# Critical Mention Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Critical Mention the right Website Monitoring solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187045/Critical-Mention/reviews --- Critical Mention 4.3 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Critical Mention Ease of use 4.1 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer PR Manager Internet Used the software for: 6-12 months ### "Complete mention monitoring from a single place" March 23, 2021 5.0 Pros This is the best in class mention tracking platform, we are always up to date now. Cons Robust software for a reasonable price, we are 100% suttisfied. Review Source Response from Critical Mention March 31, 2021 Thank you very much for leaving such a remarkable review. Our Critical Mention team appreciates your input and is delighted to know that we are providing 'the best in class mention tracking platform' service. Thanks again for the wonderful review! SM Scott M. Vice President Public Relations and Communications Used the software for: 1-2 years ### "Well-priced media monitoring software with a few flaws, but superb customer service" May 11, 2021 4.0 Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table. Pros Critical Mention incorporates all coverage, including broadcast, into easy-to-research keywords and client names. Viewing, selecting and building custom reports is very simple. The UI is intuitive and effective. Cons Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports. Broadcast video clips are not automatically available in HD, so while you can view and download them, they're not necessarily usable for creating internal tools such as sizzle reels. Alternatives considered [Muck Rack](https://www.capterra.com/p/144527/Muck-Rack/)[TVEyes](https://www.capterra.com/p/210566/TVEyes/)[Meltwater](https://www.capterra.com/p/123153/Meltwater/)[Cision](https://www.capterra.com/p/129611/Cision/) Reason for choosing Critical Mention Critical Mention's team went above and beyond. Unfortunately, excellent customer service is not enough to maintain business when other tools get the actual job done better. Switched from [TVEyes](https://www.capterra.com/p/210566/TVEyes/)[Cision](https://www.capterra.com/p/129611/Cision/) Critical Mention had a more robust offering and MUCH better customer service. Account managers have always felt like partners, not sales people. Review Source Response from Critical Mention May 17, 2021 Hi Scott, thank you for sharing your experience using our Earned Media Suite. We're delighted to see that you enjoy our platform's user experience and the help of our account management team. Please feel free to reach out to your account manager so we can help refine your searches. Thanks again for sharing! AA ASHLEY A. publicist Public Relations and Communications Used the software for: 6-12 months ### "Review" May 24, 2021 1.0 Pros the analytics charts in the reporting tool Cons didn’t have the publications i needed to monitor Review Source Response from Critical Mention May 28, 2021 Hi Ashley, we appreciate you sharing your experience. Please reach out to your account manager so we can set up the tracking you need. We're happy to help SJ Stacy J. CEO Marketing and Advertising Used the software for: 2+ years ### "Critical Mention Helps Makes Our Press Even More Newsworthy" July 9, 2019 5.0 Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs. Pros Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place. Cons The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis. Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Review Source TM Tom M. Director of Communications/Media Relations Higher Education Used the software for: 2+ years ### "Critical Mention Works for US" March 9, 2021 5.0 Pros I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team. Cons I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day. Reason for choosing Critical Mention I would prefer not to bash another service by name, but aI can truly say I have used all of the other services out there and Critical Mention is the best. Review Source Response from Critical Mention March 12, 2021 Hi Tom, Thank you for leaving such a kind review. We are delighted to see that you love using our Critical Mention Wordplay feature. We always strive to provide the greatest earned media service and customer support, so we appreciate you saying we're the best media monitoring service out there! Thanks again! VR Verified Reviewer Digital Director Government Administration Used the software for: 1-2 years ### "Best software I've used for clips" October 24, 2019 5.0 Highly recommend – it's much easier than any other similar software I've used. Pros The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips. Cons We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention. Review Source NE Nile E. Dir. of Communications Public Safety Used the software for: 1-2 years ### "Solid media monitoring" March 9, 2021 4.0 Expensive, but very solid and easy to use media monitoring software with decent analytics options. Building reports for our board was very easy. Pros Really liked being able to clip the media segments based on the text provided to ensure I captured the entire clip. Cons On occasion, the media clip and corresponding text did not include the entire clip and there was nothing I could do to get it. Switched from [TVEyes](https://www.capterra.com/p/210566/TVEyes/) Wanted more analytics and reporting tools. Review Source Response from Critical Mention March 12, 2021 Hi Nile, Thank you for sharing your experience using Critical Mention's Earned Media Suite. If you need any help with the platform, please feel free to contact your account manager. We're thrilled you enjoy our reporting features. Thanks again! JD Jesse D. Communications Coordinator Financial Services Used the software for: 6-12 months ### "Great for a lot of things, awesome for social media" May 18, 2021 5.0 Pros The search function allows me to find the latest news in my field before most other people, and this also allows me to make social media posts that get good traction. Cons Can be a bit clunky at times. There's a feature that allows you to download TV clips but they come with a watermark that can't be removed and they don't come with permission to post on social media. Review Source Response from Critical Mention May 20, 2021 Hi Jesse, thank you for sharing how Critical Mention allows you to track your earned media mentions and helps influence the content you share with your audiences. We appreciate your feedback! RL Rafael L. communications specalist Hospital & Health Care Used the software for: 6-12 months ### "generates clear reports " May 24, 2021 5.0 Pros The product is intuitive and allows me to generate earned media reports extremely fast. Cons There are a few earned media hits that aren't picked up by the software. Review Source Response from Critical Mention May 28, 2021 Rafael, thank you very much for sharing how Critical Mention allows you to quickly track your earned media mentions. Please reach out to your account manager to ensure you're tracking all of your mentions. Thanks again, for the kind review. KS Kelsey S. Account Supervisor, PR Public Relations and Communications Used the software for: Less than 6 months ### "Easy to Use but Misses the Mark at Times" May 24, 2021 4.0 I enjoy the product and have worked with this and competitors before. I would say each has their pros and cons but this has been the most seamless for sharing clips with my clients. Pros The link to reporting feature makes it easy for me to share broadcast clips with my agency clients. The site is also visually easy to navigate and know what to do. Cons The clip editor time signature seems to be off. The wordplay feature seems to be 5 seconds behind the actual language. Searching regionally also involves lots of drop-down menus and navigation and I feel like that could be easier to use. Switched from [TVEyes](https://www.capterra.com/p/210566/TVEyes/) New Agency Review Source Response from Critical Mention May 28, 2021 Kelsey, thank you for sharing how Critical Mention has helped you easily share clips with your PR agency clients. We appreciate your feedback and are using your response to enhance the Critical Mention experience. Thank you! SS Sarah S. Director of Communications Hospitality Used the software for: 6-12 months ### "Pull all of my media coverage in minutes!" July 5, 2018 4.0 I am able to show my partners how much value we've gotten out of our trade media. Pros This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV. Cons It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares. Review Source MP Marie P. Independent Contractor Used the software for: ### "Reporting is quick" April 10, 2018 5.0 Pros Reporting is quick and easy. This is something that I've needed for a while with my social media management position. I also am able to gather useful data to better target my audience. The implementation process was also pretty quick and easy. Cons It is a bit time consuming and cumbersome to use. There is still a lot of updating that would benefit this software as it evolves. Review Source ST Sarah T. Outreach Used the software for: 6-12 months ### "Easy to search " April 30, 2018 4.0 Pros It was very easy to figure out how to use the software and search for related topic for our organization. Cons I felt that all the searches did not come up when the word was searched. I would have to use different words for one topic. Review Source Similar Products Featured