# typedesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is typedesk the right Live Chat solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187611/typedesk/reviews --- typedesk 4.6 (49) [View alternatives](https://www.capterra.com/p/187611/typedesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of typedesk Ease of use 4.8 Customer Service 4.4 ## Pros and Cons in Reviews MW Maximilian W CPOReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Typedesk is easy and fast to setup and integrates seamlessly into your work setup. “ February 26, 2024 JP Josep P CXMHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “I have an annual membership, and while the tool itself is useful, the customer support has been extremely disappointing.“ October 24, 2025 Karen Y OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Simple and intuitive to set up email templates and share them with the rest of the team.“ June 17, 2021 Curt C Founder & CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “I really like the ease of use TypeDesk, and its easy accessibility when sending repetitive and routine responses...it's a great tool!“ September 9, 2020 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grant M. Financial Adviser Financial Services Used the software for: Less than 6 months ### "Saves me SO much time" October 17, 2022 5.0 I was going to put on a VA to pick up some of the slack for me with responding to emails or sending regular emails (which I used to have an email template that I'd copy & paste, then edit), but I found I could save a bunch of my time using canned responses. I took the time to set up templates for several frequent emails, statements, etc., and I've saved myself sooo much time. It's the next best thing to complete automation. I've set variables where it's necessary and I'll type out a full email now within seconds. I love it. Pros Within Typedesk, I've created several folders for responses depending on what I'm needing to type. Sometimes I need to type up an email, sometimes it's a line of text I use often, sometimes it's a connection request on LinkedIn - all of these can have shortcuts (or you simply copy directly from the app), and variables for each personalised section. I like that you can include images (including GIFs) and not just text as well. As far as I can tell, the app isn't resource heavy on my PC. Cons I wish I had more options for font customisation. It's not a big deal because I can simply change the font, but it's one more thing that takes time unnecessarily. This only matters if you're using Typedesk in emails or documents (which is what I use it for mostly). It also sometimes leaves the shortcut marker. For example, if my shortcut is: "/renewalemail", it sometimes leaves the forward slash instead of replacing the full text with the templated text I'm inserting. It doesn't happen often, but it does sometimes happen which is a bit annoying. Review Source PC Paul C. CEO Mental Health Care Used the software for: 2+ years ### "One of the most important tools in my arsenal as an entrepreneur" September 6, 2025 5.0 I've been using it for well over two years without issue. It stores everything I need. It's the most satisfying and efficient tool I own. It would be very difficult to live without. Pros Time saving to the max. It keeps everything for me and makes my life so much easier. I can categorize canned text responses and I can add as many as I need. Love that I can use links and RTF in my responses, too. Works every time. Cons No mobile app, could be awesome if I had a synched mobile app. They updated the app recently (as of this review) so I can no longer complain about the Edit option being laborious to select. Now there's a preview pane with an easy to click edit button. I have no other issues with the app. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) I was using Outlook's Quick Text or whatever it's called before using Typedesk. Outlook's tool was just okay, but clunky and difficult to edit. Review Source Response from typedesk November 4, 2025 Thank you for the feedback! It's great to hear that you find it time-saving and efficient, and I'm glad the recent updates have improved your experience. Your suggestions are valuable as we continue to enhance our services. JP Josep P. CXM Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst customer service" October 24, 2025 1.0 I reported an issue over 5 months ago. The company was sold in the meantime, and I reported the issue again after that. It’s now been more than 2 months since my follow-up, and I’m still waiting for a solution — and that’s only because I had to remind them again. I have an annual membership, and while the tool itself is useful, the customer support has been extremely disappointing. Pros The tool itself is easy to use. Cons Customer support and the inability to resolve bugs efficiently. Review Source Response from typedesk November 4, 2025 Thank you for taking the time to share your feedback. I’m sorry to hear about the delays and the frustration you’ve experienced with our customer support. That’s definitely not the experience we want for our members. I want you to know that we’re taking your concerns seriously, and we’ll do our best to improve things moving forward. Your support means a lot to us, and we appreciate your patience as we work on making it right. JS Jim S. Owner Information Technology and Services Used the software for: Less than 6 months ### "Exactly what I have been wanting" March 10, 2025 5.0 While I don't have a lot of boilerplate text I type repeatedly, I do have small things like my email address and a phrase or two I repeat all the time. Typedesk does save me time from these small repetitive typing tasks. Pros Typedesk is exactly what I have been looking for a while. It is easy to set up and I keep on learning new things to do with it. Cons I can't wait for this to become available on my Android. Alternatives considered [Windows 11](https://www.capterra.com/p/251507/Windows-11/) Reason for choosing typedesk The ability to use a "." before the alternate short block of text keeps TypeDesk from interfering with normal Windows shortcuts. Review Source JE Jason E. COO Internet Used the software for: 6-12 months ### "Flexible features in typedesk" May 26, 2023 5.0 Typedesk helps me recover lost time every day... my team can share templates to have consistent messaging to customers! I wish I had found this tool years ago... it is fantastic! Pros Typedesk saves me so much time! Creating a template is easy to do... these shortcuts save so much time, and I'm finding new ways every week to continue optimizing my time by fine tuning my templates. The new features provide easy ways to create multiple results from a single template. Cons There is very little that is missing from typedesk - I would love a mobile app - even if I couldn't create templates - if I could use existing templates that would be so helpful!!! We do so much on our phones now. Alternatives considered [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Reason for choosing typedesk Initially cost was the primary driver, however over time typedesk features have improved and meet all of my expectations! Review Source Response from typedesk May 30, 2023 Hello Jason. Thanks for your review! Much appreciated 😀 The mobile app is definitely a priority for us as well, so stay tuned 🚀 SB Steve B. CEO CTO Marketing and Advertising Used the software for: 2+ years ### "Very disappointed !" June 13, 2025 1.0 Good if you stay stuck in 2022. I wanted to import my canned response : you must send a CSV to the team but they never answer ! Pros At the begining the interface was looking and the promise was great : android app was coming and other great stuff. Cons No update (no android app), no new features since 2y, no response from the support team, very disappointed. I should never migrate from TextExpander to Typedesk. Definitely a bad app and a bad team. Switched from [TextExpander](https://www.capterra.com/p/180916/TextExpander/) User interface is bette in Typedesk but the features are less. Review Source SS Shaun S. Creative Director Design Used the software for: 2+ years ### "Such a timesaver" March 1, 2024 5.0 I think its a great tool and for the price it cost its incredibly valuable, time saving and great value Pros It allows me to use canned responses and speed through my support jobs Cons The interface is easy to use and very straightforward saving me time and effort Alternatives considered [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Reason for choosing typedesk I prefered the interface to typedesk and features Review Source MW Maximilian W. CPO Real Estate Used the software for: Less than 6 months ### "Typedesk my favourite text expander with potential" February 26, 2024 5.0 Overall typedesk delivers what we need and we hope the mentioned functionalities will be added in the future. Pros Typedesk is easy and fast to setup and integrates seamlessly into your work setup. It is easy to to use (hotkeys) and has a good feel and modern design. The possibility to add an api key is very useful and is used by our team. Furthermore it is exactly what we need. Cons As we are an organization that depends on a lot of texts, typedesk delivers, but is missing out on core functionalities. - nested folders (We have a lot of texts of different topics) - limited copy paste history (5) (My important copies are always older) - More logic (If variable = "happy" than add this text) (We don't have a use for the current logic) - Shared folders without manually assigning people to them. (A lot of work when a new folder is created) Reason for choosing typedesk \- Cloud sync and user roles with an easy login and download. (That already is missing in the general market) - Modern look and feel Switched from [Phrase Express](https://www.capterra.com/p/234697/Phrase-Express/) Phrase Express caused problems. Not suitable for Mac. Insufficient customer support and in general old a bad feel while using the software. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: I used a free trial ### "A good option for email template sharing within teams" June 17, 2021 5.0 We need to have a consistent voice across the team, plus ensure we aren't constantly reinventing the wheel by rewriting the same emails. Typedesk looks to be a great solution for our needs. Pros Simple and intuitive to set up email templates and share them with the rest of the team. Really like the ability to add custom placeholders into templates - prevents emails going out with {insert value here} errors. Search function is good so it's easy to find the right template. Cons I would like the ability to add sub-folders for easier organisation of templates. Alternatives considered [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Reason for choosing typedesk Much better value for money Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Google Docs was difficult to search. Issues with images, tables etc. being copied accurately. Review Source Ninos M. Creative Director Information Technology and Services Used the software for: 6-12 months ### "Impressive software & team" December 9, 2021 5.0 well, we keep finding new ways to use Typedesk. It started with the obviously canned email responses, especially for the Write for Us several emails we get every day. recently we've implemented it with social media posts, especially YouTube videos descriptions, and this is where Dynamic data comes in handy. I've also saved some "responses" that are basically code snippets that we constantly use. Pros \* Creating canned responses and easily accessing them with a shortcut \* replying to multiple emails of the same request, is now easy, and we only have to polish the reply once \* dynamic input makes it very flexible, i.e. reply with Name, or Select (product)..etc. \* (pro plan) has Teams feature, which is a big plus if you have a team working with. \* Lastly, I like the fact that the team has been pushing updates and improvements regularly Cons \* (AFAIK) there's no built-in action to check for software updates \* unable to Export responses Review Source VZ Vitali Z. Sales Manager Information Technology and Services Used the software for: I used a free trial ### "Thank you! Nice app." June 6, 2023 5.0 Great and smooth using from the first day. Pros It is easy to use and saves time. Possibility to set up your preset answers. Cons When you check variables in the other docs, sometimes the text doesn't appear in the place where it should appear. Reason for choosing typedesk I watched YouTube review and the comparison of two products. Review Source TB Tori B. Operations Lead Health, Wellness and Fitness Used the software for: Less than 6 months ### "New Canned Response resource" September 26, 2020 4.0 I've had to reach out to their customer service a few times in order to understand how to use certain formating in the templates. Both times I got very quick responses with complete answers including customized videos to help me understand how to do something. The set up was quick and painless and adding in new templates or using the templates after they are added takes no time at all, making working with emails a short and simple process. Pros The chrome extension is very fast and simple to implement and start using with Gmail. It allows you to use it from any machine or any log in. Very simple process to create a new Template or make changes to an old one. Cons It is a bit limited in the ability to add customization such as font styles or colors, numbered or bulleted lists as well as adding in photos. Also would be nice if there was a way to see which folder the template is stored in from the main list. Review Source HJ Haley J. customer service agent Consumer Services Used the software for: I used a free trial ### "Finally an extension I can actually use- and love." June 19, 2020 5.0 Overall I absolutely love this extension and honestly don't know if I could survive a day of work without it now that I have it. That is right people- I don't think I could live without Typedesk. I've said it. I love you Typedesk! Pros I love that I no longer have to type the same replies over and over and over again. Not to mention- my customers love it too! There are times when an email will come in via Zendesk and all I have to do is click the magical Typedesk button and BOOM! My reply is beautifully typed and once I hit send my customer has gotten a reply to their question in less than 2 minutes time. Talk about a prompt response!! Cons The feature that needs to be improved is the "insert variable" at least in regards to Zendesk as it auto inputs my name and not the customers. Review Source Response from typedesk July 9, 2020 Hi Haley, Thanks a million for the great review! I'm thrilled that typedesk saves you time with Zendesk, we have lots of cool things lined up for the near future so buckle the seatbelt for even better canned responses JZ Justin Z. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Great User Friendly Canned Responses software" December 23, 2021 4.0 Saves time replying answers and instructions to customers. Pros Clean and Nice user interface. Easy to setup. Cons Expect to get more formatting options, and emoji and symbols support. Mobile apps highly wanted. Review Source CJ Colin J. Telephony administrator Paper & Forest Products Used the software for: Less than 6 months ### "Very great program to increase productivity ctivety" September 4, 2020 4.0 This product has helped efficiency with common responses I find myself repeating many times a day. Pros I love the ability to creat canned responses and have a shortcut on my keyboard. It has helped my productivity immensely. At one point I was searching for anything to help keep up with my high paced job in a ticketing system environment. This is a tool that has been added to my toolbox and will stay in my toolbox. Cons I would love if this could recognize names off of titles and have an auto fill when addressing people. Almost like a mail merge function. Review Source Response from typedesk September 18, 2020 Hey Colin. Awesome! Thanks for your review. We'll add your feature request to our backlog. DB Dan B. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Just what I needed and not trying to be more." August 5, 2021 5.0 Easy to set up - easy to use and deploy and a great demo walkthrough to get me started. Pros Simplistic and Straightforward is my favorite part. Cons It has to run on a desktop and the browser plugin isn't my favorite. Reason for choosing typedesk Just the right tool at the right time!! Review Source OC OLARU C. Owner Consumer Goods Used the software for: I used a free trial ### "Great software" August 4, 2020 5.0 Very good, simple and easy to use Pros That you can group your answers based on topics and find them very fast Cons Costs more based on number of users, would have liked a fixed price. Review Source Response from typedesk September 18, 2020 Thanks Olaru! Much appreciated :) TM Thomas M. Director Legal Services Used the software for: 1-2 years ### "Not great, especially if you need support" February 5, 2025 1.0 For one user, it works ok - syncing edits from the desktop version to your online version takes ages and often is not working. Pros We can create unlimited custom email templates Cons Syncing of edits is not working if you have several users. Software too often "not responding." No support if things don't work. Review Source BR Bud R. Consultant Information Services Used the software for: Less than 6 months ### "TypeDesk makes good on support and it rocks!" October 21, 2024 5.0 Easy to have the text blocks I use all day long and with a shortcut the whole text goes in with NO TYPOS!! Pros Easy to create shortcuts which makes it easy to remember what the text block was. Cons I had trouble getting my license key registered but once I asked for help it was taking my key and everything is working great. Review Source TN Tiago N. Creative Director and New Business Design Used the software for: Less than 6 months ### "Great productivity tool!" September 29, 2024 5.0 Pros Easy to use. Saves a lot of time. Free plan available. Cons Nothing so far. Review Source VR Verified Reviewer Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "Good single user prefab app" September 4, 2020 5.0 As a former Textexpander user (but who wants to pay that much per user seat), I was looking for a replacement for my Customer Success team. I wanted it to be collaborative between team members (multiple users with admin privileges to add/edit prefabs), be able to hold a plethora of prefabs, contain gifs and images as well as links. I look at quite a few options compared to Typedesk and Typedesk seemed to have an easy trial and interface to try it out. I would say Typedesk does not meet my criteria. Based on what I need for the team, a non-negotiable is adding images (not merely links to the images) in the prefab itself and having users collaborate. Perhaps the trial limited collaboration, but, for these two reasons, I decided not to move forward with the product for our team. However, if I was a single user, this would partly fit my needs, but again, I need to have images and gifs inside of the prefab (not just links to them). Pros \-Easy to store my prefabs -trial was easy to start -user interface seemed simple -customers support was proactive in their reach out, I just ran out of time in my workday to provide sufficient feedback to them as they were reaching out Cons \-formatting disappeared when I pasted prefab into the app -it's supposed to be collaborative between team members, but when I shared it with a team member, they had read only access. -can't insert gifs or images into prefabs; this would be incredibly helpful for customer support. it actually makes the product impossible for me to say yes to without this feature alone. Alternatives considered [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Reason for choosing typedesk cheaper collaborative between team members Review Source Response from typedesk September 18, 2020 Hi there! Thanks for your feedback, we're working on improvements including the ones you mention. Collaboration is a big thing, and we'll definitely iterate on that in the near future :) RN Ryan N. Manager E-Learning Used the software for: 1-2 years ### "Must have prodctivity tool" March 11, 2024 5.0 Now that I am finally making use of this app, it is on my essential apps for writing emails and quotes. Pros It's super easy to use and very fast. You can be up and running in less than 20 minutes - seriously. Cons I wish it was there were more keyboard shortcuts. Reason for choosing typedesk It is by far the most advanced tool that I found at the time. Review Source SV Simona V. Marketing and Sales Marketing and Advertising Used the software for: 1-2 years ### "Save time and send consistent texts" November 25, 2023 4.0 I'm happy as I save a lot of time and energy. In fact I started to use it to save time but I noticed it's even more important to save mental energy and to have consistent texts (the best version of a text) Pros i could very easily set up quite a number of the best version of standard texts I use. Cons i still cannot set some variables that could be very useful Reason for choosing typedesk word of mouth. a marketing consultant advised me to use it Review Source SM Singh M. CEO Import and Export Used the software for: 1-2 years ### "Great timesaver!" November 25, 2023 4.0 Pros Canned Responses with "Another response". Cons 1\. No Pause program button. 2. No "run commands" option. Reason for choosing typedesk Overall it is an easy-to-use product and improving regularly. Wish to see improved "Logic" creation UI also. Help and support are also quick! Review Source DF Dan F. CEO Mental Health Care Used the software for: 1-2 years ### "Fantastic Canned Response App" April 7, 2023 5.0 Using TypeDesk ensures that our responses are professional and accurate every time. We don't have to worry about typos or wasting valuable time manually responding to emails. Pros As busy professionals we use Typedesk to stay in touch with clients and respond quickly to inquiries. Cons Doesn't have a mobile app. Competitors have integrated with ios/android keyboards to offer canned responses on mobile Review Source Similar Products Featured