# Repair-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Repair-CRM the right Field Service Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188413/Repair-CRM/reviews --- Repair-CRM 4.9 (21) [View alternatives](https://www.capterra.com/p/188413/Repair-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Repair-CRM Ease of use 5.0 Customer Service 4.9 ## Pros and Cons in Reviews RF Ruth F GENERAL MANAGERMaritime, 2 - 10 employeesUsed the software for: 6-12 months. “The customer service has been awesome; communication via email is almost always same day, which has been wonderful.“ July 13, 2023 CD Caroline D General managerIndustrial Automation, 2 - 10 employeesUsed the software for: Less than 6 months. “It is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things.“ October 31, 2023 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Csarnai R. CEO Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Easy to use with our Zebra barcode terminal " June 18, 2019 5.0 Pros We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow. Cons Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting! Review Source Response from E-Software June 20, 2019 Thank you Robert, we are glad you like it! MB Marilee B. Owner Construction Used the software for: Less than 6 months ### "Repair-CRM is an asset to any service department" December 30, 2024 5.0 Repair-CRM is quickly transforming our small service department. We are becoming more efficient, better at invoicing, and more organized. Pros The customer service is outstanding. Every question or concern has been addressed quickly and satisfactorily. Cons I would like to be able to customize the integration with Quickbooks. For example, download only customers and not vendors. Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)[JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Reason for choosing Repair-CRM Easy of use, mobile phone app access, cost effective, excellent customer service. Review Source Response from E-Software January 7, 2025 Thank you very much! VR Verified Reviewer Easy to Use Real Estate Used the software for: 1-2 years ### "Overall Effective" May 16, 2021 4.0 Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market. Pros Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met. Cons The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing. Review Source TG Timothy G. Managing Director Information Technology and Services Used the software for: 1-2 years ### "User Review on Repair CRM" February 6, 2024 5.0 Excellent . Affordable, Easy to use, reliable and excellent support from the team. Pros Ease of use and affordable. It captures everything needed for Field Service and the team continually develops the product and very responsive to issues Cons A lower tier pricing for users with more than one but less than five Alternatives considered [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[e-automate](https://www.capterra.com/p/228337/e-automate/)[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Reason for choosing Repair-CRM It suited our needs best and the team customized the software to include meter reading and fault code entry and no extra cost. That was a selling plus for me. It’s also very easy to implement. Reliable and user friendly. Among the best available. I recommend this to all Service Companies. I’m hoping it will soon integrate with Quickbooks Desktop as it now does with Quickbooks online. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Field Force Tracker](https://www.capterra.com/p/134451/Field-Force-Tracker/) Affordability and responsiveness to issues and customer access Review Source Response from E-Software February 8, 2024 Thank you Timothy! Happy to help! MG Markus G. operations manager Sports Used the software for: 6-12 months ### "clear, simple and easy" March 25, 2025 5.0 The software has significantly simplified the device repair process. All processes could be mapped and the technicians also like to use the software. Even the support is great. Pros The system is simple and very easy to use. It is clear and concise. Cons There are no negative points. We are completely satisfied. Review Source Response from E-Software March 26, 2025 Thank you Markus! AB Alicia B. Vice President Construction Used the software for: Less than 6 months ### "Great Start up program" June 21, 2024 4.0 Pros Flow of job entry to dispatching to field notes being supplied with photos. Cons Asset tagging needs some adjustment. We are currently in the process of correcting this. Reason for choosing Repair-CRM Cost was more affordable for a new company and start up. Review Source Response from E-Software June 26, 2024 Thank you for your feedback and suggestions! RL Roland L. Financial Manager Machinery Used the software for: 6-12 months ### "Customizable solution for forklift servicing, with great support" July 14, 2023 5.0 The team was good to communicate with and understood our needs after explaining. Delivery was rapid with some finishing back-and forth, and we are really pleased with the end result.Our overall efficiency grew with25% overall, thanks to the digital work orders. Pros Asset management for the forklifts was critical for us with Customer Management. Also the customization of the templates to match our previous company Branding. Our overall efficiency grew with25% overall, thanks to the digital work orders. Cons Invoicing needed a few things to iron out to our needs, but overall the team did a great job. Reason for choosing Repair-CRM We used paperwork previously and multiple invoicing and planner softwares, including Excel. Review Source Response from E-Software July 20, 2023 Thank you very much Roland! RF Ruth F. GENERAL MANAGER Maritime Used the software for: 6-12 months ### "Repair-CRM being used in a marine engine and industrial repair facility." July 13, 2023 5.0 Excellent! Pros I appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful. Cons I don't know what I like least, they have been able to help me get what I needed out of the software so far. Reason for choosing Repair-CRM because of the simplicity, Repair-CRM had like zero learning curve. Basically we were able to implement and go. Review Source Response from E-Software July 20, 2023 Thank you Ruth! RM Raymond M. Handyman Facilities Services Used the software for: Less than 6 months ### "Simplicity" July 3, 2023 5.0 Responsiveness, ability to work thru and help with any issues, and the ability communicate what they can and are not able to do. Pros The simplicity and ease of use between modules. Cons At this point, I don't have anything least that I don't like. Reason for choosing Repair-CRM Communication with the company, and the ability to do work arounds for my company. Most other companies, have their set product or the complication of their product that was overwhelming. Review Source Response from E-Software July 10, 2023 Thank you very much! NE Norbert E. supervisor Automotive Used the software for: 6-12 months ### "Faster dispatching, with less phone calls" December 22, 2022 5.0 Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger! Pros At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now Cons Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is Review Source Response from E-Software January 4, 2023 That is exactly what our software is built for! We also learned a lot from you guys. CD Caroline D. General manager Industrial Automation Used the software for: Less than 6 months ### "Very useful for us !" October 31, 2023 5.0 Overall, we love using it ! It is easy to use. Pros The ability to keep track of our previous visits to a customer and add pictures of our job No more paper Worl orders Very good customer service Cons It is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things. For example material used that was not in the material list or important information for the customer that we want to appear on the work order. For now, we can edit and add material but not text in the description. Review Source Response from E-Software November 6, 2023 Thanks Caroline! We will adjust then, and let you change the description too! Thank you for the feedback! PS Peter S. owner Automotive Used the software for: 6-12 months ### "We found the perfect solution" December 21, 2022 5.0 Helps our workflow from the incoming jobs to scheduling and dispatching them to the guys in the Mobile APPs Pros Online booking helped us a lot to automate our incoming requests, instead of the phone calls. Cons Can't really highlight any cons, the support fixed every issues or questions that we had Review Source Response from E-Software December 28, 2022 Thanks Peter! Love working with you guys! PS Peter S. Owner Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Repair CRM is great for field technicians" June 24, 2019 5.0 Easy to use Mobil app which helps speed up the Admin-time in the office. Pros It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me). Cons Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Repair-CRM Much easier to use on the phone. Review Source Response from E-Software July 1, 2019 Thank you Peter! It was fun working with you guys! RI Robin I. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good product, meets our needs" January 22, 2024 5.0 Pros Easy of use, accessible by tablet in the field, regular updates Cons Bad translation into Dutch. Sometimes the iOS app is buggy Review Source AM Adrianna M. CFO Consumer Services Used the software for: Less than 6 months ### "Amazing Customer Service" January 8, 2024 5.0 Pros Set up and help walking through the program has been flawless Cons So far there have been only minimal hickups with CRM. But with practice and patience it is easy to figure out your next steps. Review Source Response from E-Software January 9, 2024 Thank you Adrianna, it was fun setting up the software for you! GT Gabor T. Commercial Manager Retail Used the software for: 1-2 years ### "Easy to use for repairing printers on-site" July 1, 2019 5.0 Great for our team, lot of features were implemented in the past months. Pros Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress. Cons Some key features are still in development, but the development team responds quickly. Review Source Response from E-Software July 5, 2019 Thank you Gabor! AL Attila L. Ceo Consumer Services Used the software for: 6-12 months ### "Perfect app for Pest Control" June 29, 2019 5.0 It really fits us, and helped replacing our Google spreadsheets. Pros Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client. Cons Invoicing would be a nice feature to have! Review Source Response from E-Software July 3, 2019 Thanks Attila, we are working on the invoicing as promised! NE Norbert E. Manager Automotive Used the software for: 6-12 months ### "Great control over your schedule" December 19, 2019 5.0 Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time! Pros Seeing the technicians, where and what they are working on and also being able to track inventory. Cons Nothing really, it fits our current needs, it covers our operations. Reason for choosing Repair-CRM They seemed to be quite responsive and listening to our feedbacks. Review Source PJ Pal J. Security, safety, supervision Computer & Network Security Used the software for: Less than 6 months ### "Perfect CRM and service software" December 22, 2022 5.0 Thx for CRM, our job is easyer and faster. The booking portal is fantastic big help! Pros Easy to use software, with perfect online booking portal. Can use on pc, phone and tablet! All function work good. Cons Data migration was complicated for me, but the support helped me! Review Source Response from E-Software January 4, 2023 Happy to help! CN Csima N. ceo Machinery Used the software for: 6-12 months ### "Great for our Field Technicians & equipment tracking" June 22, 2019 5.0 Pros We found it easy to implement into our company and makes inventory tracking much faster. Finally we can see the service history on a mobile APP with easy work order creation! Cons We did not use any similar software in our company before, so I can't compare it to other solutions. Review Source Response from E-Software June 24, 2019 Thank you Norbert! ŽM Željko M. Manager Construction Used the software for: Less than 6 months ### "Repair CRM review" January 24, 2023 5.0 Pros After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them. Cons So far I haven't really found any problems. Review Source Response from E-Software January 30, 2023 Thank you very much! We are trying to be as flexible as possible! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.