--- title: "Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Novi AMS the right Association Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188714/Novi-AMS/reviews/" page_type: "reviews" language: "en" --- Novi AMS 4.9 (131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Novi AMS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. “ March 23, 2026 Alan D Executive DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest limitation is that, as our organization has become more sophisticated with data and automation, there are times when we want more advanced reporting, customization, or workflow functionality than Novi provides natively.“ August 14, 2026 Kate S Member Engagement ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc.“ February 3, 2026 JS Jane S Special ProjectsEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats.“ January 22, 2026 Alan D Executive DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I also really value Novi's integrations and openness to tools such as Zapier and APIs.“ August 14, 2026 John O Membership Experience and Education DirectorHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “We don't expect perfection, and they will admit when they made a mistake.“ August 1, 2025 RC Robert C Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We love how user-friendly Novi AMS is and how seamlessly it integrates with QuickBooks and the other software platforms we use.“ August 16, 2026 JK Jason K Executive DirectorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. “ May 30, 2023 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chip T. Executive Vice President Non-Profit Organization Management Used the software for: 2+ years ### "NoviAMS is Unrivaled" August 10, 2026 5.0 Honestly, having Novi as our AMS is the equivalent of adding 2-3 full time people for my team. It is unrivaled in quality, and more importantly unrivaled in company culture. Their client retention rate speaks for itself. Pros My previous association was one of the first to launch when Novi was just a "baby" AMS several years ago, and it completely changed the game for us. My current association now has two Novi instances (one for FAA and one for our PAC), and it's an amazing product that just keeps getting better. For us, the seamless way Novi handles complex membership inheritance structures, accounting, event management, and data integrity/security are unparalleled. It's telling that the amazing product usability as an admin is rivaled only by how easy it is for our members to engage with us to register, pay invoices, etc. Perhaps most importantly, and I know it sounds cliche, Novi is absolutely a customer-centric and customer-driven company. They have invested heavily in maintaining the culture that made them so special even as they have scaled to a much larger AMS. Cons It's hard to find much to criticize about Novi, because it just works so well across every fundamentally important component (and then some). If I was being nit picky (really nit picky) I'd say having a few more website templates off the shelf would be great, but I know they are already building those out! (And, they are super cool.) Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) We switched for a number of reasons. In large part, because Novi is so much more robust. Review Source Response from Novi AMS August 11, 2026 Thank you so much for this incredible review, and for being with us since the very early days when Novi! Your point about culture really stuck with us. Staying customer-centric as we've scaled is something the whole team works hard to protect, so hearing that it still comes through clearly means a lot. We appreciate you flagging the website templates too. More are on the way, and we're glad the direction is landing well so far. Being described as the equivalent of 2-3 full-time team members is about the best compliment we could ask for. Thank you for trusting us with something so central to your operations, and for taking the time to share this. Alan D. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "An Association-Focused AMS That Actually Listens to Its Customers" August 14, 2026 5.0 Our overall experience with Novi has been very positive. I have recommended Novi to other associations and have been willing to serve as a reference because I think it is an especially strong option for small and mid-sized associations that need a capable AMS without having a dedicated technology department. What separates Novi for me is not simply the software. It is the combination of the product, the people, and the customer community. Their team is accessible, understands association management, and actively involves customers in discussions about where the product should go next. We have also been able to extend Novi through integrations and automation, which is important to us because we tend to push technology harder than the average association. There are certainly areas where I would like deeper reporting, additional customization, and more advanced functionality, but Novi has been willing to listen to those requests and continues to evolve. No AMS is going to do absolutely everything an association wants out of the box. Novi strikes a very good balance between functionality, ease of use, cost, and the ability to connect with other tools. Pros What I appreciate most about Novi is that it feels like it was actually built for associations by people who understand associations. It handles the core membership, website, events, e-commerce, communications, and financial workflows well without requiring a large IT staff to manage it. The website platform was initially something I was concerned about because of its more structured/template-based approach, but in practice we have been able to build a professional and useful website without spending an excessive amount of staff time maintaining it. I also really value Novi's integrations and openness to tools such as Zapier and APIs. We use automation extensively, and being able to connect Novi with other systems has allowed us to build workflows beyond what the AMS does natively. Novi listens to its customers. Their "You Decide" process, customer advisory opportunities, user community, and willingness to discuss feature ideas are unusual for a software company. I have submitted ideas directly to their team and have consistently felt that the feedback was actually heard rather than disappearing into a support ticket system. Cons The biggest limitation is that, as our organization has become more sophisticated with data and automation, there are times when we want more advanced reporting, customization, or workflow functionality than Novi provides natively. For example, we have wanted better ways to analyze website form submissions, retain searchable submission data, report on where inquiries originate, and export that information. In some cases, we have built our own solutions using Zapier or other tools because the reporting or workflow we wanted was not available directly inside Novi. Novi continues to add functionality, integrations, and newer tools, so some of these limitations have improved over time. Their team has also been very receptive when we explain the business problem behind a feature request. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS GrowthZone seemed to have a lot of 'red' flags during the demo process. It seemed to have a lot of features but not a lot of thought in those features. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Lack of customer support, lack of features and updates. YourMembership paywalled any new updates and features. Review Source Response from Novi AMS August 18, 2026 This review means a lot. Thank you for taking the time to share this level of detail! We're glad the product, the team, and the community have added up to something that genuinely works for you, especially given how much you push the platform through integrations and automation. Your point on reporting and customization is well taken. It's the kind of specific, business-problem-framed feedback that actually moves our roadmap. We'd love to hear more about the form submission and inquiry-tracking use cases directly if you're open to sharing. Thank you for recommending us and for being willing to serve as a reference, really appreciate the time and care your took to write this up! SL Sylvia L. Association Executive Professional Training & Coaching Used the software for: 1-2 years ### "Using Novi For a Couple of Years" March 31, 2021 4.0 We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed! Pros Lots of support from staff. Various categories. Cons Some features can be confusing or are not simplified. Review Source Response from Novi AMS April 13, 2021 Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull. Rhonda P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Best decision we made for our association" August 11, 2026 5.0 Novi is extremely user friendly with a team of professionals available to offer additional support. Onboarding was smooth and our staff quickly learned the software. We actually have an AMS that works for us instead of against us. Pros From day one of our partnership, the Novi team has been supportive, patient, and ready to work to solve the pains I had experienced with our previous systems. No more bouncing between software for events, renewals, and a member portal. Novi is user friendly, with systems and work flow that just make sense for associations. Cons I cannot think of anything I dislike about Novi. Any time there is a situation that I am struggling with, the Novi team will work with me to get the solution needed. Alternatives considered [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing Novi AMS Novi was just an overall better product. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were looking for a product that covered all the moving parts of association management. Review Source Response from Novi AMS August 13, 2026 Thank you so much for taking the time to leave us a review Rhonda! We're so glad to hear that Novi has made a positive impact on your association! RC Robert C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NCFAA & NOVI" August 16, 2026 5.0 As one of Novi’s earliest clients, we’ve had the privilege of growing alongside them and watching Novi evolve from a company serving a handful of associations into an industry leader. Throughout that growth, what has always stood out to us is the relationship they build with their clients. Novi listens, understands the challenges associations face, and continually looks for ways to help us adapt, improve, and move forward. We truly value that they don’t simply provide us with a member management platform—they are a trusted partner invested in our success. We’re incredibly appreciative of our longstanding relationship with the Novi team and would highly recommend them to any association looking for a partner committed to growing and succeeding alongside them. Pros We love how user-friendly Novi AMS is and how seamlessly it integrates with QuickBooks and the other software platforms we use. On the rare occasion that an issue arises, the Novi team is always knowledgeable, responsive, and quick to help. Their exceptional support and timely solutions keep our operations running smoothly with minimal disruption. Cons I look forward to additional resources to improve event check-in processes and trade show data sharing. Alternatives considered [NAA Click & Release](https://www.capterra.com/p/234063/Blue-Moon-Software/) Reason for choosing Novi AMS Novi had the best rates and we trusted them to make the system work for our association. Review Source Response from Novi AMS August 18, 2026 Thank you for this, Robert, and for being with us since the early days. Seeing that relationship grow over the years, and hearing that you still feel like a true partner rather than just a customer, means a lot to our whole team. Glad QuickBooks and the rest of your tools continue to integrate smoothly. On event check-in and trade show data sharing, noted. That's an area we're continuing to build out, and it helps to know it's on your radar too. Thank you for trusting us early on and for recommending Novi to others! Danielle B. Sales and Member Relationship Manager Non-Profit Organization Management Used the software for: 2+ years ### "Not Just an AMS. Novi Is a Partner." August 18, 2026 5.0 Novi has genuinely transformed the way our association operates. It has helped us professionalize and streamline our internal processes while creating a more consistent experience for our members. We have greater visibility into our data, stronger processes around the member lifecycle, better insight into retention and revenue, and a much clearer understanding of where opportunities and gaps exist. What I value most is that Novi has grown with us. As our strategy has become more sophisticated, we haven't outgrown the system. Instead, we keep finding more ways to use it. And I think that is where Novi really stands apart. I don't feel like a customer who purchased a piece of software and now has to work within its limitations. I feel like we have a technology partner that cares about where our association is going and wants to help us get there. There are plenty of AMS platforms that can store member records. Novi helps us actually understand and serve the people behind those records. That distinction means everything to me. At this point, it is difficult for me to imagine managing our association without Novi. It isn't simply a database or software platform for us. It is a strategic tool that has helped us become a more organized, data-driven, member-focused organization, and I genuinely love using it. Pros Novi has been a game changer for how our association operates. Our team is at the heart of everything we do, and Novi gives us the infrastructure, visibility, and tools to do that work better. What I appreciate most is that it goes far beyond simply storing member records. It gives us real visibility into our members and their entire journey with us. We use Novi to manage membership, events, communications, billing, engagement, relationships, reporting, revenue opportunities, and so much more. Having all of that information connected has dramatically improved the way we operate. Our data is cleaner, our processes are more consistent, and our team is able to make much more informed decisions about onboarding, engagement, retention, and growth. I am a VERY heavy Novi user, and I continue to discover new ways to use the platform to solve problems and improve the member experience. Just as importantly, the Novi team truly understands associations, and their approach to collaboration is unlike anything I've experienced with another software company. I bring them some pretty wild ideas, usually based on a problem we're trying to solve or something I wish the system could do, and they never make me feel like I'm asking for too much. They listen, ask questions, help me think through the idea, and when it makes sense for Novi and other associations, they genuinely look for ways to incorporate it into the product roadmap. I cannot overstate how much I value that. There is something incredibly rewarding about using a platform where you feel like your feedback can actually help shape what comes next. I don't feel like I'm submitting feature requests into a black hole. I feel like I'm collaborating with people who are just as excited as I am about finding better ways for associations to operate. They don't just build software for associations. They build it alongside the people who use it every day. Cons As our organization has become more sophisticated, there are naturally things I wish we could customize even further or accomplish more easily within the platform. Occasionally, we run into a workflow or membership structure that requires us to get creative with how we configure it. If I had to identify an area where I would love to see more flexibility, it would be the front end of the website. There are some limitations when it comes to design, customization, and creating more sophisticated front-end experiences. We have occasionally wanted to do something more creative with a page or member experience and found that the website tools don't offer quite as much freedom as we would like. That said, Novi's willingness to collaborate makes these limitations much easier to navigate. I have always felt comfortable bringing challenges and ideas to their team. They listen, help us think through solutions, and genuinely seem invested in understanding how associations are evolving. My "cons" are usually less about being unhappy with Novi and more about me constantly pushing the boundaries of what I want to do with it! Review Source Response from Novi AMS August 25, 2026 Thank you for this incredibly thoughtful review Danielle! Knowing that Novi feels like a true strategic partner, not just a piece of software, means everything to us. We also appreciate the feedback on front-end website flexibility. It's exactly the kind of input that shapes what we build next. Grateful to be growing alongside you. Caj J. Senior Learning and Development Specialist Real Estate Used the software for: 1-2 years ### "I Love Using NOVI!" August 12, 2026 5.0 I’ve been using Novi AMS for about two years now, and it has honestly been one of the easiest systems I’ve ever used. It was very easy to learn and navigate, even without much training, although Novi does provide great training and support when needed. I love how simple it is to manage our website and membership records all in one place. I also really appreciate that Novi is constantly adding new features and improvements based on the needs and feedback of its users. Overall, my experience with Novi has been very positive, and it has made managing our day-to-day operations much easier. Pros I love how easy Novi makes it to manage and update our website. It’s very user-friendly and allows us to make changes quickly without the process feeling complicated. It makes day-to-day website management so much easier. Cons The reporting functionality is probably what I like least. While it’s helpful to have the data available, I think the reporting tools could be more intuitive, flexible, and easier to customize. More options for creating and pulling reports would make the platform even more useful. Review Source Response from Novi AMS August 18, 2026 Thank you for sharing your experience! Two years in and still finding it easy to use is exactly what we aim for! We're glad the website and membership tools have simplified things day-to-day. On reporting: noted, and appreciated. We're always working to make the platform more flexible, and feedback like yours helps us prioritize what to build next. Thanks for taking the time to share your feedback! MR Monica R. Executive Vice President Real Estate Used the software for: 2+ years ### "AAGO highly recommends NOVI AMS! " August 10, 2026 5.0 We couldn't be happier with our experience with NOVI AMS! What truly sets them apart is their customer service; the team is always so helpful, no matter the question or challenge we bring to them. What we appreciate most is that NOVI genuinely listens to their customers. Rather than offering generic responses, they consistently work with us toward real solutions that fit our organization's needs. It's clear they value feedback and are committed to continuous improvement. Beyond the support, NOVI has built a product that makes our jobs significantly easier. It allows our team to better serve our membership, streamlining processes that used to take much more time and effort. If you're looking for an association management system backed by a responsive, solutions-oriented team, we highly recommend NOVI AMS! Pros What we liked most is the sense of community NOVI AMS has created within association management. Their team is always so helpful, genuinely listens, and consistently works toward real solutions; it feels less like a vendor relationship and more like being part of a community invested in helping us better serve our membership. Cons What we liked least was that creating reports had a bit of a learning curve at first. However, with the help of NOVI's help articles, my team and I were able to navigate the process and now create reports with confidence. Review Source Response from Novi AMS August 11, 2026 Thank you so much for this thoughtful review Monica! The word "community" means a lot to us, it's exactly what we hope people feel, not just a vendor relationship, but a team invested in helping you serve your members well. We're glad the help articles got you and your team comfortable with reporting, and it's great to hear you're building reports with confidence now. We'll keep that learning curve in mind as we look for ways to make it even smoother from the start. Thank you for taking the time to share this, and for recommending us! Taylor T. Director of Marketing and Membership Real Estate Used the software for: 2+ years ### "Novi Isn't Going Anywhere" September 10, 2026 4.0 I've been a Novi user for 7+ years and never questioned or even thought of bringing on a new AMS. All the new features I've seen come about over the years were all feedback and requests from users! The fact that they are open & transparent with their backlog and feature requests really gives us users a sense of security in knowing our voices are being heard, and our needs are being exceeded. Pros I'd say the support and ever-growing feature offerings and integrations. They truly make our day-to-day operations much more efficient. Cons Most of my cons are little nuisances that Novi's team is likely already working on. I have already submitted a feature request or worked it out with their responsive team. Review Source Christina M. Education and Digital Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Join the best of the best" August 11, 2026 5.0 Pros The Novi team is incredible to work with. Never have I worked with a team who is listening and wants to give us everything we ask for. The Association teams I have met through Novi have become not only some of my closest friends but, also great sounding boards and that is thanks to the spaces Novi creates for us to collaborate. When I have a concern I just hit the blue bubble and I hear back from a Novi team member very quickly. Cons There is nothing at this time that I can think of that I do not like about Novi, the team, or the system. Review Source Response from Novi AMS August 18, 2026 Thanks Christina for the review! It means a lot to hear that the connections happening between Association teams are becoming real friendships, not just professional relationships. That's exactly the kind of community we set out to build. We'll pass your kind words along to the team (blue bubble included 💙). KG Kayla G. Office Administrator Hospital & Health Care Used the software for: 1-2 years ### "Best AMS software available " August 15, 2022 5.0 I would describe my experience as A++++ Pros The QuickBooks sync is amazing, it takes so much of the heavy lifting off of me. Updating the website is as easy as ever, being able to edit on the front end and back end. The customer support is TOP NOTCH - they always get back to you quickly and make sure to resolve and questions / issues you may be having. The Novi Exchange is an added benefit of being able to connect with other organizations on the platform and bounce around ideas. Cons Nothing - I dislike nothing about this software truly. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing Novi AMS It was a no brainer after reading other people's reviews on Novi. They consistently rank higher and are more recommended by others. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YourMembership was not working for us anymore. Review Source Response from Novi AMS October 6, 2022 We loved reading your review, Kayla! Thank you so much for taking the time to submit this and share your experience with other prospective customers. CJ Cindy J. Executive Director Civic & Social Organization Used the software for: 2+ years ### "Novi has taken us into the 21st Centry!" March 31, 2021 5.0 The overall experience has been great, from the design implementation and development of the integration was great. We love our website and feel like our membership appreciates the look and ease of use on the front end of the site. We appreciate the innovations that Novi continues to do to make our program better. Pros Our favorite thing about this software is its ease of use and the detailed information we are able to input. The integration with Quickbooks and Constant Contact are fabulous! Cons Sometimes I find the report criteria confusing, but it is probably just above my understanding level. Reconciling the bank statement with the stripe fees is a little confusing because everything doesn't always match up perfectly. Alternatives considered [ChamberMaster](https://www.capterra.com/p/144469/ChamberMaster/) Reason for choosing Novi AMS We selected Novi because of price, the "all included" approach and not buffet add-ons and the ease of use, along with the support team and their quick responses to our needs. The program feels like it is tailor fit for our Chamber. Review Source Response from Novi AMS April 13, 2021 I love your review title, Cindy! Thank you so much for taking the time to write this and I'm so glad to hear it's working well for both you and your members! KH Kim H. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easiest software implementation ever!" April 18, 2022 5.0 The entire team form sales to training and conversion were amazing. By then end of the timeline, they felt like friends. The continued support through their Intercom tool is fast, and you always get the answers you need. Pros The website development and subsequent management was hands-down the biggest asset. In addition, having all my member data in one location increased efficiency and freed me to focus on other things. Cons Not one con to this product at all! I have not found one component that doesn't fully meet & exceed my expectations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Novi AMS Novi has everything I need in one place including our website. I am not a developer and I find it super easy to work with in every capacity. Review Source Response from Novi AMS May 6, 2022 Thank you so much for your review, Kim! Creating efficiencies and customer support is kind of our jam here at Novi and I'm so happy to hear that feedback. Don't ever hesitate to reach out with feedback or questions. Thank you again! KG Kymberly G. Director of Marketing and Sales Building Materials Used the software for: 1-2 years ### "Simply the BEST AMS." May 25, 2023 5.0 Pros I love everything about Novi. I love how well they listen to their users and how often they implement new features. The software is very user-friendly and easy to customize. I can create new pages on our website very easily, and their help articles are easy to follow and use. Cons I wish I better understood the limitations when I first signed up, but that was my own fault. I didn't know about Zapier, Map Dynamics, and other programs I would need to integrate and hadn't budgeted for them. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) FileMaker was antiquated, not user-friendly, and did not do anything we needed to do to bring our association into the 21st century. Review Source Response from Novi AMS May 30, 2023 Thank you so much for your feedback and review, Kymberly! The enthusiasm you bring to learning and sharing best practices is much appreciated by our team and other customers. We look forward to many years of successful partnerships to come! LM Lindsey M. Executive Vice President Real Estate Used the software for: 2+ years ### "No one wants to do a data migration, but it's SO worth it! " March 31, 2021 5.0 I have been so very pleased with Novi. The team is great. They are always there if you need support, and they are also so proactive in improving the software and user experience. I would recommend Novi to anyone! Pros I find that Novi integrates so seamlessly with Quickbooks and our constant contact to be the most helpful feature. Having programs that speak to one another just really helps to keep everything organized and streamlined. The streamlining process removed a lot of potential for human error out of our business model, and it also helped to increase our revenue. Novi frees up our time to help focus more on growing our membership, and it also has great opportunities to create some non-dues revenue. Cons They are always looking for ways to help improve the software, so sometimes there is a little bit of a learning curve to figure out the new offerings. While it can be annoying to have to learn something new, it's always great when you master the new skill. They are always focusing on improving! Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) It was called Weblink when we used it, and it just was very stunted in how it worked and what it offered for us. Review Source Response from Novi AMS April 28, 2021 Saved staff time + streamlined process + increased revenue... that's music to my ears, Lindsey!! Thank you so much for sharing that feedback with us and our potential partners. We look forward to many more successful years partnering with FCAA. EM Erica M. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Novi for the win!" September 26, 2019 5.0 Since using Novi, we are way more confident in the data we pull. Monthly membership reports use to be my least favorite thing to do, now its a piece of cake thanks to Novi! Pros First, our website looks great! As for the program itself, we are able to get most of the information needed when it comes to monthly reporting to the board. This was the main reason for switching. Cons I'm assuming, because it's new there are a few bugs that have to be worked out, but they are great at helping out. Overall, my least favorite was the data import when you first start. It was very tedious and time consuming. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing Novi AMS The overall look of it, the reviews from current users, and the ease of getting trusted information. Also they are always quick to respond and assist! Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) January 2018, I think. Review Source Response from Novi AMS October 1, 2019 Thank you so much for your feedback, Erica! We love that your member reports are a piece of cake now. Makes our day! Great member data is the most important asset that you've got, which is why we definitely take our time through that portion of onboarding. We so appreciate you working diligently with us to get everything into the database! HR Haley R. Member Engagement Education Management Used the software for: 2+ years ### "Design, Functionality, and Amazing Support!" February 3, 2026 5.0 Pros We love because Novi is well designed and intuitive, but mostly because the support staff is amazing! They are constantly providing trainings, listening to their customers, responsive to requests, and making improvements that meet our needs. Cons There is not much negative we can say about our experience so far with Novi. If there is something not working or an improvement we request, they have always worked diligently for resolution. Review Source PH Paula H. Accounting Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Superb platform and user support" March 23, 2026 5.0 Pros Novi AMS is incredibly user friendly. This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. The customer service response is like no other. Cons The only downside of Novi occurs if I don't make time to read the monthly feature updates because feature improvements are happening regularly. Review Source EJ Ellery J. Executive Director Building Materials Used the software for: 2+ years ### "NoviAMS is the best option for associations " August 15, 2023 5.0 I have had a wonderful experience using Novi. Their team is always so helpful when I have questions or issues. Pros I love the integration with quickbooks online. It saves me so much time. The onboarding was very easy because our association already used quickbooks. Novi's staff made everything easy for me to set up during the conversion. Cons The emails sent to our members from the Novi software do not go through a lot of times. This results in me having to send email links myself which is time consuming. Reason for choosing Novi AMS Database, website and event management all in one productIntegration with quickbooks onlineUser friendly software for association staff and membersNovi's helpful team members Review Source Response from Novi AMS August 18, 2023 Thank you so much for taking the time to leave us a review, Ellery! We've enjoyed having MLMA as a partner. I can't believe it's been almost two years now. And hopefully good news, we just completed work to give you more visibility and insight into transactional emails to help improve deliverability. I'll send you an email with more details. Thank you again! OG Olivia G. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Engaging software for membership" April 18, 2022 5.0 NOVI has helped us solve many of the issues that we have had in the past, NOVI has a solution for it. IF they Don't, NOVI Finds one!!! With NOVI you really have a partnership. One that is there for nonprofit trade organizations. Pros Customer Service, Accounting Integration with QBO, Event Management, NON DUES REVENUE Creation, Membership Levels, Customizable Reporting. Analytics, Website Integration, API's, Dues Management, Content Management, ecommerce, epyaments, forms, Personalization, Cons NOVI has pretty much been able to make our life easier. Reason for choosing Novi AMS It tied our financials with QBO and it provided more options and met the needs of nonprofit in the rental housing industry. the API's and partnerships that NOVI has established also help drive and improve the end-user experience both back and front end. Review Source Response from Novi AMS April 20, 2022 Olivia, thank you so much for your feedback! Making your life easier really makes our day :) LC Lydia C. Communications Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Responsive, Great Ease of Use, Real World Application" March 20, 2023 5.0 It is a different world after NOVI and we are just now getting into the benefits of comparing events from one year to the next or running data to use for recruitment. I am constantly in awe of how this program has changed what we do, how we do it, and the added benefits for our members. Pros I think the fact that NOVI is on stand-by to answer questions, lead us to solutions, and help us navigate the powerful tool is one of the greatest aspects of NOVI. I made an off-handed comment about not having the address for orders on the printed page and several weeks later - there it was suddenly. I was blown away. I have never had a company respond to a suggestion in my life! Cons The integration between the learning management system and NOVI leaves a lot to be desired; however, I have seen great improvement and expect that the responsive team at NOVI will not rest until it works in the same easy way as the NOVI does alone. Reason for choosing Novi AMS Our new Certifed Associative Executive had used NOVI previously and onboarded NOVI previously. Review Source Kimberly M. LIS Analyst Information Technology and Services Used the software for: 1-2 years ### "The clear choice for our organization" January 17, 2023 5.0 We were maintaining or organization with a myriad of moving parts, open source applications, WordPress, you name it. Novi allowed us to integrate everything together in one system that as a volunteer organization will be easier to maintain going forward and easier to train others, as members come in or move on. Pros The onboarding process was top notch, Novi's staff was amazing. They're always willing to help and listen to ideas too. The software was fairly intuitive to us as we started managing our content and members. Integration with MailChimp has made contacting our members such a breeze. Cons Integration with our social media accounts would be huge for us, and I'm hoping they're working towards that soon. Review Source LC Lori C. Sr. Director of Marketing & Events Events Services Used the software for: 2+ years ### "NOVI AMS is AMAZING!" September 22, 2023 5.0 NOVI AMS has been a pleasure to work with. Their yearly conference is a must attend event. At the conferene they work hand in hand with their users to elevate our experience with the product and give us the opportunity to vote on which new features to implement next. Pros NOVI AMS is intuitive and very easy to learn and use. Event set up is quick and the group and reporting features make budget projections a breeze! Cons I love everything about NOVI! If I ever do encounter an issue their team responds asap to help resolve the issue. Review Source Response from Novi AMS September 27, 2023 Awww, thank you so much, Lori! It's been so much fun to work with you and the entire team. You guys are doing great work over there and we are honored to be a small part of the success. Donna O. President & CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Smart AMS Choice that Delivers on Promises " January 10, 2023 5.0 We are very satisfied with Novi AMS! Our members have been able to jump right into the system to manage their records and pay invoices and we've reduced the burden on staff. Pros The smart, simple functionality, the Quickbooks integration, the great customer service Cons We honestly haven't found any cons yet! We're very pleased. Review Source Response from Novi AMS January 26, 2023 That review title really warms my heart, Donna! Thank you for the kind words and for taking the time to write a review! LZ Lindsey Z. Manager of Membership and Marketing Non-Profit Organization Management Used the software for: 6-12 months ### "Novi is a game changer for our association!" January 18, 2023 5.0 The over experience from onboarding, to implementation, through using on both the admin side and the end user side have been wonderful! So glad we made the switch to Novi. Pros The features that are most impactful for our association are the member facing dashboard and the ease of use for site admins. Cons There are no cons to the product that we have found. Review Source Response from Novi AMS January 26, 2023 Thank you so much for the kind words, Lindsey! We look forward to continued success with our partnership! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.