# Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (179) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Parcel Tracker Mailroom Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries.“ March 20, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy“ March 20, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes.“ March 20, 2026 FM Fausta M ConciergeReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The scanner does not recognise names on some parcel label which are smaller or harder to read - this could be improved to eliminate manual input.“ February 21, 2026 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Parcel Tracker has been helpful with running specified reports to allow us to see many different ways that we can improve our mailing system“ February 4, 2026 SH Simon H ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it“ March 20, 2026 ND Nicky D Print and Post SupervisorHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It enables us to track parcels throughout our delivery process and provides much clearer information for our staff and students.“ July 11, 2025 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “There have been some flaws in the app that hinder us from giving amazing service to our customers like only allowing two photos“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Misty M. LM Supervisor Financial Services Used the software for: 6-12 months ### "Not disappointed at all" March 13, 2026 5.0 We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Pros Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace. If you want it to sound more casual or more professional, I can tweak the tone. Cons There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review Source SR Sandra R. Senior Manager Investor Reporting Accounting Used the software for: 1-2 years ### "Parcel Tracker Amazing Product!!" March 20, 2026 4.0 Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes. It excels in automation, security, and reporting, making it an excellent fit for residential buildings, universities, coworking spaces, and office settings that manage large volumes of incoming packages. While it is not intended to replace courier‑side logistics systems, its strong feature set, excellent user satisfaction, and accessible free tier make it a compelling choice for most internal mailroom environments. Pros Parcel Tracker offers fast and simple package intake using any smartphone camera, eliminating the need for special hardware and supporting all couriers—even handwritten labels. It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries. The platform also strengthens security by capturing e‑signatures or photo proof at handoff and provides robust analytics tools such as real‑time parcel flow reporting and audit trails to improve operational efficiency. Cons Parcel Tracker is designed strictly for internal mailroom management and does not support broader courier or supply‑chain logistics functions, which may limit its use for more complex delivery operations. Pricing begins reasonably at $67 per month, but costs may increase for high‑volume environments or larger organizations with more complex needs. As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy Review Source AM Abbi M. Community Assistant/Leasing Agent Hospitality Used the software for: Less than 6 months ### "Could be Better" October 4, 2021 3.0 Pros Very easy to use, very user friendly. Captures an image of the package you are scanning in for later reference if you have a lot of packages on hand. Allows for a large number of users and recipients. Cons Does not sync well between all users' devices and will show radically different numbers. No easy way to do any sort of package audit if you have packages in the system that were picked up but not scanned out of the app. Review Source AA Alexander A. Purchasing and Inventory Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent All-in-one Mailroom Solution" February 10, 2026 5.0 An excellent all-around mailroom parcel logging solution that I can highly recommend to any business. Customer support is extremely responsive, friendly and helpful. Pros Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. Cons There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. Review Source DI Danielle I. Concierge Hospitality Used the software for: 6-12 months ### "Simple & Effective Digital Tool with Potential" March 23, 2026 5.0 Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better. Pros Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed. Cons Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices. Review Source AM Ann M. Cashiering Specialist Real Estate Used the software for: 6-12 months ### "User-friendly and efficient!" March 18, 2026 5.0 We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily. Pros Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee. Cons Application cannot be used when WiFi is down, which causes a delay in tracking the packages correctly. Review Source SH Simon H. Manager Real Estate Used the software for: 2+ years ### "Great app, user friendly" March 20, 2026 5.0 It's a great app, easy to use, sometimes simple is the best! But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes Pros ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all. Cons I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it Review Source SF Scott F. Collateral Supervisor Real Estate Used the software for: 6-12 months ### "The Most Practical Solution for Mailroom Accountability" March 13, 2026 5.0 Revolutionary for our mailroom and an easy learning curve. Very responsive and competent customer service Pros The most outstanding feature is the ability to have photographic evidence of receipt. Streamlining this with mobile phone compatibility results in a brilliant method to track large inbound shipments efficiently while also solving for the issue of package accountability once an item leaves the mailroom's possession Cons There are no cons that should dissuade interest. I might only make suggestions for quality-of-life items like reporting customization and package import functionalities. Review Source AH Alex H. Head Concierge Real Estate Used the software for: Less than 6 months ### "User friendly apps" March 26, 2026 4.0 This is a user-friendly application that helps us schedule packages. I hope it can be improved in the future, that would be great. Pros This app is very easy to use and helps our team save time in package processing. The app's design also reduces the chance of packages being misdelivered. Cons 1\. Not all scan photo images are stored in the system. Hopefully, this issue can be resolved. 2. The system easily misidentifies the numbers 5, 6, 8, and 9, especially small wording on labels. 3. If a resident picks up multiple packages, different QR codes need to be scanned, and we need time to match the QR codes with the packages. Any improvements would be greatly appreciated. Review Source JW Jen W. Accommodation manager Real Estate Used the software for: 6-12 months ### "Student accomodation" March 11, 2026 4.0 positive not sure we would cope without it however not sure what other systems are available in the market. Pros I like having the ability to take photos and number the parcels adding new users is easy and amending people is also easy. Cons sometimes app glitches, the search function when using names instead of QR codes is difficult to use. Review Source AS Alv S. Operation Manager Facilities Services Used the software for: Less than 6 months ### "User-friendly system" July 8, 2025 5.0 Simple admin interface with many possibilities. For first-line users, it is intuitive and easy via mobile. We have finally gained control and an overview of all packages! Pros It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control. Cons There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced. Review Source AH Alex H. Assistant Accommodation Manager Real Estate Used the software for: 1-2 years ### "Great parcel system" July 2, 2024 5.0 Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel. Pros The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process. Cons We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism). Review Source MM Maureen M. Crew and Events Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "My Mail Room Angel" May 18, 2023 5.0 Invoicing is easier and quicker and we all can see what has been received and collected... so easy to answer client queries' Pros Easy to use and makes our package handling service so much easier Cons Ability to see what photos you take on the phone app Reason for choosing Parcel Tracker Mailroom I found it on a websearch and emailed, \[sensitive content hidden\] got back to me immediately and set me up for a trial and the rest is history Review Source NE Nicoleta E. Receptionist E-Learning Used the software for: 6-12 months ### "It is a great app" March 14, 2023 5.0 Easy and simple to use. It's scanning and sending emails really quick. It's making our life easier.It is a great app to use. Convenient and secure, delivering right information to people. Sometimes can be tricky when it's scanning, maybe a bit of work on it, to be a bit faster into recognising the person. Pros It is conventional, easy to use, secure and convenient. Cons Syncing all the time :)Sometimes can work slow when scanning the bar code Reason for choosing Parcel Tracker Mailroom I's simplify the work, it is convenient to be use by everyone and it is a phone. Thinking that everyone uses a phone in those days, it is easy, simple and fast to learn how to add people, categories and informing them straight away, without spending the time to send emails. Review Source MW Matt W. Head of IT Real Estate Used the software for: 1-2 years ### "Parcel Headache Solved!" March 6, 2023 5.0 Parcel Tracker has been a game changer for our business. Our site teams used to spend hours manually tracking and delivering parcels to residents, often leading to delays and frustration. We now have a slick, simple to use application that has been received very positively by our staff and our residents. Pros Simple to setup, administer and operate.Great support and assistance provided when needed, in a timely manner. Cons I have no cons to speak of, it all just works. Review Source CD Carly D. Manager Facilities Services Used the software for: 6-12 months ### "Great service" March 15, 2023 5.0 Has made our jobs a lot easier so we can free our time up for other tasks, highly recommend! Pros love the app, really easy to use, great to keep track when receive such a high volume of parcels, extra security for staff on site when storing parcels on behalf of other people. Cons can take some getting used to if not particularly tech savvy, and date extraction can be a little delayed when there are changes in customers Review Source MO Martyn O. General Manager Hospitality Used the software for: 6-12 months ### "Excellent app" March 6, 2023 5.0 Pros quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too Cons havnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles Review Source GP Gemma P. Operation Manager Real Estate Used the software for: 2+ years ### "Made our life much easier!" March 5, 2021 5.0 The product is very simple however, has solved a big issue for us in handling 100's of parcels in a week. The tech support has been excellent - a process made simple - would definitely recommend! Pros Very user friendly. Parcel Tracker has increased productivity as teams are not spending time processing parcels in the same way. The software has made the process much smoother for our students to collect parcels as they are instantly notified of how many parcels they have in reception with a full log. Great product! Cons Cannot fault the product as it has made our life easier. Review Source SS Sid S. General Manager Hospitality Used the software for: Less than 6 months ### "Parcel Tracker needs tuning up" March 6, 2023 4.0 over all it is a very good idea and the concept but the software needs a bit more tuning up. But I know they are working constantly working on the app. Pros the accountability of the parcelscan be on any device Cons reliability could be better as sometimes the notification doesn't get send.syncing takes ages sometimes, even 10-15 seconds sometimes which could be annoying. Review Source SQ Sara Q. Conference & Accommodation Assistant Higher Education Used the software for: Less than 6 months ### "Parcel Tracker- fantastic system to digitise postal deliveries/collections" March 6, 2023 4.0 Fantastic overall experience and is a great addition to a busy mailroom Pros \- really useful to scan in large amounts of post- swift, accurate & organised- great photo facility to differentiate between different items Cons \- would love it if you could amend the notifcation email as it always says "parcel" even if it is a letter- sometimes causes confusion - synching between multiple mobile devices/system is sometimes slow causing glitches in data Review Source PS Perry S. Director Marketing and Advertising Used the software for: 6-12 months ### "Amazing Customer Support & Setup" May 7, 2022 5.0 Super! I've been using their platform for nearly a year and will 100% be renewing the contract so I can continue using it. Pros The support team at Parcel Tracker are some of the most helpful people I've interacted with especially when relying on their product on a daily basis. The team helped me and guided me through their honestly very streamlined setup process to make sure I was happy and then whenever I have questions about features they are there to help (which are very few tbh). Cons tbh there's not many cons about the software. it's very straight forwards to use and the teams doing a great job of rolling out and communicating new features Review Source LD Liam D. Accomodation Manager Facilities Services Used the software for: 1-2 years ### "Parcel Tracker Review" March 5, 2021 5.0 Pros Being able to automatically scan parcels, instead of having to individually write out each parcel that was delivered has made such a positive impact - it has made it a lot more efficient and less time consuming when having to deal with parcels. The integration process was incredibly easy, after create a list of names, rooms and email address, just being able to import it all in was very easy. Cons We have had a couple of issues in which an email hadn't been sent out to the recipient, or the parcel wasn't scanning at all, but there was always a work around for this. Review Source MR Michael R. Head of Sales and Marketing Real Estate Used the software for: 1-2 years ### "great solution for us" March 10, 2023 5.0 Pros Easy to set up, and ongoing usage for us and students is easy - great option Cons always after greater branding capabilities but still good Review Source WM Wren M. Administrator Hospitality Used the software for: Less than 6 months ### "Cohesive parcel tracker" April 17, 2024 5.0 Pros One QR cost per user rather than per parcel Cons Sometimes names aren't auto picked up on scanned Review Source LK Lauren K. assistant Manager Real Estate Used the software for: 2+ years ### "Parcel tracker " June 18, 2021 5.0 Pros Easy to use, if you are training someone it will literally take you 10 mins for them to understand what they are doing. Cons Not always updated with info. People will come to collect 3 parcels some they have already collected by phone hasn't updated to show. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.