--- title: "Caterbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Caterbook the right Hospitality Property Management solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190985/Caterbook-V5/reviews/" page_type: "reviews" language: "en" --- Caterbook 5 (32) [View alternatives](https://www.capterra.com/p/190985/Caterbook-V5/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Caterbook Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews KB Kylie B General ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “I often use the Customer Support and my issues are always resolved quickly and efficiently.“ June 23, 2026 PB Peter B ProprietorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I\`m not a big fan of their booking portal which the customer sees on our website , not particularly user friendly to other systems i\`ve seen“ June 6, 2022 KB Kylie B General ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Super happy with the service and efficiency of the system and the support team.“ June 23, 2026 JM Jenna M Sales and Customer experiencesHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The Caterbook support team are always on hand to answer any questions we have (and there are often lots!).“ November 13, 2025 SM Steven M Revenue DirectorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It’s easy to use, cleanly laid out, and makes day-to-day booking management straightforward.“ November 27, 2025 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Katie G. Sales and Events Coordinator Hospitality Used the software for: 1-2 years ### "User-Friendly, Reliable and Backed by Excellent Support" August 14, 2026 5.0 Overall, our experience with Caterbook has been very positive. It is a user-friendly and highly functional system that makes managing bookings, availability, guest information and day-to-day hotel operations straightforward and efficient. There is plenty of functionality within the software, and we are continually finding ways to make better use of it as our business develops. It helps keep information organised and accessible for the team, which is particularly valuable in a busy hotel environment. A real strength is the Caterbook team themselves. They are always approachable, responsive and happy to help, whether that is resolving an issue, explaining a feature or helping staff get the best use from the system. There are always small areas that could evolve further, but Caterbook are very good at listening to customer feedback and ideas. Overall, it is a reliable system backed by an excellent and supportive team. Pros What we like most about Caterbook is how easy it is to manage bookings day to day. The system is clear and straightforward, making it simple to view availability, update reservations and keep everything organised. The support from the Caterbook team is also excellent. They are always approachable, responsive and happy to help, whether that’s resolving an issue or showing staff how to use the system more effectively. Cons The main area we feel could be improved is the reporting functionality. A little more flexibility when selecting or excluding particular rooms, and a clearer way to separate hotel rooms from our self-catering lodges, would make reporting easier for us. It would also be helpful to see at a glance how many times a returning guest has stayed, without needing to search their booking history, so we can make sure loyal guests are always recognised. These are relatively small improvements to an otherwise very capable system, and Caterbook are always very good at listening to customer feedback and ideas. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) We moved from Little Hotelier because we wanted a system that offered us more functionality and flexibility as the business developed. Caterbook gave us a better way to manage reservations, availability, guest information and day-to-day hotel operations all in one place. Review Source ED Emma D. Business Manager Hospital & Health Care Used the software for: 2+ years ### "We have used Caterbook for years - give it a try!" November 13, 2025 5.0 Caterbook has truly been helpful to our business and continues to provide us with a reliable , accurate, helpful hotel management system day in day out, all available from anywhere in the world. Pros Caterbook has helped our business to manage, keep track and spot trends to ensure we get the best use out of our rooms and advertising spend for a number of years. The emails that we can send to guests are professional and can be personalised and amended to suit. Whenever we have had had call to contact customer support they have been incredibly helpful and patient (especially for those of us who are not as tech savvy as others! ) The reports make comparing year on year differences simple. Overall Caterbook has been great for us as a business. Cons We wish there was a linked table management and PLU system as integration of all 3 would be a massive help to us. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[RCM Cloud](https://www.capterra.com/p/216417/RCM-Cloud/) Reason for choosing Caterbook Honestly, the conversations we had with \[sensitive content hidden\]. We aren't tech savvy and couldn't really see the difference between all of the options out there. But they put us at ease, were patient with our questions, and so helpful whenever we weren't sure of anything. There is something so invaluable to great customer service and support. Review Source TL Tracey L. Hotel Manager Hospitality Used the software for: 2+ years ### "Caterbook review " November 2, 2024 5.0 Very positive overall experience, great to deal with Pros I like the simplicity whilst still offering loads of features, and also having direct contact with the staff who happily welcome feedback and more often that not, act on it with the updates Cons When applying my pricing, the screen looks overwhelming, so would be great to be able to break up the screen like a calendar view Review Source KB Kylie B. General Manager Hospitality Used the software for: 2+ years ### "A very happy customer!" June 23, 2026 5.0 Super happy with the service and efficiency of the system and the support team. It was an easy transition, and the online tutorials are really helpful for training new staff. Pros Caterbook is extremely easy to navigate and is value for the money compared to competitors. I often use the Customer Support and my issues are always resolved quickly and efficiently. It is the best hotel management system we've used. Cons Caterbook are often updating the system so whenever we have found any 'cons' generally they are then modified. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The overall package in terms of price, support and features were considerably better with Caterbook. Review Source GW Glen W. General Manager Hospitality Used the software for: 2+ years ### "Great software with great support!" June 23, 2026 5.0 We have been using Caterbook for years with our 22 bedroom hotel. The team were very helpful getting it all set up and the platform has only improved over the years with the introduction of new features. Pros Caterbook connects brilliantly with all of our OTA's, it's easy to use, great value and the customer support is second to none. Cons Nothing, we are very happy with Caterbook. Our entire team from full time managers to part team front of house staff find it easy to use. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The move from Eviivo saved a lot of costs and Caterbook was far more capable at the time. Review Source lG lorna G. owner Hospitality Used the software for: 1-2 years ### "castlemead & caterbook" June 18, 2026 5.0 Excellent contact and feed back , cannot recommend highly enough . Just had an issue with Expedia and the support we have received has been second to none Pros Caterbook is a superb product designed and run by people whom understand the business as well as the technology . We used 3 other systems before and this is head and shoulders above the rest Cons nothing its is really straight forward, well set out and easy to train staff on Layout self-explanatory Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) not satisfied with previous product so we swopped Review Source PT Peter T. Director Hospitality Used the software for: 2+ years ### "Oakwood Farm Chester" November 6, 2025 5.0 We have been with caterbook a number of years now, in that time other products have contacted us to demonstrate there system . BUT I have remained as I have found it to be far better and I value the ability to contact them quickly Pros Ease of use and always able to get direct telephone customer support / training which we find very useful Cons Nothing Really, if I had to be picky, I would say it is not the cheapest system out there.But for me this is outweighed by its ease of use and customer service Switched from [Angelfish Software](https://www.capterra.com/p/198942/Angelfish/) Had outgrown the other system and caterbook had more features Review Source CH Claire H. Publican Hospitality Used the software for: Less than 6 months ### "The Anchor Inn - Ugborough" August 11, 2026 5.0 I would really recommend Caterbook especially if you are new at this type of software. I had never used a system like this and found it was really user friendly from the start. Pros When I spent the time going through caterbook I found that it was as not as daunting as I thought it would be. Its really use friendly and if you have any issues you can always get the answers really quickly from the customer care team Cons I haven't found anything negative to report. I would just say that you need to make time to navigate it when you are new to something like this. Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Caterbook They were much more attentive and answered my questions without delay Review Source LF Leanne F. General Manager Hospitality Used the software for: Less than 6 months ### "Excellent product and even better service!!" July 8, 2025 5.0 The experience has been amazing, even from the initial sales calls and setup calls, nothing has been too pushy and done at a pace that has been manageable for the team. Pros The simplicity of the software, I have used multiple PMS systems in the past and this is by far the easiest to navigate. Cons I can't say there's anything I least like at the moment as everything we have required or needed has either been set up by the team or something they are working on to upgrade the system. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Caterbook Ease of usage, we like the simplicity of Caterbook, price was also a big factor Switched from [Hop](https://www.capterra.com/p/173113/HOP/) HOP was far too complex and not user friendly Review Source AH Aaron H. Operations Director Hospitality Used the software for: Less than 6 months ### "Thank you for everything, simple, efficient with excellent customer service" June 26, 2026 5.0 Great, friendly, can't do enough to help. The staff love the system, the ease of use. Works great on our fixed iPad for checking people in and taking cards to leave on the room. Very happy. Pros The ease of use, specially when it comes to linking between our restaurant POS and the guest staying in rooms. The most important part is the support we have received, not only getting everything set up, but linking the booking sites, and the management side of that. Can not fault them, they even went out their way helping us get a payment gateway set up to take online payments which they did have to. Nothing is to much hassle, always available and friendly. Cons Have not really got any, it is simple, easy to use, straight forward. nothing to say. Very happy, miles apart from the main stream company we used when taking over the business. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Expensive, hard to use, bad customer support Review Source SP Simon P. Manager Hospitality Used the software for: 6-12 months ### "Thank you Caterbook!" August 17, 2026 5.0 Caterbook has been an excellent transition for us & has linked our business not only with OTA's but also our Touch Office till system & ResDiary - anything that can make out lives easier in these tough times is very welcome!! I Pros Our transition to Caterbook was seamless. Caterbook offers excellent value for money but more importantly the support has been second to none. I particularly like the personal attention from a small team in the office who not only have excellent knowledge but are also incredibly patient! Cons No fault of Caterbook but I used a different system for many years - trying to get out of my old habits & letting Caterbook do what its supposed to do without me interfering was difficult!! Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Room Master they became very expensive & was less compatible with our other systems Review Source LD Lisa D. Accommodation Manager Hospitality Used the software for: 6-12 months ### "Excellent support " August 20, 2026 5.0 Totally amazing! I can’t rate them high enough the continuous support from a team who gives you instructions clearly. Pros The amazing customer service support. The training was clear and made it very easy to use . Excellent value for money . But I can not tell you how much I called customer service in the beginning and \[sensitive content hidden\] and her team were always happy to help through every query big or small. This was an outstanding service! Cons Nothing to report very easy to use . If I had to find fault it would be can they make it mobile friendly. Review Source JM Jenna M. Sales and Customer experiences Hospitality Used the software for: 1-2 years ### "Caterbook review" November 13, 2025 5.0 Excellent support team and highly recommend. Very knowledgeable and quick to resolve any issues or questions we may have. Pros The Caterbook support team are always on hand to answer any questions we have (and there are often lots!). Their service is exceptional and very personal, as they truly understand their customers and their businesses. They know their system inside and out, which is invaluable when you call for support—there’s always an answer or solution. We really appreciate how promptly they respond, always following up with an email or call. It’s reassuring to know we’re supported by a team who genuinely cares. Caterbook is an easy system to navigate and use and is always evolving to improve and update to make it even slicker and better for customers. Cons There is nothing to report in this section. We are excited to learn about the new pilot with REs diary. Review Source SM Steven M. Revenue Director Hospitality Used the software for: 6-12 months ### "Caterbook Review - Abbotsford Hotel Ayr" November 27, 2025 5.0 Overall, my experience with Caterbook has been very positive. It’s easy to use, cleanly laid out, and makes day-to-day booking management straightforward. The system feels reliable, quick to learn, and helps us stay organised without overcomplicating things Pros The Customer Support - Especially \[sensitive content hidden\] that we normally discuss our issues & queries with. The event / function management and breakdown or pricing and billing is a great tool for our reports. The Training and ease of use that our staff enjoy is a comfort to the management. It is encouraging to hear that there will be an integration with RESDIARY for restaurant reservations coming soon. Cons To be honest - i really dont have any issues with it just now - there may be some functionality that may be a little over whelming but - this all comes with a PMS system where we have many rates / deals etc. Review Source DL Donna L. Accommodation Assistant Hospitality Used the software for: 2+ years ### "Confidence Boost " June 2, 2025 5.0 The call with \[sensitive content hidden\] made my confidence from 20 to 100% after we finished the call and has always been there to help and support Pros I had a tutorial with \[sensitive content hidden\] who was absolutely fantastic how she explained the process and procedures Cons not understanding the templates and the rates, once explained this made this more easier to understand Review Source KB Kerry B. Director Hospitality Used the software for: 2+ years ### "Love Caterbook " November 17, 2023 5.0 Our overall experience with Caterbook has been a great one. Haven’t had any real problems and any small issues I’ve had, are always resolved by calling the customer service phone number. Excellent service all round! Pros The customer service is excellent. Unlike other providers, you can call a UK number (Monday to Friday)and speak to the same operatives time and time again, who are extremely pleasant, efficient and helpful. Even at weekends if you have a problem, you can call and leave your number and they always call you back promptly. The initial setup was made so easy, and \[sensitive content hidden\] did everything she could to make it an easy transition from our last channel manager. Cons It’s not 100% useable on mobile phones so we’ve had to buy an iPad with data roaming which we take with us when out of the office. Reason for choosing Caterbook My brother uses Caterbook and highly recommended it. We choose it because of the customer service options and ease of use. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) If you didn’t know how do do something or there was an error you had an extremely long winded email process to go though and problems took days not minutes to resolve. Review Source JS Jamie S. Assistant Manager Machinery Used the software for: 2+ years ### "Caterbook - Great!" November 9, 2023 5.0 A massively beneficial set of tools a true benefit for any hotel :) Pros First of all let me compliment the support team at Caterbook, they have detailed guides within the system to make most things easy but are quick to respond to any issues you might have which escape you! Always prepared to help and always have such a lovely manner! Caterbook is a essential tool for our hotel and we use it constantly, it makes bookings easy to manage and process, keeps our workflow for our other business easy to manage by extension! Simple system with efficent tools and great support! Cons We would love to see an app! The team assure me it is in development but even better mobile support work be of benefit for us here, a quick mention of rate management too which we would like to see have more dynamic pricing tools but overall we find extremely little to complain about! Review Source AC Allie C. Proprietor Hospitality Used the software for: 2+ years ### "Excellent company with easy to use booking system " September 28, 2023 5.0 A very friendly and competent company with a product I would recommend to any hospitality/hotel company Pros There ability to teach and use the system they provide which can be adapted for different products and services and the excellent customer service Cons There is nothing negative to say regarding Caterbooks especially when the mobile service comes out. Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Caterbook With Caterbooks you deal with a human and not a robot, and there is no pushy sales techniques, just a very usable product Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) With Caterbooks you deal with a human and not a robot, and there is no pushy sales techniques, just a very usable product Review Source SD Shuni D. Director Hospitality Used the software for: 2+ years ### "From inception to present day still amazing" December 5, 2023 5.0 We have used caterbook for over 9 years and have always been totally satisfied with both the product and the incredible service offered by \[sensitive content hidden\] and the team Always helpful when required nothing is ever too much trouble for them Although having said that we hardly ever have to ask for help as the software is so stable and so easy to use We would highly recommend Caterbook as a very beneficial and productive tool for any forward thinking business It’s like having another pair of hands Shuni Davies Pros Caterbook offers simplicity of use but with maximum information at uor fingertips Cons I have never found anything negative when using caterbook Reason for choosing Caterbook We talked to the team at Caterbook and knew they were the right people to deal with Review Source JI John I. Owner Hospitality Used the software for: 1-2 years ### "The Ideal System for Us" June 7, 2022 5.0 I spent a lot of time researching options when we decided to upgrade our booking system. Caterbook came with a ringing endorsement from another operator and now I can see why! I’m so pleased we chose Caterbook as it’s been a great experience right from the start, and the migration from the old system was seamless. It’s definitely the most user friendly booking system I have ever used and so easy to learn. I’ve been really happy with the service we’ve received from the excellent support team. They are always available, very responsive to our numerous questions and willing to listen and make adjustments to suit our needs. We’re a busy pub with 14 hotel bedrooms and we needed an easy to use booking system, which could integrate with our tills, and didn’t require an IT degree to operate it! Most importantly, we wanted it to be simple and straightforward for our customers to use. The Caterbook system ticks all of these boxes for us. We’re able to spend our time front of house with guests, not in the office trying to manage hotel bookings. I’d definitely recommend it. Pros The move from our old system was seamless. It’s a user friendly booking system and so straightforward to learn how to operate effectively. Most importantly, it’s also very intuitive and simple for our customers to use. Cons There’s nothing I dislike about this software. Review Source LS Laura S. Office Manager Hospitality Used the software for: 2+ years ### "Easy to use and always excellent support if its ever needed!" October 11, 2023 5.0 Really easy to use, quick to add or locate bookings. There have been occasions when i just cannot get something to work and i have to say that the team are fantastic, so helpful and always ensure a resolve is in place. Pros Caterbook is exceptionally user friendly and easy to use. When i first started in my role i was required to learn two booking systems (one for rooms and another for restaurant) and i have to say that i took to Caterbook immediately. I like how easy the portal is to navigate and how simple it is to book a room, especially when you are busy you want something that is a smooth process to follow. Cons As i use the system daily, i have yet to come across any real improvements or things which i feel will make bookings any easier than they are. Review Source DC David C. General Manager Hospitality Used the software for: 6-12 months ### "Caterpay great product" May 10, 2022 5.0 Our overall experience of dealing with caterbook is excellent. From when we 1st enquired up to the level of support we get is fantastic. And the software itself is great and easy to navigate. Pros The software has a whole host of feature which our hotel benefits from. We have used other booking systems before and they had information overload and too many features. Caterpay benefits our needs as a 20 bed hotel . Cons I cant say i dont lile anything about the software. I am yet to find fault Switched from [Rezlynx](https://www.capterra.com/p/105192/Rezlynx/) Cost was the main factor and the Rezlynx had to many feature that we didnt need. And their support was not the best 👎 Review Source SS Sheila S. Partner Hospitality Used the software for: 2+ years ### "A small hotel and Caterbook" December 6, 2023 5.0 Very positive in that even those staff members with little reception experience were able to learn to use the system quickly. In effect it meant that reception was functional 24/7. Pros Ease of use. Excellent on line manual and very good support when needed. A full and seamless integration with our epos tills. Cons There was nothing to dislike about Caterbook. It did everything that was promised. Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) Caterbook is based in the UK, they offer excellent assistance, a safe and good payment gateway and the team behind Caterbook were known to us from our previous channel manager. Review Source CG Chris G. Reservations Manager Hospitality Used the software for: 2+ years ### "Amazing, would recommend ten times over!" September 26, 2023 5.0 \[sensitive content hidden\] and the team at Caterbook are amazingly helpful. We know we are in safe hands! Pros Creating bookings, financing payments etc are all so easy. Cons Integrating with Mr and Mrs Smith would be amazing although hopefully that might be coming soon?! Review Source DRB Daniel Richard B. General Manager Hospitality Used the software for: 2+ years ### "Great all round software for hotel management" September 22, 2023 4.0 Pros Caterbook is overall easy to use and great for reception teams. The support service is superb with minimal wait times for assistance and queries. Cons Nothing in particular. As with all software it has its niggles, but nothing that effects day to day operation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.