--- title: "Caterbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Caterbook the right Hospitality Property Management solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190985/Caterbook-V5/reviews/" page_type: "reviews" language: "en" --- Caterbook 4.9 (37) [View alternatives](https://www.capterra.com/p/190985/Caterbook-V5/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Caterbook Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews CH Claire H PublicanHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Its really use friendly and if you have any issues you can always get the answers really quickly from the customer care team“ August 11, 2026 PB Peter B ProprietorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I\`m not a big fan of their booking portal which the customer sees on our website , not particularly user friendly to other systems i\`ve seen“ June 6, 2022 JK Jemma K Assistant ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have used a few different booking software's for hospitality use and this is the most user friendly one I have used.“ August 24, 2026 KB Kylie B General ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “I often use the Customer Support and my issues are always resolved quickly and efficiently.“ June 23, 2026 SP Simon P ManagerHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “Caterbook offers excellent value for money but more importantly the support has been second to none.“ August 17, 2026 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Katie G. Sales and Events Coordinator Hospitality Used the software for: 1-2 years ### "User-Friendly, Reliable and Backed by Excellent Support" August 14, 2026 5.0 Overall, our experience with Caterbook has been very positive. It is a user-friendly and highly functional system that makes managing bookings, availability, guest information and day-to-day hotel operations straightforward and efficient. There is plenty of functionality within the software, and we are continually finding ways to make better use of it as our business develops. It helps keep information organised and accessible for the team, which is particularly valuable in a busy hotel environment. A real strength is the Caterbook team themselves. They are always approachable, responsive and happy to help, whether that is resolving an issue, explaining a feature or helping staff get the best use from the system. There are always small areas that could evolve further, but Caterbook are very good at listening to customer feedback and ideas. Overall, it is a reliable system backed by an excellent and supportive team. Pros What we like most about Caterbook is how easy it is to manage bookings day to day. The system is clear and straightforward, making it simple to view availability, update reservations and keep everything organised. The support from the Caterbook team is also excellent. They are always approachable, responsive and happy to help, whether that’s resolving an issue or showing staff how to use the system more effectively. Cons The main area we feel could be improved is the reporting functionality. A little more flexibility when selecting or excluding particular rooms, and a clearer way to separate hotel rooms from our self-catering lodges, would make reporting easier for us. It would also be helpful to see at a glance how many times a returning guest has stayed, without needing to search their booking history, so we can make sure loyal guests are always recognised. These are relatively small improvements to an otherwise very capable system, and Caterbook are always very good at listening to customer feedback and ideas. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) We moved from Little Hotelier because we wanted a system that offered us more functionality and flexibility as the business developed. Caterbook gave us a better way to manage reservations, availability, guest information and day-to-day hotel operations all in one place. Review Source GW Glen W. General Manager Hospitality Used the software for: 2+ years ### "Great software with great support!" June 23, 2026 5.0 We have been using Caterbook for years with our 22 bedroom hotel. The team were very helpful getting it all set up and the platform has only improved over the years with the introduction of new features. Pros Caterbook connects brilliantly with all of our OTA's, it's easy to use, great value and the customer support is second to none. Cons Nothing, we are very happy with Caterbook. Our entire team from full time managers to part team front of house staff find it easy to use. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The move from Eviivo saved a lot of costs and Caterbook was far more capable at the time. Review Source JK Jemma K. Assistant Manager Hospitality Used the software for: 2+ years ### "User Friendly and easy to use" August 24, 2026 4.0 We mostly just use the calendar side of the system for hotel guests, so I cant review the Housekeeping reports or Restaurant reservations. For a small hotel with 2 separate properties, this system is easy to use and the support is there when needed. Would highly recommend. Making an app which is mobile friendly would give it the full 5\* rating. Pros I have used a few different booking software's for hospitality use and this is the most user friendly one I have used. Simple layouts and support is there when needed with quick responses. Can see everything clearly on the calendar for bookings and a simply hover over a guest gives you a breakdown of their booking information. Cons It isn't mobile friendly so you can't use the system 'on the go' you need a tablet/laptop/computer to use the system easily. Review Source KB Kylie B. General Manager Hospitality Used the software for: 2+ years ### "A very happy customer!" June 23, 2026 5.0 Super happy with the service and efficiency of the system and the support team. It was an easy transition, and the online tutorials are really helpful for training new staff. Pros Caterbook is extremely easy to navigate and is value for the money compared to competitors. I often use the Customer Support and my issues are always resolved quickly and efficiently. It is the best hotel management system we've used. Cons Caterbook are often updating the system so whenever we have found any 'cons' generally they are then modified. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The overall package in terms of price, support and features were considerably better with Caterbook. Review Source SP Simon P. Manager Hospitality Used the software for: 6-12 months ### "Thank you Caterbook!" August 17, 2026 5.0 Caterbook has been an excellent transition for us & has linked our business not only with OTA's but also our Touch Office till system & ResDiary - anything that can make out lives easier in these tough times is very welcome!! I Pros Our transition to Caterbook was seamless. Caterbook offers excellent value for money but more importantly the support has been second to none. I particularly like the personal attention from a small team in the office who not only have excellent knowledge but are also incredibly patient! Cons No fault of Caterbook but I used a different system for many years - trying to get out of my old habits & letting Caterbook do what its supposed to do without me interfering was difficult!! Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Room Master they became very expensive & was less compatible with our other systems Review Source CH Claire H. Publican Hospitality Used the software for: Less than 6 months ### "The Anchor Inn - Ugborough" August 11, 2026 5.0 I would really recommend Caterbook especially if you are new at this type of software. I had never used a system like this and found it was really user friendly from the start. Pros When I spent the time going through caterbook I found that it was as not as daunting as I thought it would be. Its really use friendly and if you have any issues you can always get the answers really quickly from the customer care team Cons I haven't found anything negative to report. I would just say that you need to make time to navigate it when you are new to something like this. Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Caterbook They were much more attentive and answered my questions without delay Review Source VD Val D. manager Hospitality Used the software for: 2+ years ### "Simple, Reliable & A Total time saver " September 9, 2026 5.0 Caterbook is brilliant Simple and reliable does everything it says it does …keeps my business stress free and worth every penny Pros Caterbook has made managing my bookings so much easier it’s really straightforward to set up and use, and my guests find booking online completely hassle free, no more double bookings or chasing up, details everything organised and in one place …perfect Cons Some settings were difficult to find but got there in the end if I have problems I contact the team and they are so helpful they help me navigate any small issues Review Source LD Lisa D. Accommodation Manager Hospitality Used the software for: 6-12 months ### "Excellent support " August 20, 2026 5.0 Totally amazing! I can’t rate them high enough the continuous support from a team who gives you instructions clearly. Pros The amazing customer service support. The training was clear and made it very easy to use . Excellent value for money . But I can not tell you how much I called customer service in the beginning and \[sensitive content hidden\] and her team were always happy to help through every query big or small. This was an outstanding service! Cons Nothing to report very easy to use . If I had to find fault it would be can they make it mobile friendly. Review Source JN John N. Director Hospitality Used the software for: 2+ years ### "Can recommend Caterbook" August 21, 2026 5.0 Can't complain... It does what we need it to do. Pros Caterbook is straightforward to use and links easily with our website and with Booking.com, who we use as a booking agent. We have had very few issues in use but when we have we have found support to be pleasant, prompt and helpful. Cons Not a lot to not like. Review Source CB Charlotte B. Owner Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] Customer Service" September 23, 2026 5.0 Pros \[sensitive content hidden dealt with and resolved all our issues quickly and efficiently. She was friendly and answered our call promptly Cons Nothing. Review Source DM Dominic M. Director Hospitality Used the software for: 1-2 years ### "Great all round hotel reservation software" September 25, 2023 5.0 Amazing from the very beginning Pros Easy to read booking calendar. Fast input of new direct bookings. Integrated payment is quick and easy to use. Links with all major OTA's for increased exposure. Support from caterbook is quick from the very beginning. Occupancy reports and RevPAR stats are quick to produce Cons Every property is different but we personally don't like the housekeeping reports, its not a deal breaker though, just had to adjust our front desk procedures Review Source AF Anton F. Duty Manager Hospitality Used the software for: 2+ years ### "Caterbook as an end user" October 12, 2023 5.0 We're very happy! Pros Caterbook is a very well specced and designed application which integrates well with OTA's and company processes alike. For a small to medium business it offers all the functionality you could ask for, with the ability to create bespoke promotions and templates easily. The customer service, however, is what makes Caterbook special - nothing is too difficult or too much trouble and they go the extra mile to ensure satisfaction. Cons Nothing major - we've not encountered an issue that hasn't been resolved. Review Source ED Emma D. Business Manager Hospital & Health Care Used the software for: 2+ years ### "We have used Caterbook for years - give it a try!" November 13, 2025 5.0 Caterbook has truly been helpful to our business and continues to provide us with a reliable , accurate, helpful hotel management system day in day out, all available from anywhere in the world. Pros Caterbook has helped our business to manage, keep track and spot trends to ensure we get the best use out of our rooms and advertising spend for a number of years. The emails that we can send to guests are professional and can be personalised and amended to suit. Whenever we have had had call to contact customer support they have been incredibly helpful and patient (especially for those of us who are not as tech savvy as others! ) The reports make comparing year on year differences simple. Overall Caterbook has been great for us as a business. Cons We wish there was a linked table management and PLU system as integration of all 3 would be a massive help to us. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[RCM Cloud](https://www.capterra.com/p/216417/RCM-Cloud/) Reason for choosing Caterbook Honestly, the conversations we had with \[sensitive content hidden\]. We aren't tech savvy and couldn't really see the difference between all of the options out there. But they put us at ease, were patient with our questions, and so helpful whenever we weren't sure of anything. There is something so invaluable to great customer service and support. Review Source lG lorna G. owner Hospitality Used the software for: 1-2 years ### "castlemead & caterbook" June 18, 2026 5.0 Excellent contact and feed back , cannot recommend highly enough . Just had an issue with Expedia and the support we have received has been second to none Pros Caterbook is a superb product designed and run by people whom understand the business as well as the technology . We used 3 other systems before and this is head and shoulders above the rest Cons nothing its is really straight forward, well set out and easy to train staff on Layout self-explanatory Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) not satisfied with previous product so we swopped Review Source AH Aaron H. Operations Director Hospitality Used the software for: Less than 6 months ### "Thank you for everything, simple, efficient with excellent customer service" June 26, 2026 5.0 Great, friendly, can't do enough to help. The staff love the system, the ease of use. Works great on our fixed iPad for checking people in and taking cards to leave on the room. Very happy. Pros The ease of use, specially when it comes to linking between our restaurant POS and the guest staying in rooms. The most important part is the support we have received, not only getting everything set up, but linking the booking sites, and the management side of that. Can not fault them, they even went out their way helping us get a payment gateway set up to take online payments which they did have to. Nothing is to much hassle, always available and friendly. Cons Have not really got any, it is simple, easy to use, straight forward. nothing to say. Very happy, miles apart from the main stream company we used when taking over the business. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Expensive, hard to use, bad customer support Review Source PT Peter T. Director Hospitality Used the software for: 2+ years ### "Oakwood Farm Chester" November 6, 2025 5.0 We have been with caterbook a number of years now, in that time other products have contacted us to demonstrate there system . BUT I have remained as I have found it to be far better and I value the ability to contact them quickly Pros Ease of use and always able to get direct telephone customer support / training which we find very useful Cons Nothing Really, if I had to be picky, I would say it is not the cheapest system out there.But for me this is outweighed by its ease of use and customer service Switched from [Angelfish Software](https://www.capterra.com/p/198942/Angelfish/) Had outgrown the other system and caterbook had more features Review Source JM Jenna M. Sales and Customer experiences Hospitality Used the software for: 1-2 years ### "Caterbook review" November 13, 2025 5.0 Excellent support team and highly recommend. Very knowledgeable and quick to resolve any issues or questions we may have. Pros The Caterbook support team are always on hand to answer any questions we have (and there are often lots!). Their service is exceptional and very personal, as they truly understand their customers and their businesses. They know their system inside and out, which is invaluable when you call for support—there’s always an answer or solution. We really appreciate how promptly they respond, always following up with an email or call. It’s reassuring to know we’re supported by a team who genuinely cares. Caterbook is an easy system to navigate and use and is always evolving to improve and update to make it even slicker and better for customers. Cons There is nothing to report in this section. We are excited to learn about the new pilot with REs diary. Review Source SM Steven M. Revenue Director Hospitality Used the software for: 6-12 months ### "Caterbook Review - Abbotsford Hotel Ayr" November 27, 2025 5.0 Overall, my experience with Caterbook has been very positive. It’s easy to use, cleanly laid out, and makes day-to-day booking management straightforward. The system feels reliable, quick to learn, and helps us stay organised without overcomplicating things Pros The Customer Support - Especially \[sensitive content hidden\] that we normally discuss our issues & queries with. The event / function management and breakdown or pricing and billing is a great tool for our reports. The Training and ease of use that our staff enjoy is a comfort to the management. It is encouraging to hear that there will be an integration with RESDIARY for restaurant reservations coming soon. Cons To be honest - i really dont have any issues with it just now - there may be some functionality that may be a little over whelming but - this all comes with a PMS system where we have many rates / deals etc. Review Source DL Donna L. Accommodation Assistant Hospitality Used the software for: 2+ years ### "Confidence Boost " June 2, 2025 5.0 The call with \[sensitive content hidden\] made my confidence from 20 to 100% after we finished the call and has always been there to help and support Pros I had a tutorial with \[sensitive content hidden\] who was absolutely fantastic how she explained the process and procedures Cons not understanding the templates and the rates, once explained this made this more easier to understand Review Source KR Karl R. General Manager Hospitality Used the software for: Less than 6 months ### "A great PMS" September 30, 2026 5.0 Overall I am very happy with everything. I really enjoy the ease of use. Definitely the best PMS I've used. Pros It is very easy to use, and very intuitive. Everything is common sense. It's easy to make new bookings, edit bookings, delete bookings. The payment processes are easy and straightforward. Cons One or two processes could be a little simpler, but once you've learned them they're easy enough. And that's it in my experience. Review Source LF Leanne F. General Manager Hospitality Used the software for: Less than 6 months ### "Excellent product and even better service!!" July 8, 2025 5.0 The experience has been amazing, even from the initial sales calls and setup calls, nothing has been too pushy and done at a pace that has been manageable for the team. Pros The simplicity of the software, I have used multiple PMS systems in the past and this is by far the easiest to navigate. Cons I can't say there's anything I least like at the moment as everything we have required or needed has either been set up by the team or something they are working on to upgrade the system. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Caterbook Ease of usage, we like the simplicity of Caterbook, price was also a big factor Switched from [Hop](https://www.capterra.com/p/173113/HOP/) HOP was far too complex and not user friendly Review Source TL Tracey L. Hotel Manager Hospitality Used the software for: 2+ years ### "Caterbook review " November 2, 2024 5.0 Very positive overall experience, great to deal with Pros I like the simplicity whilst still offering loads of features, and also having direct contact with the staff who happily welcome feedback and more often that not, act on it with the updates Cons When applying my pricing, the screen looks overwhelming, so would be great to be able to break up the screen like a calendar view Review Source KB Kerry B. Director Hospitality Used the software for: 2+ years ### "Love Caterbook " November 17, 2023 5.0 Our overall experience with Caterbook has been a great one. Haven’t had any real problems and any small issues I’ve had, are always resolved by calling the customer service phone number. Excellent service all round! Pros The customer service is excellent. Unlike other providers, you can call a UK number (Monday to Friday)and speak to the same operatives time and time again, who are extremely pleasant, efficient and helpful. Even at weekends if you have a problem, you can call and leave your number and they always call you back promptly. The initial setup was made so easy, and \[sensitive content hidden\] did everything she could to make it an easy transition from our last channel manager. Cons It’s not 100% useable on mobile phones so we’ve had to buy an iPad with data roaming which we take with us when out of the office. Reason for choosing Caterbook My brother uses Caterbook and highly recommended it. We choose it because of the customer service options and ease of use. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) If you didn’t know how do do something or there was an error you had an extremely long winded email process to go though and problems took days not minutes to resolve. Review Source JS Jamie S. Assistant Manager Machinery Used the software for: 2+ years ### "Caterbook - Great!" November 9, 2023 5.0 A massively beneficial set of tools a true benefit for any hotel :) Pros First of all let me compliment the support team at Caterbook, they have detailed guides within the system to make most things easy but are quick to respond to any issues you might have which escape you! Always prepared to help and always have such a lovely manner! Caterbook is a essential tool for our hotel and we use it constantly, it makes bookings easy to manage and process, keeps our workflow for our other business easy to manage by extension! Simple system with efficent tools and great support! Cons We would love to see an app! The team assure me it is in development but even better mobile support work be of benefit for us here, a quick mention of rate management too which we would like to see have more dynamic pricing tools but overall we find extremely little to complain about! Review Source AC Allie C. Proprietor Hospitality Used the software for: 2+ years ### "Excellent company with easy to use booking system " September 28, 2023 5.0 A very friendly and competent company with a product I would recommend to any hospitality/hotel company Pros There ability to teach and use the system they provide which can be adapted for different products and services and the excellent customer service Cons There is nothing negative to say regarding Caterbooks especially when the mobile service comes out. Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Caterbook With Caterbooks you deal with a human and not a robot, and there is no pushy sales techniques, just a very usable product Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) With Caterbooks you deal with a human and not a robot, and there is no pushy sales techniques, just a very usable product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.