--- title: "AkitaBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AkitaBox the right Facility Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191385/AkitaBox/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- AkitaBox 4.6 (85) [View alternatives](https://www.capterra.com/p/191385/AkitaBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of AkitaBox Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews SB Sylvester B Maintenance TechnicianHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “Learning what the application can do was exciting, I enjoyed the pictures of assets, and the maps of our buildings is very helpful when giving out information to our techs to give direct locations.“ June 3, 2025 RS Robert S Director of Building and GroundsFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “It could go as far as placing a date and time on it for managers to see, that way if something goes wrong they can look back and possibly see that the person doing the work might not have done it within the appropriate / allotted time frame to do that work,“ February 18, 2025 RS Robert S Director of Building and GroundsFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “I really liked the fact that they sent their team into my building to retrieve accurate data off all of my equipment and loaded it onto their platform.“ February 18, 2025 RS Robert S Director of Building and GroundsFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “This would provide the technician the insight that a possible bearing / motor failure is occurring due to higher amp draws.“ February 18, 2025 SB Sylvester B Maintenance TechnicianHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “I enjoy how we can look up assets by asset number or you can type in the location.“ June 3, 2025 WF Wendy F Facilities Operations CoordinatorHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “I wind up crating excel reports as the system itself is unable to really quantify their work.“ October 31, 2024 IP Ian P Plumbing ManagerHigher Education, 51 - 200 employeesUsed the software for: 1-2 years. “Akitabox efficiently allows you to systematize your maintenance with recurring preventative maintenance work orders and responsive reactive work orders.“ January 17, 2024 TH Timothy H Office AssociateLibraries, 51 - 200 employeesUsed the software for: More than 2 years. “Most services are web-based, so if you lose service, you lose some of the availability.“ October 31, 2024 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathleen M. Marketing Manager Retail Used the software for: 1-2 years ### "AkitaBox is amazing and easy to handle" March 8, 2023 5.0 I had an excellent experience with AkitaBox. With certainty I can say that it is easy to implement and manage. Therefore the learning curve in my case was very fast. In a couple of days I was already analyzing my installations with the work team. For my team it was also easy to learn. Pros There is something I love about AkitaBox, and that is that it allows me to know the energy consumption in a precise and comfortable way. and comfortable way, since together with my team we manage more than 30 installations all over the city. All over the city. So my job is something that needs a lot of logistics and AkitaBox is ideal for my needs. Cons I can say with all certainty, that I have not found a weak point in AkitaBox. So it is a very solid software, which in my personal opinion has nothing wrong with it.But if I were to look at very small details, I would like the mobile application to be faster. Alternatives considered [Infraspeak](https://www.capterra.com/p/163355/Infraspeak/)[Facilio](https://www.capterra.com/p/175300/Facilio/) Reason for choosing AkitaBox I chose AkitaBox because it is easy to use, and also because of its great performance. But the critical point for choosing this software is the possibility of using it on mobile devices. Since in our work team the management of the installations is largely done through mobile devices. Review Source Response from AkitaBox March 9, 2023 Thank you for your review, Kathleen! RM Rory M. Facilities Education Management Used the software for: 2+ years ### "Get us a good mobile app" November 19, 2024 4.0 Its not bad at all. Just wish the mobile was better. Pros Keeping track of the work orders/projects going on. Cons Using it on a mobile phone or any mobile device is awful. Switched from [Schoology](https://www.capterra.com/p/128481/Schoology/) This was a school board decision and the maintenance team was not a part of this discussion. Review Source Response from AkitaBox December 9, 2024 Thank you for your review, Rory! KF Kris F. Electrician Hospital & Health Care Used the software for: 6-12 months ### "A poor installation ruins a product that has lots of potential." January 19, 2024 2.0 I believe with the proper installation and communication between the installer and the user that AkitaBox would be a good asset to any large maintenance department like ours but can not be for sure because that did not happen here. Pros It is set up nicely and has potential. Easy to navigate. Cons The installation was bad the company came in here and identified hundreds of pieces of equipment and called the items whatever they wanted to and it has cost me personally lots of time. And many others say the same about their experience. Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Kris. We're sorry to hear that you are having challenges with finding the assets you need. While we recommend to our customers to follow typical ASTM naming conventions, sometimes adminstrators may have other preferences during data configuration. If you can reach out to your company's assigned Customer Success Manager (or start with our Support@akitabox.com team), we would be happy to talk through the challenges you have and see if there are any suggestions we can bring to your company's administration team. Yolanda L. Manager Retail Used the software for: 2+ years ### "Far superior to the competition" March 12, 2023 5.0 In general terms, more than the inconvenience with the mobile application, my experience is very positive. I have also received some really amazing feedback from my team about the performance of AkitaBox. Pros It is difficult to decide which feature I like the most of AkitaBox, because it is a very complete and amazing software that has many good things. If I have to decide for something, it would be the interactive maps of AkitaBox. This feature is the one I like the most. Cons One thing that needs to be improved is to perfect the mobile application to make it more intuitive and easier to use. In my team there have been some problems with this. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[EZO EAM](https://www.capterra.com/p/124047/EZOfficeInventory/) Reason for choosing AkitaBox After a period of 1 month reviewing options I came to the conclusion that AkitaBox has more advanced features than the competition. The level of detail in facility management is far behind its close rivals. So even though it costs a bit more money it is worth choosing it. With the experience of using it for more than 2 years I can safely recommend it Review Source Response from AkitaBox March 21, 2023 Thank you for your review, Yolanda! Maria D. Sales Specialist Telecommunications Used the software for: 6-12 months ### "AkitaBox is a great resource for the company" March 8, 2023 5.0 My overall experience with AkitaBox is great. As I mentioned before, when we implemented it in our work team, we achieved great improvements. It eased the burden on a large part of our team. This is why I will always recommend AkitaBox to any company that wants to automate their facility management efficiently. Pros What I like most about AkitaBox is that it allows me to automatically manage everything related to automate the workflows of facility management. Our old system was very slow and laborious to handle. With AkitaBox we improved our performance by 400%. We checked this by reviewing the current and old statistics. Cons Regarding my personal experience with the use of AkitaBox, I found only one thing I didn't like, and that was when I started using the mobile application. Sometimes the application stuck and did not start correctly, but this was solved and only happens in rare occasions. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[L2L Connected Workforce Platform](https://www.capterra.com/p/144367/Dispatch/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing AkitaBox There is an essential factor in the decision to acquire AkitaBox and it is the price-quality.After a study of the competition, we came to the conclusion that the advantages offered were justified for the total value of use. Therefore we did not find anything better than AkitaBox in that price range. Review Source Response from AkitaBox March 9, 2023 Thank you for your review, Maria! Hanna H. Human Resources Specialist Hospital & Health Care Used the software for: 6-12 months ### "Everything is easier with AkitaBox" March 4, 2023 5.0 My overall experience with AkitaBox was positive in its entirety, since it was implemented in my work group, we noticed instant improvements since before we used a manual method of installation management which was somewhat slow and ineffective. So when I implemented AkitaBox it was something noticeable. Pros Personally, I am a worker who does a lot of administrative work with my mobile phone. That's why what I love most about AkitaBox, is that it allows me to perform my management tasks and installation analysis comfortably anywhere I am from my mobile phone. Cons What I liked least was something specific. It happens that the application presented problems when starting in different devices, but that was only at the beginning of the implementation, and all those problems were solved through support. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing AkitaBox We decided to implement AkitaBox after an exhaustive study of the other alternatives, when I read the reports about the advantages over the competition I knew I had to stay with AkitaBox. Its incredible price, coupled with its performance makes it a very convenient software. Review Source Response from AkitaBox March 7, 2023 Thank you for your review, Hanna! JB John B. Facilities Supervisor Government Administration Used the software for: 2+ years ### "Effective facility management software" January 16, 2025 5.0 AkitaBox allows us to streamline operations and communicate easily to address needs in multiple facilities. Very useful tool with good vendor support Pros It's a comprehensive package that allows us to stay in one software program for proactive, reactive and Capital needs / issues Cons There is no internal "Back" button on the search engine. Every search starts over at the top of the sort order Review Source Response from AkitaBox January 21, 2025 Thank you for your review, John! We appreciate your feedback. Please be sure to contact your company's assigned AkitaBox customer success manager with any additional needs or suggestions. NG Nick G. Maintenance technician Facilities Services Used the software for: 1-2 years ### "School district maintenance " January 31, 2025 5.0 Pros The system is easy to use, including categorizing, searching, and documenting service tickets. Cons I haven’t found any notable issues so far. Review Source Response from AkitaBox February 3, 2025 Thank you for your review, Nick! MB Mary B. Bookkeeper Education Management Used the software for: 1-2 years ### "Best Customer Service" January 17, 2025 5.0 We are very pleased! The product is great and customer service is outstanding!! Pros Customer Service! \[sensitive content hidden\] is phenomenal!! Cons Can't search work orders by the work order number. Review Source Response from AkitaBox January 21, 2025 Thank you for your kind review, Mary, and thank you for the kudos for our team! BV Bill V. Carpenter Education Management Used the software for: 1-2 years ### "AkitaBox helps keep the workplace moving." December 11, 2024 4.0 AkitaBox has helped our maintenance department keep track of all assets, due dates, and costs. It has been very helpful. Pros It is a great resource to help track work orders that are in progress. Cons The mobile version isn't very user friendly. Review Source Response from AkitaBox December 16, 2024 Thank you for your review, Bill! pM phil M. Chief Operating Officer Government Administration Used the software for: 1-2 years ### "Chief Operating Officer" May 22, 2023 5.0 Excellent customer support and helpful when addressing issues. AkitaBox understands the need for realizing a quick ROI and they support that effort by coming on site and completing the initial asset data entry. They also assist with the development of floorplans for buildings, set up room numbers, naming conventions, etc. On-going training is easy to use and on-line in addition to special training sessions provided by customer support staff. We reviewed over a dozen CMMS providers and our team spent weeks evaluating products. We are very pleased with AkitaBox. Pros Intuitive, easy to understand, quick deployment fantastic graphic interface with building and assets. Cons Would like a feature that allows for improved work order prioritization. Reason for choosing AkitaBox Intuitive, easy to understand, quick deployment, visually associated with building assets and overall building complex rather than a series of folders and/or subdirectories that are not visually or graphically associated to the important building features. As noted in the Pros response earlier, excellent customer support and helpful when addressing issues. AkitaBox understands the need for realizing a quick ROI and they support that effort by coming on site and completing the initial asset data entry. They also assist with the development of floorplans for buildings, set up room numbers, naming conventions, etc. On-going training is easy to use and on-line in addition to special training sessions provided by customer support staff. We reviewed over a dozen CMMS providers and our team spent weeks evaluating products. We are very pleased with AkitaBox. Review Source Response from AkitaBox May 23, 2023 Thank you, Phil, for your review! As you continue to work with AkitaBox, please feel free to reach out any time to your CSM with continued suggestions and feedback. KN KIM N. Facilities Manager Primary/Secondary Education Used the software for: 6-12 months ### "AkitaBox in Review" January 22, 2024 5.0 Excellent support and questions are answered quickly and efficiently Pros Ease of setup, user-friendly interface, ability to assign new users, mobility Cons missing some components we wanted, like site assets (utility line locations) Reason for choosing AkitaBox Price, quality, ease of use, QR code access Review Source Response from AkitaBox January 23, 2024 Thank you for your review, Kim! NS Nicholas S. Facilities Specialist Government Administration Used the software for: 2+ years ### "A Good product" January 17, 2024 4.0 overall it is a positive experience and I would suggest it to someone looking into using it. Pros it is overall a very useful and easy app to use and keeps facilities running smoothly Cons the mobile app from phone. I would say I use the mobile app to close out a ticket or just to see what has come in. Most of my use is on a desktop Review Source Response from AkitaBox January 18, 2024 Thank you for your review, Nicholas, and thank you for your company's continued partnership. BM Beverly M. Maintenance & Operations Dispatcher Primary/Secondary Education Used the software for: 1-2 years ### "Over all very pleased" October 12, 2020 4.0 All the staff at AkitaBox has been very supportive. Any time I have a question, need clarification or just don't understand how to do something in the software they are quickly there to assist. They take the time to explain and I never feel rushed. Pros When entering a work order for a particular location the facility map helps to quickly identify where the issues is located. When a room is selected at a facility it identifies any open work orders which prevents duplicate requests. Cons Two things: 1) say for instance, the complaint is about the air-conditioning unit not cooling properly. The ability to easily switch the work order from the room pin to the asset is not very easy. The unit is not tied to room or is not always listed so it takes a little bit more effort to assign the work order to the unit instead of the room. 2) I have 30+ facilities to monitor for work requests, having to enter into each facility to check for new work orders and process them is time consuming. It would be much easier to be able to access and process all new work orders, no matter which facility, from the All Building page. Review Source Response from AkitaBox October 20, 2020 Beverly - Thank you for taking the time to share your experience with AkitaBox! We are glad it is helping your teams be more efficient in their daily work. We are always looking for ways to make AkitaBox easier to use, so we appreciate the feedback on your challenges. I have shared this with our product team so they can look at ways to simplify those processes. As always if you have more ideas or questions feel free to contact your customer success manager! MF Mike F. Director of Operations Facilities Services Used the software for: 1-2 years ### "A Valuable Measurement in Facility Operations" September 4, 2019 4.0 the experience has been great! The more I use the program and become more accustomed to its functions, I find myself reflecting back tot he software to assist me with my needs. I.E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc. Pros The Akitabox Software program streamlines my overall operation for service in being proactive with automated preventative work orders. It eliminates having to remember to do various tasks and is the key element in our overall operations to care for and maintain over 1.1 million square feet of buildings and hundred and fifty acres of grounds. The ease of implementing a service request from our staff and immediate feedback to the "requester" is a communication piece that holds value and that we are working towards achieving their needs. Perhaps the most valuable measurement is the data we receive on how many service requests we receive, work orders open and closed, what facility (school) is getting more of the attention, which maintenance tech is getting the bulk of the the work orders etc. Feedback and data is worth a lot to me. Lastly, I really appreciate the ongoing, one on one, continued education with my Akitabox service rep to bring me up to speed on new functions of the software and data input that they help me with. I also really value the recommendations that I request and actually see it being implemented. Thank you Akitabox Team! Cons Still cannot add two employees to an assigned task. QR Codes are currently not implemented Reason for choosing AkitaBox Data input and the overall customer service from the onset Review Source JP John P. Assistant manager facilities services Education Management Used the software for: 6-12 months ### "Facilities services review" January 17, 2024 4.0 Started with it a little over three months ago and was just thrown into it and after a month I am able to efficiently run a team through Akitabox for a campus of 70+ buildings and help keep things functioning. Pros It is easy to navigate. Keeping track of preventative maintenance is also a plus. Cons While typing in work orders the constant reloading of the screen for updates makes me have to put the cursor back to wherever I was working in the moment. Review Source Response from AkitaBox January 18, 2024 Thank you for your review and feedback, John, and thank you for your partnership. We look forward to continuing to make your job more efficient. KK Kyle K. Sr. Project Manager Architecture & Planning Used the software for: 1-2 years ### "Great product" October 31, 2024 5.0 very collaborative, totally supporting, always there to help us through our issues. Pros It's a very omprehensive product which has mead our process a much better product. Cons there still are some features not yet rolled out. Review Source Response from AkitaBox November 14, 2024 Thank you for your review, Kyle! Collaboration has been a strength of our software from the start, and its configurability today is born out of that. We appreciate your recognition of our dedicated team. Keep on sending your constructive feedback through your CSM and the features will keep coming! SN Sammy N. Assistant director of operations Consumer Services Used the software for: 6-12 months ### "An overview of AkitaBox as a facility management tool " September 13, 2023 5.0 Facility management is at the top of our priority and with AkitaBox we have all the power in our hands. The overall experience has been nothing but amazing Pros I like the visualization features of Akitabox that makes it easy and visualize all the operations. Monitoring and tracking our assets is seamless as well. Cons I sincerely haven't experienced any major troubles with AkitaBox i can comfortably say they are headed in the right direction. Review Source Response from AkitaBox September 14, 2023 Thank you for your review, Sammy! JA Juan A. Maintenance supervisor Facilities Services Used the software for: 1-2 years ### "Best company ticket management system hands down" February 3, 2022 5.0 Simple and powerful platform for all of our facility management needs Pros The ability to share instant information with the whole team at work Cons Email titles for tickets all look the same with same heather Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Recommended Review Source Response from AkitaBox August 22, 2022 Thanks for the review and recommendation, Juan! We appreciate your feedback on the email titles and would love to hear more. Please reach out to your CSM to chat! RR Rochelle R. Engineer Education Management Used the software for: 1-2 years ### "Akita is a dream to use" September 23, 2022 5.0 I am able to take care of two very old buildings without it ever becoming overwhelming. Pros This software is user friendly, easy to navigate, and it takes thousands of tasks that would otherwise be daunting, and allows them to be scheduled, assigned, and repeated as necessary in a manner that is easy to control, adjust, and understand. I can also track the time I have invested into a task, and I can record all parts of an asset, such as filters, belts, etc for easy inventory monitoring Cons There really isn't anything I don't like Review Source Response from AkitaBox September 29, 2022 Thanks for the review, Rochelle! Your kudos mean a lot to us and your feedback is always valuable. DF Dennis F. Building Engineer Primary/Secondary Education Used the software for: 2+ years ### "AkitaBox Review" February 11, 2022 5.0 AkitaBox made it very easy to go back and check history which helps in tracking repeat concerns. Pros The AkitaBox system is very easy to use compared to the last system we had. Cons Seemed to be a little difficult to navigate to the different sections when I first started using, however after a little practice it was easy to become very proficient at it. Review Source Response from AkitaBox February 14, 2022 Thank you for your feedback, Dennis! We're happy to hear you're having a good experience with AkitaBox. GL Garrett L. General maintenance Construction Used the software for: 1-2 years ### "Easy to use " January 18, 2024 5.0 Pros The ease of access to the site and work orders Cons Glitchy website that crashes at times could use more upkeep Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Garrett. Please be sure to contact your Customer Success Manager with additional feedback. DC David C. Construction Administrator Architecture & Planning Used the software for: 2+ years ### "Akitabox Intro" June 26, 2023 5.0 Pros We were introduced to Akitabox when our client wanted to have all projects tracked in it. The ease of working with team in getting things transferred over and organized for the client was flawless. The ability to look up information after project is closed has been seamless. Cons There was not really anything that was not liked. Review Source Response from AkitaBox June 27, 2023 Thank you for your review, David. We look forward to enabling more of your clients in AkitaBox! TE Todd E. Maint. Tech. Sr./Akitabox Hospital & Health Care Used the software for: 2+ years ### "AkitaBox" October 12, 2020 5.0 Their team has been outstanding! Response time on any issues, which have been few, is above and beyond. Pros It's ease of use, ability to cover many different areas of need. Cons There were some specific things we needed on the work order side that were not available for us to fully use the entire system. Review Source Response from AkitaBox October 20, 2020 Thank you for taking the time to leave a review Todd! We are glad to hear the ongoing support has exceeded your expectations. We look forward to our continued partnership! MK Matthew K. Facility Director Religious Institutions Used the software for: 6-12 months ### "In Love...don't tell my wife:)" September 23, 2019 5.0 Pain free...there response time on any question i ask is always less than 12 hours. More often then not I receive a response within the hour I request it. The level of customer service provide is at or above that of the Ritz or American Express. Pros The ability to meld this software to match your organization's specific needs is unparalleled. Let's be real...there is always some nuance of your organization that more generalized software companies do not understand. This was the primary reason we chose Akita Box Cons The con I have is not about the software, it is about the time that my schedule allows me to invest more into the product. If provided more time there will be a deeper level of information on assets and rooms. Reason for choosing AkitaBox Flexibility Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.