# TimeTrakGO Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TimeTrakGO the right Time Clock solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/192696/TimeTrakGO/reviews

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TimeTrakGO

4.7 (195)

[View alternatives](https://www.capterra.com/p/192696/TimeTrakGO/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TimeTrakGO

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

Vladimir B

ITPrinting, 11 - 50 employeesUsed the software for: Less than 6 months.

“The intuitive design, straightforward setup, and seamless kiosk functionality on tablets make TimeTrakGO incredibly user-friendly and efficient for daily operations.“

January 3, 2026

JM

Jen M

School Administrative AssistantEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months.

“We don't have the ability to configure our specific pay periods (though we do have a workaround, it's not ideal).“

February 10, 2026

CH

Charlene H

OwnerAccounting, 11 - 50 employeesUsed the software for: 1-2 years.

“We use it for multiple Companies we track and they make it so simple to pull reports for each entity. “

February 11, 2026

HC

Hyein C

HR Assistant ManagerWarehousing, 11 - 50 employeesUsed the software for: Less than 6 months.

“This leads to inaccurate payroll records and requires manual corrections every time a simple double-tap occurs.“

February 13, 2026

IK

Isaak K

Partner and AccountantFarming, 2 - 10 employeesUsed the software for: Less than 6 months.

“So far it works well for my company since we do not have a large amount of employees and it's easy to review time and extract the hours for payroll.“

February 13, 2026

PH

Penny H

Office ManagerPharmaceuticals, 11 - 50 employeesUsed the software for: 1-2 years.

“I also could not get it to work well for me the first payroll had hour used from the prior year and it would not revert that time back for me.“

February 13, 2026

JH

Jazmine H

Chief Executive OfficerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“The simplicity of its graphical timecards makes it easy for our team to log hours accurately, and the mobile access with GPS tracking ensures that even our remote employees can clock in without hassle.“

August 26, 2024

BM

Bernie M

Production SupervisorMachinery, 11 - 50 employeesUsed the software for: 6-12 months.

“We have had some issues where the internet drops out and the employees are unable to clock in, we are able to come back and manually adjust their time, but it would be nice if the software could record the time and sink up with the system when reconnected.“

March 11, 2025

## Showing most helpful reviews

Showing 1-25 of 195 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vladimir B.  
IT  
Printing  
Used the software for: Less than 6 months

### "Simple, Intuitive, and Outstanding Support – A Great Time Tracking Solution!"

January 3, 2026

5.0

My overall experience with TimeTrakGO has been excellent. The technology performs reliably, and the service and sales teams have been extremely helpful throughout the process. It's a great company that delivers on simplicity and support.

Pros

The intuitive design, straightforward setup, and seamless kiosk functionality on tablets make TimeTrakGO incredibly user-friendly and efficient for daily operations.

Cons

One suggestion for improvement would be to integrate an employee timesheet certification or approval mechanism, allowing employees to digitally sign off on timesheets for added compliance and accuracy.

Review Source

LM

Lisa M.  
Executive Assistant to President  
Construction  
Used the software for: Less than 6 months

### "Better Than QuickBooks Time - and Half the Price!"

August 11, 2025

5.0

I started using TimeTrakGo after getting frustrated with the cost of QuickBooks Time. The switch was simple, and their support team was phenomenal in guiding me through setup. I loved it so much that I moved both of my companies over. The system is easy to use, my team adapted quickly, and I really like the biometric and geofence features for accurate clock-ins. Best part? I’m now paying less than half of what I used to and getting the same core features. It’s been a smooth, positive experience from start to finish.

Pros

What I like most about TimeTrakGo is how much value I’m getting for the price—it’s less than half of what I paid for QuickBooks Time, but it still gives me all the features I need. The support team is phenomenal—super quick to respond, friendly, and they actually solve the problem on the first try. It’s also really easy to use, so my employees had no trouble learning it. I love the biometric facial recognition for secure clock-ins and the geofence feature that makes sure mobile clock-ins happen only at approved locations. It’s just a solid, reliable system that works.

Cons

Honestly, there’s not much I dislike, but if I could change one thing, it would be to add email or mobile app alert notifications for certain situations, like missed punches or when someone is close to overtime. I’d also like to see a way to approve timecards directly in the system instead of just adding notes. It works fine as is, but those two features would make it even better and save a little extra time during payroll.

Alternatives considered

[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[Harvest](https://www.capterra.com/p/75598/Harvest/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[Clockify](https://www.capterra.com/p/169607/Clockify/)

Reason for choosing TimeTrakGO

The direct connection to QuickBooks Enterprise Desktop and the price sold me

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Cost of QuickBooks Time was increasing constantly and got to a point I didn't see value.

Review Source

AA

Andrew A.  
Chiropractor  
Hospital & Health Care  
Used the software for: 2+ years

### "Don't do it, not worth it."

March 5, 2025

2.0

Poor. I am pissed they never informed me the last 2 years that it was renewing.

Pros

App worked well when I used it for 1 year.

Cons

I used it one year, and was charged two more years on auto renewal without an email or info letting me know that they were doing so. Shitty integrity.

Review Source

Response from TimeTrak Systems

March 6, 2025

We appreciate your feedback and understand your frustration. Our records show that a renewal reminder was sent to your confirmed email address prior to each renewal. Additionally, cancellation options are always available within our application for your convenience. If you need further assistance, please reach out to our Customer Care team.

IK

Isaak K.  
Partner and Accountant  
Farming  
Used the software for: Less than 6 months

### "Overall a good software, could use some improvements though"

February 13, 2026

4.0

So far it works well for my company since we do not have a large amount of employees and it's easy to review time and extract the hours for payroll.

Pros

The ease of setting up users (employees) is good. Correcting time and viewing reports is relatively easy as well.

Cons

The integration for QuickBooks is not as useful as advertised. Importing a file into QuickBooks desktop has never been very easy or intuitive, and TimeTrakGo does not have a Web Connector integration so it really defeats the expectations when it is promised to have an "integration" for QBD.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Needed something less expensive but still functional enough to track employee hours and locations.

Review Source

Response from TimeTrak Systems

February 23, 2026

Hi Isaak, thank you for the honest review — we really do appreciate it. Your point about QuickBooks Desktop is fair and we want to be transparent: our current QBD integration works via CSV export rather than a Web Connector, which requires a manual import step on the QuickBooks side. We understand that falls short of what a seamless integration should feel like, and we hear you. This is actively on our radar as an area to improve. In the meantime, our support team can walk you through the import workflow and get you set up in a way that works smoothly at payroll time. Please reach out via chat or at help@timetrakgo.com — we'll make sure you're not left figuring it out on your own. We're glad the core time tracking is working well for your team and we hope to earn back that confidence on the integration side. — The TimeTrakGO Team

VR

Verified Reviewer  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Easy to use. "

August 14, 2025

4.0

I am overall very pleased with TimeTrak Go and how easy it is to use. Adjusting time and logging someone's PTO hours is very easy.

Pros

How easy it is to use. Keeping track of all the employees PTO hours is very helpful. All of our employees seem to have an easy time clocking in and out. I have had very little complaints since we have started using it.

Cons

I wish we could differentiate between PTO and vacation hours. Sometimes the geotracking is also off, which makes it difficult to clock in and out.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing TimeTrakGO

We were not ready to integrate our time tracking with our Quickbooks just yet and TimeTrakGo was recommended as an alternative.

Review Source

Response from TimeTrak Systems

August 18, 2025

Thank you so much for the fantastic review! We're thrilled to hear how easy TimeTrakGO has made managing your team's time. I have some great news about your request to differentiate between PTO and vacation hours. You absolutely can! It's a simple process of creating two custom pay codes in the system—one for "PTO" and one for "Vacation"—and then disabling the default "Vacation/PTO" code. If you need any assistance with this, please don't hesitate to reach out to our incredible customer care team. Regarding the geofencing, our team would be happy to help troubleshoot this with you. Please give us a call, we're happy to help!

CS

Christy S.  
Administrative Human Resource  
Printing  
Used the software for: 1-2 years

### "Review of TimeTrakGO"

February 19, 2026

5.0

Overall the experience has made my job easier in being able to handle employees time for payroll and allowing them a simple log in and log out system to capture their time.

Pros

Very user friendly for the employees to log in and out. All the administrator aspects are very easy to use for payroll.

Cons

The only con I feel like is the employee can't see their previous days total time on their terminal.

Switched from

[Esitmator](https://www.capterra.com/p/92564/Estimator/)

Too expensive an the interface wasn't user friendly.

Review Source

FS

Faith S.  
Accounts Receivable Payroll  
Security and Investigations  
Used the software for: Less than 6 months

### "Easy to use time clock!!!"

August 5, 2025

5.0

Before using TimeTrakGo, we were using a software that was causing too much grief and headaches. Nothing was seeming to work correctly. When we switched to TimeTrakGo, we were up and running within two days. If we had/have any questions we were able to chat, and all of our questions were answered almost immediately.

Pros

It is a simple/ easy to use time clock. The set up was extremely quick and easy. The app allows our technicians to clock in and out from the job site, rather than having to come back to the office.

Cons

We do not use rounding for all of our departments. There is not a way to only have rounding for some departments, but not others. We decided to use the rounding for all departments. Everything seems to be working well.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[isolved](https://www.capterra.com/p/164417/iSolved/)

Reason for choosing TimeTrakGO

TimeTrakGo is a lot easier to use and fit our needs as a company better.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

They are transitioning to a new product, and it was not an easy transition. Their customer service was extremely lacking.

Review Source

KF

Karen F.  
Business and Accounting Specialist  
Machinery  
Used the software for: Less than 6 months

### "Great Product, Great Customer Service"

August 8, 2025

5.0

Overall, I have been extremely satisfied. I highly recommend TimeTrakGO for keeping track of hourly employees clock times and PTO.

Pros

The time keeping is easy to use and understand. The set-up was simple. The employees like it. It has made it easier to address missed punches quickly. The support is fantastic! Anytime that I have had a question, no matter how complex it seemed to me, a real person was there to help me. Their answers are clear and easy to understand.

Cons

The only thing that I can think of is that I didn't know about it sooner. We had considered many products before we found TTG.

Alternatives considered

[Deputy](https://www.capterra.com/p/167811/Deputy/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[Clockify](https://www.capterra.com/p/169607/Clockify/)

Reason for choosing TimeTrakGO

It appeared to have the best customer support and ability to integrate with various accounting systems.

Switched from

[Pendulum](https://www.capterra.com/p/10021069/Pendulum/)

We were not confident that our current system would be compatible with Accounting System upgrade.

Review Source

VR

Verified Reviewer  
Owner  
Law Practice  
Used the software for: Less than 6 months

### "Good but needs improvement"

August 14, 2025

4.0

Fair enough, but there is a learning curve, so onboarding is necessary. Overall, though, it isn't a bad product

Pros

The cost, and once you are familar quth thr problem it is easy to use. The multiple ways to track time are useful.

Cons

You pay for each user, even for the administrator who doesnt track time,so that is a hidden cost that really makes no sense since they don't track time. The admin should be included in the monthly fee. The payroll integration is also problematic.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing TimeTrakGO

Cost was the main factor, and the paychex integration

Review Source

Response from TimeTrak Systems

August 18, 2025

Thank you for your feedback! We’re glad you find TimeTrakGO cost-effective and flexible. Regarding admin users, while they don’t track hours, they are often the heaviest users—managing employees, approving time cards, running reports, and processing payroll daily. Because they rely on the same secure infrastructure, reporting tools, and support as employees, they are included in licensing. We understand your concern and continue to review feedback to ensure fairness, especially for small teams. We also recognize payroll integration can be improved and are actively working on enhancements. Thanks again for choosing TimeTrakGO—we appreciate your input and remain committed to making the system better with each update.

CM

Corinn M.  
Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "Chat with Real People to help! "

February 10, 2026

5.0

Pros

Easy to set up. The chat feature is manned by real people who write back quickly with screenshots and specifics on how to do anything you might be stuck on.

Cons

PTO and Sick time set up was a bit confusing. I needed alot of help to get it set to a normal place, luckily the chat team made it easy to find what I needed to change to make it work.

Alternatives considered

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[ExakTime](https://www.capterra.com/p/149379/ExakTime/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)

Reason for choosing TimeTrakGO

Physical kiosk option, simplicity of use, price.

Review Source

TN

Tracy N.  
Controller  
Retail  
Used the software for: 6-12 months

### "Best Third Party Time Clock You'll Find"

March 11, 2025

5.0

My TimeTrakGO was easier to setup and use than other more well known time clocks. My emps love the app and how easy it is to use. And, they know exactly how many hours they will paid for on the next check. On the admin side, it's very easy to review and correct punches. Just don't forget to hit the save button after adjustments. The reports are all inclusive and calculate OT.

Pros

This timeclock was incredibly easy to setup. We used it the same day I set it up.

Cons

There are not many cons to this product. The one worth mention is the reports print several extra blank pages which is cumbersome and wasteful.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing TimeTrakGO

Honestly I do not recall which products I reviewed. I reviewed about 5-6 products before deciding on TimeTrakGO

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

When we brought payroll in house we needed a time clock and the QBD time clock was much(!!) more costly

Review Source

AW

Anglena W.  
Payroll Manager  
Construction  
Used the software for: 2+ years

### "Great job TimeTrakGo!"

August 15, 2024

5.0

My overall experience has been very favorable. Anytime I've had an issue, TimeTrakGo employees have always listened and resolved any issue that I've had in the past. For many months now, I've had no issues and truly enjoy the use of TimeTrakGo for my payroll purposes.

Pros

What I like most about TimeTrakGo is its ease of use. I can easily add new hires or archive terminated employees in the system. I can easily adjust times when necessary. I can monitor where my employees' clock in at using the GPS application. Also, reports are easily created for printing or downloading which is great for payroll purposes. I highly recommend TimeTrakGo to any employer.

Cons

I honestly have no dislikes about TimeTrakGo.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing TimeTrakGO

Paychex was less functional for our employees.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

The previous product was difficult with less amenities available such is GPS tracking, etc.

Review Source

SP

Sheila P.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Ease of use"

August 19, 2024

5.0

Very easy to use in the way we need. Provides us with all the information we need to complete a payroll.

Pros

The system is very user friendly. Reports provide needed information. Support is good

Cons

There is really nothing I like least that I have found to date

Alternatives considered

[Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)

Reason for choosing TimeTrakGO

In evaluating other systems I wanted one that was easy to use and cost was also considered.

Switched from

[Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)

We had 3 different locations with different systems in 2 of them. I want to consolidate to one system. Found this one to be the best and easy for employees to use

Review Source

HC

Hyein C.  
HR Assistant Manager  
Warehousing  
Used the software for: Less than 6 months

### "Great Interface & Fast Support"

February 13, 2026

5.0

Overall, TimeTrakGo is well-designed and has great potential. However, the system should be smart enough to ignore accidental double-taps or merge them so that the following work hours are calculated properly. If this calculation bug is fixed, it would be a much more reliable tool for daily use.

Pros

TimeTrakGo interface is very clean and professional. It allows me to check my shift status and work hours at a glance, which is very convenient. I also appreciate the direct customer service feature that allows users to report issues immediately.

Cons

If I accidentally "Clock In" twice—for example, when returning from a break—the system fails to calculate the subsequent work hours correctly. Although the data is saved, the time between that double-entry and the final "Clock Out" is not recognized as valid work hours. This leads to inaccurate payroll records and requires manual corrections every time a simple double-tap occurs.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing TimeTrakGO

This is because it is cheaper than ADP..

Review Source

Response from TimeTrak Systems

February 23, 2026

Hi Hyein, thank you for the kind words about our interface and support team — and for describing this scenario so clearly. After reviewing, it looks like this may be related to employees selecting "Clock In" or "Clock Out" instead of the "Back from Break" function when returning from a break. When the wrong action is used, the system records it as a new punch rather than a break return, which causes the hours to calculate differently than expected. We are always looking for ways to help users perform the correct action and strive to make this as clear as possible — so this kind of feedback is genuinely valuable to us. Our support team can walk you through the correct break flow and show you how to quickly correct any affected punches so this doesn't carry through to payroll. Please reach out via chat or at help@timetrakgo.com and we'll make sure your team is set up for success going forward. — The TimeTrakGO Team

KW

Kim W.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Great Upgrade From Previous Version"

February 19, 2026

4.0

Experience has been very positive. Upgrading from our previous version was a no-brainer. Very user friendly. Speed is great.

Pros

I like not having physical time clocks and our employees can clock in and out on their phones from job site. No more I lost or forgot my key fob.

Cons

Don't like that when their is an update to the phone app it doesn't tell you. The screen just goes white and employees panic. I wish the scheduling was more customizable by location and employee.

Review Source

Response from TimeTrak Systems

February 23, 2026

Hi Kim, thank you for the kind review and for upgrading to the new version — we're glad the transition has been positive! Regarding the white screen when the app updates, phone app updates are managed by Apple and Android directly through their app stores. Enabling automatic updates on employee devices is the best way to ensure the app stays current without any interruption to the clock-in experience. Our support team can walk your employees through how to set that up if it would help — just reach out via chat or at help@timetrakgo.com. On scheduling, we actually do support multiple schedules that can be customized by both location and employee! It sounds like this may not be fully configured for your setup yet. We'd love to show you what's possible — please reach out and we'll walk you through it. Thank you for being a TimeTrakGO user! Best, The TimeTrakGO Team

CH

Charlene H.  
Owner  
Accounting  
Used the software for: 1-2 years

### "Customer Service & Ease of Use for Platform"

February 11, 2026

5.0

My overall experience is excellent - If we can't find answers in the Help section, you reach out to them and they will help you through whatever questions you have. When it was initially set up they made it so easy.

Pros

This platform is very simple to use. Easy to add employees for the use of the timecards. We use it for multiple Companies we track and they make it so simple to pull reports for each entity. The employees seem to think it is so simple to clock in and out.

Cons

We really haven't found anything that we really don't like about the platform. They have streamlined and made i simple to use/setup.

Review Source

TS

Tiera S.  
COO  
Real Estate  
Used the software for: 1-2 years

### "Best Time Tracking System Yet"

February 10, 2026

5.0

It's been great. Was an easy solution for my employees to track time and to track PTO, etc. Very user friendly.

Pros

Easy to use and set up my employees. Priced well. Robust system. I like the geofencing option. My employees love it.

Cons

They interface seems a little dated, but the technology doesn't. But overall, I'm really happy with it.

Review Source

TH

Theresa H.  
Executive Director  
Civic & Social Organization  
Used the software for: 6-12 months

### "Small Company Review "

August 6, 2025

5.0

We are a small company. Before we implemented this service, I was in charge of keeping up with time sheets. leave request, etc. all done in paper. This has freed up a lot of my time, and made it way more simple to track employee time and request off.

Pros

The ease of real time use. Employees no longer have to turn in paper copies to be corrected, and corrected again.

Cons

I would like to see it be able to line up to Fiscal year time lines. We were able to adjust the time line to make it work, but would be much easier if it was an option to pick.

Review Source

PP

Prashanta P.  
HR Generalist  
Human Resources  
Used the software for: Less than 6 months

### "TimeTrakGO - Great Experience"

February 13, 2026

5.0

Overall, positive experience with TimeTrakGO. Extremely helpful and timely client support services. The program offered security features and ease of use.

Pros

Set up TimeTrakGO for a client for time and PTO tracking. Liked that the product was efficient and easy to navigate. Employees liked the convenience of the mobile App.

Cons

None that comes to mind as there were no concerns or major issues. The implementation was smooth as well.

Review Source

EB

Ethan B.  
GM  
Food & Beverages  
Used the software for: Less than 6 months

### "Solved lots of employee giving us wrong hours on the clock."

August 6, 2025

5.0

Was set up in 15 minutes, started adding employee right away was up and running within 30 minutes and solved lots of problems.

Pros

Very easy to navigate and set up. Also giving multiple options to employee how to enter their hours.

Cons

Looking forward to be able to set up employee with a paid break VS having to add an extra 30 minutes a day.

Review Source

SM

Scott M.  
IT Director  
Financial Services  
Used the software for: 6-12 months

### "TimeClock Simplicity"

February 19, 2026

5.0

Solid bang for the buck, simple and easy to use. Holiday pay and vacation time tracking are a great feature as well.

Pros

Simple web accessible tool. Works great for our needs in our environment people are not allowed to use smart phones so this was a perfect solution for us.

Cons

I would like an additional calendar that doesn't track hours just shows where people are or what event they are attending. Because their hours are already tracked by a punch in.

Review Source

SB

Sylvia B.  
Administrative  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great online time clock service "

March 11, 2025

5.0

Great online time clock service that handled our needs and our budget.

Pros

How simple and easy to use. Also good cost.

Cons

Looked like an older system. Could have been laid out in a nicer format.

Review Source

JH

Jazmine H.  
Chief Executive Officer  
Retail  
Used the software for: 1-2 years

### " Intuitive and Efficient, but with Room for Improvement"

August 26, 2024

4.0

Overall, TimeTrakGO offers excellent value, especially for small to mid-sized businesses looking for a user-friendly time tracking solution. With a few tweaks, it could easily be a five-star product.

Pros

TimeTrakGO has been a game-changer for our time tracking needs. The simplicity of its graphical timecards makes it easy for our team to log hours accurately, and the mobile access with GPS tracking ensures that even our remote employees can clock in without hassle. The PTO tracking feature has also streamlined our process for managing vacation and sick leave, which used to be a headache with spreadsheets.

Cons

The biggest downside is the lack of integration with our payroll system, which forces us to manually enter hours. This adds unnecessary time to our payroll process and increases the risk of errors. Another frustration is the app’s heavy reliance on internet connectivity. If the signal is weak or goes down, tracking hours becomes impossible, causing disruptions to our workflow.

Review Source

Response from TimeTrak Systems

September 3, 2024

Thank you for taking the time to share your feedback! We appreciate your honesty and value your input as we strive to continuously improve TimeTrakGO. We understand your concern regarding the lack of integration with your payroll system. We're pleased to inform you that we offer several featured payroll integrations to streamline your time tracking process. Additionally, TimeTrakGO allows you to create custom exports, providing flexibility to meet your specific payroll needs. If you haven't already, please reach out to our customer care team. We're happy to assist you in finding a payroll integration that best suits your requirements. We're also excited to share that we're actively working on a new offline feature for our Kiosk apps. This feature will address your concern about internet connectivity, allowing for uninterrupted time tracking even in areas with weak or no signal. Thank you again for your review.

KI

Kindra I.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great tool to track time"

August 26, 2024

5.0

I think this is great for the price and the service received.

Pros

Ease of use. Staff and customer service is prompt to respond to issues.

Cons

The only way to save your changes is to leave the page and you are prompted to save. They should have an option to save so you don't have to leave the page.

Review Source

Response from TimeTrak Systems

September 2, 2024

Thank you for your review! We're delighted to hear that you find our tool easy to use and that our staff and customer service have been responsive to your needs. We appreciate your feedback about the save functionality. In the Time and Hours section, we do offer save and undo buttons, allowing you to save your work without needing to leave the page. The prompt to save when leaving a page is designed as an extra precaution to ensure your changes are never lost. If you need any assistance with these features, our Customer Care team is here to help. We're always striving to improve, and your input plays a crucial role in that process. Thank you for choosing our service—we're glad to be of value to you!

RP

Ryan P.  
President  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Disconnects at least 1x a week"

September 3, 2024

3.0

The main issue is the tablet disconnects due to "updates" and then it becomes useless for my employees at our client site in the mornings or at night.

Pros

Ease to login normally. The main issue is the tablet disconnects due to "updates" and then it becomes useless for my employees at our client site in the mornings or at night.

Cons

The main issue is the tablet disconnects due to "updates" and then it becomes useless for my employees at our client site in the mornings or at night.

Review Source

Response from TimeTrak Systems

September 4, 2024

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the kiosk app disconnections, and we understand how disruptive this can be to your team’s productivity. In some rare cases, when automatic updates are not enabled, the kiosk app may become outdated and require an update to remain compatible. Weekly disconnections are highly unusual, and this issue may sometimes be linked to intermittent internet connectivity. Please know that we are fully committed to ensuring your kiosk app remains operational. If the problem persists, our support team is ready to assist you promptly and help resolve any issues. Thank you again for bringing this to our attention. We appreciate your patience as we work on the necessary improvements.

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