# DocuSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DocuSend the right Mailroom Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196383/DocuSend/reviews --- DocuSend 4.6 (30) [View alternatives](https://www.capterra.com/p/196383/DocuSend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DocuSend Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews VB Val B PartenerMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “Very reasonable costs and very convenient, allowing for using USPS mail from anywhere at any time. “ May 26, 2020 AM Aaron M Vice President - AccountingReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “The oversize mailing fee surprised us and makes the value proposition a little more difficult for anything over seven pages.“ May 18, 2020 SR Santiago R Director of InnovationIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was really easy to setup and send documents to our clients, price is fair and had no trouble with the deliveries. “ May 26, 2020 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jeremy S. President Telecommunications Used the software for: 2+ years ### "Automate your mailings! Do it today! You can thank me later!" October 12, 2023 5.0 This service has worked incredibly well for us. Pros We save 16 hours of labor per month. Cons There is nothing at this time that we do not like. Review Source Response from Mail Technologies October 13, 2023 Jeremy, We are so glad DocuSend is serving you so well, saving you both time and money! Thanks for being a valued customer. Alice AG Andrew G. CFO Utilities Used the software for: 2+ years ### "DocuSend Saves us Time and Money!" October 6, 2023 5.0 Outstanding! Our invoices didn't quite match the return envelope within the window parameters and \[sensitive content hidden\] and her team quickly and easily (at least in my mind) came up with a solution and we've been using it now for 6+ years. We also recently switched billing software and that created a similar issue and a quick email to \[sensitive content hidden\] go that resolved no problem. Finally, we created a mass-mailing postcard campaign and didn't think twice who we were going to use - we scheduled a conference call with \[sensitive content hidden\] and she got us everything we needed to process the campaign. Pros Ease of use, upload feature for .pdfs, the review feature to delete or edit pages and addresses, all of it! Cons There is nothing about DocuSend that I don't like. Review Source Response from Mail Technologies October 9, 2023 Thanks Andrew! We so enjoy working with you and your team. So glad DocuSend has been a good solution for printing and mailing your invoices. CG Charles G. Owner Information Technology and Services Used the software for: 2+ years ### "Like the product, wish it was more seamless with Quickbooks Online as an app" May 27, 2020 3.0 Pros This solution saved me man-hours each month. It takes me less than 5 minutes to send out my monthly invoices. Cons When Docusend was updated and added back to Quickbooks Online Apps I was excited because of the ability to integrate into the templates used by Docusend. However I was unable to use this feature because I'm not able to filter invoices down to the current month's invoices set to print later. For now the online solution works but I hope the QBO app continues to be improved. Review Source Response from Mail Technologies May 27, 2020 Thanks for your review! I have good news for you! You can certainly filter invoices down to the current month. We added that feature to the QuickBooks Online DocuSend app earlier this year. I'll send you the info via email! MW Matthew W. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Professional Mail Service at the Right Price" October 12, 2023 5.0 Excellent service and ease of use. At a great price. Pros The professional services provided by Docusend Cons There is nothing that I don't like about DocuSend Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Stopped servicing quickbooks Review Source Response from Mail Technologies October 13, 2023 Matthew, We are so glad DocuSend is working well for you in sending out your QuickBooks invoices. Alice VB Val B. Partener Marketing and Advertising Used the software for: 6-12 months ### "Convinient and Easy" May 26, 2020 5.0 Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs. Pros The system is easy to set-up and use; it does not require extensive learning or modifications to be useful right away. Very reasonable costs and very convenient, allowing for using USPS mail from anywhere at any time. no long term commitment or prepayment or obligations! Very flexible. Has a number of advanced features that we have not explored yet. It works very well for our basic mailing needs! Cons Some of the information the system asks for is redundant from session to session. It would be nice if it was "recorded" and associated with our user login, so we don't have to reenter it. It's not too inconvenient, but it still would be good to have it associated with our account. Reason for choosing DocuSend Easy of use and simple to set-up; no long term commitments; cost to benefits ratio; Review Source Response from Mail Technologies May 27, 2020 Thanks for taking the time to review DocuSend. I'm glad you find it flexible and easy to use. I'll reach out to you separately as we'd love to work with you to address the reduncancy info that you are experiencing. As long as you are using the exact same template on your next upload, you shouldn't have to enter redundant info. IK Igor K. Office manager Computer Hardware Used the software for: 1-2 years ### "Excellent software, decent price - Would highly recommend" April 14, 2021 5.0 Pros It's always up and running, easy to set up relevant forms, and never gives me any issues nor bugs. I use it to get compliance documents signed and filed. Works without private cloud and many users. Cons Price could be better, bit I am still satisfied with the package. Alternatives considered [DocuSend](https://www.capterra.com/p/196383/DocuSend/) Review Source Response from Mail Technologies July 19, 2021 Thank you for your review. I'm glad you found DocuSend easy to use to print and mail your documents through our cloud-based mailroom. GM Gus M. Controller Apparel & Fashion Used the software for: 2+ years ### "Good option for sending bulk mailers" May 15, 2020 4.0 No problems have occurred, pretty happy. Pros It makes sending QB invoices very easy. Cons As far as I know, there is not an integration with QB desktop. If there was one, that would be great. Review Source Response from Mail Technologies May 19, 2020 We are so glad that you find DocuSend easy to use! We don't have an integration with QuickBooks Desktop, but we've made DocuSend so simple to use by simply uploading your PDF file to our website. If you ever switch to QuickBooks Online, we do have an app available! Thanks for being our customer! RK Rory K. Owner Construction Used the software for: 2+ years ### "Best mailing service for a small business." June 2, 2020 5.0 It's been great. Customer service and follow-up have really secured our loyalty. Pros We've been using DocuSend many years to send out our monthly invoicing and statements. From the first day we used it, we knew we were saving money. We also email customer invoices, but we have found that those customers who prefer not to use an online payment method like receiving the hard copy invoice sent through DocuSend along with the included return payment envelope. Cons Better Quickbooks integration could be useful. Reason for choosing DocuSend Pricing, platform Review Source Response from Mail Technologies June 9, 2020 Thanks for your great review! And thanks for being a loyal customer for the past 4+ years. Saving small businesses money was one of the reasons we created DocuSend. I'll send you a separate email about QB integration. We just released a new version for our QBO app that may be helpful for you. AT Anne T. Director Environmental Services Used the software for: Less than 6 months ### "great & efficient & reasonably priced service!" October 19, 2023 5.0 superb process & superb results Pros convenient & fast service with professionally produced end-product Cons no cons & so very pleased with all DocuSend offerings & service Review Source Response from Mail Technologies October 20, 2023 Anne, Thanks for your kind words. We are so glad we have been able to help you with automating your print to mail process. Thanks for being a valued DocuSend customer. LP Laura P. Owner Accounting Used the software for: 1-2 years ### "Essential Business Tool" May 15, 2020 5.0 I've saved hours every month by shifting away from print, mail, seal, stamp, send... I've saved money on paper, ink, envelopes. Communication via web chat has always been prompt, helpful and consistent. They are continuing to improve the service, interface, and ease of use. Pros I went with docusend in order to automate a time and resource consuming process and to help make the transition to remote bookkeeping. Using docusend allows me to offer another service to my clients to save them valuable time and resources. Cons I would like to have more control of my upload and review process, specifically upload multiple pdfs and rearrange the order during the review process. Review Source Response from Mail Technologies May 19, 2020 Thanks for your review! DocuSend was specifically created to automate a time and resource consuming process! I'm glad you have saved many hours of your time and money each month! We love hearing that from our customers. I'll reach out via email to discuss uploading multiple PDF's. LR LESLEY R. owner Consumer Services Used the software for: 2+ years ### "good product" May 26, 2020 5.0 Pros It is convenient to use on the go and pre covid 19 i was in my car almost 200 miles per day. Cons Faxing or HIPPA compliance would be great Review Source Response from Mail Technologies May 27, 2020 Thank you for your DocuSend review. We are glad it's convenient to use! We don't have a fax option, but we are HIPAA compliant. Just read the HIPAA terms and conditions on the upload page and click the HIPAA box. RM Ron M. President Computer Software Used the software for: 2+ years ### "Most excellent product " May 15, 2020 5.0 Pros Support and ease of use. It integrated into our property management software, MyCommunity, available from \[SENSITIVE CONTENT HIDDEN\] Cons We haven't come across any consolation as of yet. Review Source Response from Mail Technologies May 19, 2020 Thanks for your excellent review of DocuSend. We pride ourselves on our customer support and ease of use and enjoy working with you! RW Robert W. HOA president Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to use " May 16, 2020 5.0 Pros Easy to use saves time and money. I can download attachments and pics to send and it's so easy Cons There are not really any cons but if I had to choose 1 I would say it's sometimes difficult to edit Review Source Response from Mail Technologies May 19, 2020 Thanks for the 5 star review! So glad to have you as a customer for the last 2 1/2 years and that we are saving you both time and money! As always, we are open to suggestions on how we can improve, so let us know what we can improve for you with your editing needs. PW Paul W. Associate Entertainment Used the software for: 2+ years ### "Awesome Easy" August 15, 2021 5.0 Pros DocuSend could be called the new standard in online business agreements. I have never had any issues. Seamless ease. Cons There is nothing that comes to mind that I could say negatively about the product. Review Source RB Ryan B. President/Owner Consumer Services Used the software for: 2+ years ### "Time saving" June 1, 2020 5.0 Pros I love this product. It’s extremely easy to use. I do a large number of billing once a month and I do it in just a few minutes where I used to spent almost two hours. I also don’t have to worry about running out or stocking, envelopes with letter head from printers, paper, printer ink, stamp machine ink. And got rid of Pitney Bowes stamp machine. Fast, simple, time saving and great value. Cons So far after two years I have no complaints or feel like I’m missing anything. Review Source Response from Mail Technologies June 4, 2020 Thank you for loving DocuSend! We are so glad you find us easy to use and that we're saving you time and money! Thanks for being a valued customer! MW Myles W. CTO Computer & Network Security Used the software for: 6-12 months ### "Simplied our mailing" May 15, 2020 5.0 Terrific. The one thing I really like, that we will be taking advantage of, is the API. We write software and will start to use this for automated mailings of documents rather than human intervention. Pros It is extremely simple and quick to use. We travel a lot and I originally set this up so we could do mailings while we were traveling in other countries, and that worked. But as we started to see how fast and simple this was, we eventually started to move all of our postal mailings of invoices, etc. to this rather than print & take to post office. Cons I really can't say I've found anything I don't like. It is very simple and quick. That's the most important thing to me. Reason for choosing DocuSend The API is really important to us. The fact we can future proof our mailings with this means we can grow with it. Review Source Response from Mail Technologies May 19, 2020 Thanks for your kind words. We look forward to working with you on integrating our API. DocuSend is easy to use, but with the API, it's even easier! TF Tara F. Counselor Financial Services Used the software for: 6-12 months ### "Docusend is convenient and easy to use!" July 30, 2021 5.0 The overall experience is very positive for basic, everyday mailing needs. Pros Docusend has simplified our mailing needs. It allows us to send out our invoices or any mailing options with a professional appeal. The price is well worth the time and manpower it has saved us. This has covered our mailing responsibilities with ease of use. Set-up took no time! Cons We have found no negative issues with this software. Review Source AM Aaron M. Vice President - Accounting Real Estate Used the software for: Less than 6 months ### "Easy to Implement" May 18, 2020 4.0 DocuSend has been a huge help for us while our office has been closed due to COVID-19. We may continue to use it after we're back in the office so that we can spend our time on tasks other than stuffing and mailing letters. Pros DocuSend was very easy to implement and start using. We didn't have to do any sort of integration, and there isn't a minimum order, which was perfect for us. They even did a customization for us so that the system would recognize our documents and handle them the way we wanted them handled. The customer service has been fantastic. Cons The oversize mailing fee surprised us and makes the value proposition a little more difficult for anything over seven pages. Review Source Response from Mail Technologies May 19, 2020 Thanks for your review! We're so glad that you find us easy to use and that we've been able to help you to send invoices remotely during the COVID-19 pandemic. I am researching how we can work with you to reduce your oversize mailing costs and I'll be in touch. PC Pete C. Founder & Principal Consumer Services Used the software for: 2+ years ### "Time Saver" May 20, 2020 5.0 DocuSend has been sending my invoices since QuickBooks Billing Solutions changed their business model several years ago. Pros Fast, easy & efficient to send invoices to clients. Cons I haven't found any significant cons as of yet. My only suggestion for improvement would be a longer piece of paper for remittance envelopes when using the optional service so the user is left with an entire sheet of paper for their records after tearing off the remittance stub. Review Source Response from Mail Technologies May 22, 2020 Thank you for your review. I'm glad DocuSend is an efficient way to mail your invoices. Thanks for being a valued customer! JM John M. Sales Construction Used the software for: I used a free trial ### "Did my stuff send " October 19, 2023 1.0 Pros I like that I don’t take time send out documents. Cons I’m not sure if my documents were sent to the location Review Source Response from Mail Technologies October 20, 2023 Hi John, Did you check your DocuSend portal? In there you can see the Mail Trail information which shows you where your document is in the mail stream. We mail through the USPS and their delivery stats are exceptional. If you need help, our customer support team would be happy to walk you through a quick demo so you can see how DocuSend works. DS Dave S. Director Entertainment Used the software for: 2+ years ### "Save time and money " May 15, 2020 5.0 Sending letters within the USA from overseas has become significantly easier with DocuSend. We save on time and money with postage and they have yet to put a foot wrong. Pros Easy to use and upload. Never been a mistake in over 2 years. Affordable. Cons Graphics/layout could aesthetically be improved. Review Source Response from Mail Technologies May 19, 2020 Thanks for your feedback! I'm so glad that DocuSend has been easy to use and that we are reliable! We appreciate your comments and please know that we value our customer's feedback and are always looking for ways to improve the look and functionality of our website! LS Lisa S. President Telecommunications Used the software for: 1-2 years ### "Delegate mailing - this is the place!" May 15, 2020 5.0 Care about their clients - helpful when trying to get set up or delegating the upload job to another person. Works well for our US Mail clients. Pros Love the ability to do it all over the internet - they handle all the mailing for less than I can pay someone else to do it. I'm excited about the new app which looks even easier- but haven't got to that yet. Cons Just need the app to integrate a little better with my Quickbooks online - they are working on it! Review Source Response from Mail Technologies May 19, 2020 Thanks for your review and we're so glad you are benefiting from DocuSend. We'll let you know when the QuickBooks Online App has been updated to accommodate your request. Thanks for being a valued customer! We enjoy working with you! AM Ashley M. Owner Consumer Services Used the software for: 2+ years ### "Great service! " June 1, 2020 5.0 Saves us time - we no longer need to print, stuff, and stamp envelopes to bill our clients. Pros Very easy to use, reliable, efficient, professional product and saves us a lot of time and manpower. Cons Nothing- the product works great, very user friendly. Review Source Response from Mail Technologies June 5, 2020 Thank you for being a valued customer for the last 5 years and taking the time to review DocuSend. You were one of our original customers! So glad to hear we save you a lot of time and manpower! DH Douglas H. attorney Law Practice Used the software for: 1-2 years ### "DocuSend" June 3, 2020 5.0 Pros We deal with a lot of mail, so this makes it much easier to get our documents out, particularly forms and letters that need to be signed. We can also choose to have a return envelope included, which makes it much easier on our clients to return the documents. It's always a struggle to get clients to return documents as fast as possible, so anything that can streamline that process is worth it. Cons There wasn't anything that I liked least Review Source Response from Mail Technologies June 9, 2020 Thanks for your review! We're glad that DocuSend works so well for you and makes it much easier to get your documents in the mail! IM Isaac M. Owner Information Technology and Services Used the software for: 1-2 years ### "Wrong addresses " May 15, 2020 1.0 I was very disappointed but duplicate invoices were sent to the wrong addresses. Pros The ease of use the software and how painless it is to use Cons You can’t bundle invoices with the same addresses Review Source Response from Mail Technologies May 19, 2020 Thanks for letting you know that you had an issue with addresses. I'll reach out to you via email to see how we can correct your issue. It appears that who ever uploaded the file combined pages together. DocuSend very easily recognizes duplicate addresses and combines them correctly into the right envelopes with our merge feature. I'm so sorry you had an issue and we will work with you to make sure it doesn't happen again. Similar Products Featured