# ServoDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServoDesk the right Help Desk solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196664/Simplisys-Service-Desk/reviews --- ServoDesk 4.9 (18) [View alternatives](https://www.capterra.com/p/196664/ServoDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServoDesk Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lauren C. Sales & Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Simple and easy to use" November 15, 2021 5.0 Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business. Pros The software is easy to use for all employees and does not require weeks of complex training. Cons We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing ServoDesk Ease of use, with increased functionality should we need it as we grow. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Whole company CRM move. Review Source JS Jacqui S. ICT service Desk Team Leader Education Management Used the software for: 1-2 years ### "Ayrshire college" September 18, 2024 5.0 my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent Pros Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal Cons Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users Review Source VF Valon F. Application Support Executive Marketing and Advertising Used the software for: 2+ years ### "Simplisys Ticketing System Review" November 13, 2019 4.0 Pros It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process. Cons Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience. Review Source KJ Keerthi J. Technology Manager Computer Software Used the software for: 6-12 months ### "Service management at its best" September 17, 2024 5.0 Great from start to finish, from initial configuration help to ongoing support. Pros Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze. Cons I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports Review Source RK Robert K. Senior Infrastructure Engineer Religious Institutions Used the software for: 1-2 years ### "Simplisys Service Desk" November 1, 2019 5.0 This gave us the ability to communicate out to the great church which we did not have with our older system. Pros Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's. Cons It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's. Reason for choosing ServoDesk UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor. Review Source RD Russell D. Senior Systems Administrator Information Technology and Services Used the software for: Less than 6 months ### "Simplisys for IT support MSP" October 29, 2021 5.0 We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to. Pros The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require. Cons Nothing so far as all problems we've had have been addressed quickly Reason for choosing ServoDesk Price and functionality Review Source LJ Lauren J. PMO Manager Information Technology and Services Used the software for: 2+ years ### "Outstanding" October 31, 2019 5.0 The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email Pros Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create. Cons There isnt anything i can think that i like least Reason for choosing ServoDesk They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it Review Source AR Alan R. IT Manager Automotive Used the software for: 6-12 months ### "Excellent customer service and support." August 25, 2021 5.0 Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent. Pros We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets. Cons Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff. Review Source TJ Tony J. Director Telecommunications Used the software for: 2+ years ### "Great Product met our needs" November 4, 2019 5.0 Great functionality and ease of use. The support guys were extremity helpful when needed. Pros It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation. Cons If I had to be picky, then too many standard reports out of the box. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) Better functionality. Review Source SB Simon B. IT Manager Consumer Services Used the software for: 2+ years ### "Great Product with Integration" November 13, 2019 5.0 Pros The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed. Cons Not much other than the ability to customise the theme to match the corporate colours would be nice Review Source CL Chris L. Service Desk Team Lead Non-Profit Organization Management Used the software for: 2+ years ### "Service Desk" November 13, 2019 5.0 Pros Simplisys has great functionality and is really easy to use. The support guys are extremely helpful when needed and always go the extra mile to assist me with any issues or upgrades Cons Reporting is the thing that I like the least, it holds all the data I need but is sometimes a little clunky to extract. \[SENSITIVE CONTENT HIDDEN\] has always assisted me with any requirements and even wrote reports that I needed Ad-Hoc Review Source HC Heather C. Service Delivery Manager Non-Profit Organization Management Used the software for: 2+ years ### "Ticketing System used by Retail and Healthcare" October 31, 2019 5.0 Generally very intuitive Customisation available Pros Complete ITIL suite with Incident, Problem and Change ensuring we can track any issue all the way through. Robust platform that is reliable. Cons Changes done for one company potentially affects all using the platform. Review Source GA Geraint A. Service Desk Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great product and service" October 31, 2019 5.0 Always at the end of the phone to resolve and issues or quires, Always there for support and configuration Pros The ease of use and the functionality of the whole package :) Cons There are no real issues with the package everything works as it should Reason for choosing ServoDesk Ease of use, Customisation and support were the key elements simplisys. Review Source JL Jim L. Operations Director Computer Networking Used the software for: 1-2 years ### "Great Product at a realistic price" November 13, 2019 5.0 Pros Works really well for what we need without overly complicating things. Is very customisable with us able to turn off sections which we are not yet ready to use. Implementation was straightforward with assistance all the way from Simplisys Cons Nothing to report, works as we want to use it Review Source CB Ceri B. Consultant Research Used the software for: 6-12 months ### "We spent a long time reviewing the market looking for a product to meet our needs...." November 13, 2019 5.0 It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic. Pros We found it! SimpliSys meets all our needs and some we didn't even know we needed! It's cost effective and has a fantastic support centre in the UK. Due to its functionality and easy customisable feature we would highly recommend it. Cons We haven't found anything we don't like, its very easy to navigate. Review Source CF Charlie F. IT Manager Food Production Used the software for: 6-12 months ### "Great system for businesses looking for simplicity and good support" October 31, 2019 5.0 Very simple and quick to deploy. This was our first helpdesk systems so it's ease of use really helped us get started quickly. Pros Easy to implement backed up by a great support and account management team. Cons The reporting and dashboards could be a little slicker, but I know they're working on it and improvements are coming soon. Review Source BB Berni B. Head of Service (IT) Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use and great expertise and experience shown from company when helping us set it up" November 13, 2019 5.0 Pros The help the team gave setting it up was invaluable as we didn't have the time to implement this in-house alone. The previous system we used had very poor reporting so having the huge number of out of box reports was fantastic and a time saver. Nothing was too much trouble for the team when they received one of my many calls for assistance. Cons Moving around between areas could be cleaner maybe with home buttons rather than lists The dashboards could be a little clearer but overall I don't really have any issue. Review Source SH Sadie H. Administration Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Nice Simple to use Software" September 16, 2020 5.0 The service desk has been extremely helpful with any issues i've had. Pros Ease of use. Some really handy features . Cons Deployment had some challenges but the service desk soon had these sorted. Review Source Similar Products Featured