# Patrol Points Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Patrol Points the right Physical Security solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197631/Patrol-Points/reviews

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Patrol Points

4.8 (10)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Patrol Points

Ease of use

4.9

Customer Service

4.8

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Board member  
Real Estate  
Used the software for: 6-12 months

### "Very simple and easy to use software for board members "

April 3, 2021

5.0

Very good experience, great support

Pros

We could sending out announcements via text and email to residential . And our security uses it too log packages and do patrolling

Cons

Can’t think of anything , maybe of its was free.. but the amount of money saved using this Software makes up for it

Review Source

ML

Michel L.  
Director of Client Services  
Security and Investigations  
Used the software for: 2+ years

### "An Excellent Tool to Augment Security at your Property"

June 12, 2021

5.0

Initially we had a few issues with the reporting and getting the data to sync with Condo Control Central, however the CCC dev team was heavily involved in helpful and even came on site to ensure that any bugs with the software was quickly dealt with and corrected. The support team is amazing and they will assist in ensuring that any issues are quickly resolved

Pros

It allowed us to move away from a physical wand, download station and installed software to a NFC based, android or iPhone cellphone system that can work from anywhere and provide instantaneous emailed reports once a patrol was completed. It eliminated the need to manually download reports and has allowed greater accountability for the board of directors to review patrols conducted by our security team.

Cons

The reports via the reporting section are not the same as the individual reports through the security & concierge section, however this is being worked on.

Review Source

DM

David M.  
Site Supervisor  
Security and Investigations  
Used the software for: 2+ years

### "System Ease"

June 28, 2021

4.0

Pros

All features especially the parcel management

Cons

Cant think of any bad features. System covers all aspects of requirements.

Review Source

SK

SHAHRIAR K.  
SITE SUPERVISOR  
Security and Investigations  
Used the software for: 2+ years

### "PATROL POINTS "

June 4, 2021

5.0

Pros

No need to carry a key as it ensures a specific set of key/s can be available at a location controlled by another department.

Cons

NO MAJOR ISSUES DID FACE TO MENTION AT THIS TIME.

Review Source

DH

Dave H.  
Head of Security  
Security and Investigations  
Used the software for: 2+ years

### "Review for Concierge Plus"

April 29, 2021

5.0

I first used Concierge Plus 5 years ago and was impressed at it's functionality

Pros

This site is so intuitive and easy to use I know my job is going to be easier when I arrive at a site and it is using Concierge Plus

Cons

I honestly can not think anything that disappointments me about this site.

Review Source

AK

Anurag K.  
Concierge  
Security and Investigations  
Used the software for: 1-2 years

### "Best Software, easy to use."

June 26, 2021

5.0

Pros

Everything is very simple to understand and use.

Cons

For me it's good, I don't think there is any improvement need.

Review Source

SD

Smeet D.  
Concierge  
Security and Investigations  
Used the software for: 1-2 years

### "Patrol points review"

September 16, 2020

5.0

Overall experience is very good so far.

Pros

The most i like about the software is its patrol log sheet and also that we can track the history of patrols.

Cons

There is nothing much which I don’t like about this software.if it is made Little bit more user-friendly , that can be great asset.

Review Source

UB

Ujjwal B.  
Concierge supervisor  
Security and Investigations  
Used the software for: 1-2 years

### "Great product"

September 14, 2020

5.0

Very satisfied- 9/10

Pros

Easy to use Attractive fonts and displays Fast processing

Cons

Glitches observed sometimes Several clicks to get in

Review Source

SS

Simran S.  
Concierge  
Consumer Services  
Used the software for: I used a free trial

### "Best App"

September 8, 2020

5.0

I love this all and also want to recommended this every company who provide their security especially to condominiums.

Pros

This is the best app to use which help me a a-lot as a head concierge to track the real time on which security guard patrol. I want to recommed this app to everybody in security field because it make management and guard life easy to keep record of patrolling.

Cons

As I also use other apps for patrolling so there from overall experience I just want to add one thing or we can say the thing I like least is that there options must be differentiated clearly on home screen. So its easy for new users to get use to it.

Review Source

AG

Aunali G.  
Concierge  
Facilities Services  
Used the software for: 6-12 months

### "Review on Patrol Points"

September 17, 2020

4.0

Very Good

Pros

Very Good, has many options which other software dont have

Cons

Some of the issues are not available, but otherwise a very user friendly product

Reason for choosing Patrol Points

more options

Review Source

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