# Mini Hotel PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mini Hotel PMS the right Hospitality Property Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198407/Mini-Hotel-PMS/reviews --- Mini Hotel PMS 4.8 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mini Hotel PMS Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews BE Benjamin E DirectorHospitality, Self-employedUsed the software for: More than 2 years. “This very user friendly program enables us to run a very efficient business and takes alot of stress off the management side.“ February 15, 2021 YY Yael Y Sales and marketingHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Very intuitive software, easy to learn, multilingual, great interfaces with booking engines, locks.“ June 29, 2020 LD Livnat D Marketing Manager Hospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This software is easy, simple interfaces and support staff are very available and professional, always ready to help.“ June 22, 2020 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aS aloni S. owner Hospitality Used the software for: 2+ years ### "Amazing software, amazing team, and amazing service consciousness !!!" June 22, 2020 5.0 Amazing software that significantly improves the level of business revenue. Pros Greetings My name is Aloni Shalom and I have been involved in tourism for over 25 years. I have a vacation home on the Dead Sea, the place is well kept and invested and active for almost 20 years. Currently I work with Mini Hotel for about 3 consecutive years. It is important for me to point out that this is a very professional, professional and skilled team, and most importantly a very high level of service consciousness in all departments with a great deal of knowledge in the hotel industry. The software is very reliable, so far I have not encountered a single malfunction in terms of system operation, accurate system, and client security, very convenient and work friendly. Quick and professional answer to any question from the entire team, 24/7 telephone answering service anytime, anytime. This software instantly increases the business cycle. In my opinion, and after many tests on the subject, the good name of Minnie Hotel goes before them, and they are number one in the field. Recommend everyone to work with Mini Hotel without any doubts. Best regards Aloni Cons I liked everything( I liked everything( Reason for choosing Mini Hotel PMS I received the recommendation from a good friend who deals with tourism and hotels over 20 years Review Source SS Shiran S. Owner Hospitality Used the software for: 2+ years ### "Highly recommended" July 3, 2020 5.0 The Shtarkman Erna Hotel is a small boutique hotel that has 30 rooms in different levels and have been in business for the last 60 years. Since our experience with variety of systems we knew what we were looking for, a system that would answer all our requests and has different options and quick solutions for our staff. We found the Mini Hotel program and decided to give it a try. We were immediately answered by their lovely staff and changes have been made to fit our requests and needs. The staff and its \[SENSITIVE CONTENT HIDDEN\] accompanied us when we installed it and gave us a training course both for our staff and for our financial division. Pros The system is easy to use and friendly to the eye. There are different colors to show the different type of rooms and the status of each guest. the system is connected to online bookings. The rates system updating makes it easy for our reservation department to give quick and accurate rates. The Mini Hotel program has an app that makes management follow stats and update guest information in a quick and easy way. It helped us go more green since we stopped photocopying ID's and used the app to take a picture directly to each guest information. Cons We are satisfied with the fast officiant answers from the support team, they quickly modificated our requests. Review Source AP Alex P. sales and marketing Hospitality Used the software for: 2+ years ### "Easy and Practical" June 28, 2020 5.0 Good Exp Pros Easy to use, fast, reliable , fast support Alternatives considered [Optima PMS](https://www.capterra.com/p/81072/Optima-PMS/) Reason for choosing Mini Hotel PMS Faster, Cheaper, More flexible Review Source NC Netanel C. Owner Hospitality Used the software for: 2+ years ### "highly recommend" February 20, 2021 5.0 We were the first to connect to the Mini Hotel software in 2008. Since then the sales of hotel rooms and other services have increased by hundreds of percent. The attitude towards us is personal and excellent with always a desire to help and listen to every problem and every glitch. We believe in this software in every aspect, speed, help in the existing situation (Covid-19), 40% discount on the monthly payment, creativity, flexibility and of course above all a human attitude :) that does not exist these days. Pros The software is easy and user-friendly, it has all the connections to all online sites for selling hotel rooms and all other hotel services. The staff gives excellent service and is available most hours of the day. Very flexible and listen to the customer and always try to help. Cons 1\. Software is always evolving and improving 2. Involve customers in new development. 3. Get feedback from the customer and always try to help. 4. No internet connection faults 5. Reliable and inexpensive software relative to competitors Review Source SP Slavko P. Manager Hospitality Used the software for: 2+ years ### "Review hotel marul MiniHotel" May 9, 2023 5.0 Very satisfied Pros Simple , efective, easy to use , user fiendly Cons Simple , efective, easy to use , user fiendly Review Source ES Emilija S. manager Hospital & Health Care Used the software for: 2+ years ### "excellent " May 9, 2023 5.0 excellent Pros it is easy to use and 24/7 help desk is very helpfull Cons nothing, this chanel manager is really good Review Source DG Dubravka G. director Consumer Services Used the software for: 2+ years ### "Great program" May 11, 2023 5.0 Pros Easy to use product and easy to learn, helpful and quick assistance. Cons Everything what i didnt like or was not easy to use thea are always helpful and try to solve problem as quick is possible Review Source ID Igor D. Property manager Hospitality Used the software for: Less than 6 months ### "Minihotel brilliantly shifted our property course into 21 st century" July 15, 2021 5.0 Pros This software helps us in all deprtments across our small properties. With this software we are faster and we prevent mistakes. Cons There are still funktions that we don’t using, but every day we find more and more useful points, just randomly. Review Source LD Livnat D. Marketing Manager Hospitality Used the software for: 2+ years ### "Highly recommended!" June 22, 2020 5.0 The general experience is excellent. This software is easy, simple interfaces and support staff are very available and professional, always ready to help. It enables flexible, high-level solutions, interfaces with external companies, agents and vendors, and often updates. The \[SENSITIVE CONTENT HIDDEN\] are attentive to our needs and make effort to constantly improve processes that make it easier to work. Pros The software is very easy to use, very flexible and contains many functions that help manage the hotel. Our hotel also has attractions and other products that we sell via mini hotel. Cons Canceled transactions cannot be deleted in guest accounts. Reason for choosing Mini Hotel PMS Prior experience , good recomendations Review Source BE Benjamin E. Director Hospitality Used the software for: 2+ years ### "Happy User" February 15, 2021 5.0 Always there for us and eager to resolve any issues. Pros This very user friendly program enables us to run a very efficient business and takes alot of stress off the management side. The integration with mailchimp is a great bonus so that we can advertise very easily. Cons There are no faults that i can think of . Review Source FR Francisco R. Gerente Real Estate Used the software for: 2+ years ### "Sistema hotelero para gestión integral de propiedades" May 30, 2023 5.0 Pros Gestión de calendarios y conexión con diferentes canales de venta. Interface intuitiva y ágil. Gestor de reportes. Panel de tarifas y restricciones. Equipo de soporte técnico súper eficiente. Cons Sin comentarios en este campo, muy conformes con el servicio en general. Review Source NE Natalia E. Titular Hospitality Used the software for: 2+ years ### "Mini Hotel" June 9, 2022 5.0 Realmente siempre nos hemos sentido muy cómodos con la utilización y la atención del personal que minimiza cualquier debilidad que pueda tener el sistema. El año pasado realizamos un pago de 6 meses adelantados por tomar los Motores de Reservas sin costo. Este año cuando nos pasaron el costo mensual, el mismo fue un 100% mayor que el que pagamos 6 meses antes, lo que nos parecio un poco abusivo tendiendo en cuenta que la inflación es importante pero no un 100% en 6 meses. Luego de utilizar el sistema desde el 2017, nos pasaron a una tarifa de mostrador, sin ninguna explicación. Pros La facilidad de uso, y la atención del equipo de soporte Cons Me gustaría que haya un manual o instructivo para consultar. Reason for choosing Mini Hotel PMS Elegimos Mini Hotel , por la atención personalizada de \[CONTENIDO SENSIBLE\], todas sus explicaciones y la facilidad para poder utilizarlo. Review Source GS Gabriel S. Marketing manager Hospitality Used the software for: I used a free trial ### "Me encanto" November 24, 2022 5.0 Al usar este software tengo la sensación de tener más tiempo para dedicar a otros trabajos porque todo funciona automático lo único que tengo que revisar son los precios lo demás ya no tengo que estar saltando de un calendario a otro para ver que estén sincronizados. Pros La atención que recibi de \[SENSITIVE CONTENT\]! Las habitaciones ficticias que me han instalado me ayuda a hacer un overbooking que es muy importante especialmente cuando clientes no pagan todavía pero tampoco queremos cancelarle las reservas hasta que tengamos otra pagada esta función me faltó con otro channelmaneger que probé en pasado, la atención al cliente es superior a lo esperado. Cons No hay ningún inconveniente, lo único que se pudiera mejorar son los colores en las listas de precios para poder ver más rápido qué habitación está abierta y cuál esta cerrada pero funciona bien también con 1 y 0 Review Source RC Ricardo C. Recepción Hospitality Used the software for: Less than 6 months ### "Un PMS interesante pero con demasiados glitches" May 31, 2022 3.0 Sinceramente, desde mi lugar en la recepción, no he tenido una buena experiencia con el programa. Como dije anteriormente, seguramente se debe a que está más orientado para una organización de otro estilo. Sin embargo para un hotel con pocos empleados o movimientos predecibles, no presenta mayores soluciones. Pros Su versión web facilitó bastante la funcionalidad en relación a la versión de escritorio. Cons El software puede resultar lento para algunas funciones que requieren de actividad continua. A su vez permanece loggeado por muy poco tiempo lo que implica un reingreso a la cuenta cada ciertos minutos sin actividad. Está pensado para equipos de trabajo amplios donde cada uno tiene una función específica, pero siento que se dificulta su funcionamiento cuando se requiere cubrir una posición multitasking como en hoteles de menor categoría. En más de una oportunidad hemos requerido un blanqueo de contraseñas general porque el sistema directamente desconoce la de cada uno de los miembros de la organización. También puede ser tediosa la carga de datos y tarifas en los portales. Review Source sM shimi M. manager Hospitality Used the software for: 2+ years ### "real tool that help me every day" June 21, 2020 5.0 Pros it takes all parts of my business, I feel that I control everything, Also the support is very good. Cons the interface can be a bit better, all other aspects are good enough. Review Source NB Natalia B. Gerenta de ventas Hospitality Used the software for: 2+ years ### "excelent sistem!!" December 12, 2020 5.0 Pros It made it very easy for us to connect to all the otas . And to manage all the rates from one place Cons At the beginning the financial part was a bit difficult for us but after some arrangements everything was perfect Review Source YY Yael Y. Sales and marketing Hospitality Used the software for: 2+ years ### "Best PMS for small or mid-size hotels" June 29, 2020 5.0 Pros Very intuitive software, easy to learn, multilingual, great interfaces with booking engines, locks. Has many reports and statistics. Cons I would like to have a promotion feature Review Source MEB Maria Eugenia B. Gerencia General Hospitality Used the software for: 6-12 months ### "Un software que facilita las tareas cotidianas del hotel" May 30, 2022 5.0 Nos facilita ver el panorama de reservas para adelante, es rapido y sencillo para la carga de datos, pero resulta engorroso al momento de facturar. Se hace complicado Pros El calendario, los informes y el channel manager Cons Le faltan datos para cargar en la pestaña de cada pasajero y la facturación no es un proceso fácil de manejar por cualquiera Reason for choosing Mini Hotel PMS Por un tema de precios y rapidez en la instalacion Review Source AV Amina V. Sales Agent Management Consulting Used the software for: Less than 6 months ### "Pleased user" May 10, 2023 5.0 The benefits of Mini Hotel are that it is easy to use and reservations are entered quickly. The downside is that the notes are not very visible in the reservation Pros Mini Hotel is very simple and easy to use Cons There is nothing that I did not like. Review Source eP eyal P. owner Hospitality Used the software for: 2+ years ### "our review" February 20, 2021 5.0 Pros easy prduct to opperate very kind assistance of the stuff Cons most of the issues are efficient , and useful Review Source RM Roberta M. Business Owner Hospitality Used the software for: Less than 6 months ### "Very Happy Business Owner! " June 22, 2020 5.0 Amazing experience ! Really helping me navigate my business during prime time! Pros The software is so easy to use ! Regardless of your ability to use technology anyone can easily learn this program . I can quickly and easily pull up my bookings to check guests in . Customer service out of this world. You are treated like family with no question being considered silly. Cons Not many cons as an amazing product . I have requested that on the app the motel room appear when the booking comes through as an email. Currently it shows me the travellers s name how many guests in the group dates of check-in and departure and payment method that is the only thing missing is room # . This leaves you jumping from email over to app . Review Source EA Enrique A. Propietario Hospitality Used the software for: Less than 6 months ### "Felicitaciones" May 31, 2022 5.0 Es excelente. Mas alla del servicio, la calidad humana de todo el equipo, realmente destable como trabajan y responden, es un placer. Pros Me gusta la conexión con los canales, y la posibilidad de e mails y sus variedades, también todo lo que te permite controlar y funciones. Estoy muy satisfecho Cons La parte de contabilidad que no me permita colocar gastos en función del tipo de caja La versión online no me gusto ni me sentí cómodo trabajando visualmente sumado a que no cuenta con las mismas funciones aun. Reason for choosing Mini Hotel PMS Porque lo use en la gerencia anterior de otro hotel. Review Source VH Victoria H. Administrativa Hospitality Used the software for: 6-12 months ### "Se cierra" May 30, 2022 2.0 Nos ayuda a mantener ordenados los alojamientos. Pros Es simple de utilizar y claro, me gusta que se pueda conectar con booking y otras plataformas Cons Se cierra todo el tiempo y no lo puedo utilizar. Review Source OHS Osmar Horacio S. Gerente Hospitality Used the software for: Less than 6 months ### "Orden en la administración" May 30, 2022 5.0 Excelente, Pros Facilidad para operar y ordenar las reservas Cons La versión en celular es poco práctica. Enviaron un versión para Google Chrome, pero la puedo iniciar solo si lo hago desde el mensaje que enviaron Reason for choosing Mini Hotel PMS Es el primer producto que elijo Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hostel Management](https://www.capterra.com/hostel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)