--- title: "ShipTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipTime the right Shipping solution for you? Explore 500 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198849/ShipTime/reviews/" page_type: "reviews" language: "en" --- ShipTime 4.6 (500) [View alternatives](https://www.capterra.com/p/198849/ShipTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ShipTime Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews SJ Shaista J ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The ease of getting a shipping quote, having the courier pickup packages directly from the location, and tracking the shipment all on a single platform are all extremely valuable for our company.“ September 20, 2022 AB Amanda B PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They delivered to my door which was nice, but the guys threw my boxes on the floor in front of me. Despite insurance and excellent packing, my $1500 TV and $500 of dishes were crushed (the TV was CRUSHED on 3 of 4 sides).“ August 29, 2024 JM Joel M VPFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “Shiptime offers an easy way to view shipping costs for multiple carriers all at once and allows you to ship via the method that you prefer depending on your requirements.“ January 5, 2022 NS Nita S Admin assistWireless, Self-employedUsed the software for: Less than 6 months. “Beware of hidden charges and useless customer service.“ December 11, 2025 CH Catherine H Store ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I like that I can compare shipping prices from various carriers, select the one I need at a reduced rate often, create the label and set it for a pick-up, never have to go to a drop-off centre at all!“ December 21, 2021 Connie S PresidentBroadcast Media, Self-employedUsed the software for: More than 2 years. “Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts.“ January 24, 2025 BM Bill M Admin.Electrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “It allowed us to keep shipping costs reasonable for ourselves and our customers. When customers ask, we can honestly tell them we search for the most effective shipping method that best suits their needs.“ December 28, 2021 AB Amanda B PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Please do not go through this service for shipping anything of value.“ August 29, 2024 ## Showing most helpful reviews Showing 1-25 of 500 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Connie S. President Broadcast Media Used the software for: 2+ years ### "The Lost then Found Christmas Parcel" January 24, 2025 5.0 We were delighted when that Christmas parcel turned up in Calgary, a month late, but again thanks to \[sensitive content hidden\], it got there! What a great example he is to the staff at Ship Time and all couriers out there about going the extra mile (kilometer) for a client. Pros \[sensitive content hidden\] personally helped us trace a lost Christmas parcel caught in the holiday and postal strike rush. Despite Ship Time staff efforts to keep trying, we had just about given up hope when Peter took it upon himself to break through some of the miscommunication barriers and there it was. Cons Although all those who answered our calls and emails were very polite, a difficulty was never being able to connect with the same person over the month-long search. Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts. Review Source AB Anouk B. Co-owner Consumer Goods Used the software for: 2+ years ### "satisfaction with shiptime" December 21, 2021 4.0 really good. Rarely do we have issues and mostly resolved fast with customer service. Pros Easy to create shipping labels, tracking and pricing. Cons There are certain carriers that will not honor what we have purchased and.... Not a software issue but still an issue since we are purchasing transport and carriers dont honor their service. We have banished some carriers from our possibility. Alternatives considered [Flagship Fleet Management](https://www.capterra.com/p/143354/Flagship-Fleet-Management/) Reason for choosing ShipTime At the beginning it was because of the rebate given to the FCEI members. Since, the great service and ease of use. Review Source NS Nita S. Admin assist Wireless Used the software for: Less than 6 months ### "Beware of hidden charges " December 11, 2025 1.0 Used it twice and neither item was actually delivered to the actual address like paid for. First had to be picked up at a local location. The second parcel never delivered and actually sent back to me. Pros Easy to set up prices are good until you get dinged a second time to have your undelivered parcel sent back. Cons Tried to ship a parcel from London to my daughter in Ottawa. First delivery attempted, no notice of undelivered & taken back to a holding depot (over an hour bus ride away from her). I called Shiptime to arrange another delivery attempt giving special instructions about the delivery (which were agreed upon by the agent I spoke to) these special instructions were clearly not passed to the driver as a second attempt was unsuccessful for the reasons discussed in the special instructions. The parcel was again taken back to the holder location and within 3 days arrived back to me in London. No correspondence from Shiptime. Then 3 weeks later, a charge to my credit card for the return of the undelivered parcel back to me in London. And when I questioned the charge was told I agreed to this in the small print. Beware of hidden charges and useless customer service. Don’t be fooled by the good prices…..this was the most expensive parcel that never ever got delivered!!! Switched from [Fusion](https://www.capterra.com/p/140079/InnoSoft-Fusion/) Strike of Canada post and ease of pick up my location Review Source KM Kerry M. Owner/Partner Retail Used the software for: 6-12 months ### "Love Shiptime!" December 16, 2021 5.0 We moved to Shiptime after a very bad episode with some other companies. I have had no issues - even when there was a problem with the package. Shiptime has been easy to work with and provides some great tools! Pros We are super happy with the selection of carriers, the pricing, the ability to track it all, AND the BRANDING page is just so cool! We were so glad to see Canada Post offered in this now. Great add! Cons I can't think of something I'd change. Our experience to date has been amazing. Reason for choosing ShipTime Recommended by one of the carriers. That says a lot to me. Switched from [Flagship](https://www.capterra.com/p/232560/Flagship/) They would not acknowledge a computer glitch. We were charged for their mistake and they would not help us. ShipTimes prices and selection are way better anyhow. Review Source MG Michael G. President Medical Devices Used the software for: 2+ years ### "Very Happy Customer" January 5, 2022 5.0 Amazing; makes our lives easier. Pros Really easy to use. Easy to input package dimensions etc. Cons There is nothing we dont "not like"; we use shiptime exclusively. Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) shippo wasnt as user friendly and the prices were higher Review Source Response from ShipTime January 13, 2022 Thanks a bunch Michael! AT Amanda T. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Great Service" January 6, 2022 5.0 Great always great service and fast delivery Pros Easy to use, Great customer service, easy delievery Cons Nothing, everything works great and have nothing bad to say. Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Ship time pick up at our location and send pro does not. Review Source Response from ShipTime January 7, 2022 Thanks a bunch Amanda, on location pick up is SUCH a great feature! PP Phillip P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Review shiptime shiping " December 29, 2021 5.0 Excellent Money saving and easy to use Pros Easy to use and navigate, with many options to grow into. Cons None that we have come accross yet, but we have not used all the features yet. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) To save money, find estimates between other shipi g providers. Easy to use softwear Review Source Response from ShipTime January 4, 2022 Thank you so much Phillip! Josh L. Purchaser Security and Investigations Used the software for: 2+ years ### "Discovered through CFIB" December 21, 2021 5.0 Pros Since being introduced to Shiptime through CFIB we have consolidated all of our shipping through the Shiptime portal which has significantly reduced costs and allowed us to manage the expense of freight Cons The integration with other shippers is coming! Canada Post was recently added but to add Purolator it still seems like a work in progress Review Source Response from ShipTime December 30, 2021 Hello Josh, thanks so much for the review, we are glad to hear that you are enjoying the platform. Purolator is listed in the carriers page and has been one of our shipping partners for a long time! https://app.shiptime.com/index.html?locale=en#nav.Carriers Brandy M. CEO Retail Used the software for: Less than 6 months ### "Good 4 shipping " September 5, 2022 4.0 Pros The website is very easy to use you save time and money it gives you great quotes of a bunch of different vendors which you have your choice of and they're all right there for you to see and the prices are much better than even if you did it regular you can easily track your shipments get paid instantly right there and you don't have to go anywhere you can set up your pickups and if a pickup is missed you can easily reschedule with no problem Cons It can take a little while if you have to get paid back for a shipment that something happened to that you're that you insured and getting the money back for it can take a little while but other than that that's all I found so far Review Source Response from ShipTime September 6, 2022 Thank you so much for this great review Brandy RS Randy S. President Building Materials Used the software for: 1-2 years ### "If you are a business operator you need to use ShipTime" December 21, 2021 5.0 Pros ShipTime gives you a clear choice of value shipping prices and makes it easy to capitalize on good shipping rates Cons I can't tee up the shipping details to hand over to my customer and have them pay the shipping charge. This would make ShipTime invaluable to us Review Source KW Karen W. Office Manager Machinery Used the software for: 2+ years ### "Good rates, simple process" December 16, 2021 5.0 ShipTime saves us money and time. It simplifies shipping processes and is key during our busy season as we get critical parts out to customers on time and at reasonable rates. I feel that it offers smaller businesses a break and helps us compete with larger companies. Pros ShipTime is easy to use and gives us great rates compared to individual carrier rates. Their website is simple to use, save addresses, track packages, track history from all couriers on one website. We don't currently integrate with our dealership software but are looking to implement that in the near future. It will make a simple process even more streamlined. Cons We have had occasional issues with LTL freight but have been able to deal with those and come to a resolution. Courier shipments are for the most part trouble free. Reason for choosing ShipTime We use ShipTime through our CFIB membership and it's one of the key advantages of being a CFIB member. Review Source MS Mary S. Owner Wholesale Used the software for: 2+ years ### "Ship Time Review" December 21, 2021 5.0 Great, easy. Also like that we can ship to the USA. Like that we get pick up at our door. Pros I liked that when i have a problem, I can phone and get help in 5 minutes. Means a lot that i don't have to sit on the phone for an hour. Cons I didn't realize until I asked that it is better to pack in 2 small boxes rather than one large. We repacked a large box to 2 small boxes going only 100 km away and the price was reduced $100.00! Wish I had known that from the start but someone I phoned at Ship Time was very helpful and showed me that. Reason for choosing ShipTime Wanted to try other carriers to see if they would be cheaper for long distance and northern communities. Sometimes they are. Glad to see Canada Post in there but I need to get a number from them. Review Source DG David G. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Thumbs up for Shiptime !" December 17, 2021 5.0 The only problem I have is what I have described previously about printing the shipping label otherwise all ok! Pros Ease of use, direct, simple and really affordable! Cons The only thing I have problems is printing labels, which at the start was fine, then suddenly went bad as it forces me to save the file which I have to print to get a shipping label whereas before straight after payment etc I could print easily Review Source PF Philip F. CEO Environmental Services Used the software for: 2+ years ### "I just works." December 16, 2021 4.0 Overall I like ShipTime. And I often use it. Customer service could use a little work but I have experienced a lot worse. Pros It’s a fairly simple software that works fairly well. Cons The system doesn’t like change. Our company name changed as well as our address and the system keep reverting back to the old name and address. Also I can not ship on shiptime using a customer’s carrier account this would be a very handy feature. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source ST Sandra T. Owner Farming Used the software for: 2+ years ### "Excellent shipping tool" January 6, 2022 5.0 Pros Shiptime has provided excellent customer service and saved our company a lot of money on shipping. Cons The insurance on the shipping is not worth buying for our products as it does not cover breakage. Review Source Response from ShipTime February 7, 2022 Thank you for your feedback. We always recommend insurance to cover for eventualities such as loss or damage. There is no additional charge for insurance up to $100 value on ShipTime shipments. Insuring your packages also allows for a simplified claims process. We recommend that you check the terms and conditions for both Ship-surance and the carrier concerned, There are some exclusions for fragile items, but many products may be shipped with adequate packaging, AV Anna V. Promo Consultant & previous CSR Business Supplies and Equipment Used the software for: 1-2 years ### "ShipTime Review" February 7, 2022 4.0 My experience with ShipTime has been great! A good service with good customer service support (versus having to deal with UPS/Purolator). Pros I like the fact that you can save a quote so that you don't have to re-enter the information all over again & so that you can keep the same shipping price. Cons I don't like the fact that when you click the shipping link it doesn't take you directly to the shippers tracking (where there is more info) Review Source Response from ShipTime February 8, 2022 Thank you so much Anna, keep shipping! DB Daren B. Warehouse Manager Automotive Used the software for: 2+ years ### "ShipTime Review" December 16, 2021 5.0 shiptime is a critical part of our business. It gives me the flexibility to choose between carriers and pricing to satisfy our customers. Pros easy to use and track shipments. customer service is extremely helpful and usually resolve issues quickly. Cons the inability to speak directly with the courier. Canpar is notoriously slow and takes too much time to get answers on shipments that they mess up Review Source jP jack P. operation manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "fantastic company to work with, reliable, cost effective. " January 5, 2022 5.0 ship time is a great company easy to communcate with and quick to solve a problem Pros its easy to use, the auto enter address speeds up the shipping process. printing labels is great Cons not many cons, so far it great. the only thing that could imporve is monetering the shippers to make sure delayes are clearly comuncated to the shipper so we can let our customers know. Reason for choosing ShipTime because they were 3-5 different shippers and ship time is all housed in one programme Review Source Response from ShipTime January 13, 2022 Fantastic review Jack, thank you very much. RD Renée D. VP Operations Education Management Used the software for: 2+ years ### "Super easy" December 27, 2021 5.0 Great Pros Easy to use Gives options Easy to contact for support Cons Do not like the address set up feature I'd prefer to add an invoice for single. Use as I create the shipping g request Store addresses that are. Frequently used Would like for drivers to be able to print a label for my clients that have to return items but do not have access to a printet Reason for choosing ShipTime Ease and price Review Source Response from ShipTime January 4, 2022 Hello Renee Thank you for your feedback. You do not need to store addresses in your address book prior to shipping but it is a useful place to store commonly used addresses. When creating shipments you have the option to save new addresses to your address book when the shipment is completed. While drivers are not able to print labels from your ShipTime account we understand that some shippers may have difficulties with pre-paid printed labels. An option for you would be to send out return labels with the shipment if you know that it will be coming back or the shipper will need to find a local store where they can print off the slip. For further assistance we recommend you contact our customer service team at support@shiptime.com JP Jennifer P. Case manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy use! " November 29, 2023 5.0 Been a great experience and I will continue to use Ship Time for as long as my company does. It's a very simple way to quickly ship products out. Pros Ship Time has easy to use features and was quick to learn. Haven't had any issues. The directions are clear and precise. Deliver time estimates have been accurate Everytime. Cons There isn't really anything that I don't like about Ship Time currently. I've had it freeze on me before but that was easy to fix when it reloaded. No complaints! Review Source AB Amanda B. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrific Experience" August 29, 2024 1.0 Terrible experience. Please do not go through this service for shipping anything of value. My be good for clothes, as the boxes were open and crushed, but clothes don't get damaged. Pros Speed of pick up. Accurate delivery date. Cost (but see below as it cost me $2000 in lost stuff) Cons I sent 13 boxes from Edmonton to toronto and thought I was so lucky to get a good price through Ship Time and Loomis Courier. The way my boxes were treated was horrible. They delivered to my door which was nice, but the guys threw my boxes on the floor in front of me. Despite insurance and excellent packing, my $1500 TV and $500 of dishes were crushed (the TV was CRUSHED on 3 of 4 sides). They said the items were "excluded from insurance". READ this contract in detail if you are going through them. I HIGHLY recommend NOT going with this service (at least NOT LOOMIS)! Review Source DB Darren B. VP Wholesale Used the software for: 2+ years ### "Very helpful" December 16, 2021 5.0 Great, makes shipping simple. I don't have to deal with several couriers that have different interfaces. One and done with the ability to compare rates. Pros Easy to use, easy to train new users on. Cons Lack of communication in regards to issues with shipments. If a package is damaged and the package is not deliverable, I normally have to find out from my customer wondering where their shipment is. I then have to follow up with shiptime to find out this info. I don't think the problem is with shiptime but with the individual courier company. Review Source MF Mac F. Owner Automotive Used the software for: 2+ years ### "Almost perfect" December 16, 2021 5.0 Pros Program works slick and the rates are great. Cons When a courier messes up you seem to have no pull to get the problem fixes. Also you adjust your charges often. Other platforms we have used do not do this. It's an extremely frustrating point. One that make us question staying on with shiptime. If we cannot rely on the quote that is a huge issue. Reason for choosing ShipTime We have history with shiptime and they gave us better rates Review Source lD laura D. owner Retail Used the software for: 2+ years ### "Software is just ok" December 27, 2021 2.0 ShipTime is challenging to work with due to their couriers they have partnered with. They try their best but at the end of the day, it's the couriers that ruin the experience. ShipTime is at their mercy. Pros I like the order history, address management. Cons navigating back and forth through screens is cumbersome Review Source Response from ShipTime December 30, 2021 Hello Laura, we will take your navigation feedback into consideration for future improvements. NH Nurit H. Manager Retail Used the software for: 2+ years ### "Excellent Value Shipping Platform" December 28, 2021 5.0 Been using ShipTime for over five years now and did not bother looking for alternatives. Meets most of our shipping needs. Pros Easy to use, a good selection of carriers, pricing is excellent, and a superb customer service. Cons overall it's good. However, may have issues with different browsers and PDF readers. Review Source Response from ShipTime January 4, 2022 We are sorry to hear about your experience. In general ShipTime should be compatible with all browsers however if you are experiencing a problem please reach out to us at techsupport@shiptime.com so that we can investigate further. 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