--- title: "ShipTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipTime the right Shipping solution for you? Explore 500 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198849/ShipTime/reviews/" page_type: "reviews" language: "en" --- ShipTime 4.6 (500) [View alternatives](https://www.capterra.com/p/198849/ShipTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of ShipTime Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews SJ Shaista J ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The ease of getting a shipping quote, having the courier pickup packages directly from the location, and tracking the shipment all on a single platform are all extremely valuable for our company.“ September 20, 2022 NS Nita S Admin assistWireless, Self-employedUsed the software for: Less than 6 months. “Beware of hidden charges and useless customer service.“ December 11, 2025 JM Joel M VPFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “Shiptime offers an easy way to view shipping costs for multiple carriers all at once and allows you to ship via the method that you prefer depending on your requirements.“ January 5, 2022 AB Amanda B PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They delivered to my door which was nice, but the guys threw my boxes on the floor in front of me. Despite insurance and excellent packing, my $1500 TV and $500 of dishes were crushed (the TV was CRUSHED on 3 of 4 sides).“ August 29, 2024 CH Catherine H Store ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I like that I can compare shipping prices from various carriers, select the one I need at a reduced rate often, create the label and set it for a pick-up, never have to go to a drop-off centre at all!“ December 21, 2021 Connie S PresidentBroadcast Media, Self-employedUsed the software for: More than 2 years. “Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts.“ January 24, 2025 BM Bill M Admin.Electrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “It allowed us to keep shipping costs reasonable for ourselves and our customers. When customers ask, we can honestly tell them we search for the most effective shipping method that best suits their needs.“ December 28, 2021 AB Amanda B PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Please do not go through this service for shipping anything of value.“ August 29, 2024 ## Showing most helpful reviews Showing 1-25 of 500 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Connie S. President Broadcast Media Used the software for: 2+ years ### "The Lost then Found Christmas Parcel" January 24, 2025 5.0 We were delighted when that Christmas parcel turned up in Calgary, a month late, but again thanks to \[sensitive content hidden\], it got there! What a great example he is to the staff at Ship Time and all couriers out there about going the extra mile (kilometer) for a client. Pros \[sensitive content hidden\] personally helped us trace a lost Christmas parcel caught in the holiday and postal strike rush. Despite Ship Time staff efforts to keep trying, we had just about given up hope when Peter took it upon himself to break through some of the miscommunication barriers and there it was. Cons Although all those who answered our calls and emails were very polite, a difficulty was never being able to connect with the same person over the month-long search. Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts. Review Source AB Anouk B. Co-owner Consumer Goods Used the software for: 2+ years ### "satisfaction with shiptime" December 21, 2021 4.0 really good. Rarely do we have issues and mostly resolved fast with customer service. Pros Easy to create shipping labels, tracking and pricing. Cons There are certain carriers that will not honor what we have purchased and.... Not a software issue but still an issue since we are purchasing transport and carriers dont honor their service. We have banished some carriers from our possibility. Alternatives considered [Flagship Fleet Management](https://www.capterra.com/p/143354/Flagship-Fleet-Management/) Reason for choosing ShipTime At the beginning it was because of the rebate given to the FCEI members. Since, the great service and ease of use. Review Source NS Nita S. Admin assist Wireless Used the software for: Less than 6 months ### "Beware of hidden charges " December 11, 2025 1.0 Used it twice and neither item was actually delivered to the actual address like paid for. First had to be picked up at a local location. The second parcel never delivered and actually sent back to me. Pros Easy to set up prices are good until you get dinged a second time to have your undelivered parcel sent back. Cons Tried to ship a parcel from London to my daughter in Ottawa. First delivery attempted, no notice of undelivered & taken back to a holding depot (over an hour bus ride away from her). I called Shiptime to arrange another delivery attempt giving special instructions about the delivery (which were agreed upon by the agent I spoke to) these special instructions were clearly not passed to the driver as a second attempt was unsuccessful for the reasons discussed in the special instructions. The parcel was again taken back to the holder location and within 3 days arrived back to me in London. No correspondence from Shiptime. Then 3 weeks later, a charge to my credit card for the return of the undelivered parcel back to me in London. And when I questioned the charge was told I agreed to this in the small print. Beware of hidden charges and useless customer service. Don’t be fooled by the good prices…..this was the most expensive parcel that never ever got delivered!!! Switched from [Fusion](https://www.capterra.com/p/140079/InnoSoft-Fusion/) Strike of Canada post and ease of pick up my location Review Source KM Kerry M. Owner/Partner Retail Used the software for: 6-12 months ### "Love Shiptime!" December 16, 2021 5.0 We moved to Shiptime after a very bad episode with some other companies. I have had no issues - even when there was a problem with the package. Shiptime has been easy to work with and provides some great tools! Pros We are super happy with the selection of carriers, the pricing, the ability to track it all, AND the BRANDING page is just so cool! We were so glad to see Canada Post offered in this now. Great add! Cons I can't think of something I'd change. Our experience to date has been amazing. Reason for choosing ShipTime Recommended by one of the carriers. That says a lot to me. Switched from [Flagship](https://www.capterra.com/p/232560/Flagship/) They would not acknowledge a computer glitch. We were charged for their mistake and they would not help us. ShipTimes prices and selection are way better anyhow. Review Source MG Michael G. President Medical Devices Used the software for: 2+ years ### "Very Happy Customer" January 5, 2022 5.0 Amazing; makes our lives easier. Pros Really easy to use. Easy to input package dimensions etc. Cons There is nothing we dont "not like"; we use shiptime exclusively. Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) shippo wasnt as user friendly and the prices were higher Review Source Response from ShipTime January 13, 2022 Thanks a bunch Michael! AT Amanda T. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Great Service" January 6, 2022 5.0 Great always great service and fast delivery Pros Easy to use, Great customer service, easy delievery Cons Nothing, everything works great and have nothing bad to say. Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Ship time pick up at our location and send pro does not. Review Source Response from ShipTime January 7, 2022 Thanks a bunch Amanda, on location pick up is SUCH a great feature! PP Phillip P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Review shiptime shiping " December 29, 2021 5.0 Excellent Money saving and easy to use Pros Easy to use and navigate, with many options to grow into. Cons None that we have come accross yet, but we have not used all the features yet. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) To save money, find estimates between other shipi g providers. Easy to use softwear Review Source Response from ShipTime January 4, 2022 Thank you so much Phillip! KU Kamalesh U. Individual Shipper Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Overcharged 5× the Shipping Cost and No Resolution After 2+ Months" August 11, 2025 1.0 I had an extremely frustrating experience with ShipTime. On May 28, 2025, my brother and I shipped a parcel from Ontario to Halifax. The expected cost was reasonable, but instead I was charged $349.46 — nearly five times the original price — without any warning, proof, or breakdown of why this happened. When I contacted ShipTime, they claimed the carrier applied “adjustment charges” due to incorrect parcel measurements. However: 1.They never provided proof of these supposed discrepancies. 2.I was never given a chance to verify before being charged. 3.They admitted in emails they still had “no update” on my refund request. It’s been over two months of back-and-forth, with slow communication and no transparency. I’ve complied with every request, but my money is still tied up. This experience has destroyed my trust in ShipTime. I strongly recommend other shippers take detailed photos, double-check invoices, and consider other providers if you value clear communication and accurate billing. Pros The initial booking process was straightforward, and the shipping quote was competitive before unexpected charges were applied. Cons Overcharged nearly 5× the quoted price without proof or explanation, extremely slow communication, and no resolution or refund even after two months of follow-ups. Review Source Josh L. Purchaser Security and Investigations Used the software for: 2+ years ### "Discovered through CFIB" December 21, 2021 5.0 Pros Since being introduced to Shiptime through CFIB we have consolidated all of our shipping through the Shiptime portal which has significantly reduced costs and allowed us to manage the expense of freight Cons The integration with other shippers is coming! Canada Post was recently added but to add Purolator it still seems like a work in progress Review Source Response from ShipTime December 30, 2021 Hello Josh, thanks so much for the review, we are glad to hear that you are enjoying the platform. Purolator is listed in the carriers page and has been one of our shipping partners for a long time! https://app.shiptime.com/index.html?locale=en#nav.Carriers Brandy M. CEO Retail Used the software for: Less than 6 months ### "Good 4 shipping " September 5, 2022 4.0 Pros The website is very easy to use you save time and money it gives you great quotes of a bunch of different vendors which you have your choice of and they're all right there for you to see and the prices are much better than even if you did it regular you can easily track your shipments get paid instantly right there and you don't have to go anywhere you can set up your pickups and if a pickup is missed you can easily reschedule with no problem Cons It can take a little while if you have to get paid back for a shipment that something happened to that you're that you insured and getting the money back for it can take a little while but other than that that's all I found so far Review Source Response from ShipTime September 6, 2022 Thank you so much for this great review Brandy JP Josh P. Owner Wholesale Used the software for: Less than 6 months ### "Overall great platform, but there are certainly improvements that can be made" January 5, 2022 4.0 Overall I'm happy with the pricing and ease of use with it's core features. I think some of your support people could be quite short/rude and ill equipped to really offer the best service possible. Pros I like the partnership with CFIB and that there's no subscription model for use of the platform. The "Quote & Ship" feature and rate options/prices are great! Cons I don't like that you can't specify pickup time frames for most services. Also, while others may find it convenient to contact support with your every need, I don't. Your team is just middle people for the carriers who can often give a quicker and more accurate response. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipTime It was included in my membership Review Source Response from ShipTime January 13, 2022 Thank you Josh, we value our partnership with CFIB and we're very happy that you're using the platform as a member! TA Tim A. Owner Printing Used the software for: 2+ years ### "Saves us a LOT of money!" December 21, 2021 5.0 Overall, the ShipTime experience has been very positive. It has saved us a lot of money on shipping costs over the last several years. The fact that it is compatible with thermal label printers is a huge plus also. Makes labelling shipments very quick and easy. Pros It is easy to use, very user friendly and intuitive. Keeps excellent records of historical shipments. Allows a good variety of carriers to choose from and shop price with. Cons I don't like when I get "shipment charges adjusted" emails after the fact. I charge customers based on my initial charges when entering the order. Far too often I get emails stating that charges have been adjusted, and they are always adjusted UP and never down. Review Source MD Melissa D. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to Use, Easy to Navigate" December 16, 2021 5.0 I find the Customer Support agents with Shiptime are very helpful and fairly quick to respond to questions/concerns. Pros The Dashboard is very easy to navigate and use. We find it very useful to be able to track each shipment without having to leave the Shiptime Website. I also find having unique login information for those on our team who process shipments. Multiple unique users allows us to ensure only those who should have access to shipments do. Cons It took some time to find where some additional features are located. For example, setting up the box library. Once I did some searching, I was able to find it. Alternatives considered [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Reason for choosing ShipTime Connection to CFIB Membership. Review Source DD Darren D. Owner Automotive Used the software for: 2+ years ### "Economical and efficient" December 18, 2021 5.0 Has mostly been positive. The exception would be perhaps a lack of ownership on the part of shiptime when there is a problem with an order. Pros Works great for getting accurate quotes and with the ability to save clients it is fast and easy. Cons The only issue that comes to mind is when scheduling a pickup, I select a time and then after I submit and pay I find out that time is not good and I must reschedule. That process is simple enough but if that time was not good it should have told me before paying. Review Source DL Douglas L. Commercial / Retail Manager Retail Used the software for: 1-2 years ### "An honest review from someone who used it frequently" December 29, 2021 5.0 The overall experience with ShipTime is positive. If it wasn't for the integration issues with the website, I would still be using them on a more frequent basis. If you want to save money with shipping and want an easy to use service - I can honestly recommend them. Pros ShipTime is incredibly easy to use. Basically log in, follow the steps, profit. The low cost was an extra added bonus. Cons Integrating the API with the website was the only con. At first, it worked wonderfully. Then for some reason, it just stopped working the same day. I couldn't get prompt and helpful answers from customer support and I needed the shipping to be back up on the website promptly. Unfortunately, I ended up integrating a different service. Review Source Response from ShipTime December 31, 2021 Her Douglas, we are sorry to hear about your experience. When integrating your e-commerce site it can happen that a change or update can affect the connection. In some cases the troubleshooting may take a little while. We also recommend contacting the Technical team directly at techsupport@shiptime.com to get the quickest answers to your queries. SB Sherry B. Shipping/VP Retail Used the software for: 2+ years ### "Shipping is great" December 27, 2021 4.0 We have come to depend on ShipTime at our company Pros It is fast, easy to use and very cost effective Cons Sometimes it takes longer to get to sites than what we are told but that is understandable with weather, location, etc. Review Source SS Shawn S. Controller Automotive Used the software for: 2+ years ### "One Stop Shipping" December 16, 2021 5.0 Shiptime from the start has overall saved us time and money. Pros Shiptime gives us flexibility with shipping with accurate pricing. One stop place to ship, track, and manage out items that require delivery. Cons Only issue is when the carriers cannot deliver because of a error in address; they do not seem to contact us, and we never know until we go searching. I think that is being worked on. Review Source jP jack P. operation manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "fantastic company to work with, reliable, cost effective. " January 5, 2022 5.0 ship time is a great company easy to communcate with and quick to solve a problem Pros its easy to use, the auto enter address speeds up the shipping process. printing labels is great Cons not many cons, so far it great. the only thing that could imporve is monetering the shippers to make sure delayes are clearly comuncated to the shipper so we can let our customers know. Reason for choosing ShipTime because they were 3-5 different shippers and ship time is all housed in one programme Review Source Response from ShipTime January 13, 2022 Fantastic review Jack, thank you very much. RD Renée D. VP Operations Education Management Used the software for: 2+ years ### "Super easy" December 27, 2021 5.0 Great Pros Easy to use Gives options Easy to contact for support Cons Do not like the address set up feature I'd prefer to add an invoice for single. Use as I create the shipping g request Store addresses that are. Frequently used Would like for drivers to be able to print a label for my clients that have to return items but do not have access to a printet Reason for choosing ShipTime Ease and price Review Source Response from ShipTime January 4, 2022 Hello Renee Thank you for your feedback. You do not need to store addresses in your address book prior to shipping but it is a useful place to store commonly used addresses. When creating shipments you have the option to save new addresses to your address book when the shipment is completed. While drivers are not able to print labels from your ShipTime account we understand that some shippers may have difficulties with pre-paid printed labels. An option for you would be to send out return labels with the shipment if you know that it will be coming back or the shipper will need to find a local store where they can print off the slip. For further assistance we recommend you contact our customer service team at support@shiptime.com JP Jennifer P. Case manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy use! " November 29, 2023 5.0 Been a great experience and I will continue to use Ship Time for as long as my company does. It's a very simple way to quickly ship products out. Pros Ship Time has easy to use features and was quick to learn. Haven't had any issues. The directions are clear and precise. Deliver time estimates have been accurate Everytime. Cons There isn't really anything that I don't like about Ship Time currently. I've had it freeze on me before but that was easy to fix when it reloaded. No complaints! Review Source AV Alex V. Owner Printing Used the software for: 1-2 years ### "Heeeey Shiptime team" December 16, 2021 3.0 Pretty good. Customer service is pretty good and they are quick to fix any issues. Pros Site is awesome for entering manual orders. The auto fil search for the address is awesome and saves quite a lot of time compared to using for example: Purolator's site. Cons Shipping companies seem to forget about us a lot. We have to call at least once or twice a week to figure out when the company will come pick up packages. Canpar seems to be the worse. Review Source BC Bina C. General Manager Food & Beverages Used the software for: 2+ years ### "Shiptime" January 6, 2022 4.0 good Pros Easy to use. A large selection of couriers available. Customer support is excellent Cons The exact size and weight of package is not allowed. Reason for choosing ShipTime All couriers in one place with rate comparisons. Review Source Response from ShipTime February 7, 2022 Thank you for your feedback. Currently all carrier shipping rates are calculated on whole numbers which should be rounded up. It is important to use the most accurate number to avoid carrier adjustments when the shipment is transported. If you have an e-commerce store that you are connecting to ShipTime please feel free to contact us at techsupport@shiptime.com and we can provide the best recommendations for managing product weights and boxes. EF Elaine F. Office Manager Building Materials Used the software for: 2+ years ### "ShipTime works well" December 16, 2021 5.0 We have used ShipTime for many years are are very happy with the program. Pros The software is very easy to learn and use. Cons The fine print.... there are a lot of rules for the various carriers - extra charges - that would be better if they just automatically populated into the quoted rate instead of showing up at the time of billing. Review Source FW Felix W. PRESIDENT Retail Used the software for: 2+ years ### "ShipTime review" January 1, 2022 3.0 it is good other than getting a hold of support. (this was a big issue several times). in one account only the person that is shipping can manage the package after. (bit issue). Invoicing and account lookup is limited. Pros Easy to get different shipping options with expected timing. Cons no easy quick option to stop delivery. We lost some money as we got scammed several times and tried to call but the package still got delivered. Review Source Response from ShipTime January 11, 2022 Thank you for your feedback. As regards stopping deliveries, we do recommend contacting us as soon as possible in order to request a return to sender. Although this option is not guaranteed as the package may already be with a driver we will do our best to assist. If the stop request is sent shortly after the package has been picked up normally it can be returned once the package reaches the carrier terminal. We are sorry that you have been having difficulties reaching support. As well as the phone, we do have chat options and also you can email us at support@shiptime.com to obtain assistance. Although we can provide some support to your customers, all changes and updates to a shipment must be approved by the account/shipper who created the shipment. KP Karen P. Owner Apparel & Fashion Used the software for: 2+ years ### "Shipping Made Easy" December 16, 2021 5.0 Once I started using ShipTime I found that I go back to it instead of going to the shipping companies that I have accounts with. This software is just so much easier. Pros This software offers a great way to easily get a quote before you ship and choose which carrier you would like to use. Cons I am unaware of an option to have notifications sent to my email for parcel tracking and delivery. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.