# Intalk.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intalk.io the right Call Center solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199866/Intalk-io/reviews --- Intalk.io 4.1 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intalk.io Ease of use 4.5 Customer Service 4.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vikrant J. CRM Project Leader Food & Beverages Used the software for: 6-12 months ### "Best Dialer - Intalk " June 23, 2022 4.0 Pros I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback. Cons Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements. Alternatives considered [Jenesis Software](https://www.capterra.com/p/119068/Jenesis-Software/)[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)[Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/) Review Source RG Ranjeet G. Director, Customer Success Accounting Used the software for: 1-2 years ### "One the best cloud telephony solution available in the market" August 26, 2022 4.0 Overall, We are happy with intalk service. Pros Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach Cons Delays in implementation! Getting new changes done takes some time Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) Reason for choosing Intalk.io Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk Review Source vD vidhi D. Sales Construction Used the software for: 1-2 years ### "Intalk review" April 12, 2023 2.0 Call recording, data dialing ,caller id are useful feature Pros Dialing the contact with copy paste option is likely helpful ,easy to use and learn Cons Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) It was easy to accesible , dialing speed got increased ,call recording is more clear Review Source RR Renju R. Head of Business Computer Software Used the software for: 2+ years ### "Truly Next Generation call Center solution" March 5, 2022 5.0 Last 3+ years multiple implementation serving many government call centers. Pros Easy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map. Cons CSAT reporting can be improvised, I believe default reports in CSAT is limited. Review Source Response from Agami Tech September 3, 2022 Thanks for your feedback. This is very motivating. VR Verified Reviewer Co-founder Marketing and Advertising Used the software for: 1-2 years ### "A Perfect Contact Center Solution - Always Evolving" August 12, 2022 5.0 We have established a process and a great partnership with the product and team intalk.io. So going smooth. Pros intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released. Cons There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities. Review Source Virendra Singh B. Sr. Consultant Government Relations Used the software for: 2+ years ### "Agami Intalk" March 7, 2022 4.0 goog to go Pros Easy and value for cost. we are using this for govt call center and currently best features has been introduced by Agami Review Source PT Purnima T. CSE Real Estate Used the software for: 2+ years ### "Intalk Info" March 24, 2023 3.0 Pros User friendly with multiple monitoring features Cons Unnecessary downtime observed and resolve TAT is high sometimes Review Source NS Nitesh S. CTO Hospital & Health Care Used the software for: 2+ years ### "Ainu Intalk" August 26, 2022 5.0 Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs Pros Dashboard kpi analysis tool, other Features like lead management , CRM Integration Cons All are good there is no bad feedback where they need improvement Alternatives considered [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Review Source Mukhtar A. Vice President - Information Technologies & Infrastructure Restaurants Used the software for: 2+ years ### "Agami-Tech" August 12, 2022 5.0 Awesome, Excellent Pros Dashboard and reporting, excellent UI and UX Cons Ease to use and plugins are available for integration. Review Source KS Kajal S. Marketing Real Estate Used the software for: Less than 6 months ### "Talk with Intalk" April 12, 2023 3.0 A go to application, as it very easy going app and let's you understand everything on an conventional way. Pros The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application. Cons The call routing feature sometimes gets looped within few agents and doesn't goes to all. Reason for choosing Intalk.io Functions are more better than compared to the alternate one Review Source AA Ajay A. CEO Outsourcing/Offshoring Used the software for: 1-2 years ### "Simple and easy to use product" April 17, 2022 4.0 Great Pros Ease of use, report is great. The team likes it Cons Availability of intalk team. Intalk needs a larger team to customise solutions Review Source RM Rahul M. VP-IT Research Used the software for: Less than 6 months ### "Good Product for Sales" March 7, 2022 4.0 Its Good for Sales and with a Security inbuilt it. Pros Fail2Ban included and less Call Lag compare with other Product. Reason for choosing Intalk.io Less Call Lag, with and without VPN Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Call Lagging Review Source FS Faisal S. CEO Computer Software Used the software for: Less than 6 months ### "Ceo" April 15, 2022 5.0 It’s excellent product with prompt after sales support Pros User friendly and flexible , scalable, UI is good Cons Report builder is not there and need to have more partners Reason for choosing Intalk.io Flexibility, features, user friendliness, price Review Source Similar Products Featured ## Related categories [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.