# WebSell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebSell the right eCommerce solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200087/NitroSell/reviews --- WebSell 4.4 (33) [View alternatives](https://www.capterra.com/p/200087/NitroSell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WebSell Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews EA Emma A DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “We have used websell (previously Nitrosell) for the last 14 years due to its integration with POS software - perfect for a bricks and mortar store.“ April 24, 2023 JH John H DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We pay 2640 GBP annually and get support when we need it (which is less and less as it is a mature site) but requests for basic improvements in indexing, cart, checkouts and search come with a price tag we can’t afford.“ November 9, 2022 MH Marianne H Festival Registration CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The most helpful thing about Websell is that it was already integrated with our existing point of sale system.“ September 9, 2022 JH John H DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Effectively the user experience degrades with the passage of time as larger e-commerce retailers can afford to fork out for the upgrades.“ November 9, 2022 my max y ownerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Nitrosell helped us navigate our store shutdown due to COVID and our sales increased as soon as we implemented the Nitrosell store.“ August 5, 2021 JC Jason C Sioux Shop MangerSports, 501 - 1,000 employeesUsed the software for: More than 2 years. “I still don't think it is quite as integrated as it was with RMS and I miss that but I won't know any different if I had only had Retail Pro the whole time.“ August 5, 2021 BK Brandon K OwnerWine and Spirits, 2 - 10 employeesUsed the software for: 1-2 years. “I like the fact that this product integrates with my current POS system - the set up of products is fairly easy and quick if you are a business that already inputs your data into your POS system.“ August 5, 2021 DS Darren S ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “The interface for generating products is not user friendly and having simple buttons like turn off/on are titled true or false for some reason?“ November 21, 2020 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David C. Owner Wine and Spirits Used the software for: 2+ years ### "Good experience" August 6, 2021 5.0 Great functionality, excellent customer service Pros Great to have web site sync with point-of-sale for inventory management Cons Move toward selling add-on features, making best product more expensive Review Source Response from WebSell August 11, 2021 Hi David, Thank you for the kind review. Syncing between POS and ecommerce sites is what we do best! Delighted to hear you've had such fantastic interactions with our support teams. Thanks, The NitroSell Team MC Milan C. President Food & Beverages Used the software for: 2+ years ### "Very powerful solution to integrated e-commerce. " November 8, 2024 5.0 Very good! The support is always there to solve any issues that arise, and very quickly. I would highly recommend Websell to anyone who is using RMH or CRE point of sale systems and wants to take their business online. It’s a no brainer. The customization options are endless but they do come with an up-charge fee for each feature. If the monthly pricing was more competitive, WebSell would easily be hands down the best e-commerce provider out there. There are much cheaper options less where such as Shopify or Square but they lack the full seamless integration with existing POS platforms such as RMH or CRE. Pros Easy seamless integration with our existing POS. Amazing customer support. Powerful backend UI and features. Cons Pricing more than doubled in the last few years. Not sure why there was a need to double the recurring monthly pricing. You need to have more than a basic understanding of how their systems operate and are implemented if you want to get the most out of your experience. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Reason for choosing WebSell We are already using an existing POS and didn’t want to switch it. Review Source ZV Zack V. Sales/Marketing/IT Wine and Spirits Used the software for: 1-2 years ### "The Vintner Vault WebSell Review" May 4, 2023 2.0 Ease of use of the actual website is nice. Everything else listed in the cons makes it overall a rough experience. Pros Security, look, and versatility of the search feature on the website. Cons LOSING SALES with the poor quality of PAM and inaccuracy of adding weight and dimensions for the shipping. Never have I used a website personally where a company has to call saying that the shipping quote is different than what the website says. Also the monthly rate has increased so much in the 2 years of using your services that we would have considered other alternatives before using NitroSell/WebSell. Review Source WP Will P. owner Wine and Spirits Used the software for: 2+ years ### "Nitrosell does a great job for our online wine and Spirits store" August 5, 2021 5.0 Going on 6 years now, I'm overall pleased with how nitrosell has helped our small business get a great online presence. Pros Its easy to implement and manage. When help is needed, NItrosell's team is there to assist and get things implemented or fixed. Cons Like anything, there are limits to what can be done. We'd love to be able to track an order and send notifications to customers more easily. Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Reason for choosing WebSell Ease of implementation with our existing POS system and felt the ROI was there. Review Source Response from WebSell August 10, 2021 Hi Will, It's been a pleasure working with you over the years. We're delighted that we were able to help you grow your online business. Thanks, The NitroSell Team MO Melanie O. Administrator/Operations Manager Hospital & Health Care Used the software for: 2+ years ### "An amazingly affordable eCommerce platform " June 28, 2021 5.0 NitroSell has been wonderful to work with. If there is a question or concern, they have a team of highly qualified individuals to help troubleshoot. Pros The ease in which we were able to create a customizable eCommerce site for our Gift Shop. What we didn't know when we purchase this software, was what a benefit this would be to our customers during an unprecedented pandemic. Cons There is really nothing we didn't like once we learned how to best utilize the software. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing WebSell NitroSell was more customizable,offered more support, and integrated with our Point-of-Sale system. Review Source Response from WebSell June 29, 2021 Hi Melanie, Thank you for the kind review. We're glad you've enjoyed your experience using our platform and that's it helped your business and customers negotiate a difficult time for everyone. Thanks, The NitroSell Team fG fiona G. partner Photography Used the software for: 1-2 years ### "A Happy customer" November 23, 2022 5.0 Pros Websell's ecommerce platform melds perfectly with our till system so while we are dealing with two different companies, both are familiar with each other and the 'isms' which is particularly helpful when I get lost. Cons I haven't found anything yet that bothers me about the software. I am on a learning curve with it continually. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing WebSell We chose Websell because it would work with our current till system perfectly. Review Source Response from WebSell November 28, 2022 Hi Fiona, Thank you for your review. We pride ourselves on our tight integration between the Point of Sale system and our e-commerce platform. That also means we always have close relationships with the company that provides your in-store POS system. Thanks, Team WebSell PE Phoenix E. IT Admin Construction Used the software for: 1-2 years ### "Positive Experience with Great Support" December 19, 2024 4.0 Overall, I would say it's been positive and again support has been a big reason for that! Pros Its a very robust web portal with a lot of customization options, additionally support is fantastic and very quick at replying! They have also been very accommodating to our requests. Cons Sometimes it can be limiting with the current templates, for example we wanted to have some bars go 100% of the screen width but it was unable to be achieved in the custom formatting and the code that websell offered ended up breaking the code you applied for our forms, so we didn't use it. It isn't a huge issue, just a little nit pick. Review Source Response from WebSell January 6, 2025 Hi Phoenix, Thank you so much for sharing your feedback! We're thrilled to hear that you’ve had a positive experience with WebSell and that you’ve found our support team to be responsive and accommodating to your needs. Providing quick and effective support is one of our top priorities, so it’s great to know that this has been a standout feature for you. We also appreciate your constructive feedback regarding template limitations and custom formatting challenges. While we aim to offer robust customization options, we understand that certain design requests can occasionally pose challenges. Your input helps us identify areas for improvement, and we’ll take this into consideration as we continue to refine our platform. Thank you for trusting WebSell to support your business, and we’re excited to continue working with you to help you achieve your goals. If you ever have additional feedback or need assistance, please don’t hesitate to reach out! Best regards, The WebSell Team ML Mark L. Director Retail Used the software for: 2+ years ### "Review from PSL " December 19, 2024 5.0 Good company and good company to work with Pros Easy to add products via Retail Management Hero Cons Would prefer telephone support sometimes Review Source Response from WebSell January 6, 2025 Hi Mark, Thank you for taking the time to leave us a review! We're thrilled to hear that you've found WebSell easy to use for adding products via RMH and that you enjoy working with our team. Your feedback means a lot to us and helps us improve our platform and services. We completely understand your preference for telephone support and will take your suggestion on board as we continue to evaluate and enhance our customer support options. Your input helps us serve our customers even better. Thanks again for being a valued WebSell customer for over two years—we look forward to continuing to support your business! Best regards, The WebSell Team MH MICHAEL H. OWNER Retail Used the software for: 2+ years ### "Worth every dollar. Love Pam" September 30, 2024 5.0 Been with them for over 15 years, and they have a great support team, and helps resolves issues fast Pros The Best thing about Websell is Pam. (product attribute manager) it easily allows you to manipulate data (in bulk) with out sql or other long process Cons The price is a little high in my opinion, but i looked around and no one has pam or make it as easy as pam does, so its worth it. Review Source AR Andrew R. Operations Manager Retail Used the software for: 2+ years ### "Great support " September 18, 2024 5.0 Great, we've been dealing with them for years and have had no issues Pros The support from the team is great and super quick Cons To be honest we don't have any issues nothing that can't be resolved quickly anyway Review Source EW Edward W. President Automotive Used the software for: 1-2 years ### "Works Well" August 9, 2021 4.0 Support is good would be nice to have one in Is time zone. Every person i have dealt with has been very pleasant. Pros Makes set up so it does not take a crazy amount of time by using data you already entered into your point of sale. Cons With multiple warehouses seems to mix up what items are available sometimes. Review Source Response from WebSell October 17, 2022 Hi Edward, Thank you for the review. We're glad you found implementation to be a speedy process. By using the data in your POS system we can have retailers selling online quicker than expected. Delighted to hear you've had great interactions with our support team. We think they're great too! Kind regards, Team WebSell EA Emma A. Director Retail Used the software for: 2+ years ### "Great for integrated e-commerce" April 24, 2023 5.0 We have used websell (previously Nitrosell) for the last 14 years due to its integration with POS software - perfect for a bricks and mortar store. This allows us to run an efficient operation as we can amalgamate orders across all platforms (in store, telephone and internet) for the most efficient picking and packing and the best customer service. Over the years the platform has allowed us to easily and successfully expand our online inventory and grow our web presence. Our webstore is google friendly and has a modern light feel as well as a great checkout. We are overall happy with the offering from websell and would recommend to anyone with a B&M store wanting POS integration to their website. Pros Our webstore is light and fast and the up time is pretty reliable. Our customers like seeing live stock levels on our webstore which is due to the integration with POS. The data management tool called PAM is fast and easy to use and easily outperforms spreadsheet apps for manipulating large scale data. The support team are consummate professionals. Cons They don't tell us about new functionality that they develop. We have to wait ages for development work and/or bug fixes(many months, even 1 year+) unless prepared to pay a daily rate. The user forum was disbanded a few years ago which is a shame as we could upvote change requests from other people and also crowd fund dev work. Very significant increases in monthly charges over the last 2 years with no change in service received, and lack of a transparent pricing policy. Review Source Response from WebSell April 26, 2023 Hi Emma, Thank you for your review. We're delighted you've had such a great experience using the platform. We love the work of our support team too! We're continuing to improve at communicating new functionality to our customers. Look out for new videos and webinars on new features in the future. We have also replaced the forum with a Help Center where users can search for articles related to their query at help.websell.io. We are continuing to add articles and guides there daily. Thanks, Team WebSell GC Gareth C. IT Manager Consumer Electronics Used the software for: 1-2 years ### "Excellent Cross-Platform Ecommerce Solution" January 8, 2021 5.0 We have had a very position experience with Nitrosell over the last two years, despite some quite complex custom development being necessary to realise our ambitions (most of which has been added to the whole platform for every user to take advantage of due to Nitrosell's collaborative model). The whole team seem to have the best (commercial) interest of their clients as their top priority - they are quick to respond on even the smallest support queries (and very quick to resolve our one mission critical failure so far, which occurred as a result of something completely out of both our control and theirs). Pros When talking to the Nitrosell Team you can tell they inherently understand the system they have built, that they are constantly working to make it better, and that there are no sacred cows if priorities change or a better way to accomplish something is discovered. The sheer power and flexibility of the platform is a huge boon compared to our previous website, where even the simplest function or format amendments required developer involvement and long delays - our highly motivated inhouse team can work hand-in-glove with the Nitrosell support reps and developers to constantly evolve the website design or functionality. Despite being a proprietary platform it feels like we have the flexibility of a self-developed, open-source website - truly the best of both worlds! The product management interface generally relies on whatever POS it's integrated with, and the tight nature of the Nitrosell/RMH integration makes product management and order / customer management seamless between our (physical) shop and the website. Cons The online management tools are very well designed, but most attribute management for products is accomplished by a desktop application called PAM (because those details are largely stored locally, and only sync'd up to the website when the product is made available online), which by Nitrosell's own admission lacks the UI flair. It is a stable and powerful data-entry tool, particularly when batch-editing a number of products, but can be tedious when entering filtering variables or description fields individually product-by-product within cells of the grid. Review Source Response from WebSell June 29, 2021 Hi Gareth, Thank you for the detailed review. We're glad you've had a very positive experience using our platform. We're always working to make improvements to our product and your comments will help us to continue to develop. Thanks, The NitroSell Team JC Jason C. Sioux Shop Manger Sports Used the software for: 2+ years ### "Nitrosell Customer Service is A++ Integration with more POS systems needs some improvement" August 5, 2021 5.0 Overall I have been working with Nitrosell for 14+ years and its been great! Over 14 years there are a lot of hurdles and changes and we have worked through them together. I am happy to be with Nitrosell. Pros I like the simplicity and easy to use aspect. I like that Nitrosell teaches you how to run it and I have control to do what I need to without always having to ask for help. I think Nitorsell has A++ customer service and is always great to talk to when a problem comes up. Cons I loved how integrated Nitrosell was with RMS and I moved to Retail Pro v9 and it was less integrated and a bit more clunky but we worked through some growing pains and it has been working good since. I still don't think it is quite as integrated as it was with RMS and I miss that but I won't know any different if I had only had Retail Pro the whole time. I also feel at times development is a bit slow, in the past when I have asked for a new feature or update on a feature it seems to take a long time or development costs can be quoted at high prices. I wonder if those development prices should be "shared" across all users who would also use the new feature. I think this would allow Nitrosell to get paid for new developments to improve their product and also help keep the cost manageable to the users rather than asking one user to foot the whole bill and then the development never happens. Review Source Response from WebSell August 10, 2021 Hi Jason, Thank you for your review and feedback. We're delighted that you've been with NitroSell for so long! It's been great working with you for over 14 years. It's also encouraging that you switched POS systems with us successfully and maintained normal retail operations. For custom development projects we take the time to ensure that when we create a new feature, it will work in all possible circumstances. As a result we do a lot of testing before we consider new features as finished. While this might result in a longer development time, it ensures we stick to our core mission of delivering a quality ecommerce product. Thanks, The NitroSell Team QDP Q Doh P. President Retail Used the software for: 2+ years ### "Nitrosell integrated with Retail Management Hero (RMH)" June 28, 2021 4.0 Overall, the software has a lot of potential, functions, and compatibility with POS system. Reasonable price and addable features. Pros The fact that I can integrated the website with the POS software (RMS, RMH) This makes the inventory management very easy. You can utilize a lot of POS features on the web. Discount, Price change, promotion etc. Cons Need some time to learn how to use the software well. The support team are very helpful. But, they are in a different time zone. So, usually, it takes one day to askt and another day to get an answer. Reason for choosing WebSell Like I mentioned above, I didn't have choice at that time. And, now, I have invested so much into this platform and it would take a lot of time and resource to move to a different platform. If I have a time and money and man power, I would consider other platform such as Shopify, Woocommerce. But, Nitrosell does almost everything I need to do for now. Review Source Response from WebSell June 30, 2021 Hi Q Doh, Thank you for your review. We're glad you've found everything you need with NitroSell so far. We are always working to expand our offering further and we hope that you can scale your business as you'd like with us. Thanks, The NitroSell Team BK Brandon K. Owner Wine and Spirits Used the software for: 1-2 years ### "Cash Register Express Integration" August 5, 2021 3.0 Overall, I am pleased with the software but think it has a long way to go. I have faced many challenges but the people in the company have all done their best to address any issues. I believe all software systems have flaws but also believe that Nitrosell does try to get better overall to eliminate them. Pros I like the fact that this product integrates with my current POS system - the set up of products is fairly easy and quick if you are a business that already inputs your data into your POS system. Cons I don't like how the support is handled, it uses a ticket system when you have issues instead of a call in system. Also, I don't like the checkout page options that are offered, I feel that Nitrosell needs to update the checkout page and make it more user friendly and custom. I am in the delivery business and the section for adding tips for the delivery drivers is not the best. It needs to have suggested tip increments and better functioning. Reason for choosing WebSell At the time, it was the only solution that integrated with my PC America Cash Register Express system. Review Source Response from WebSell August 27, 2021 Hi Brandon, Thank you for your review and feedback. We use a ticket system so it's easier to keep track of issues and have multiple people working on items. However, we do have a call system and the number is +1 (888) 906 0639 if you want to reach our support team. We are also about to release our updated site templates which also feature a revised checkout function and have more options for customization. I will have someone from our team reach out to you to discuss new checkout options. Thanks, The NitroSell Team AG Antonio G. Warehouse Manager Wine and Spirits Used the software for: 2+ years ### "Mission Fine Wines Review" September 22, 2022 3.0 We never have to really worry about any issues with our website because I know that whenever we encounter a problem, it will likely be solved within a few hours. Pros Relatively simple to use once you understand the platform. Customer support has always been helpful and responsive. Cons Lots of added and expensive fees if we ever need something done within our website, this is holding us back from revamping and modernizing it more which we would like to do ideally. Review Source Response from WebSell October 17, 2022 Hi Antonio, Thank you for your review. Glad to hear you've had some great interactions with our customer support team. As we are a small team with a unique product, customizations do require extra fee to cover the cost of development. Our internal sales and success team would be glad to speak to you about your specific needs and goals. Kind regards, Team WebSell MH Marianne H. Festival Registration Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Websell" September 9, 2022 4.0 We really like Websell. I have been able to manage most things myself. When I cannot figure out a problem, the techs are very helpful. We once had a webstore that was not connected to our POS and that was very difficult to manage. Pros The most helpful thing about Websell is that it was already integrated with our existing point of sale system. The web orders come into our POS and all inventory is controlled in the POS. So great!! Cons Our customers have problems getting their orders to process when they have a PO Box as their address. This happens too often. Reason for choosing WebSell We could keep our existing POS and the price was affordable to us and our customers. Review Source Response from WebSell September 13, 2022 Hi Marianne, Thank you for the review. Integration is what we do best and we're glad it has made your e-commerce journey a little easier. Thanks, Team WebSell JH John H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good at the beginning, but functionality declines with time." November 9, 2022 4.0 The initial integration with Nitrosell/WebSell was easy as we used a compatible ePOS, RMH. Support queries were answered quickly.However, as time as gone by we have realised that the company will not upgrade functionality to the market standard (inspite of a stiff monthly fee) without further spend. If this had been made clear at the beginning there is no way on God’s Clean Earth I would have gone with WebSell.Effectively the user experience degrades with the passage of time as larger e-commerce retailers can afford to fork out for the upgrades. We pay 2640 GBP annually and get support when we need it (which is less and less as it is a mature site) but requests for basic improvements in indexing, cart, checkouts and search come with a price tag we can’t afford. Pros Seamless integration with our ePOS (RMH). Cons The expense and that it doesn’t upgrade unless you pay on top of the monthly fee. Reason for choosing WebSell Ease of integration with RMH. Review Source YG Yitzi G. Owner CEO Retail Used the software for: 2+ years ### "Its our whole business " August 8, 2021 5.0 Pleasant. Nitrosell is overall a good company and looks to help you succeed. Pros Nitrollsell allows us to seamlessly use our pos system onto the www. Anyone considering going online must have qn integrated system and nitrosell is a fantastic choice. Cons Although customer service is great they can he hard to reach and there is no phone support. Also you can't integrate features you'll see on other sites like shopify unless you pay for it. Review Source Response from WebSell August 11, 2021 Hi Yitzi, Delighted to hear from you! Pleased to hear our integrated ecommerce solution has saved you some headaches. As our platform isn't open source, all features must be developed by our team. As a result, we need to charge for these new features to ensure we provide an excellent product. Thanks, The NitroSell Team DD Dan D. Owner Retail Used the software for: 2+ years ### "South Side Comics" October 18, 2022 4.0 Pros Management is very easy once the user learns the processes. PAM is incredibly useful and Synch is fast. Marketing management is very useful. Cons The cost was tripled in one year. Websell should provide the shipping, not require 3rd party. Websell also needs an APP. The mobile website is good, but sizing is problematic at times. Reason for choosing WebSell Websell worked directly with software used for my business (Comics Retail) Review Source PO Paul O. Owner Retail Used the software for: 1-2 years ### "Paul O Connor Shoes " October 4, 2022 5.0 Apart from the limit on the number of characters on the product description, we find it an excellent system, and there ecommerce marketing assistance is a real bonus, especially driving sales through the website Pros Once the initial training was provided, we found it very easy to use Cons There is a limit on the number of characters that can be used on initial product description of 26 characters Reason for choosing WebSell Integration of inventory with website is excellent Review Source Response from WebSell October 11, 2022 Hi Paul, Thank you for your review. We're glad we've made your e-commerce journey as easy as possible. I will pass your feedback on the product descriptions on to our team. Kind regards, Team WebSell AR Agnieszka R. President Retail Used the software for: 2+ years ### "Retail" August 5, 2021 4.0 Pros Innovative, up to date, easy to use, informative Cons Inventory management makes sometimes a longer process Review Source Response from WebSell October 17, 2022 Hi Agnieszka, Thank you for your review. We're happy to hear you find WebSell easy-to-use and informative. Having your Point of Sale system and e-commerce connected actually makes inventory management easier as when you make changes on your POS, you're updating that info on your webstore too. Kind regards, Team WebSell SD Shelly D. Treasurer Retail Used the software for: 1-2 years ### "Integrates with Inventory software" August 7, 2021 4.0 The setup was not too bad. We had an awesome person we worked with by phone. Pros The most convenient feature for us is that the website integrates with our Inventory software. I don't have time to manually adjust pricing and inventory levels. I really like the PAM Software application that goes with the website software. Cons It would be nice to have a refresher course about a year after starting with this web interface. I'm sure there are features we are not utilizing. Reason for choosing WebSell NA Review Source Response from WebSell August 11, 2021 Hi Shelly, Thanks for the great review. We're glad you like our Product Attribution Manager (PAM) software. It was purpose-built to be used easily by retailers like you. I can have our specialist reach out to you about a refresher course in using our software and services. Thanks, The NitroSell Team CK Ciara K. Manager Retail Used the software for: 2+ years ### "Can not recommend enough" June 28, 2021 5.0 I cannot recommend nitrosell enough, it makes having a websitre very easy to use and customer service are always on hand to help Pros Nitrosell are so easy to work with, easy to implement an manage, can not recomment enough Cons there is nothing that could be improvedon, it is a complete package Review Source Response from WebSell June 29, 2021 Hi Ciara, Thank you for your kind review. We're glad to hear you've found everything you need with NitroSell. We look forward to continuing working with you and your business. Thanks, The NitroSell Team Similar Products Featured ## Related categories [Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Integration](https://www.capterra.com/integration-software/)