# ARI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ARI the right Auto Repair solution for you? Explore 660 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201737/ARI/reviews --- ARI 4.6 (660) [View alternatives](https://www.capterra.com/p/201737/ARI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of ARI Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews KS Kevin S FounderAutomotive, 2 - 10 employeesUsed the software for: I used a free trial. “I liked the ability to have a all in one crm and shop work flow type of system, allowing both customer and I to have repair statuses, information of the vehicle saved under each customer. And in comparison to other types of shop programs I feel this is a great competitor price point.“ April 28, 2026 GY Gustavo Y OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other critical topics“ April 28, 2026 GP Geoffrey P OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers service reminders.“ April 29, 2026 SP Stephen P OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “Some of the functions with the integration with Quickbooks do not work such as bulk syncing with the customer invoices.“ April 29, 2026 DE Dustin E Owner TechnicianAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Workflow Management: Streamlines the daily grind by making it easy to convert estimates to invoices and manage appointments, which helps reduce administrative "desk time."“ April 28, 2026 cn chris n ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system.“ May 1, 2026 TH Tyler H CEOAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “While ARI is designed as a general mechanical shop management tool rather than an ADAS-specific platform, its flexibility allowed me to easily adapt it to my calibration and diagnostic workflows with great success.“ April 29, 2026 CS Charles S OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases but should also integrate it for in person also, they are partnered with 360 payment and i think its wrong to charge people per transaction then also charge a monthly fee on top of that. “ September 21, 2025 ## Showing most helpful reviews Showing 1-25 of 660 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey R. Owner Automotive Used the software for: Less than 6 months ### "Best software for the price, still feels clunky. " July 12, 2025 4.0 It was overall okay. Writing invoices was very easy and they presented a very professional feel. Navigating the software was king old of clunky and awkward. Sometimes the vehicle I wanted to add just wasn’t there. The vin decode did work well and the integration with Carfax was nice. Pros It’s got everything an automotive shop would need to survive in the digital world. It offered all these features at a fraction of the price of its competition. Cons It’s kind of clunky. I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired. It is function, don’t get me wrong, it’s a scaled version of the web app. I’d like a slicker, easier to use and navigate interface. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI The price of ARI was a fraction off everyone else’s price. Review Source JM Jason M. owner Automotive Used the software for: Less than 6 months ### "Great software for starters in a small business. " April 28, 2026 5.0 Overall, this is a great software solution for small shops. It offers great value for the price, and I was impressed by how easy it was to get started. The software's capabilities are well-matched to its price. Pros You get human customer support. Replies to question fairly quickly. Bugs and issues usually get fixed fairly quickly. Always continuing to improve the software. Great value for money compared to the well-known companies in the same field. Lots of extras are included compared to the large companies. It has pretty much what one may need to start out without breaking the bank or contracts. Cons Still lots to improve in the accounting and integration with QuickBooks. Purchase order numbering is still not working 100%. Inventory management in keeping records of what you order, how the inventory gets into the system and creating duplicate parts in inventory where one should be able to trace back to the work order/invoice is not available. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing ARI Price and no contract or setup fee. Very easy to deal with and pricing is clear and simple. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Price, old interface, complex at times, not easy to start with. Review Source JD Jessie D. Office Manager Automotive Used the software for: 6-12 months ### "High Potential" April 28, 2026 3.0 I feel it has potential and I will hang on until improvements are made because I feel it is going in the right direction overall. Pros Value for money is the major pro with this software. I like features that make things easier. The Labor Definitions. Invoices take less time than with other software. Cons Interface, Slowness, Syncing, Integrations and Invoice template are in need of some upgrades. Emailing feature has had some hiccups with customers. Major information that should be more visible or prominent. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing ARI Price of the product was the major sell for us. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Shop Monkey Upgrade ended up being a downgrade. Review Source EC Eric C. CEO Automotive Used the software for: 1-2 years ### "ARI is the perfect partner for a small mechanic business " April 29, 2026 4.0 ARI has been essential in making my business easier to manage and saves me tremendous amounts of time making my business more profitable and giving my customers better service. Pros I love the AI labor guides. They are fairly accurate and the small changes that I do have to make save me hours over what I used to spend to create quotes from scratch. Cons It also deals with the AI labor guides. Occasionally it will create a guide that is incorrect for the vehicle. That is selected. There is no way that I have seen to get the AI to correct the guides. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Reason for choosing ARI The primary reason that I chose ARI was cost. I am a small mobile mechanic. All of these other products were created for large shops. The cost was to high and while they had some features that I would have liked to use there many features that I wouldn’t and couldn’t use. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) It was do generic for my use. And the quote building process in the CRM was long and painful Review Source RB Robert B. CEO Automotive Used the software for: 6-12 months ### "The BEST Bang for Buck Automotive Platform" April 29, 2026 5.0 Overall experience with ARI has been a blast, super responsive and in the time I have used ARI I have seen 2 UI updates. Just showing how much they are wanting to update and improve their platform. Pros The thing I like the most about ARI is how organized everything else. I mean from customers to vehicles to tax information. It is all super easy to find and navigate. Cons I think maybe the thing I like the least about ARI is the M1 integration. Sometimes it works and sometimes it doesn't it really is just kind of hit or miss sometimes with how the M1 labor time integration works Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI ShopMonkey and Tekmetric were just way too expensive. I mean why would I need to use one of them when I get everything I need under ARI's umbrella Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not look professional enough and did not have near enough the features I was looking for a in a premium product. Review Source AL Adam L. OWNER AND TECHNICIAN Automotive Used the software for: Less than 6 months ### "DONT BE IN DOUBT BY THE PRICE!!" April 28, 2026 4.0 OVERALL IM SATISFIED WITH IT AND PLAN IN THE FUTURE TO GET THE FULL ACCESS TO BE ABLE TO LOOK UP REPAIR INFO. Pros THE PRICE POINT IS NUMBER 1. BUT EASE OF ACCESS IS GREAT AS WELL. WOULD PROB WORK BETTER IF I HAD TIME TO SIT DOWN AND FULLY LEARN HOW TO USE ALL ITS FUNCTIONS. MY CUSTOMERS RAVE ABOUT IT TOO! SMS INVOICES ARE DETAILED FOR THEM TO UNDERSTAND WHAT IM DOING TO THEIR VEHICLE. Cons IM POSITIVE THERES MORE IN THE SOFTWARE TO MAKE THINGS RUN EASIER BUT FIGUREING THEM OUT IS A LITTLE CONFUSING. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing ARI I CHOSE ARI DUE TO PRICE POINT. STARTING A NEW BUSINESS WITH LOW OVERHEAD MEANT FINDING AN INVOICE SERVICE THAT WASNT GOING TO BREAK ME BEFORE I EVEN GOT STARTED. Review Source DW DOUGLAS W. Boss man Doug Automotive Used the software for: 2+ years ### "I've been a subscriber for over 2 years" April 29, 2026 4.0 The software demonstrates commendable functionality. While customer support could benefit from enhancement, the product offers significant value for its cost. Pros The cost-effectiveness of this service offers exceptional value. The bookkeeping software is built right in Cons It appears that some of the labor times are slightly inaccurate. The system could use an update to reflect the proper labor time Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI The price is much better with ari its much more affordable Review Source CS Chad S. Mechanic and owner Automotive Used the software for: 6-12 months ### "Super awesome for work flow" April 28, 2026 5.0 Highly efficient and helpful, always new updated and improvements, support from staff, overall game changer Pros Easy to use for mechanics service advisors and managers and customers all in one portal and digitally shareable Cons Looking forward to more integrations and leads through the service and maybe the option to make it more personal Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing ARI Cost, updates, integrations, appeal, ease of use Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) It wasn't auto specific, it wasn't easily integrating, the forms were choppy, ARI much smoother interface and easy to navigate Review Source AA Albaraa A. Owner Automotive Used the software for: Less than 6 months ### "Honest review from a mobile brake repair service owner" April 29, 2026 5.0 I'm extremely satisfied with ARI during the period that I have been using it and I plan on continuing to use it in the future. I look forward to the future updates! Pros What I like the most about ARI is the amount of features if offers for the price point, I like the integrations that ARI offers, it makes everything much easier and I don't have to navigate to multiple software which is a huge plus. Another aspect that stood out to me is the customer support, the response time is extremely quick and very open to feedback, they have been really helpful and the response time makes work so much smoother and quicker. I also love the fact that ARI offers a client portal and customer relationship management features. Overall I'm very impressed with the quality and service that ARI provides. Cons Some things that I would like to note are the limited invoice template options (enabling qr code for custom invoices, editing certain fields, like moving phone number below email for the default template, etc.) The license plate decoder is also buggy at times when pulling vehicle information. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI Similarity in features and the price point. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Affordability as well as the similarity in features. Review Source GP Geoffrey P. Owner Automotive Used the software for: Less than 6 months ### "Competes with other shop management software for a fraction of the price." April 29, 2026 5.0 Overall, I have been very impressed with ARI. They are on par with the more expensive guys for a fraction of the price. They are always making improvements. Pros ARI has been a great investment for my business. As a startup, I needed shop management software to keep my on track, but couldn't afford $300 per month or more that other companies charge. I settled on ARI and am so happy I did. For a fraction of the price, I can track customers, vehicles, payments, and workflows. ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers service reminders. ARI also integrates with Square, QuickBooks, Mitchell 1, and Parts Tech. I love the parts tech integration because I can order parts right from my estimates. They are also quick to respond to customer support. Cons ARI offers A LOT for the money, and as a result, there is some stuff I don't use. A good example is the Invoice status menu. ARI offers 11 different statuses for invoices but I only use four or five. I wish these features were customizable. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing ARI I chose ARI for the price, but am glad I did. ARI has been an affordable, yet robust solution for my shop needs. Review Source CM Christina M. Administrative Assistant Automotive Used the software for: I used a free trial ### "WAY TO GO ARI!" September 17, 2025 5.0 ARI is great so far. despite the learning curve, it is intuitive and easy to use, I like the layout and the integrations as well! Pros ARI is great! We especially enjoy the ability to give customers a "customer site" where they can follow along with the repair process. We also enjoy being able to offer financing and the price for ARI is super cheap for the amount of value they provide! Customer support is great, they respond quickly and have solutions ready. Creating estimates is a breeze with the AI function. I am not worried about security either because it is all on the cloud! Cons it can be a bit of a learning curve. Also, I am still unsure if the estimates that I have written on ARI will stand up to the insurance companies requirements? I guess we will have to wait and see. I do not like how the "markup" works. I should be able to mark up some things and not have to mark up everything. Switched from [Qapter](https://www.capterra.com/p/228730/Qapter/) Qapter is too expensive and is still missing many of the features that ARI has. Also, nothing integrates well with Qapter. Review Source WN Wrex N. Owner Automotive Used the software for: 6-12 months ### "Quality yet Inexpensive Solution" April 9, 2025 5.0 ARI has suited the needs of my shop for the past several months now, and it gets the job done in every regard. Not only is it inexpensive, but it’s beginner, friendly, well still offering a lot of functionality. You can also scale it to meet your needs, especially as your shop continues to grow. Pros Cross platform capabilities, the ability to scale to meet my needs, things just work Cons The user interface on the desktop side of things is a little bit clunky for using a keyboard or mouse Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) Reason for choosing ARI I like the fact that I could set everything up right from within the app, I didn’t have to use my computer to set up ARI. The free trial was also nice. Review Source DS Demond S. Manager and Owner Automotive Used the software for: 6-12 months ### "Great Software!!!" April 28, 2026 5.0 Once setup I really enjoyed the workflow it made keeping up with jobs a lot easier and delivers professional look for customers l. Pros Workflow management and customer support were the highlights of software really made everything smooth. Cons Setup was a little tough but the customer support was there the entire way to get everything personalized and setup how you like it. Alternatives considered [Web-Est](https://www.capterra.com/p/90308/Web-Est/) Reason for choosing ARI More professional for larger teams and workflow Switched from [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) Pricing was higher and ARI had the features I needed for way less Review Source MH Michael H. Owner Automotive Used the software for: 6-12 months ### "For the price it’s unparalleled!" September 19, 2025 4.0 Overall we are satisfied with the product for the price. I would not pay much more for it before using a service which has better support. Pros It’s an inexpensive alternative to the other shop software. It helps me keep track of our appointments. Cons It’s difficult to use for me. It’s hard to elaborate on the things I like least. However getting to maps from the appts is ridiculous. Requires to many presses. Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Reason for choosing ARI I chose Ari because I was able to implement without pressured sales teams Review Source BP Barry P. Owner, President Automotive Used the software for: Less than 6 months ### "Satisfied RV tech" April 29, 2026 5.0 Best sales tactic I've seen. Sent it free, get invested, offer a lower price than any competitor. Well satisfied with product Pros Simple to to set up and use. Can use my own code system for parts set up. No required add ons. Great product. Cons Some customization I'd like but may be a familiarity thing for me. Example: Is is possible to put my logo on the text message appointment set up vs ARI? Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing ARI Price, features, ease of use. I was set up and billing within 8 hours or less. Review Source AC Andres C. Safety Manager and Shop Supervisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great for a small truck fleet" April 28, 2026 5.0 Pros For a small/medium fleet is perfect to track repairs and stay compliant. Very easy to use and user firendly Cons Cannot use telematics API to get info from truck into the program and coordinate proper preventive maintenance Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing ARI Although fullbay is a better product, it is costly Switched from [AutoSoftWay](https://www.capterra.com/p/230031/AutoServ1/) Autosoftway is not a program made for trucks not fleet Review Source TB Tyler B. Owner Automotive Used the software for: Less than 6 months ### "Makes life easier" April 28, 2026 5.0 I'm very pleased with the tools provided. They are all essential for business operations. I would highly recommend Ari. Pros This software is easy to use and saves me time by eliminating the need to switch between different programs. The QuickBooks integration is seamless and works perfectly. Cons Moving clients from QuickBooks Online (QBO) to Ari was initially challenging. However, the staff made the process easy and handled it on my behalf. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing ARI Value, ease of use, and speed in completing office tasks. Review Source DP David P. Owner Automotive Used the software for: Less than 6 months ### "Great start up option " May 7, 2026 4.0 Good so far but because it doesn’t have more explanation on how it works I might not keep it long term Pros Ease of creating RO using license toget information and being able to work on the phone through text make it very user friendly Cons Accounting side of software doesn’t make it easy to transfer to QuickBooks you should be able to automatically finish something and it transferred or give you the option to transfer immediately Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing ARI Price and that I can do almost everything on my phone Review Source jO joell O. Owner Automotive Used the software for: 1-2 years ### "Great for small grages with a realistic budget" April 9, 2025 5.0 WONDERFUL, finding an invoicing and client management system that is cost effective is very hard. ARI meets all our needs! Pros It has everything we need as a smaller shop with a GREAT price tag! We use the invoice, vehicles, and client features and dabble with the others. Cons I am unsure why it populates multiple accounts for each employee and I can not get down the accounting feature but we do not require them for what we need Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing ARI The price and functions for what we need are perfect! Review Source DL David L. Owner Automotive Used the software for: Less than 6 months ### "Best startup system I found in 30 yrs of experience!" April 16, 2025 5.0 Very good system that got the shop billing quickly and easily so we could deal with other issues instead of billing and collecting! Pros I have been in the Buisness from tech to shop manager service writer and parts now a Buisness owner and this is a very well thought out system that’s easy to use with some knowledge of how things work! It is the very best reasonably priced software on the market and I have used many of them! Cons The initial setup is the only part that I did not find user friendly and still need to make some changes now to the pricing system! Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing ARI Price and ease of use was my deciding factors Review Source KS Kevin S. Founder Automotive Used the software for: I used a free trial ### "SGC Review" April 28, 2026 4.0 It has helped scale my business to a nother level only moving forward from here , support team has been helpful. Pros I liked the ability to have a all in one crm and shop work flow type of system, allowing both customer and I to have repair statuses, information of the vehicle saved under each customer. And in comparison to other types of shop programs I feel this is a great competitor price point. Cons Takes a bit of time to go through and learn each individual element of each area of the program - not so much streamlined as others seemed in some aspects almost like a dated software Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing ARI Price point and differing features - ability to scale my business with minimal startup Review Source TS Tyler S. Automotive Technician Automotive Used the software for: Less than 6 months ### "Best Cost Effective Shop Management Software for Independent Shops" April 28, 2026 5.0 My overall experience with ARI has been extremely positive. I run an automotive service business and efficiency matters a lot when you’re balancing estimates, invoicing, customer communication, scheduling, and repair documentation all at once. ARI simplified that process and made everything much easier to manage. Before using it, a lot of time was wasted jumping between different systems or manually keeping track of customer information and repair history. ARI centralized everything into one platform and made the workflow far more streamlined. It helped my business look more professional while also improving organization and saving time every single day. One of the biggest strengths is that it feels built for real world shop workflow instead of being overly complicated. The software is straightforward, fast, and easy to learn while still offering powerful features. The AI tools especially help speed up writing estimates and repair descriptions which saves a surprising amount of time throughout the week. For the price, I honestly think it delivers more value than many larger and more expensive shop management systems. I would absolutely recommend it to independent shops, mobile mechanics, or anyone starting their own automotive business who wants a professional system without spending a ridiculous amount of money. Pros ARI has honestly been one of the best investments for my business. It has saved me a huge amount of time by keeping everything organized in one place instead of bouncing between paperwork, text messages, and multiple programs. The workflow is clean and easy to use, which makes creating estimates, invoices, repair orders, and customer communication fast and professional. The customer portal is a huge advantage because customers can approve estimates online, view invoices, check repair status, and keep track of service history without constant back and forth communication. That alone cuts down wasted time massively. What really surprised me is how useful the AI features are. They speed up writing estimates, repair descriptions, and customer communication to the point where it honestly feels faster and more efficient than some of the larger legacy systems like Mitchell or ProDemand for day to day workflow management. For a smaller shop or mobile business trying to stay efficient without spending a fortune, ARI is extremely cost effective. Overall it helped me operate more professionally while actually reducing stress and saving time. Cons The biggest thing I wish ARI had is the ability to upload or attach videos directly into estimates, inspections, or customer communication. Photos are great, but being able to send customers videos of noises, leaks, suspension movement, or live diagnostic findings would make communication even stronger and help build more customer trust. Other than that, there are a few small areas where additional customization and deeper workflow integrations could improve the experience even more for advanced users, but nothing major enough to outweigh the benefits of the platform. Overall the downsides are minor compared to how much value the software provides. Review Source SC Steven C. Owner Automotive Used the software for: 6-12 months ### "Best choice we ever made" April 30, 2026 5.0 The experiences we have had with ARI has all been positive. We have zero complaints and zero regrets. Pros Our shop loves ARI. It helps us effectively and efficiently keep up with our daily and monthly workflow. The book your own appointment link has been a great resource for getting new jobs from our online advertising. The customer support, don't get me started. \[sensitive content hidden\] and his team are always quick to respond and always help when we have an issue. If it is something the program doesn't yet do, they work it into their next upgrade and poof it now does what I need it to do for my shop to run our way. I think that is the coolest feature of this program. Value for the money is top of the list. I couldn't ask for a better system for the price we pay. Being a very very small shop the value we get for what they charge monthly fits perfectly into our budget. We can't say enough great things about ARI. The program is the best, the customer service is top notch, I wouldn't trade it for the world. We are a very happy team. Cons Don't really have any cons. When we run into an issue, they are quick to point us in the right direction or add the fix to the program. Who could ask for more? Review Source SG Sandra G. President Automotive Used the software for: 1-2 years ### "Excellent value for the money!" April 28, 2026 5.0 overall, very satisfied with program. would definitely recommend. Very easy to navigate and super helpful to run our small business. Pros I give this product a 5-star because it delivers excellent value for the money. it has helped improve workflow management in our shop by keeping things organized, saving time, and making daily operations run smoother. overall, it is a great investment that has made our small business more efficient and productive. Cons occasionally a few glitches, loading after loading if you exit and return it goes away. Also from time to time, it will glitch and not allow you to add appointments to personal calendar so you will have to log off and log back in for it to be fixed. Review Source EO Elizabeth O. Owner Automotive Used the software for: Less than 6 months ### "TA Automotive review" April 28, 2026 5.0 I really enjoy the program. I wouldn't change to another. Everything helps me as a new owner who has never done this before Pros ARI is great at just about everything it offers. I wish there were a few things i could do. But there are no bugs that i have encountered that they didnt fix right away. Security is great, worth every penny. Customer support is helpful. Repair status is helpful, but not necessary. Workflow management is helpful. Car info is very helpful. I wouldnt change much. Cons I would love to be able to fix estimates without making a whole other one. Or remove items to add to another without having to make a whole other one Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/)