# OnScreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnScreen the right Onboarding solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203041/OnScreen/reviews --- OnScreen 4.6 (17) [View alternatives](https://www.capterra.com/p/203041/OnScreen/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OnScreen Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon N. Managing Director Management Consulting Used the software for: I used a free trial ### "Just so simple !" September 15, 2020 5.0 Simple, cost effective and just makes my teams life easier Pros No difficult installation, easy to set up guides, love the fact it works with ANY Web applications. Cons Still waiting for the negatives, Just great support at every level. Reason for choosing OnScreen Cost, Ease of deployment and the Free trial Review Source SM Sheng M. Digital Adoption Administrator Farming Used the software for: 2+ years ### "Easy to Use" December 15, 2022 5.0 OnScreen was extremely helpful. Great service. Was very responsive. Pros The software was easy to navigate. Useful tools to help make guides easy to use. Cons Some integration was difficult because we work inside a virtual desktop inside another virtual desktop but OnScreen was patient and willing to work through the new experience. Review Source DT Dane T. Product Owner Machinery Used the software for: 1-2 years ### "OnScreen Review December 2022" December 16, 2022 3.0 \- Client support is exceptional Pros \- Ease of use & accessibility- Ease of deployment Cons \- Administration constraints & limitations- Simplicity can also hold back on the applicability for varied domains & applications Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing OnScreen \- Price- Flexibility- Service Level- Ease of use & accessibility- Ease of deployment Review Source VR Verified Reviewer Career Skills Program Instructor Professional Training & Coaching Used the software for: Less than 6 months ### "I Like Onscreen" July 10, 2020 4.0 I teach a Veterans to Work Career Skills Program here on Fort Hood, TX and I'm delighted to be using Onscreen in my class. I believe is a great tool to help instruct my students on navigating the system and giving them a better understanding of the different business processes. Pros OnScreen enables our students to be independent and able to easily navigate a business system on their own. I see Onscreen being a valuable tool for businesses and classroom moving forward. Cons Not being able to delete a portion of the recording without deleting the whole recording when you mess up during the recording. This causes issues when the helper is turned on in the actual system. Review Source GL Gary L. Director of Change Management and Sales Information Technology and Services Used the software for: 6-12 months ### "Highly recommend OnScreen" September 15, 2020 5.0 Pros OnScreen has helped us enhance End User’s adoption and quality compliance to “best practices” within enterprise software i.e. ERP . . . SAP and others. As an OCM practice leader we now have “hard evidence” that End Users are competent in following the best practice methods. Additional, with OnScreen we are able to validate conformance to GMP’s (Good Manufacturing Practices) and ISO 9000 standards. Cons No cons so far, the solution is simple once you have a demo or 2 Review Source AM Alexandre M. CEO Information Technology and Services Used the software for: 1-2 years ### "Onscreen - Alex" July 30, 2020 5.0 It was a great experience under our AP Team, which we could deploy it and have training guides helping the whole team. Pros It is easy to install and use. I could create training guides in few minutes. Cons It is perfect for me and for what I need Reason for choosing OnScreen Because Onscreen is much simpler to install and use. Also, price is very good. Review Source AC Aleathia C. COO E-Learning Used the software for: 1-2 years ### "Onscreen Overview" December 21, 2022 5.0 Onscreen has help to solidify students understanding of lectures Pros Onscreen is very valuable to help in the training environment to help students understand the methodology of the case studies Cons Make sure the right areas are highlighted during the creation mode before go-live Review Source SA Solomon A. Director of SAP COE Education Management Used the software for: 1-2 years ### "End users ease of use..." August 12, 2020 5.0 Pros End users always have questions on how to properly fill in information. OnScreen provides them the right information as they are entering things Cons The feature are great and i cannot think of any negatives Review Source JMT JULIANNA M T. IT Manager Information Technology and Services Used the software for: 6-12 months ### "OnScreen " August 16, 2020 5.0 Our experience with OnScreen has been extremely positive. My team was able to successfully create recordings after just a couple of training sessions with the OnScreen team. They are very responsive and helpful. It is apparent that they care about their customers! Pros The key benefit of OnScreen is that it allows the SAP user community to be autonomous when it comes to performing their daily activities in SAP. This allows the SAP IT team to focus on project work instead of constantly training and re-training. It's a win win for everyone! Cons The OnScreen team is constantly making updates to the software to improve the functionality. At this time, I don't have any suggestions for further enhancements. Review Source RS Rick S. Sr Manager Finance & HR Systems Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Effective way to standardize your in-app user instructions" August 24, 2020 5.0 Pros Useful tool for any sized company, which aids in for reduced time for on-boarding, helping with user training and assisting with complex processes. Well designed for both the user experience, as well as the back-end maintenance of the content. We've found even more use cases beyond SAP, with it now supporting any browser based application. Cons Would be interesting to see future automation for triggering the guides. Currently, the main option is thru the user initiating. Review Source NC Nigel C. CEO Information Technology and Services Used the software for: 6-12 months ### "Onscreen SAP user adoption" September 18, 2020 5.0 Simple, intuitive, collaborative Pros Its simplicity to drive my teams adoption of our exiting SAP systems so now better productivity and ROI of our original SAP investment Cons nothing, maybe just some GUI design that could be worked on Reason for choosing OnScreen simplicity, price and clear ROI Review Source DW Declan W. Product Owner Information Technology and Services Used the software for: 6-12 months ### "OnScreen is great for Onboarding and Training Users in the flow of work" July 21, 2021 5.0 Pros It's great to ensure that users can be given the support they need within in the live application as they are completing their work. Cons The whole OnScreen team is amazing at what they do. So nothing comes to mind. Review Source MB Michael B. IT Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Wish We Had This During SAP Implementation" July 31, 2020 5.0 Pros OnScreen for SAP is very helpful for beginner and infrequent-use end users. It walks them through each field defined in the transaction recording and reduces their dependence on the IT team, giving them immediate/consistent assistance. For the IT team generating the help files, the interface is quick and intuitive. It allows for multiple recordings of a single transaction, which I found useful for generating a help guide for different purchase order types (expense POs, inventory POs, subcontracting, etc) and vendors (internal, external, etc). Cons If your organization's SAP GUI roll out is inconsistent, you may find that getting OnScreen installed is a bit awkward for certain users. It relies on GUI Scripting being active which our organization did not plan for. Those users needed extra support in getting their GUI installation corrected. Review Source PC Pascal C. CEO Information Technology and Services Used the software for: 6-12 months ### "OnScreen review" September 15, 2020 4.0 Pros OnScreen is very simple to use, either for Designers (people who create guides) and for Business Users (people who uses the contextual helps). No more need to ask a colleague how to use a Software package, nore to search complex and old documentation; all you need to make your job appears in real time in your screen... Cons OnScreen needs to be translated into several languages to be easier to use in non English coutries... Review Source BH Byron H. Maintenance Supervisor Automotive Used the software for: I used a free trial ### "Just OK" November 20, 2020 3.0 When it was working it was great to help navigate through the system and helped with the field data. Pros It made the SAP system easy to navigate. Cons The Onscreen kept causing my system to freeze so I would have to restart SAP during a transaction. Review Source EO Enrique O. CEO Computer Software Used the software for: Less than 6 months ### "OnScreen selection and performance" July 30, 2020 5.0 Users are very satisfied, specially for those migrating to SAP S/4 HANA Pros Easy to implement and very high value to the users. Cons None until this moment, we have not found a limitation. Review Source AS Abhijeet S. Enterprise Solution Specialist Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent Training Tool" July 14, 2020 5.0 Pros I found onscreen a very useful tool to train our users on the job. It is simple to use. Trainer can create step by step guides in minutes. All guides are available on single click. No hassle of storing training document and spend time in finding it. Cons Auto advance feature is not available. User need to click on next step every time after completing previous step. 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