# Virtual In/Out Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Virtual In/Out the right Visitor Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203086/Virtual-In-Out/reviews

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Virtual In/Out

4.6 (26)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Virtual In/Out

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

AF

Amy F

ManagerGovernment Administration, 11 - 50 employeesUsed the software for: I used a free trial.

“Additionally, the training process for new staff has proven to be straightforward and efficient, as the system’s intuitive design allows for quick understanding and application of its functionalities.“

March 7, 2025

DW

Dionne W

Safety and Operations ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: I used a free trial.

“The software does not integrate with Office (Teams or Outlook), which now makes employees have to update information that is already a part of their calendar.“

September 6, 2023

MH

Maya H

Office ManagerCivil Engineering, 51 - 200 employeesUsed the software for: I used a free trial.

“We have appreciated the free trial to get familiar with the system before committing to a subscription.“

September 3, 2025

AZ

Alexandra Z

Admin Team LeadHospital & Health Care, 11 - 50 employeesUsed the software for: I used a free trial.

“The ease of use and the evacuation feature that is usable offline in the case of an emergency when using the app.“

June 1, 2022

AW

Antony W

Regional commissionerSports, 11 - 50 employeesUsed the software for: Less than 6 months.

“We are using the visitor functionality to track athlete participation and covid questions across 30 teams and 400 participants with an app that needed to be easy to use.“

September 3, 2020

## Showing most helpful reviews

Showing 1-25 of 26 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Steve J.  
Executive Pastor  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Team Learning to Use Virtual In/Out"

March 21, 2024

4.0

Pros

Ease of seeing who is available on our team at any given moment.

Cons

iOS app fails regularly. Must quit app and reopen to see the dashboard again.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks for your review Steve :)

MH

Maya H.  
Office Manager  
Civil Engineering  
Used the software for: I used a free trial

### "Solid software which does what's needed"

September 3, 2025

5.0

Good so far. We have appreciated the free trial to get familiar with the system before committing to a subscription.

Pros

The simplicity of use and the reasonable pricing. We wanted something that staff would be able to use with minimal effort and this is it.

Cons

Having to log in each time I enter the app, but I'm sure there's a way to get around this. Besides, it's a very minor concern.

Review Source

Response from Spotty Dog Software

November 18, 2025

Thanks for the review Maya, glad you are enjoying the trial!🙂

AW

AnnMarie W.  
Quality and Compliance Supervisor  
Environmental Services  
Used the software for: I used a free trial

### "Region of Waterloo - EELS Review"

July 24, 2025

4.0

From our early adopters, we received positive feedback, overall. We haven't tried the visitor kiosk yet but with the extension, hope to be able to get some feedback from our visitors in August.

Pros

\- ease of use - visual of full team's availability on one window - option to include details of in/out status

Cons

\- not being able to set a schedule (start and end times) for each person - not being able to set a schedule of planned absences

Review Source

Response from Spotty Dog Software

July 28, 2025

Thanks AnnMarie - really appreciate the review. Some good suggestions there too. The team will be in touch shortly around your trial. Any questions on the Kiosk don't hesitate to ask :)

AF

Amy F.  
Manager  
Government Administration  
Used the software for: I used a free trial

### "Easy to use"

March 7, 2025

5.0

The overall experience has been very positive and well received by all staff members. The interface is user-friendly, making it easy for everyone to navigate and utilise the features effectively. Additionally, the training process for new staff has proven to be straightforward and efficient, as the system’s intuitive design allows for quick understanding and application of its functionalities.

Pros

The software is easy to use, compatible with both computers and phones, and includes an emergency use function. It allows users to easily input custom data for staff movements and offers good functionality.

Cons

When assigning a team leader to a group, the manager can only update the status from within the group. This process is not as efficient as it could be, as the manager cannot simply search for the staff member in the search bar and make changes directly from that screen.

Review Source

DW

Dionne W.  
Safety and Operations Manager  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Easy Use Communication Platform "

September 6, 2023

5.0

The goal of using in/out was to move to a digital platform for a process that we were already using. The integration process of having employees switch over during the trial has been phenomenal. The system is easy to use and user-friendly.

Pros

The ease of integration and accessibility through multiple platforms (phone app, browser app, and web-based) allows all users with various levels of tech knowledge to find their comfortable access platform.

Cons

The software does not integrate with Office (Teams or Outlook), which now makes employees have to update information that is already a part of their calendar.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Dionne, we reallly appreciate the feedback glad to hear you had such a great experience with the onboarding process. Integration with Teams and Outlook is possible via our Zapier integration along with thousands of other apps so be sure to check that out.

TP

Theresa P.  
Office Administrator  
Civil Engineering  
Used the software for: 2+ years

### "Virtual In/Out"

June 10, 2020

5.0

Ou staff sign in and out on a daily basis and whenever they leave the office. In one glance we can see who is out, where they have gone and what time they are expected back. We also get an email if someone is an hour overdue which gives us the oppotunity to call them and see if they are okay. This is very important from a Health and Safety point of view.

Pros

We like the fact that this is a small easy to use product and not overly expensive. This product has everything that we need for our business. We can also administer ourselves. They are always upgrading their features and in the past we have suggested something and they have po

Cons

There is nothing at present we do not like about this software.

Reason for choosing Virtual In/Out

We searched the web and phoned other providers to get information but settled on Virtual In/Out as they were what we were looking for. Other products were a lot more expensive and you had to purchase the entire package of which we knew we would not use half of it.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks for your message Theresa!

KA

Kathleen A.  
Administrative Assistant  
Architecture & Planning  
Used the software for: 6-12 months

### "Incredible Customer Support"

June 10, 2020

5.0

The customer service with this company has been phenomenal. They respond quickly any time we email support, even when the issues are operator error on our side. We even made a suggestion, and the developer was responsive to our needs. A big part of an in/out system serving its purpose is the staff actually using it. We don't have 100% compliance but we're close, and I credit that to an easy-to-use platform.

Pros

Virtual In/Out makes it possible to keep up with staff coming and going throughout the day, as well as when they plan to return. In fact, the ability to set a return time is my favorite feature, along with the fact that we have opted to have the app notify the person when they have missed their return time. The ability to customize exactly which features we want to use has been great as well, as some things are more or less valuable to us based on the way we operate. For example, we use color coding to see at a glance who may be working remotely or in a meeting.

Cons

It could look a little more attractive, but at the same time, how streamlined it is and the fact that the app looks and functions exactly like the web version is what makes it work well for staff who are not comfortable with technology, as well as those who are.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Kathleen! Awesome to hear you are making use of color to help with identifying what people are doing - nearly 100% compliance from your team is something to celebrate! Glad we can help!

TO

Tamie O.  
Administrative Assistant  
Executive Office  
Used the software for: I used a free trial

### "Works well for an In/Out Board"

August 8, 2022

4.0

It works well for what we need it for, wish I could more easily figure out how to maximize it's usefulness.

Pros

The ease of use for our employees and their ability to quickly tap in and out. As the front desk admin I like that I can have the board up on my computer screen and check people in and out from there if needed.

Cons

I wish the features were more intuitive. I find navigating the features confusing and frustrating.

Reason for choosing Virtual In/Out

We had an older iPad that wasn't compatible with many other applications. This won by default.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Tamie, we will take your feedback on board about navigating the app but glad to hear its working well for you now.

LN

Lisa N.  
Support Services Specialist  
Government Relations  
Used the software for: I used a free trial

### "Go ahead and try it!"

January 10, 2022

5.0

So far, so good. We are pleased with with the ease of use and being able to access Virtual In/Out with our phones, etc.

Pros

We like the ease of use of the product; we are able to personalize the location to fit our agency, specifically; we appreciate the reminders Virtual In/Out sends.

Cons

We haven't found anything we don't care for with the software.

Reason for choosing Virtual In/Out

Virtual In/Out was used on another forest and our visiting firefighters were introduced to the product while on a fire detail.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks for the shout out Lisa! Awesome to have you using the app! :)

AC

Angelica C.  
Human Resources Assistant  
Human Resources  
Used the software for: I used a free trial

### "Missing Pre-Screening questions for Employees for COVID-19"

April 30, 2021

4.0

For this system to exceed, it should allow for organizations to freely customize any of the information in-puts to fit the organization, not the other way around (to fit what the system allows). Not suitable for all organizations.

Pros

I like that it is visually easy for our employees to use. I like that we can put different locations and what time employees sign-in with either real time or by clicking the selection. Love that!

Cons

My organization is looking for a check in/out system like this, however, nowadays we are required to ask our employees COVID-19 pre-screening questions. This system allows for visitors to do pre-screening questions, but not the employees. Also, I wish we are more freely able to control what to put in for the Visitor sign in. For example, being able to add and edit any fields in the sign-in process to fit our organization. We are kind of forced to fit into the already existing systems fields only.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Angelica - we have added additional customization since this review was posted including custom questions for pre-screening.

HA

Heidi A.  
Safety Officer and Sr. Manager II  
Research  
Used the software for: I used a free trial

### "Physical Board Replacement "

February 1, 2021

5.0

Overall, the customer support, import features, and flexible setup options have made this a very easy tool to implement. Highly recommend!

Pros

This has been great to replace our old physical board in the lobby. It makes it easier for employees to communicate with each other, which saves time of having to search around the building. There are also great features that can be used during Covid if employees are working from home. We have a kiosk set up in the office lobby, and this is by far the way the system is most utilized, but it's nice that employees can use their own device if they choose to.

Cons

During Covid times, people are very nervous to touch the screen on the lobby kiosk. I have found it a bit difficult to set up a truly contactless kiosk. However, there is always the option to log in on your own device, so it has worked out okay.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Heidi! We are proud of our work from home features definately something we are going to add to in future post pandemic.

MS

Mike S.  
Professional Services Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Great value, easy to use, excellent support."

June 10, 2020

4.0

I had a couple feature requests and the support team acknowledged them and even followed up with me after they were implemented. This product is light weight and very easy to use!

Pros

How simple it is to use and the mobile application works great!

Cons

The features that were missing I reported to the support team and they were able to implement them for me, so nothing!

Reason for choosing Virtual In/Out

Price.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Mike - much appreciated!

PS

Paige S.  
Manager  
Insurance  
Used the software for: Less than 6 months

### "Exactly what we needed! "

September 10, 2021

5.0

Pros

We love that it's available on both web, desktop, and mobile app. It does exactly what we need it to do, is simple to use, and we especially love the customization options for letting people know where you're at or when you'll be back in.

Cons

N/A - everything about this software meets our needs. It may not be sufficient for a larger company, though.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Paige! We have since added a bunch of customization options for larger businesses including custom questions and logging. Appreicate the feedback and suggestions!

AZ

Alexandra Z.  
Admin Team Lead  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great program, easy to use!"

June 1, 2022

5.0

Easy to use, easy to learn how to set up.

Pros

The ease of use and the evacuation feature that is usable offline in the case of an emergency when using the app.

Cons

I did not come across anything I did not like, all great.

Reason for choosing Virtual In/Out

n/a

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Alexandra!

MC

Mike C.  
Digital Innovations and Account Manager Lead Officer  
Government Administration  
Used the software for: I used a free trial

### "Excellent functionality with some polishing to be done"

March 11, 2021

4.0

We have a variety of high risk lone workers, anbd our lone workers have gone from 100+ to 400+ due to the pandemic. The system has allowed us to have a global app which can be monitored by departmental officers to elevate the safety of our employees considerably.

Pros

Out of the box it is an extremely simple and accessible system to keep track of employees and lone workers in these hybrid times. Easy to learn, easy to teach, the Getting STarted and FAQs are excellent.

Cons

Lack of SSO/AD?AzAd integration is ALMOST a deal breaker for us, but having now moved into stage two of the trials with two teams the functionality and ease of use of the software is countering this. We may simply have to deal with the pain on setup and onboarding new employees.

Review Source

VL

Vanessa L.  
Operations Manager  
Mental Health Care  
Used the software for: I used a free trial

### "Great affordable product, easy to use! "

July 12, 2021

5.0

Easy to set-up Easy to use Affordable

Pros

We are a small group counseling practice and all of our team members have varying hours and do a hybrid of remote and in-office work. We needed to find an app that could affordably and easily allows us to know who was working and who was off. This met all of our expectations!

Cons

I would like to have a notes feature added (like of like Google Keap), where we can leave notes for one another all in the app.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Virtual In/Out

Ease of use and price

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Vanessa, good suggestion around the notes.

AW

Antony W.  
Regional commissioner  
Sports  
Used the software for: Less than 6 months

### "Simple but great"

September 3, 2020

4.0

Excellent experience and thw developer was quick to responf to me with responses to my questions.

Pros

This software is so easy to set up, and performs a vital covid requirement with no fuss. We are using the visitor functionality to track athlete participation and covid questions across 30 teams and 400 participants with an app that needed to be easy to use. This fits the bill.

Cons

I'd like to be able to customize the look of some of the screens by adding logos. Having messaging per kiosk rather than per team would also be awesome.

Reason for choosing Virtual In/Out

Meets my needs

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Antony! We are stoked to have you as a customer and a great use case for the sporting sector!

NW

Nick W.  
Operations Director  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Good product"

May 20, 2021

4.0

We have only just started using it, but it seems to do exactly what we need. Simple and straightforward, which is exactly what we need to monitor who is in the building for the purpose of our fire risk assessment.

Pros

Relatively easy to set up and is implemented throughout our organisation. Nice, easy and unfussy platform.

Cons

Nothing major at all, although it could look slightly less clinical.

Reason for choosing Virtual In/Out

Fairly high up on Google, so tried it and no real need to change if it does what we need it to do.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Nick - the clinical nature of the product does have some credence - we started out as a solution large Hospitals however noted will pass on to the UI team. Glad to hear its working well for you and helping you monitor the building occupancy.

MP

Michelle P.  
Assistant General Manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Contact Tracing for Covid19"

September 12, 2020

5.0

We are very pleased with Virtual In/Out for the contract tracing that we want to offer for our customers. We feel strongly that if someone visits our building and then becomes ill, we will have the tools to notify all those that were in contact.

Pros

The best part of the Virtual In/out system is how easy it is to use. The QR code makes contact tracing simple and efficient.

Cons

I haven't found any aspects of this system that I would call a con.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Michelle

AS

Adam S.  
Team Leader  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great Product"

December 12, 2021

5.0

Easy to use product

Pros

Staff can be easily located at any given time

Cons

There wasn't anything to not like about this product

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Adam - glad you have found Virtual In/Out easy to use :)

KS

Katie S.  
Production Coordinator  
Entertainment  
Used the software for: I used a free trial

### "Perfect for ever adapting company"

May 4, 2021

5.0

It's been really great, used at multiple different locations already and had no issues. People from outside the company who have used the visitor feature have been impressed and how to access the ap for their own use.

Pros

Ease of adaptability and user friendliness

Cons

Sometimes it's hard to navigate back to the correct settings as different settings are in different areas. Just a case of getting used to it.

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Katie - some good point there so perhaps we can add some more information to the FAQ section but great that your visitors are impressed by the Kiosk :)

VK

Vanessa K.  
Assistant Controllee  
Accounting  
Used the software for: I used a free trial

### "Review"

September 5, 2020

5.0

Excellent

Pros

The product is very easy to use, display screen is excellent.

Cons

Would like the ability to provide more customization to the main screen.

Review Source

Response from Spotty Dog Software

September 14, 2020

Thank you very much for your review, Vanessa. We would love to hear any ideas for ways we could provide some more customization in the app. Our support team will be in touch.

LE

Lynda E.  
Director of Hr & Accounting  
Civil Engineering  
Used the software for: I used a free trial

### "Trial "

July 23, 2020

4.0

It has been very easy to use

Pros

The software is user friendly and this is one of the driving factors

Cons

Would like it to auto in/auto out when opening/closing computer

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Lynda!

MS

Mallory S.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great, easy to use product"

February 7, 2021

5.0

Great, easy to use product!

Pros

The product is very easy to use and very accessible!

Cons

Wish there was a little more customization

Review Source

Response from Spotty Dog Software

February 9, 2021

Thank you for the great review

NM

Natalie M.  
President  
Sports  
Used the software for: I used a free trial

### "Good app"

February 12, 2021

4.0

It's been a positive experience

Pros

I like the functionality of not having to use an actual app for visitor log ins

Cons

I wish it was more user friendly on an admin end. I sometimes have a hard time remembering where something was and feel I'm going through different tabs to not get to where I was previously.

Reason for choosing Virtual In/Out

It was recommended

Review Source

Response from Spotty Dog Software

March 16, 2025

Thanks Natalie