# Statflo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Statflo the right Mobile Marketing solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203673/TextKit/reviews --- Statflo 4.8 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Statflo Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews CY Cemil Y Smart Contract DeveloperFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “customer service responded very quickly, I like its interface, our customers are satisfied“ August 4, 2022 JS Jo Lynn S Business Development Manager - SalesTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “Reassigning campaigns is extremely difficult because it's not a mirror image of the accounts page.“ October 20, 2020 JS Jo Lynn S Business Development Manager - SalesTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “I also really like the Statflo knowledge center separate tab as an option to help and guide users and answer questions.“ October 20, 2020 KS Kerri S Director of MarketingTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “The software is utilized by every front line sales rep, so has to be very quick and easy to use.“ October 22, 2020 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lars K. COO Telecommunications Used the software for: 2+ years ### "The Best Addition to our Sales Culture Since \[SENSITIVE CONTENT HIDDEN\]! " October 9, 2020 5.0 Our business has made Statflo a cornerstone of how we do business. It is the medium for most client interactions, tracks client and rep growth and tenure-ship, and has allowed us to scale in different markets. Pros Statflo is user friendly, simplistic, direct and easy to monitor results and track progress. Cons Lacking some integration with email, which is crucial for B2B, and could have some better funnel management tools. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Statflo October 13, 2020 Appreciate the honest feedback, Lars. Wes had some candid feedback as well but really happy to hear how Statflo products have impacted your sales culture. Regarding integration with email, we're cooking up some really cool stuff regarding multi-channel messaging. You can check it out here and even sign up for early access: https://www.statflo.com/features/multi-channel-messaging BS Brian S. VP Strategy Retail Used the software for: 1-2 years ### "Statflo is so dope." October 22, 2020 5.0 Overall Statflo has been a game changing tool to our business. Statflo allowed use to replace our antiquated customer outreach process of making phone calls with sending text messages. Text messaging has made our reach more effective and less time consuming. The ability to see all conversations, track completion and weigh ROI have taken our customer outreach to the next level. Pros What drove us to Statflo was their straight forward and honest ROI reporting tools. This is not a tool that relies on sketchy formulas to show a return. Statflo is so confident in their product they use real numbers. Cons While integration, ramp up and ease of use were simple and strongly supported by their customer success team the current version of the software lacks end user control of some simple features that would be more effectively managed by the user than Statflo. Reason for choosing Statflo We chose Statflo because their team seemed more committed to making us successful with their product than to getting us to buy their product. Review Source Response from Statflo October 25, 2020 Brian, thank you for the dope review! You're right - we stand behind the results we help you drive and we're happy to put our platform and our team up to the test with transparent ROI reporting. Would love to learn more about the functionality you're referring to for end users. I'll be sure to pass the word on to your CSM. CB Chad B. Director of Sales, Western Canada Telecommunications Used the software for: 2+ years ### "A good web based CRM" October 2, 2020 3.0 It's good for what we use it for, but I believe we could likely go more in depth on the service. We love working with \[SENSITIVE CONTENT HIDDEN\] and the support from her and her team is great! Pros I do like that it's web based so that it can be accessed from anywhere. The functionality of the lists is fairly straight forward and the ability to report on progress is seamless. Cons As it is a CRM, it does lack full CRM capabilities. Can I manage a customer database and set follow-up reminders to notify me of my next action on that account? Outside of creating an activity, I don't have the ability to do these things. Review Source Response from Statflo October 5, 2020 Hey Chad - thanks for the candid feedback. Sorry to hear that some of our CRM functionalities aren't living up to your workflow. We're enhancing the platform constantly and we're making it way easier to log activities, set reminders, leave notes, and more...all directly from the messenger window! Stay tuned and thanks for feedback again. TD Ted D. Regional Sales Manager Telecommunications Used the software for: 2+ years ### "The best keeps getting better" October 8, 2020 5.0 As stated we are able to reach out to our existing customers after the initial sale and ensure they are satisfied and have all questions answered. We also reach out to customers who are eligible for renewals and can inform them of offers. Pros We use Statflo in all our locations and it has become absolutely critical to our success in reaching our connecting with our customers. The value of this contact is measured in customer satisfaction and importantly sales. We would not be experiencing the level of success without this incredible product. Cons There are no cons in that when issues arise we find the support at Statflo to be above the norm. Reason for choosing Statflo Statflo was highly recommended by our Carrier TELUS and has proven to be one of the best investments we have made to date. We cannot envision a date that we will cease to use this amazing product. Review Source Response from Statflo October 13, 2020 Thanks, Ted. Amazing to hear that the sales culture has really been molded around Statflo products. What you describe is exactly what we're in business to help you achieve: increase sales, engage your customers, and increase satisfaction. CZ Chad Z. VP of Sales Wireless Used the software for: 2+ years ### "Statflo is simple and effective!" October 23, 2020 5.0 Since we started with Statflo a few years ago every single person I've communicated with, met, or interacted with at the organization was AMAZING to work with. They're all willing to listen and understand what their customers want out of their software. I have always been able to get advice from my "go to" person at Statflo that proves to be beneficial for our business. We love working with this company! Pros We really like how easy it is to have conversations with our customers through Statflo. We can easily organize the conversations by the campaign and focus on having effective interactions. From an admin standpoint the reporting is very clean and easy to use. I can get the info I need whenever I need it to analyze ROI, where I need to improve, and what is working well. Cons There have been a couple of times where a list wasn't built with the exact criteria requested, but it is always fixed within minutes of requesting it. Nothing major Review Source Response from Statflo May 25, 2021 Thanks for the review, Chad! We are so happy to work with Cellular Plus! Jasprit B. Director - Markerting and Technology Telecommunications Used the software for: 2+ years ### "Great product" October 14, 2020 4.0 Overall positive Pros \- Ease of use - Great support from our account representative Cons Missing broadcast message option for text service. Review Source Response from Statflo October 16, 2020 Hey Jasprit - thanks for the great feedback. We'll be sure to pass on the encouraging words to your customer success manager. As for broadcast messaging, we want to make sure we're increasing your likelihood of responses and conversions. Our data shows that one-to-one consistently outperforms broadcast messaging while also protecting you from anti-spam laws. With that being said, we're working on a cool workflow to help you get through campaigns faster than ever. Stay tuned! JLS Jo Lynn S. Business Development Manager - Sales Telecommunications Used the software for: 6-12 months ### "Futureproof product!" October 20, 2020 5.0 I have had an overall extremely pleasant experience with Statflo. They are very responsive (especially \[SENSITIVE CONTENT HIDDEN\]) and because of this it has enabled me to work through Q & A with ease. Thank you \[SENSITIVE CONTENT HIDDEN\] and Statflo! Pros I love the provide product feedback option as it allows users a connection to submit user feedback. This is something that most company's miss the mark on. User feedback helps make the platform successful and enables the platform to change with the time making it a futureproof product! I also really like the Statflo knowledge center separate tab as an option to help and guide users and answer questions. Cons Reassigning campaigns is extremely difficult because it's not a mirror image of the accounts page. I looks and works completely different. If the smartlists page and reassign page could be merged I think it would be a much better experience for everyone. Review Source Response from Statflo October 21, 2020 Wow, Jo Lynn...to call you a power user would be an understatement! Thank you for the kind words and happy to hear that you're finding the support and feedback sections of the app useful. We love hearing from you so please keep those comments coming. To your point on campaign reassignment, we have some really interesting things we're working on that will consolidate your experience across pages/features, so stay tuned! KS Kerri S. Director of Marketing Telecommunications Used the software for: 2+ years ### "Statflo Has Changed How We Communicate to Our Customers" October 22, 2020 5.0 Our experience with Statflo has been nothing short of excellent. As you start working with them, it's easy to tell that they want to offer a product that will help companies with the CRM management which will overall help to increase sales. They listen, they make changes if needed and they care about the businesses they work with. Pros The software is utilized by every front line sales rep, so has to be very quick and easy to use. Statflo checks the box for both of those and more. It has everything we need from information needed on the dashboard to reporting. Cons The integration with our existing POS software (IQ Metrix) was already in place when we began working with Statflo, we did not experience any problems with this. Review Source Response from Statflo May 25, 2021 Thanks for the wonderful words, Kerri! It's always a pleasure working with Wireless World! EB Elisa B. District Manager Telecommunications Used the software for: 2+ years ### "Love love love this system!!" September 9, 2020 5.0 Fantastic experience overall Pros Ease of use to get in contact with current, former and future guests \[SENSITIVE CONTENT HIDDEN\] is the best!!!! Cons Duplicate listings on occasion but is corrected immediately everytime. Review Source Response from Statflo September 17, 2020 Thanks, Elisa! Love love love your review. Glad to see we're helping you with all type of guests (former, current, future). We're all about helping you engage, retain, and grow your customer base so this is music to our ears. And thanks for the feedback on duplicate listings/data. It happens sometimes but, to your point, we're pretty quick at fixing them because we know how that affects your work. WF Wes F. Sales manager Wireless Used the software for: 2+ years ### "Great for every day usage, bad for reporting" October 8, 2020 4.0 Great for practical use, poor for reporting Pros We see a tremendous lift in customers returning Cons This softwares ability to report on conversion is sub optimal. How many customers came from specific lists to upgrade? How can I share that data easily? How can we combine the data from all months to spot trends? Review Source Response from Statflo October 13, 2020 Thanks for the feedback, Wes! Glad to see that text messaging gets your customers back into your stores. Fair point on the reporting side and we're making improvements so that you can play with your data as much as you want. Be on the look out for that! HL Hannah L. Regional Enterprise Manager Retail Used the software for: 2+ years ### "Greta Product" September 21, 2020 5.0 It’s been easy to use, quick, and helpful to all our associates and customers alike. Customers love being able to speak through text. Pros This is an amazing tool we use daily that help us reach out to mass groups of customers quickly to invite them in store. Cons It would be great to have more customization options but we still love it. Review Source Response from Statflo September 24, 2020 Thanks for the love, Hannah! Great to hear that your customers AND your team love interacting over text. Look out for some cool updates coming your way. We're making things way more flexible so you can make Statflo your own. LZ Larry Z. Manager Retail Used the software for: 2+ years ### "Best Way To Practice Outreach" October 2, 2020 5.0 Pros I love that this is direct marketing to my own customer base. The fact that you can shoot a text to a customer and have them see everything without having to pick up the phone is perfect. Even if my target is not ready to buy today it shows we care and we are in the back of their mind. Cons No cons for me at all. The software does what it is supposed to. Review Source Response from Statflo October 5, 2020 Simple and to-the-point! Thanks, Larry. Even if folks aren't ready to buy, a strategically placed text message keeps you top-of-mind. Love the feedback! eB elvin B. VP Sales / Business Development Wireless Used the software for: 1-2 years ### "Outstanding Partners" October 6, 2020 5.0 The team at Statflo have been great partners since day 1. They are proactive in their approach, and are extremely responsive. If you are looking for a CRM tools for retail, I would highly recommend you give Statflo a serious look. Pros Very intuitive for all end users and provides which helped accelerate adoption rates. Cons No real cons at this point. Our experience with both the software and account team has been very favorable. Review Source Response from Statflo October 7, 2020 Thanks for the kind words, Elvin! The pilot is always a nice way to ease into Statflo and let the results speak for themselves. BJ Brandon J. District Manager Retail Used the software for: 1-2 years ### "An incredible tool for managing customer outreach, post-sales service, and driving repeat business." October 6, 2020 5.0 Pros Statflo boasts ease of use and strong reporting capabilities. More than the software itself, the collaboration and support from the Statflo Team makes this a great addition to the customer experience. Cons I have no concerns with the Statflo software. One recommendation I could recommend would be automated reporting to a specific distrobution list that covers the key KPIs. Review Source Response from Statflo October 8, 2020 Love the this feedback, Brandon. providing a stellar customer experience is our #1 priority so that's good to hear that our platform helps you do that. We're making some big improvements to our reporting suite, so be on the lookout for that! AR Alicia R. Enterprise Manager Telecommunications Used the software for: 1-2 years ### "Easy and Efficient" September 21, 2020 5.0 Pros I like how easy it is to reach out to customers via text or call. It helps create better relationships with customers. I love the reporting features and how you can easy track success and coach off of the reports. Cons Sometimes there are certain glitches where the phone number is out of the area, or where leads were supposed to be removed but weren't. Review Source Response from Statflo September 22, 2020 Wow! Thanks for the generous review, Alicia. Glad to hear that the reporting gives you the right insight to coach to better behaviors. We've tightened up on data issues, so let us know if things are better on your side! VR Vinny R. Regional Director Retail Used the software for: 2+ years ### "Statflo" October 26, 2020 5.0 Pros Ability to reach and stay relevant with customers. A great tool to maintain and grow your business. Definitely recommended if you are looking to grow your business Cons The one thing I'd improve is the selection of customer whiles reassigning to new Representative Review Source Response from Statflo May 25, 2021 Thanks for the feedback, Vinny! We've made a note of your suggestions and hopefully will have something to show for it soon! SV Shelley V. Business rep Information Technology and Services Used the software for: 2+ years ### "Best since paper" September 9, 2020 5.0 It’s been great to work with the team Pros I love that it reminds me when to follow up with guest and keeps everything in one place! It make my customers feel important. Cons Not much it’s a pretty smooth interface, it would be nice to be able to customize the initial chat request to add personal touch to sale Review Source Response from Statflo September 17, 2020 Thanks for the feedback, Shelley! We're all about making outreach easy for you and your customers. Good note on the initial chat request. Indeed, while we do allow you to customize a few things like name, location, etc, the rest of the message is fixed according to the campaign. We mostly do this to ensure the conversation starts on the right foot and reduce any risk of being too "salesy" on the first go. But, fair point, and we'll pass the feedback on to our product team. SL Scott L. Director of Sales Consumer Electronics Used the software for: 6-12 months ### "A Step Into 21st Century" October 17, 2020 4.0 Very positive so far. We look forward to future development of the product. Pros It really is a step into the 21st century of communication. Outbound calls are a thing of the past. This system is intuitive and easy to use. Cons It is in the very early stages of development in regards to features. We would like to see it add closed sale tracking for individuals as well as a metric to compare agencies in skill. Like closed sale/text or something. Review Source Response from Statflo October 19, 2020 Awesome feedback, Scott! Definitely a modern way of doing outreach vs. calling every single customer. Happy to have you as an early adopter of Statflo and appreciate your patience as we mature and grow the product to meet your needs. BW Brad W. Director of Sales and Operations Wireless Used the software for: 6-12 months ### "Statflo " October 8, 2020 4.0 It has been very beneficial to our company. The ability to customize our outreach message was extremely helpful during the early days of COVID in reaching out to support our customers in need. We have captured additional sales and it has helped our stores remain top of mind when our customers are ready to purchase. Pros Extremely easy to use and understand. Great reporting down the rep level. Ability to see actual text conversations with customers to be able to coach associates toward improvement. Cons Other than being glitchy when logging in, it always works, usually just takes 2 or 3 attempts, I haven't had any significant issues. Switched from [SalesNOW](https://www.capterra.com/p/129914/SalesNOW/) Texting and reporting to the rep level. Review Source Response from Statflo October 15, 2020 Thanks for the feedback, Brad. Glad we were able to support you throughout these difficult months. As for the login attempts, we're working on a fix to help make all logins more secure. Stay tuned! NS Nathan S. Sales Manager Retail Used the software for: 1-2 years ### "Amazing" October 9, 2020 5.0 Statflo has been phenomenal, \[SENSITIVE CONTENT HIDDEN\] our rep does an absolutely amazing job helping us. Pros I like that it is friendly for us to see all of the customers in statflo. Cons I think if it were a tad bit user friendly with roles and dividing up accounts a bit more. Review Source Response from Statflo October 13, 2020 Hey Nathan - thanks for the review. I'll definitely pass those kind words on to your CSM. BD Brandon D. District Manager Consumer Electronics Used the software for: 1-2 years ### "Need more reporting" October 26, 2020 5.0 Seeing very steady sales and customer responses. Definitely worth the time spent even at rep level seeing solid ROI Pros Very simple and easy to use. Quick rollout to new hires and very efficient use of time Cons Reporting is a little underwhelming. Would like more reporting around follow up. 2nd and 3rd messages. Etc. Review Source Response from Statflo May 25, 2021 Thanks for the feedback, Brandon! CI Casey I. Store Manager Retail Used the software for: 2+ years ### "A great modern solution for a modern problem." May 19, 2022 5.0 Pros This is a great product to reach customers who in this day in age block most forms of communication. Texting guests is a more streamlined marketing approach and is an excellent way to inform our customers of ever changing promotions and offers. Cons Some technical difficulties with account profiles not loading the correct information from the integration through RQ. However, the TEAM at Statflo is very quick to respond and offer solutions. Review Source BS Brittani S. Sales AGENT Retail Used the software for: 6-12 months ### "Great Features" September 9, 2020 5.0 Helps talk to customers and set up a time with them. Pros Like all the features there easy to use. Cons I have nothing bad to say its a great program Review Source Response from Statflo September 17, 2020 Thanks, Brittani! Happy to hear that it helps you get closer to your customers. With less foot traffic to retail locations now, I would imagine Statflo is a big help in either getting them in store or just check in and stay top-of-mind. JS Julian S. District Manager Retail Used the software for: 6-12 months ### "Grow your Business & Drive Traffic" October 6, 2020 5.0 Pros Statflos Smart Lists helps make sense of our full CRM base, and narrow in on strategically on the customers we want most to engage with. This helps drive our conversion & bring interest into our stores through a platform which is easy to use, and acts as a medium to interact with our customers. Cons The volume! And thats a good problem to have. The most challenging thing is ensuring you're on the ball with customers reaching back out to you after you've sent out your Chat Starter. Review Source Response from Statflo October 8, 2020 Thanks for the feedback, Julian! The volume of messages is definitely a good problem to have! That means your customers love hearing from you :) SH Stephanie H. Administrative manager Telecommunications Used the software for: 6-12 months ### "Love statflo " October 2, 2020 5.0 Gabi is fantastic at statflo and is always there when we need her ! The technical support team is very efficient as well. Pros The software is easy to use and very easy to train :) Cons Should be able to go back to an original list after reassigning. As this just happened to us, store manager assigned by accident to one store as he has three stores but it would be nice to be able to see which store the accounts were originally assigned to. Review Source Response from Statflo October 5, 2020 Thanks for the sweet feedback, Stephanie! Will definitely forward that note over to your CSM, Gabi :) As for the reassignment issue, the data team is working on a fix which should be available shortly! Similar Products Featured ## Related categories [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.