# Solitics Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Solitics the right Campaign Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/205331/Solitics/reviews

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Solitics

4.2 (11)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Solitics

Ease of use

4.2

Customer Service

4.6

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Slavi S.  
CRM Campaign Executive  
Capital Markets  
Used the software for: 1-2 years

### "Platform with huge potential"

October 29, 2021

4.0

Pros

It's very flexible and can be adjusted to the needs.

Cons

It requires very good planning from the absolute begining. Pretty much like everything.

Review Source

NM

Niv M.  
Project Manager TL  
Gambling & Casinos  
Used the software for: 2+ years

### "Solitics real time engagement"

November 16, 2021

4.0

Pros

Solitics have lots of 3rd party integration, great costumer success team. They do some customizations to the platform, They have out of the box solutions. Great team to work with.

Cons

Solitics reports dashboard is not that great, but the team are working on improving it all the time.

Switched from

[Optimove](https://www.capterra.com/p/131771/Optimove/)

It was hard to apply changes, didn't support real time engagement.

Review Source

Yaniv I.  
CRM manager  
Gambling & Casinos  
Used the software for: 1-2 years

### "solitics review"

October 31, 2021

3.0

journeys and ad hoc campaigns for our players

Pros

options for ad hocs and journeys, options for all channels campaigns.

Cons

messy, unclear, very unclear reports, needs alot of improvment

Review Source

RA

Rotem A.  
Strategy marketing manger  
Gambling & Casinos  
Used the software for: 2+ years

### "Solitics Review "

May 11, 2022

4.0

Recommend them but of course it is necessary to check the competitors as well

Pros

The system is very intuitive, easy to use and very simple to explain and teach new users about it. easy to set up journey's & promotion , the Dashboard also clear to view

Cons

Because we use it for few brands it is not so convenient to use once we export the report, the report is very unfriendly and there is not so much how to control the fields there. Also there is no neat guide that explains / accompanies you as a user so that way you are dependent on a support team that is very nice but not always able to teach and explain all the options that the system have

Review Source

SG

Sagi G.  
CRM Team leader  
Gambling & Casinos  
Used the software for: 2+ years

### "Great solution, awesome people!!! "

October 26, 2021

5.0

Very positive, huge value for money, great people - from the support agent, through the data and developers and up until the C level and the \[SENSITIVE CONTENT\]

Pros

They have many segmentation and campaign capabilities, allowing to target users in real time, based on events and actions the user is doin, on site and through the marketing channels (Email, SMS etc.) They have great support and CS managers that will help you very fast and until you'll be satisfied with a solution

Cons

Immediate reports should be improved significantly

Alternatives considered

[Beehively](https://www.capterra.com/p/183545/Beehively/)

Reason for choosing Solitics

Had the best solution

Review Source

SP

Steven P.  
CRM Manager  
Financial Services  
Used the software for: 6-12 months

### "Solitics for CRM Marketing "

October 22, 2021

4.0

I have been a fan since starting to use Solitics. Initially I had a few teething problems but once we resolved a few load issues and other ad-hoc bits I have been very impressed. It's great to work with their team who you can tell are all very passionate about the product they sell.

Pros

I have been a key user of Solitics for around 6+ months, having had experience across other major platforms in this space ie Marketo, Salesforce, Dotmailer etc. I really like how bespoke Solitics feels - there are many features that I really enjoy such as blocking specific marketing channels from sending to inappropriate customers. The Solitics product has been designed very cleverly where segmentation and data triggering are intuitive to build. Within the 1st few weeks' of using the product I was able to design multi-channel user journeys to try convert our prospects and clients and grow our retention strategy. The support team are all excellent and it's always a pleasure dealing with them.

Cons

The key addition I'd love is goal tracking within customer journeys. With such a bespoke system it would be great to be able to set a parameter for success eg compliance = compliant and judge out of 100% population entering the journey how many convert %.

Review Source

RR

Rami R.  
Project manager  
Gambling & Casinos  
Used the software for: 2+ years

### "Great experience "

October 21, 2021

5.0

Solitics gave us an top notch tools to contact customers on real time which improve our performance and reduce churn rate significantly

Pros

The open minded of the integration and onboarding teams to customize and find out of the box solutions to make it best practice tool for our marketing and retention teams. Fast pace development, lots of new features and solutions are added all the time

Cons

the reporting system still required some improvement but in overall i can't pinpoint on specific cons

Reason for choosing Solitics

Great value for money. Solitics first learn our pain points and after worked with us on solutions Business partners that become friends

Review Source

GJ

Gustavo J.  
Marketing Manager  
Gambling & Casinos  
Used the software for: 2+ years

### "Good CRM tool"

February 12, 2024

4.0

Pros

User friendly, Solitics has a great customer support service, always ready to help.

Cons

Too basic in some of its features. We would improve the segmentation section

Review Source

RE

Roman E.  
Data Engeneer  
Gambling & Casinos  
Used the software for: 2+ years

### "Solitics Customer Data Platform"

October 6, 2022

4.0

Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.

Pros

Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.

Cons

I haven't found anything to dislike at this moment.

Review Source

DK

Dima K.  
BI Developer  
Gambling & Casinos  
Used the software for: 1-2 years

### "Very good product"

November 7, 2021

5.0

Pros

Ease of use. very good and quick customer service, will help you with anything

Cons

lack of option to create control groups for campaigns

Review Source

GM

Galia M.  
Instructor  
Education Management  
Used the software for: I used a free trial

### "Solitics content management "

October 17, 2022

4.0

Pros

Very nice platform to create, edit and customize your content to create high value campaigns.

Cons

Using the software for short time, but seems like reporting require some improvment.

Review Source

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