# TextSpot Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TextSpot the right Appointment Reminder solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207894/TextSpot/reviews

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TextSpot

4.7 (20)

[View alternatives](https://www.capterra.com/p/207894/TextSpot/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TextSpot

Ease of use

4.7

Customer Service

4.5

## Pros and Cons in Reviews

GH

Greg H

PresidentSports, 2 - 10 employeesUsed the software for: 6-12 months.

“The ease in sending a text to multiple individuals at a very reasonable price was a game changer for me .“

March 25, 2026

RW

Richard W

CIOFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years.

“The website can be sometimes glitchy and difficult to navigate.“

June 10, 2024

MT

Michelle T

Director Of Online MarketingHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“TextSpot do not have Android an IOS applications which makes it difficult to use in mobile devices.“

May 17, 2022

## Showing most helpful reviews

Showing 1-20 of 20 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Sr. IT Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Good and inexpensive Mass SMS system"

July 10, 2024

5.0

Very smooth, and when someone replies to a text, I get a notification that someone has done so.

Pros

Very easy to setup and transfer in contact lists and groups. Messages are sent immediately and if there are any issues to any numbers, I am notified immediately so that the issue can be corrected.

Cons

The billing module needs help when the card info needs updating. It doesn't see that you already have a subscription that just needs updating for the autopay, and I end up having two subscriptions and then having to get customer service to iron out the problem.

Reason for choosing TextSpot

The ability to send to more than 20 persons at a time, and grouping recipients.

Review Source

Response from TextSpot

July 30, 2024

Thanks for your review of TextSpot. We are thrilled to hear that TextSpot has been a great solution for your SMS needs. Sorry you had a little trouble with billing, but I know our support team is always available to solve the problem and make it right. We're glad to hear they did that for you!

GH

Greg H.  
President  
Sports  
Used the software for: 6-12 months

### "Game Changer"

March 25, 2026

5.0

I am extremely well pleased with my overall experience with TextSpot and would highly recommend it to others.

Pros

The ease in sending a text to multiple individuals at a very reasonable price was a game changer for me .

Cons

Initially I didn’t fully understand how the credit system worked in terms of the length of my texts.

Review Source

Response from TextSpot

March 27, 2026

Greg, thank you so much for taking the time to leave a review. We are thrilled to hear you find TextSpot so easy to use. We are committed to being the most affordable and easy-to-use solutions for sending mass text messages.

DL

Donald L.  
Business Owner  
Hospitality  
Used the software for: Less than 6 months

### "Bad business ethics / support"

May 25, 2023

2.0

Not good. They want to keep free money for doing nothing. Bad ethics.

Pros

Can't say that I liked anything. I don't recommend it at all.

Cons

Bad business ethics, poor customer service. Unwilling to refund accidental subscription time, meant to cancel after first month. Just wanted to try text marketing out. I was sure I had cancelled it but it slipped by somehow.

Review Source

Response from TextSpot

June 9, 2023

Hi Donald, We're sorry you feel that way. When you emailed us asking for a refund for your subscription from 6 months prior, we treated you like any other customer. We can refund the most recent payment, but cannot refund a subscription payment simply because you failed to cancel your account. That is how any subscription service works. You agree to our terms and conditions, which clearly state you are not entitled to a refund. Yet, we decided to refund you 5 of 6 payments because you threatened to leave a poor review, which you clearly did anyway. Your threat of leaving a poor review is no way to behave as a customer. Since you requested a refund because you didn't use the software, your review of the product here is not trustworthy (since you did not use it) and other customers should understand that your review here reflects your character and not our product.

KM

Karan M.  
Private Travel Consultant  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "TextSpot is a Valuable Business Tool"

June 25, 2024

5.0

My overall experience with TextSpot is positive - I am very happy with the software! Customer support is responsive and new features and functionality are added regularly. My clients LOVE that I can text them with a dedicated number, and I have a record of sent, received and deliverability without worrying about losing any messages should I lose or switch my cell phone.

Pros

This software is a convenient and easy way to keep in touch with my clients with updates, changes, appointment reminders, and with important information, especially while they are actively traveling. Messages can be sent and received from my phone or desktop, and can include links and images, and the TextSpot notifications tell me who incoming messages are from. The dedicated number now keeps my business mobile free and messages archived.

Cons

This software is amazing - nothing to dislike as far as I am concerned. Some requested features would be the ability to send up to two (2) images per message and brand without using the image slot for my company logo.

Review Source

Response from TextSpot

July 2, 2024

Hi Karan, thanks for leaving us a review. We are thrilled to hear that you love using TextSpot and you're finding everything you need to sending appointment reminders and other important information to your clients. Happy Texting!

SJ

Sarah J.  
HR Rep  
Automotive  
Used the software for: Less than 6 months

### "Great software"

October 11, 2024

4.0

Very easy to use for communication with associates

Pros

Easy to use and I like the notifications

Cons

Customer support is not the greatest help

Review Source

Response from TextSpot

October 21, 2024

Hi Sarah, thanks for your review. We take all feedback seriously. Would you mind emailing us at contact@textspot.io to tell us more about your experience with customer support? We want to make sure the next time you need us, we deliver on high expectations.

MB

Mary B.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great text messaging system for a small business."

June 11, 2024

5.0

Pros

I found TextSpot easy to learn and work with. I can set up the appointment reminders for a single appointment or multiple appointments at one time. I can do group text if we need to cancel a whole day. Textspot has saved me a lot of time and phone calls, and easy for the patient's to respond. The cost can't be beat! For us being a small business, Textspot provided a needed service at a price a small business can afford. I highly recommend Textspot!

Cons

At the beginning it did take some time to learn how to edit or delete a message, and it felt slow in customer support for responses, however, that has improved!

Review Source

Response from TextSpot

June 19, 2024

Hi Mary, we're happy to hear that you've had a great experience using TextSpot and that it's gotten even better over time. Thanks for being a TextSpot customer and leaving us a review.

ED

Elmesha D.  
Business Operations Manger  
Mental Health Care  
Used the software for: 1-2 years

### "Experience Exceptional Service with Textspot"

June 12, 2024

5.0

Pros

Textspot has been consistently improving and enhancing its services for its users, and we rely on their services daily. Their support team diligently collaborates with us, and they efficiently address any concerns or problems that arise.

Cons

At present, TextSpot does not have any downsides. They have enriched their services by integrating automatic responses, which we are eagerly anticipating utilizing in the future.

Review Source

Response from TextSpot

June 19, 2024

Hi Elmesha, thanks for leaving us a review. We're happy to hear that you appreciate all the work our development team puts into to building new features. We welcome your feedback and ideas. Happy texting!

HT

Heather T.  
Administrative Assistant  
Education Management  
Used the software for: 1-2 years

### "TextSpot Review"

June 11, 2024

5.0

It has been great as a whole. Great customer service and quality texting service

Pros

It is very convenient tool to reach out to the public and members of our organization. I enjoy that you can message back and forth with ease just like you are on a cell phone.

Cons

Would like an app for it, but otherwise no complaints

Review Source

Response from TextSpot

June 19, 2024

Hi Heather, Thanks for leaving us a review. We're happy to hear our software is as easy for you to use as messaging is on your personal mobile phone. That's what we aim for! As far as a dedicated app for TextSpot, we'll definitely be releasing that at some point in the future. At this point, the majority of our users prefer to use the software on their desktop, but we will offer an app eventually. We are mobile friendly on your mobile device's browser, though!

AG

Adam G.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Re: Customer Service"

June 13, 2024

5.0

Overall Textspot meet our needs for quick communication with clients.

Pros

\[sensitive content hidden\] was friendly, efficient, and communicative in solving our issue.

Cons

TS is a little wonky or slow in showing texts sent and received. I often need to refresh to see the text but this is not a big problem.

Review Source

Response from TextSpot

June 19, 2024

Hi Adam, thanks for leaving a review. We're happy tot hear you've had a good experience working with our support team. Regarding the occasional speed issues, we're constantly making improvements there, so expect better things from us over the coming months.

JJ

Jami J.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Easy to Use, Great Value"

June 12, 2024

5.0

My experience with Text Spot has been very positive. I've recommended it to others and hope to utilize it in a larger way in the next few months.

Pros

Text Spot allows me to quickly schedule SMS reminders to our cleaning team so no one forgets a clean or particular task.

Cons

Nothing at this time. We are considering switching from our current SMS provider which sends marketing texts to our subscribers.

Review Source

Response from TextSpot

June 19, 2024

Hi Jami, thanks for leaving us a review. And double thanks for recommending us to others. We're glad to have you as a customer. Happy texting!

RW

Richard W.  
CIO  
Financial Services  
Used the software for: 1-2 years

### "Reliable SMS"

June 10, 2024

4.0

Pros

It's easy to use and message delivery is fast enough and reliable.

Cons

The website can be sometimes glitchy and difficult to navigate. There's a delay switching between functions and pages.

Alternatives considered

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Review Source

Response from TextSpot

June 19, 2024

Hi Richard, Thanks for your review and for the feedback. We're always listening and working to improve our experience for you. We're actively working on increasing the speed of the platform. Often the number of contacts, lists, or messages you have can impact the time it takes to load a given page of the app.

DR

Donato R.  
Food coordinator  
Food & Beverages  
Used the software for: 6-12 months

### "Great service"

June 28, 2024

4.0

Pros

Easy to send mass texts to my vendors. Makes it simple.

Cons

Has issues with delivering messages sometimes.

Review Source

Response from TextSpot

July 2, 2024

Hi Donato, Thanks for leaving us a review. We're sorry to hear that you have occasional issues with delivering messages. It could be that your account has not yet been verified with wireless carriers. Please reach out to support within the chat service of our app or send an email to support@textspot.io and we'll work with you to help you understand why some messages aren't being delivered. There are a lot of reasons that it could be happening, but we'd be happy to look into for you.

RS

Ralph S.  
Network Engineer  
Computer Networking  
Used the software for: 6-12 months

### "WaupacaOnline Review"

June 10, 2024

5.0

Pros

Allows me to keep customers informed of upcoming Maintenace or outages

Cons

Need to send to multiple lists at same time

Review Source

Response from TextSpot

June 19, 2024

Hi Ralph, thanks for your review. We're happy to hear that you like using TextSpot. The good news is that we are always improving features and the ability to send to multiple lists at one time is coming in a matter of days! Happy texting!

EV

Elizabeth V.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product!"

April 24, 2022

5.0

I love that I can schedule text reminders for appointments. Set it and forget it!

Pros

Easy to use, easy navigation, very reasonably priced.

Cons

I can't think of anything I don't like. It does exactly what I need it to do.

Review Source

Response from TextSpot

May 3, 2022

Hi Elizabeth, Thank you so much for taking the time to leave a helpful review for others. It helps us continuously build a better SMS platform. We're happy to hear that you enjoy TextSpot and find it very easy to use. We understand that you are using TextSpot for the health, wellness and fitness industry and we know how important appointment reminders can be. If you are enjoying the features now, just wait to see what we have in store for the future of sending and scheduling your text message appointment reminders!

KS

Kristina S.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "Beneficial to the business "

April 26, 2022

5.0

Overall txtapot has really helped adult customers on making their monthly car payments!

Pros

The facet that I can send monthly reminders to our customers on making their payments and I only have to set it up once.

Cons

I do not like that I can not edit a txt once I've set it up, if I made a mistake on a scheduled txt I have to delete it and rewrite it.

Review Source

Response from TextSpot

May 8, 2022

Hi Kristina, Thank you so much for taking the time to write a review. We're so glad to hear that your customers are benefiting from receiving text messages from our platform. I can confirm that we are working on the ability to edit scheduled messages. That feature will be available soon! Thanks again for using TextSpot!

BJ

Brandi J.  
Administrative assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Overall a great service "

May 11, 2022

5.0

Pros

Scheduled texts work great. That way I can do them all in advance.

Cons

Not being able to reply to messages. Or have an app for the software.

Review Source

Response from TextSpot

May 16, 2022

Hi Brandi, Thank you so much for your review. We're glad to hear you've enjoyed your experience with TextSpot so far. We recently launched the ability to reply to incoming messages. It is called "Inbox." Any messages you send from your TextSpot number that receive a reply will show up in your Inbox tab to have a one-on-one conversation. Plus, those incoming messages are free and do not count against your credits. A dedicated app for your mobile device is on our product roadmap, although we have some other features we will be releasing first.

KG

Kandice G.  
Owner  
Executive Office  
Used the software for: Less than 6 months

### "TextSpot hits the spot!"

April 26, 2022

5.0

Pros

I really like the capabilities of this software however it would be great if we could change an already scheduled text because meetings change often. Other than that, it checks all the boxes I needed it for.

Cons

Editing scheduled texts and not being able to use my phone number or something like it.

Review Source

Response from TextSpot

May 5, 2022

Hi Kandice, Thank you so much for taking the time to leave this review. We're glad to hear that you've found better functionality with TextSpot. I can confirm that we are working on the ability to edit scheduled messages. Soon your con will be a pro! Thanks again for using TextSpot

MT

Michelle T.  
Director Of Online Marketing  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "TextSpot makes text message management easy"

May 17, 2022

5.0

Pros

Have quite advance features that automates the bulk text messaging in a all-in-one approach.

Cons

TextSpot do not have Android an IOS applications which makes it difficult to use in mobile devices.

Review Source

Response from TextSpot

May 18, 2022

Hi Michelle, Thank you for taking the time to leave us a review. We're glad to hear you're finding it easy to use our platform for bulk/mass texting in the health care space. We do plan on offering a dedicated mobile app at some point in the future. So stay tuned as we continue to release new features!

JA

Jessica A.  
Bookkeeper  
Accounting  
Used the software for: Less than 6 months

### "So easy to set up and use!"

April 25, 2022

5.0

Pros

I love that I can create templates of texts and then apply whatever contacts to these templated texts and send out scheduled reminders.

Cons

I wish I could edit scheduled texts more easily.

Review Source

Response from TextSpot

May 3, 2022

Hi Jessica, Thank you so much for taking the time to leave a review. It helps us continuously build a better SMS platform. We are happy to hear that your experience so far has been great and we hope to continue to exceed your expectations. As you've mentioned, scheduled messages cannot be edited. However, we always take your feedback seriously and I can confirm that feature is in our development pipeline. Expect it soon with many other exciting enhancements!

AC

Amber C.  
Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Great product"

April 24, 2022

5.0

Pros

Customer service has been wonderful. They are so easy to work with

Cons

Wish there was the ability to have sub-groups

Review Source

Response from TextSpot

May 3, 2022

Hi Amber, Thank you so much for taking the time to leave a review. It helps us continuously build a better SMS platform. We are happy to hear that you have had a great experience with the product and specifically our customer service. We look forward to continuing to serve you and your text messaging needs. We would love to learn more about your idea for sub-groups. Please feel free to email us to tell us more about this concept. Most of the features we build originate as customer ideas!

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