# Desk360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Desk360 the right Customer Communications Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212006/Desk360/reviews --- Desk360 4.7 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Desk360 Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bahar U. Product Manager Computer Software Used the software for: 6-12 months ### "It really helps me to check and follow all the report tickets in an efficient way." January 3, 2022 5.0 I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points. Pros I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. Cons I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Desk360 We decided that Desk360 can help us more when we reach our growth goals in terms of the user base, country openings, etc., thanks to its ease of use. Review Source KA Kaan A. Co-Founder , COO Computer Software Used the software for: 6-12 months ### "The Best Companion for your Company" February 18, 2021 5.0 Desk360 helped us achieve the easiest and fastest solution to manage our customer tickets in just one panel which are coming from many platforms such as Facebook, Instagram, email, twitter or through our mobile apps. Their integrated SDK is fast, reliable and also very user friendly for our customers to be able to start their tickets whenever they need help. Comparing with the previous companies we worked so far, it’s very clear to say that the help and support of the Desk360 team is the best. They’re always ready to listen to us for any feedback. They have the fastest development team who are coming with a release upon a requested feature. Kudos to Desktop360 team for their ambitious approach for any need. Pros Flexible Support Easy to contact with the team. Easy to customize the control panels upon company needs. Best features for a customer support team needs. They're ready to develop any new feature you need. Cons The first days of the integration there were some features missing but the team at Desk360 worked really hard to deploy the features we need before releasing our app with their SDK and finished all of them. We really can't find to mention anything they could improve. We could say the first time when we started to test the system, the features we need were missing but thanks to their fast provided solutions we didn't have to postpone our release date. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Desk360 We were looking for companies around the world other then the current company we were working at tht time. We hadn't known until that time but Desk360 was also one of the growing international companies. So while doing our research, we noticed that there is a local successful company in our country which could beat other companies in term of services and pricing. For us, the communication with the team was very smooth. Both Desk360 and Zebramo were very eager to work together. So we decided to continue our new journey with our new companion, Desk360. Review Source Response from Desk360 March 8, 2021 Thank you so much for your lovely words :) VR Verified Reviewer Founder Internet Used the software for: I used a free trial ### "Desk360 can make things easier" July 1, 2021 4.0 I liked desk360. SaaS is useful and functional. All digital channels together with desk360. The dashboard is very important for social media management tools. Desk360 is simple. Reporting is good. I think it might be a good choice. Pros useful, functional, simple, and plain It has many features. Cons price, extra features for free, should be developed in the future. Review Source VR Verified Reviewer Co-founder & CEO Consumer Services Used the software for: Less than 6 months ### "Super easy and fast customer success team!" February 21, 2021 5.0 Pros It is absolutely easy to use and install. We have used other services similar to Desk360 before. But none of them were this easy and fast. Cons There could be more different features. It is obvious that it is an application that is still under development, and in our opinion much more different features can be added. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Price and performance match was the biggest factor. Review Source Response from Desk360 March 9, 2021 Thank you so much, and yes! We'll get there :) EÖ Eray Ö. Product Team Lead Telecommunications Used the software for: 6-12 months ### "Thanks to Desk360 Team!" January 6, 2021 5.0 Desk360 makes things easier while managing our relationships with the customers. As of now, our support team spend less time. We are faster and more effective than before. Thanks to Desk360! Pros Easy to integrate Cost effective Easy to use All of our communication channels in one platform! Cons A negative comment btw: We get hundreds of calls from our customers and it would be nice if they turn into tickets as well. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Desk360 Easy integration (well done!), Good price (nice!), App Store and Google Play support (awesome!), Managing social media accounts in one page (cool!) Review Source Gökhan Ü. CoFounder Mental Health Care Used the software for: Less than 6 months ### "100% Deserves A Good Rating" May 11, 2021 5.0 After we start using Desk360, we have become more responsive to the client requests, we are now able to respond rapidly to the requests and questions coming from the clients. Pros Desk360 combines all platforms which we have a client touch, in one simple yet effective dashboard. It is more than easy to implement ( it took just 20mins for me to finalize all the implementation process for more than 6 channels) You can easily manage all the client touchpoints, quickly answer the requests of clients which develops the brand value and customer satisfaction. Cons I really like this product. The only think I might point out as a kind of a cons is limited platform support of the sdk when you want to implement the in-app client management module. Review Source Response from Desk360 May 17, 2021 Thank you so much! :) VR Verified Reviewer Procurement Manager Chemicals Used the software for: Less than 6 months ### "Great platform for providing customer support" March 17, 2021 4.0 Overall experience is quite good. Pros It's really easy to set-up and they don't send you documentation links for pages when you need help. The team is very helpful and they make sure that the process goes very smooth. Cons The lack of SLA management really bums me out, but they told me the feature will be coming soon on april 2021, so I decided to wait for it instead of switching to any other solution. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Reason for choosing Desk360 Lower costs and very eager team Review Source Oğuz B. Marketing Utilities Used the software for: Less than 6 months ### "Great Customer Support Solution" March 8, 2021 4.0 Desk360 is really efficient to give support to customers. I believe it's relatively new on the market, especially when we compare it to the other alternatives, but I'm sure they will be one of the top leaders in no time because the team is very eager to do so. nil Pros Desk360 can be integrated into many communication channels such as Instagram, Facebook, Twitter, WhatsApp, Live Chat, Email, App Store, Web Form, and so on. In fact, if you have a mobile app Desk360 is really a gem. Cons Social media integrations are few, for instance, I would like to integrate my Linkedin account into Desk360. I'm sure other people want to have those too Review Source Selim D. Head of Sales Hospital & Health Care Used the software for: Less than 6 months ### "Good Value for Money" July 2, 2021 4.0 The customer support & service is great! Haven't used it much yet but hoping to expand the usage in the future Pros I have been trying this product to unify my chatboxes for customer support and it is very easy to use Cons It's a bit pricy but they offerred me almost 3 months of free usage just because I wanted to try before I bought so that was great Review Source VR Verified Reviewer Growth Marketer Sports Used the software for: Less than 6 months ### "Great experience so far" June 30, 2021 5.0 Pros Easy to use for an extensive overview of your business Cons UI could be improved in order to show more insights at a single look Review Source ET Emre T. Product Manager Telecommunications Used the software for: 6-12 months ### "Top-level support" January 6, 2021 5.0 We've been using Desk360 since last year. It's an amazing tool for people who looking for the best price performance ratio. Pros Multiple support channel feature and easy integration. I can manage all channels in one place, especially store reviews. We handle all feedbacks with much fewer customer support teammates. Cons Desk360 allows only slack, jira and trello integration. They should add more platform. Review Source HC Harun C. Co-Founder Information Technology and Services Used the software for: I used a free trial ### "Desk360 Membership" April 6, 2021 5.0 Desk360 helped us to manage user reviews and needs in a simple and faster way. In summary, Desk360 enabled us to see the big picture in user relations and to save time. Pros Desk360 is a practical and useful service. As Viyatek team, we experienced to satisfy our user requests easier and faster with Desk360. It's user-friendly interface provided us to see the bigger picture in a simple way so that we easily detected our user needs and problems. Cons We have not detected any issue that needs to be improved so far. Review Source EE Emre E. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "Desk360 is a go-to helpdesk for all businesses!" June 30, 2021 5.0 Pros Multiple channel support. Easy to integrate. Cons There could be more breakdowns in reports. Review Source BB Bayca B. Business Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Desk360 Review " July 6, 2021 5.0 Pros Customer support is amazing! Great job :) Cons Would be great If we can add LinkedIn as a new channel. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)