# H2X Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is H2X the right Plumbing solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212126/H2X/reviews --- H2X 4.8 (55) [View alternatives](https://www.capterra.com/p/212126/H2X/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of H2X Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews EJ Edward J Mech EngineerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The software is CIBSE Accredited, giving us full confidence in the accuracy and compliance of our pipe sizing and system calculations.“ May 13, 2025 ND Nathan D hydraulic consultantConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Only issues we are having is working out input of data and meanings of the warnings, however we never undertook any real training and most of the issues Jordan answers within hours (most of these are our input errors anyway).“ October 10, 2022 EJ Edward J Mech EngineerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “What really sets H2X apart is the quick support—\[sensitive content hidden\] is always available at a moment’s notice to answer questions and resolve any issues, no matter how small.“ May 13, 2025 JK Joe K Building Services ConsultantConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The way it outputs the notes in the results page is limiting.“ August 10, 2021 Mark G Heat Pump Technical ManagerRenewables & Environment, 51 - 200 employeesUsed the software for: 1-2 years. “Clear designs that can be produced easily and relatively quickly compared to other M&E software that I have used.“ April 22, 2026 AP Andrew P DirectorConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “bugs, we have had issues on a number of times, ie rendering errors.“ October 31, 2020 BM Blake M Senior Hydraulic and Fire EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “H2X has been a great tool to improve efficiency and confidence in design and drafting for Hydraulic Services.“ October 23, 2025 JB Josh B Hydraulic Team LeaderDesign, 10,001+ employeesUsed the software for: 6-12 months. “When doing very large projects, if you make a mistake in the design it can be hard to find the fault.“ March 9, 2021 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joyce F. Assistant to the Managing Director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Amazing Tool and Customer Service" February 23, 2024 5.0 Pros H2X made my life easier, it's easy to use once you get the hang of it! It made me excited to get on with my drawings as soon as clock in. They also have the Best Customer Service! I 'm guilty for asking a lot of questions, and \[sensitive content hidden\] responds to me very quickly with answers to help me with the projects I'm working on. Cons I know it's straightforward enough, but maybe it would be handy to have a handbook or a cheat sheet. Review Source Response from H2X August 27, 2025 Hi Joyce Thank you for your wonderful review and we are so pleased that you enjoy working with the platform so much! In terms of a cheat sheet we do have our User guide and the ability to ask Harry our AI bot any questions you like! If you need anything at all please do feel free to reach out! Team H2X NB Nick B. CEO Consumer Goods Used the software for: 6-12 months ### "Helps You Secure Orders " May 22, 2025 5.0 Exceptional customer support, frequent updates and capabilities that are unparalleled in the industry. Pros Wins us more, better jobs. Accurately models complex systems in an easy to use interface. Outstanding real-person customer service. Cons Tracing floor plans can sometimes get a bit tricky - difficult to move a whole floor for instance if it isn't aligned to the adjacent level. Building templates could be easier (ie I'd love to be able to set up a Victorian Semi as a template to choose when opening a new project). Alternatives considered [Spruce](https://www.capterra.com/p/218534/Spruce/) Reason for choosing H2X I really hate to say it, but Spruce is a nicer user experience and has cleaner looking client-facing docs but it's so closely aligned to the plumber workflow that it doesn't work for us. h2x is much better for the more complex jobs we do. Also tried Heat Engineer but that is very different - doesn't allow the layout. Review Source LD Leon D. Hydraulic Engineering manager Construction Used the software for: 6-12 months ### "Hydraulic review" October 30, 2020 4.0 Pleased. Pros The ability to review content during the process and alter small items with minimal fuss. Cons Potentially user cost for SME. we could have the ability to reduce cost for multiple purchases. Review Source Response from H2X November 8, 2020 Hi Leon, Thanks for taking the time to leave us a review. I'm glad you are pleased with the software, it's been a pleasure working with you and the team. JK Joe K. Building Services Consultant Construction Used the software for: 6-12 months ### "MEP Deisgn - UK Building Services Consultants" August 10, 2021 5.0 H2X is a fantastic software. I foundH2X very intuitive. It feels like a 21st century software and has an app like appeal, It is very easy and quick to use and takes a lot less time to teach new engineers how to use the software. I have used H2X on several projects . Generally I have used it for sizing domestic water systems and the associated plant items, the speed and simplicity in using the software defiantly makes my life a bit easier. It's a very comprehensive design software which I would recommend anyone to try. Pros Personally I found H2X very intuitive. A computer literature engineer could pick up the software in a day with no training. I like the flexibility in design, for example you can change the piping material or velocities across the whole project in a few clicks, alternatively you can manual change individual sections. Being cloud based and not being tied down to a specific desktop is very useful. The ability to output to Revit is a fantastic time saver. Cons The way it outputs the notes in the results page is limiting. Ideally you would be able to drag and drops the notes so it's cleaner, as in a busy drawing it can be difficult to read. Sometimes the error warnings may not be pertinent to the project for some reason, but there is not an option to hide or turn these off. However, if you submit the calcs to the client and their is a big yellow safety warning, it makes them nervous. I think it should be possible to turn on/off the warnings. Switched from [Hevacomp](https://www.capterra.com/p/233415/Hevacomp/) Initially because H2X is cheaper. So we tried the software out with a free trial, and decided to stick with it and use H2X going forward. Review Source Response from H2X January 7, 2022 Hi Joe, Thanks for the detailed review, it's been great working with your team to date. I'm pleased to let you know that we listened to your feedback and in our recent release, we incorporated a warning review section with the ability to turn off warnings if you don't think they are relevant. I will let you know once we have a solution to the positioning on the pdf export. Thanks again! DB Dan B. Heating hero Environmental Services Used the software for: 1-2 years ### "H2ecO Ltd" October 26, 2023 5.0 As a heating installer we use H2X for all of our pipework design and now heat loss calculations aswell from PDF. It save us so much time, not sure how we survived before...! Pros Its well thought out for installers who don't use CAD but still need to be able to design systems, which is all installers. its alot of drag and drop and not alot of remembering which key does what so its easy to come back to if you haven't used it for a while Cons as a future ad on, it would be great to have radiator size choices generated from the room output required would maybe require manual input from a manufacturer data sheet though?? Alternatives considered [AutoCAD](https://www.capterra.com/p/265024/AutoCAD/) Reason for choosing H2X We were looking at AutoCad training but its a huge commitment but now we dont need to worry about that Review Source JM Joshua M. Director Construction Used the software for: Less than 6 months ### "Brilliant!" February 21, 2024 5.0 so far incredibly postive, customer focussed, easy to communicate with, and invested in my success! Pros The H2X Engineering sales team go above and beyond to ensure customer satisfaction. They are flexible, responsive, supportive, and collaborative. Thanks H2X engineering, here to a long standing business relationship! Cons Cant think of anything I dont like or have found that im not happy with. Reason for choosing H2X Personal recommendation from a colleague and for the reasons I have stated above. Switched from [Hevacomp](https://www.capterra.com/p/233415/Hevacomp/) let down by the software and did not have a positive experience with the sales team. Review Source TA Toinpre A. Mechanical Engineer Construction Used the software for: I used a free trial ### "Very Impressed." May 23, 2025 5.0 I've used it to design Mechanical systems on a couple of test Housing projects and the Ventilation system for a Temporary Site office. I was amazed at the speed which I was able to complete that Ventilation design. Also, the support and customer service is fantastic. Any questions I've raised were answered in no time with demonstration videos for clarity. Shout out to \[sensitive content hidden\]. Thanks for all your help, tips and support over the last couple of weeks. I would definitely recommend going through the h2X university modules as well. Very information and helpful for navigating your way through the software. Pros The software is very easy to use once you get the hang of the different tools and set up the projects correctly. The heat load calculation function is particularly impressive. Designing mechanical systems with this feels very straight forward and seamless. Cons It would be great if the software is able to generate schematics in similar fashion to layouts. Also, I think the execution / application of the Annotation tool could be improved. But not a major issue at all as the pdfs can be marked up separately. Review Source Response from H2X August 27, 2025 Hi Toinpre Thank you so much for your fabulous review! We are so pleased you find it easy to use and seamless. we are constantly looking for feedback and ways to improve so please do give us a shout if you would like to cover anything off! Schematics is on our Feature requests page so please ensure you upvote it to be updated as soon as it goes live! (the same for the annotations request you have made here too!) Please do let us know if there is anything you need we are always more than happy to help Thank you again Team H2X EJ Edward J. Mech Engineer Construction Used the software for: 1-2 years ### "H2X, The only CIBSE approved software" May 13, 2025 5.0 We've been using H2X for our mechanical design work and have found it to be a truly valuable tool. Its CIBSE-accredited calculations give us confidence in the accuracy and compliance of our designs, which is essential for delivering high-quality engineering work. The software is intuitive and streamlines a lot of the time-consuming tasks involved in pipework sizing and system planning. One of the standout aspects, though, is the customer support—\[sensitive content hidden\] is always on hand at a moment’s notice, offering helpful, knowledgeable support whenever we need it. That level of responsiveness really sets H2X apart. Highly recommended for any MEP engineer looking for a reliable, professional tool that’s backed by top-tier support. Pros We've been using H2X for our mechanical design work and are consistently impressed by its performance. The software is CIBSE Accredited, giving us full confidence in the accuracy and compliance of our pipe sizing and system calculations. It’s incredibly easy to use, with a clean interface that streamlines our workflow. What really sets H2X apart is the quick support—\[sensitive content hidden\] is always available at a moment’s notice to answer questions and resolve any issues, no matter how small. H2X has become an essential part of our MEP toolkit, and we highly recommend it to other professionals in the industry. Cons Nothing as of yet. Switched from [Hevacomp](https://www.capterra.com/p/233415/Hevacomp/) CIBSE ACCREDITATION was a big one for us Review Source LG Louis G. Area Manager Retail Used the software for: 6-12 months ### "H2X - Underfloor Heating " September 16, 2025 5.0 Overall my experience has been positive. It has added a very strong, professional, classy selling point from our point of view with regards to Underfloor heating. any additional help required gets picked up on the very same day and complete support is given. Pros All is liked, the more time used you become very quick at designing large projects. The ability to create and design cover letters adds a nice touch. the support personally from \[sensitive content hidden\] Design engineer shows a dedicated team, supporting with any questions. Cons No major cons, minor thing, a very zoomed out drawing occasionally costing time. fixable with time spent on the tool. Review Source Response from H2X September 23, 2025 Louis Its fantastic to hear such wonderful feedback from you and we are super pleased you like the platform so much! We are working hard to bring improvements to the platform all the time and all feedback is very much welcome so i will pass this onto our team! I will also feedback to our support team with your lovely comments for them and we cannot thank you enough for taking the time out of your day to provide us a review. Thank you again! Team H2X CN Cole N. Design team leader Design Used the software for: Less than 6 months ### "Great software" September 15, 2025 5.0 My overall experience has been very positive, I enjoy designing on the software and find that it's extremely useful for many different parts of my work. Pros H2X is an efficient and accurate design software. The team at H2X have done an excellent job of making a simple to use software for a subject that can actually be extremely complicated. Cons There is little to dislike about H2X. There is a couple things I would love to suggest that I believe can make it even faster. But as mentioned it's and excellent software Review Source Response from H2X September 17, 2025 Hi Cole This is so amazing to read and we thank you from the bottom of our hearts! We are so happy you love the platform so much and can't wait to work even more closely with you to enhance everything further. Thank you! Team H2X LI Laurie I. Heating engineer Construction Used the software for: 6-12 months ### "Top customer service " June 7, 2024 4.0 It’s takes a few projects to get used to it but once you have a few you will be able to quickly get jobs designed! Pros Ease to design systems that would take a lot longer by hand drawn calculations Cons It does take a get of getting used to which takes up a bit of time in the first place Review Source RA Rob A. Mechanical Design Engineer Construction Used the software for: 6-12 months ### "Accurate and Time Saving" September 8, 2023 5.0 Pros H2X is very easy to use and is very simple to make adjustments to once the system is designed. Calculations are quick to complete and make adjustments to throughout the duration of the project. The amount of time H2X has saved us in invaluable. Cons H2X takes a small amount of time to get to grips with and understand the way information needs to be inputted. However once that is understood it is very easy to use. It also sometimes has a tendency to lag which can be frustrating at times. Review Source Response from H2X October 23, 2023 Thank you for taking the time to leave us a review, Rob! It's great to hear that h2x has helped your team improve your design processes and save time. We're always looking to improve and make h2x even easier to learn, so your feedback is appreciated. We're looking forward to continuing to work with you and the rest of the team! KB Kane B. Hydraulic Engineer Construction Used the software for: Less than 6 months ### "H2X Review" June 24, 2021 5.0 Very, very useful tool that is likely to make a real impact in the industry. The dev team are extremely helpful, proactive and knowledgeable - able to provide general hydraulic design advice as well as that pertaining to the software itself. Can see this type of software eventually making its way into the Autodesk suite and becoming as ingrained in the industry as CAD or Revit Pros The versatility of providing instant calculations using a variety of methods. This allows us to instantly compute different pipe sizing methodologies and showcase the subsequent cost and time savings that can be achieved by using alternative standards. This can streamline workflows in the order of days depending on the size of the project and has the potential to be a big driver in a revolution in material and engergy usage in plumbing installations in Australia Cons The markup/drawing UX is still in development, however this is being continually improved. Minor discrepancies in usability between H2x and more typical modelling/drawing software (AutoCAD/Revit) can hinder markups of larger projects. Just needs some more in-built toold to really bring upo the fluidity of drawing and modelling Review Source Response from H2X July 20, 2021 Hi Kane! Thank you for the review. Great to hear you can appreciate the long term vision for H2X's design methodology. AW Aaron W. Hydraulic Engineer Civil Engineering Used the software for: 6-12 months ### "Just about does it all!" October 29, 2020 4.0 H2X has dramatically cut down our design and calculation times and allows us to easily trial different system configurations to help select the most appropriate. It has allows improved our QA and record keeping process. Pros H2X is very simple to use but generates incredibly accurate and detailed results and selections. Cons Integration with other drafting software would be a valuable improvement as this would eliminate "double handling". Review Source Response from H2X November 8, 2020 Hi Aaron, Big thanks for leaving us a review, it's great to read your positive comments. You'll be pleased to know that integration with other drafting software is at the top of our development list and as an annual license holder you receive all new features for free. Watch this space, the ability to export your designs from H2X straight into your drafting software is just around the corner! ND Nathan D. hydraulic consultant Construction Used the software for: Less than 6 months ### "H2X Thankyou!" October 10, 2022 4.0 So far we are very happy, it gives us more confidence with design as well as the ability to review other options easily without having to go into detailed calculations. Im looking forward to developing our skills with the program and using it to its full capacity. Pros Integration was very easy. The support is amazing and most importantly ongoing! we are finding it a great way of cross checking and undertaking detailed QA on critical areas of a design. We have definitely only scratched the surface on what this product can do and its only getting better with more and more features. Cons Only issues we are having is working out input of data and meanings of the warnings, however we never undertook any real training and most of the issues Jordan answers within hours (most of these are our input errors anyway). To be honest we cant really fault it. Review Source Response from H2X October 23, 2023 Thank you, too, Nathan! We are always more than happy to help, and so glad to hear that you are finding h2x to be a great tool for you. Our team is constantly working on making information clearer in terms of warnings and suggestions, and we're expanding our YouTube content to make sure that users know what inputs are required for different systems. As you mentioned, we're always adding new features and improving, so let us know if you have any requests! NI NICHOLAS I. HYDRAULIC ENGINEER Construction Used the software for: 6-12 months ### "Ilias Design review of H2X" July 28, 2021 5.0 \-Quick turn arounds for design -Quality assurance as you can quickly calculate pipe sizing using DTS solutions (As 3500) or utilise alternate codes to size where required. -Ease of use Pros H2X was easily integrated into our business to fast-trak engineering processes we do within our field of hydraulics. The system is simple and easy to understand, and provides an array of information. Integration with revit software will also reduce drafting lead times, and a bonus as its sized prior to input. Cons A few bugs throughout the year with some downtime, however the customer service team was ready to help out. Reason for choosing H2X H2X was the first product of its type introduced to IDG Review Source JB Josh B. Hydraulic Team Leader Design Used the software for: 6-12 months ### "Great product" March 9, 2021 5.0 Pros H2X saves time on calculations and markups, allowing you to do both simultaneously. Cons When doing very large projects, if you make a mistake in the design it can be hard to find the fault. Fortunately customer support \[SENSITIVE CONTENT HIDDEN\] is fantastic at responding to queries and resolving problems. Review Source Response from H2X April 15, 2021 Thanks Josh! CP Claudio P. Hydraulic Engineer Construction Used the software for: Less than 6 months ### "Fantastic Tool" March 10, 2021 5.0 Checking sizes and pressure drops in our projects. It's a time saving. Pros The software is easy to use and the Customer service is fantastic. They are ready to help with quick responses. Cons I think it could have an interface with Revit. It would be fantastic to export the model and import on H2X. The software is very easy to use though. No difficulties in drafting and setting up the project. The integration in our business has been easy with no issues. Review Source Response from H2X April 15, 2021 Thanks for the review Claudio! Revit plugin is landing soon! Mark G. Heat Pump Technical Manager Renewables & Environment Used the software for: 1-2 years ### "Excellent Software and professional reasults." April 22, 2026 5.0 From initial tutorials and set up through to the production of professional standard drawings and documents the experience has been excellent. Pros Excellent results for our Heat Pump customers. Clear designs that can be produced easily and relatively quickly compared to other M&E software that I have used. Customer Support is fast and effective, even though it is usually operator error. Cons I genuinely can't think of anything that I dont like about the software or the team that run it. All Good from me. Review Source SP Stuart P. Director Construction Used the software for: 1-2 years ### "H2X - Well worth a look for Mechanical Services design." August 14, 2025 5.0 Overall all very positive experience in terms of usage and output. There have been a few occasions where there has been frustration, both through the learning process of the software and when glitches have occurred. Pros Straightforward (mostly), comprehensive and versatile design software that ticks a lot of boxes for the design work that we are involved in. Off plan modelling is MUCH faster and easier than prior tools we have used. Calculations appear accurate. Customer support and assistance has been brilliant when things haven't gone as intended. Cons Occasional software glitches and hangs, but they have improved vastly recently. Sometimes tweaking of the layout of items can be fiddly or cause unintentional movement of other components. Alternatives considered [Spruce](https://www.capterra.com/p/218534/Spruce/) Reason for choosing H2X Better fit for our needs, other solutions did not offer as much functionality in terms of design flexibility and scope Switched from [AutoCAD](https://www.capterra.com/p/265024/AutoCAD/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Simpler, smoother and more unified platform. Review Source DP David P. Technical Underfloor Heating Sales Manager and Co Creator of Instinct Underfloor Heating Building Materials Used the software for: Less than 6 months ### "Great Service!!!!" July 25, 2025 5.0 So far so good and looking to continue evolving with H2X as a loyal customer. I will continue to work with H2X as a user of UFH designs and help H2X make it the best system/software it can be. I still have a lot to learn on H2X however, what I know and do with H2X so far, coincides for me to work closely with \[sensitive content hidden\] and others. Pros Certainly the backup service and support have been key factors for me to become the best I can be on H2X. \[sensitive content hidden\] had been amazing throughout my journey so far along with \[sensitive content hidden\]l when \[sensitive content hidden\] hasn't been available. Being heavily technical on UFH myself, myself and\[sensitive content hidden\] have combined our experiences and grown a good rapport. Although \[sensitive content hidden\] has helped me a lot more, we have worked together to conquer a lot of issues and shared thoughts, without any dictation. I also had the pleasure of working with H2X on UFH prior to launch and it has all been a great working with both \[sensitive content hidden\]. I like how technical H2X can be, but also having the option to do basic designs when you have little to no info off our clients. I like how H2X are always evolving and H2X seem to listen to their customers/users. A lot of the UFH issues I experience, do get raised and makes you feel part of the H2X journey. Cons As H2X are constantly evolving you do experience issues and some do come with frustration! As I state though, the service is exemplary and its very rare you have to wait for resolution. Review Source VR Verified Reviewer Design Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "H2X Feedback" January 20, 2026 5.0 Pros Easy to use software & readily available support from H2X engineers when it is required. Would recommend this to any fellow design professional. Cons I am yet to experience any cons whilst using H2X, extremely easy to use software & calculations are instant. Switched from [Hevacomp](https://www.capterra.com/p/233415/Hevacomp/) Previous software was dated & not user friendly also with limited support Review Source Joe Y. Technical Sales Building Materials Used the software for: 6-12 months ### "Great customer service and help" December 9, 2025 5.0 Pros Great software. Relatively logical in use once you get the hang of it but they also offer lots of tutorials and personal help throughout. Martins was really helpful and fast with an issue on my project. Had it solved with an explanation in 5 mins. Cons Sometimes it can be difficult to organise lots of pipes close together in neat angles as it likes to snap to the wrong pipe but even then there are lots of ways around that so its not that big a deal. Review Source BM Blake M. Senior Hydraulic and Fire Engineer Construction Used the software for: 2+ years ### "H2X - Hydraulics Must Have Tool" October 23, 2025 5.0 H2X has been a great tool to improve efficiency and confidence in design and drafting for Hydraulic Services. Consistent development of the platform ensures that the software has the capability to meet demands from industry. Pros \- Fast design calculations - Model validation in 3D viewer - Fantastic learning and demonstration tool for clients and internal employees - Reasonable integration to 3D BIM software - Ongoing development of software Cons \- Some difficulty in modelling complex pipework installations - Would like to see potential for linking of BIM model back to H2X for ongoing calculation and verification. Review Source Sandesh A. Hydraulic Engineer Construction Used the software for: 2+ years ### "Simplicity and Fast" August 20, 2025 5.0 Pros Makes it easy to design hydraulic systems from the start. Forget the tedious methods of using spreadsheets and manual calculations, H2X is very efficient for both designers and reviewers. Cons Designers would gain more value from the software if it integrated additional hydraulic systems such as sewer pits and sewer pumps. Review Source Response from H2X August 27, 2025 Hi Sandesh Thank you so much for your glowing review! We are so pleased that the platform is so efficient for you and easy to use. For the additional elements you would like to see please ensure you submit a feature request so we can add it onto our development roadmap. We have so many exciting things coming and cant wait to share them with you! Thank you again Team H2X Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.