# Availability Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Availability Online the right Reservations solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213196/Availability-Online/reviews --- Availability Online 4.7 (79) [View alternatives](https://www.capterra.com/p/213196/Availability-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Availability Online Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MB Marilyn B OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Bookings communicated in real time, and the automatically taking the rooms off of inventory at the time of booking is priceless for accurately reporting and to eliminate double bookings!“ May 21, 2021 TV Teresa V General ManagerHospitality, Self-employedUsed the software for: 1-2 years. “When I need to update something (mainly comments or policy changes), I have a hard time finding where to go to make those changes.“ May 11, 2021 JM James M PresidentCommercial Real Estate, Self-employedUsed the software for: More than 2 years. “The service we have with Availability Online is a good one because their product can be accessed from our website which in turn gives our people an easy way to fill out a reservation form on a secured site.“ May 11, 2021 EG Erika G OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I don't like, and it's probably not applicable, is that I use it for my wine tour business and I can't change the "date of arrival" to "date of tour"“ May 11, 2021 CS Chris S Manager Real Estate, 11 - 50 employeesUsed the software for: More than 2 years. “We have allowed guests to book directly with our company using available online and it works seamless with our VRP system.“ May 11, 2021 BG Blaine G ManagerHospitality, Self-employedUsed the software for: More than 2 years. “Software has limited ability to handle guests booking from an outside source“ May 11, 2021 RB Rich B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “we can manage our property from anywhere using either our phone, an ipad or a laptop. “ May 13, 2021 EH Emily H InnkeeperHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “This software is very time consuming and not very clear and there is zero guidance and customer service when you need help.“ May 11, 2021 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Sue W. owner Hospitality Used the software for: 1-2 years ### "Great reservation system for small B&Bs " May 11, 2021 5.0 Wonderful! A friendly helpful voice when you need technical support is priceless. At no time did they talk over our heads when it came to technical issues. I really like that they can explain things on all levels. Pros For a small B&B this is a great product, reasonable priced and fairly easy to use- i really like the great customer support in the initial set up and when we had questions, we got all the answers we needed with friendly help. Cons The basic system is missing a few options that we would have liked to have, that seemed basic to us, (extra person cost, single person cost )but the premium system had way more features than we needed and was much more costly being in USD when we are CDN dollars. Thankfully, they set up this option for us at N/C as it was the only premium feature we were interested in and i very much appreciate them for doing so Alternatives considered [Beds24](https://www.capterra.com/p/123511/Beds24-com/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing Availability Online price, and phone in customer support available during normal hours. Seeing another B&B we knew using it and how it worked was a helpful referral. Review Source Response from Availability Online May 20, 2021 Thanks Sue! We're so happy to hear Availability Online is working out well for you. We know this is a busy time of year for innkeepers so we do appreciate your time to complete the survey. J&SR Jay & Sharen R. Innkeeper Hospitality Used the software for: 2+ years ### "Baseline product" May 12, 2021 5.0 Prompt and courteous service and interaction. questions addressed almost immediately. Pros A simplified no frills reservation software. Excellent for small B&Bs and Inns. If you have under 8 rooms this is the product for your business. Don't need to keep track of multitudes? This is perfect for you. No need to provide 'reports' to see how your business is doing or print schedules then this is the system. A basic work horse that so many of us need for our success. The bells and whistles are kept to a minimum unless you want to activate those. You have control over your system; it doesn't control you. Cons Integration with the now defunct Webervations was easy. Upgrades are easy. My fear is a Monster company is going to buy out this product and it will disappear from the market making us little people purchase something as a substitute that is over complicated and useless. Alternatives considered [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Availability Online Don't want the complications. Only need the basics. Review Source Response from Availability Online May 18, 2021 Thanks Jay and Sharen! No worries. We have no plans on selling to a monster company. We are a small business who likes to work with other small businesses. EH Emily H. Innkeeper Hospitality Used the software for: 6-12 months ### "Time Consuming" May 11, 2021 1.0 Pros The email notifications are clear with all information needed to make the reservation. Cons As above. This software is very time consuming and not very clear and there is zero guidance and customer service when you need help. I called on a weekend and was told that the person to help is only in the office mon-fri which is useless when people stay in hotels 7 days a week. Review Source Response from Availability Online May 18, 2021 Hi Emily, I'm sorry you were not happy with our service. In reviewing logs over the last several years it appears we responded to the Courthouse Inn emails within 24 hours. The reason it took so long to return emails, in most cases, was because you are in a different time zone than us. This did delay some email replies until the next day, vs. the normal same day response. In regards to your phone call, I apologize you were told by our answering service that we don't work weekends. As a small company, with 3 employees, there are only two of us who handle support, so we do not have a person in the office 24 x 7. However, one of us is always available on weekends and holidays if you need emergency support. I'm again sorry that our service did not work out for you. BB Bonnie B. President and everything else Hospitality Used the software for: 2+ years ### "Thanks " May 12, 2021 5.0 I have appreciate their product and service. It has improved my business. Many thanks Pros I have appreciated their customer service. They respond quickly to my questions. Cons i wish that they could block off anything 1 year from today's date. Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/) Reason for choosing Availability Online Another resorter recommended this project. This service is simple and is all I needed. So very affordable. Review Source Response from Availability Online May 13, 2021 Thank you for the great review Bonnie! And thanks for the feedback regarding the feature request of auto blocking a unit 1 year from the current date. PM Pamela M. Owner Hospitality Used the software for: 2+ years ### "Awesome and Afforable" May 24, 2021 5.0 See above Pros From the first day I used the program I was so elated to realize that my guests would actually do 95% of my work when reserving their room. Availability not only notifies me that I have a reservation waiting via email but automatically populates the guest information fields for me. My guest can select their own room, know that their visit dates are available and contact me via email. I have gotten many of my reservations outside of normal office times and can pick them up the next day. I have also gotten phone reservations from my guests telling me the date and room they want because they already saw the information on Availability website. All in all, the program is easy to use, the consumer service help is always available and the the computer questions answered immediately. If you want some extra time and less hestle in your work day, this company is a MUST try. Cons Having to remember to update my room rates every January. Reason for choosing Availability Online The \[SENSITIVE CONTENT HIDDEN\] of availability actually came to my home, described the program, set up the program for me and gave my a three month trial. In actuality, I signed up after my first guest reservation a room that day. That was how excited I was to experience the ease of this product. Review Source BH Burt H. Owner Hospitality Used the software for: 1-2 years ### "FoxFire Cabins - Log Cabin & Vacation Home Rentals in Texas Hill Country" May 18, 2021 4.0 Overall, this software provides exactly what my business needs, while still giving me the control over it's functionality that I desire as the owner, which is very much appreciated! Pros It was very easy to transition to and use! We can make changes when needed quickly and the customer support provided is usually fairly quick to resolve issues and answer questions. Cons Occasionally there have been a few glitches, but nothing too major. My biggest recommendation would be to show the "Unit Requested" in the Reservation pick-up list. Also, some more ways to search for archived reservations would be nice...for instance, the ability to search by customer name perhaps? Reason for choosing Availability Online I liked the flat yearly fee so that I knew what my costs were up front. I also like that they do not charge percentage based fees. I did not want to go under a large booking engine such as AirBnB, but still offer the ease of checking availability online for potential guests that these bigger companies offer. Availability Online allows me to operate on my own and greatly aids in the checking availability process for guests and the reservation making process for us! Review Source Response from Availability Online May 24, 2021 Thanks for the awesome review and ideas Burt. We will discuss adding the Unit Name on the listing showing pending reservations. Also, you can search archived reservations by customer name. I'll send you an email with some instructions. EJ ERIC J. Owner Hospitality Used the software for: 2+ years ### "Fits the needs of our small motel operation" May 11, 2021 5.0 There are just some people (the younger generation) that prefer to do everything online or book through their smart phones without actually calling to book a room. This software has generated business from those wanting to use an online tool to book. I am super pleased at the pricing for this tool and am happy overall with our decision to use AO for our online bookings. Pros The software functions independently of our reservation software, which I actually like. While it is a bit more hands on it does give me total control over room booking. The couple of times I needed assistance from tech support, they were super friendly, understood our problem and fixed it quickly. I am not very "tech savvy" but I am able to navigate the administration tools effectively. Cons I would like to see a redesign of the calendars used for "future dates" that a possible guest can search. Right now I believe the most it will show is 14 days. I would like to see full months or several months that guests can see. Reason for choosing Availability Online Looked simple to use and the pricing fit our small businesses budget Review Source Response from Availability Online May 19, 2021 Thank you Eric. I'll reach out to you about our monthly calendar options to see if they would be a good fit for you. EC Elaine C. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Happy with Availability Online" May 21, 2021 5.0 Guests are happy with seeing availability and booking online. I am also glad to now be able to get a text message when someone books so I can respond in a timely manner. Pros The software is very user friendly. It was easy to learn and is easy to use as I started with online bookings. \[SENSITIVE CONTENT HIDDEN\] has helped me add/change items as I have become more proficient with online bookings. Her response time is great and it is nice to know I can reach her with questions quite easily. Recently I was able to sync my calendar when blocking off Availability Online, it also blocked my other Online Booking Programs. It was a big help not having to remember to open up the other sites every time. It would be nice to have the calendar sync both ways but I am happy now with at least one way. Guests also find it easy to use and are comfortable with giving credit card information on the secure site. I also was happy to know I could add items as extras though I have not had time to actually do. The price is also very reasonable. We are a seasonal business and I prefer not to lock into a monthly rate as with other platforms. Cons I would like to be able to enter a nightly rate and a weekly discount for a weekly rate as I am able in VRBO and Airbnb. It would be super nice to incorporate payment through the site with adjusted rates and taxes built in. Reason for choosing Availability Online Pricing and ease of reaching someone for help and I did not want anything too complicated. Review Source DB Danielle B. Owner-CEO Hospitality Used the software for: 2+ years ### "A BARGAIN AND USER FRIENDLY" May 11, 2021 5.0 My review perfectly describes my overall experience which goes back many years. Pros Availability online is easy to use for everyone including those who are technologically challenged. The software easily integrated with my web site. I am a small business in the lodging and resort category with cabins, vacation rentals and an RV park. For all small businesses like mine Availability Online is a real bargain! Another plus is how quickly they resolve any problems (of which there are few). Should you have a need to call them, your call will be answered by a REAL person. That is a super plus. I have been with Availability online for many years as we have grown from a handful of cabins to 26 units and 21 RV spaces. If you are a small business considering reservation software, don't hesitate to check Availability Online out! Cons Can't think of anything. If I had not been completely happy with the software, I would have switched. Review Source Response from Availability Online May 20, 2021 Thank you so much for the 5 stars Danielle. I'm so glad to hear how happy you are with Availability Online. EG Erika G. Owner Hospitality Used the software for: 2+ years ### "Best Reservation System for the Money Ever!" May 11, 2021 5.0 Overall excellent. Fast response to questions, and easy to use for both myself and myguests Pros I like that I don't have to pay big bucks for a system that has bells and whistles that I don't need or use. I have used this system for my bed and breakfast which I have since sold and for my wine tour business. All I want and need is a secure booking system that my guests can use. I am super impressed with the immediate response from customer support the maybe three times in over 10 years that I have had to contact them. Cons The only thing I don't like, and it's probably not applicable, is that I use it for my wine tour business and I can't change the "date of arrival" to "date of tour" Review Source Response from Availability Online May 19, 2021 Thank you Erika. We appreciate your time submitting your feedback and review. PF Pat F. Co-Owner Hospitality Used the software for: 2+ years ### "Operational Review" May 12, 2021 4.0 ease of handling registrations Pros Price; ease of identifying registrations; does not confirm until I confirm; Cons I would like more options for people to check - but perhaps I haven't asked for them. People cannot cancel their reservations through availability. Review Source Response from Availability Online May 24, 2021 Thanks Pat! I'll reach out to you for more information on what you are looking for as far more options for people to check. BO Byron O. owner Hospitality Used the software for: 2+ years ### "Availability online is the best!!" May 11, 2021 5.0 very very good Pros Easy to use, great support easy to Manage Cons How to link to other booking sites, Airbnb and trip advisor to be specific. Reason for choosing Availability Online price. Switched from [Inntopia Commerce](https://www.capterra.com/p/65271/InntopiaCRS/) price and ease of use. Review Source Response from Availability Online May 13, 2021 Thanks Bryon! We think you're the best too. EM Ellen M. Owner Hospitality Used the software for: 2+ years ### "Value" May 13, 2021 4.0 On line reservation for guest is good Pros Reservation calendar showing two week window is well liked by our guests. It lets them see options if they are not looking for specific date. Cons Pricing with taxes is Cumbersome I’d like to add pictures and descriptions without getting web designer involved Reason for choosing Availability Online Was in use when I bought business Review Source Response from Availability Online May 26, 2021 Thank you Ellen for your review and feedback! RT Renee T. owner Hospitality Used the software for: 2+ years ### "Very easy to use" May 11, 2021 5.0 They have been very good to work with. I have told two others about them and they are now using them as well. Pros It is very easy to use and has all the information we need for our guest to reserve a room Cons They do not have an app to use nor do they receive information from other booking site like Booking.com or Air B&B etc. Review Source Response from Availability Online May 20, 2021 Thanks for your review, feedback and referrals Renee! SG SUZANNE G. OWNER Hospitality Used the software for: 2+ years ### "Super easy to use!" May 11, 2021 5.0 Easy, inexpensive and if you need help they are quick to answer any questions. Pros Easy to use and update. Very inexpensive Cons There could be an app but I can also live without it. Reason for choosing Availability Online cheaper! Review Source Response from Availability Online May 20, 2021 Thanks for the 5 stars Suzanne. Good to hear the system works out well for you. BN Barbara N. Manager Real Estate Used the software for: 2+ years ### "Works Great for Short Term Apartment Rentals" May 11, 2021 5.0 Their customer service has been great anytime I have needed assistance. Pros I can add the availability calendar to my website to make it easier for potential customers. Cons Calendar integration for adding to a website could be improved. Review Source Response from Availability Online May 20, 2021 Thanks for the 5 stars and good feedback Barbara. We really appreciate it. DF Deborah F. Owner/Operator Hospitality Used the software for: 2+ years ### "AO Review" May 17, 2021 5.0 It's a great tool for my Inn bookings Pros Keeping my calendar current. Responding to clients is east Cons Nothing, its perfect. Keep up the great job! Review Source Response from Availability Online June 3, 2021 Thank you Deborah. We appreciate your time and feedback. So happy to hear Availability Online is working well for you and your guests. KL Kindra L. Administrative Manager Hospitality Used the software for: 2+ years ### "Review of AO" May 13, 2021 4.0 Overall I have been very pleased. Pros It is awesome to be able to see my booking calendar from anywhere anytime. Cons Sometimes the calendar does not sync with my airbnb and Vrbo. Review Source Response from Availability Online June 2, 2021 Thank you Kindra. We appreciate your time and feedback AM Alison M. Owner Hospitality Used the software for: 2+ years ### "Review" May 17, 2021 5.0 Pros easy to use, convenient on app. works very well for us. Cons I like it very much. I have no problems with it at all Reason for choosing Availability Online it was already here, it works perfectly Review Source Response from Availability Online June 3, 2021 Thank you for the 5 Stars Alison! SJ Susan J. Owner Hospitality Used the software for: 2+ years ### "Great Product!" May 17, 2021 5.0 We have been very satisfied. It is easy to use and works well for our application. Pros This product is great! The price is fantastic. We have had great success with having guest book online. It is very easy for updating our vacancies. Guests appreciate being able to book online. Cons I do wish that it did not always default to the current month when I am updating my vacancies, but that it advanced to the next month. Review Source Response from Availability Online June 2, 2021 We appreciate the 10 out of 10 review Susan. Thank you for the feedback regarding the update vacancy feature. DJ Daniel J. Owner Hospitality Used the software for: 1-2 years ### "Easy reservations" May 11, 2021 5.0 Pros Simple and affective use. Cost was very affordable. Cons Have to enter info twice to integrate with guest tracker. Not a big deal Reason for choosing Availability Online Worked with guest tracker Review Source Response from Availability Online May 19, 2021 Thank you Daniel- I'm glad to hear you are happy with Availability Online. PK PEPI K. RECEPTIONIST Hospitality Used the software for: Less than 6 months ### "Small business Tool" May 11, 2021 5.0 We have integraded it in our daily wokload and we are very happy with it. Pros It is very user friendly and colaborates with our reservation software uploading reservations automatically. The customer support is excellent, they answer very fast and did their outmost to customise the program to our needs. Compared to other similar programs, it has a very good price. Cons We would have liked a little more flexibility in the charges fields as we get many different variations but for simple room reservation is more than enough. Review Source Response from Availability Online May 19, 2021 Thank you Pepi! Hope you are all well in Mavrovouni Beach. We appreciate your time, feedback and review. I'll reach out to you if we decide to go forward with enhancing the flexibility of our rate features. MD Mary D. Owner operator Hospitality Used the software for: 2+ years ### "Excellent customer service!" May 18, 2021 5.0 Pros Excellent customer service!Customer service is timely, helpful and reliable. Cons I would have liked to have been able to block out dates on the availability calendar and indicate that they were for personal use, rather than a bona fide reservation. Review Source Response from Availability Online May 20, 2021 Thank you Mary!! We'll revisit the personal - use date block option again. RS Roger S. Owner Hospitality Used the software for: 2+ years ### "Easy to use" May 18, 2021 5.0 It works well, and customer service staff are quick to resolve issues. Pros Availability on Line makes it easy to update room reservation data on our website. Cons The system has been hacked a few times by malevolent operators. Review Source WM Wendy M. Owner Hospitality Used the software for: Less than 6 months ### "Great product. " May 18, 2021 5.0 My experience has been wonderful. They respond quickly to any questions that I have. They set everything up so quickly. Pros Quick and easy to use. Able to make changes easily. Cons I’d like to see all months of availability on one page when I’m using it. Reason for choosing Availability Online Looked easy to use. Review Source Similar Products Featured