# Backupify Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Backupify the right Cloud Storage solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213199/Backupify/reviews --- Backupify 4.1 (31) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Backupify Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews RM Raymond M Supervising Manager/Data Privacy OfficerEducation Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This software has allowed us to transition our organization to the cloud (Office365/Google) with an additional layer of protection beyond what the primary vendors offer.“ January 11, 2021 Luis S Systems EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I really do not like the new GUI, it is very confusing when you have multiple domains you back up.“ June 10, 2021 RT Rudy T Sr. Manager Business SystemsMedia Production, 201 - 500 employeesUsed the software for: More than 2 years. “Pretty straight forward setup and maintenance; however, with very limited features and customizations “ January 14, 2021 TB Timothy B IT DirectorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “The interface is clunky and hard to use, confusing at best.“ June 17, 2021 TB Travis B IT ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “I couldn't be happier with the product. While there's some room for improvement, the overall experience has been tremendous, and their support staff is right on top of things with an answer for me the one time I called in with a question.“ January 6, 2021 OE Ossama E Associate Director of Information TechnologyEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is a bit too simple.“ January 14, 2021 EC Eduardo C Manager of ITComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Service is easy to integrate, easy to use and users can self serve backups neeeded.“ January 11, 2021 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul H. Director of Technology Primary/Secondary Education Used the software for: 1-2 years ### "Easy to manage, reliable backups to the cloud." October 12, 2021 5.0 The sales staff were knowledgeable and friendly. It was very easy to setup and use, and has worked very well. Pros Conforms to all the data security standards, Reliable, and easy to use. Cons I have no complaints. The product works well. Reason for choosing Backupify I had used Spanning in the past, it worked well, but had some issues with purchasing and renewal of system. I liked the presentation and the support I received from the sales staff at Backupify. Also, their pricing policy. Review Source TB Travis B. IT Manager Construction Used the software for: 1-2 years ### "Backupify" January 6, 2021 5.0 I couldn't be happier with the product. While there's some room for improvement, the overall experience has been tremendous, and their support staff is right on top of things with an answer for me the one time I called in with a question. Pros I love that the interface is extremely easy to use, as well as it's reliability. Having the ability to go back months or years to grab a file from a long departed employee is incredibly helpful Cons I'd like it if there was some emails or alerts if there was an issue backing up. Backupify does try again on the next cycle, but it would be nice to know if there was an issue. Reason for choosing Backupify Cloud to Cloud ability was key for me. Not having to have a server on premise to take care of, update, etc, was incredibly helpful for our environment. Review Source RT Rudy T. Sr. Manager Business Systems Media Production Used the software for: 2+ years ### "Backupify Salesforce Backups" January 14, 2021 1.0 Backupify is a very bad solution for Salesforce backups; I inherited this solution and unfortunately was not able to cancel the service since there was no easy way to extract all historical backups. Datto the parent company is retiring this service, working with their support team for over a month they were just able to extract our backups from early January 2021; just for 1/5/2021. One day, I was hoping to get all my historical backups from 4+ years of using their service. Glad we decided to go to a much better solution a while ago, would not recommend this service or anything to do with Datto to anyone. Pros Pretty straight forward setup and maintenance; however, with very limited features and customizations Cons User Interface is lacking, browsing the historical backups takes a very long time for the UI to respond and to extract/export specific backup takes a very long time to process (sometimes over 24 or 48 hours). If you want to extract and older back up expect to spend at least 30 minutes browsing Backupify User Interface (wait time for page refresh or response) and then anywhere from 2 hours to 48 hours to get a notification about your export is ready to download. This is for just one Salesforce object (data table), if you want to do the whole Salesforce org (all objects/tables) good luck it is not possible. Reason for choosing Backupify I never chose Backupify, I inherited this solution. I would of never purchased such a limited and functional backup service Review Source OE Ossama E. Associate Director of Information Technology Education Management Used the software for: 2+ years ### "Set it and forget it!" January 14, 2021 5.0 I like its ease of deployment and use during backup and restore. It is very affordable, especially for educational institutions. Support is very responsive even though I wish it is faster. There is much-appreciated updates to the interface. Pros Ease of use. We have it deployed to Google G Suite. It is a one-time deployment to the account. Cloud-to-Cloud backup; from Google to Backupify. No local on client deployment or intervention required. Cons The interface is a bit too simple. Navigating between users and groups is not the best. I wish support is more proactive and faster. Alternatives considered [Spanning](https://www.capterra.com/p/135223/Spanning-Backup/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/) Reason for choosing Backupify Pricing structure for education. cloud-to-cloud deployment, backup and restore without the need for a client or local installation. Review Source JV Joshua V. Infrastructure Lead Education Management Used the software for: 2+ years ### "Simple Effective Online Backup for M365 Environments" January 11, 2021 5.0 Backupify solves a number of issues for us after moving to O365 we looked at a number of products. All of them just as complicated or expensive as the last. When we found backupify we were amazed and the price and the product. Pros Implementation is connecting Backupify to your Microsoft tenant and your off to the races. I love that the backup are always on. It backs up my entire Exchange, OneDrive, and Sharepoint environments it direct talks to the MS Servers and backs up all our data. Cons I wish the interface was a bit more responsive. Review Source TA Tim A. IT Manager Banking Used the software for: 2+ years ### "You get what you pay for." January 6, 2021 4.0 Overall, it does backup our email accounts and we can retrieve deleted emails but it does not restore them to the original folder and you have to look at each day to find the backup you need. (However, when you need support, expect a slow response. Normally, I would only hear from them one time a day so the issue takes days to be resolved if you need to clarify anything.) Pros The cost of the software is very attractive but the features are limited. Cons With the newest version, you can not export the whole mailbox the way you could before. In the past, you could export it and open it using "Thunderbird", like outlook does with "pst" files. This was helpful for team members that were no longer with the company but periodically we need to access their old emails. (Now, we have to pay to keep the accounts open longer.) Reason for choosing Backupify The price is very reasonable and integration with our email system was seamless. Review Source DS David S. IT Manager Furniture Used the software for: 2+ years ### "Backupify for Office365" June 10, 2021 5.0 Pros The set it and forget setup is great! Since it automatically grabs new SharePoint sites that are created, we need to do very little maintenance. Cons As mentioned previously, the Email Export leaves a lot to be desired, but it is in no way a deal-breaker for us. Review Source RS Rajkumar S. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Backupify Use Case" June 26, 2021 4.0 My overall experience is good but in some cases the response of the Support team not on time. Pros We are using Backupify to take Gsuite users backup and this tool is good as we are able to take Mail, Document, and Contacts backup. Cons There should be provision to allow end-user to get access to their backup data. Review Source RF Ryan F. Sr Syatems Admin Chemicals Used the software for: 2+ years ### "Never have to think about it" January 12, 2021 5.0 Pros It was incredibly smooth to setup, and super easy to use. I don't have to train anyone else on how to use it, everything is intuitive, they can log in and see for themselves. Never having to worry about how much space we're using is a real load off. Cons Pretty sure it's still not backing up "Groups" content. Not sure anyone else's product is yet either. Reason for choosing Backupify Unlimited space was what tipped it to Backupify. I'd also used other Datto products in the past and they were always very smooth. Review Source Luis S. Systems Engineer Hospital & Health Care Used the software for: 2+ years ### "Love Backupify, miss the legacy Gui" June 10, 2021 5.0 Pros I like the feature to be able to export one file or many files at once. Cons I really do not like the new GUI, it is very confusing when you have multiple domains you back up. Also unsure how to easily navigate the new GUI unlike the legacy version which I very much enjoyed and found it easy to navigate. Review Source Aloima Daniela C. Asistente administrativo International Affairs Used the software for: 1-2 years ### "Novedosa y útil gestión " December 1, 2022 5.0 Nos gusta mucho la información contenida en este software que nos ayuda a ejecutar nuestro trabajo conforme a lo que nos indica la empresa. Pros Nos gusta mucho la funcionalidad de su gestión de almacenamiento de datos de primera calidad.. Cons Algunas empresas no toma la gestión con facilidad. Review Source MOC Marc Olivier C. M. Computer Networking Used the software for: 1-2 years ### "Wow! " June 19, 2023 4.0 Pros Produit très fiable et très abordable. Facile à utiliser. Cons Pas de défaut comme produit. C'est fiable et abordable. Review Source RM Raymond M. Supervising Manager/Data Privacy Officer Education Management Used the software for: 1-2 years ### "Easy to use" January 11, 2021 5.0 Backupify throughout the phases of research, implementation and use has been excellent to work with. There customer service team is responsive to our needs. Pros This software has allowed us to transition our organization to the cloud (Office365/Google) with an additional layer of protection beyond what the primary vendors offer. Cons Currently we haven't found any things that are areas for growth. For the features we use, they meet or exceed our expectations., Alternatives considered [Barracuda Cloud Archiving](https://www.capterra.com/p/181075/Barracuda-Cloud-Archiving/) Reason for choosing Backupify Ease of use and cost. Review Source SB Sean B. IT Manager Consumer Goods Used the software for: 6-12 months ### "The IT manager Review" January 14, 2021 5.0 Problem solved is backing up all information for user restore, legal issues, and compliance needs. Pros The ability to merge the service with the Office 365 online accounts for backing up and restoring of files with all regulatory needs met. Cons Would like to have the ability to export email as a PDF option available or at least an outlook file type to convert from. Alternatives considered [Barracuda Message Archiver](https://www.capterra.com/p/168603/Message-Archiver/)[Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Reason for choosing Backupify 1- Cost 2- Usability 3- Direct integration Review Source PC Phillip C. Sr Infrastructure Engineer Plastics Used the software for: 2+ years ### "Avoid. Better products out there" January 5, 2021 2.0 It was intended to backup out Office 365 environment. We were told it would do so 3 times a day. Some days it backs it up 1 time and some 3. No pattern. Hope you have no issues. Support takes a week minimum to get back to you. Hard to work with. Pros It was easy to setup. Nothing else. Nothing Cons Customer Support is the worst I have every experienced. I could not restore for 2 weeks. Reason for choosing Backupify My mistake was not looking at alternatives. Druva is the one you want. Review Source TB Timothy B. IT Director Government Administration Used the software for: 2+ years ### "Meh..." June 17, 2021 3.0 At first it was great. But in the last couple years things have deteriorated to the point of if I could identify an affordable alternative I would switch. Not even going to consider new offerings \[SENSITIVE CONTENT HIDDEN\] has (that a partner is trying to sell) due to decline in product since \[SENSITIVE CONTENT HIDDEN\]took over. Pros In the beginning it was the only affordable option to satisfy Freedom of Information Requests for email records. Cons The interface is clunky and hard to use, confusing at best. Support can not seem to fix one little issue I have. And with each supposed "improvement" the system becomes less functional. Reason for choosing Backupify At the time it was really the only choice. Review Source VR Verified Reviewer Assoc. Dir., Infrastructure E-Learning Used the software for: 6-12 months ### "Did not keep this product over a year." March 2, 2021 1.0 Found it to be useful for a handful of users. For the entire org though, it was extremely challenging and turned out to be ineffective and pricey. Pros Initially, it looked to be a useful tool for users and admins to recover email, export, archive, etc. OK for 10 or less accounts. Cons the interface is not easy to use, and when you think you are doing one thing, it often isn't really what the app is doing. Review Source GD Gurjot D. Operations Analyst Information Technology and Services Used the software for: 2+ years ### "Backupify Review" October 18, 2021 3.0 Pros Ease of use, the user interface was easy to look at, the application did not break down, and customer support was helpful Cons Load times were inconsistent, and when a task was done it was not as obvious as it should be when it was complete, unable to set a default domain when logging in. Review Source RC Richard C. Partner Construction Used the software for: 2+ years ### "null" June 28, 2018 1.0 Review Source CO Christopher O. Senior Manager, I&O Consumer Services Used the software for: 1-2 years ### "Admin experience" January 5, 2021 5.0 Very good Pros Ease of implementation Ease of restorations Cons Archived users are not automatically removed from license count Review Source JS Jordan S. Director, IT Online Media Used the software for: 1-2 years ### "Set it and forget it" January 13, 2021 4.0 Pros Backupify is extremely easy to set up. Once it's going, you never have to think about it again. It's very reliable and does its job to protect your Google Workspace data. Cons Finding a file you need to restore can be a bit like finding a needle in a haystack. I would like to see improved search functionality to make it easier for admins to locate the right file or email. I would also like the ability to backup additional services, such as Dropbox, OneDrive, and others for even more flexibility. Also, a feature for marking a user for holds (legal or otherwise) would be great as well. Review Source VM Viktoriya M. AP Hospitality Used the software for: 2+ years ### "Office 365 Monthly" June 15, 2021 5.0 Good Pros Office 365 Monthly provides many great functions. Cons The software crashes often or cannot save for formats. Review Source aP andrew P. Technical Analyst Education Management Used the software for: 2+ years ### "Interface is terrible" June 10, 2021 3.0 We've rarely had to use it (twice in the last year), and as long as you're doing something relatively basic (exporting a user's email or doing a simple search), it's fine, but it's not a pleasant experience. Pros It does what it's supposed to - usually. Cons The user interface is one hot mess. There's nothing intuitive about it, it still contains elements from the old version, and I avoid using it except when absolutely necessary. Review Source AA Aman A. Manager, IT Real Estate Used the software for: 2+ years ### "Highly recommend " June 15, 2021 4.0 Pros Cloud based. Low management . Automation Cons PST restore not available. Only option is to restore to another 365 account Review Source EC Eduardo C. Manager of IT Computer Software Used the software for: 2+ years ### "Simple and Effective" January 11, 2021 4.0 Good way to solve gsuite backups with nice UI and functionality for great price. Pros Service is easy to integrate, easy to use and users can self serve backups neeeded. Cons The way you export the final exports from users its a bit complicated, they should add a connector to export from the platform to an S3 bucket. Review Source Similar Products Featured