# Polaris PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Polaris PSA the right Professional Services Automation solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214960/polaris-psa/reviews --- Polaris PSA 4.6 (212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Polaris PSA Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews DL Dave L Senior ConsultantInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Being an end user only, Polaris Replicon is a cool product for not only recording time, but seeing how I'm tracking along, how my team is tracking along, which members are booked and for how long, and a host of other features. As I mentioned above, I'm not crazy about some of the menus as the way they do some of the navigation is clunky, but nothing a person won't eventually figure out.“ May 2, 2025 AA Ali A Customer SpecialistComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is a bit confusing when it comes to clock-in and clock-out, as it is not smart enough to automate when making time adjustments.“ July 1, 2024 AA Ali A Customer SpecialistComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Overall, very useful application for the needs of tracking and collection emplyee time punch.“ July 1, 2024 SW Stephen W Plumbing InspectorArchitecture & Planning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Unable to access at times.“ January 20, 2023 KW Kor W Brand ambassadorMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Perfect company to work dor“ July 9, 2024 Mg Manel g Business AnalystInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Billing functionality less powerful, still need working on that.“ October 20, 2021 AK Amanda K Administrative AssistantConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The app is quite user friendly and makes it easy for our field staff to input their timesheets.“ December 9, 2022 BT Bob T VP InfrastructureMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “The integration tool to Quickbooks was not as good as we expected so we wrote our own using the API.“ October 20, 2020 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shabbir Abbas C. Business specilaist Investment Banking Used the software for: 2+ years ### "Replicon is effective time booking system" September 8, 2019 5.0 I have excellent experience usuing this application for time booking and management Pros It's interactive time booking features and the ability to define the projects at multiple level of segregation makes it an efficient time management and booking system. Cons Nothing much to mention but attimes performence specially when user clicks the submit is a concern area. Review Source Response from Deltek October 18, 2019 Thank you for taking the time to share your valuable feedback. We are thrilled to hear that providing our clients with the most efficient timekeeping and project services we can offer is paying off. We're sorry to hear that your experience with the performance fell short of expectations. We want to make things right. Please feel free to reach out to us so we can handle this issue right away. KW Kor W. Brand ambassador Marketing and Advertising Used the software for: 2+ years ### "Great company!" July 9, 2024 5.0 Always a good one and looking forward to next gig Pros Great team, management and jobs. Perfect company to work dor Cons Nothing at all. Been working for them for years. Review Source VR Verified Reviewer Developer Computer Software Used the software for: 6-12 months ### "Needs Work" February 24, 2023 3.0 Pros Not much to be honest, possibly setup isn't that bad. Cons Reporting is broken, you need to fully remove time then reimport it or it will glitch and show time that isn't there anymore. Review Source SG Siddharth G. Senior Analyst Financial Services Used the software for: 6-12 months ### "Advanced tool for Time tracking " July 5, 2024 4.0 Pros Store More data Accurate data User interface looks good Cons Can be little user friendly, since navigations are little hard to find. Review Source DF Daniel F. COO Computer Software Used the software for: 2+ years ### "Replicon Timesheet Review" March 29, 2019 5.0 Overall very happy, fast response from the user support, ability to make custom changes for us when needed, good discounts on prices. Also like that it is easy to use. Lastly, really appreciate a their Reporting capabilities, allows us to do all kinds of reports from the system to feel payroll, make decisions, etc. Pros It is compliant with CPFF requirements, has a great ability to set up approval chains for supervisors. Cons Inability to maintain multiple costs for contractors for different projects using the same login account for that said contractors Review Source Response from Deltek September 6, 2019 Thank you for leaving us such a wonderful review. Replicon is indeed GDPR compliant and maintains an up-to-date, comprehensive compliance library. We are pleased to hear that you find our solution extremely robust, flexible and user friendly. Please refer to the link below for allocating a project's costs to multiple clients: https://www.replicon.com/help/allocating-a-projects-costs-to-multiple-clients/ Alternatively, please do not hesitate to contact us for any further assistance. We value your business and will use your feedback to help us improve. Stéphane S. PCB Designer Computer Hardware Used the software for: 2+ years ### "Timesheet and reports" August 22, 2018 4.0 Great software and easy to reports and follow hours work from employes for our clients :) Pros Timesheet configurations and reports flexibilite Cons Can't specify hours in the timeline items in the Invoice We can only check items that's in the timeline total hours Review Source John I. Graphic Designer Design Used the software for: 2+ years ### "Great timesheet program" October 22, 2018 5.0 Pros I like how simple it is to enter in, edit, and review current and past days. Cons I wish I didn't always have to go into "tasks" to choose what task I was doing on a specific job. It takes an unnecessary amount of time. Review Source Cochran S. Admin Assistant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Time tracking simplified" August 16, 2018 5.0 I needed to track time via a project with detailed task's and Replicon has not only helped me make that happen, it was done in such an easy to use and understand platform. Pros I like how easy it is to enter the time data and how easy it is to create reports for management to do their part. Cons To be honest, I don't have any dislikes. I like the ease of use with this setup and I am often asking for reports to do things that I create and the people at Replicon help me make it happen. No complaints! Review Source Alexandre J. Financial Analyst / Analyste Financier Wholesale Used the software for: 1-2 years ### "Great time tracking tool for middle to large company" April 30, 2018 5.0 Pros \- User friendly - Flexible/customizable depending on your business requirements - Great customer support system Cons Solution is a bit expansive for small companies (50 and less employees) Useless if not used in project tracking. Review Source JV Jeroen V. Consultant Consumer Services Used the software for: 1-2 years ### "Structured tool to track time" April 2, 2019 4.0 Good overall software - helpdesk very reactive. Pros Easy to navigate, easy to copy a similar week, easy overview per quarter/month/week Cons Everytime you navigate to a new window the "bot" windows pop up asking questions - you have to click this one away every time Review Source Response from Deltek September 6, 2019 Thank you for taking the time to leave this review. We are pleased to hear that you find our solution user friendly and equipped for rapid adoption. The automatic pop-up is to help our clients navigate. We apologize for any inconvenience this may have caused. For any questions or concerns, please do not hesitate to contact us. MT Michael T. Digital Transformation Program Manager Oil & Energy Used the software for: 6-12 months ### "Replicon sets the standard!" November 13, 2020 5.0 Our experience with Replicon has been exceptional throughout the process. As a systems integrator with over 20 years experience, I have worked with a lot of software vendors and I wish they had all been like Replicon - Product is rock solid in its performance/stability, flexible in allowing us to handle all our needs, implementation was smooth with a very strong and responsive project manager from Replicon. Support once in production has been exemplary with quick responses, knowledgeable support personnel and real answers/solutions. Really can't say enough good things about the experiences. These folks set the standard on how SaaS tools and implementations should do. Way thumbs up! Pros We like the fact that Replicon was structured in a way that aligned with our Time Tracking needs well yet was also flexible enough to be adjusted to our unique requirements (which we have quite a few of!). The form factor on the mobile device is particularly good which is important for us as that is how the majority of our employees with use the software. Integration with SalesForce was a breeze. Cons Nothing material that comes to mind. We've been on the platform for about a year now and had has no concerns. Review Source DT Daria T. Corporate Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Perfect for our needs" August 13, 2019 5.0 We've been using this for years - both staff and management like it. Pros This software does exactly what we need - keeps track of hours worked on projects, time off (vacation, sick, etc),and overtime. Has preset reports or you can easily make your own. We do not use 1/2 of the features available - but that doesn't hamper us in anyway. Staff can access Replicon from their computer or phone - very easy to use. Time off requests are easy to send and easy to approve/disapprove and you are able to add comments. We can easily import time costs into our accounting software to keep our reporting current. Cons So far there is nothing I don't like. It is very user friendly. Review Source Response from Deltek August 19, 2019 Thank you for taking the time to leave us such a great review and for giving us this proverbial pat on the back. We assure you that we will continue to strive to deliver great client experiences consistently. CD Chuck D. SVP Operations Used the software for: 1-2 years ### "Great useful software. Be prepared for a long implementation cycle." April 28, 2017 5.0 Ease of scheduling taking less time to do it. Able to fine tune our cost structure due to the instant knowledge of the daily labour cost of a project Pros The ease of report generation allows us to track our labour cost per project much closer than we ever have. Scheduling 300 people, and replacing people on the schedule, is much easier than our previous spreadsheet method. Cons The implementation process was extremely frustrating and took much longer than it should. In tow separate implementations, the project manager changed part way through the process. The project managers don't appear to be very knowledgeable about the client needs. For example, we had to do all of the research for holiday pay rules by province. This is something that should be baked into the system. For expense reporting, we had to do the research for the sales tax formulas. We would also prefer paying on a monthly subscription basis as we do with most other software, however Replicon requires an annual payment up front. Review Source Response from Deltek May 4, 2017 Thank you for the feedback Chuck. We've shared the feedback regarding implementation to the relevant team. Your Account Manager will get in touch with you to discuss. MB Meredith B. Administrative Assistant Information Technology and Services Used the software for: 2+ years ### "Quality product, good service" October 28, 2020 5.0 Pros I have been the administrator of my company's Replicon account for about five years. I'm considered the Replicon expert here. Overall I really like Replicon's portal and functionality. I get a lot of useful information and answers to questions from the community forum. They are very good at providing quick and helpful support when necessary. I would definitely recommend it for other companies. Cons There are some features of Replicon that could be improved or applied. Usually when something is brought up in the community forum regarding a feature that Replicon does not currently incorporate, they let us know that the development team will be made aware of the request. Review Source JC Jeffrey C. Project Manager Information Technology and Services Used the software for: 2+ years ### "Effective tool for tracking time" May 4, 2018 4.0 The Replicon Web Timesheets helps us track time against the projects, as well as track R&D activities, and provides productivity metrics for our team to use to self-improve our business processses. Pros The main time-sheet is very straightforward to enter time records into. We use the reports heavily as well (see comments below), as well as tracking progress on specific projects and tasks. Cons Reports are limited in that you cannot setup a fiscal year for reports to divide by fiscal year quarters. Nor is there a nice way to export the data into our own in-house reporting tool to synchronise with other accounting related reports. We have some project check point reports that we have run 3 separate reports in order to get all the data we need, which is annoying but not the end of the world. Also, the holiday calendar requires each holiday date to be entered manually instead of standing rules. Review Source GR Guadalupe R. Senior Media Planner Marketing and Advertising Used the software for: 1-2 years ### "Daily Use!" December 13, 2022 5.0 Pros It is easy to navigate and use. When I needed help updating my profile and timesheet, customer service responded very quickly. Cons I have nothing negative to say about this platform! Review Source CC Cecilia C. office manager Architecture & Planning Used the software for: 2+ years ### "using Replicon for the last 12 years - a review by an administrator" June 23, 2020 4.0 Overall it is easy to use. It has become a software that we rely on on a daily basis. I find the Support Team are quick to respond and seem determined to solve any issues. Pros In our field (Architecture and Planning) we have multiple Clients, multiple Projects and several tasks to keep track of under each Project. It is critical for our organization to track time under these tasks and Replicon makes it easy to set this up and easy to run the Reports that we need for billing and cost analysis. Cons I find that setting up reports is not intuitive and we often require help from the Replicon Support team in order to create the reports we need. Review Source CA Caroline A. Admin Assistant Public Relations and Communications Used the software for: 2+ years ### "I find replicon very user friendly generally " May 4, 2018 4.0 Pros I like that it you can keep all info in the one place (timesheets, expenses, time-off). As an administrator, I find it easy to navigate between user profiles and to configure most settings. Customer services are always on hand to answer any queries and their response turnaround time is very good. Cons the reporting function can be a bit complex at times esoecially when trying to create customised reports. Also, the way you add clients to a user timesheet is a bit time-consuming as you first need to go into each specific client & project before you can add the user's name to it. It would be easier if you could have a client list in each user profile and you could simply tick the names of the clients that they need access to (not sure if that's doable of course) Review Source MS Michael S. Operations Management Consulting Used the software for: 2+ years ### "Replicon Review" October 3, 2019 5.0 Fast and easy to use. Pros Replicon is user friendly and efficient. I can set up new users in a few minutes. I can review and approve hours and expenses with just a few clicks. Customer service is very good. they are very responsive and easy to understand. Cons No issues with the software. It was easy to use and there are many videos to watch about additional functionality. Review Source Response from Deltek October 14, 2019 We are so grateful for your kind words. Thank you for taking the time to leave this thoughtful review. We are thrilled to hear that you find our solution robust and user-friendly (as intended!). Rest assured we will continue to provide the best service we can offer. GH Gibson H. IT/Admin Used the software for: 2+ years ### "More than competent support allows for quick changes and problem solving" April 27, 2018 4.0 Pros they support system is top notch, this allows for quick customization and changes made by the professionals at Replicon. this combined with a simple interface means that my bosses and co-workers are able to input information and retrieve it in the manor that they wish with out having the fight the system. back of house style support is also possible and the main administrator tools are almost always enough to solve any problem. Cons The system is robust but when it isn't designed for something it is almost totally incapable of adjusting to the changes. the reports system can be somewhat limiting especially when they have very little output formats and are of course more limited than using equations in programs like Excel Review Source JA Joshua A. SaaS Developer Computer Software Used the software for: 2+ years ### "Overall, an excellent product" October 16, 2019 5.0 Pros Capabilities, Customizability, Security Cons Somewhat outdated UI, the more useful features of the software can be hard to utilize. Review Source Response from Deltek October 18, 2019 Thank you for taking the time to leave a review. It is wonderful to hear that you find our solution configurable and secure. We also appreciate your feedback regarding our UI. We would love to hear your thoughts, and use your valuable feedback to deliver a better customer experience. Please feel free to contact us at your convenience, so we can learn how to make your experience even better. DG Diane G. CSM/Account Administrator Information Services Used the software for: 2+ years ### "Replicon Gen 3" February 18, 2020 4.0 The accounting department particularly likes the reports that are available. It gives you a good picture of how a project is going, who is available for a project etc. Our Replicon customer support has been amazing in helping resolve certain issues for us. Pros I like the software as it has all of your time keeping information in one place. Access to reports etc is very helpful Cons IAG upgraded to the Gen 3 version Octover 2019. There was a learning curve for sure but each week I am more experienced and move around the software with more confirdence. Review Source AF Andrea F. Operations Manager Design Used the software for: 2+ years ### "Replicon Lover" June 20, 2019 5.0 Replicon successfully brings together many layers of our operations in one software program. Pros Ease of use and functionality are great Customer service is fast and reliable Cons Sometimes I am looking for more functionality options but I know they are working on updates constantly Review Source Response from Deltek September 6, 2019 We are thrilled that you took the time to leave us this great review. Ease of use is one of the founding pillars of Replicon, and we take pride in providing outstanding service to each and every client. Rest assured we will continue to provide the best service we can offer down the road. DB Derm B. Office admin Information Technology and Services Used the software for: 2+ years ### "Record It" April 2, 2019 4.0 Provides the ability to have archived info at your keyboard without having to comb through boxes, binders, desks etc. Pros Ability to store a lot of info related to a single topic. Cons Might need a bit of practice to add external documents 9 (e-mail, fax etc) Review Source Response from Deltek September 6, 2019 Thank you for your kind words. We really appreciate you taking the time to leave this review. We are delighted to hear that you find our solution agile and flexible. We love to know when we're right on track! Thank you once again for your honest feedback and your business. LR LeAnn R. Project Manager Management Consulting Used the software for: 2+ years ### "Chat with us - Questions answered!" August 8, 2018 4.0 My representative was very patient and helpful. He offered to have a call with me to ensure he was understanding my needs. Ultimately, we did not need a call but we were able to communicate and he provided me an answer I will be able to take to my team and inform of how we can use Replicon as we hoped. Pros I am a new user to Replicon and am learning with many other project management users about the system. My experience with customer service has been wonderful today (this is my first interaction with the customer service chat team). The team member was very responsive and when he needed to have me wait, he asked me if I could wait while he further investigated my question and my need. Ultimately, he fully resolved my question and I will be able to provide my team with the information received today. Cons I am not able to quickly identify to which products my company subscribes. I had to engage with a representative to obtain a response. It would be nice if there were a way in my Replicon settings or information if I could find the information for myself. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.