# Microworks Prism POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microworks Prism POS the right Restaurant Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2314/PrISM/reviews --- Microworks Prism POS 4.8 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Microworks Prism POS Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VS Vaughn S. owner operator Food & Beverages Used the software for: 2+ years ### "Microworks Works Well and saves Time" January 19, 2021 4.0 We absolutely loved the system before 8. Used it for 7 years with very little problem. It was wonderful. What the system figures said I believed but now I have to wonder sometimes. When we switched we purchased all new computers new wires etc. Your tech people try there best to get things straitened out . But we are still not there. I wonder If we got your new router if that would correct things? Pros We used RapidFire for 10 years. We were well satisfied but they went out of business. I was in a hury to replace the system quickly because the computers were failing. Looked in the pizza magazines saw your add and downloaded the sample. We were impressed with Prism .It did so much more than Rapidfire. I made a quick decision to purchase the sytem. We like the back of the house programs for bookkeeping. The system was easy to use . A new girl can learn the system in 2 days. The delivery part is very well thought out and easy to use. The web ordering is also great. This was your sytem before 8 Cons With the new system all the features are even better,but the system runs slower for example when assigning drivers to 3 deliveries and the save button is hit there is a delay of 15 seconds before the transaction is complete. We also have credit card issues . If the internet goes out for just a moment the card is approved but not taken off the slip. It is entered on the card company report but not on Prism report. The screens are harder to push than before. The screens go to a light color same times and lock up. A new hiccup just started If you hit status for driver then try end report it stays and have to shut screen off to get it to go away. Also we have had issues with the printers stop working because of too many print jobs in memory. That problem may have been resolved. WE need coupons that ring up all items for a special . Also need coupons to change color for active. Review Source ST Steve T. Owner Restaurants Used the software for: 1-2 years ### "Return to Microworks" February 17, 2021 5.0 My original purchase was a Upserve system because it was a cloud based. That was a total mistake. The Upserve system was not designed for a take out pizza business. I used Microworks in the early 2000's and decided to go back and see what they had to offer. I am very satisficed I went back! Pros This software if fantastic for a take out delivery pizzeria operation. The ease of adding menu items or coupons is very user friendly. I love the Google Maps integration, credit cards, and gift cards. Cons The back end reports could be more user friendly and the inventory module is a bit cumbersome. I still have not gotten the inventory where it needs to be. Maybe customers could pay for help setting this up during the initial set up? I would love a cloud option so I could make updates and work from home. Review Source DS Darwin S. Owner Food & Beverages Used the software for: 2+ years ### "Wish they can add a app" February 8, 2021 3.0 I been using them since 2011, but 10 years later they still don’t have a app to make it easier for the customers just to download the app from the restaurant and start their order right away like Slice, GrubHub, Uber, Door Dash etc. costumers shouldn’t be tapping in the website every time they want to place an order way too many steps ! I hope they get an App soon that works with the POS together otherwise is not worth it anymore. Pros It’s easy to navigate and most employees will be able to know how to use it with in 2 weeks. Cons We already 2021 and the only thing this company is missing is a APP Review Source WK Wesley K. President Hospitality Used the software for: 2+ years ### "Micro Works Prism POS" March 9, 2021 5.0 I have been using them for 20 years for a reason. Pros The hardware is very easy to install. All of the programs are preinstalled. I ran my own communication cable and with Micro Works you just plug and play. The instructions and diagrams are easy to follow. The software is very stable and doesn't crash. I almost think support is a waste of money because I have so few problems. Their support team are very pleasent to talk to and know what they are doing. Cons I have no problems with the hardware or the software. Reason for choosing Microworks Prism POS It was reasonably priced and had the features we were looking for. Review Source jD james D. Owner Restaurants Used the software for: 2+ years ### "Bella pizza pos" January 20, 2021 5.0 Every department I have ever needed has been exceptional. Always on making sure my issues or questions have been answered. Pros I have been in business for 29 years. I have used a POS for 21 of them. Prism is by far the most user friendly, easy to learn for employees. Cons The mapping for delivery area needs to be more accurate. Switched from [Microworks Prism POS](https://www.capterra.com/p/2314/PrISM/) I got it in 1998 and it was way past due. Review Source KJ Kyle J. Owner Restaurants Used the software for: 2+ years ### "Good Operating Software" February 8, 2021 5.0 Have had a couple hiccups but all in all has been an excellent program to use. We use it everyday. Easy to get ahold of customer service and they always have take care of an issues that arise. Pros Easy to use Setup was super easy Training is exactly what the employees use when they go live Excellent Customer service Cons Not really anything except for would like to see a few more customizable features for reports. Reason for choosing Microworks Prism POS The employees from Microworks are great. \[SENSITIVE CONTENT HIDDEN\] is great. They always are there for you Review Source MG Mary G. owner Food & Beverages Used the software for: 2+ years ### "Microworks Prism POS" January 19, 2021 5.0 Very helpful no matter which department you deal with!! Very happy with my choice of P OS providers Pros The software is very user friendly. Customer service and sales team are extremely helpful. Cons Just wish the ""mapping" feature was better. The current program can be very difficult to read. Reason for choosing Microworks Prism POS Came highly recommended by another company using the software. Review Source MD Megan D. Administrative Assistant Food & Beverages Used the software for: 2+ years ### "Best Value POS System" January 20, 2021 4.0 Pros Fairly user friendly, lots of customization with how orders are entered, and the online prism reporting works wonderfully for our head office. Tech support & the menus team are extremely friendly, knowledgeable, and always a big help. Cons The inventory system does not meet our needs. Online ordering could be more user-friendly. Review Source IS Ina S. Vice President Food & Beverages Used the software for: 2+ years ### "Microworks Prism POS works for us." January 19, 2021 5.0 We have found that we are capturing a lot of add on charges, such as extra sides, etc. We also have fewer mistakes on the orders due to poor handwriting. Pros We have found this software easy to use by our staff. Cons We found the Customer Account feature to be a little limited in that it is not exportable to an accounting software program such as Quick-books. Review Source SF Salvatore F. Pres Food & Beverages Used the software for: 2+ years ### "Ciccino's Review" January 19, 2021 5.0 Been using for 21.years..very happy with product and service. Pros Simple to use..user freindly..easy to train staff on. Integrates takeout, delivery, dine in seemlessy. Great web based ordering Cons Tablet station capability limited. Needs to be more responsive to touch. Reason for choosing Microworks Prism POS Because of simple platform and local NY business Review Source sR stu R. Operator Food & Beverages Used the software for: 2+ years ### "So simple " January 19, 2021 5.0 Easy customer support too. Never a problem getting help. Pros Easy to use, plenty of storage capacity. A pleasure for any delivery/carry-out or dine in. Cons Can't think of anything. It's not hard to make any changes or updates, I've got nothing negative to say. Review Source LG Leonardo G. President Restaurants Used the software for: 6-12 months ### "OUTSTANDING!!!" January 19, 2021 5.0 Amazing! Great Customer Service Pros I will never change this POS for any POS out there Amazing service , easy to work and and very detailed but not to the point that is complicated,!its perfect and my delivery is on the DOTS. Cons Delivery system and closing the day are very easy Reason for choosing Microworks Prism POS The amazing sales person \[SENSITIVE CONTENT HIDDEN\] Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Toast is a ripped off Review Source PV Pete V. President Restaurants Used the software for: 2+ years ### "Took my business to the next level" January 19, 2021 5.0 Pros Ease of use Reliable software and equipment. Good customer support. Cons Server tills could be made easier to understand at the end of the night. Reason for choosing Microworks Prism POS Online reputation and affordability. Review Source JM Jeffrey M. Prsident Restaurants Used the software for: 2+ years ### "Best Pizza POS Ever!" January 20, 2021 5.0 Pros Decreases order taking time significantly with its ease of use. Cons Everything integrated perfectly and we were even able to seamlessly add an e-ordering provider. Review Source FU Fernando U. Owner Food & Beverages Used the software for: 2+ years ### "Owner " January 19, 2021 5.0 Pros Very easy to order or for anyone to learn the system Cons I loved it the software very easy to my staff to learn in one day Review Source KH Kati H. Owner Restaurants Used the software for: 2+ years ### "Pos" January 19, 2021 5.0 Awesome Pros Very easy to use, easy to get assistance too Cons Really nothing to change.we love it. Great Review Source Talk to a Capterra advisor for free and get results within 15 minutes.