# Ben Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ben the right Benefits Administration solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234057/Ben/reviews --- Ben 4.7 (45) [View alternatives](https://www.capterra.com/p/234057/Ben/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ben Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CC Carolina C Seller Support SpecialistFurniture, 11 - 50 employeesUsed the software for: 6-12 months. “Was refunded the correct amount when I expensed a receipt.“ May 23, 2022 NK Neslihan K Software EngineerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “It doesn't send a 3D secure code for purchases made in Turkey where I currently live, and that's why I can't really purchase anything that uses a 3D secure with my Ben card.“ May 16, 2022 EC Emily C DesignerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease and simplicity of some features e.g the main dashboard.“ May 16, 2022 LC Lara C Customer Support SpecialistWholesale, 51 - 200 employeesUsed the software for: Less than 6 months. “Ben is intuitive and easy to use, and is an excellent benefit for employees, who can choose what to use the money on.“ May 23, 2022 CS Catriona S Finance Business PartnerComputer Games, 501 - 1,000 employeesUsed the software for: 6-12 months. “It's so easy to use - I love all the retail discounts available to me and the simplicity of the site.“ August 25, 2021 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tomasz B. Senior QA Engineer Insurance Used the software for: 6-12 months ### "Easy to use but power ful" May 11, 2022 4.0 Pros Variety of offers Easy to use interface Simple payment process Cons Lack of mobile app Poor choice of family benefits Review Source EW Elizabeth W. Executive Assistant Design Used the software for: Less than 6 months ### "What a convenient tool for employees" December 12, 2022 5.0 Pros As a new employee with a company that uses Ben, I've been delighted by it. When we have team meals or other perks, instead of having to submit a separate expense, it's like we all have a company card. You can spend on it and ditch spending time expensing a receipt. It's also convenient for tracking roll over benefits and has an easy to use dashboard. Auto reminders about expiring benefits are clutch so you don't forget about use it or lose it money. Cons Using the card numbers in a different country than the billing address has occasionally been tricky, especially when a zip code is required to complete purchase. That said, having the flexibility to purchase yourself and submit a request for reimbursement makes this a minor inconvenience. Review Source jS jacob S. Developer Internet Used the software for: Less than 6 months ### "Benefits platform" January 16, 2024 3.0 Pros Easy access to benefits and clear instructions Cons Unclear as to what is taxed/deducted from payslip Review Source SM Serena M. Finance Executive Insurance Used the software for: 1-2 years ### "Great employee reward platform" May 23, 2022 5.0 Pros Easy to navigate as a user and administrator, easy to upload receipts via my mobile and super convenient to pay via Google Pay Cons That invoices now have to be processed via Bacs instead of direct from the wallet Review Source AF Andres F. Tech support specialist Computer & Network Security Used the software for: Less than 6 months ### "Ben is the best possible service for rewards in a company" December 12, 2023 5.0 Pros Everything, ease of use, and I love their support Cons nothing to complaint about, everything is perfect Review Source PC Pantelitsa C. Graphic Designer Marketing and Advertising Used the software for: Less than 6 months ### "Love it " May 11, 2022 5.0 So far i love it Pros Mobile friendly, fast executions, easy to use Cons Nothing important, everything is looking good Review Source MK Maisha K. People Operations Apprentice Entertainment Used the software for: 1-2 years ### "Ben Card Service Review" June 6, 2022 5.0 Pros Attractive service and easy to use. The branding is very welcoming. Cons Would be nice if there was a mobile app. Review Source JH Jake H. Warehouse operative Civil Engineering Used the software for: Less than 6 months ### "Great bonus" January 4, 2024 5.0 Pros Brilliant monthly supplement to wages. Often used on a dinner or to help with shops. Cons Being able to top up the card to help subsidize larger purchases would be handy. Review Source AS Alessandra S. Creative Project Manager Hospitality Used the software for: Less than 6 months ### "Easy, diverse and so rewarding!" January 5, 2024 5.0 Pros That I can choose what to spend and when to spend, at my own terms. Cons That for some vouchers it takes some days to be received and I'd like to activated within minutes. Review Source NL Natalie L. Cuwstomer service Utilities Used the software for: Less than 6 months ### "Interesting" December 18, 2023 5.0 it is my 1st experience, looks better that i expected Pros lots of interesting offers, very surprised with the reward and will explore all they have got on the website Cons not easy to find information, does not have enough guidance Review Source SA Simon A. Principal Data Engineer Defense & Space Used the software for: Less than 6 months ### "A fantastic way to administer and use employee benefits." May 16, 2022 5.0 Pros Modern, ease of use, intuitive interface Cons Some errors happen now and then but these are dealt with quickly. Review Source DE Daniel E. Customer Support Analyst Legal Services Used the software for: 6-12 months ### "Great way to get benefits!" May 11, 2022 5.0 Pros The entire product is really easy to use, and it's such a flexible way to receive your benefits. Cons The site could be better optimised for use on mobile devices Review Source BG Bianca G. Loyalty Consultant Consumer Services Used the software for: Less than 6 months ### "my review" August 25, 2021 4.0 Pros I like how it gives you a variety of benefits to choose from in different verticals. It is good that my company can reward us through thanksben e.g. adding a card to our account with a monetary value on it to spend on anything. Cons Could have more benefits e.g. discounts off gyms, or class pass for example. A lot of the health benefits at the moment are all online or through an app so would be good to have some in person gym perks Review Source NK Nadira K. CX Insurance Used the software for: Less than 6 months ### "Great!" May 11, 2022 5.0 Very handy and easy to use :) No fuss and does what you are meant to! Pros It is easy to use! Can use it for what I like, I enjoy and look forward to using it each month Cons Nothing - everything is great. Maybe it would be good to have a App so can upload receipts there and track spending Review Source CR Christopher R. Senior Product Designer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Benefits Platform" May 23, 2022 5.0 Haven' had any issues with Ben so far that I can think of. Pros I find Ben easy to use and navigate to each benefits section. Cons The only thing I can think of is adding the virtual card to a phone wasn't too intuitive or easy to understand at first. Review Source LP Louis P. Developer Computer Software Used the software for: 6-12 months ### "Thanks Ben" August 16, 2024 2.0 Pros They offered me a £10 Amazon voucher for leaving them a review. Cons Couldn't manage to get the virtual card working so gave up. Review Source CC Carolina C. Seller Support Specialist Furniture Used the software for: 6-12 months ### "Why you should use Ben " May 23, 2022 5.0 I found out many good things through Ben. I started using Treatwell which I did not know about before since I only thought that Ben could be used for online payments. Was refunded the correct amount when I expensed a receipt. Was kept update re the refund date which was good. Pros Easy to use, nice design (personalised by my company). Good way to encourage yourself to spend more money treating yourself. Cons Did not like that I could not receive a physical card. Only recently found out I can add Ben to my wallet. Maybe this feature could be pushed more? Heard about it through a colleague, as before I was uploading receipts to the site which is less efficient. Review Source KK Kamran K. Senior Director - Total Rewards Financial Services Used the software for: 6-12 months ### "Global benefits program" November 6, 2023 5.0 Pros Easy to scale product, works great for companies in multiple locations. Ease of administration and gives you complete control. Cons Area of development rather - can scale into a great recognition tool with manager to employee and peer 2 peer recognition aspects. Review Source VR Verified Reviewer Senior Director of People Computer Software Used the software for: Less than 6 months ### "Where has this been all my career?" August 19, 2021 5.0 Overall Ben and the people we've worked with have been amazing, helpful and quick to respond. Pros This enables us to be super flexible with our benefits, it's easy to get set up and they are always improving their platform. Cons We are a globally distributed team and Ben continues to work to address our use case. They are really good about taking feedback and putting it on their roadmap, it can just be normal growing pains. Reason for choosing Ben Ben was the only one in this field that was set up to support a globally distributed team. Their pricing is fair and their support team is quick to respond. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 1-2 years ### "Great platform for monthly incentives!" May 23, 2022 4.0 Overall, great. We've had a month or two where cards where slow to process but it seems to be resolved within a day. Pros Ben is great for issuing a monthly allowance for whatever you want to encourage employees to do be it activities to help to their wellbeing or L&D. It is a great way to be flexible about what people spend allowances on rather than to restrict it to a set list. Cons The only con I think it in using just one feature set and not the whole suite, it looks like there are lots of thing you could run through the Ben platform. Review Source 🌱 Ana S. Principal Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Ben and coworkers" May 16, 2022 5.0 I recently used my L&D allowance to acquire a few courses and it was easier to use than I expected. Pros I really enjoy the option to have all corporate benefits on the same platform, as well as the other options available on Ben. Cons It's more my own limitation than Ben's. I'm still learning how to use some of the features, understanding if they are applicable for people living in Portugal (which is my case), and to what extent I can use some of the features as a Scede employee. Review Source KF Kirsten F. Senior TA Partner Staffing and Recruiting Used the software for: 1-2 years ### "Fantastic Functionality!!" May 23, 2022 5.0 Excellent, every business should have this platform in my opinion Pros Ease of access, ease of use, employment engagement, variety of offerings Cons Nothing that I have come across so far that I haven't like about this prpduct. Review Source SW Sammi W. Head of Client Services Information Technology and Services Used the software for: Less than 6 months ### "Confusing system with poorly articulated benefits" February 13, 2024 2.0 Pros The portal is relatively easy to navigate around, but had conflicting benefits £ info on the summary dashboard vs what is within the dedicated page about each benefit, making it really difficult to keep track of what you're spending on your benefits. Cons The service our business received has been really quite poor. They were late to deliver the portal, meaning our launch was delayed by a few weeks. They then miscommunicated various things about some of the benefits, particularly the Thanks Ben Flex Wallet. It was made out that by having a flex fund on your Thanks Ben card, you would get tax relief on the money that you spend via that card, upto a fixed amount each month. However, it later transpired that there is no tax relief, so there is no benefit whatsoever to using the flex wallet vs just having that money go into your salary and spending the money as normal. It's literally a completely pointless product! Review Source VR Verified Reviewer Senior Growth Marketing Manageer Human Resources Used the software for: 1-2 years ### "Great tool to manage benefits for a global remote team" February 10, 2023 5.0 Really great platform to administer benefits for a global remote team. Allows each employee to use their allowance however they want! Pros ThanksBen is pretty easy to use and straightforward, the UX is really intuitive.The way employees are using the benefit is super flexible especially now that we can even upload the credit card on Google Pay/Apple Pay, it gives a real flexibility to use your benefits however you want. Cons Thanksben is a great platform, I do not have any negative points to share. Review Source Flora A. BDR Information Technology and Services Used the software for: 6-12 months ### "Fantastic product" May 23, 2022 5.0 Pros As an employee I really love ThanksBen - everything is in one place and the customer service are really helpful too! Cons Some things aren't always the easiest to find but the customer support is second to none so that really isn't an issue Review Source Similar Products Featured