# DealerVu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DealerVu the right Auto Dealer solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234548/DealerVu/reviews --- DealerVu 4.7 (15) [View alternatives](https://www.capterra.com/p/234548/DealerVu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DealerVu Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Robbie H. Owner Operator Retail Used the software for: 2+ years ### "Tested and True" September 20, 2021 5.0 I have had a great experience over the years. They have always been ready to help and make thing work. They have some great employees that know this system. Pros We have been using this software for many years and seen lots of updates in that time. We have had very few update problems and they are very fast to help fix any issues when they do happen. For a first timer on the system it is very over whelming but they have a great help center and once you get comfortable with the basics the back end become very easy to understand. Cons I do not have anything that I do not like about DealerVu. It is always a growing program that is evolving with time. I know when we started with the program it was not an easy transition. My only suggestion is to be patient and keep great records as I do not believe there is ever an easy transition from one program to another. I am sure that Dealer vu has gotten a lot better with this and knowing what things to watch for on a change over. Reason for choosing DealerVu They are her to help make your business grow. They have been very honest and straight forward when you asking questions. Review Source Response from DealerVu September 23, 2021 Hey Robbie, We can't thank you enough for your sincere response and honest feedback about DealerVu. As mentioned, our goal is to help dealers achieve success through growth, improved operations, and increased profitability no matter the time requirement. That being said, change can be difficult, and we strive to continuously improve our processes, industry knowledge, and support to make any transition as painless as possible. So again, we appreciate your use and support of DealerVu and, as always, are excited to grow with you! Thanks, DealerVu JFP Jean Francois P. PDG Retail Used the software for: 2+ years ### "Mon meilleur ami..." September 24, 2021 5.0 Je suis arrivé avec un entreprise sans aucun client en base de donné, seul un faible inventaire s'y trouvait. Après un mois seulement, nous pouvions fonctionner avec Dealervu sans trop de problèmes. Depuis nous en apprenons un peu plus chaque jour. Aujourd'hui, Dealervu est pour nous plus qu'un employé. Il sait tout! Enfin, tout ce que vous inscrivez et traité est facilement retraçable. Pros Dealervu est un outil fantastique pour un concessionnaire power sport comme moi. Tous nos départements sont reliés avec ce logiciel et permet de suivre toutes les étapes de vente de tous nos produits. Le logiciel est en constante évolution et de nouvelles fonctions, souvent très utiles sont ajoutés. Comme gestionnaire, tous les rapports sont faciles a consulter et permet une analyse rapide. Cons Il n'est pas donné à tous de se servir de Dealervu. Sans aucune connaissance de base ou contact avec l'informatique, l'apprentissage du logiciel sera ardu. Il faut beaucoup de pratique pour bien maitriser toute les subtilités possibles. Une bonne formation n'est pas un luxe. Alternatives considered [Laser Audit Reporting System - LARS](https://www.capterra.com/p/174011/Laser-Audit-Reporting-System-LARS/) Reason for choosing DealerVu Nous avons choisi Dealervu sous les conseils de l'ancien propriétaire de l'entreprise. Choix dont nous sommes fière! Review Source JV Julian V. FSM Automotive Used the software for: 2+ years ### "Could use improvement. " September 17, 2021 4.0 Pros The technician tracking system is great. Cons Split location reporting, Parts organization ability Reason for choosing DealerVu Our accountant was most familiar with this product. Review Source Response from DealerVu September 23, 2021 Hey Julian, I apologize for your less than stellar experience; it's always our goal to make the lives of dealership employees easier, but, as you have pointed out, there is always room for improvement. You have listed a few areas of product enhancement points. To make sure they get the proper attention, I recommend sending your requests to support@dealervu.com. Thank you for your feedback, DealerVu SM Sheldon M. Parts Associate Automotive Used the software for: 2+ years ### "Easy to use and straight forward." September 22, 2021 5.0 DealerVU is the only software I've used for retail in a dealership setting. It seems great to me so I really can't complain about anything. If I had used different software beforehand I would surely give some comparisons. All the features are very useful and seem to have a thoughtful purpose. Pros Having never used this type of software before, I found it easy to use with zero prior knowledge. Many features allow me to do my job quickly and manage orders in any status during the sales process. Cons I'm sure there's something I wished was different at one point, but it probably wasn't too big of a deal since I can't think of anything at the moment. Either that, or the feature was added, changed, or just took some time for me to learn the software since it was brand new to me. Review Source Response from DealerVu September 23, 2021 Hello Sheldon, Thank you for the kind words. We are glad to have provided a smooth and straightforward first experience with a dealership management system such as DealerVu. We strive to replicate experiences such as yours and are excited to continue building features and functionality that make the lives of dealership employees easier. Thanks, DealerVu DC Dan C. Operations Manager Automotive Used the software for: 2+ years ### "Simplicity and Ease of Use" September 17, 2021 5.0 Pros Extremely easy to use. Community of people who share tips and tricks, in addition to great support if needed. Cons No dislikes of which to speak. Maybe a bit limited, but it works great for what we need. Review Source Response from DealerVu September 20, 2021 Hey Dan C, We appreciate you taking the time to express your experience with DealerVu, and thank you for the kind words. You mentioned running into some limitations with the product; we would be happy to discuss these further to see if we can improve our services for you. Feel free to contact our customer support department if you want to explore these further \[support@dealervu.com\]. Thanks again for your continued support. Tristan, DealerVu VT Valery T. Pièces,commandes et gestion d'inventaire Recreational Facilities and Services Used the software for: 2+ years ### "Amélioration" September 27, 2021 3.0 Pros Le système se travaille bien, beaucoup de fonctions différentes ,mais certaines à améliorer. Cons #1)Lorsque l'on commande un article qui viens en paquet, IRMA sort simplement l'étiquette de client sans nous indiquer la quantité nécessaire pour cette facture. 2)Lorsque l'on fait un RETOUR sur un b.c. et met le statut à submitted, impossible de réouvrir le bon de commande par la suite. 3)Lorsque l'on met en commande plusieurs fois le même article (ex: 66000212 x 15) sur les facture de HARLEY ils se retrouvent souvent sur 15 lignes différentes, le scan fonctionne mais lors de la réception de la facture le système ne reconnait pas les 15, ça dit comme si on avait scanner seulement 1 et qu'il en resterait 14 à recevoir dans le bon de commande(qui vas rester à submitted , on doit donc aller mettre les 14 autres à adjusted) 4)Lorsque je génère la SOM certains articles suggérés n'y apparaissent pas . 5)il devrait avoir une fonction "annuler la dernière modification", car parfois nous sommes extrêment dans le jus et si on accroche un seul bouton qu'il ne fallais pas on ne peux plus rien faire (ex. fermer une facture à paid/charge on account sans le vouloir)Ça ne laisse pas grand place à l'erreur, surtout lorsque l'On forme des nouveaux employés. 6) Lorsque l'on met une pièce en CRÉDIT (retour) sur une facture ou un bon de travail elle devrait se remettre directement dans l'inventaire même si la dites factures n'est pas a PAID, au même titre que lorsque l'On charge une pièce elle se déduit de l'inventaire. Review Source Response from DealerVu December 5, 2024 Hello Valery, #1 has been resolve a few years ago. #2 You are correct, it is impossible to reopen and this is normal, its an accounting related reason, let me know if you need help on this one. #3 This also has been fixed a long time ago. #4 This is usually cause because your parts are either set to NoStock or as exceptional part. #5 This is part of the workflow and users need to pay attention to their actions. Too many pop up or do you really, will make the user experience annoying with too many of these questions. #6 Let's agree to disagree on this one, a parts can't officially be in stock if the refund is not finalized. KB Kaylee B. Parts Retail Used the software for: 2+ years ### "Very easy to use!" September 18, 2021 5.0 Pros Very easy to use. When we have had any issues DealerVu has been easy to contact and quick to resolve and help us find the best solution. Training mode is easy to use and great for troubleshooting. We have been able to customize it for our needs and have used it for 10+ years. We have linked to our other lead management system that helps make things easy! Has worked well for our needs Cons We have used for a long time, so I don't have much feedback here. People that have come from other RV dealerships have said this software is much easier to use than what they used at the larger dealerships that they came from. Review Source Response from DealerVu September 23, 2021 Hello Kaylee, We appreciate your thoughtful response about DealerVu. We take pride in its ability to flex to the needs of different Dealerships and are glad that you have found this to be the case. Thank you for your support, DealerVu TR Tanner R. President Sporting Goods Used the software for: 2+ years ### "Great Outdoor Center" September 24, 2021 5.0 it was good Pros ease of use for most of the system, being able to buy equipment ie scanners for anywhere Cons to many windows open. The search function for customer should search anything instead of having to put it the proper box Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing DealerVu the price and the sales person Review Source AC Alain C. Président Retail Used the software for: 2+ years ### "Dealervu" September 17, 2021 5.0 N'importe quel utilisateur peut être fonctionnel en moins d'une journée. Pros La facilité d'utilisation est le meilleur atout. Cons Une confirmation de rendez vous automatisé/electronique serait bienvenue Review Source Response from DealerVu September 23, 2021 Bonjour Alain, Merci d'avoir pris le temps d'écrire un commentaire. Nous apprécions vos observations et nous étudierons certainement vos suggestions. Pour toute demande supplémentaire qui vous viendrait à l'esprit, veuillez envoyer un courriel à support@dealervu.com. Merci encore, DealerVu CW Christopher W. Sales Manager Recreational Facilities and Services Used the software for: 2+ years ### "Great Company To Work With" September 24, 2021 5.0 Pros Super Easy to Use, Customer Service is excellent Cons Integration with CRM tools could be better but a small complaint Review Source Response from DealerVu September 30, 2021 Hello Christopher, Thank you for you the feedback. We are always pleased to see positive experiences with our product. It is always our goal to further our integrations and product functionality. If you would like to see any specific areas for development in our CRM integration, please feel free to email support@dealervu.com. Thanks again, DealerVu dD danielle D. comptabilite Retail Used the software for: 2+ years ### "comptabilité" September 17, 2021 5.0 Pros facilite d'utilisation bon service à la clientèle Cons j'aimerais avoir l'heure sur les factures Review Source Response from DealerVu September 23, 2021 Bonjour Danielle Merci pour votre commentaire sur DealerVu. Votre commentaire est très important pour nous et nous permet de savoir que nous sommes sur la bonne route. J'ai remarqué votre suggestion d'inclure les heures sur les factures. Afin de permettre à notre équipe de développement de produits d'explorer cette possibilité, la meilleure façon de procéder serait d'envoyer un courriel à l'adresse suivante support@dealervu.com. Merci encore, DealerVu JS Josee S. FNI Leisure, Travel & Tourism Used the software for: 1-2 years ### "dealervu" September 20, 2021 5.0 Pros Facile a utilisé et efficace contrat assurance et garantie tout a la même place Cons Pas accès a un technicien par téléphone courriel seulement c'est déplaisant Review Source Response from DealerVu September 23, 2021 Salut Josee, Merci pour vos commentaires ! Nous sommes heureux que vous ayez aimé DealerVu et reconnu notre objectif de le rendre convivial tout en restant capable de répondre aux exigences des concessionnaires. Nous avons constaté que le courriel est la forme de communication la plus courante de la part de nos clients et nous avons donc décidé d'en faire notre première étape d'assistance. Nous nous excusons pour tout inconvénient que cela a pu causer. Sincèrement, DealerVu mP martin P. commis au piece Recreational Facilities and Services Used the software for: 2+ years ### "concours" September 18, 2021 5.0 pour comparer a au logiciel je recommande dealer vu 100 fois mieu que bien d'autre Pros simpliciter de l'utilisation du logiciel Cons rapiditer par moment et ajout de nouvelle piece Review Source Response from DealerVu September 23, 2021 Bonjour Martin, Merci de nous avoir fourni un témoignage. Nous sommes heureux que vous ayez apprécié DealerVu et que vous continuiez à soutenir notre objectif de travailler avec les concessionnaires pour augmenter la productivité et la rentabilité. Merci, DealerVu SL Sylvie L. TECHNICIENNE COMPTABLE Retail Used the software for: 2+ years ### "Technicienne comptable" September 30, 2021 5.0 Le système Dealervu répond a nos besoin de tous les jours Pros Le produit est facile a utiliser Le support technique est très efficace Cons la traduction française n'est pas au point dans tout le système Reason for choosing DealerVu Harley Davidson Review Source AD Annie D. chef d'atelier Retail Used the software for: 2+ years ### "Service" September 27, 2021 4.0 très bien Pros ouvrir un bon de travail a partir du vente Cons la case image dans les bons de travail n'est pas active Review Source Similar Products Featured ## Related categories [Auto Dealer](https://www.capterra.com/auto-dealer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.