# MatrixCare Skilled Nursing Facility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MatrixCare Skilled Nursing Facility the right Nursing Home solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23520/MatrixCare/reviews --- MatrixCare Skilled Nursing Facility 4.3 (47) [View alternatives](https://www.capterra.com/p/23520/MatrixCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MatrixCare Skilled Nursing Facility Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews GK George K Unit clerkHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “Ease of use, quick to learn, efficient workflows, able to quickly verify orders“ August 7, 2023 RH Robin H Clinical Informatics AnalystHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Customer Service is a hit or miss with the knowledge of helping users.“ November 6, 2025 CR Chris R AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training.“ January 28, 2021 RT ROSEMARIE T AdminstratorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “As a smaller facility, it is hard to sell the cost, if the rest of the organization doesn't need the particular add on.“ January 26, 2021 MP Marybeth P Director of rehabHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Integration not the easiest with other software (does not fully integrate with meal tracker)“ March 30, 2021 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GK George K. Unit clerk Hospital & Health Care Used the software for: 2+ years ### "A must try" August 7, 2023 5.0 Overall experience is great, compared to another product we are now using. I would definitely prefer to go back to Matrixcare Pros Ease of use, quick to learn, efficient workflows, able to quickly verify orders Cons Lack of integration with labs, clutter of the EMAR, Review Source RT ROSEMARIE T. Adminstrator Hospital & Health Care Used the software for: 2+ years ### "Matrix reveiw" January 26, 2021 5.0 I am satisfied with Matrix. I find it easy to move around in the system. I have a lot of rights as the administrator of the facility, so I can see what is new and available. Pros all discipline's progress notes are in one place. I can get the picture of the resident in one place. It has observations and events. They assist in getting a clear picture for completing the MDS. Our organization is an Institute for Mental Disease, IMD, 2 smaller nursing homes and assisted livings. Our needs are diverse. Matrix can accommodate the different needs within the organization. We can customize observations, etc. I have given feed back to other organizations thinking about changing to Matrix. Cons The piecemeal costs. I am a small facility within a larger organization. I run a 37 bed SNF. As a smaller facility, it is hard to sell the cost, if the rest of the organization doesn't need the particular add on. Reason for choosing MatrixCare Skilled Nursing Facility the organization started Matrix in my SNF as a trial. It was initially considered for the functionality and ability to obtain the data in such a way that filling out the MDS was done most accurately. Review Source CT Char T. Dir. Senior Care Svc Hospital & Health Care Used the software for: 2+ years ### "Antiquated and out of touch with today's world" March 3, 2021 1.0 SNF was ok. You folks are clueless about Senior Living other than nursing home. Pros The nursing home software. The outstanding tech support folks Cons What a mess! 1. We were told in 2013 when we bought this for our nursing home, that "they" were putting in a fix for the phone numbers to "jump" from one space to the next. Almost 8 years later, "they" have never done this. 2. You can add physicians from your corporate capabilities but you cannot add a pharmacy. 3. There are SKADS of mandated fields that should be optional. Example - you may or may not need the email of a physician or his/her NPI number but those are mandated - wastes a LOT of time for facilities that will not ever use those. Same with addresses, etc. 4. On billing, the scripts should be editable by us, not Matrix. What a hassle to get the size and language changed - it's an act of god! 5. You cannot sort a report that lists everyone who has X pharmacy! Hello? That's just plan foolish 6. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical 7. It is soooo out of touch with the world. We have IL and AL but Matrix calls everyone PATIENTS! Seriously? Nursing home people are RESIDENTS and at the very least, IL and AL are residents but for many, TENANTS. 8. There is no package for logical AL - it's all sort of modified nursing home - and the language is ALL nursing home - Care Plans instead of Service Plans for example. And the meds - all completely based on nursing home. 9. I wish we had not already had Matrix for our nursing home, we sure would not have gotten it for AL. Reason for choosing MatrixCare Skilled Nursing Facility Would never choose again, now knowing how bad it is for AL. And the salesperson was extremely slow. The folks who helped us set up the AL and our billing were very good but poor them to have to work with inferior products. Review Source RB Rachel B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Good Software; Great Software Customer Service" September 28, 2021 4.0 I have been very happy. It has been a good fit for me and our organization. Pros What i like the most is how responsive the company and team are. Wondering if the software can do something? Wondering if there is a report that can give you what you need? The team is AMAZING and getting back to you and giving you answers. If they can't find a way to give you what you need, they will create it! Cons The only real complaint i have is that at times it feels inefficient. A lot of clicks to get where you need to go to sometimes, comparatively speaking. Some software is definitely more friendly to flip to the next patient or quickly search for a different patient. Alternatives considered [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Review Source KK Kim K. Senior Director of Finance Hospital & Health Care Used the software for: 2+ years ### "MatrixCare streamlines information across departments" January 24, 2024 5.0 Excellent service and follow-up. Willing to assist us with issues quickly. Pros Provides resources to bring together information across various departments into one location and helps to reduce paper files. Cons Reports fall a bit short in obtaining information we would like to have on a single report. Review Source RG Rae-Ann G. Health Information Specialist Medical Practice Used the software for: 2+ years ### "Skilled Nursing Service Review" March 25, 2021 5.0 Excellent reporting and data abstraction. We are given so many tools to track and monitor our success. Pros I have a lot of positive items to point out relating to MatrixCare Software. It is very reliable and is almost never down. Actually, I don't remember the last time the system went down. I would venture to guess it's been more than 18 months for our facilities. The communication of product enhancement is wonderful. The help desk staff is always very friendly and helpful when calling with questions. The CCD for resident transfers to hospital hits all the necessary and important documentation for a safe transfer to the hosptial or home. The ease of printing client records and resident documents is a huge positive. This is just to mention a few items that I enjoy most about the system. Cons Sometimes something added to a wish list can take quite a long time before it is added to an upgrade. Review Source NC NATHAN C. Staff Accountant Medical Practice Used the software for: 2+ years ### "Very user Friendly" January 19, 2024 4.0 Pros Very easy to learn and use. Customer service is excellent! Cons There are a few features that could be improved in the resident trust modual. Review Source CM Corinne M. Corporate compliance manager Health, Wellness and Fitness Used the software for: 2+ years ### "MatrixCare is an outstanding choice for EHR" January 19, 2024 5.0 Pros Easy to navigate, great support. Everything you need at your fingertips Cons Fees for some upgrades shoule be removed Review Source LS Lisa S. HIM Coordinator Commercial Real Estate Used the software for: 6-12 months ### "after the sales pitch, very frustrating" October 23, 2018 1.0 I would not recommend this product to anyone. MatrixCare has taken our facility back 10 years. Normal daily functions are split because very little is able to be accomplished at a corporate level but have to be accomplished facility by facility (we have 7 facilities!!!), so many of our reports that need to be run week by week are taking us 7 times longer. Pros Very little...but I do have to say that their staff try really hard to fix problems. Unfortunately, most of whom I've spoken with do not have the rights to correct most of the issues that I call in for. Cons We are unable to customize to our needs, and if customization is needed, it will happen ONLY if other facilities request the same "customization". Getting and keeping users in the system is next to impossible with the built in requirements by MatrixCare. We have been working with their customer service for almost a year on 2 different problems we've experienced from the start, beginning this past Feb., still working on it. We were promised, not once but SEVERAL times during the sales pitch that updates would be 10-15 minutes and extremely unnoticeable...in less than a year our NOC shift has had over 50 HOURS of downtime because of all of the (4 HOUR) updates. Sometimes updates are run not once, but several times a month, each at 4 hours downtime. Review Source KM Kaitlin M. Dietitian Hospital & Health Care Used the software for: 2+ years ### "User Friendly (mostly)" March 25, 2021 4.0 Pros As a user, I feel like I understand how most areas within MaxtrixCare work. The dashboard is my favorite part so I can easily click on different aspects of care. I also like the grid box on the upper left corner where I can find areas/categories of care where I use most often. Cons Sometimes when I'm writing a note or observation, other windows with pop over what I'm writing or vice versa, and the window I'm writing on will pop under a different window. It's quite frustrating because it happens often. I also do not like that if you have an observation open, and you go to add a progress note, the observation immediately closes and does not save. Review Source AS Allyson S. HR/MR Hospital & Health Care Used the software for: 2+ years ### "Great Software, easy to use" March 25, 2021 4.0 Pros From my standpoint in medical records, I feel the software is very user friendly. It's easy to use & easy to customize to my specific needs. Cons I don't know of anything off the top of my head, that i don't like about the product. Review Source JC Jennifer C. Administrator Hospital & Health Care Used the software for: 2+ years ### "Userfriendly!" October 3, 2018 5.0 Pros Matrixcare is user friendly. Very easy to find what you need quickly. Cons There's not current ability to sign documents. I think this is coming, but would be helpful with agreements, ect. Review Source JS JAYNE S. Accounting Assistant Hospital & Health Care Used the software for: 2+ years ### "Matrixcare" April 5, 2021 5.0 Very easy to navigate. Pros User friendly, wonderful customer service Cons Not enough lines in A/P under misc vendor to type check info. Need 4 lines instead of 3. Review Source NM Natalie M. AR Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Review" March 25, 2021 4.0 I am still learning. Pros I am still learning and I am not for sure what I like. Cons Unable to move between residents easily without going back to search for a resident. Also I do not like you have to login to claims management to see UBs for a resident. All information should be accessible per resident. Review Source MW Matt W. Chaplain Hospital & Health Care Used the software for: Less than 6 months ### "Need more features " February 4, 2021 5.0 I like it and would recommend this software for its ease of use Pros It is really easy to use and to navigate once you get used to it. Screens are not cluttered and “clean.” Cons It would be much more helpful if I could drill down with the searches like “show me all patients belonging to nurse “x” Review Source JT Julie T. Corporate Director of SNF Clinical Practice Used the software for: ### "We transitioned from one EHR to MatrixCare. The best transition I have experience in my career" September 9, 2015 4.0 The MatrixCare clinical software is very end user friendly and fairly simple to maintain. Good solid advice and foundational work in the clinical build was essential. The reporting capability far exceeds what other products offer in my experience. All MatrixCare staff from the Account Manager, to PM staff, Clinical Education staff and development staff are exceptional in customer service and knowledge of their software resulting in best practices and software design. I do hope that given development on the financial software that we can move to a totally integrated system some day in the future. Review Source VR Verified Reviewer Clinical Informatics Analyst Hospital & Health Care Used the software for: 2+ years ### "Your average user friendly EHR" November 6, 2025 3.0 There had been several times that MatrixCare was updating their whole program and it never went through. I have had to work overnight and weekends with all the downtime emergencies that staff would have. It was a monthly reoccurrence. We ended up switching to a different EHR. Pros It is user friendly. The alert system is very useful. There are a variety of reports that are available. Cons There is a lot of downtime and crashes. Fixes/improvements for bugs take months to correct. Customer Service is a hit or miss with the knowledge of helping users. Review Source TN Traci N. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "Good solid program" November 13, 2024 4.0 I like working with the software but being able to switch between patient or have 2 windows open would help at times. Pros Easy to learn and use. Does a good job of showing needed information when I need it. Cons Number of clicks it takes to navigate between residents. Limitations on what I want to enter in pulldown boxes. Would be nice to be able to free text in some boxes or have other as an option. (Ex: for meds 3 days a week or every other day. There are work around but they can be time consuming and easy to forget when you don't use them often. Review Source JB Justin B. Registered Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "MatrixCare makes the nursing function efficiently." August 4, 2024 4.0 My overall experience with MatrixCare Skilled Nursing Facility has been positive. From monitoring vital signs to bowel movements and patient charting, MatrixCare was an upgrade for the nursing home where I work. Pros I believe I have a good grasp of the various functions within MatrixCare as a user. I particularly enjoy using the dashboard as it allows me to effortlessly navigate to different areas of care. Another feature that I find helpful is the box located in the upper left corner, which conveniently provides access to the areas and categories of care that I use most frequently. Cons I often experience issues where other windows pop over what I'm writing, or the window I'm writing in pops under a different one. This can be quite frustrating as it happens frequently. Additionally, it's inconvenient that when doing a patient admission I have an observation open and want to add a progress note, the observation immediately closes without saving. Review Source MM Markus M. President/CEO Hospital & Health Care Used the software for: 2+ years ### "Thankful we went with MatrixCare" January 22, 2021 5.0 Excellent and very responsive! Pros It is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize. Cons I really have n0 complaints regarding the product or services. Reason for choosing MatrixCare Skilled Nursing Facility Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success. Review Source CR Chris R. Administrator Hospital & Health Care Used the software for: 2+ years ### "Good review" January 28, 2021 4.0 We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks. Pros It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training. Cons The price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process. Alternatives considered [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reason for choosing MatrixCare Skilled Nursing Facility We like the set-up better and ease of finding things. Easy to learn to use. Review Source EH Elizabeth H. Administrator Hospital & Health Care Used the software for: 2+ years ### "MatrixCare Skilled Nursing Facility Software" January 21, 2021 4.0 Homestead has had a very satisfying experience with MatrixCare. As our facility accesses the newer aspects of MatrixCare, we find functionality for options which may not have been available in earlier versions of the software. Pros Using MatrixCare for over 15 years, I find it is very user friendly and easy to train. It provides our facility with the access and information needed to care for our residents. Customer support is very professional and promptly addresses issues we may experience. Cons Some aspects of reporting, setting up features, or making changes are cumbersome. Security templates are too rigid especially for smaller facilities where staff overlap in functions. Review Source RS Ruth S. infection control Hospital & Health Care Used the software for: 2+ years ### "Matrix at a long term care facility" March 30, 2021 3.0 Pros I am pretty familiar with the software at this point I know it better than other systems. I can use many of the reports to collect data. I don't have a functional data system within matrix so I still have to convert the reports to charts on my own. Cons I dislike that the add ons are so expensive and thus we don't have most of them. I dislike care assist but I also disliked the previous MAR setup. I think care assist is better than the previous, some of what I dislike about it could be altered at the facility level. Reason for choosing MatrixCare Skilled Nursing Facility cost and functionality, overall professional look of display on screen Review Source TR Tina R. Quality & Compliance LVN Medical Practice Used the software for: 2+ years ### "All computer knowledge ease of use" March 26, 2021 4.0 Easier to use than many others available. Pros Ease of use, easy to learn even for those with limited computer knowledge. Wide variety of report options. The ability to set up multiple user profiles. Cons Inability to create certain reports. Wish it had additional census line options. Alternatives considered [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing MatrixCare Skilled Nursing Facility The ease of use, the observation options, care plan options, ability to create or modify observations Review Source TT Teri T. Exec. Dir. Quality & Compliance Hospital & Health Care Used the software for: 2+ years ### "MatrixCare EHR for Skilled Nursing Facilities" April 3, 2021 5.0 Have worked with this product for 18 yrs in SNF and assisted living Pros Easy to use and implement. Can customize many of the forms if you choose without difficulty. Both clinicians and billing like this product. Integrates with Great Plains and several other software products Cons Would like it to communicate better with our assisted living communities Alternatives considered [LTC](https://www.capterra.com/p/41270/LTC/) Reason for choosing MatrixCare Skilled Nursing Facility Ease of use and comprehensive product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.