# Upsy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Upsy the right Personalization solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240362/Upsy-Shopping-Helper/reviews --- Upsy 3.7 (9) [View alternatives](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Upsy Ease of use 4.4 Customer Service 4.5 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tomi K. Webshop Manager Retail Used the software for: 6-12 months ### "Professional Upselling for Your Online Store" December 20, 2023 4.0 Overall, we are very satisfied with the performance of the application and the results it has delivered. Despite the service being costly, I believe the added value it provides justifies the price. Pros Customization and Algorithm-Based Upselling. Truly beneficial for the majority of users helping them to find the additional products to buy. Best part obviosly is that Upsy boost's webshop conversion rates and average order values. Cons Some areas still need improvement, but Upsy is constantly evolving, and desired features will surely be included in future updates. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Upsy Because Upsy combines both customer service and upselling in the same application. Review Source HH Heidi H. CEO Sporting Goods Used the software for: 2+ years ### "Getting better all the time! " December 11, 2023 4.0 Pros I really like the development of the product. The Upsy team takes customers' feedback into consideration and they are making the Shopping Helper better and better. And the focus is on end-customer activity so that conversion rate will increase - and that's the way it should be. The customer service is working really nicely and the Upsy Shopping Helper helps also our customer service a lot - we are saving time because we can guide our customers in other ways than only chatting to us. And when the Shopping Helper and our chat are integrated, it's a really nicely working combination. Thank you for your effort on helping e-commerce entrepreneurs and companies! Cons We didn't get enough efficiency in the early days. But now when Upsy has been improving a lot that makes a difference. It would be great to have more features on how to present products and categories in Shopping Helper and how to get the customer to engage with the Helper even more. Review Source EM Eemil M. CEO Sporting Goods Used the software for: Less than 6 months ### " Big promises" September 6, 2024 1.0 The application seemed promising during the sales meeting, but the promises didn’t meet expectations. Perhaps the app just wasn’t suited for our online store, but overall, the trial period left a very bad impression, which is why I cannot recommend it. Pros The sales pitch was good, and additionally, the developers were friendly. Cons We were disappointed with the trial period of the application. The analytics results were nowhere near the promises, and the data was practically unusable. The application felt unfinished, and the sales promises were met at less than a third. Upsy users' average purchases were weaker, and on top of that, the Widget wasn’t properly customizable. After the A/B testing, we were presented with data that didn’t match the online store’s sales at all. Additionally, customer service was poor, and the main priority seemed to be getting the customer’s money. Review Source VT Vladimir T. CEO Retail Used the software for: 2+ years ### "Upsy driving our growth" December 14, 2023 4.0 The products suggestions work really well considering that we have tens of thousands of products Pros Product suggestions, they help us increase average order value Cons It can deter some mobile users, people who do not find Upsy helpful can be annoyed Review Source JP Jyrki P. Marketing Manager Apparel & Fashion Used the software for: Less than 6 months ### "Upsy Shopping for better customers service and sales" December 7, 2023 4.0 Very good and profitable product, which increased our sales over 10 %. Pros Easy and reliable deployment. Exceptional customer service. Upsy acts like an digital sales person in our web shop 24/7/365. Cons There are some minor statistics errors. I'd like to have some more options for customization. Reason for choosing Upsy Better customer service experience and good price. Review Source JL Johanna L. Marketing manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "It has been better that I thought" February 13, 2024 3.0 Pros The product shows promise, and I do appreciate the Upsy team's effort to integrate customer feedback into improving the Shopping Helper. There's a clear intention to boost conversion rates by focusing on end-customer activity, which is commendable, though the impact could be more pronounced. I especially like the most asked questions at check out. Cons However, we often resort to direct chats for more complex customer queries. The integration of the Shopping Helper with our chat system is beneficial, enhancing our customer service experience. While the service comes at a high cost, the value it adds is noticeable, justifying the expense to an extent. It's a solid product that has contributed to a some sales increase. Review Source JJ Jaakko J. Entrepreneur Consumer Goods Used the software for: Less than 6 months ### "Easy to use" December 21, 2023 5.0 Pros The app was easy to install, pretty much everything was done by Upsy. We have used the Shopping Helper for about a month now and the early results look promising. Cons Price of the service is in higher end compared to many apps being offered in e.g. Shopify shop. However the Shopping helper seems sophisticated and comes with a service, which reduces our need to manually spend time was a deciding factor to us. Review Source HR Henri R. Logistics and IT Furniture Used the software for: 1-2 years ### "Upsy is used in the online store" December 5, 2023 4.0 Pros Easy to use and quick setup and generates good additional sales. Cons Tracking analytics but this has been fixed. Review Source MH Mari H. Verkkokauppakoordinaattori Cosmetics Used the software for: Less than 6 months ### "Upsy is easy and customer friendly to use" February 22, 2024 4.0 Pros Upsy is easy to use and you can edit it easily by yourself. Cons There has not been nothing wrong with upsy for now. Review Source Similar Products Featured