# Collabit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Collabit the right Workflow Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240825/Collabit/reviews --- Collabit 4.5 (16) [View alternatives](https://www.capterra.com/p/240825/Collabit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Collabit Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OS Olivia S. Customer Services Manager Environmental Services Used the software for: 1-2 years ### "An overall great system" May 8, 2025 5.0 Our experience over the last couple of years working with Collabit has been a positive one. We have worked with them to develop a system that fits our needs and their dedicated support team have allowed us to roll the system out to our business efficiently. We look forward to our continued work with them. Pros Collabit has enabled us to streamline all our systems into one allowing more visibility over every department. We have the flexibility to structure the system to our needs whether it be by creating bespoke reports for our customers or generating multiple quote templates. Cons We don't have anything negative to say about the system as it is now working well for us. Review Source DF Dylan F. HR Director Hospitality Used the software for: Less than 6 months ### "Revolutionary " May 5, 2025 5.0 Overall Collabit was extremely useful and it has revolutionised my work structure Pros The features I liked the most about collabit were its organised workflow structure and easy set up Cons One of the drawbacks that I had with Collabit was it’s difficulty to integrate with other pre-existing management softwares Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) The reason we transitioned was because the software was recommended Review Source CG CHRIS G. Owner Airlines/Aviation Used the software for: Less than 6 months ### "Poor System, Poor Service." October 23, 2025 1.0 I am writing to share my dissatisfaction with the Collabit Software we purchased in July, which has yet to function as promised. We signed up in good faith and paid £1,750.00 based on assurances from you that the system would meet our needs. Unfortunately, this has not been the case. The primary issues we are facing include: Initial training: Your training was unacceptable, the first training session went nowhere (it was like your staff were stalling to organise the system), the second call was two weeks later (again it was not showing us anything), the third call was two weeks later, I raised this immediately to let you know we did not have a year to plan the software, we were led to believe by you that the system was out of the box and working 98%, what came clear with the training that you were writing the software from scratch, this did not work for us, we did not have the time for this. Inability to Complete Invoices: The software consistently fails to allow us to generate invoices, each time we call customer support, no solution from customer support, message sent to you with no response. Non-functional Parts System: The parts management feature is inoperative, unable to search by part numbers and description is limited in size making it impossible to see correct part, This is causing further disruptions to our workflow. Ineffective Support: Our attempts to resolve these issues through your support team have been unproductive. The representatives we have spoken with seem unable to address the ongoing challenges we are facing. This is causing further disruptions to our workflow. Technicians unable to add parts: Our business is attending breakdown to machines with 100's of working parts, your system/workflow requires the assumption of parts to enable the engineer to add parts, otherwise the engineer is unable to select a part (from his van) and add to job. This is causing further disruptions to our workflow. Unable to add parts post inspection: Once the job is complete from the technician, we are unable to add parts to the job from the office. This is causing further disruptions to our workflow. Unable to search parts by part number: This was raised to your support team, and they confirmed this was how the system works, this was then denied by you. You or your support team is not competent with the system. This is causing further disruptions to our workflow. Supplier Invoices unable to add to system: Your workflow forces us to add supplier invoices to Collabit and then add again to Xero; this is not what we discussed. This is causing further disruptions to our workflow. Unable to mark invoices as paid: This was discussed at the sales point and now we are told this is not possible. This is causing further disruptions to our workflow. Inability to Complete Invoices: 4 months on and we still can't create an invoice, the last time we spoke to your support team they could not help, they passed the issue to you for resolve, and we had no response after 48 hours. This is causing further disruptions to our workflow. Setting up customers, repeat information multiple times: Your system forces us to add the same customer data four times, Customer-Site-Contact-Contract, this is not efficient and impractical due to the time it takes. This is causing further disruptions to our workflow. Workaround/default contracts: Adding contract manually to every job is a waste of time and does not work in any company, your system is outdated or poorly designed. This is causing further disruptions to our workflow. Unable to create a simple part invoice, Workaround via quote screen: This should take seconds to complete, customers and our staff cannot spend time duplicating data in the system. Nominal Quote issues: Each time we attempted an invoice we were met with issues, Nominal codes were never inputted correctly, along with suppliers and customers. Each time stopping the system from working. Pros Promised a system that works, this was not delivered. We are four months in and still have no working system. Cons Customer Service is poor, system is poor, slow to use. poor functionality. We are four months in and still have no working system. Review Source NR Natalie R. Office Administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Saves me so much time! " January 16, 2026 5.0 My overall experience is positive the software has really helped streamline processes and the team are quick to respond to queries. It was hard work to set up but the team at Collabit really helped make it as painless as possible. Pros The amount of time I now save doing quotes and job reports using Collabit software has been a game changer for me. Cons You have to work hard on the set up but to be honest you expect that as the system does so much, it’s worth it. Review Source NV Nigel V. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Best in class software" March 28, 2022 5.0 Excellent Pros This system works well because you don't need any other software in your business. Got rid of all spreadsheets and long winded processes. Cons Not many cons. They develop very quickly so it means that anything missing is added within months. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[ZetaSafe](https://www.capterra.com/p/216876/ZetaSafe/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing Collabit Collabit is easier to use and can be customised a lot more. The other software packages force you to work in the way they have designed their systems. Collabit can change the forms, rules and work flows with ease for every different type of job. Very powerful. Review Source Response from Collabit Software June 24, 2022 Thank you Nigel. JC James C. Compliance Manager Environmental Services Used the software for: 2+ years ### "Envirocure" May 8, 2025 4.0 Overall the experience we have with Collabit is good. If there is any training required or any day to day issues found Collabit Support are always happy to help and go through the system to rectify. Pros What we like mostly about the system is the following; having the ability to create and edit job categories within the system, the allocation system (resource planning) regarding the user friendly functionality to allocate and move jobs between engineers. We are starting to use the sales module now and find adding opportunities is very user friendly and once logged in the system the multiple ways to search and find opportunities. The function to track your quotes and sales figures in the system and produce a report. Cons Following feedback from staff the app functions for the engineers is not always the best and speed issues for the app and desktop users. With regards to the sales report the option to have more detailed and option to have different reports (YTD). Review Source AG Antonia G. Administration Manager Environmental Services Used the software for: Less than 6 months ### "AW Collabit Review" April 29, 2025 5.0 Overall communications, training and set up was done with ease. Collabit are efficient and respond within a timely manner. Pros Training manuals available via the portal reducing time having to call the office for help and advice. Extremely user friendly. Cons Our company has not received bad service or had any disappointment with the portal to date - no negatives to report. Review Source JB Josh B. HR Assistant Food Production Used the software for: Less than 6 months ### "Excellent Platform " April 28, 2025 5.0 Overall I’ve had a very positive experience with collabit, it has been very successful within my workplace Pros Collabit is an extremely useful piece of software it has an easy to use interface which allows you to clearly plan and schedule all your contracted needs Cons I think one of the things I struggled with was the integration of collabit with other pre-existing platforms Review Source EA Ekim A. Legionella Risk Assessor Supervisor Facilities Services Used the software for: 2+ years ### "Field / Operations Manager Review" June 23, 2022 5.0 When the system was working well, it was smooth and easy and it help increase productivity and efficiency in work flow. It was easy to teach new starters because the system interface was user friendly. Pros Collabit gave the user a lot of capabilities of modifications to meet user requirements. It was easy for office staff as well as field service engineers to use. Cons The system off-line mode was temperamental. The system sync feature was using alot of data and without phone signal sometimes could not function at all. This was most annoying whilst in a basement with a client and not being able to complete a task. Review Source Response from Collabit Software June 24, 2022 Thank you for this review. Your feedback is very important to us. We have recently upgraded the mobile app to improve the offline mode issues you mentioned so that should not happen any longer. CH Chris H. Sales Environmental Services Used the software for: 6-12 months ### "Water Treatment " February 22, 2023 5.0 Rather good to be honest. The support of the Collabit team is outstanding Pros Once the background of the system is set up to how you will use it, the system works really well.The Collabit support was outstanding with helping us build the system to how we need to use it. Cons It takes a bit of setting up and designing forms but, this is more to how you want the system. If you have some IT skill about you, you will be fine.Some of the teams calls was difficult but we asked for some classroom training and Collabit provided it. This helped a lot. Review Source Response from Collabit Software February 23, 2023 Thank you for this great review Chris! LP Lukas P. CEO Design Used the software for: 6-12 months ### "A software that perfectly suits our needs" June 10, 2022 5.0 I have been using Collabit for the past few months, and I have had no problems with the platform. I am very happy with it and would recommend it to other people. Pros I like Collabit because I can easily share documents, chat and work on projects together with my team members no matter where they are located. All processes that were crucial for our business are automated. Cons At the moment, I don't see any disadvantages. Review Source Response from Collabit Software June 24, 2022 Thank you for an excellent review! LR Luke R. Water Hygiene Manager Environmental Services Used the software for: Less than 6 months ### "Great system" February 22, 2023 5.0 Overall the experience has been very positive and we fill the system will be a benefit to the company. Pros The system is user friendly which is great for new users and clients. The developers are very open and flexible with making the system bespoke including work templates, RAMS, quotes. The sale operations of the system helps track sales achieved and lost which is very helpful for tracking the sales and accounts team. The client portal is built really well, easy to use and provides risk management tracking. Cons There is a large set up. Once this is completed there is less work in the other areas of the system. Reason for choosing Collabit Collabit where very open to being flexible with creating the system to suite the company practices. Review Source Response from Collabit Software February 23, 2023 Thank you for this great review Luke. MB Mandie B. MD Facilities Services Used the software for: 6-12 months ### "APC Compliance Ltd" June 16, 2022 4.0 Exceptional value for money and customer support Pros The customer service team is exceptional. They have been very helpful with the implementation of the software Cons There is not enough reporting functionality. Ie printout of what has been invoiced each month etc Reason for choosing Collabit We felt this software was better suited to our business Review Source Response from Collabit Software June 24, 2022 Thank you for this review. We are looking to continually increase the reporting functions within Collabit and you should see more reports and dashboards in the system over the next few months. NS Nicola S. Adminstrator Assistant Facilities Services Used the software for: 6-12 months ### "Collabit - Surevent " June 16, 2022 4.0 overall collabit has been a positive forward step for the company, and start up glitches are expected. Everyone is taking to it well. Pros Ease to use, remotely able to use even when signal on phones are down. Ease of flow through the process of completing jobs. Cons Software glitches seem to happen a lot especially the more we use it. Downloading of jobs can take a while to come through to our engineers. Review Source Response from Collabit Software June 24, 2022 Thank you for this excellent review. HP Holly P. Administrator Utilities Used the software for: 6-12 months ### "Collabit " June 16, 2022 4.0 Pros Being able to see site information/booking in/ etc Cons It would be good if automatically recurring contracts renewed by themselves instead of admin having to renew manually. When updating information, the system can be slow to show the changes & I quite often have to refresh the screen as I get error messages quite a lot. Review Source Response from Collabit Software June 24, 2022 Thank you for this great review. Glad you like the system. MG Mark G. Head of Maintenance Environmental Services Used the software for: Less than 6 months ### "Reigate Review" July 24, 2023 5.0 Pros Converting quotes to jobs / PPM tasks. Ease of quoting Cons We were sold that sample results would load directly, this is disappointing that it is still only in a trial period. Review Source Response from Collabit Software July 26, 2023 Thank you for this excellent review Mark. Similar Products Featured