--- title: "Performance Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Performance Pro the right Performance Management System solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/24829/Performance-Pro/reviews/" page_type: "reviews" language: "en" --- Performance Pro 4.5 (196) [View alternatives](https://www.capterra.com/p/24829/Performance-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Performance Pro Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews GB Gedion B Customer ManagerMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “Since we started implementation of Performance Pro in our organisation it has been so easy for us to sett goals and track employees performance hustle free.“ December 21, 2024 lB lucia B HR ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The only issue that we have experienced while using this software is ineffectiveness of reminders“ December 2, 2024 SR Sergio R Coordinatore InfermieristicoIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like the simplicity of the interface of Performance Pro.“ July 21, 2026 PS Patricia S Sr. AssociateAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the streamline of preparing the review and performance competencies can be confusing.“ November 10, 2020 SR Sergio R Coordinatore InfermieristicoIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “I can easily describe my experience with Performance Pro as super impressive.“ July 21, 2026 BP Ben P Systems AdministratorInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It crashes or hangs occasionally when going to the next page“ November 16, 2020 MF Michelle F OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Employee management is super easy and I use it the most in this app!“ March 25, 2026 GR Garrett R Business Development RepComputer & Network Security, 201 - 500 employeesUsed the software for: Less than 6 months. “It was hard for me to understand at first what exact contents i was missing and needed to add“ November 18, 2020 ## Showing most helpful reviews Showing 1-25 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zee G. Digital Operations Manager Used the software for: 2+ years ### "Great for IT (and other) project management" June 25, 2018 5.0 If you are looking for a straightforward instrument to visually manage the workflow of the tasks for your business project - it's a great one. Pros \- customizable workflows for any kind of process - ability to add labels and epics to the tasks that make it more visual and easier to navigate - a plethora of available additional plugins for the JIRA workflows that allow doing pretty much anything with the tasks and boards Cons \- a bit complicated for an average user (compared to Trello by the same company, Atlassian) - sometimes can be confusing when there are a couple of boards with the same tasks but one is Kanban and other is Scrum... Review Source Response from HR Performance Solutions December 11, 2018 Hi Zee, Thanks for the 5 Star review! So happy to hear you appreciate the customizable workflows. We have some new enhancements coming in 2019 that we think you will enjoy. We'll be excited to get your feedback. All the best, The Performance Pro Family Yendi C. HR Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great management system and user friendly!" June 11, 2018 5.0 This platform helped me perform my duties with effectiveness and with precise information. Pros This platform helps ease the workload in the HR role, very user friendly, no hassle in understanding how the platform works. Very efficient when generating reports. I had a situation with the platform once, so I had to contact customer service. They were very helpful and respectful, they definitely solved my problem. Overall, this platform, you can customized it and permits the employee to do their yearly appraisal. Cons Few times the notification haven't gone thru, so there has been a delay in the workload. This happened when there was an update available. So I guess that we needed to set the settings again back to how they were, but no big issue, it was resolved. Review Source Response from HR Performance Solutions June 12, 2018 Hi Yendi, Thanks so much for the 5-star review! So glad you're happy with Performance Pro. Looks like you haven't been using it that long. I think you are going to be really excited about some of the features we have coming. We'll keep you posted on them! Thanks again! VR Verified Reviewer Workforce Planning Bureau Chief Government Administration Used the software for: 6-12 months ### "Not as robust as other solutions; however, reporting is great." September 27, 2018 3.0 I'm happy with our rate of compliance since we have implemented this solution. Pros The reporting tools. We did not have that in our previous solution and this has been fantastic with helping us reach our goals for compliance within our organization. Cons Sometimes the user interface has issues and can be slow. It isn't necessarily as intuitive as I'd like it to be. Users sometimes complain about certain issues they didn't experience with our previous solution. Review Source Response from HR Performance Solutions December 17, 2018 Hi there, Thank you so much for taking the time to provide us feedback on our Performance Pro software. So happy you enjoy the reporting analytics provided within the application and even happier to hear how they have contributed to reaching your compliance goals! Sounds like you are experiencing some user interface issues and have ideas on how it could be more intuitive. We would love to find out more about your ideas and use of the application. Please reach out to us and tell us how we can connect with you. All the best! The Performance Pro Family Catherine M. Accountant and Travel Administrator Higher Education Used the software for: 2+ years ### "Performing performance reviews for mid-year and yearly evaluations" June 18, 2018 4.0 Pros I liked being able to create benchmarks, goals, initiatives for staff members and then being able to readily use those to rate the performance of that staff member. Keeping the reviews electronically from year to year eliminates the "lost" hard copy paperwork and accountability. Cons I think what seemed most troubling was being able to go back and make changes once items had been submitted. I sometimes found that process a little more difficult than maybe it should have been. Review Source Response from HR Performance Solutions June 21, 2018 Hi Catherine, Thanks for the feedback about Performance Pro. There are a lot of advantages to using the application and not "losing" last years review is certainly one of them. Another is that, since all of the historical reviews are kept in Performance Pro, you can use our unique analytics feature to find patters in behavior which can then be used to make better business decisions. You are right that we do have a process that keeps changes from being made to a review once it has been finalized and agreed upon by the manager and employee but there are simple ways around it. Give us a call and we'll walk you through it! Thanks for using Performance Pro! Jennifer D. Chief Culture Officer Used the software for: ### "Performance Pro - Easy Peasy " February 11, 2015 5.0 Using Performance Pro truly promotes what every HR head would be looking for in streamlining the Performance Management and Performance Review process. Getting your organization to understand the importance of effective Performance Management is difficult enough, being able to offer and utilize a solution that gives everyone a web based tools to guide the process rather than restrict and dictate the process has been a nothing but a win-win for the employees and in meeting business results. Pros Performance Pro offers a web based solution and is incredibly user-friendly on both the administrator and end-user side. Everything to make the review or coaching process experience easy and efficient is offered right within the system. If customization is needed, you can actually do most if not all of it on your own and there is no additional charge.There are a number of factors to select from, goals can be customized for specific positions and reviewed and evaluated periodically with employees throughout the year. If you really break it down, your administrative expenses will be reduced and you should see an immediate return in that your goals and factors align directly with business objectives. Cons More of a wish list, I would love if the system integrated with our HRIS system, the good news, from what I heard it will be able to very shortly!!! :) Review Source Jane I. Senior Event Manager Civil Engineering Used the software for: 1-2 years ### "Review for Performance Pro " June 11, 2019 4.0 Performance Pro is indeed a useful software especially for the HR department. Also the customer service is very efficient and prompt. Pros With Performance Pro, it's 'goodbye' to usage of paper, and 'hello' to advanced technology, and the 'icing on the cake' is it's timely evaluations. It’s user-friendly and so simple to understand even by our junior staff. Cons It's cumbersome to ascertain performance pay increase by tracking completed evaluations due to the fact that it has to be done manually, instead of being notified when the evaluation process has been completed. Review Source Response from HR Performance Solutions June 17, 2019 Hi Jane, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how user-friendly and simple the system has been to use for you and your organization. Our goal is to ensure a positive user experience. We would love to find out more about your pay increase tracking process. Please connect your system administrator with our support team so we can learn more and enhance your user experience. Thanks again, The Performance Pro Family Alexandria S. Social Media Coordinator Marketing and Advertising Used the software for: 2+ years ### "NOT Intuitive" December 18, 2018 4.0 Pros This software prints your review information very concisely and neat for in person reviewing. Cons Not easy to use at all. I have used this software many times for performance reviews, and I constantly have to remind myself how to use it. There is a lack of logic on this site when it comes to adding goals. Review Source Response from HR Performance Solutions December 19, 2018 Hi Alexandria, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how concise the final review is prepared for in person assessment. Our goal is to ensure a positive user experience. We would love to find out more about your organizations use of the application for the review and goal assessment process. To ensure this happens, we will connect our support team with your system administrator. Thanks again, The Performance Pro Family Luis Carlos R. Supervisor de relaciones laborales Used the software for: Less than 6 months ### "A great tool to administrate HR systems and processes." July 24, 2018 5.0 If you want a robust HR system I highly recommend it. Pros \- It gives multiple tools at low cost. - Support is quick, atent and solve every doub. - It has 360 appraisal option. - It's easy to use as a worker and as a manager. Cons \- It's very slow to load. - Interface looks old and you have to make a lot of clicks to get the things done. Review Source Response from HR Performance Solutions December 11, 2018 Hi Luis, We can¿t tell you how much we appreciate the positive feedback. We are happy to hear that you have found the software easy to use and provides a lot of value. Good news to come ¿ a user interface refresh is on the docket for 2019 that will enhance the look and improve the workflow. Please let us know if we can assist you in any other way to ensure we provide the best experience for you and your organization. All the best! The Performance Pro Family noelis Q. Geografa Used the software for: Less than 6 months ### "Excellent human resources program" June 22, 2018 5.0 Excellent to document and evaluate. The customer service is efficient and friendly. Pros It has the property to establish objectives and track them quarterly. Employees can do a self-assessment that is then combined with the evaluation of the supervisors. Cons It can be a bit confusing to use at first, but with training and support, it becomes easy to use quickly, it can be a bit slow to load Review Source Response from HR Performance Solutions December 11, 2018 Hi Noelis, Thanks for the 5 Star review! So happy to see you positively recognize the objective tracking and employee self-assessments. Glad to hear the training and support were beneficial during your on boarding. If we can do anything else to enhance your experience, please let us know. All the best, The Performance Pro Family Paul M. Safety Manager Facilities Services Used the software for: 1-2 years ### "Not the easiest software to use.." May 5, 2018 3.0 It allowed me to make customizable reminders and emails to management. Pros It is definitely helpful for setting goals and tracking them. Every quarter, you can update and track. I also like the ability for documentation. Cons It is very complex, and it does not make you save which is weird in itself. The navigation is not self-explanatory. Review Source GB Gedion B. Customer Manager Media Production Used the software for: 2+ years ### "A brilliant performance management software. " December 21, 2024 4.0 Since we started implementation of Performance Pro in our organisation it has been so easy for us to sett goals and track employees performance hustle free. Pros Effectiveness of the software in development planning and employe recognition. Cons The software has stood tes of times. Ni complaints. Review Source MK Melanie K. HR Leader Hospital & Health Care Used the software for: 2+ years ### "Smart tool for smart results. It is easy to use Performance Pro." October 31, 2023 5.0 User friendliness defines this software. Very easily adaptive and involves quick set up for the software to work as desired. Pros It is a huge achievement knowing and applying Performance Pro. It has changed my work instantly and effectively. I talk about a software that is easily customizable with easy to understand features. It has kept essential departments on toes to make sure that whatever services they offer gives the desired results. Cons I am good. No cons. Performance Pro gives satisfactory point of view and very reliable. Review Source DW Danny W. eLearning Designer Banking Used the software for: 2+ years ### "Performance Pro is great for managing annual reviews" November 17, 2020 5.0 Overall experience with Performance Pro is a positive one. It is perfect for annual reviews between managers and employees to determine raises and bonuses. I have used it for the past 5 years and feel like it meets those needs. Pros Walking through the process of rating myself as employee was easy to do and allowed me to reflect on my status as an employee. Cons Even though I use this once a year, I always have to look around a little bit and try to remember where to start the evaluation process. Review Source EE ELSIE E. AVP OF OPERATIONS Banking Used the software for: 2+ years ### "Software Performance" November 17, 2020 5.0 I have been using this software for more years that I can count. It has improved throughout the years. It is easy to use, there's nothing complicated in it. Pros I like that it gives you generic wording. This helps especially if you get stuck. I like the spell check on it. I love that I don't have to save after each correction, factor or goal. Cons If I want to copy a goal comment (for example) from another performance review I have to go to that other person's review (of course) then it doesn't just take me to their review it takes me to the factors. If I'm on a particular goal then I switch to another person I want it to take me where I was on the previous persons review. It would be nice to have a comparison of what was written on each review so we don't have to flip back and forth. Review Source SW Savannah W. Branch Manager Banking Used the software for: 2+ years ### "Performance Pro" November 17, 2020 4.0 Enjoy using this program annually. Pros Easy to use, user friendly with little to know errors. Cons The flow feature, to have a next option for one sequence of events to the next. Had to go back to the tree to get to next sequence. Review Source LL Laura L. Human Resources Manager Banking Used the software for: 6-12 months ### "Performance Pro has added a whole new level of professionalism to our employee appraisal process." June 22, 2016 4.0 As a company, we struggled a bit with finding a performance tracking system that worked well with our culture, size and values. Performance Pro has definitely raised the level of our employee appraisal process. Pros The fact that the evaluations are electronic and therefore can follow the employee through their career at our company was an important feature for us. We use the program for our 60-day, 90-day and annual performance evaluations, and to house other employee documents such as our Employee Recognition Profiles. Cons The program does not notify HR staff when the evaluation is complete and signed by all of the required staff, so it is a manual process to track completed evaluations in order to process performance pay increases. Review Source AK Anna K. HR Manager Automotive Used the software for: 6-12 months ### "Very great system and easy in use." May 31, 2018 5.0 Pros This software is very human friendly. The system is 100% customize. You can set up your own competencies and goals. System will help with development of your team. My Account Manager was very helpful. Cons You have to remember to update the system - new hires , terminations, people who moved between departments etc. Review Source Response from HR Performance Solutions June 6, 2018 Anna, Thanks for taking the time to leave your feedback about Performance Pro. So glad you gave it five out of five stars. You mention needing to remember to update it for new hires, etc.. Great news! Performance Pro can be easily integrated with your HRIS so you won't have to remember to make changes. Give us a call and we'll walk you through the process. Thanks again. RZ Rob Z. utility tech Chemicals Used the software for: 2+ years ### "Performance pro" November 18, 2020 4.0 overall good experience. Pros Easy to maneuver around. Once you get into the program, its very straight forward. Cons Had a hard time finding where to start, but easy after that. Review Source TS Trish S. Human Resource Officer Banking Used the software for: 2+ years ### "Performance Pro Evaluation" June 15, 2016 4.0 We have always had great customer service when we have needed to call the support department for help! Everyone is always very kind, patient, and helpful! Pros I think the program is easy to navigate through and easy to use. Review Source CM Candice M. Banking Used the software for: 1-2 years ### "Performance Pro Review" June 13, 2016 4.0 I've used this system for almost two years and find it fairly user friendly, especially after the round of recent system updates/improvements. Our company will be migrating Compease to the online platform and we're excited for Performance Pro and Compease to "talk" to each other. Pros I like the template forms that are available, such as the Verbal Warning template and the Achievement template. The Notes section is useful also to record meetings and coaching sessions with employees. Cons It's been a little difficult to utilize the system for performance appraisals if an employee has several managers/positions throughout the review period. We had a lot of organizational movement last review period and some employees had three plus managers who needed to submit review information. Review Source BH Bob H. President/CEO Banking Used the software for: 2+ years ### "Software makes performance Reviews a tolerable task every year." July 26, 2016 5.0 I have used Performance Pro for all my Senior Management Team as well as for admin support for 7 years and find it to be a constantly improving and convenient, easy to use, method to accomplish the often arduous task of giving annual performance reviews in a consistent and interactive manner. I also find that in the right cultural environment, the device eliminates squabbling and claims of unfair or special treatment of staff. I hear no complaints in the use of the software. Especially true when combined with Compease and good salary administration. Pros The ease and consistency of entering actual goals and reporting on the accomplishment (or not) of those goals. The clarity it provides for the individual being evaluated. The inclusion of factors that fairly present the personal qualities needed in various senior management. Cons Nothing in particular. It can be a bit confusing to use at first, but with training and support it quickly becomes easy to use. Review Source SL Sue L. Director of Human Resources Banking Used the software for: 2+ years ### "We are happy!" August 1, 2016 5.0 The supervisors love the comment coaching suggestions. It helps the thought process and to expand the comments. Pros Comment Coaching and the spell check Review Source BL Brittany L. ACH & Payment Systems Manager Banking Used the software for: 2+ years ### "Performance Pro Review" November 18, 2020 5.0 Pros Performance Pro is very user friendly. Cons I think that there could be more detail to explain which fields need to be completed in order to move forward with the Goal/Evaluation rating. Review Source RS Rick S. Human Resources Generalist Banking Used the software for: 2+ years ### "Review from KEMBA Financial Credit Union" August 8, 2016 4.0 We have been with Performance Pro for quite a few years. Their client support team has always been friendly and quick to answer any questions. Over the years they have made enhancements to also fit our needs. Pros Ease of use. The performance appraisal process is clean and easy to use. Performance management issues can also be addressed easily using their notes options, pre-made templates, or uploading documents into their system. Cons n/a Review Source NS Nancy S. Human Resource Manager Used the software for: ### "I have introduced Performane Pro to two different businesses and love it. " June 20, 2015 4.0 Pros: information all in one place regarding the employees, employee user friendly, encourages conversation between employee and employer with the appraisals, versatile, and it allows the goals, employee handbook, and other important information to be accessible to the employees. I like the ease in which I have employee information at my finger tips. I also like the consistency of the forms that are available as well as job descriptions that are available to use and edit to make it consistent with the goals of different types of businesses. I do wish that pay, vacation, personal time, sick leave, and benefits were included with performance pro without having to buy another program. It would be nice to have it all inclusive in one program. I also know that some things are available in the program, but they are sometimes difficult to find without going through each tab. That is very time consuming. Because I am now in a small office I am not in Performance Pro every day. So I do think some areas could be a little more user friendly. Overall I do love Performance Pro. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.