# SMSGlobal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SMSGlobal the right SMS Marketing solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2510/SMSGlobal/reviews --- SMSGlobal 4.5 (23) [View alternatives](https://www.capterra.com/p/2510/SMSGlobal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SMSGlobal Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews RQ Richard Q Senior CRM ManagerLeisure, Travel & Tourism, 201 - 500 employeesUsed the software for: 1-2 years. “A number of rival firms have tried to present their products to us and they don't seem to be able to come anywhere near SMS Global in terms of unit pricing in GCC markets. and this is the most significant factor: The customer service and account management has been fantastic.“ June 14, 2020 John D Executive DirectorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Following up users to complete activities on business systems like timesheeting is difficult if you do it via email which is already congested.“ July 16, 2020 DH Dylan H LicenseeReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “SMS Global has a great integration into our CRM system so it's easy to use“ July 16, 2020 DG Derek G ProgrammerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Any message that is sent costs us - whether the message arrives or not.“ July 16, 2020 RJ ROMA J Marketing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “it is a very easy to use software and campaigns can be scheduled in less than 2mins“ July 8, 2020 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use USMAN ZAFAR M. Lecturer Mathematics Education Management Used the software for: 6-12 months ### "One of the best cloud sms marketing - Digital Marketing Tool" October 4, 2021 5.0 Pros I'm very excited to share my opinion or comment about SmsGlobal. It's a very nice tool to reach your audience and get sales or you can do any type of marketing with SmsGlobal. This sms gateway has a great features like, bulk sms, dedicated virtual numbers, MXT Sms gateway, One time passwords etc. You can send bulk sms to your audience with in a couple of minutes, you can send and receive sms using gmail, outlook etc, you can bring sms functionality to your favorite applications and softwares, send custom text messages to your audience, and can also set sms campaigns for your audience with a lot of features offered by SmsGlobal. We are using this platform for our educational institutions also and it's best and fast for our purposes. The best thing is that they are offering sms templates, you can use easily according to your need. SmsGlobal is also offering free trial for their customers, you can check the taste of the platform but the thing is they have very low rates for your campaigns they are offering bulk sms rates, you will be happy with the pricing packages. One can easily set campaigns for any business and there is no headache, it's very simple interface anyone can easily use this tool. We are a lot happy with such a nice platform called SmsGlobal. Thank you SmsGlobal team and the officials, you are really offering great servicesfor your customers. Cons According to our experience, we are not facing any problem using SmsGlobal platform. They are really offering a fast and great services. We are achieving great results according to our needs. Again, Thank you SmsGlobal team. Review Source DG Derek G. Programmer Information Technology and Services Used the software for: 2+ years ### "SMSGlobal's SMS Service" July 16, 2020 4.0 SMSGlobal allows us to notify people of emergencies in the quickest time. People are willing to pay for this. Without it we wouldn't have a business. Pros We send emergency alerts to people in the areas affected. We were given the specifics of the API and built it into our online system. It works well, and recently SMSGlobal showed us how to send batches of SMSs which has sped thing up! Cons We sometimes have an error when a batch of SMS messages have been sent. We don't get told what the issue is. Any message that is sent costs us - whether the message arrives or not. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing SMSGlobal It was cheaper per SMS, and the API was simpler. Review Source AA Amiruddin A. Technical Lead Furniture Used the software for: 6-12 months ### "Worst SMS service provider in UAE" February 7, 2024 1.0 We are using their service for OTP but their delivery rate is worst and their customer service team literally ignore you when you will try to reach out to them. They just receive the call and put aside. I tried this more than 10 times but no response. If you will send an email in emergency, they will reply after 2 days. Pros Nothing actually. Worst Service Provider in UAE Cons \-Worst customer service in UAE. -Most of the time the OTP failed to deliver Review Source RQ Richard Q. Senior CRM Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Outstanding customer care" June 14, 2020 5.0 My overall experience with SMS Global has been excellent. There are two factors that set them apart for us as a Business: 1. The very competitive pricing. A number of rival firms have tried to present their products to us and they don't seem to be able to come anywhere near SMS Global in terms of unit pricing in GCC markets. 2. and this is the most significant factor: The customer service and account management has been fantastic. \[SENSITIVE CONTENT HIDDEN\] have been incredibly supportive, helpful and flexible. They are always available to advise and offer tips for campaigns as well as ensuring that we are always compliant with local legislation across all of our markets. I cannot speak highly enough of the way our relationship has been managed. Pros The software is easy to use and quick to run with. Cons No issues with the tool at all. I find it does it's job well. Alternatives considered [Mitto](https://www.capterra.com/p/187720/SMS-Messaging/) Reason for choosing SMSGlobal Again, the commercials, and the fact that I could regularly speak face to face with a locally-based customer support team, who really know and understand SMS in the Middle East. Review Source VR Verified Reviewer Executive Director Information Technology and Services Used the software for: 2+ years ### "Good value email to SMS functionality for broadcast messaging" July 16, 2020 5.0 Following up users to complete activities on business systems like timesheeting is difficult if you do it via email which is already congested. SMS is a great reminder mechanism and it is personal to the user as opposed to a broadcast email. Pros Good value for money email to SMS functionality that can be used by any application to broadcast messages to our users. No lock in contracts, just pay for what you consume. Cons Would be great if you could brand the FROM field on broadcasts for different messages. Currently supports on label. Review Source DH Daniel H. Director Veterinary Used the software for: 1-2 years ### "Does what is needed" February 11, 2020 5.0 It does what is needed and it works well but could have much better dashboard Pros It allowed delayed sms to be sent when needed for appointment reminders. It has a basic dashboard to see what is scheduled and sent previously Cons Dashboard could be better as when looking for scheduled sms it's very long winded if it's not scheduled in the next few days. No api to get this data either. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Review Source MM Meta M. Manager Information Technology and Services Used the software for: 1-2 years ### "SMSGlobal SMS API not working as advertised!" August 1, 2022 2.0 Pros They offered cheap price but I found out the service they provide actually doesn't work. Cons Their service doesn't work as advertised, it says message delivered, but the messages are never delivered, this is the case for SMS going to Africa. SMSGlobal is aware of this issue, but they will not issue any refund or reply to any requests for refund. Review Source Response from SMSGlobal August 7, 2022 Thank you for your feedback. We are always looking at ways to improve our global coverage better and welcome any feedback sent directly to support@smsglobal.com - Andre Alexopoulos COO CN Cindy N. Administrative Assistant Education Management Used the software for: 2+ years ### "SMS Global review - TAFE Digital" June 15, 2020 5.0 I have been dealing with \[SENSITIVE CONTENT HIDDEN\] and have found her to be very accommodating and extra helpful when I need help. Thank you \[SENSITIVE CONTENT HIDDEN\] for always understanding and looking into my sometimes complex queries. Pros easy transferring of monies to sub accounts Cons Yes when you go to search a sub account and you have so many off them, it doesn't sort in Alphabetical order, you can view page one then page 2 will be different if you access any other feature within the account, is a little annoying but other than that great! Review Source BA Benjamin A. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great SMS platform and API" July 16, 2020 5.0 Good, I'm using them to verify phone numbers though sending a SMS validation number Pros Ease of use, and ease of integration with the API Cons Can't go further back than 3 months in the outgoing SMS report, that's a bit annoying. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Pricing and reliability Review Source Ahmad A. Sales Manager Information Technology and Services Used the software for: 6-12 months ### "Astonishing service " June 15, 2020 4.0 through the last few years I have used multiple SMS Marketing services and software from multiple providers , and by far SMS Global did provide the best service and prices , their team is extremely helpful and supportive . SMS Global had provided us with a service level beyond our expectations . Pros \- After sales service - Technical support - Value for money Cons their prices are average . however they provide you the best value for your money . Review Source DH Dylan H. Licensee Real Estate Used the software for: 6-12 months ### "So easy!" July 16, 2020 5.0 SMS Global has a great integration into our CRM system so it's easy to use Pros Good reporting, easy to use, linked to our CRM system Cons Whilst the reporting is good and we can work off the CSV files, it would be good to have a few more filters or custom report options Reason for choosing SMSGlobal integration into our system and price was decent Review Source VK Viral K. Brand Marketing Associate Retail Used the software for: 6-12 months ### "Easy Access and Service" June 14, 2020 5.0 During EId month there might be a couple of times I must have called my account holder \[SENSITIVE CONTENT HIDDEN\] even in the night and he was there to guide me. Pros SmsGlobal website is really easy to understand and more comfortable than other SMS service portal, as a user my experience is quite comfortable with the portal, and service from smsglobal is really good. Cons It's not cons but just a suggestion to smsglobal team to add daily reports instead of per SMS report because that will help the customer better to understand his campaign and report. Reason for choosing SMSGlobal Price and consultant was more professional (response on each query are responded more quickly) Review Source JR Jade R. Sales and Marketing Coordinator Media Production Used the software for: 1-2 years ### "API plugin with XPlan has been helpful" July 6, 2020 5.0 Pros Easy integration with my current software so I can send messages from there Cons Nothing really. Does what it says it does. Review Source JG Jay G. Regional, Director of Information Systems Hospital & Health Care Used the software for: 6-12 months ### "Whittier" July 16, 2020 5.0 Excellent. great customer service. Ticket system is outstanding. Pros The email to SMS feature. Very easy to use and program into our current system. Cons We only use one product and it works perfectly. Would be nice to not be charged for rejected items. Review Source SW Stephen W. Senior Systems Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Simple text messaging service" July 16, 2020 5.0 We send text messages to our customers for various reasons and this works flawlessly Pros Easy to use and reliable, you can log in and view the status of each message on a daily basis Cons I Can't find fault with this systemt really Review Source DD Dmitry D. CTO Computer Software Used the software for: Less than 6 months ### "Good luck get the accurate pricing" December 19, 2022 5.0 Hard to get actual pricing per SMS. Pay attention to what you see on their site, it is "from" and goog luck getting the actual pricing upfront from them. Pros Easy to integrate via API. SMS delivery seem to be OK. Cons Website advertised pricing is false. When talking to their sales, could not get the streight anwer about pricing structure. To get website pricing someone need to buy 1 million of SMS credits (could not figure out what the credit is) Review Source MA Michael A. Manager Computer Software Used the software for: 1-2 years ### "SMS Global is good" July 16, 2020 3.0 Pros SMS Global is good just that some of us from Ghana don't have access to all features and also we can not because reseller of the product We are hopping we can benefit from all features very soon Cons The MXT platform is easy to Use SMS to email, WhatsApp to sms, And other features but as I said we can not explore all the features here in Ghana Reason for choosing SMSGlobal Good product but just that I can not access allow from Ghana Switched from [Infobip](https://www.capterra.com/p/127997/Infobip/) Personal Review Source LC Luciano C. Facilitator Information Technology and Services Used the software for: 1-2 years ### "Great overall product, great support" June 14, 2020 5.0 Pros It has the features our company needs for promotional messaging. The support is very good considering we have an account manager that readily answers and acts. Cons I'd say it's time for the dashboard to be redesigned, to allow easier onboarding of new users. Review Source RJ ROMA J. Marketing Manager Real Estate Used the software for: 1-2 years ### "Super Happy with our account manager - Cannon" July 8, 2020 5.0 Pros it is a very easy to use software and campaigns can be scheduled in less than 2mins Cons Keeps logging out again and again if we haven't used the system for a while in a day Review Source HP Harry P. Digital Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple user interface, lots of functionality. " July 6, 2020 5.0 Pros Easy to navigate around the platform. Very user friendly and lots of helpful tips, tricks for getting started. Cons No real cons. One thing would be lack of visibility around how many credits are left in the account, currently only shows monetary value. Would be nice to have equivalent in SMS credits. Review Source KO Kelly O. Recruitment Medical Practice Used the software for: 6-12 months ### "Easy to use " July 16, 2020 4.0 Pros Easy system to use. I can upload contact lists and send bulk sms and manage the replies in my email. Staff were really friendly and helpful when I first signed up Cons Sometimes the website goes blank when I try to log in but doesn’t happen often. Review Source JB Jazy B. Sales Progression Officer Real Estate Used the software for: 6-12 months ### "Excellent Product" June 16, 2020 5.0 Very happy, satisfied. Big shout out to \[SENSITIVE CONTENT HIDDEN\] for the training and always able to help. I would highly recommend his services to others. Well done! Pros User-friendly. Straightforward. There is a guaranteed response of audience target Cons Nothing in particular. Everything is easy to use. Review Source DO Daniel O. Manager Entertainment Used the software for: Less than 6 months ### "Easy to Use, Prompt Customer Care" July 16, 2020 5.0 Pros Easy to assign message ID, no cancel subscription requirement, msgs are instant Cons Too many conditions to abide by in Australia Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.