--- title: "Wavity Help & Service Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wavity Help & Service Desk the right Help Desk solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/reviews/" page_type: "reviews" language: "en" --- Wavity Help & Service Desk 4.8 (43) [View alternatives](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Wavity Help & Service Desk Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DR David R IT TechnicianTelecommunications, 51 - 200 employeesUsed the software for: 6-12 months. “The team developed an integration connector specifically to work with us and have the environment suit our needs.“ January 20, 2026 Avinash K IT ManagerRetail, 501 - 1,000 employeesUsed the software for: 6-12 months. “Customer support from the Wavity team has been prompt and knowledgeable throughout implementation.“ May 14, 2026 SW Sable W IT ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] and the Wavity support team are responsive and genuinely helpful when we need assistance.“ July 10, 2025 BC Boobalan C ManagerConsumer Electronics, 201 - 500 employeesUsed the software for: 1-2 years. “Automated notification, SLA Management, Customizable reports, Good interface“ May 30, 2023 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Avinash K. IT Manager Retail Used the software for: 6-12 months ### "Reliable ServiceDesk Solution for Growing Enterprises" May 14, 2026 5.0 Pros The automation workflows helped reduce manual follow-ups and improved SLA tracking across departments. Customer support from the Wavity team has been prompt and knowledgeable throughout implementation. Cons Initial setup for custom modules required some additional guidance however the implementation was smooth. Review Source DR David R. IT Technician Telecommunications Used the software for: 6-12 months ### "Very Receptive to Changes" January 20, 2026 5.0 Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs. Pros The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved. Cons Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Lower pricing, and issues that were reported to Freshdesk and fixed had been getting broken again after a period of time. Review Source AG Angie G. Sales Support Representative Wireless Used the software for: 6-12 months ### "Wavity Greatness" August 3, 2026 5.0 Managing tickets through Wavity has been easy, efficient and a fabulous platform to work with. I think our customers really appreciate the ease of use with this site. Pros Ease of use, process automation and managing tickets are great. To be able to support our customers needs, this is the perfect platform. Cons The only con I can think of is having to update information on the "record details popup" AND the ticket itself on the right hand side. I feel you should be able to update it in 1 place not both. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Unsure. I am just a user not the administrator or team that decided to make the switch. Review Source DF Daniel F. Programmer Government Administration Used the software for: Less than 6 months ### "Wavity Product Is Good But Still Needs Improvement" March 27, 2025 3.0 Product is good but not yet mature. It has a potential to be great. Pros Flexible. Can easily make a change to correct an issue with the system. Technical Support staff are very helpful and eager to listen to & address issues. Cons Underlying database needs improvement. Searches are slow and the search results sometimes are incorrect. Also, the Conversation UI is very confusing to end users and even to some technical users. Review Source VG Vickie G. Customer Service Manager Wireless Used the software for: 1-2 years ### "Customer Service " July 23, 2026 4.0 Easy to use, enjoy the fact that we don't have to depend on others for putting some information into Wavity and we can do it ourselves. Pros It is one stop for entering issues for any department within the company for our internal or external customers. Cons Making changes on tickets, is getting easier, sometimes there are several changes to make and the ticket and it goes away when in the middle of making those changes. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Not sure of the reason why we switched over. Review Source ST Scott T. IT Manager Telecommunications Used the software for: 6-12 months ### "Easy to Work With and Customize" September 15, 2025 5.0 It has been very good, very easy to work with, very helpful and eager to customize your setup for you. My users really like it and that's half the battle with any change in systems Pros Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports Cons Inability to customize colors to match your companies pallet. I understand this is coming though in future builds Alternatives considered [Cayzu](https://www.capterra.com/p/134057/Cayzu/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Wavity Help & Service Desk Their willingness to work with us on our needs and customize and add features to help us. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk had too many errors and issues that could never be fixed or stay fixed Review Source RB Reno B. IT Director Entertainment Used the software for: Less than 6 months ### "Great Ticketing System for Medium Business" July 15, 2025 5.0 Using Wavity was a simple transition to our old, home-grown system. It is very customizable and easily configured. Pros Ease of use and setup. Implementation team is so helpful with what you want your ticketing system to look like and function. Cons I really dont have any Cons to this system. It has been a great experience. Most of the time, they are waiting on us to provide information. Switched from [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) Needed growth and the Home Grown ticketing system was not scalable. Review Source SC Steve C. Enterprise Data Integration Architect Government Administration Used the software for: Less than 6 months ### "Wavity ITSM" February 28, 2025 5.0 Excellent! I would recommend this solution to other companies. Pros The customizability of the application. It allows for quick and easy changes. Cons The out-of-the-box solution needed customizing, but the Wavity team was more than willing to help with this. Switched from [ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) ChageGear was not quite working for us and wanted a change. Review Source AB Andrew B. Network Administrator Real Estate Used the software for: Less than 6 months ### "Love Wavity" April 3, 2025 5.0 Their support is excellent. They customize the interface to your liking. Glad we switched to Wavity. Pros How customizable it is. Their support staff is always willing to help. Cons I can't find anything wrong with it. If a feature isn't there their support will do their best to get it added. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cost and Wavity is much more customizable then Zendesk. Review Source KM Krishnamoorthy M. Head- IT Pharmaceuticals Used the software for: 6-12 months ### "Good Balance of Features and Affordability" June 4, 2026 5.0 Pros Compared to other ITSM tools, Wavity delivered the right mix of features and cost efficiency for our company. Ticketing & SLA management modules worked seamlessly for our internal teams. Cons Some advanced integrations required additional configuration effort. However it was implemented efficiently Review Source NK Naveen K. Sr. IT engineer Publishing Used the software for: 6-12 months ### "IT Ticketing" April 1, 2024 5.0 Adaptable and Intuitive User flexibility interface. Pros Streamlined ticket creation, Effective SLA management, Automated email notifications. Cons Initial issues were promptly addressed by the Wavity team. Review Source RA Rajesh A. Assistant Manager- It security Publishing Used the software for: Less than 6 months ### "User-friendly interface coupled with adaptable features." December 21, 2023 5.0 Pros Flexibility of workflow customization, an intuitive user interface, and personalized analytics. Cons So far, I did not find any issue its working as expected. Review Source GS Gurpreet S. IT manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "ITs flexbilty and user freindly and manage the all work " April 11, 2023 5.0 Pros This is cost effective and simple to user for manage all IT Ticket Cons none nothing any issue found for wavity IT Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source VV Vilas V. Assistant Manager - It Accounting Used the software for: 6-12 months ### "Intuitive and easy-to-navigate interface" January 5, 2024 5.0 Pros The platform excels in providing flexibility for customizing workflows, with a easy to use interface, and delivering personalized analytics. Cons Few issues were there initially, but it was quickly resolved by Wavity team. Review Source RA Rahul A. Associate Technical Lead Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "End User" December 21, 2022 5.0 Pros Very user friendly! Does the job perfectly!! Cons Nothing! Everything seems to be perfect!! Review Source SW Sable W. IT Manager Education Management Used the software for: Less than 6 months ### "Efficient and Easy to Use Service Desk" July 10, 2025 5.0 Wavity has significantly improved our ability to manage IT service requests in a centralized and organized way. \[sensitive content hidden\] and the Wavity support team are responsive and genuinely helpful when we need assistance. Overall, it's been a great fit for our team. Pros The platform is user-friendly, visually clean, and highly customizable. We loved how easy it was to implement workflows and automate support ticket tracking. Cons Some parts of the initial setup—user access etc.—took a bit of time to fully grasp. But once it's in place, everything runs smoothly Review Source SM Srivathsa M. Legal Counsel Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great Tool for improving process efficiency. " March 6, 2025 5.0 Pros The automation features significantly reduce manual workloads and response times. Cons Nothing as of now, The version is working as up to our expectations. Review Source NK Nilesh K. Ass. Manager - IT Chemicals Used the software for: Less than 6 months ### "Wavity provides excellent value for the price" February 13, 2025 5.0 Pros The platform is easy to set up and has all the features needed for a Helpdesk solution. Cons Integration with third-party applications can sometimes be tricky. Review Source BD Bindu D. Director Information Technology and Services Used the software for: 2+ years ### "Modern IT Help Desk System" June 15, 2022 5.0 Pros We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop. Cons As of now everything is working as expected. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Wavity Help & Service Desk Zero-code designer & bots Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Limited functionality & per user pricing of Jira. Review Source AB Abhishek B. DGM Machinery Used the software for: 2+ years ### "Wavity a Platform to convert Organizations traditional manual process into digitalization" June 29, 2022 5.0 Cost Effective with power of easy customizations. Pros Very Easy to use and able to customized as per business requirements. Cons So far none.. I am a Happy customer because as a Project Leader i have received the good feedback from end users after implementations of Wavity. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Wavity Help & Service Desk Cost effective and easy customizations. Review Source VG Vivek G. CRO Accounting Used the software for: 2+ years ### "Single solution for internal and external ticketing needs" November 23, 2022 5.0 Overall, this is the most flexible and cost efficient solution given our needs. It was an easy decision relative to the competition. Pros Very easy to use and adaptable. We were seeking a no-code solution and it met our evaluation requirements Cons None. We found it very customizable. There are no limitations based on our needs. Review Source RB Raj B. CEO Financial Services Used the software for: 1-2 years ### "Use of Wavity's simple ticketing system for Mortgage Brokers" June 9, 2023 5.0 Wavity is a highly usable ticketing system using a mobile and web interface. Pros Flexibility in the Wavity system to accommodate numerous and frequent changes as needed in the mortgage industry. Cons The system needs additional a better documentation management system. Review Source RM Roujin M. Attorney Law Practice Used the software for: 2+ years ### "Helps improve customers' satisfaction significantly " June 30, 2023 5.0 Pros This product has made our communications with our clients seamless. The user interface is personalizable by non- technical law firm users. Cons Not that I can think of right now, so far this has been working great Review Source SS Sunny S. Broker Insurance Used the software for: 2+ years ### "Great tool for Ticketing and Support HelpDesk!" September 30, 2022 5.0 Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. Pros The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. Cons So far we did not get any major issues with the implementation and usage. Review Source pA prabhakar A. Founder Insurance Used the software for: 2+ years ### "Easy to use yet competitive in price " December 16, 2022 5.0 For those who can not afford costly software , Wavity can be a solution. Pros Wavity is one stop solution for entire business for those who wants to integrate technology in their Organization. Cons Not as such. Team Saadhikar is happy to use Wavity in their job responsibilities. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.