# Wavity Help & Service Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wavity Help & Service Desk the right Help Desk solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/reviews --- Wavity Help & Service Desk 4.8 (39) [View alternatives](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wavity Help & Service Desk Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DR David R IT TechnicianTelecommunications, 51 - 200 employeesUsed the software for: 6-12 months. “The team developed an integration connector specifically to work with us and have the environment suit our needs.“ January 20, 2026 SW Sable W IT ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] and the Wavity support team are responsive and genuinely helpful when we need assistance.“ July 10, 2025 BC Boobalan C ManagerConsumer Electronics, 201 - 500 employeesUsed the software for: 1-2 years. “Automated notification, SLA Management, Customizable reports, Good interface“ May 30, 2023 DS Divyang S CPAAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Wavity's native mobile application & their dashboard based UI are super simple & easy to use.“ July 14, 2023 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use narender R. IT Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Wavity tool review" December 6, 2022 5.0 Pros Desigred features and easy of use, IT Ticketing Cons CRM tools needs to be improved, HR Tools as well Review Source DR David R. IT Technician Telecommunications Used the software for: 6-12 months ### "Very Receptive to Changes" January 20, 2026 5.0 Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs. Pros The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved. Cons Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Lower pricing, and issues that were reported to Freshdesk and fixed had been getting broken again after a period of time. Review Source DF Daniel F. Programmer Government Administration Used the software for: Less than 6 months ### "Wavity Product Is Good But Still Needs Improvement" March 27, 2025 3.0 Product is good but not yet mature. It has a potential to be great. Pros Flexible. Can easily make a change to correct an issue with the system. Technical Support staff are very helpful and eager to listen to & address issues. Cons Underlying database needs improvement. Searches are slow and the search results sometimes are incorrect. Also, the Conversation UI is very confusing to end users and even to some technical users. Review Source ST Scott T. IT Manager Telecommunications Used the software for: 6-12 months ### "Easy to Work With and Customize" September 15, 2025 5.0 It has been very good, very easy to work with, very helpful and eager to customize your setup for you. My users really like it and that's half the battle with any change in systems Pros Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports Cons Inability to customize colors to match your companies pallet. I understand this is coming though in future builds Alternatives considered [Cayzu](https://www.capterra.com/p/134057/Cayzu/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Wavity Help & Service Desk Their willingness to work with us on our needs and customize and add features to help us. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk had too many errors and issues that could never be fixed or stay fixed Review Source RB Reno B. IT Director Entertainment Used the software for: Less than 6 months ### "Great Ticketing System for Medium Business" July 15, 2025 5.0 Using Wavity was a simple transition to our old, home-grown system. It is very customizable and easily configured. Pros Ease of use and setup. Implementation team is so helpful with what you want your ticketing system to look like and function. Cons I really dont have any Cons to this system. It has been a great experience. Most of the time, they are waiting on us to provide information. Switched from [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) Needed growth and the Home Grown ticketing system was not scalable. Review Source SC Steve C. Enterprise Data Integration Architect Government Administration Used the software for: Less than 6 months ### "Wavity ITSM" February 28, 2025 5.0 Excellent! I would recommend this solution to other companies. Pros The customizability of the application. It allows for quick and easy changes. Cons The out-of-the-box solution needed customizing, but the Wavity team was more than willing to help with this. Switched from [ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) ChageGear was not quite working for us and wanted a change. Review Source AB Andrew B. Network Administrator Real Estate Used the software for: Less than 6 months ### "Love Wavity" April 3, 2025 5.0 Their support is excellent. They customize the interface to your liking. Glad we switched to Wavity. Pros How customizable it is. Their support staff is always willing to help. Cons I can't find anything wrong with it. If a feature isn't there their support will do their best to get it added. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cost and Wavity is much more customizable then Zendesk. Review Source BD Bindu D. Director Information Technology and Services Used the software for: 2+ years ### "Modern IT Help Desk System" June 15, 2022 5.0 Pros We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop. Cons As of now everything is working as expected. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Wavity Help & Service Desk Zero-code designer & bots Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Limited functionality & per user pricing of Jira. Review Source SW Sable W. IT Manager Education Management Used the software for: Less than 6 months ### "Efficient and Easy to Use Service Desk" July 10, 2025 5.0 Wavity has significantly improved our ability to manage IT service requests in a centralized and organized way. \[sensitive content hidden\] and the Wavity support team are responsive and genuinely helpful when we need assistance. Overall, it's been a great fit for our team. Pros The platform is user-friendly, visually clean, and highly customizable. We loved how easy it was to implement workflows and automate support ticket tracking. Cons Some parts of the initial setup—user access etc.—took a bit of time to fully grasp. But once it's in place, everything runs smoothly Review Source SM Srivathsa M. Legal Counsel Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great Tool for improving process efficiency. " March 6, 2025 5.0 Pros The automation features significantly reduce manual workloads and response times. Cons Nothing as of now, The version is working as up to our expectations. Review Source AB Amar B. IT Executive Financial Services Used the software for: 1-2 years ### "Customizable & efficient solution." April 5, 2024 5.0 Pros Intuitive Interface and Robust Automation Cons Occasional minor glitches require attention. Review Source GS Gurpreet S. IT manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "ITs flexbilty and user freindly and manage the all work " April 11, 2023 5.0 Pros This is cost effective and simple to user for manage all IT Ticket Cons none nothing any issue found for wavity IT Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source VV Vilas V. Assistant Manager - It Accounting Used the software for: 6-12 months ### "Intuitive and easy-to-navigate interface" January 5, 2024 5.0 Pros The platform excels in providing flexibility for customizing workflows, with a easy to use interface, and delivering personalized analytics. Cons Few issues were there initially, but it was quickly resolved by Wavity team. Review Source NK Nilesh K. Ass. Manager - IT Chemicals Used the software for: Less than 6 months ### "Wavity provides excellent value for the price" February 13, 2025 5.0 Pros The platform is easy to set up and has all the features needed for a Helpdesk solution. Cons Integration with third-party applications can sometimes be tricky. Review Source NP Nirav P. Assistant Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A Straightforward and Reliable Helpdesk tool" June 28, 2024 5.0 Pros Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. Additionally, Wavity's support is prompt and reliable. Cons only minor issues were there initially but it was quickly addressed and resolved. Review Source DP DILIP P. IT HEAD Retail Used the software for: 2+ years ### "Very good and economical" April 25, 2024 5.0 Very good in using the tools, the experience is very good Pros Good support team and well knowledge support system very good Cons Nothing its well customized product and every company have to use it Review Source AB Abhishek B. DGM Machinery Used the software for: 2+ years ### "Wavity a Platform to convert Organizations traditional manual process into digitalization" June 29, 2022 5.0 Cost Effective with power of easy customizations. Pros Very Easy to use and able to customized as per business requirements. Cons So far none.. I am a Happy customer because as a Project Leader i have received the good feedback from end users after implementations of Wavity. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Wavity Help & Service Desk Cost effective and easy customizations. Review Source VG Vivek G. CRO Accounting Used the software for: 2+ years ### "Single solution for internal and external ticketing needs" November 23, 2022 5.0 Overall, this is the most flexible and cost efficient solution given our needs. It was an easy decision relative to the competition. Pros Very easy to use and adaptable. We were seeking a no-code solution and it met our evaluation requirements Cons None. We found it very customizable. There are no limitations based on our needs. Review Source RB Raj B. CEO Financial Services Used the software for: 1-2 years ### "Use of Wavity's simple ticketing system for Mortgage Brokers" June 9, 2023 5.0 Wavity is a highly usable ticketing system using a mobile and web interface. Pros Flexibility in the Wavity system to accommodate numerous and frequent changes as needed in the mortgage industry. Cons The system needs additional a better documentation management system. Review Source RM Roujin M. Attorney Law Practice Used the software for: 2+ years ### "Helps improve customers' satisfaction significantly " June 30, 2023 5.0 Pros This product has made our communications with our clients seamless. The user interface is personalizable by non- technical law firm users. Cons Not that I can think of right now, so far this has been working great Review Source SS Sunny S. Broker Insurance Used the software for: 2+ years ### "Great tool for Ticketing and Support HelpDesk!" September 30, 2022 5.0 Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. Pros The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. Cons So far we did not get any major issues with the implementation and usage. Review Source pA prabhakar A. Founder Insurance Used the software for: 2+ years ### "Easy to use yet competitive in price " December 16, 2022 5.0 For those who can not afford costly software , Wavity can be a solution. Pros Wavity is one stop solution for entire business for those who wants to integrate technology in their Organization. Cons Not as such. Team Saadhikar is happy to use Wavity in their job responsibilities. Review Source MC Max C. CEO Insurance Used the software for: 2+ years ### "Very flexible ticketing system" December 29, 2023 5.0 Pros Very easy-to-customize and easy-to-use software Cons Nothing our team can think of at this moment Review Source DS Divyang S. CPA Accounting Used the software for: 2+ years ### "NextGen ticketing system" July 14, 2023 5.0 Pros Wavity's native mobile application & their dashboard based UI are super simple & easy to use. Cons None, since the platform is being used for our external ticketing needs. Review Source SS Srinivas S. Developer Information Technology and Services Used the software for: 6-12 months ### "Modern customizable IT Helpdesk" May 26, 2023 5.0 Pros Its highly flexible tool with all required features for ITSM Solutions and it is customizable where I can automate workflows as required and it is very cost effective. Even mobile app is very user-friendly for managing tickets in the platform. Cons Nothing as of now. All users are happy with the tool. Review Source Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[Change Management](https://www.capterra.com/change-management-software/)