# Tugger Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tugger the right ETL solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252072/Tugger/reviews --- Tugger 4.8 (31) [View alternatives](https://www.capterra.com/p/252072/Tugger/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 18th, 2026 # Reviews of Tugger Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews HK Harry K IT Business SupportBuilding Materials, 51 - 200 employeesUsed the software for: I used a free trial. “Tugger is very simple and clear when setting up a connector.“ July 22, 2025 DM Dean M PowerBI ConsultantInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “Web interface is easy to navigate and the prebuilt PowerBI reports are really helpful.“ July 10, 2023 BL Brendan L IT EngineerConstruction, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Customer service has been great, lots of help with set up and quick responses to questions raised.“ June 22, 2023 MS Mark S Technical ManagerFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “Probably the one of the best for customer support.“ January 27, 2024 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Neil W. Business Development Facilities Services Used the software for: 1-2 years ### "Tugger have been instrumental in transforming our reporting" May 2, 2025 5.0 We use MS Power BI to connect to the data and can produce simple reports in minutes. We obviously do have more complicated organisational and client reports. They took some time to produce but 'data wise' the reports are fully automated. We would like to see the data to be near real-time, however the data is actually fresher than that provided by our CAFM system. Tugger are updating their product offering all the time, most recently with their own Power BI Service in their cloud/data warehouse. The support team are great and have been a great help with the reports we create in addition to the reports they created for us. Pros Tugger provide quick and easy access to data in our Computer Aided Facilities Management system. Cons The data can be up to 6 hours old in our case. This is not ideal and we would like to see the data within 15 minutes of real time data; However, Tugger are improving their product offering all the time. Review Source CM Cian M. Founder Computer Software Used the software for: Less than 6 months ### "My Experience Working with Tugger" November 1, 2024 5.0 My experience with Tugger has been excellent overall. They’re a fantastic partner for anyone needing to pull data from various systems in a straightforward, seamless way. Tugger has removed the need for data engineering in my workflow, saving me either: 1) a huge amount of time learning a new skill, or 2) the expense of hiring another team member to fill the skill gap. As I mentioned above, the team is great and adds a lot of value to the product itself. I'll be staying with Tugger in the future as it's a great service. Pros Tugger is a fantastic tool that makes it easy to work with data from SimPro - data that would have been a headache to pull on my own. Everyone I've interacted with, from \[sensitive content hidden\] in sales to \[sensitive content hidden\] in support, has been personable, knowledgeable, and responsive to all my questions. Cons My least favorite thing about Tugger is navigating through the large amount of data it pulls- there’s just so much to sift through! It's more of an analyst challenge than an issue with Tugger itself. Alternatives considered [SyncEzy](https://www.capterra.com/p/201817/SyncEzy/) Reason for choosing Tugger I chose Tugger for the price point initially but as soon as I spoke with \[sensitive content hidden\] from sales I knew it was the right fit Review Source CD Craig D. Commercial Contracts Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A great presentation tool " June 15, 2023 4.0 Good, early days, excited to see how it can help the business present at a corporate level Pros The graphics and technical support are have been the main reasons for my positive review this early into my use. Cons Integration with 3rd parties has been testing at times. Review Source CG Christian G. Business Intelligence Developer Information Technology and Services Used the software for: Less than 6 months ### "The best HubSpot Power BI connector on the market" March 14, 2023 5.0 Pros Frequent extracts of data from HubSpot allowing for up-to-date reporting in Power BI.Supports the new API version from HubSpot meaning that all required fields were accessible (specifically, we were looking for the meeting attendees field).Very easy to set up.Helpful and quick support. Cons I am missing more information related to current and past Tug status. Alternatives considered [Attribution Insights](https://www.capterra.com/p/173516/Attribution-Insights/)[Skyvia](https://www.capterra.com/p/146167/Skyvia/) Reason for choosing Tugger Frequent data updates, supports new API, price Review Source Response from Tugger March 15, 2023 Thank you for your great review Christian. We are going to look at what we can do to provide additional feedback regarding the status of past and current tugs and then add this into our development roadmap. JM Josiah M. National Sales Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Review of Tugger from Electrical Company using Simpro" February 9, 2023 5.0 Our overall experience has been fantastic; even when we had a few technical issues the Tugger team provided amazing customer support and service. Pros Tugger has revolutionised the way we can extract Data from the job management system we use; Simpro. By integrating Tugger with Simpro it has allowed us to visualise and analyse all aspects of our jobs from quoting and sales to project management, purchase orders and financial reviews including WIP, Profitability and Cashflow. Cons there was a bit of setup but once done it has just worked with minimal ongoing input Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Tugger Simpro Integration with pre-made reporting templates. Review Source RR Rebecca R. Virtual Finance Manager Accounting Used the software for: Less than 6 months ### "Tugger Xero" April 5, 2024 5.0 Fantastic staff very helpful, really enjoying it so far Pros The team at Tugger are fantastic listen to your opinions and take them on board when developing the reports. The reports out of xero are fantastic and fill a big gap in xero Cons The connectors I wish there was a way of logging on to “a portal with all Tugger clients we’ve added and just being able to select the client we want to add job done. Switched from [Fathom](https://www.capterra.com/p/276054/Fathom/) It’s more complicated and I couldn’t seem to get breakdown of the figures even with support Review Source DG Daud G. Data Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Support, Huge Potential" October 22, 2025 5.0 So far, its been amazing. The customer support is one of the best, they really make the efforts to address your concerns and solve them as soon as possible. Amazing and helpful team that they have got. Pros Customer Support has been absolutely outstanding, they’ve guided me through even the smallest details in Power Query to ensure I got exactly what I needed. I really appreciated their kindness in extending my trial period, giving us the time we needed to make a well informed decision. Cons Some of the templates were a bit challenging to interpret due to their size and complexity, but Tugger’s support team has been incredibly helpful and responsive, which made a big difference. Review Source AD Andrew D. Financial Controller Building Materials Used the software for: Less than 6 months ### "Get Tugging " October 1, 2025 4.0 Very positive, it has opened some great opportunities for creating reports, upgrading and automating workflows, all for a good value for money. Pros \- Easy to set up and link to your data to Tugger - Easy to link your data to Power Query / Powe BI - The ability to pull data from your system multiple times a day is what makes this useful to us. - Great range of tables to pull data from Cons \- Some of the data fields in the tables that get pulled through are not as great as they could be and require work to get them to a usable state. Review Source HK Harry K. IT Business Support Building Materials Used the software for: I used a free trial ### "Tugger Initial Thoughts" July 22, 2025 5.0 Really great! Appreciate the lengthy trial period and the ease of use. It is even suitable for beginners like myself to pick up and grasp right away. Pros Tugger is very simple and clear when setting up a connector. The process does not take long and once you're connected, it runs great. Cons I found that the progress of the initial tug was not very clear. I kept coming back and checking and it said the tug had completed, but a new tug was now running. Review Source LW Lee W. Senior Support Specialist Security and Investigations Used the software for: Less than 6 months ### "Tugger Review" July 9, 2025 4.0 Very good and will get better with more familiar usage - it is a new tool for us but we will be using it daily from now. Pros Very useful tool in finding out stats to assist with engineer coordination. It has enabled us to find out information we did not know previously. Cons Filters could be easier to amend and more user friendly. Unsure if there are guides to help with filter switching or any live chat options for users needing help. Review Source ZU Zach U. Buisiness Intelligence Lead Facilities Services Used the software for: Less than 6 months ### "Business Intelligence Data Analyst Lead" May 4, 2022 4.0 Good Pros Ease of use and minimal maintenance or setup. Cons Nothing so far, seems to be doing everything we need. Review Source AL Alexandre L. Customer experience director and corporate data analyst Mining & Metals Used the software for: I used a free trial ### "Awesome connector" March 3, 2025 5.0 This product does exactly what I expected. It's very easy to set up and also provides useful templates to get started. I would recommend it to anyone who wants to connect HubSpot to Power BI Pros Easy to setup and and very good customer service Cons I tried with my regular account but was not able to pull the data. The only way was with super user access Review Source JL Josie L. Finance and BI Analyst Telecommunications Used the software for: Less than 6 months ### "Easy to use/Great support" October 16, 2024 5.0 My overall experience has been fantastic. I felt well looked after and supported throughout my trial and onboarding. The connectors are easy to setup and maintain and everything is very well documented. When I had questions or concerns, Tugger were quick to respond and offer to jump on a call to assist. I couldn't be happier with the level of support I've received. My reports are now up and running and require very little input. The templates provided were very detailed and gave me some great ideas for my own reports. Pros Tugger is easy to use and well documented. The support we received has been friendly, helpful and knowledgeable throughout. I found the platform easy to integrate with my existing Power BI reports and found the included templates extremely useful when trying to understand what I could achieve with the data. Cons I found some of the templates a bit overwhelming due to their size and complexity, however, Tugger's support team were quick to advise when I had questions Review Source JH John H. Operations Director Construction Used the software for: Less than 6 months ### "Simpro-BI Tugger Client" November 6, 2024 5.0 The team, from both a technical and implementation perspective have been very friendly and helpful. Pros It's very easy to use and has a completely "out of the box" feel and set up. Cons You can't change dates in the tug without starting a fresh one. Review Source Response from Tugger November 17, 2024 Thank you for sharing your feedback. We understand how important flexibility with dates is and will review this to see how we can improve. If you have any additional details or suggestions, we'd love to hear them! HM Hayden M. Project Manager Utilities Used the software for: Less than 6 months ### "simPRO data extraction & analysis" April 8, 2024 5.0 I was only involved in the early setup (now handed over to the business), but for a Power BI novice I managed to get tugging and solving some immediate data access/reconciliation issues just using Excel. The product is intuitive and documentation simple to follow. And most importantly it does what it says on the tin. Pros Ease of set up and great customer service Cons Doesn't seem to be any negatives - it just works Review Source KM Karl M. Operational Support Manager Public Safety Used the software for: 1-2 years ### "Makes life so much easier" February 23, 2023 5.0 Pros The ability to have reports that automatically update from our systems has had a massive improvement on the reporting ability of the business. We are already wanting to plan further reports and dashboards to target our departments specifically, and using Tugger speeds up this process for us in terms of planning exports ect Cons Tuggers keeps using the original field headers within our system, even though there is the ability to replace these within the system. It would be nice if Tugger could pull these to make reviewing data easier. Review Source Response from Tugger February 24, 2023 Hi Karl, thanks for your great review. In the Tugger Power BI reports you can actually change the field names to match those you have amended in your own system. If you would like someone from the team to show you how, please just send an email to support. Best regards, Craig. RL Richard L. Director Information Technology and Services Used the software for: Less than 6 months ### "Highly recommended Tugger is an excellent product with exceptional service & support " August 8, 2023 5.0 Excellent, I was impressed with the connectors and power BI templates. Was even more impressed with the service and support in helping me solve a couple of problems. Pros Once set up the connectors just work and the Power BI templates Cons There is nothing I dislike about Tugger. Reason for choosing Tugger It had the connectors for the systems I wanted to "Tug" and the free Power BI templates Review Source MH Matthew H. Chief Infromation Officer Construction Used the software for: Less than 6 months ### "Tugger was easy to connect to Xero " September 16, 2023 5.0 My experience with Tugger support and senior management was of a high standard. The responded to all my enquiries within a timely matter. Pros The Tugger platform was so easy to use and connect to Xero. Its was the best on the market, Cons Dat Connections to Xero and the Security on the Data Warehouse Reason for choosing Tugger The ease of use and secuity. Review Source Response from Tugger September 18, 2023 Please could you expand further on your concerns regarding the data connections to Xero and the security of the data warehouse? JF John F. System Control Manager Security and Investigations Used the software for: Less than 6 months ### "Easy To Use and Works Well" August 14, 2023 5.0 The software that we used to Tugger to integrate with (Mentor CASH) is a fantastic bit of software for our industry (Security) however getting easy to understand reports from it is sometimes not the easiest especially if you want to analyse the data on your system. We used Tugger initially for a trial period and even though ti was only a trial the support from Tugger, at getting it set up and running was second to none and within 30 minutes the system was starting to generate excellent visual data that our whole team could use.I would have no hesitation in recommending Tugger for its ease of set up and use. Pros The program is eay to use and its integration with our CASH software along with its dashboard makes analysing our data simple and clear. Cons There was no real cons to using tugger with our Mentor CASH softare. Review Source EB Erik B. Senior Controller Accounting Used the software for: Less than 6 months ### "Easy to implement" December 6, 2023 5.0 Very satisfied, easy to use, although pricing is a bit high for a small organization. Pros The process was easy even if you do not have a lot of BI experience. And using the tokens/keys to implement the "tug" in other custom dashboards was very easy. Cons For a small organization like ours the price is a bit high since we just need to be able to pull data from our time registration system. Reason for choosing Tugger We use Harvest and they recommended Tugger. Review Source HJ Helen J. Commercial Manager Security and Investigations Used the software for: 1-2 years ### "Excellent Service" June 6, 2023 5.0 Excellent customer service and always happy to help. Would highly recommend Pros Tugger make life simple for analysing cash data and have been very helpful and supportive with helping build on existing templates to personalise the reports to exactly what we need. Cons More reports could be created for other modules within the cash data Review Source BL Brendan L. IT Engineer Construction Used the software for: Less than 6 months ### "Good first impressions" June 22, 2023 4.0 Pros Customer service has been great, lots of help with set up and quick responses to questions raised.Being able to access all tables unlike simpro's meta base BI is a real plus. Cons More of a simpro issue but some Data from simpro custom fields is pretty disorganised. It would be great if this could come to us a bit more streamlined. Reason for choosing Tugger sync hub was expensive and didnt offer any premade templates. Also customer service was non existent. Review Source Dean K. Marketing & PR Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "A fantastic option for simPRO > Power BI Reporting!" May 26, 2022 5.0 Pros The Tugger platform and support from the Tugger team has meant extracting data from our field service management software (simPRO) to Microsoft Power BI seamless, pain-free and cost-effective! The standard reports made available for free are excellent, and the customisations and bespoke reports that Tugger have supported us on have been just as excellent! Cons None! We haven't found any fault with the Tugger platform itself! Alternatives considered [Wink Reports](https://www.capterra.com/p/154145/Wink-Reports/) Review Source MS Mark S. Technical Manager Facilities Services Used the software for: 6-12 months ### "Tugger Review" January 27, 2024 4.0 Very good. Probably the one of the best for customer support. Pros Ease of loading the tables into Power BI Cons Some tables are not correctly labelled with some columns not connected correctly to our software. Review Source JS Jeffery S. Partner Director Facilities Services Used the software for: Less than 6 months ### "First class product" May 27, 2022 5.0 First calls, paradigm shift for us Pros (1) Bridging to our operating system simPRO 8/10 (2) Standard generic free visualisations 7/10 (3) Bespoking visualisations they can share as part of their standard suite, 10/10 (4) Support 10/10 (5) Developing further products using TuggerApp 10/10 Cons Nothing at the moment, as nothing has gone wrong Review Source Similar Products Featured ## Related categories [Data Management](https://www.capterra.com/data-management-software/)[Data Warehouse](https://www.capterra.com/data-warehouse-software/)[Data Discovery](https://www.capterra.com/data-discovery-software/)