--- title: "Chatiico Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatiico Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/253400/Chatiico/" page_type: "product" language: "en" --- # Chatiico Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatiico ## What is Chatiico? It is an enterprise messaging web app that enables companies to scale their customer conversations. The chatiico.com platform uses self-learning AI and automation to generate leads, automate and support customers. It unifies messaging applications in one place to create one view of chats with powerful broadcast and polling functionality. ## What is Chatiico used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatiico?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.chatiico.com&name=Chatiico) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatiico 5.0 (1) VS. [### LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,767) Value For Money 5.0 (1) Value For Money 4.6 (1,517) Customer Service 5.0 (1) Customer Service 4.7 (1,536) ## Chatiico alternatives [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (149)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,057)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Chatiico Overview ### What company size and specific industries is Chatiico built for? Chatiico is designed for enterprise organizations that need to connect contacts from any channel to the right team. The vendor description does not name specific industries, so its target audience appears to be larger businesses with cross-team messaging needs rather than a single sector or small business segment. Features and Usability ### What are the key features of Chatiico? Chatiico offers multi-channel communication through chat/messaging, email management, SMS messaging, and social media integration, plus chatbot and autoresponders for automated replies. It also includes CRM, customer database, customer history, inbox management, reporting & statistics, workflow management, and third-party integrations for support and engagement tracking. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Chatiico integrate with? Chatiico integrates with over 20 third-party tools and platforms across messaging, CRM, commerce, and automation. Key integrations include 360dialog, Bird, Dialogflow, Gmail, HubSpot CRM, Instagram, Pabbly Connect, Salesforce Foundation, Shopify, Slack, Telegram, Twilio, Twitter/X, WhatsApp, and Wix. Getting Started and Support ### What training and onboarding options does Chatiico offer? Chatiico provides live online sessions, documentation, and videos for team training. Live online sessions support guided instruction, documentation gives written reference material for setup and feature checks, and videos offer recorded walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Chatiico offer? Chatiico provides Email/Help Desk, a Knowledge Base, and Chat for customer support. Support is described only through these channels, with no reviewer feedback available here about response speed, helpfulness, or common issues, so the support experience cannot be assessed beyond the listed options. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers point to these as the top priorities when choosing customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Chatiico supports all three features reviewers rank highest: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage conversations across channels, respond to customers faster, and keep communication consistent, allowing teams to deliver better service and maintain stronger customer relationships. SMS Messaging 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Alerts/Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Content Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Chatiico 32 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Adjust communications based on previous interactions or personal preferences Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $29.00 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CL Cristian Leonardo Q. Marketer Alternative Medicine ### "Herramientas Necesarias para aumentar las ventas por Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2022 Chatiico fue una herramienta clave para entrar a vender en el mundo del E-Comerce Pros Poder integrar todas las redes sociales y WhatsApp a una sola bandeja de entrada nos permitió crear un grupo de ventas por chat y crecer en nuestros objetivos. la asignación automática por agente es genial y facilita la medición de los resultados Cons me gustaría poder integrar líneas telefónicas para recibir llamadas y un modulo de CRM mas robusto Alternatives considered [Kommo](https://www.capterra.com/p/120048/Kommo/) Reasons for choosing Chatiico Es mas económico y tienen atención inmediata. eso facilito la implementación y el uso de la herramienta. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.