# Crystal Alarm Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crystal Alarm the right Safety Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/254867/Crystal-Alarm/reviews --- Crystal Alarm 4.7 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crystal Alarm Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews RR Reza R Social psychiatryGovernment Relations, 10,001+ employeesUsed the software for: More than 2 years. “easy to use as long as it is installed as an app in the phone and that you alarm by the side button on the phone“ June 21, 2023 GL Göran L Product ownerTransportation/Trucking/Railroad, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Simple integration with external alarm buttons and the ability to work standalone without any additional hardware.“ July 7, 2022 JÖ Joakim Ö Security AdviserSecurity and Investigations, 11 - 50 employeesUsed the software for: 1-2 years. “Also this is very apreciated by my costumers.“ August 25, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mathias B. chief operations manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good system" June 23, 2023 5.0 We are satisfied with crystal alarm and their system covers our needs Pros the system is simple and self-explanatory. The system helps users take the necessary steps.You get very good support and help from crystal alarm's staff. Cons The warning sign in the event of an alarm can be larger Review Source Response from Crystal Alarm October 11, 2023 Thanks Mathias! We are pleased that you appreciate the service from our staff. GL Göran L. Product owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "A very stable and " July 7, 2022 5.0 We appreciate the integration possibilities in the command center that helps us to cross reference GPS and our own backend knowledge of the staff and their missions. Pros Simple integration with external alarm buttons and the ability to work standalone without any additional hardware. Simple and intuitive graphical user interface. Cons Not really part of the application but more into OS integration where sometimes new security features in the android OS interfere with the application. The supplier is always fast to alert us to this and thankfully there is a test function that we require our users to use periodically. Reason for choosing Crystal Alarm Yes At the time of purchase we did a benchmark of all known suppliers in regards to cost and capabilities and tested the ones that scored highest. Crystal Alarm outscored all the competition! Review Source Response from Crystal Alarm September 5, 2022 Thanks for your feedback, Göran! We´re testing BETA versions of Android OS and iPhone OS to find possible issues as soon as possible. PL Pär L. Housing supporter Hospital & Health Care Used the software for: 6-12 months ### "An easy-to-use system that is always with you" August 24, 2022 4.0 Pros \- Once set up, it is very easy to use. You activate the alarm by the push of a button on the phone, but there is also the option of using an external button. - The administrative portal is really user friendly. You do not need to spend a lot of time looking through user guides, everything is pretty straight-forward. Cons \- It can be a little stressful to receive an alarm notification. The Crystal Alarm app plays a loud alarm sound and you get two notifications, one from the app and one as a text message containing a link to the alarm information. Both notifications takes you to the same information so you just need to use one of them but for some people it can feel like there is a lot of things happening at once. Review Source Response from Crystal Alarm September 5, 2022 Thank you, Pär! We appreciate your feedback! The reason why we send alarms to colleagues both as SMS and as Push messages is because SMS is very reliable when you have bad coverage, while sending over Push is usually faster and not having the risk of being queued. Using both SMS and push will give our users optimal reliability while we understand that it can be a bit overwhelming to get multiple messages of the same alarm. JB Jörgen B. technician Public Policy Used the software for: 2+ years ### "good technique" October 5, 2023 5.0 make sure my staff can feel safe in a simple way Pros the simplicity of the technology yet stable and good platform Cons Think nothing is particularly bad Reason for choosing Crystal Alarm the simplicity of the technology yet stable and good platform Review Source Response from Crystal Alarm October 11, 2023 Thank you for your review, Jörgen! RR Reza R. Social psychiatry Government Relations Used the software for: 2+ years ### "A regular user" June 21, 2023 5.0 easy to use as long as it is installed as an app in the phone and that you alarm by the side button on the phone Pros we have had several types of alarms and they have not been so "easily usable". By having it as an app in the mobile phone, it has made it easier for staff working in the field. Cons Battery demanding, and you have to keep an eye on the external box so that it has contact with the mobile at all times Reason for choosing Crystal Alarm Crystal Alarm won tenders with my employer Review Source Response from Crystal Alarm October 11, 2023 Thanks for your kind words, Reza! We are pleased that you and your staff find our personal alarm easy to use. HL Håkan L. Common Product Manager Telecommunications Used the software for: 2+ years ### "Crystal alarm, critical alarms for staff and lone workers" August 23, 2022 5.0 Great product and a great company with friendly staff. Pros Easy user interface, short time to launch a new solution, great customer value to be able to offer staff an extra layer of security at work. Cons Push to talk functionality as a future feature / market request Reason for choosing Crystal Alarm See earlier statement Review Source Response from Crystal Alarm September 5, 2022 We´re glad you like our service! Thanks for your feedback! AE Anders E. Business Analyst Transportation/Trucking/Railroad Used the software for: 2+ years ### "Alarm for our traincrew" June 20, 2023 5.0 We've been able to make our crew feel safer both on board our trains and while they're on breaks or to and from work. Pros System is easy to use and they have given us excellent support. Cons Many false alarms, mainly caused by users not understanding how the alarm works. Review Source Response from Crystal Alarm October 11, 2023 Thank you for your review, Anders! Contact us if you think your staff needs an update on how to use our personal alarm to minimize the number of false alarms. MY Mikael Y. Security Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good personal alarm" November 30, 2023 5.0 Good customer service that we can count on. Pros Easy to use and a safe product that the staff can count on. Cons Nothing. Everything is what we need and it works for us. Review Source Response from Crystal Alarm December 5, 2023 Thank you so much, Mikael! FP Fredrik P. Avdelningschef Oil & Energy Used the software for: 6-12 months ### "Input from TvL" October 5, 2023 5.0 It is a flexible system where you can adapt different functions and alarm reception Pros Easy to use and quick feedback in the event of an alarm Cons I want to be able to produce more flexible reports Review Source Response from Crystal Alarm October 11, 2023 Thanks Fredrik! We´re working on investigating what opportunities there are to be able to offer more flexible reports. PL Patrik L. IT consultant Information Technology and Services Used the software for: 2+ years ### "Crystal Alarm" August 24, 2022 5.0 Pros The features in the app are wery easy to use and access, the timer alarm function is also very useful. The software for alarm center has a very easy and effective user interface. Cons The product with all it features are a realy good package and has nothing missing. Review Source Response from Crystal Alarm September 5, 2022 Thanks for your feeback! We\`re glad you like the service! VR Verified Reviewer dir tech Information Technology and Services Used the software for: I used a free trial ### "experimentation immersive" March 18, 2026 4.0 utilisation avec linkedin performante permettant de s'adapter en toute simplicité avec une installation et une exploitation rapide Pros l'utilisation simple et rapide avec un backend efficace et front end agréable permettent de prendre en main après une période de prise en main Cons bcp de fonctionnalité disponibles permettant d'avoir le choix d'utilisation selon les besoins et le but Review Source DB Daniel B. IT Consultant Computer & Network Security Used the software for: 2+ years ### "Easy to use" September 1, 2022 4.0 Pros I like how easy it is to use and manage. Cons Not beeing able to use some functions when the phone has no service. Review Source Response from Crystal Alarm September 27, 2022 Thanks Daniel! We appreciate your feedback. Currently, it´s not possible to use the panic alarm without coverage. Crystal Alarm continues to develop our service to enable alarming even when there is no coverage. Have you tried our timer alarm and safe return functions? These functions works even when there is no coverage. If you need the panic alarm function outside of coverage, there is also the possibility to connect a satellite tracker to the system. PM Peter M. CTO Banking Used the software for: 2+ years ### "Crystal " August 21, 2022 4.0 Pros It´s an easy and friendlyusewr product with high funtionality and a dedicated team behind it Cons the alert button on the APP is placed wrong... it should be placed on the top and not on the bottom since people are sviping from the bottom and up wich creats false alarm. Review Source Response from Crystal Alarm September 5, 2022 Hi Peter! Thank you for your feedback. We are aware that some users have this problem, and we will have this in mind when its time to release an updated version of our app! SF Sheron F. Area Manager Traffic Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Professionals from inquiry to final delivery and follow-up" January 9, 2024 5.0 Pros \- Behaviour - Exceptional accessibility - Flexibility - Solution-oriented Cons At the time of our cooperation, Crystal Alarm did not have a robust solution for indoor positioning underground. Maybe it exists today. Review Source Response from Crystal Alarm February 14, 2024 Thanks Sheron! MP Michael P. Sektionschef Security Facilities Services Used the software for: 6-12 months ### "1" October 5, 2023 4.0 Our biggest win is that everyone can hav a alarm and it´s easy to change instruction if a new threat arrive. Pros Easy to use for staff and easy to admin. Cons Nothing that I can think of. Review Source Response from Crystal Alarm October 11, 2023 Thanks Michael! ML Micael L. Managing Director Real Estate Used the software for: 1-2 years ### "Secure system and easy to administer" August 25, 2022 5.0 Through its simplicity, there have consistently been very few problems with Crystal Alarm and the most important thing is to create a security culture that makes the user want to stay updated and online. Pros Because all staff already have smartphones and are used to using them, it was very easy to start up crystal alarm. Cons I can't see that there are any direct disadvantages to our use. Review Source Response from Crystal Alarm September 5, 2022 We´re glad you like our service! Thanks for the feedback! JÖ Joakim Ö. Security Adviser Security and Investigations Used the software for: 1-2 years ### "Crystal Alarm review" August 25, 2022 5.0 Im satisfied with how it works and it brings extra value to our already existing products and services that we provide. Pros I like the user interface and the function. Also this is very apreciated by my costumers. Cons To be honest i can't come up with anything that could be improved Review Source Response from Crystal Alarm September 5, 2022 Thanks! We´re glad that you and your costumers like our service! JA Jimmy A. CTO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent staff security alarm" August 24, 2022 5.0 We needed an easy but still reliable solution for staff security alarm. We´ve tried som other alarms, but would never go back after using crystal alarm. Pros Easy to use and administrate. Excellent customer service. Mobile using friendly. Cons The buttons are not the sturdiest ones - treat them with care or they may break. Man down is the only feature we miss (using iOS). Sometimes the buttons loose connection with the phone and need to be paired again. Review Source Response from Crystal Alarm September 5, 2022 Thanks Jimmy! We appreciate your feedback! MF Marcus F. Safety Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "High usability personal safety and security alarm" October 5, 2023 4.0 Great!The staff feels a lot safer, knowing that if they find themselves in a compromised situation, help is not far away, and their collegues may help. Pros Ease of use. Pricing. Customer service is top notch! Cons Some phonemodels have the same activation of alarm wired to Emergency services (Samsung OneUI) Review Source Response from Crystal Alarm October 11, 2023 Thanks Marcus! We´re glad to hear that our service is top notch. TE Tomas E. It expert Telecommunications Used the software for: 2+ years ### "Unique safety tick all the boxes" July 7, 2022 5.0 Pros Easy, inexpensive and reliable. Flexible options to integrate Cons Smartwatch option would be nice and maby body cam Review Source Response from Crystal Alarm September 5, 2022 Thanks for your feedback, Tomas! We´re working on a solutions of a body camera and the possibility to alarm on the smartwatch. JL Jonatan L. Manager Traffic Leading Systems Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Review" August 25, 2022 5.0 Pros Easy to use, does what it says it does, good support Cons That the application icon is in the task bar and not in the notification bar in Windows Review Source Response from Crystal Alarm September 5, 2022 Thank you for your feedback! We´re glad you like the service! Talk to a Capterra advisor for free and get results within 15 minutes.