# Xenia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Xenia the right Facility Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/264507/Xenia/reviews

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Xenia

4.9 (23)

[View alternatives](https://www.capterra.com/p/264507/Xenia/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Xenia

Ease of use

4.9

Customer Service

5.0

## Pros and Cons in Reviews

AM

Arshad M

General Manager Hospitality, 51 - 200 employeesUsed the software for: Less than 6 months.

“Xenia provides more functionality for the cost than any other software.“

September 19, 2022

SC

Sam C

Genreal ManagerHospitality, 11 - 50 employeesUsed the software for: I used a free trial.

“I liked the customer service the most, I think they have best in class service.“

January 24, 2023

TC

Tammy C

AGMHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“Great experience, good customer support with quick turn around times, like we are accustomed to in the hospitality industry!“

September 27, 2022

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Sean P.  
Corporate Training Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Happy Customer"

August 12, 2024

5.0

Easy, fast, efficient, and great support. If you don't like something, say something and the Xenia team will make it right, even if that means building out something custom for your needs.

Pros

Easy to use and efficient. Great support from the very beginning.

Cons

So far, no complaints. If I want something changed or custom-built, the team will do it. It's that easy.

Alternatives considered

[Jolt](https://www.capterra.com/p/146384/Jolt/)

Reason for choosing Xenia

The features offered in addition to the customer service from day one.

Switched from

[Wisetail](https://www.capterra.com/p/133879/Wisetail-LMS/)

Efficiency and price. We were looking for an all-in-one system and found it.

Review Source

HJ

Hoor J.  
Quality Safety  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easiest to use inspection & audit software"

August 4, 2024

5.0

Great experience using the product, our organization was up and running conducting inspections and checklists

Pros

Powerful user interface with simple views for frontline team members to adopt task lists and training content with ease. AI capabilities are also well developed for streamlined creation of net new task checklists.

Cons

Nothing to dislike. We have enjoyed the use of the product.

Alternatives considered

[SafetyCulture](https://www.capterra.com/p/141080/iAuditor/)[Jolt](https://www.capterra.com/p/146384/Jolt/)

Reason for choosing Xenia

More cost effective team based pricing with more powerful template builder x task management integration.

Review Source

SC

Sam C.  
Genreal Manager  
Hospitality  
Used the software for: I used a free trial

### "Best Customer Support"

January 24, 2023

4.0

Pros

I liked the customer service the most, I think they have best in class service. You can tell they genuinely care about their customers experience and will take all feedback and develop their software around that feedback.

Cons

The user interface can be a bit overwhelming for someone that is new to this type of software. Having a place to view all archived reports/tasks will make this software more usable for record keeping over a long period of time.

Review Source

Response from Xenia

February 2, 2023

Thank you for your review, Sam! We're glad you had a good experience with our team and hope to see you using Xenia again soon.

WB

Whitney B.  
Director of Technology  
Entertainment  
Used the software for: Less than 6 months

### "Operational Secret Sauce "

August 14, 2024

5.0

I appreciated the free trial and was impressed with the team members I spoke with right away. The pricing is competitive and the onboarding process has been fantastic. We knew right away that Xenia blew the competitors out of the water in every area. Xenia has solved problems for us we didn’t even know we had until we knew the solutions available though this platform. Xenia is the secret sauce to our operations as we scale.

Pros

The UI is clean and intuitive. The features are robust and customizable. The mobile app is excellent. The dashboard options are exactly what we were looking for for multi unit operations.

Cons

Some of the terminology is a little hard to understand at first but with some time it all makes sense.

Review Source

LH

Lod H.  
Training Coordinator  
Food & Beverages  
Used the software for: 1-2 years

### "Xenia is the best!"

August 2, 2024

5.0

Absolutely love using Xenia. Reading or researching any report is easier than ever.

Pros

Having a team ready to speak to you about whatever concerns you may have.

Cons

We do not use Xenia for training platforms.

Review Source

SP

Sandra P.  
Operations Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great experience working with Xenia "

August 21, 2024

5.0

Great experience will definitely recommend

Pros

How easy and user-friendly. The one-on-one meetings with rep \[sensitive content hidden\] and Team to make our experience a smooth transition.

Cons

There have not been any Issues that have not been resolved and personally handled by the team of Xenia.

Review Source

MI

Maxwell I.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great product and easy to use backed by a great and responsive team!"

August 12, 2024

5.0

It's been a great experience. We have been rolling out Xenia over the last couple of months and the team has been super responsive to it and it is another great tool and resource for us!

Pros

It is simple and easy to use, especially for those who aren't super tech-savvy. I can also tailor it to exactly what I need which creates a really bespoke user-experience for my team. Also everyone on the team has been super accessible to answer my questions when I have them.

Cons

The way the agendas read can be a bit confusing, but once you get the hang of it it is simple.

Review Source

EE

Erin E.  
VP operations  
Hospitality  
Used the software for: Less than 6 months

### "Xenia is top of line "

July 25, 2024

5.0

jut amazing. Customer service is top of the line I have never received faster and better service for any system ever.

Pros

I love the checklist statistics, teams can easily be held accountable and its changed the face of our operations.

Cons

Nothing really not to like, this is the organizational software anyone can use.

Review Source

JD

James D.  
Health & Safety Officer  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "A must have for any organisation "

September 18, 2023

5.0

Our business was in limbo with a rival platform that failed to offer us the support we required.Xenia Team was so professional, reassuring & supportive of our needs & requirements.Over a month with Xenia now & the support, not only via email but Teams meetings too, shows their dedication & support to their customers.

Pros

Customer relations & service are second to none with one on one live support.Once inspections are built, the app does the hard work for you.Monitor reports & schedules easily & the chat function is a great asset.

Cons

Nothing. With the undivided support from \[sensitive content hidden\] , you can adapt the app to work for you.

Reason for choosing Xenia

Platform was user friendlyTicked all the boxes for us.Competitive annual price with unlimited full seats.Customer support is second to none

Review Source

TP

Tiffany P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Xenia has been a lifesaver as our business continues to grow!"

January 26, 2023

5.0

Beyond my expectations! \[sensitive content hidden\] and the rest of the team have been incredibly support and patient as we've learned how to use the system and tailor it to our needs.

Pros

Streamling all the different aspects of running a boutique property between my support staff and myself. Xenia has simplified our lives, reduced - close to eliminated all - text messaging, while allowing us to maintain the highest of standards in the services we provide.

Cons

I'd love to see a calendar option with special notes. Sometimes there are little things we do in the guest rooms like leaving champagne or fresh flowers - it would be great to add that to the calendar.

Review Source

Response from Xenia

February 5, 2023

Tiffany, reviews like yours are huge motivators for us to continue building a superior product for our customers! Thank you very much for the kind words and feedback! Please don't hesitate to reach out to the team with any additional feedback, we love hearing customer requests!

LC

Lonnie C.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Taking my company into the digital world "

May 15, 2023

5.0

Very pleased with the customer service and flexibility of the product

Pros

Xenia is extremely easy to use with as much flexibility as you could ever need. You can have all of your safety, operating procedures and company policies in one place for all to see and use.

Cons

So far we haven’t had any issues with Xenia

Alternatives considered

[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Xenia

Customer service

Review Source

Response from Xenia

May 18, 2023

We are happy to have you on board, Lonnie. Thank you for the review!

TC

Tammy C.  
AGM  
Hospitality  
Used the software for: 6-12 months

### "Travelodge Hotel by Wyndham Sudbury Review"

September 27, 2022

5.0

Great experience, good customer support with quick turn around times, like we are accustomed to in the hospitality industry! Strong team building new-age software users enjoy engaging with.

Pros

I've seen several tools but Xenia has by far the nicest user interface which makes it an easy tool for teams to adopt.

Cons

It might be a little feature light, however the team is constantly pushing new innovations and features.

Reason for choosing Xenia

Xenia provided better value and many of the other products have been in the market for a long time and haven't changed much or have bulky and complicated interfaces. Xenia has a very sleek interface and in a short amount of time Xenia has become very competitive or better than similar solutions.

Review Source

Response from Xenia

October 3, 2022

Thank you for the review Tammy. We are happy that you find our app is less bulky and easier to use than other solutions. We look forward to continuing to help your property grow and improve.

LS

Lisa S.  
Corporate Manager  
Hospitality  
Used the software for: I used a free trial

### "Easy to use with a strong support team"

January 11, 2023

5.0

Our overall experience was really good. The Xenia team was fast and responsive. We felt they listened to our needs and found solutions timely for us. They are very passionate about building a platform that meets the needs of their clients.

Pros

I liked the ease of use. It was easy to maneuver through the tasks and inspections.

Cons

There were some product features that our team needed on the reporting side and overall dashboard that were not developed yet.

Alternatives considered

[Quore](https://www.capterra.com/p/169445/Quore/)

Review Source

Response from Xenia

February 2, 2023

Hi Lisa, thank you very much for the review. It was our team's pleasure working closely with you and your team. We are very grateful for your consideration & feedback - we'll be working together once again soon..

JL

Julieta L.  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### " Xenia"

August 30, 2023

5.0

First time user didn’t take me long to learn basics and technical support assistance was very helpful during the first weeks.Great customer service always followed up and making sure everything is working fine.

Pros

Work Order very friendly and easy to useCreate Templates or modify Lost and Found Add photos or take photos is a plus !! Makes much easier during rush times to create work orders or log lost & found while you’re on the floors or doing a walk through

Cons

1) Other Languages for Users select on their profile2) Common Log both multiple departments made notes during same shift3) Map of Rooms when using Preventive Maintenance and/or Deep Cleaning Rooms and even for Monthly Projects

Alternatives considered

[Quore](https://www.capterra.com/p/169445/Quore/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing Xenia

FeaturesTechnical supportCost per room

Review Source

TJ

Tim J.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Independant Hotels"

September 15, 2023

5.0

One of the best IT partners. They are helpful and responsive.

Pros

Very easy to launch with our maintenance teams.

Cons

Colors, I want to customize and brand our workspaces.

Reason for choosing Xenia

Cost of entry and ease of use.

Review Source

MR

Mujib R.  
IT Administrator  
Hospitality  
Used the software for: 6-12 months

### "Majlis Grand Mercure Residence - Xenia Review"

September 19, 2022

5.0

Good experience on managing ticketing system for such a big organization

Pros

the system GUI it self is easy to maneuver. Its very for guest to create and get update on the issue they mention.

Cons

More reporting to be enabled as template for easy management on reporting end.

Review Source

Response from Xenia

September 23, 2022

Thank you for your review Mujib. We are excited to continue working with the Grand Mercure to improve guest success!

LZ

Leinani Z.  
Facilities Operations Manager  
Facilities Services  
Used the software for: I used a free trial

### "Pulama Lanai - Facilities "

September 16, 2023

5.0

Pros

Xenia is very user friendly and as an admin, I am able to track real time work orders and our maintenance team progress. Communication with our maintenance team has improved since using the program.

Cons

Everything is working out great and the only feedback is the description font size on the app.

Review Source

AM

Arshad M.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "My 360 Feedback on Xenia "

September 19, 2022

5.0

Xenia provides more functionality for the cost than any other software. It did help us to build a huge database whereby guest complaints/issues, frequencies of issue can be analyzed and completely tracked. Xenia is a great synchronizing tool that has helped us to put different department efforts together on one platform.

Pros

It's pretty users-frindly solution where you could easily reconcile efforts of your team for resolving guest related issues in day-to-day hopitality operation.

Cons

Xenia still to develop more interfacing software. (Since, it's passably a new product in the market so it's understandable)

Reason for choosing Xenia

We found Xenia to be very user-friendly, economical, above & all

Review Source

Response from Xenia

September 28, 2022

Thank you for the kind words Arshad. We look to continue to provide value to your property for years to come!

RC

Ricky C.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Efficient and Reliable"

December 6, 2022

5.0

We haven't used Xenia very long but since launch we were able to improve our tracking and task executions of what is most dear... our asset.

Pros

The check list function is the most important feature. It allows you to illustrate exactly what you executed and see results in real time.

Cons

There is not much that I don't like about this app. All of my concerns were answered and corrected. With much more features to come.

Review Source

Response from Xenia

May 18, 2023

Thank you Ricky! We are happy to have you on platform

JW

Jim W.  
General Manager  
Hospitality  
Used the software for: I used a free trial

### "General Manager"

January 9, 2023

4.0

Nice team to work with, we ended up with Quore instead.

Pros

I like the support we got, and ease of use

Cons

The dashboard, PM's Deep Cleaning functions need improvement

Reason for choosing Xenia

Did not choose

Review Source

Response from Xenia

February 2, 2023

Hi Jim, thanks for the review and kind words! We're close to launching the dashboard and will have the other features you were most interested in soon.. it was great to see how close we came with Quore who has been around for 10 years, after just 1 year in the market.. we're excited to see where we'll be next year!

SB

Sara B.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Xenia"

September 19, 2022

5.0

Pros

I liked the fact that in Xenia we had the ability to add our own customized checklists.

Cons

I cannot think of anything that I don't really like about this software.

Review Source

Response from Xenia

September 28, 2022

Thank you for your review Sara! We are thankful that our checklist solution is serving your needs.

GG

Gui G.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great addition, easy to use"

August 30, 2023

5.0

Great from the first call.

Pros

Improved may team's productivity and accountability

Cons

Not having different languages to choose from

Reason for choosing Xenia

Cost and easy of use

Review Source

MDM

Mikhael Dane M.  
Sr General Manager  
Restaurants  
Used the software for: Less than 6 months

### "Superior R&M Software Service!!!"

September 16, 2023

5.0

Pros

Essential for multi location business needing maintenance for equipment to be autonomous.

Cons

So far my company is loving the user friendly interface and customer support from Xenia.

Review Source

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