# Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gym Assistant the right Gym Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Reviews of Gym Assistant Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews RT Rachel T Assistant Director of Recreation MinistrySports, 11 - 50 employeesUsed the software for: 6-12 months. “I like how we can make our own notes for our members so that employees can let management know if there is something we need to be aware of.“ April 28, 2026 JL James L OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “There have been a few bugs with updates that were frustrating., but support was quick to respond and resolve the issues.“ May 5, 2026 JL James L OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “One of the biggest advantages is the pricing model. Once you purchase it, you’re not locked into ongoing monthly fees unless you choose to add upgraded features.“ May 5, 2026 LT Laleh T Nutritional Healing DoctorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I sold the gym and working remotely so the reason I am no longer using it is because I do not have a gym.“ June 27, 2025 LB Lindsay B PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Would like added features that make using the software easier for the business and gym members“ April 28, 2026 LB Lindsay B PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Online portal is missing some usable“ April 28, 2026 KK Kristin K OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I can easily find reports and information on members quickly and efficiently.“ June 13, 2025 LB Lindsay B PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Features which make it difficult for my“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great gym software" October 12, 2020 5.0 It's been great, I've been using it now for 5+ years and it's been great. Pros The most pronounced feature this software has is it's ease of use and flexibility. Cons Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way. Review Source Response from BioLogic October 15, 2020 Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is specifically designed to be easy use and efficiently operate your gym business. And Yes, our new Online Member Portal will be out for general release within only weeks from now. You are already on our notification list once the date is confirmed, stay tuned! We appreciate your business - thank you! - Gym Assistant JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant is a great option for gym managment " May 5, 2026 5.0 Overall, it’s been a positive experience. There have been a few bugs with updates that were frustrating., but support was quick to respond and resolve the issues. In the end, everything worked out and I’m happy with the results. Pros We’ve had a great experience with Gym Assistant. The system is very easy to use day-to-day, which makes training staff simple and keeps front desk operations running smoothly. Their customer support is a 10/10. \[sensitive content hidden\] are quick to respond and always helpful when we need something. The automated billing works reliably and takes a lot off our plate, and the addition of mobile app access and online signups has been a huge upgrade for both us and our members. One of the biggest advantages is the pricing model. Once you purchase it, you’re not locked into ongoing monthly fees unless you choose to add upgraded features. Cons It doesn’t have quite as many features as we’d like for more specific use cases. The online signup flow could also be more polished, especially when it comes to offering membership options. Right now, if you want to offer something like a Basic Single Membership with different payment terms (month-to-month, 3-month, 6-month, annual), it will pop up as a different membership option in the same drop down menu. It would be much cleaner to have those options built into a separate dropdown so the signup page doesn’t feel as crowded or repetitive. Alternatives considered [Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/)[GymMaster](https://www.capterra.com/p/57469/GymMaster/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Assistant Pricing and the overall functionality of GA worked better for us at the start of our gym. They've continually added features to their software and kept me happy for 10 years Review Source Response from BioLogic May 6, 2026 Thank you for your very positive feedback about Gym Assistant Software. We are very glad that you have "had a great experience with Gym Assistant," including our "customer support is a 10/10." We will pass your helpful feedback regarding membership options presentation in the online member portal to our software development team. We appreciate your business for over a decade and beyond! - Gym Assistant LT Lisa T. Health and Fitness Director Health, Wellness and Fitness Used the software for: 2+ years ### "Gate keeper issues" May 7, 2026 3.0 It is okay. It is the only system that we have had at the Harbor House. I have not used any other membership software. It does what we need it to do. Pros Ease of adding members and tracking their usage. I like the different reports that I can get. It is useful when I need to email the members. Cons Lately we have been having trouble with the gym assistant and the gatekeeper not sycing.When that happens, any new members or renewals added- their swipe cards do not work. Review Source Response from BioLogic May 8, 2026 Thanks for your valuable feedback about Gym Assistant. The performance issues described sounds like a possible capacity conflict. Our technical Support Team will be reaching out to you directly to offer help and identify the best remedy for solving this technical problem. Gym Assistant software is designed and expected to run smoothly for our Customers. We appreciate your business well over the past decade and beyond! - Gym Assistant TLD Thomas L D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "500-800 member 24/7 access gym and 6.5 year customer" April 28, 2026 5.0 Absolutely love the system, it's that simple. The pay up front and get what you pay for, non subscription base is a great model in comparison to all the other products on the market. Pros I like the buy up front systems and hardware, compared to a constant monthly fee. I love the customer service and support we get, great people to work with. Cons There has been a couple of request for additional reporting attributes, as well as update Credit Card readers that haven't come to fruition. Alternatives considered [Thrive](https://www.capterra.com/p/203407/THRIVE/) Reason for choosing Gym Assistant Simplicity as well as pay upfront purchase of system, not monthly subscription. Review Source Response from BioLogic April 29, 2026 Thank you for your very positive feedback about Gym Assistant software. We are glad that you "Absolutely love" the software system and "love the customer service and support." We appreciate your longtime business the past many years and beyond! - Gym Assistant LB Lindsay B. President Health, Wellness and Fitness Used the software for: 2+ years ### "Good product / service " April 28, 2026 4.0 Overall good. Would like added features that make using the software easier for the business and gym members Pros Affordable, easy to access support. Meets the needs for my business and tech support is helpful is resolving issues Cons Glitches and does not have all the features I would like. Online portal is missing some usable Features which make it difficult for my Members to navigate. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Gym Assistant It was already used when I bought the business Review Source Response from BioLogic April 29, 2026 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "Affordable" and our "tech support is helpful." Our Team will reach out to learn more about what features you would like to see for the MemberConnect online member portal. We appreciate your longtime business for more than a decade and beyond! - Gym Assistant JY Julie Y. Owner Sports Used the software for: 2+ years ### "5 stars for GA. " June 25, 2025 5.0 Good. The employees are helpful. I wish there was an assigned person to me so I didn’t have to teach em about my gym every time we chat to problem solve. Pros Now that I know the system, I do like it. I wish I had received better training on it. I don’t think I’m using it to its fullest. Cons I’d like it to offer me debt collections option. I want it to collect the past due memberships. I’d like a you tube channel to train me on using it to its fullest. I’d like someone one the EAST coast to be available to call. I can’t always wait on California time. I’d like a conference or convention to learn more tips n techniques about GA and the advantages of using it over other programs. Switched from [ClubSystems Club Management Software](https://www.capterra.com/p/128165/Club-Management-Software/) It came with the gym when I bought it. I wasn’t willing to switch. Review Source Response from BioLogic June 26, 2025 Thanks for your feedback about Gym Assistant. We are glad that you find the software " Good" and our staff “helpful.” We appreciate your business the past few years and beyond! - Gym Assistant JG Jennifer G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We’ve used Gym Assistant for almost 20 years!!!!!!!!!!" June 23, 2025 5.0 It’s been great. We have used for almost 20 years, we would have changed at some point if we were not satisfied. Pros Ease of use. They continue to make the product better. Making changes as the fitness industry evolves. Cons We really don’t have anything we don’t like, however we would like to see Gym assistant be able to integrate with our Stripe billing. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Gym Assistant I liked the idea of purchasing the product outright without monthly payment and contracts. Review Source Response from BioLogic June 24, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you appreciate the "Ease of use" with the software and we have been able to keep you "satisfied" for so many years. We appreciate your longtime business the past two decades and beyond! - Gym Assistant MV Michael V. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "12 Years and loving it" June 18, 2025 5.0 Overall, my experience has been fantastic. We’ve have very few issues and any anytime there was it was very quickly handled. Pros The software works great and the support team is excellent. I’ve been using the software for 12 years and the consistent upgrades have been fantastic. Cons Automated text messages for membership renewals, and reminders would be great. I currently use outside third-party software for texting and emailing but having something integrated similar to EZ text and mail chimp be wonderful or being able to integrate the software Alternatives considered [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Reason for choosing Gym Assistant Ease of use and already familiar with the software Review Source Response from BioLogic June 19, 2025 Thanks for your very positive feedback about Gym Assistant. We are glad that you find the "software works great and the support team is excellent." We appreciate your business for over a decade and beyond! - Gym Assistant MP Mark P. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "United Fitness Center Manager" May 4, 2026 5.0 We highly value the Gym Assistant program and find it to be an excellent fit for a small to mid-sized fitness center. The system is user-friendly and offers robust functionality to support the wide range of services and programs we provide. Pros Value for the money! Easy of use! In addition, their customer and technical support teams are responsive and consistently able to assist us promptly whenever issues arise. Cons At this time, we do not have any significant concerns regarding limitations with Gym Assistant. The program is continually evolving, with regular updates and new features that keep pace with the changing needs of the fitness industry. Review Source Response from BioLogic May 6, 2026 Thanks for your very positive feedback about Gym Assistant. We are glad that you find our software "Value for the money! Easy of use! and backed by "responsive" Support." We appreciate your business for over a decade and beyond! - Gym Assistant RT Rachel T. Assistant Director of Recreation Ministry Sports Used the software for: 6-12 months ### "10/10 RECOMMEND!" April 28, 2026 5.0 Gym Assistant has been great to work with! Our customer service rep is very knowledgable, and helps us fix any minor confusion or mishaps we have come across. Pros Gym Assistant is so easy to use! I am able to teach my employees the system quickly and efficiently. I like how we can make our own notes for our members so that employees can let management know if there is something we need to be aware of. Cons The only thing I dislike about Gym Assistant is that you have to go into a separate page to see text messages from a member. Review Source Response from BioLogic April 29, 2026 Thanks for your very positive feedback about Gym Assistant. We are glad that you find the software "so easy to use" and our Support team "great to work with!". We appreciate your new business over the past year and beyond! - Gym Assistant LT Laleh T. Nutritional Healing Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Very great system for any gym owner " June 27, 2025 5.0 Very good. I am satisfied. I sold the gym and working remotely so the reason I am no longer using it is because I do not have a gym. Pros Very convenient and easy to use. The set up was easy and even when I needed to change computers, it was very easy transition. Cons Having to pay extra for occasional phone support. I think you should offer some level of phone support for the product at least a few times a year without charging. Review Source Response from BioLogic July 1, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "easy of use" and a "Very great system for any gym owner." We appreciated your business for many years, thank you! - Gym Assistant LT Lauren T. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Thank you for all of your support " June 14, 2025 5.0 Pros very efficient customer service, they go above and beyond to ensure all of our companies needs are met Cons nothing! very effective program and meets all of our gyms needs. thank you for all of the support!!! Review Source Response from BioLogic November 25, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that our Support Team is delivering "very efficient customer service" for your account. We appreciate your business the past year and beyond! - Gym Assistant NC Nicole C. Business Office Assistant Higher Education Used the software for: Less than 6 months ### "Business Office Assistant" November 7, 2024 5.0 My overall experience is that I am happy with the program. Pros It is very user friendly. Easy to use. Being able to pick what you want on reports is a great feature to have, it makes my job a lot easier. The Gym Assistant is great as well, anything I needed help with I went to manual first and I was able to find what I needed with out contacting the company for help. Cons I took over membership for our fitness center in August so I haven't worked with the program for that long, so far I haven't found anything I don't like about it. Review Source Response from BioLogic November 8, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "very user friendly" helping make your "job a lot easier". We appreciate your business for over a decade now and beyond! - Gym Assistant MS Mandy S. Fitness Center Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Max Fitness Review" August 25, 2023 5.0 Overall, we are pleased for all the reasons previously stated. Pros Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members. Cons The time zone difference when needing assistance is probably the least convenient thing. Review Source Response from BioLogic August 28, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy" to use and our Member Portal "convenient" for you and your members. We appreciate your business these past few years and beyond! - Gym Assistant CP Cie P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Total Fitness For Her " August 24, 2023 5.0 Pros Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad. Cons Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin Review Source Response from BioLogic August 25, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "super easy" to use for Billing and activity tracking. We appreciate your business for the past few years and beyond! - Gym Assistant JM Jason M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant software is easy to use with integrated access control and POS!" December 2, 2022 5.0 Loved this software from the start and have continued to value it and the great customer support with each new year. It makes managing a gym with a vast array of retail and 24/7 access needs a snap. The access control works great and the integrated "Door Watcher" program has cut our surveillance hours in half. This is a great product and even greater people associated with it!!! Pros I loved the simplify of the software from the beginning. We needed something with access control and POS and this offered it all without needed a lengthy training course to use it. The ability to customize membership settings to match our unique plans was essential. Cons I believe we came into this company quite early and thus have been able to walk through some of the growing pains associated with growth and added features over the last 12 years. The reports had some glitches early on that had me concerned, but have been cleaned up nicely. Reason for choosing Gym Assistant We needed software for member management, POS, and access control. Many of the companies offered two of the three and/or wanted a substantial substantial payment up front with a monthly fee for use. The affordability of the software at the time played a major factor as we has just taken over a struggling business, so money was very tight to say the least. The simplicity of the software also played a major role as it gave us the ability to customize it to meet our needs without needing a lot of help to do so. Review Source Response from BioLogic December 7, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great customer support". We appreciate your business for well over a decade and beyond! - Gym Assistant JX James X. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Why we use gym assistant " August 23, 2023 5.0 Great experience using gym assistant. Would highly recommend to someone else Pros Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down Cons Company is on California. East coast subscribers have to wait for them to open when they are needed Review Source Response from BioLogic August 24, 2023 Thanks for your positive feedback about Gym Assistant Software. We are glad you are a fan for our integrated payment processing and standalone access control solutions. We appreciate your business over the past many years and beyond! - Gym Assistant KV Kaitlin V. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Personal Experience" August 28, 2023 4.0 Pros Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be. Cons Not a lot of instruction on features available. I feel like some things are learn as you go. Review Source Response from BioLogic August 29, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "user friendly" and backed by "easy access" to our Support Team. We appreciate your business over the past few years and beyond! - Gym Assistant JL Joe L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Opinions matter but constructive critisism is the nuts and bolts of a machine!" October 7, 2020 5.0 An organized filing system for our staff with all of our members, past and present is very helpful. It really helps our CPA and has even come in handy when applying for loans. I really wish we had someone locally that could spend some time with me so that I could get full benefit of the product as I feel I'm only utilizing a small fraction of its function. Pros I've never had any other software, so it's hard for me to compare to others. For all of the years that we've used the software, I'm still learning everyday. It's really helpful when someone walks you thru the process step by step. I'm a hands on type learner. Cons I would like video demonstrations of how to use the product better. I'm not computer literate, so reading a booklet is like starting a Greek language from scratch. As I said, I'm more of a hands on learner. I understand a fee should be involved for assistance and for technical difficulties the $350.00 annual fee is reasonable, but I feel some leeway should be given for loyal customers who have been with the company for years and have given many referrals for the product? A simple fix shouldn't warrant a $350.00 charge? IMO Reason for choosing Gym Assistant A friend that I trusted recommended it! Review Source Response from BioLogic October 9, 2020 Thank you for the positive review. We are glad Gym Assistant software has been able to help you operating your fitness center over the past decade. We agree, we need to offer some video help content, coming in 2021! Our single support ticket cost is $85 or maximum $310 for a full year. You can find our transparent Support policies listed here on our Website https://www.gymassistant.com/gym-assistant-support-policies/ We appreciate your business, thank you - Gym Assistant JP Jessica P. Owner Operator Recreational Facilities and Services Used the software for: 2+ years ### "Basic & easy to use. " September 5, 2023 4.0 Pros We like that it runs our access system & maintains our member database. It’s easy to use & doesn’t crash! Cons It doesn’t integrate with the billing platform I use, so I have to do a little extra work. I wish you could sort reports by first name as well as last name. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "easy to use" and reliable. We appreciate your business over the past many years and beyond! - Gym Assistant NE Nicholas E. Owner/ Operator Sports Used the software for: 1-2 years ### "Gym Owner - My Experience" December 16, 2019 5.0 Overall my experience has been very good. Would recommend. If you need to get a hold of \[SENSITIVE CONTENT HIDDEN\] or \[SENSITIVE CONTENT HIDDEN\], they always get back to me within 24 hours for non major issues, and \[SENSITIVE CONTENT HIDDEN\] has a 24/7 emergency contact policy that he upholds very well. Pros The customer service is excellent. It is a small team, and most of the time the owner of the software does the troubleshooting himself. Very easy to use, not a big learning curve. Cons I wish it was not extra $$ to use POS. Every single penny is important to me as a small business owner, so I am always looking for value/quality. The only pain point I have experienced was related to the 24/7 access part of this software, specifically the installation of the maglock/ control unit. I wish there was some sort of system in place for brand new users/ businesses where we could call Gym Assistant partnered Access Control companies in our nearest major city to have professional installation and maintenance. I know it would be hard to have a partnered company in every major city, but it would have made my life 1000 times easier in the beginning, getting this whole thing installed and operating properly. Reason for choosing Gym Assistant By happen - stance. The PC that I bought from a gym had the software already purchased and installed. Review Source Response from BioLogic December 17, 2019 Thank you for your detailed feedback. We are pleased to hear our Technical Support team has provided good service to your business, we always strive to do so. We appreciate your business, thank you! - Gym Assistant EG Elizabeth G. Clerical Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use software." November 17, 2022 5.0 Pros The Software is user friendly. Easy to train new employees. Customer service is great too. Any time we had a question we always received the support needed. Cons We really don't have any difficulty using this software. Review Source Response from BioLogic November 19, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and "easy to train new employees" backed by "great" customer Support. We appreciate your business over the past several years and beyond! - Gym Assistant AM Alan M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant" November 3, 2021 5.0 Gym Assistants support is outstanding. \[SENSITIVE CONTENT\] and the ladies always get us up and running if we have any issues. Pros It just works well for what we are trying to do at the gym. Cons I mentioned the sign up situation. It would be nice to have a screen where they could sign and everything would be entered into a file but we do well without it. Reason for choosing Gym Assistant That was going on 14 years ago and I don't even remember what I had for breakfast so I'll just put NA. Review Source Response from BioLogic November 9, 2021 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software works well for your gym operations. We appreciate your business for over a decade and a half - thank you! - Gym Assistant AD Amanda D. MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "newbie" August 22, 2023 5.0 Syrenia and Suzette and Steve have all been great! Pros The team that handles questions are amazing! The ease of use of the software allows for quick training. Cons There is not a feature to handle the acceptance of insurance payments as a group Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software software easy to use and backed by "great" staff. We appreciate your business over the past couple years and beyond! - Gym Assistant AG Angela G. Manager Business Supplies and Equipment Used the software for: 2+ years ### "Very Reliable" September 5, 2023 5.0 Pros The automated system is great. The recurring billing is a great pro too. Cons You do need to pay for tech support service after 1-year of upgrading or purchasing your software. Review Source Response from BioLogic September 6, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "very reliable" with "great" door Access Control and recurring billing systems. We appreciate your business over the past few years and beyond! - Gym Assistant ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.