# StarChapter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is StarChapter the right Association Management solution for you? Explore 652 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/57588/StarChapter/reviews

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StarChapter

4.2 (652)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 12th, 2026

# Reviews of StarChapter

Ease of use

3.7

Customer Service

4.3

## Pros and Cons in Reviews

BC

Beth C

TreasurerHigher Education, 2 - 10 employeesUsed the software for: More than 2 years.

“It allows us to have a website and collects dues as well as capture registrations for our annual conference.“

June 10, 2026

BM

Brandon M

Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“We have not had some of the functionality that other competitors provide; batch membership dues processing/payment, integration with member ID badges to swipe and log attendance at events, no ability to send automated "attendance certification" email to members who attended an event (we could do this initially but was lost during a recent update to email functions). “

July 15, 2024

MB

Michael B

TreasurerAirlines/Aviation, 2 - 10 employeesUsed the software for: More than 2 years.

“Star Chapter is a practical association management tool, and it makes it easy to send communications to your database, handle meeting registrations, and produce reports about meetings. “

June 10, 2026

AK

Anna K

EDNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years.

“It is not always intuitive how pages, modules, forms, and website components are connected behind the scenes.“

June 17, 2026

EH

Eshana H

AdministratorPublic Relations and Communications, Self-employedUsed the software for: More than 2 years.

“It gets the job done for managing the chapter, even though there is room for it to feel more current and flexible compared to other platforms we have used. But since pricing is going up and your staffing has streamlined, we'd like to see better functionality to go along with that.“

June 18, 2026

MB

Michael B

TreasurerAirlines/Aviation, 2 - 10 employeesUsed the software for: More than 2 years.

“Their help desk can only be contacted electronically; they used to accept phone calls, but no longer do. “

June 10, 2026

KW

Kisha W

Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Our organization likes the ability to have all of the tasks we handle for the chapter in one location.“

June 10, 2026

EW

Estefania W

AdminFacilities Services, Self-employedUsed the software for: 1-2 years.

“I don't like that it deposits the payment per day rather than by event.“

June 15, 2026

## Showing most helpful reviews

Showing 1-25 of 652 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jacoby G.  
Chapter President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "StarChapter for Non-Profit Organizations"

November 27, 2023

5.0

Starchapter has saved our organization a lot of money by reducing the subscriptions we had into one program. Setting up the website was easy to do with the SC support team, there were a few add-ons that we didn't anticipate that cost a little bit more, but we still saved hundreds by switching to StarChapter. Our organization is super excited to enhance our online presence with our members and sponsors through StarChapter!

Pros

StarChapter combines a lot of separate programs we previously used into one easy to access program. It manages email forwarders, displays sponsors logos on our website, and automatically updates based off of when the sponsor has paid through. StarChapter also allows us to setup email templates that are automatically sent to new or lapsed members which eliminates the need for our membership chair to constantly have to remember to check our rosters and compare them month to month.

Cons

The administration side of the website turned out to be a little more challenging than we originally expected. Some of the functions and website design aren't as intuitive as we would have liked and has required additional training for the less tech savvy members on our board.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

It cost less for us to remove the four other subscriptions and condense into one. It also eliminated the need for four different logins, which can be hard to collect during board transitions.

Review Source

Response from Star Chapter

January 3, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

BC

Beth C.  
Treasurer  
Higher Education  
Used the software for: 2+ years

### "Great Solution for Small Organization"

June 10, 2026

5.0

They have been great to work with. Support tickets are generally resolved in 24 hours. Help information is available online to solve many questions for ourselves.

Pros

This software provided the critical software for our small professional organization at a reasonable price. It allows us to have a website and collects dues as well as capture registrations for our annual conference. We love the credit card payment solution and reporting integrated within the system.

Cons

The one drawback for us is the awkward way memberships are by person instead of by company. There are extra steps to complete to keep all people from the same company listed as paid members.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing StarChapter

Best product for the money. Checked all the boxes

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Their price was 4x Star Chapter for a less desirable product

Review Source

EW

Estefania W.  
Admin  
Facilities Services  
Used the software for: 1-2 years

### "IFMA Chapter Executive Director / Administrator "

June 15, 2026

3.0

Overall, I do like StarChapter. I especially like that everything is in one place. I like how easy it is for me to update the website and add/remove information. I wish the StarChapter team was more available to help with technical questions.

Pros

I like that you are able to send email to the members register to an event. I like it easy to update the website.

Cons

I don't like that it deposits the payment per day rather than by event. It makes it hard to balance our books because we have to approximately add the amount that was raised into the appropriate account. I also do not like that there's no way for members to have conversations on the member login area. It would be nice to have an area where people can communicate with each other, like a blog.

Review Source

HD

Heather D.  
Communications Director  
Human Resources  
Used the software for: 6-12 months

### "Professional site without requiring a background in website design"

June 23, 2026

4.0

Overall, our association chapter is pleased with StarChapter and would recommend it to other chapters.

Pros

StarChapter is a fantastic platform for our association chapter because it provides many features that are plug and play, so our site looks professional without requiring a background in website design. It allows us to manage our event and membership and it's an excellent value for the money compared to competitors.

Cons

Some of the ready to go templates are not easy to manipulate with regards to formatting. The features that would allow easy changes to font, indents, spacing and tables are difficult to format and often require extra time and steps to achieve the desired result.

Alternatives considered

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reason for choosing StarChapter

The plug and play features meant less time spent on designing the site. We also liked having dedicated customer service to assist with issues.

Review Source

RH

Ricky H.  
President  
Law Enforcement  
Used the software for: 2+ years

### "Satisfied Customer"

June 11, 2026

4.0

It's a good product. I like it overall. I wished there was a way to have the system generate a certificate of attendance with editable information.

Pros

The website looks professional and give me control of what is put on the site. I like the event management most of all.

Cons

That I have to update some items on the site instead of having StarChapter do it. Some items is more technical than I care to work on. When you click the attended button, it would be great to automatic renew membership.

Alternatives considered

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)

Reason for choosing StarChapter

I considered StarChapter to be more flexible for the price. The system seem to be better than what others I looked at.

Review Source

LB

Lakisha B.  
System Manager  
Education Management  
Used the software for: 2+ years

### "System Manager"

June 18, 2026

5.0

I am satisfied. Right now we are using this system to attract trainees and it seems to be working for the most part.

Pros

The user friendly system. It is a system that is developing but will always cost after every development.

Cons

The time that it takes to receive a reply or resolution. I can send a request and it will take days to speak to someone

Alternatives considered

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

Reason for choosing StarChapter

We wanted something that was user friendly and easy to understand.

Review Source

BE

Betty E.  
Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product for our association."

June 11, 2026

4.0

Overall StarChapter is a great product. I know there are aspects that I have yet to learn and I would like that opportunity. Perhaps StarChapter could offer an intermediate training for associations that have had the system for a few years.

Pros

The convenience of having everything for the association in one place. Membership, communications and registrations for meeting all connected. StarChapter also responds to questions in a very prompt manner.

Cons

Some of the spreadsheets that the system generates need to have the capability to change the columns.

Review Source

AK

Anna K.  
ED  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Feature-Rich Association Software with a Learning Curve"

June 17, 2026

4.0

Overall, our experience with StarChapter has been positive. The platform provides a wide range of functionality that supports the day-to-day operations of a nonprofit membership organization. While it takes time to learn and occasionally requires support assistance to understand how different modules interact, the system is reliable and capable. The quality of customer support has been a major factor in our continued success with the platform, as the team is consistently helpful and responsive when questions arise.

Pros

StarChapter offers a robust set of features for association management, including membership tracking, event registration, website management, email communications, and payment processing. Once configured, it serves as a centralized hub for many chapter operations. Their customer support team is excellent—responsive, knowledgeable, and always willing to jump on a call to troubleshoot issues or help users navigate the system.

Cons

The learning curve can be steep, especially for new administrators. It is not always intuitive how pages, modules, forms, and website components are connected behind the scenes. Some settings can be difficult to locate, and making updates often requires navigating multiple areas of the system. The user interface could benefit from modernization and improved navigation.

Review Source

MB

Michael B.  
Treasurer  
Airlines/Aviation  
Used the software for: 2+ years

### "Star Chapter is a great basic tool for association/member management/communication"

June 10, 2026

4.0

My overall experience is good. It's taken me years to learn the site, but now I understand it pretty well.

Pros

Star Chapter is a practical association management tool, and it makes it easy to send communications to your database, handle meeting registrations, and produce reports about meetings. It also is a good tool for managing your member database. The staff is great about responding within 24 hours to inquiries. The StarPay system, while I initially was not happy to be forced to join, has actually worked well and is efficient.

Cons

It's a bit clunky, and updates would really, particularly when trying to update content on your association's website. The site doesn't easily account for comp memberships (comped meeting registrants get a confirmation that they've paid $X for a meeting, when they haven't. Their help desk can only be contacted electronically; they used to accept phone calls, but no longer do. They've continued to raise the annual fee, and it seems a bit excessive now.

Review Source

RS

Robert S.  
Admin  
Libraries  
Used the software for: 2+ years

### "StarChapter is Average Overall"

June 11, 2026

3.0

OK experience. Not great overall. I would not subscribe again with the price increase. There are more intuitive and better features on other competing systems.

Pros

It has good integration for all association functions. The website integration is easy once you understand where each page can be edited.

Cons

It is not very intuitive and takes time to get used to. Printing out invoices in batches is not possible.

Review Source

LB

Logan B.  
Vice President of Strategic Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Value"

July 18, 2023

5.0

I've worked with Star Chapter since 2010. They have been responsive, easy to work with and great to problem solve with. I like the ease of use for my staff as well as our volunteers that want to dig in on the admin side. We have about 20 clients on the platform which allows all of our staff to work on something in StarChapter. We are able to enhance other websites based on new features we see or something a client asks for on one we can implement for others. They have been a great partner.

Pros

For an affordable price, your association can host their website and manage it easily. It has all of the features needed where you don't have to have 1000 platforms and systems to manage and keep track of logins for.

Cons

The biggest complaint I hear is that the meeting registration has one to two too many pages to click through vs. being a one page sign up. That would be a great feature to enhance.

Reason for choosing StarChapter

Combination of features, ease of use, cost

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/)[WordPress](https://www.capterra.com/p/131687/WordPress/)

Expense, ease of use, needed features, combining systems

Review Source

Response from Star Chapter

November 9, 2023

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

RA

Robert A.  
Engineer  
Chemicals  
Used the software for: 1-2 years

### "Society membership management"

July 27, 2022

3.0

Have had a number of issues, looking at changing to something else that is more user friendly.

Pros

multi user capable. Everything handled in "one place"

Cons

difficult to maintain web pages. have to edit multiple places to update a page. Switched from accepting PayPal to their own credit card processing application. Does not accept any "foreign" card (any card from outside the US, this mean even Canada. We have a number of Canadian based members who can't be processed. Fees are high than PayPal. Can not accept (swipe or chip) cards onsite, have to manually key them in.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing StarChapter

was sold a lot of hype.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Was told it could do a lot of things that we later found out were not possible, at least not without major changes to our society operations and procedures

Review Source

Response from Star Chapter

September 14, 2022

Thank you for taking the time to share your feedback.

VR

Verified Reviewer  
Sr. Customer Success manager  
Construction  
Used the software for: 2+ years

### "Star Chapter saved me hours of work"

September 30, 2022

5.0

Love it and I tell everyone how much time it has saved me overall. Now to train the new board with some features so they can take on some more website tasks.

Pros

Star Chapter saved me hours of work. With my other website, it took me approx. 10-15 hours a week to maintain and keep updated. Since we moved to Star Chapter, I go in twice a month and make changes, updates and create my meeting email reminders for the following events.

Cons

What I like least is sometimes when updates are made we don't know about it unless we send a message to the helpdesk. For example , newsletters changes to freeform from the previous month and I couldn't figure it out.

Reason for choosing StarChapter

Convenience, reporting, easy to use and customer

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[PayPal](https://www.capterra.com/p/207944/PayPal/)

To save time and have everything under one website which includes payment abilities.

Review Source

Response from Star Chapter

October 25, 2022

Thank you for taking the time to share your experience, we really appreciate your feedback.

DS

DAVID S.  
Chef  
Food & Beverages  
Used the software for: 1-2 years

### "Star review"

May 15, 2025

4.0

We've had excellent experience with Star Chapter. My only problem is I'm the old guy trying to learn the new tech.

Pros

The knowledge of the support staff is always great. When we set up meetings with them their communication is thorough as well as their follow up.

Cons

There is SO much it does and I've not even scratched the surface. I need to set aside time for more training.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback.

DW

Dan W.  
Executive Director  
Construction  
Used the software for: 6-12 months

### "At times frustrated"

March 27, 2025

3.0

I am still on the learning curve, but I am considering exploring other options.

Pros

i Am Not familiar with other similar products, so nothing to compare it to. However I was up and running relatively quickly, not efficiently, but operating. The initial help session was very helpful

Cons

Even as a neophyte, there are aspects of the site that I have suggested be improved, yet no action is taken.

Review Source

Response from Star Chapter

September 24, 2025

Thank you for taking the time to share your feedback.

GY

Gail Y.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Absolutely Horrible"

August 28, 2025

1.0

Horrible

Pros

event reporting.

Cons

StarChapter pay Our Paypal was so much easier to use.

Review Source

TC

Tetyana C.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "GBTA Rocky Mountain Chapter "

July 26, 2024

4.0

It is a good product and helps us with chapter management and event organization. With additional options for reporting and arrangements set up - it would be better.

Pros

There are a lot of support materials and videos, and the knowledge is intuitive and can be learned and applied easily.

Cons

There are very limited options, payment processing is expensive, reporting is static, and it can't be modified a lot. Would like more reporting options and templates.

Reason for choosing StarChapter

I was not a pert of selection process

Review Source

Response from Star Chapter

September 10, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

BM

Brandon M.  
Vice President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "StarChapter review"

July 15, 2024

4.0

It is a great BASIC service for organizations that do not need more than basic functionality and features and do not have a web wizard on staff. I believe there are better services out there, but the trade-off is expense and experience/knowledge in working with websites.

Pros

Ease of setup and updating the site with current material

Cons

We have not had some of the functionality that other competitors provide; batch membership dues processing/payment, integration with member ID badges to swipe and log attendance at events, no ability to send automated "attendance certification" email to members who attended an event (we could do this initially but was lost during a recent update to email functions). There have been other features that we would like to have but don't recall right now.

Review Source

Response from Star Chapter

September 10, 2024

Thank you for taking the time to share your experience, we appreciate your feedback.

RB

Rich B.  
Webmaster  
Education Management  
Used the software for: 2+ years

### "Long time StarChapter user"

July 9, 2021

4.0

As I said, we are a volunteer driven educational organization. StarChapter assists our organization with managing activities and members, which are our core competencies.

Pros

StarChapter is easy to implement and use. Their support team is excellent and very responsive. Most of the applications are easy use.

Cons

We are a volunteer driven educational organization. We teach classes in person and virtual. Students are able to retain continuing education points for attending our events. StarChapter lightly touches on, but does not manage well, our member's tracking of educational points.

Reason for choosing StarChapter

We originally chose StarChapter as a recommendation from another organization in another state.

Review Source

Response from Star Chapter

August 10, 2021

Thank you for being a long time StarChapter user and for taking the time to share your feedback, we really appreciate it as it helps us improve our product.

PL

Pam L.  
President  
Professional Training & Coaching  
Used the software for: 2+ years

### "President of NSA Georgia, Inc."

February 10, 2023

3.0

We us the slider design on our home page to present a professional view of what programs we are offering our members and guest. They can register for our association or a meeting and it is our central communication hub.

Pros

Allows members to register and pay online and provides the database from which to send notifications.

Cons

Not dynamic. Very linear in reporting etc. For example, I want to report showing all of the guest for a meeting, not a list by registration date or name. Who said they are coming in person? Not to have to get the report and manipulate the CSV file.

Reason for choosing StarChapter

It was supposedly an easy transition. I came on shortly after the "conversion" to find that we lost the date that our members initially joined, they are all 1950! We didn't have a technical person that understood what was happening and I wish Star Chapter had at least done some kind of check. We also didn't have any money flowing through to our bank because some third party payer setting wasn't correct. Again, some conversion help. Right now, I am thinking of looking at other association management software because of the clunky database and lack of visual design ability.

Review Source

Response from Star Chapter

November 10, 2023

Thank you for taking the time to share your feedback.

Brenda R.  
VPHR  
Farming  
Used the software for: 2+ years

### "Life Blood of a Non-profit membership org"

November 21, 2023

5.0

Excellent, team was helpful and responsive

Pros

Dependable & customer service is good. Ease of use with knowledge base and tutorials

Cons

Can’t get membership auto renewals like we can in PayPal, so running 2 systems

Reason for choosing StarChapter

Ease of transition from Website hosting w/GoDaddy, EventBright for events and the many spreadsheets we used to track members

Review Source

Response from Star Chapter

January 3, 2024

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

JS

Jon S.  
Director of Corporate Insurance  
Construction  
Used the software for: Less than 6 months

### "Implementation was frustrating"

November 22, 2022

4.0

Signing up with SP was a real hassle. We are a small non-profit chapter of a national organization with minimal monthly / annual money flows where we need SP to funnel online payments. Their underwriters were not accommodating to the information we provided - we didn't have exactly what they wanted. Our bank issues all checks after we give them an online check request (we have no check stock). What they provided for a voided check was an online version. We explained that, but SP kept demanding a voided check. Had to get SC management to convince the SP u/ws to let our application through. Also, SP's response time was horrible. I would send an uploaded response one day, they would send a system-generated "received it" response the next, then not get to a review until the following day, then respond the day after that. They were so late in approving our account that we had to forgo the online collection in our November 2022 luncheon and dip into savings to pay for the monthly meeting expense out of reserves (about $1,500).

Pros

The look and feel of the StarChapter ("SC") website is so much better than what we previously had through the national "mother" association.

Cons

Implementation was said to be quick and easy. We had exactly the opposite. Little follow-up, unclear directions, reliance on written tutorials rather than a live body to help us through the process, email contact that was not direct from the implementation person which caused the "system-generated" email to not just get caught in a spam filter but to get lost in a quarantine quagmire. Also, we provided tax details that only were acceptable after we pointed out it was all the IRS issued to us. SC was able to go to the IRS's online look-up which gave SC the same details we sent them - then they said what we sent was good. I still don't understand what the hang-up was but didn't push it any further.When we finally got approval for the StarPay ("SP") module, the SC implementation person turned off our "collect money at the door" option for registrants (she was not directed to do so), and had to go back again to get her to turn that back on. It was an easy and overnight fix, but shouldn't have had to go through the time and hassle of doing that in the first place.

Reason for choosing StarChapter

The sales person was quite good. Helped us in a very good presentation. The implementation team left a lot to be desired.

Review Source

Response from Star Chapter

January 6, 2023

Thank you for taking the time to share your feedback.

JC

Joseph C.  
Principal Owner  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "ASPE BC Chapter StarChapter Reviews"

April 3, 2024

4.0

Good days and bad days. There are still a lot things to learn. Knowledge based learning is good. Unfortunately time is a big thing when we all do the job as a volunteer.

Pros

Set up the meeting and the registration for the meeting. Check up the statistic of the use of the website.

Cons

Unfortunately Board member changes every year and new members needs training. An annual introductory training sessions would help.

Review Source

Response from Star Chapter

April 25, 2024

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

JJ

Josh J.  
Engineer  
Environmental Services  
Used the software for: 2+ years

### "Honest Review"

January 5, 2021

4.0

Overall it has served us very well. There are many "work arounds". From the perspective of someone who has done some software design, the navigation of star chapter is built on the concept the administrators don't want to see or understand the logic behind the scenes. This leads to a lot of confusion and as more and more people are forced to learn computers and programming type of understanding, it makes many navigational tabs very clunky, unnecessary, and confusing. For example, there is a very nice section for "Board Transition" which is somewhat of a hand holding to set up new profiles for board/leadership members and remove old or outdated members. It would be much easier to just have a section that says "Email Routing" where you can see the logic that "Treasurer@abcorg.com" routes to "JohnDoe@abccorp.com". Instead it is a clunky process similar to a turbo tax style of question and answer that is not as easily understood.

Pros

This is great for organizations and non profit that need something simple to get them going. We use this to manage members, as well as host our e-commerce type transactions for events.

Cons

It is a bit clunky and not as intuitive when wanting to do more advanced level organizational management. For example, if a member has not renewed their membership there is a grace period and then the member gets moved to a different list. If that member wants to renew- they have to create a whole new login which adds to confusion when the user expects to just to be able to login and renew their membership. Since starchapter has membership level built into their pricing, it makes it very hard for organizations to keep a seemless record of "active" and "inactive" members. This makes a big difference when doing complex registration or selling of items on the e-commerce site. For example a member may get a certain discount versuses a non member. It is very clunky if a user wants to pay for a membership and get membership pricing of an event registration all at the same time. It is very limited in that logic.

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Review Source

Response from Star Chapter

February 19, 2021

Thank you for your feedback, we really appreciate it as it helps us improve our product.

DK

Dave K.  
Forensic Accountant  
Accounting  
Used the software for: 2+ years

### "Room for improvement, but outstanding product & service"

May 1, 2019

4.0

The ACFE has 188 chapters world wide. I'm the Vice President of the San Diego Chapter and a member of our National Leadership Council of 12. I'm asked routinely throughout the US about StarChapter and sing your praises for the outstanding job you do. In hindsight, I'm hoping StarChapter does get the opportunity to begin showing signs of growth and maturity in their website platform and processes. I'm saying this from a truly humble place myself as I've just taken our own local chapter from 26 members (7 of which were board members) to now over 100 by biting the bullet and making the changes necessary to move us forward.

Pros

Although there's much room for improvement in certain functionalities, StarChapter provides an outstanding product & service and their tech support staff has always been extremely professional and well versed in all things website maintenance.

Cons

1) Somehow your organization needs to find the budget for true novice to intermediate tech support to handle incoming calls, assisting with the rudimentary or emergency items. Currently, Customer Service Agents solely manning the phones to either set up Tech Support Tickets or redirect customers to go online followed by a 24 – 48 hour wait time for an initial response. By the time the client receives their email answer or online chat meeting, it could be 3-6 business days later in total. Remember, your client’s bottom line is priority #1. If there’s a problem with either of the following (to name a few), you’ve just caused your client unnecessary setback and frustration: • A problem with their payment gateway connection. • A problem with their membership or event registration processing correctly • A problem with email blasts going out correctly 2) Update your website portal to include proper “how to” instructions. I'm sure you feel you’ve already done so but 80-90% of the time, this is not the case for those clients that are self-doers. 3) For 3 years I’ve been working with StarChapter and must have suggested at least a dozen good suggestions for your website engineers to create/fix and still have not seen the changes produced. I’ve even offered to pay out of pocket for these changes and yet still no further action is available.

Review Source

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