# eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of eviivo Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews JR Jake R OwnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The platform works perfectly for monthly reporting & integrating with all the channels that we need.“ July 24, 2024 RC Rick C ownerReal Estate, Self-employedUsed the software for: 1-2 years. “software glitches in rate plan management and screens.“ August 1, 2024 CR Cavalan R GeschäftsführerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We can customise the interface which is also quite good.“ June 2, 2025 CR Chris R DirectorLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “Customer service when having an issue - left waiting in chat room for long periods of time.“ April 16, 2024 LD Louise D ownerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I like everything about Eviivo especially the monthly rate, very much afordable.“ August 12, 2024 VR Varaporn R Owner-OperatorHospitality, Self-employedUsed the software for: More than 2 years. “The credit card numbers are too small - please use a larger font!“ June 24, 2023 KB Kathleen B She who does what's needed PromptlyRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Eviivo and their support staff are top notch. “ October 2, 2025 AN Amy N Owner, Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: I used a free trial. “They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions.“ July 7, 2023 ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki Louise C. Director's Assistant Hospitality Used the software for: Less than 6 months ### "Highly Recommend " June 28, 2022 5.0 Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. Pros I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. Cons A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. Review Source EC Esther C. Manager Hospitality Used the software for: 2+ years ### "Returned to Eviivo because of customer service" September 1, 2021 5.0 \[SENSITIVE CONTENT\] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service! Pros I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests. Cons I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) After using eviivo for years I decided to try Lodgify on someone else's recommendation. It was a horrible experience and made me realize how much I like eviivo. First Eviivo gives me more control such as switching guest's rooms or entering credit card information-- I could do neither in Lodgify. I felt very restricted and that my hands were always tied with that system.But the biggest issue I had with Lodgify was customer service. After the initial switchover was done It was nearly impossible to even get in contact anyone much less get someone to actually help me. Often I just got a voicemail asking me to call back later. Once in a while I would be able to get ahold of someone and I would explain the problem I was having and they would say a different department handled that. I would say "great, could I speak with them?"to which they would respond "No sorry we can't transfer to them, they don't take calls." "Ok can you have them call me?" and they would say "No sorry they don't schedule calls but you can email them if you would like." It felt like they couldn't be bothered to help me. I expressed this to them on several occasions but they didn't seem to care. I decided even though it was a hassle to switch back I missed the helpfulness of eviivo customer service. At eviivo I can call or email at anytime of they day and they immediately help me, going above and beyond. \[SENSITIVE CONTENT\] have been amazing and so helpful and I am so happy to be back with eviivo!! Review Source Response from eviivo September 17, 2021 Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives! Mike Weimann GM JW Jim W. Owner Hospitality Used the software for: 2+ years ### "Owner aaaaa" July 5, 2024 1.0 Pros Works ok when yo can get on the software or get some support. Cons Force you to change password. Then won't accept a new password! This constant need to change passwords. The inability to get support at 10pm! Now I'm locked out of the poorly designed software, unable to get info on MY bookings! Tried resetting password a dozen times! NO ACCESS! Review Source PD Peggy D. Owner Hospitality Used the software for: 1-2 years ### "Eviivo does what I need it to do" January 20, 2021 4.0 eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it. Pros In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations. Cons The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing eviivo It was offered for those losing Webervations. It Review Source Response from eviivo January 22, 2021 Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable. The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager. But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help. KC Kathleen C. Owner Hospitality Used the software for: Less than 6 months ### "Really pleased with the solution and most importantly the customer service and communication" March 9, 2022 5.0 My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business. Pros Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions. Cons A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/) Reason for choosing eviivo They met my critical use cases and were proactive. Some vendors didn’t even respond to my request for more information Review Source TD Thomas D. Owner/innkeeper Hospitality Used the software for: 1-2 years ### "New Booking engine/software" October 8, 2020 5.0 Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is..... Pros The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season. Cons At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent. Reason for choosing eviivo Seamless transition. Also liked the promotional instructional video. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) No choice really, Res-nexus was going away, and this was the alternative that was offered. Yes there was other systems available but this was a seamless transition. Review Source PC Phillip C. owner Hospitality Used the software for: 2+ years ### "Feature rich and simple to use" June 8, 2021 5.0 Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. Pros Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. Cons We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing eviivo Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others Review Source AP Anthony P. Proprietor Hospitality Used the software for: 2+ years ### "Robust, Comprehensive Features and Easy To Use" February 1, 2023 5.0 Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors. Pros Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars. Cons Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Quality, robustness, professionalism and Customer Service commitment. Review Source JB Jonathan B. Owner Hospitality Used the software for: 6-12 months ### "Small Hotel or B&B PMS" January 26, 2021 5.0 I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start Pros The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments. Cons At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation). Alternatives considered [Hop](https://www.capterra.com/p/173113/HOP/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Many reasons but the main one was the functionality that their technology suite offered to me as a small hotel and the price, although not the cheapest, was great value for what my suite includes. Review Source MF Michele F. Owner Hospitality Used the software for: 2+ years ### "Ease of Use" January 26, 2021 4.0 Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks Pros I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele Cons As mentioned above..sorry put the "least" in the paragraph above Review Source TP Trina P. Manager Consumer Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is Awesome" August 6, 2024 5.0 I love it so many ways to keep your business and keep up with changes. Pros User friendly, support in chat is handy. Cons Love everything the daily planner is super helpful and the calendar view. Review Source Response from eviivo August 8, 2024 Thank you so much for taking the time to leave your review! Our team is always happy to help and we're delighted to see your comments on how the Planner in eviivo Suite is helping you manage your business. RC Rick C. owner Real Estate Used the software for: 1-2 years ### "Great Product, Great People" August 1, 2024 5.0 fantastic support channels via chat (and phone when allowed) Pros channel integration within Google, Hotels.Com, Expedia, VRBO, etc. Cons software glitches in rate plan management and screens. Would also be great to activate and deactivate a plan (vs delete and recreate only) Review Source RS Rachel S. Owner Hospitality Used the software for: 2+ years ### "Will your business benefit from using Eviivo?" February 28, 2022 5.0 Excellent. I can't recommend it enough. As a bit of a technophobe it was a relief to find an online platform which was almost seamless to use. The support provided was excellent. The staff were always polite, patient, efficient and lovely to talk to. I always felt they would go above and beyond. The awards nights were also great fun and enjoyed meeting the team as well as other accommodation providers. Pros The booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated. Cons None. I can't fault this system in any way. Reason for choosing eviivo They were a 1 stop shop. We had to set up Booking.com separately but once this was done we could integrate it in with the rest of the products. It worked very well. Review Source BG Bill G. Proprietor Hospitality Used the software for: Less than 6 months ### "Great product" March 14, 2023 4.0 Eviivo is our main business tool. Without it we would have to manage our bookings and payments on a variety of different software. Eviivo simply makes it simple. Pros One calendar to view all our bookings - that's brilliant! One place to update our property information, again brilliant. Alert messages when someone books or cancels is helpful too. The support i received from \[sensitive content hidden\] when setting up Eviivo was truly exceptional. When the going got tough and the questions got stupid, he never faltered but politely and promptly responded. When there was an issue relating daily rates that he could not solve instantly, he sought technical assistance and came back to me with the answer and solution. He was just so helpful throughout and even worked with me in English language. Hard to fault him! Cons Having to amend OTA websites and accounts as well as Eviivo is a pain. Maintaining accounts with VRBO, Booking, AirBnB etc is difficult. This is not really a fault of Eviivi i know. Reason for choosing eviivo Eviivo was already used by our predecessors in this business. Review Source JS Joy S. Owner Hospitality Used the software for: 1-2 years ### "Eviivo Review" September 17, 2020 3.0 It's ok from our end but our guests are not nearly as happy with it as they were with Webervations. Pros It accurately keeps bookings and I don't have to be concerned about double-booking units. Cons \- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE. Review Source Response from eviivo January 27, 2021 Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd LR Lynne R. inn owner Hospitality Used the software for: 6-12 months ### "Total Disaster of a Reservation Software" March 1, 2020 1.0 Eviivo is an innkeeper's worst nightmare. When we adopted a new, better software and disconnected Eviivo from all of the OTA's, Eviivo had the nerve to charge us THREE MONTHS worth of fees to disconnect, despite the fact that this was not mentioned in any sign-up documents or by any tech support personnel. When we didn't immediately pay the fee, Eviivo maliciously went back into Expedia and reconnected our listing to them causing multiple double-bookings. These folks are bad news. Stay away. Pros There were no redeeming qualities to this software. Cons This software was difficult to implement and use. Eviivo provided literally NO customer support, and they messed up our listings with OTA's..............erroneous pictures, descriptions, poor quality and size of photos, you name it, they did it wrong. We lost a 6-year, five-star listing on Bed & Breakfast .com along with four years of customer records. The transition from RezOvation to Eviivo cost us time, money, and 10% of our previous year's bookings, and gave us months of stress and worry. These people are incompetent and uncaring about customer needs. Reason for choosing eviivo We have since switched to ResNexus, a far better alternative. Their customer support is superior, the product is easier to use, there was a lot of time spent training us, and the transition was virtually seamless (excepting Eviivo interference with the OTAs). ResNexus makes Eviivo look like an app that someone developed in a market/customer vacuum. Glad to be rid of them. Review Source DR Dean R. Owner Hospitality Used the software for: 2+ years ### "best of all" January 25, 2024 5.0 We have used several channels managers and Eviivo has by far been the best we have ever used. The team is great, caring and willing to help. The system is easy to use and has many great features. I would recommend Eviivo to any one. Pros We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar. Cons I wish I could think of something to be critical of but there is nothing. Review Source DK Diane K. Owner/operator Hospitality Used the software for: 1-2 years ### "Poor customer service! " July 16, 2021 2.0 Very unhappy customer! I am going through a very challenging time with trying to cancel my service with your company. My partner has bone marrow cancer and is currently in the hospital having a bone marrow transplant and we will not be continuing with doing our accommodations because of health reasons and Covid. It has also not been very effective for a sm business from the start. I have talked to numerous employees and the last person I talked to said that there would not be additional charges for extenuating services yet I continue to be billed and charged. Please comply with what I was told by your employee. This is now taken up more time and energy at a very stressful time! Pros I did not like this software. Now it will not even let me send in this review. Cons Not user friendly. Frustrating now as it will not send without putting more info in. Review Source Response from eviivo July 26, 2021 Hi Diane. First, let me express my sympathies for what you and your partner are going through currently. I do hope a healthy recovery is in order for you. In regards to your termination, we actually responded immediately with your termination request within our contractual agreement with you which is an industry standard 90-day termination. That said, due to your unfortunate circumstances, we did make an exception and reduced the termination notification period to 1 month. As a 2+ year customer of eviivo, you should also be aware we always bill 30 days in arrears...which means the bill that you received in July was your last bill from us. When you migrated from the previous product back in 2019, we offered a very stripped down version of eviivo that did not have most of our awared-winning functionality built into it. In retrospect, allowing you to not have Channel Manager, as an example to increase your occupancy, probably did you no favors. I will call you to discuss. IS Isuru S. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "Overall a quality product" December 23, 2016 4.0 I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job. Pros Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today. Cons Website is not mobile friendly, and there is no mobile application as well. Review Source Response from eviivo January 4, 2017 Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team JC John C. Owner Hospitality Used the software for: 2+ years ### "Feedback" March 10, 2022 4.0 The Eviivo university is a great resource as are the master classes. The communication has been excellent. The team works together to resolve our issues. Their accessibility helps resolve issues quickly. They clearly explain the solutions to our problems. The staff of \[SENSITIVE CONTENT\] have all been clear, thorough and friendly. I have worked with others but mostly with this group. When cases are created we are sure to get notification of the process and or resolution. The continuing improvements have made the suite even easier to use and address issues that I'm sure where flagged by users. The extensive reports page covers everything we need to run our inn. The app has a had time connecting to the server and we cannot use the app to book with a guest while on the phone. Pros The ease of understanding. User friendly. Comprehensiveness. Cons Integration was bumping due to lack of staffing during merge from Resovations. Review Source DB Dawn B. Innkeeper/Special Event Coordinator Hospitality Used the software for: Less than 6 months ### ""Less is More"" March 21, 2019 1.0 \*80% of the required information, including images of the property and rooms, already lists on the perspective clients website, therefore this is redundant and nonessential. \*Eviivo is merely the reservations booking engine for a company, who already has a website, therefore the format and the content of the entire booking engine should be MUCH more simplistic. The plethora of "bells & whistles" is unnecessary and creates additional input work for the client. \*A considerable amount of the lodging verbiage used for descriptions of the property and rooms is not relevant to businesses located in the USA. The tactic of forcing clients to convert by a specific date is unprofessional conduct on the part of Eviivo. Shutting down a client's current booking engine prematurely, prior to sorting out migration "bugs" and issues, will definitely cause a substantial loss of revenue for the client. In addition, Customer Support should be available during USA business hours, not UK ones; with extended after-hours support available during the initial migration phase, at the very least. Pros Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with. Cons \*required input of redundant information, which already lists on my business website (pictures & property/room details) \*lack of tech support \*the current format is not user friendly; needs to be much more simplistic \*system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) \*lack of pricing breakdown for individual dates, when multiple dates are booked \*lodging verbiage which is irrelevant to businesses located in the USA Review Source Response from eviivo April 18, 2019 Hi Dawn, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Webervations. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo JT John T. Owner Hospitality Used the software for: 2+ years ### "Highly recommended " February 18, 2022 5.0 Hard to think how we managed without it Pros The sheer simplicity of the software controlling our room bookings with minimal input from staff. Cons The Eviivo suite is constantly being improved and anything I’ve come across I didn’t think worked for me customer service resolved Review Source PL Paul L. Owner Hospitality Used the software for: Less than 6 months ### "Deceitful pricing and terrible support! Stay away!" June 13, 2019 1.0 I understand that not all software is perfect but the main problem we have is that critical bugs have gone unfixed for over 5 months and the organization has been deceitful in their contracting. They promised a similar monthly payment for similar functionality but we are paying over 3 times more for less functions. This is not ok. Pros It looks like the software could have potential if they were able to fix issues in a timely manner. While they have some good pieces of functionality, they get lost amongst all the other bugs and lack of functionality. Cons I want to start by saying we were patient for over 4 months understanding that Eviivo was managing many migrations from rezovation and issues would arise, but after 6 months we have run out of patience! The customer services organization is terrible! It is not the agents fault but any contact always leads to a dead end and we cannot get any manager to contact us. The software has constant outages that are never mentioned and they cannot fix basic but critical issues as getting accurate time stamps for reporting. Currently since their servers are in the UK all our transactions are logged 8 hours later than the actual time making our financials all wrong. This issues has been going on for about 5 months with no fix. Sales also was deceitful during our migration process resulting in us paying over 3 times more than we did prior to our migration from Rezovation due to hidden processing fees. More expense for less functionality! Also, nobody from their team will bother calling us to discuss the concern. This list can go on for quite a while unfortunately. As a small business owner I feel powerless and get a clear sense Eviivo coyuld care less about us and our business. Stay away from this software!! Review Source TM Tim M. Founder Real Estate Used the software for: Less than 6 months ### "Great product design, Fantastic people, great service" April 14, 2023 5.0 Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with. Everyone that picks up your call is patient and professional and, how they lead you to your solution is just remarkable.They have a computer-say-yes attitude. They are humans, they do not act like 'robotic people' in customer service centers.As a start-up, we used eviiio and would definitely recommend it. Pros Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with, including the finance/payment teams - great humans.Everyone that picks up your call is patient and professional and, how they lead you to your solution is just remarkable.They have a computer-say-yes attitude. They are humans, they do not act like 'robotic people' in customer service centers.As a start-up, we used eviiio and would definitely recommend it. Cons I think eviivo may need to hire more great people (like they already have) because it seems just too busy, and too much volume for single Account/Set Up/Go Live Managers. The Managers clearly do their very best to help you Go Live and deliver great service while doing so - but one can tell they are kind of overworked. Reason for choosing eviivo Via Data - Customer reviews, and also well recommended by an acquaintance, though I was warned that it was pricier than most. But I think it's worth it. Review Source VR Varaporn R. Owner-Operator Hospitality Used the software for: 2+ years ### "Eviivo is the best! Especially \[sensitive content hidden\] " June 24, 2023 5.0 Excellent - they are there to assist and they do a great job! Especially superior eviivo workers \[sensitive content hidden\] Pros Their great platform - and excellent eviivo workers - Like superior eviivo workers \[sensitive content hidden\] Cons The credit card numbers are too small - please use a larger font! Reason for choosing eviivo I gave eviivo a try and never have regretted it! Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)