--- title: "eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/66294/eviivo-suite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of eviivo Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews CR Cavalan R GeschäftsführerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We can customise the interface which is also quite good.“ June 2, 2025 RC Rick C ownerReal Estate, Self-employedUsed the software for: 1-2 years. “software glitches in rate plan management and screens.“ August 1, 2024 JR Jake R OwnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The platform works perfectly for monthly reporting & integrating with all the channels that we need.“ July 24, 2024 CR Chris R DirectorLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “Customer service when having an issue - left waiting in chat room for long periods of time.“ April 16, 2024 KB Kathleen B She who does what's needed PromptlyRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Eviivo and their support staff are top notch. “ October 2, 2025 TJ Todd J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “European lodging paradigm is difficult for most to understand“ November 21, 2023 CR Cavalan R GeschäftsführerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The system is easy to operate in the back office.“ June 2, 2025 LO Linda O Owner Hospitality, Self-employedUsed the software for: More than 2 years. “The problem I have is if I want to change something once a year I’ve forgotten what I did from one year to the next it’s important to be able to ring to speak to someone to help me with that“ December 14, 2022 ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki Louise C. Director's Assistant Hospitality Used the software for: Less than 6 months ### "Highly Recommend " June 28, 2022 5.0 Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. Pros I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. Cons A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. Review Source PC Phillip C. owner Hospitality Used the software for: 2+ years ### "Feature rich and simple to use" June 8, 2021 5.0 Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. Pros Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. Cons We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing eviivo Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others Review Source SS Sean S. Controller Hospitality Used the software for: 2+ years ### "7 years of pulling my hair out..." August 22, 2016 2.0 So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us. Pros Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary. Cons The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports Review Source AP Anthony P. Proprietor Hospitality Used the software for: 2+ years ### "Robust, Comprehensive Features and Easy To Use" February 1, 2023 5.0 Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors. Pros Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars. Cons Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Quality, robustness, professionalism and Customer Service commitment. Review Source JB Jonathan B. Owner Hospitality Used the software for: 6-12 months ### "Small Hotel or B&B PMS" January 26, 2021 5.0 I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start Pros The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments. Cons At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation). Alternatives considered [Hop](https://www.capterra.com/p/173113/HOP/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Many reasons but the main one was the functionality that their technology suite offered to me as a small hotel and the price, although not the cheapest, was great value for what my suite includes. Review Source MF Michele F. Owner Hospitality Used the software for: 2+ years ### "Ease of Use" January 26, 2021 4.0 Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks Pros I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele Cons As mentioned above..sorry put the "least" in the paragraph above Review Source KC Kerensa C. Owner Hospitality Used the software for: 2+ years ### "Eviivo recommendation" February 22, 2022 5.0 Great experience and such helpful support, made it easy to sit back and forget about it Pros It does what you need it to do and the service teams are always very helpful in filling in any gaps. I've used the software in my Guesthouse for 6 years and I'd have no hesitation in using Eviivo in my next business Cons The RATES section always seemed to confuse me ... luckily the helpline was always there to put me right. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo I liked the response and thorough attention from the Sales department Review Source PS Petra S. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very User Friendly" April 8, 2020 5.0 I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar. Pros my initial training session was very important and over time - it is quite an easy system to use Cons Nothing so far, but I do need to take the time and discover all that Eviivo does. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing eviivo something that was not complicated / user friendly / costs approximately $1 a day - same as Xotelia. We are a small Bed & Breakfast with only 2 suites and it was important I had an easy / efficient channel manager. The customer service support was also quite important. I do like their follow up and the reaching out to the business owners. Review Source DS Debbie S. Accountant Hospitality Used the software for: 1-2 years ### "Software with a lot of options!!!" October 8, 2020 4.0 Pros I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers. Cons I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing eviivo It became to difficult to switch. I really liked Rezovations!!! Review Source WW Walter W. Owner Operator Real Estate Used the software for: 1-2 years ### "Great Customer support" March 29, 2022 5.0 Pros We are new to the software but so far the support has been great. The support team takes their time answering my questions. Cons Nothing so far, I am working on getting the auto emails to go out like I like it but so far it is going OK Reason for choosing eviivo yes Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) No Customer support, they always seemed to be in a rush to get off the phone or chat Review Source DB Donna B. Owner Hospitality Used the software for: 1-2 years ### "Eviivo was the suggested replacement for Webervations" July 2, 2021 4.0 This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit. Pros More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me. Cons In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost. Reason for choosing eviivo At the time it was the suggested alternative to Webervations, and I thought it would be the product supported by the Chamber of Commerce. Unfortunately they decided to go in a different direction, and given the time and effort in getting set up with Eviivo, along with the 3rd part credit card processor, I decided not to make another switch Review Source Response from eviivo July 9, 2021 Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US GS Graham S. Owner Hospitality Used the software for: 2+ years ### "Eviivo - a great PMS for managing 2 bedroom room cottages or 100+ room hotels" February 24, 2023 5.0 I chose Eviivo from a shortlist of maybe half a dozen products when I started out three and a half years ago now and I've grown my business on the back of it. The support during the pandemic of 202/21 was exceptional too. And the price has been a constant too, which is really nice. To be honest, I can't imagine being without Eviivo now. Pros The support. It's second to none. You don't need it often, but when you do it's there for you. Cons To be honest I can't think of any features I don't like about Eviivo. And I rarely think of improvements that could be made to it (although I do sit up and take notice when Eviivo bring out improvments). I suppose I could cite the fact that there isnt a facility within the software where users can suggest improvements (or not one I've found anyway). Also, Eviivo don't have an affiliate scheme which is a pity, otherwise I'd probably be even more pro Eviivo than I am already! Review Source EL Eloise L. Owner Hospitality Used the software for: 1-2 years ### "Excellent value for the price! " February 16, 2022 5.0 Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be! Pros Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day. Cons Some things take too long to set up when you get started. But worth the effort. Reason for choosing eviivo Guesty requires too many integrations with other software before you can match the functionality available with eviivo. Siteminder does not deal with vacation rentals well at all. Their mobile app was poor. Their functionality and channel management badly integrated. Lots of gaps on invoicing and taxes too. Review Source SS Sheri S. Owner Hospitality Used the software for: Less than 6 months ### "WORST EXPERIENCE EVER" February 11, 2019 1.0 Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations. Pros Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best. Cons This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the reservation page. I am 2 weeks into this and have not even received a phone call back from eviivo and the booking engine is still NOT working. The customer service is NON EXISTENT. No one answers the phone, their online chat support is not staffed and most often is unavailable, email and support tickets go unanswered. I have a small lodging property and pride myself on being responsive to the requests of my guests. I am dumbfounded by the total lack of regard eviivo has for their customers. Each day that goes by without the booking engine working properly is costing my business revenue and disservicing my guests. Here are more negatives: 1. The address field asks only for a zip code and not the guests full address. Why? 2. The Discover card and Amex logos do not appear as accepted forms of payment even if your business accepts them. 3. The confirmation letter generated is poorly worded, is largely not customizable and is confusing for a guest to understand. 4. The booking page uses language native to the UK but not the US. Ex: Forename and Surname vs First and Last name. Review Source Response from eviivo April 18, 2019 Hi Sheri, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo cA clyde A. Manager Hospitality Used the software for: 2+ years ### "Very poor as compared to their desktop version." February 6, 2018 2.0 We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be) Pros As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email. Cons As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms." 3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest. 4. Increased clicks to accomplish almost everything compared to the old system. Review Source DR Dean R. Owner Hospitality Used the software for: 2+ years ### "best of all" January 25, 2024 5.0 We have used several channels managers and Eviivo has by far been the best we have ever used. The team is great, caring and willing to help. The system is easy to use and has many great features. I would recommend Eviivo to any one. Pros We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar. Cons I wish I could think of something to be critical of but there is nothing. Review Source DK Diane K. Owner/operator Hospitality Used the software for: 1-2 years ### "Poor customer service! " July 16, 2021 2.0 Very unhappy customer! I am going through a very challenging time with trying to cancel my service with your company. My partner has bone marrow cancer and is currently in the hospital having a bone marrow transplant and we will not be continuing with doing our accommodations because of health reasons and Covid. It has also not been very effective for a sm business from the start. I have talked to numerous employees and the last person I talked to said that there would not be additional charges for extenuating services yet I continue to be billed and charged. Please comply with what I was told by your employee. This is now taken up more time and energy at a very stressful time! Pros I did not like this software. Now it will not even let me send in this review. Cons Not user friendly. Frustrating now as it will not send without putting more info in. Review Source Response from eviivo July 26, 2021 Hi Diane. First, let me express my sympathies for what you and your partner are going through currently. I do hope a healthy recovery is in order for you. In regards to your termination, we actually responded immediately with your termination request within our contractual agreement with you which is an industry standard 90-day termination. That said, due to your unfortunate circumstances, we did make an exception and reduced the termination notification period to 1 month. As a 2+ year customer of eviivo, you should also be aware we always bill 30 days in arrears...which means the bill that you received in July was your last bill from us. When you migrated from the previous product back in 2019, we offered a very stripped down version of eviivo that did not have most of our awared-winning functionality built into it. In retrospect, allowing you to not have Channel Manager, as an example to increase your occupancy, probably did you no favors. I will call you to discuss. IS Isuru S. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "Overall a quality product" December 23, 2016 4.0 I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job. Pros Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today. Cons Website is not mobile friendly, and there is no mobile application as well. Review Source Response from eviivo January 4, 2017 Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team JC John C. Owner Hospitality Used the software for: 2+ years ### "Feedback" March 10, 2022 4.0 The Eviivo university is a great resource as are the master classes. The communication has been excellent. The team works together to resolve our issues. Their accessibility helps resolve issues quickly. They clearly explain the solutions to our problems. The staff of \[SENSITIVE CONTENT\] have all been clear, thorough and friendly. I have worked with others but mostly with this group. When cases are created we are sure to get notification of the process and or resolution. The continuing improvements have made the suite even easier to use and address issues that I'm sure where flagged by users. The extensive reports page covers everything we need to run our inn. The app has a had time connecting to the server and we cannot use the app to book with a guest while on the phone. Pros The ease of understanding. User friendly. Comprehensiveness. Cons Integration was bumping due to lack of staffing during merge from Resovations. Review Source DB Dawn B. Innkeeper/Special Event Coordinator Hospitality Used the software for: Less than 6 months ### ""Less is More"" March 21, 2019 1.0 \*80% of the required information, including images of the property and rooms, already lists on the perspective clients website, therefore this is redundant and nonessential. \*Eviivo is merely the reservations booking engine for a company, who already has a website, therefore the format and the content of the entire booking engine should be MUCH more simplistic. The plethora of "bells & whistles" is unnecessary and creates additional input work for the client. \*A considerable amount of the lodging verbiage used for descriptions of the property and rooms is not relevant to businesses located in the USA. The tactic of forcing clients to convert by a specific date is unprofessional conduct on the part of Eviivo. Shutting down a client's current booking engine prematurely, prior to sorting out migration "bugs" and issues, will definitely cause a substantial loss of revenue for the client. In addition, Customer Support should be available during USA business hours, not UK ones; with extended after-hours support available during the initial migration phase, at the very least. Pros Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with. Cons \*required input of redundant information, which already lists on my business website (pictures & property/room details) \*lack of tech support \*the current format is not user friendly; needs to be much more simplistic \*system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) \*lack of pricing breakdown for individual dates, when multiple dates are booked \*lodging verbiage which is irrelevant to businesses located in the USA Review Source Response from eviivo April 18, 2019 Hi Dawn, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Webervations. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo AH Alison H. Owner Hospitality Used the software for: 2+ years ### "Keeping life simple." December 3, 2022 5.0 Pros I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to? Cons I can't think of any things that need to be changed. Review Source MD Meredith D. Owner Hospitality Used the software for: 2+ years ### "Epic implosion of quality and functionality after 17 years..." January 31, 2016 2.0 Pros We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform. Cons Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere. Review Source LD Louise D. owner Hospitality Used the software for: 2+ years ### "Lovely chanel manager" August 12, 2024 5.0 Pros I like everything about Eviivo especially the monthly rate, very much afordable. Cons to many pop up messages and changes in the system Review Source TP Trina P. Manager Consumer Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is Awesome" August 6, 2024 5.0 I love it so many ways to keep your business and keep up with changes. Pros User friendly, support in chat is handy. Cons Love everything the daily planner is super helpful and the calendar view. Review Source Response from eviivo August 8, 2024 Thank you so much for taking the time to leave your review! Our team is always happy to help and we're delighted to see your comments on how the Planner in eviivo Suite is helping you manage your business. VR Varaporn R. Owner-Operator Hospitality Used the software for: 2+ years ### "Eviivo is the best! Especially \[sensitive content hidden\] " June 24, 2023 5.0 Excellent - they are there to assist and they do a great job! Especially superior eviivo workers \[sensitive content hidden\] Pros Their great platform - and excellent eviivo workers - Like superior eviivo workers \[sensitive content hidden\] Cons The credit card numbers are too small - please use a larger font! Reason for choosing eviivo I gave eviivo a try and never have regretted it! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.