# eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 1st, 2026 # Reviews of eviivo Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews JR Jake R OwnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The platform works perfectly for monthly reporting & integrating with all the channels that we need.“ July 24, 2024 RC Rick C ownerReal Estate, Self-employedUsed the software for: 1-2 years. “software glitches in rate plan management and screens.“ August 1, 2024 CR Cavalan R GeschäftsführerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We can customise the interface which is also quite good.“ June 2, 2025 CR Chris R DirectorLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “Customer service when having an issue - left waiting in chat room for long periods of time.“ April 16, 2024 LD Louise D ownerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I like everything about Eviivo especially the monthly rate, very much afordable.“ August 12, 2024 SM Steve M DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. “ September 17, 2022 KB Kathleen B She who does what's needed PromptlyRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Eviivo and their support staff are top notch. “ October 2, 2025 TJ Todd J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “European lodging paradigm is difficult for most to understand“ November 21, 2023 ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki Louise C. Director's Assistant Hospitality Used the software for: Less than 6 months ### "Highly Recommend " June 28, 2022 5.0 Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. Pros I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. Cons A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. Review Source KC Kathleen C. Owner Hospitality Used the software for: Less than 6 months ### "Really pleased with the solution and most importantly the customer service and communication" March 9, 2022 5.0 My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business. Pros Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions. Cons A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/) Reason for choosing eviivo They met my critical use cases and were proactive. Some vendors didn’t even respond to my request for more information Review Source SS Sean S. Controller Hospitality Used the software for: 2+ years ### "7 years of pulling my hair out..." August 22, 2016 2.0 So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us. Pros Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary. Cons The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports Review Source TD Thomas D. Owner/innkeeper Hospitality Used the software for: 1-2 years ### "New Booking engine/software" October 8, 2020 5.0 Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is..... Pros The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season. Cons At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent. Reason for choosing eviivo Seamless transition. Also liked the promotional instructional video. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) No choice really, Res-nexus was going away, and this was the alternative that was offered. Yes there was other systems available but this was a seamless transition. Review Source PC Phillip C. owner Hospitality Used the software for: 2+ years ### "Feature rich and simple to use" June 8, 2021 5.0 Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. Pros Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. Cons We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing eviivo Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others Review Source AP Anthony P. Proprietor Hospitality Used the software for: 2+ years ### "Robust, Comprehensive Features and Easy To Use" February 1, 2023 5.0 Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors. Pros Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars. Cons Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Quality, robustness, professionalism and Customer Service commitment. Review Source JB Jonathan B. Owner Hospitality Used the software for: 6-12 months ### "Small Hotel or B&B PMS" January 26, 2021 5.0 I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start Pros The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments. Cons At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation). Alternatives considered [Hop](https://www.capterra.com/p/173113/HOP/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Many reasons but the main one was the functionality that their technology suite offered to me as a small hotel and the price, although not the cheapest, was great value for what my suite includes. Review Source MF Michele F. Owner Hospitality Used the software for: 2+ years ### "Ease of Use" January 26, 2021 4.0 Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks Pros I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele Cons As mentioned above..sorry put the "least" in the paragraph above Review Source KC Kerensa C. Owner Hospitality Used the software for: 2+ years ### "Eviivo recommendation" February 22, 2022 5.0 Great experience and such helpful support, made it easy to sit back and forget about it Pros It does what you need it to do and the service teams are always very helpful in filling in any gaps. I've used the software in my Guesthouse for 6 years and I'd have no hesitation in using Eviivo in my next business Cons The RATES section always seemed to confuse me ... luckily the helpline was always there to put me right. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo I liked the response and thorough attention from the Sales department Review Source PS Petra S. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very User Friendly" April 8, 2020 5.0 I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar. Pros my initial training session was very important and over time - it is quite an easy system to use Cons Nothing so far, but I do need to take the time and discover all that Eviivo does. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing eviivo something that was not complicated / user friendly / costs approximately $1 a day - same as Xotelia. We are a small Bed & Breakfast with only 2 suites and it was important I had an easy / efficient channel manager. The customer service support was also quite important. I do like their follow up and the reaching out to the business owners. Review Source JR Jake R. Owner Real Estate Used the software for: 2+ years ### "Amazing Experience" July 24, 2024 5.0 Pros Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier. Cons Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations. Review Source Response from eviivo August 8, 2024 Thank you so much for your review. It's fantastic to hear how much eviivo Suite is helping the team run your busy business and accounting. We're always happy to help and will be in touch to understand more about the Airbnb challenges you've mentioned. TP Trina P. Manager Consumer Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is Awesome" August 6, 2024 5.0 I love it so many ways to keep your business and keep up with changes. Pros User friendly, support in chat is handy. Cons Love everything the daily planner is super helpful and the calendar view. Review Source Response from eviivo August 8, 2024 Thank you so much for taking the time to leave your review! Our team is always happy to help and we're delighted to see your comments on how the Planner in eviivo Suite is helping you manage your business. SM Steve M. Director Hospitality Used the software for: 2+ years ### "White Pine camps review of the Eviivo booking engine." September 17, 2022 4.0 The transition from Weberations to Eviivo was horrible at first, given the terrible customer support at the time. But after the Austin support group was staffed and trained it has become one of the best support groups we experiance and is far superior to the OTA's Airbnb, Booking.com or VRBO's . Hats off to the current support group. Pros Robust functionality and the quality and quantity of the available support Cons Customers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. Customer reach out to us and complain about the process and we have to spend time with them to help and explain. When glitches and bugs occur in the software ( Like the event when Payments stopped or deposits suddenly included taxes) it takes far too long to correct the issue., (often 3 weeks+) Review Source Response from eviivo September 23, 2022 Steve, Thank you for taking the time to review. We appreciate the candor. A couple items of note. First...your observation about our robust functionality / ease of use dilemma is common. eviivo literally has more than 30 software engineers that are constantly working on the platform. We purposely focused on making the platform more comprehensive from the beginning. Recently, we have worked just as hard to improve the ease of use & to improve our training. These improvements are continuing. In regards to your reference to the payments issue that occurrred, please note that was an issue with a merchant provider partner...not with eviivo. In fact, it was eviivo who pressed and found the issue on behalf of you and others. Lastly, we really appreciate your call out of our support team's performance. In fact, Capterra users have done the same calling out eviivo's support team as much better than industry average. Thank you for your continued patronage! CD Carl D. Owner Hospitality Used the software for: 2+ years ### "Review of Eviivo." April 30, 2024 5.0 OK, They are professional; and, courtious. I will call, upset over a seemingly impossible, task or problem and They work it out, work me through it. Our guests are drawn to small inns and hotels and like the closeness we and our business ( systems ) project. We engage and deal with many experienced world travelers. Our guests will usually explore our Island on their own, instead of a big structured tour. We have hiking equip, snorkle equip, and know the beaches . So what we offer I feel fits with the personality of Eviivo. Pros People professional, helpful. Channel master does it's job. They are small and we are small, Gives a personal touch. Most of our guests from Europe, think a UK company works well. Cons Small, computer can sometimes lag real time, We are across many time zones so it's important to respond to guests , quickly. Small , not many people , no gaint resource think tank to draw upon. Small works both ways. Hours of operation can be hard since we are in middle of Pacific ocean, We are 5 or 6 hours off Austin. Things get pushed to tomorrow, Reason for choosing eviivo Its was a cut over we wanted our data secure Review Source EL Eloise L. Owner Hospitality Used the software for: 1-2 years ### "Excellent value for the price! " February 16, 2022 5.0 Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be! Pros Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day. Cons Some things take too long to set up when you get started. But worth the effort. Reason for choosing eviivo Guesty requires too many integrations with other software before you can match the functionality available with eviivo. Siteminder does not deal with vacation rentals well at all. Their mobile app was poor. Their functionality and channel management badly integrated. Lots of gaps on invoicing and taxes too. Review Source AW Audrey W. Used the software for: Less than 6 months ### "Eviivo has been Very Harmful to our Business since Going Live" February 6, 2019 1.0 Pros There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful. Cons Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable. Review Source Response from eviivo April 18, 2019 Hi Audrey, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo TJ Tiggy J. Owner Hospitality Used the software for: 2+ years ### "My Eviivo review" June 10, 2021 4.0 I was asked, a few years ago, to do a filmed review for Eviivo. No problems until I was asked about support given to us by Eviivo! I indicated that they should miss that question! I really didn’t want to give such a negative reply, the only one I could give at the time! If I was to repeat the performance I would now be able to praise the support with live chat when you need it and the list of most asked questions answered etc. Well done Eviivo for listening! Pros The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have. Cons The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up. Review Source AD Ann-Marie D. Owner Hospitality Used the software for: 6-12 months ### "Great Software for our 5 guest room B&B" October 27, 2020 5.0 From the day we got our first phone call about the possibility of using Eviivo Suite through the set up process with it and the day we "went live" with the online calendar after importing from an Excel program all the past and future reservations from our previous channel manager, we had a very good experience. The Customer Service and Sales People were very anxious to help us transition to Eviivo and to make it as stressless, seamless and smallest use of time they could. I recommend Eviivo to any size business because the Customer Service and Sales Departments know how to tailor this product to the needs of the business. We were "up and running" within a few days with few minor glitches ... mostly because I am not a high tech person and needed to learn a few things to work out the details of what I needed to do from our laptop to contribute to the set up. Customer Service goes out of their way to be sure their customer is confident and knowledgeable about how to use the Eviivo Suite and the entire array of selections offered. They surely helped us. This switch to Eviivo has been an invaluable time saver and more economical for us as well. Thank you so much Eviivo!!!! Ann-Marie Dixon, Owner, High Hill Inn B&B, Vermont (16 years in business). Pros I liked the ease of use of this software. All the answers to the guest bookings are at our "fingertips" with a click or two on the computer. Ease of finding the guest on the calendar, ease of running their deposit, ease of running their check-in and balance due, ease of identifying their booking agency, ease of finding their phone number. Also easy to enter manually a reservation we take over the phone or by email. Cons There wasn't anything I didn't like about this software! Reason for choosing eviivo Not applicable Review Source MS Michael S. Co-owner Hospitality Used the software for: 2+ years ### "Used by the #1 Small Hotel in the World" February 10, 2021 5.0 Our overall experience is that for us, we would have no need for any other product. Pros We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us. Cons There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk Reason for choosing eviivo Ease of use, great interface Review Source JN Julie N. Owner/manager Hospitality Used the software for: 2+ years ### "I would be LOST without Eviivo" October 11, 2022 5.0 Honestly, it is the incredible customer service that makes Eviivo stand out to me. I have asked some dumb questions over the years as I was learning and thrown in the deep end. Eviivo always helped and directed me to more information and helpful answers. They are always there and no question is too small. They are friendly and dedicated!! Pros When I bought the inn, they already had Eviivo running the software and I just continued. They make it easy to see at a glance where you are and who is coming in. Plus they have LOADS of online tutorials that I wish I would have done earlier. Cons Can't think of anything I don't like, it is amazing! Review Source AH Anthony H. Owner Hospitality Used the software for: 2+ years ### "eviivo's new mobile app is a great addition " March 4, 2022 5.0 eviivo is the lifeline of our business. The Reservation Management System must work all the time; it must be online all the time; it cannot fail ever...eviivo fulfills those needs. Pros We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone. Cons Nothing of significance...eviivo keeps making improvements to enhance the user experience. Review Source AH Alison H. Owner Hospitality Used the software for: 2+ years ### "Keeping life simple." December 3, 2022 5.0 Pros I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to? Cons I can't think of any things that need to be changed. Review Source MD Meredith D. Owner Hospitality Used the software for: 2+ years ### "Epic implosion of quality and functionality after 17 years..." January 31, 2016 2.0 Pros We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform. Cons Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere. Review Source CD Carolyn D. Owner Hospitality Used the software for: 1-2 years ### "Online Business partner" September 8, 2020 5.0 We had a struggle with the learning curve when we first moved over to a vevo but became more and more comfortable with it to the point with now we are extremely comfortable. Always learning always finding out new ways of doing things Pros We are very happy with how evil organizes our bookings for us. The new buffering option is excellent for us during the COVID-Also very useful with the COVID-19 recommendations Staff are extremely helpful when we run into difficulties and answer all of our questions. Their response time has improved very much over over the time. We would recommend it to our Business colleagues Cons It would be useful if there was a more detailed manual to follow to help with the learning curve. For example I was using rate plan to change dates and prices. But then found out after many uses that all I needed to do was going to force booking. Information like that like if it FAQs it could be sent periodically with updates and changes that are happening would be useful.If I missed the memo I apologize.. Review Source Response from eviivo January 29, 2021 Thanks for the kind words, Carolyn! You can find detailed help guides (plus videos, webinars, Masterclasses, and eLearning modules) on eviivo University. Hope this helps! James Shephard, Territory Manager TW Tod W. Owner Hospitality Used the software for: 2+ years ### "Everything we need!" January 25, 2022 5.0 Pros I have four Bed and Breakfast in Natchitoches, Louisiana. Being able to view all four properties reservations at one time makes it easier to, make new reservations and view/modify existing reservations. The ability to see Arrivals, In House and Departures of guest is a very nice feature that help us manage our team of employees. Just recently we started using the new Eviivo app that now allows us to complete many of the same task on our mobile phones and tablets. Our customers have complemented the ease of making reservations online. We are in the process of adding Chanel Manager, Payment Manager and Guest Manager and so far, have had excellent assistance getting these implemented. I am looking forward to integrating Eviivo with our existing Heartland Payment Systems and Quickbooks. Cons Since we implemented Eviivo we have only used the Property Manager and we have had no issues. Review Source Similar Products Featured ## Related categories [Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.