# eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of eviivo Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews Comprehensive onboarding and resources 85% positive reviews out of 60 Most reviewers find training and learning curve manageable, with ample tutorials, responsive support, and accessible guidance. Unreliable and slow phone assistance 73% negative reviews out of 37 Most users comment phone support is difficult to reach, with slow responses, unresolved issues, and frequent unreturned calls. Supportive and knowledgeable staff team 87% positive reviews out of 38 Most reviewers describe staff professionalism as attentive, patient, and consistently helpful in resolving issues efficiently. Complicated and delayed payment system 71% negative reviews out of 34 Most users report payment processing involves hidden fees, confusing invoicing, slow payouts, and limited integration with merchant accounts. Versatile and evolving feature set 80% positive reviews out of 35 Most reviewers indicate features are robust, user-friendly, regularly updated, and support various operational needs effectively. Challenging and unclear cancellation process 80% negative reviews out of 25 Most reviewers describe cancellation as frustrating, citing ongoing charges, lack of communication, and unexpected termination fees. ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki Louise C. Director's Assistant Hospitality Used the software for: Less than 6 months ### "Highly Recommend " June 28, 2022 5.0 Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. Pros I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. Cons A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. Review Source KC Kathleen C. Owner Hospitality Used the software for: Less than 6 months ### "Really pleased with the solution and most importantly the customer service and communication" March 9, 2022 5.0 My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business. Pros Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions. Cons A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/) Reason for choosing eviivo They met my critical use cases and were proactive. Some vendors didn’t even respond to my request for more information Review Source JW Jim W. Owner Hospitality Used the software for: 2+ years ### "Owner aaaaa" July 5, 2024 1.0 Pros Works ok when yo can get on the software or get some support. Cons Force you to change password. Then won't accept a new password! This constant need to change passwords. The inability to get support at 10pm! Now I'm locked out of the poorly designed software, unable to get info on MY bookings! Tried resetting password a dozen times! NO ACCESS! Review Source TD Thomas D. Owner/innkeeper Hospitality Used the software for: 1-2 years ### "New Booking engine/software" October 8, 2020 5.0 Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is..... Pros The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season. Cons At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent. Reason for choosing eviivo Seamless transition. Also liked the promotional instructional video. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) No choice really, Res-nexus was going away, and this was the alternative that was offered. Yes there was other systems available but this was a seamless transition. Review Source PC Phillip C. owner Hospitality Used the software for: 2+ years ### "Feature rich and simple to use" June 8, 2021 5.0 Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. Pros Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. Cons We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing eviivo Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others Review Source AP Anthony P. Proprietor Hospitality Used the software for: 2+ years ### "Robust, Comprehensive Features and Easy To Use" February 1, 2023 5.0 Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors. Pros Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars. Cons Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Quality, robustness, professionalism and Customer Service commitment. Review Source JB Jonathan B. Owner Hospitality Used the software for: 6-12 months ### "Small Hotel or B&B PMS" January 26, 2021 5.0 I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start Pros The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments. Cons At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation). Alternatives considered [Hop](https://www.capterra.com/p/173113/HOP/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Many reasons but the main one was the functionality that their technology suite offered to me as a small hotel and the price, although not the cheapest, was great value for what my suite includes. Review Source MF Michele F. Owner Hospitality Used the software for: 2+ years ### "Ease of Use" January 26, 2021 4.0 Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks Pros I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele Cons As mentioned above..sorry put the "least" in the paragraph above Review Source KC Kerensa C. Owner Hospitality Used the software for: 2+ years ### "Eviivo recommendation" February 22, 2022 5.0 Great experience and such helpful support, made it easy to sit back and forget about it Pros It does what you need it to do and the service teams are always very helpful in filling in any gaps. I've used the software in my Guesthouse for 6 years and I'd have no hesitation in using Eviivo in my next business Cons The RATES section always seemed to confuse me ... luckily the helpline was always there to put me right. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo I liked the response and thorough attention from the Sales department Review Source PS Petra S. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very User Friendly" April 8, 2020 5.0 I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar. Pros my initial training session was very important and over time - it is quite an easy system to use Cons Nothing so far, but I do need to take the time and discover all that Eviivo does. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing eviivo something that was not complicated / user friendly / costs approximately $1 a day - same as Xotelia. We are a small Bed & Breakfast with only 2 suites and it was important I had an easy / efficient channel manager. The customer service support was also quite important. I do like their follow up and the reaching out to the business owners. Review Source JR Jake R. Owner Real Estate Used the software for: 2+ years ### "Amazing Experience" July 24, 2024 5.0 Pros Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier. Cons Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations. Review Source Response from eviivo August 8, 2024 Thank you so much for your review. It's fantastic to hear how much eviivo Suite is helping the team run your busy business and accounting. We're always happy to help and will be in touch to understand more about the Airbnb challenges you've mentioned. sD steve D. boss Facilities Services Used the software for: Less than 6 months ### "review \*\*\*" September 5, 2024 5.0 brilliant that's it Pros their support is second to none Cons no sand box environment to see what the client experiences when making changes to temple emails timing etc Review Source DB Donna B. Owner Hospitality Used the software for: 1-2 years ### "Eviivo was the suggested replacement for Webervations" July 2, 2021 4.0 This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit. Pros More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me. Cons In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost. Reason for choosing eviivo At the time it was the suggested alternative to Webervations, and I thought it would be the product supported by the Chamber of Commerce. Unfortunately they decided to go in a different direction, and given the time and effort in getting set up with Eviivo, along with the 3rd part credit card processor, I decided not to make another switch Review Source Response from eviivo July 9, 2021 Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US GS Graham S. Owner Hospitality Used the software for: 2+ years ### "Eviivo - a great PMS for managing 2 bedroom room cottages or 100+ room hotels" February 24, 2023 5.0 I chose Eviivo from a shortlist of maybe half a dozen products when I started out three and a half years ago now and I've grown my business on the back of it. The support during the pandemic of 202/21 was exceptional too. And the price has been a constant too, which is really nice. To be honest, I can't imagine being without Eviivo now. Pros The support. It's second to none. You don't need it often, but when you do it's there for you. Cons To be honest I can't think of any features I don't like about Eviivo. And I rarely think of improvements that could be made to it (although I do sit up and take notice when Eviivo bring out improvments). I suppose I could cite the fact that there isnt a facility within the software where users can suggest improvements (or not one I've found anyway). Also, Eviivo don't have an affiliate scheme which is a pity, otherwise I'd probably be even more pro Eviivo than I am already! Review Source EL Eloise L. Owner Hospitality Used the software for: 1-2 years ### "Excellent value for the price! " February 16, 2022 5.0 Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be! Pros Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day. Cons Some things take too long to set up when you get started. But worth the effort. Reason for choosing eviivo Guesty requires too many integrations with other software before you can match the functionality available with eviivo. Siteminder does not deal with vacation rentals well at all. Their mobile app was poor. Their functionality and channel management badly integrated. Lots of gaps on invoicing and taxes too. Review Source SS Sheri S. Owner Hospitality Used the software for: Less than 6 months ### "WORST EXPERIENCE EVER" February 11, 2019 1.0 Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations. Pros Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best. Cons This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the reservation page. I am 2 weeks into this and have not even received a phone call back from eviivo and the booking engine is still NOT working. The customer service is NON EXISTENT. No one answers the phone, their online chat support is not staffed and most often is unavailable, email and support tickets go unanswered. I have a small lodging property and pride myself on being responsive to the requests of my guests. I am dumbfounded by the total lack of regard eviivo has for their customers. Each day that goes by without the booking engine working properly is costing my business revenue and disservicing my guests. Here are more negatives: 1. The address field asks only for a zip code and not the guests full address. Why? 2. The Discover card and Amex logos do not appear as accepted forms of payment even if your business accepts them. 3. The confirmation letter generated is poorly worded, is largely not customizable and is confusing for a guest to understand. 4. The booking page uses language native to the UK but not the US. Ex: Forename and Surname vs First and Last name. Review Source Response from eviivo April 18, 2019 Hi Sheri, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo cA clyde A. Manager Hospitality Used the software for: 2+ years ### "Very poor as compared to their desktop version." February 6, 2018 2.0 We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be) Pros As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email. Cons As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms." 3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest. 4. Increased clicks to accomplish almost everything compared to the old system. Review Source MB Martha B. MGM, Owner Hospitality Used the software for: 1-2 years ### "So Glad We Stayed!!! " February 20, 2020 5.0 We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!! Pros Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting. Cons It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio. Reason for choosing eviivo Interface with Google Hotels and AirBnB in addition to a better booking engine and affordability. Review Source AN Amy N. Owner, Marketing Manager Hospitality Used the software for: I used a free trial ### "Not a good experience " July 7, 2023 3.0 Bad. Just not acceptable. As a business owner who used to manage websites, social media, and online marketing for clients, communication was unacceptable. I got my website up and working in less than 24 hours with another provider. It looked how I wanted and had capabilities that I was working with Eviivo to get for almost a month. While we started strong , lack of communication when your website isn't working, the SSL is broken, does not work when you need to have your website live to take bookings and make money. I feel like I wasted a month of my time that I could have been making money. Pros Their system is very thorough in gathering information. A lot of detail and in depth planning, but takes a lot of time. Their integration seemed good but I didn't complete and bookings that way. Cons Customer service and onboarding was awful. Getting help, whether a small question or pushing a button to activate something was like pulling teeth. They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions. I got very simple, template like replies, like "just click here and here." Instead of helping me set up website capabilities on the back end (HTML) or scheduling a meeting. As a client, I should never have to wait more than 24 hours for a reply when onboarding. If you're busy, just reply and set up a call. If you're on vacation, have an away message. Review Source GM Gwen M. owner Hospitality Used the software for: 1-2 years ### "Using Eviivo" September 14, 2020 5.0 I like the web site and it is easy to get to customer support. They are always very friendly but I was never able to get to \[SENSITIVE CONTENT HIDDEN\] directly. I always had to go thru another group until I finally got her email and was able to let her know via email that there was still an ongoing problem with the billing. That has been my only concern regarding eviivo. Otherwise everything is great. As mentioned above, I took the time to try and correct the billing problem, not sure most businesses would have done that, month after month..... Pros Very user friendly and always available. Easy to check bookings and add my own bookings. Compared to what I used in the past, this is a breeze. Glad we were able to find out about eviivo. Cons We pay with our credit card and the credit card renewed with a new expiry date and code and I could not see any place on the site to add this info so I called the help line and ended up talking to \[SENSITIVE CONTENT HIDDEN\]. She took the new information and processed it and then it happened the next month and I had to call back and then it happened again the 3rd month. She had not updated the ongoing information. I think it is finally corrected but it would have been nice if I could have updated on line and did not have to call back 3 months in a row to get it fixed. Also I wonder, if I did not call how long would it have been before someone tried to call me to find out why they were not getting the payment?? Reason for choosing eviivo We were happy with the recommendation from BBCanada. Review Source MS Michael S. General Manager Hospitality Used the software for: Less than 6 months ### "Even the IRS has better customer support" April 4, 2019 1.0 Pros The software has some good potential. It's overall interface is nice and it should in theory be able to connect with many ota's. Cons There is practically no customer support in the USA. I realize they are quite busy migrating customers from rezovation to eviivo, but thats no excuse for completely ignoring your customers. we had a problem with our migration from Rezovation to Eviivo. A lot of our historic data from the last few months disappeared. I've left Voicemails and online queries for the last 10 days and no one ever returns my calls or respond to the queries. They have an online chat function which would be great for reaching customer support- but it's been unavailable during regular business hours for the last few weeks. I've had credit card payments that show as approved in their system, but their card processor, Cardpointe has no record of them and I've never been paid. One of our room categories has 1 king bed and a max occupancy of 2. I set it up in their system as a max occupancy of 2 but they are showing it in my online booking engine as a max occupancy of 4. They seem to not thing this is an important enough issue to warrant a return call. Overall, this has been a disaster. I was really excited to make the switch at first, but i never in my wildest dreams imagined that their guaranteed max turnaround time of 24 hours for support questions would turn into 10days of unreturned calls. If you are considering switching to eviivo, I would reconsider. Perhaps someday they'll get their act together, but that day does not appear to be today. Review Source Response from eviivo April 18, 2019 Hi Michael, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you. Regards, eviivo CG Carol G. owner Hospitality Used the software for: 6-12 months ### "Wish I had picked another software!" May 1, 2020 3.0 My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later. Pros Not much. It did integrate with my previous system. Cons It is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes. Reason for choosing eviivo I decided to give it a try, because Eviivo bought out my previous system - Webervations. With the current pandemic, it is highly unlikely that we will be able to reopen anyhow, so we will stick with Eviivo at the moment until we see how things work out. I have to say that the information provided about the current situation affecting travel have been informative and helpful. Review Source GB Giselle B. Owner -Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Wedgewood Guest House in Terrace, BC, Canada" June 28, 2021 5.0 Whenever I have had an inquiry or required assistance I'd send an email and Eviivo would respond in a very timely manner - and I appreciate that I can speak to a live person when contacting me. Pros Eviivo is our Channel Manager for our Bed & Breakfast, so when a reservation is made on our website or the websites of Expedia, Booking.com and AirBnB all the calendars are populated by Eviivo which results in no double bookings. Cons I have nothing negative to say, we've had excellent service. Reason for choosing eviivo BBCanada was making the switch and no other Channel Manager was mentioned. I felt that if BBCanada was making the switch that they would have investigated Eviivo thoroughly before suggesting that their clients switch over. Review Source MM Michael M. Owner Hospitality Used the software for: Less than 6 months ### "Beware!" April 14, 2019 4.0 Our overall experience was very frustrating, and expensive. We lost business and time. We spent many hours setting up their system, only to never be able to use it. Pros We were clients of Rezovation, which was purchased by Eviivo Suite. We went through the process of migrating over to Eviivo, so we did go through the training process, downloading the new calendar, etc. The system appeared to be very much like Rezovation, which we found to be an excellent system. If they get their technical problems sorted out, then this might be a very good reservation system in the future. Cons However, our experience was that Eviivo was never able to migrate our data over due to issues with converting currencies to Canadian dollars. They initially kept telling us that it would be corrected very soon. Then they quit responding to our phone calls and emails. During the process the old Rezovation system that they'd left running in the interim also had problems and we often had to take it down off of our website completely. We feel that we definitely lost business during the periods that we didn't have an on line booking system. We called and emailed them numerous times to at least get a progress report and, for at least the last month, they didn't even respond to our calls or answer our emails. We definitely cannot recommend this product for any Canadian companies at this time (we don't know if it's functioning elsewhere). Review Source Response from eviivo April 18, 2019 Hi Michael, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you. Regards, eviivo LT Leigh T. MD Hospitality Used the software for: 2+ years ### "Over a decade of excellence" February 17, 2022 5.0 Eviivo is integral to the success of my business, ever since I switched to their service in 2009 I have been well served by this choice. They set the bar high for their industry. Pros This platform was adaptable to my unique island location and the demands I put on it to deliver. It has provided a quality interface with multiple gateways and creative ways to advance my offering as 4-star guest house and garden restaurant. Integration was expertly handled and continues to be so with new features evolving. Cons Creating group quotations and associated features would be useful at present screen shots are used but a bug bear but it's a small thing. Reason for choosing eviivo In the first instance because they listened and respected my business needs. Many expect a round pin to be forced into a square hole, but not all businesses are the same, especially in the hospitality industry. 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