# Rosy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rosy the right Salon solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/reviews --- Rosy 4.7 (144) [View alternatives](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rosy Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews AD Andrea D ownerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “I like the program and it's functions, completely customizable. “ September 3, 2024 RM Robert M HairdressingRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Confuse clients result in losing clients!!!“ November 7, 2022 KK Kimberly K General ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Great email marketing which included premade templates and easy way to select the custoemrs to receive the email campaign and tracking.“ November 24, 2020 KK Kimberly K General ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Inventory was always a mess - not a perpetual system and if there was ever a time where your inventory dipped into the negatives due to an error, it would disregard that when receiving more inventory in the future through an order.“ November 24, 2020 TS Trina S Owner/Master Stylist Consumer Services, Self-employedUsed the software for: More than 2 years. “It helps me run my salon easily it is a very reliable and helpful tool.“ November 30, 2021 AH Aubrey H OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “They were zero help setting up the last machine and have been so slow to reply on getting a new one, its been just awful !“ October 20, 2020 KS Kathy S Area DiretoConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I find new employees can learn the system quickly, learning the basics and feeling comfortable with the system. “ December 1, 2021 KK Kimberly K General ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Terrible when your whole software is cloud based.“ November 24, 2020 ## Showing most helpful reviews Showing 1-25 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin M. Owner Retail Used the software for: 2+ years ### "Rosy is my Assistant " November 30, 2021 5.0 I could operate without Rosy, but why would I do that? It makes my life easier and my clients love it. I have been a loyal user since 2009. Pros I love the ease of use. The ongoing updates and added features. My clients love the ease of scheduling online and the confirmation system has made my life so much easier. Cons I would love to see a “discount all” feature for retail instead of being forced to discount one item at a time. Reason for choosing Rosy More features Review Source HJ Heidie J. Owner Individual & Family Services Used the software for: 6-12 months ### "Top notch customer service and product " December 11, 2020 5.0 Pros Their customer and price. Just a phone call away for any questions I have. I’ve never been on hold for more than a few minutes. Their price is affordable. Bring from Canada and buying American product I’m always needing worry about the cost after exchange. Cons I can’t customize the taxes. I had to come up with a different way for it to work for me. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was far to costly and didn’t work well for a salon and spa. It was also glitchy, finicky and hard to maneuver through the program. Review Source AD Andrea D. owner Cosmetics Used the software for: 2+ years ### "Customer Service" September 3, 2024 3.0 Pros I like the program and it's functions, completely customizable. Cons Once you are a client and you rely on them for keeping your records, customer service is extremely hard to get ahold of, even within their business hours. You are encouraged to leave messages and responses take 24 hours. When you have a business to run and rely on their ability to maintain your schedule, you shouldn't have to wait 24 hours for them to respond just to find out what is happening. Days without having access to bookings means missed income. Reason for choosing Rosy Ease of use and liked the trial. Review Source KS Kathy S. Area Direto Consumer Services Used the software for: 2+ years ### "Love Salon Runner" December 1, 2021 5.0 The staff at ROSY are amazing. Even though I have never met anyone personally, I feel like they are part of my work family. They are always positive, supportive and what I love and feel is super important if you don't know the answer, don't be afraid to say I don't know, but will find out the answer. They know the system and are not afraid to seek what they don't and are fantastic at followup. Pros The system is as complex or basic as you choose. I find new employees can learn the system quickly, learning the basics and feeling comfortable with the system. I have done numerous trainings with ROSY staff on the system and our new employees. The staff are patient, gives the basics of the system, during the training, which allows new employees to feel confident with the system. Cons Not all software systems are going to give you 100% of what you what. The team at ROSY are always willing to hear requests on what I would like, and give my suggestions to development. As a franchisor I would love to be able to pull monthly and quarterly reports and have them all on one sheet for analysis. Reason for choosing Rosy A few years ago we had team members that wanted to look at other POS options. I was not on board but was not in a position to make this decision. However, I was on the "team" to set up our franchisees to adapt the new system. It was a disaster! However, ROSY welcomed those two franchisees back with open arms. So glad I stood my ground and believed in ROSY, the system and the staff. Review Source JC Joe C. Consultant Retail Used the software for: 6-12 months ### "Switching from Shortcuts to Rosy was the BEST DECISION EVER!" December 5, 2016 5.0 I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff. The other software was in my option one of the worst, hacked together, poorly engineered PC apps with lousy online functionality and mediocre support. My client and I had talked about changing to a new platform and migrating to a new service. I did an extensive analysis of the top 20 salon apps. I kept coming back to Rosy. We had 2 or 3 phone calls with them about migrating and I was pleasantly surprised. Their staff was nice, expertly knowledgeable, located in the US, prompt, basically everything we could ask for. We signed up for service and it only took us about a week and we were able to make the do setup, migrate all our data, implement the workflows, test everything and get all the staff fully trained in one online session. It was like a miracle. It was smooth, incredibly easy and I could not have been happier. Now my client has been using Rosy for almost a year now. It's amazing! They never call me with problems. They rarely have support questions but when they do, they call Rosy because the support is so good. Personally, I don't want my client's competition to know about Rosy, but I think every salon should use it. It's fantastic! Thanks, Rosy!!! Pros Everything! It is not over engineered. It does exactly what it is supposed to. It has great features for clients to schedule and manage appointments online and through text messages. It has CRM, Reports and all the major and minor features necessary to run a successful salon and not have to focus on the software. It seamlessly integrates into the daily workflow. Cons The Email Builder for the CRM needs to mature a bit more, but overall it works great for someone with knowledge of how to build emails. It's just not a job for someone with little or no CRM experience. I can see that it will get better, and you could always use MailChimp or other CRM service for sending Campaign style emails if that is what your salon does. Rosy handles all the automated emails quite well once they have been setup. Mobile functionality is important so be prepared to test your messages on a mobile device. It all works great, it just takes some know-how or you have to call support and let them help. Or you can have a consultant like me help you. Review Source KK Kimberly K. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "If you're looking for support, look elsewhere" November 24, 2020 3.0 Overall, Rosy was a decent program which failed to truly fine tune it's core services before trying to add on a lot of other features. Pros A very customizeable salon software system. Ability to change timing for different services and providers, and color coding options were nice but not overwhelming. Extensive reports. Great email marketing which included premade templates and easy way to select the custoemrs to receive the email campaign and tracking. Cons Reports all pulled and displayed data differently. Some would add odd things into names like "new request" which made compiling data a pain as you had to clean up each report to match another to compare information. Customer support was close to nonexistant, and every problem you had was essentially "your fault, not the software" and more often than not resulted in a work around to do a basic task. Outdated appearance. Confusing menus for settings. Software was regularly nonresponsive or completely down for random amounts of time in the middle of the day. Terrible when your whole software is cloud based. Inventory was always a mess - not a perpetual system and if there was ever a time where your inventory dipped into the negatives due to an error, it would disregard that when receiving more inventory in the future through an order. Review Source JN Jody N. Business Owner Used the software for: 2+ years ### "It's just OK" September 28, 2017 3.0 We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you. Pros Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly. Cons There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since. Review Source MS Mark S. Salon Owner/Stylist Consumer Services Used the software for: ### "Great software that continues to evolve!" February 23, 2017 5.0 I know that switching salon software is scary. I kept putting it off because it seemed overwhelming. I had been researching for 2 years. Some had the features I wanted, but the monthly cost was high. On top of that, they had per text costs on top of that. I would be paying for some of the software offerings. Fortunately, I found reviews on Rosy that were good, and I checked out their website. It seemed too good to be true. I could get their top package. I met John Bertorelli at the Long Beach Hair show. He was running a demo, using his phone as a hot spot. Not only was it quick, but it seemed easy to use. He was great about answering all my questions. I became obsessed over the next 5 months with wanting to switch, but the software I was using was Mac only, and I could not export any data. I felt like I was being held hostage. The only data I could extract, was my Client list. The thought of inputting all of my inventory by hand seemed to be too much. finally I called support team and asked if they found a way to get the data out of my other software. He said not yet, but he had an idea. He said that if I could get my product companies to send me spread sheets with SKU, name, prices, and sizes, I could cut and paste them into a template, and he could transfer it into the system. You get a 30 day trial, and that seemed like enough time to get set up to go live with the switch. I'm so glad that I took the plunge. They are constantly adding more functionality, and features. When I started, The texts were limited to a 24 hour appointment reminder, and confirmations were done by email. Now confirmations are done by both text and email, and we now have over 80% of our confirmations done by the system, freeing my front desk staff to attend to our guests. They listen to input suggestions, and update frequently. Could not be happier with my choice. Pros Ease of use, and frequent updates! Cons I wish you could have pop up alerts for client notes. It used to have them, but they switched to having the notes show up in the upper left side of the screen, and often get unnoticed. Maybe have the red circle for the notification blink to catch the eye. Review Source EN Elizabeth N. VP of Operations Used the software for: Less than 6 months ### "The Rosy Software is great, but the customer service is what really makes it exceptional!" July 16, 2018 5.0 The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend! Pros I am new to the salon business and have never used a scheduling/inventory software before. Because of the excellent customer service, I have been able to get our new salon up and running using the Rosy software. It takes time to learn, but is quite intuitive. Every single time I've called, customer service team has been patient and informative. I've never felt like my questions were bothersome to them. I also purchased the cash drawer, receipt printer, and scanner from Rosy. I am very happy with these products and the help I received in setting them up. Working with the Card Connect company via Rosy to integrate our systems has also been very easy. My experience has been better than expected and I highly recommend Rosy Salon Software to everyone who might need it. Cons At this time, I can't think of anything that I don't like about the software. It exceeds my expectations. Review Source VR Verified Reviewer nail tech Cosmetics Used the software for: 1-2 years ### "Rosy software is so easy to use, just about anyone could figure it put." July 12, 2020 4.0 it has been great. easy to get used to using everyday. Pros Rosy would work well for a small salon and also fora large one. its easy to add employees and to adjust all of their service menus according to what they offer specifically . lots of customization options but still easy to use! Cons Several windows popping up when clicking on clients name to check in , for every person. it would be nice if it would close when you click around it or if the window was smaller. Review Source SR Sandra R. Cosmetologist Hospitality Used the software for: 2+ years ### "Rapid support. Knowledgeable" October 25, 2021 5.0 Pros The support. Rapid support. Everything gooood Cons Nothing At this moment. That's all folks Reason for choosing Rosy Had rosy before. Never left. Review Source DN Dustin N. Salon Owner Used the software for: 2+ years ### "Best Salon Management Software Available!" February 21, 2017 5.0 As a salon owner, Rosy salon management software does everything I need it to do. It makes running a salon so easy, we don't need to hire a receptionist. 80% of our clients are confirmed through email and text confirmations, so we dont even have to make the confirmation phone call! I highly recommend Rosy to any salon or spa. Pros Online scheduling, email/text confirmations and all the reports I need Cons i would love to have a time stamp on when tickets were closed out in the client appointment log. Review Source rB ransome B. Owner Used the software for: 2+ years ### "I use this daily to manage my salon and am very satisfied " August 1, 2018 5.0 easy to use and all my information in one spot. good customer service. reporting available. and online schedule Pros I like how easy it is to use and all the report features. It also has the ability to keep all my product information and inventory. Cons the online scheduler could be easier to use. I have had complants from clients. I also don't think the text reminders work as often as I'd like Review Source BV Bray V. Stylist/Salon Manager Used the software for: 2+ years ### "Not pleased with latest update.." February 21, 2017 4.0 I am a salon manager & stylist. I've been using Rosy for over 3 years now. This lastest update improved mobile function which I appreciate but removed the ability for me to do my Manager duties. I rely solely on my mobile device while in the salon and I'm extremely frustrated that I can no longer Mangage Employees, Orders, or Inventory. I hope these features will be accessible via mobile in the near future. Pros Convenient Cons Mobile features Review Source SC Sarah C. Stylist Consumer Services Used the software for: 2+ years ### "Great System" February 23, 2017 5.0 My salon has used Rosy for 7 years now. We've enjoyed it from the beginning, but over the years several updates have made it run even smoother. It keeps up organized and running smooth! Pros It has all the features I need to capture client information and formulas. The easy to pull up client history is also great. Cons From the perspective of a 2 person salon the cost is a bit high. Review Source MW Michelle W. Mini salon suite Hairstylist Consumer Services Used the software for: 2+ years ### "Very Pleased Long-Time Customer" February 23, 2017 5.0 I have used Rosy since 2008 and have never had any issues at all. Very reliable and has always done what I needed it to do. Client connection is so important and Rosy makes it so streamlined and very easy to do! I constantly get updates and new features! Love Rosy! Pros It's easy to use and has great features! Cons The reporting isn't as detailed as it could be. Review Source KS Kelly S. Owner Hospital & Health Care Used the software for: 2+ years ### "Easy to learn and use." February 22, 2017 5.0 Very easy to use. Tried a more complicated system with start of new office and was consistently frustrated and overwhelmed. Went back to Rosy and made my life easier. My only wish is that they would have a medical component for medical spas. Pros Ease of use Cons Wish had more medical procedures terminology to choose from. I.e. Laser treatments Review Source AS Amanda S. Cosmetologist/owner Consumer Services Used the software for: 1-2 years ### "Great program" February 21, 2017 4.0 Love the customization. Easy to use, both on my end and on the customers end. I love the automatic reminder emails and texts sent to customers Pros Ease of use and features Cons I wish there was a mobile app. I have to log in multiple times throughout the work day Review Source AM Amanda M. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "So far so good" September 25, 2020 4.0 We have been able to have success with text confirmations that our clients enjoy and it has made our jobs easier Pros We implemented less than a year ago and have had great success with Rosy, it has been the easiest software to train new employees on. Cons There are a few capabilities that I would like to see added, and some of the reporting options are not ideal Review Source KB Korey B. Owner Consumer Services Used the software for: 1-2 years ### "Love this Software!!" February 24, 2017 5.0 From the very start, Rosy's customer service reps have been so helpful! Always available via email and phone, made transitioning from our old software super easy! Love that they transfer the information for you. Great software - covers a multitude of tasks, reports, etc... Overall, a tremendous value. I only wish I would have found this years ago!!! Pros Ease of functionality, cloud based, great customer service Review Source CB Colleen B. Owner Retail Used the software for: 1-2 years ### "Rosy Review 2017" February 28, 2017 5.0 I have had nothing but great luck with Rosy. If I have a problem I contact them, they're response time is almost immediatly. Very user friendly!! Pros Very user friendly, can access from any mobile device. Cons Wish it had more categories pre installed for professional inventory counts., Also wish you could imput color formulas and it would subtract from inventory. Review Source RR Renee R. Owner/stylist Consumer Services Used the software for: 6-12 months ### "Don't like change but going Rosy was the best thing I ever did!!!!" April 7, 2017 5.0 Easy to use software with great support! I can check my schedule from anywhere. We Can check future appointments with a click. Move appointments and make them in seconds. All our gift cards are filed and can be checked for balances. I haven't even begun to use this software to its fullest capability and my life is way less stressed. I highly recommend Rosy to any salon. It works brilliantly even with being a booth rental salon with 10 girls. Pros Easy fast and well organized Cons Can't seem to let someone pay for someone's appointment in advance Review Source JM Jessica M. Owner Used the software for: 2+ years ### "We Love Rosy!!! " February 23, 2017 4.0 We have Rosy for several years and love it!! Offers everything we need! Our clients love the online booking option!! Review Source CE Christina E. Owner Consumer Services Used the software for: 6-12 months ### "Makes running a business easy!" February 24, 2017 5.0 I use rosy for everything, scheduling, staff & inventory management, credit card processing etc. This has made my work so much easier. I love all of the different reports i can run to see how my business is growing. Great Program! Pros The easy to use interface Cons If a family uses the same email address for booking it will not allow me to send a receipt to one person stating that their email address is in use by another user. Review Source CK Cara K. Owner Retail Used the software for: 1-2 years ### "Great Software " February 21, 2017 5.0 As a wig salon working with many cancer patients, Rosy software helps us keep up to date information on our clients. From appointments to invoices and orders Rosy is very easy to use. Pros Ease of use Cons Back dating receipts Review Source Similar Products Featured