# RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RetailEdge the right Point of Sale solution for you? Explore 187 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (187) [View alternatives](https://www.capterra.com/p/76636/RetailEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of RetailEdge Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LS Lloyd S Operations ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business.“ March 26, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Reports are very basic, no way to create a multiple invoice print-out for customer in-house charge accounts.“ March 22, 2025 LH Larry H OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I have used Retail Edge for over 10 years and I feel it is the best value in POS systems especially if you use Shopify too.“ May 30, 2026 EP Eric P Officer ManagerSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “RetailEdge does not allow for multiple vendors to be assigned to the same item. “ September 26, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “We run on a lot of grant funding so being able to pull reports with specific detail is outstanding.“ September 25, 2025 AK Ayla K Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Duplicates and incomplete transfers have happened many times because an update wasnt enough.“ October 30, 2025 PS Peter S OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “This software is a great tool to track inventory and sales. “ May 29, 2026 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Trying to get the discounts to add to the whole sale don't seem to function but that could be us.“ March 22, 2025 ## Showing most helpful reviews Showing 1-25 of 187 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael Y. General Manager Used the software for: 2+ years ### "Simple and amazing software!" October 21, 2017 5.0 Pros As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!! Cons There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice... Review Source SV Stephanie V. Co-Owner Retail Used the software for: 2+ years ### "Top Notch Service" September 25, 2025 5.0 Overall experience in the past 9 years has been exceptional and worry-free. Again the customer service has always been amazing. Pros Customer service and value for money are the best things about RetailEdge. The inventory management is one of the most straightforward out of all POS systems I'm familiar with. Cons The look of the program is quite basic, but has improved over time with the different software updates. Alternatives considered [Retail Pro](https://www.capterra.com/p/164131/Retail-Pro-9/) Reason for choosing RetailEdge Cost and ease for inventory management was why we stuck with Retail Edge Review Source Response from High Meadow Business Solutions September 29, 2025 Thank you so much, Stephanie! We are so glad to hear about your positive experiences, and thankful you have grown with us over the years! -Kiana MD Melissa D. General Manager Retail Used the software for: 2+ years ### "Mostly good, with a few major frustrations." November 2, 2017 3.0 Ease of checking out customers and keeping track of inventory. Pros Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient. Cons Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account. Review Source LS Lloyd S. Operations Manager Environmental Services Used the software for: 2+ years ### "RetailEdge is a great value. I highly recommend it!" March 26, 2025 5.0 My overall experience with RetailEdge has been wonderful. Everyone has been so helpful and patient even when it took me a few times to figure out some of the steps and remember to write them down. The customer has been top notch. I have also used them for some custom label templates, and the process was a breeze. Pros The customer support is very responsive and thorough. I haven't found anything that they haven't been able to figure out yet. I also love all the features that are available with the huge price tag that other POS systems try to charge. RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business. I also really appreciate the regular program updates. As you can tell, I have a hard time picking just one thing to like about RetailEdge. Cons The help manual could use some updating since some major updates have happened. Some of the features/functions are labeled differently or follow a different series of steps. This could be very confusing to someone that is new to RetailEdge. Alternatives considered [Epicor Eagle for the Aftermarket](https://www.capterra.com/p/10016392/Epicor-Eagle-for-the-Aftermarket/) Reason for choosing RetailEdge RetailEdge was recommended to us by our merchant services rep. We were looking for a POS system that was server based, low cost, with retail management capabilities. I am so glad that we followed their recommendation. Review Source RD Robin D. Store Manager Food & Beverages Used the software for: 2+ years ### "Big Retail Edge fan" September 25, 2025 4.0 We have used this POS system for 5 years now. As gold subscibers, we get access to immediate and very helpful customer service that I feel is a good value for our money. Huge shout-out to \[sensitive content hidden\]. He is very good at walking me through making changes to our system and teaching me how to do things. Having an option for a membership and loyalty program has been an key feature for us. We recommend Retail Edge to new markets similar to our that need to do complex consignment sales and discounts. Pros I love that Retail Edge provides us a point of sale system doing consignment and wholesale. We run on a lot of grant funding so being able to pull reports with specific detail is outstanding. The customer service is always good and I am able to get assistance with any questions or problems. Cons It can be confusing to new users. There is alot the system can do and the learning curve can be tricky. Review Source Response from High Meadow Business Solutions September 30, 2025 Hi Robin! Thanks for the wonderful feedback. We’re so glad RetailEdge has supported your business needs. With so many features, the learning curve can feel big at first—but our built-in Help File, Knowledge Base, and YouTube Channel make it easier to explore at your own pace. And as a Gold Support user, you also have free email and phone support, so never hesitate to reach out if new users need a hand! -Kiana EP Eric P. Officer Manager Sporting Goods Used the software for: 2+ years ### "Customer Tracking / Inventory Control for Dummies.." September 26, 2025 5.0 The program has been for the most part flawless and super stable. We've been using it in our store since 1996. Pros Easy to use and teach new employees how to use RetailEdge. The Inventory control is also very good in that we can monitor exactly what we need to see where we need to make adjustments. Cons While RetailEdge is great for inventory control it is cumbersome in some aspects. RetailEdge does not allow for multiple vendors to be assigned to the same item. Only 1 main vendor per item. When using the matrix there are only 100 fields to be entered on any particular element value like Color or Size and while it hasn't really happened on size our Color Values has grown to Matrix Color 1, Color 2, and Color 3. Review Source MH Melissa H. Owner Retail Used the software for: 2+ years ### "Recycled Reading of Vermont RetailEdge Review" September 25, 2025 5.0 Customer service is great. Easy to use and many functions that help run a business. Updates are regularly issued. Pros Ease of use when you first start using it. There are many reports and functions that help running my business. As a music store, I like the ability to create packages. I use it for putting guitar and accessory packages for special sales. Cons I don't really like the change in the look of the POS screens, they look cartoonish. I really don't have the time to learn all the functions as some are complicated. Review Source Response from High Meadow Business Solutions September 30, 2025 Thanks for sharing your experience, Melissa! We’re glad RetailEdge has been a helpful tool for running your store—especially with package sales. We hear you on the POS screen updates; If you ever want to explore those at your own pace, our Help File, Knowledge Base, and YouTube Channel are great places to start! -Kiana TT Traci T. Owner Retail Used the software for: 2+ years ### "Retail Edge Review" September 25, 2025 4.0 I think Retail edge is the best POS system because of the ease in which it can be learned and all that it has the capability of doing for a business. Pros I think the Customer Service because the all the people that I’ve spent time with in the phone are very knowledgeable about RE Cons That no one answers when you make the initial phone call. I’d like someone to answer because sometimes I dont have time to wait. Review Source Response from High Meadow Business Solutions October 1, 2025 Thanks so much for your kind words! We’re glad RetailEdge has been a great fit for your store and that our support team has been valuable. Just a note on support—during times of heavy call volume, we triage requests to make sure sales-critical issues (like not being able to ring up customers) are addressed first, followed by less urgent questions. That way, every business can stay running smoothly. Even if your call goes to voicemail, leave your name, business, number, and a brief description, and our team will always get back to you as quickly as possible. -Kiana AG Ayana G. Operations Manager Food & Beverages Used the software for: 2+ years ### "The BEST Retail Software" September 26, 2025 5.0 Absolutely, Amazing!!! We have had great customer service, on time follow up with technical support. Pros The entire process is seamless and support is amazing. We have been using Retail Edge for over 5 years in our Store Front and Restaurant. With multiple locations, we can sell, update inventory, etc. Cons No problems at all. They are always creating improvements that match with market trends or business request. Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you Ayana! We are so glad that you have had such a great experience with RetailEdge. -Kiana TZ Tammy Z. Resort Manager Retail Used the software for: 2+ years ### "Amazing customer service" September 25, 2025 5.0 We have had great experiences with Retail Edge. This system works great for our store. Their customer service is prompt and amazing. Pros Retail Edge is a great value. It has great reports available. The customer service we have always received from their team is amazing. Cons That when you are already logged in and swap to a different screen it makes you put in your credentials again. Review Source Response from High Meadow Business Solutions October 7, 2025 Thanks so much for your positive review! We’re glad RetailEdge has been a great value for your business and that our reports and support have been helpful. Regarding re-entering credentials, you might find it easier to run RetailEdge in workstation mode, which can streamline switching between screens. If you’d like to give it a try, our Help File, Knowledge Base, or support team can walk you through the setup. -Kiana DR Dale R. Managing Director Retail Used the software for: 2+ years ### "Excellent Product " May 14, 2021 5.0 Oh! This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience. Pros I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied. Cons I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds. It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The Canadian Version was no longer supported. Review Source LA Lyn A. Senior Personal Stylist Apparel & Fashion Used the software for: 2+ years ### "5 star service" March 23, 2025 5.0 \[sensitive content hidden\] and \[sensitive content hidden\] are among the best! We have a gold service plan and all of your tech support team are very responsive. Pros There are a lot of tools to review inventory and assess customer loyalty. Cons Some things that we never do, like delete POs once they're completely received, but it asks every time if we want to delete it. Review Source KM Katherine M. COO Retail Used the software for: 2+ years ### "Shop Small!" March 24, 2025 5.0 It's been great having a local company with the same capacity as the big names. Pros The level of service is fantastic. The program is easy enough to use if you set it up well. Cons I wish it directly integrated with the sales platform on Wix Review Source Response from High Meadow Business Solutions March 31, 2025 Thank you so much, Katherine! We love that we can give our customers big-name features and support. -Kiana DD Dian D. Volunteer Retail Used the software for: 2+ years ### "Small Nonprofit Religious shop" January 14, 2024 5.0 I have used a version of Retail Edge for more than 10 years. As far as a retail programs this has been far easier to use than other programs I have used in Retail stores have worked in over the years. I have been working in retail over 50 years. Pros Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise. Cons Creating reports for departments and vendors vs cost and inventory. The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout. Review Source Response from High Meadow Business Solutions January 16, 2024 Hi Dian, thank you for the review. There is a new feature in RetailEdge where it allows you to adjust the font size. Just go to Tools > Settings > Workstations, Modify. Click the Misc tab and adjust the font size to your liking! Please let us know if you have any other feedback or comments. -Kayla TF Tom F. President Information Technology and Services Used the software for: 2+ years ### "Best All Around POS System on the market!" June 7, 2023 5.0 Pros Awesome Customer Support! They always listen and work to do their best to make sure the system works for you! Cons As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually. Review Source WL Woody L. owner Sporting Goods Used the software for: 2+ years ### "Excellent POS software with great inventory control and customer tracking" October 23, 2017 5.0 Inventory control and customer tracking, custom reports and more! Pros The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system. Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features. Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge! Cons Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports. Review Source PB Paul B. Owner Retail Used the software for: 2+ years ### "RetailEdge is awesome" May 18, 2022 5.0 I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable. Pros I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour. Cons I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc. Reason for choosing RetailEdge I looked at other companies but honestly, they wanted thousands of dollars just to get started and with starting out as a new business I wanted to spend money on inventory and not a fancy computer system. Review Source Response from High Meadow Business Solutions May 19, 2022 Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again! VR Verified Reviewer Mareting Agent Hospital & Health Care Used the software for: 6-12 months ### "Good software for retail sales" June 13, 2023 4.0 Pros what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you. Cons I find this software a bit complicated to use although it works well, I would have liked something very simple. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source Response from High Meadow Business Solutions June 15, 2023 Hi there, Thank you for the review! We do understand RetailEdge has a bit of a learning curve. Like most softwares, it takes some time to get used to a new work flow. That is why we give all new customers one hour of free training to use to their areas of interest in the program. We thank you for your feedback and look forward to continuing to serve your business' needs. MF Michael F. Manager Wine and Spirits Used the software for: 2+ years ### "RetailEdge is customer servise is top notch." March 24, 2023 5.0 Pros If there is ever a problem RetailEdge is always there to help out and fix the problem. Cons I would like more options for creditcard processing. Reason for choosing RetailEdge Cost and customer servise. Being a small buisness was big for us. Review Source SML Sister Mary L. Financial Manager Used the software for: 2+ years ### "We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back with RE." December 9, 2017 5.0 Pros I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc. I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE. The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update. Cons The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start. In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.' Review Source AD Annette D. manager Retail Used the software for: 2+ years ### "Support help desk" September 26, 2023 5.0 \[sensitive content hidden\] was a big help! And very knowledgable! Pros over all daily business management and retail support Cons It can be a little confusing building a report Review Source Response from High Meadow Business Solutions October 12, 2023 Hi Annette, Thank you for the feedback! RetailEdge offers memorized reports, which gives you the ability to pull your most commonly used reports with a single click. Shoot us an email and we'll walk you through it! Kayla JK Jennifer K. Manager Arts and Crafts Used the software for: 2+ years ### "Happy user for 7+ years" May 12, 2022 5.0 RE was purchased about 20 years ago when the business first opened, and I have been here for about 7 years. RE is easy to use, easy to understand, easy to make adjustments as the business grows. Customer service has been great, even though we are on the freebie plan, and they are responsive to my emails as I've grown into the managerial role and my responsibilities have increased. Pros I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change. Cons I can't think of any cons, because it does everything we need it to. Review Source BP Betsy P. Shift leader Consumer Goods Used the software for: 2+ years ### "Thank you!" August 21, 2023 5.0 it works for a day to day job, but the tech support were super kind! \[sensitive content hidden\] you rock!! thank you soo much!! You solved my issue very quickly and with such a professional attitude! Thank you!!!! Pros its a good program does what I need with minimal issues Cons The icons are a bit busy but thats just personal style Review Source Response from High Meadow Business Solutions October 13, 2023 Hi Betsy, Thank you so much for the kind words!! We are very happy to hear about your positive experience with technical support and will pass along your message. MM Matthew M. Support Engineer ll Non-Profit Organization Management Used the software for: 2+ years ### "Anthony Retail Edge - ATLM Assistance " August 23, 2023 5.0 Great! Pros Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season! Cons none that I can think of thanks so much Review Source Response from High Meadow Business Solutions August 28, 2023 Matthew, Thank you for the review! We love hearing about positive experiences with our Technical Support staff. We will absolutely pass along the kind words to Anthony. MO Matt O. Director of Operations Retail Used the software for: 2+ years ### "Service Call" August 15, 2023 5.0 It does the Job Pros All works well with the support assistance. Cons My staff does not know how to use the available capacity of the product. Review Source Response from High Meadow Business Solutions October 13, 2023 Hi Matt, It sounds like your staff would benefit from our training services. Feel free to reach out to the support team and we can schedule a training session to help alleviate some pain points for your staff. Similar Products Featured ## Related categories [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.