# RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RetailEdge the right Retail POS System solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (186) [View alternatives](https://www.capterra.com/p/76636/RetailEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of RetailEdge Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LS Lloyd S Operations ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business.“ March 26, 2025 AK Ayla K Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Duplicates and incomplete transfers have happened many times because an update wasnt enough.“ October 30, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “We run on a lot of grant funding so being able to pull reports with specific detail is outstanding.“ September 25, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Reports are very basic, no way to create a multiple invoice print-out for customer in-house charge accounts.“ March 22, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “As gold subscibers, we get access to immediate and very helpful customer service that I feel is a good value for our money.“ September 25, 2025 EP Eric P Officer ManagerSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “RetailEdge does not allow for multiple vendors to be assigned to the same item. “ September 26, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Having an option for a membership and loyalty program has been an key feature for us. “ September 25, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Trying to get the discounts to add to the whole sale don't seem to function but that could be us.“ March 22, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael Y. General Manager Used the software for: 2+ years ### "Simple and amazing software!" October 21, 2017 5.0 Pros As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!! Cons There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice... Review Source MD Michael D. Sales Manager Retail Used the software for: 1-2 years ### "Room Mates Pool and Spa Employee Review" March 22, 2025 4.0 Overall program is easy to use but needs some improvements. All employees are able to enter sales and package ability and discounts is nice. Trying to get the discounts to add to the whole sale don't seem to function but that could be us. I would love to see a zoom type training question and answer be presented so that we may unlock and understand all the hidden features the program has. Pros Ease of entering product, Easy to train new employees on, Saved sale abilities and remote work stations. Cons Needs better reports, no section to add mutiple images for a customer, regarding purchases or product issues. Reports are very basic, no way to create a multiple invoice print-out for customer in-house charge accounts. You have to print each company individually, wastes time for end of the month billing. No way to edit a sale without voiding sale such as incorrect serial number or customer id number. IE: if wrong Mr. Smith is entered you cant change it to the correct Mr. Smith unless you void ticket and start-over which is impossible with credit card processing. Needs a quote saved section, not just saved sales so you can distinguish quote from sale. Does not allow for contact phone to be printed on receipt, I understand security on this but it would be nice if there were an option. Close out process is a bit cumbersome. While easy to do there is so many questions and if you accidently post before printing report you have to start over. No scheduling or time clock option and a adding chat program would be great. The serial number process would be great to be able to add after the sale as in special orders we do not have a serial number to add until the product has been ordered. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Lou](https://www.capterra.com/p/192980/Lou/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing RetailEdge Ease of use, much like our QuickBooks desktop version, not cloud based and cost effective for our current needs Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbook Desktop version stopped being supported, did not want one hundred percent cloud or web based program. Retail Edge was more cost effective for our needs and offered the basics versus other we looked at. Review Source MD Melissa D. General Manager Retail Used the software for: 2+ years ### "Mostly good, with a few major frustrations." November 2, 2017 3.0 Ease of checking out customers and keeping track of inventory. Pros Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient. Cons Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account. Review Source RP Rebecca P. Management Retail Used the software for: 2+ years ### "Great POS system " March 21, 2025 5.0 Great! Love the program and my rep was great. Easy to work with and quick to help. Pros How easy and adaptable the program is. Lots of settings and features to make the program work for you. Able to use the same program at 2 different types of stores. Cons At first it was lacking but over time they have built in lots of features Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing RetailEdge It’s seemed more user friendly, cost efficient and better to adjust to our specific needs. Review Source Response from High Meadow Business Solutions March 31, 2025 Thank you so much Rebecca! Love hearing how adaptable RetailEdge has been for you. Glad it’s been a great fit for your stores! -Kiana RD Robin D. Store Manager Food & Beverages Used the software for: 2+ years ### "Big Retail Edge fan" September 25, 2025 4.0 We have used this POS system for 5 years now. As gold subscibers, we get access to immediate and very helpful customer service that I feel is a good value for our money. Huge shout-out to \[sensitive content hidden\]. He is very good at walking me through making changes to our system and teaching me how to do things. Having an option for a membership and loyalty program has been an key feature for us. We recommend Retail Edge to new markets similar to our that need to do complex consignment sales and discounts. Pros I love that Retail Edge provides us a point of sale system doing consignment and wholesale. We run on a lot of grant funding so being able to pull reports with specific detail is outstanding. The customer service is always good and I am able to get assistance with any questions or problems. Cons It can be confusing to new users. There is alot the system can do and the learning curve can be tricky. Review Source Response from High Meadow Business Solutions September 30, 2025 Hi Robin! Thanks for the wonderful feedback. We’re so glad RetailEdge has supported your business needs. With so many features, the learning curve can feel big at first—but our built-in Help File, Knowledge Base, and YouTube Channel make it easier to explore at your own pace. And as a Gold Support user, you also have free email and phone support, so never hesitate to reach out if new users need a hand! -Kiana EP Eric P. Officer Manager Sporting Goods Used the software for: 2+ years ### "Customer Tracking / Inventory Control for Dummies.." September 26, 2025 5.0 The program has been for the most part flawless and super stable. We've been using it in our store since 1996. Pros Easy to use and teach new employees how to use RetailEdge. The Inventory control is also very good in that we can monitor exactly what we need to see where we need to make adjustments. Cons While RetailEdge is great for inventory control it is cumbersome in some aspects. RetailEdge does not allow for multiple vendors to be assigned to the same item. Only 1 main vendor per item. When using the matrix there are only 100 fields to be entered on any particular element value like Color or Size and while it hasn't really happened on size our Color Values has grown to Matrix Color 1, Color 2, and Color 3. Review Source MH Melissa H. Owner Retail Used the software for: 2+ years ### "Recycled Reading of Vermont RetailEdge Review" September 25, 2025 5.0 Customer service is great. Easy to use and many functions that help run a business. Updates are regularly issued. Pros Ease of use when you first start using it. There are many reports and functions that help running my business. As a music store, I like the ability to create packages. I use it for putting guitar and accessory packages for special sales. Cons I don't really like the change in the look of the POS screens, they look cartoonish. I really don't have the time to learn all the functions as some are complicated. Review Source Response from High Meadow Business Solutions September 30, 2025 Thanks for sharing your experience, Melissa! We’re glad RetailEdge has been a helpful tool for running your store—especially with package sales. We hear you on the POS screen updates; If you ever want to explore those at your own pace, our Help File, Knowledge Base, and YouTube Channel are great places to start! -Kiana TT Traci T. Owner Retail Used the software for: 2+ years ### "Retail Edge Review" September 25, 2025 4.0 I think Retail edge is the best POS system because of the ease in which it can be learned and all that it has the capability of doing for a business. Pros I think the Customer Service because the all the people that I’ve spent time with in the phone are very knowledgeable about RE Cons That no one answers when you make the initial phone call. I’d like someone to answer because sometimes I dont have time to wait. Review Source Response from High Meadow Business Solutions October 1, 2025 Thanks so much for your kind words! We’re glad RetailEdge has been a great fit for your store and that our support team has been valuable. Just a note on support—during times of heavy call volume, we triage requests to make sure sales-critical issues (like not being able to ring up customers) are addressed first, followed by less urgent questions. That way, every business can stay running smoothly. Even if your call goes to voicemail, leave your name, business, number, and a brief description, and our team will always get back to you as quickly as possible. -Kiana AG Ayana G. Operations Manager Food & Beverages Used the software for: 2+ years ### "The BEST Retail Software" September 26, 2025 5.0 Absolutely, Amazing!!! We have had great customer service, on time follow up with technical support. Pros The entire process is seamless and support is amazing. We have been using Retail Edge for over 5 years in our Store Front and Restaurant. With multiple locations, we can sell, update inventory, etc. Cons No problems at all. They are always creating improvements that match with market trends or business request. Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you Ayana! We are so glad that you have had such a great experience with RetailEdge. -Kiana TZ Tammy Z. Resort Manager Retail Used the software for: 2+ years ### "Amazing customer service" September 25, 2025 5.0 We have had great experiences with Retail Edge. This system works great for our store. Their customer service is prompt and amazing. Pros Retail Edge is a great value. It has great reports available. The customer service we have always received from their team is amazing. Cons That when you are already logged in and swap to a different screen it makes you put in your credentials again. Review Source Response from High Meadow Business Solutions October 7, 2025 Thanks so much for your positive review! We’re glad RetailEdge has been a great value for your business and that our reports and support have been helpful. Regarding re-entering credentials, you might find it easier to run RetailEdge in workstation mode, which can streamline switching between screens. If you’d like to give it a try, our Help File, Knowledge Base, or support team can walk you through the setup. -Kiana MC MELISSA C. Owner Printing Used the software for: 2+ years ### "Great system especially if you're internet is not stable" October 15, 2019 5.0 It works well with our current system. Pros We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included. Cons The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing RetailEdge We liked that we didn't need internet for it to work. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a way to keep track of inventory and customer information. Review Source Response from High Meadow Business Solutions November 1, 2019 Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla LA Lyn A. Senior Personal Stylist Apparel & Fashion Used the software for: 2+ years ### "5 star service" March 23, 2025 5.0 \[sensitive content hidden\] and \[sensitive content hidden\] are among the best! We have a gold service plan and all of your tech support team are very responsive. Pros There are a lot of tools to review inventory and assess customer loyalty. Cons Some things that we never do, like delete POs once they're completely received, but it asks every time if we want to delete it. Review Source KM Katherine M. COO Retail Used the software for: 2+ years ### "Shop Small!" March 24, 2025 5.0 It's been great having a local company with the same capacity as the big names. Pros The level of service is fantastic. The program is easy enough to use if you set it up well. Cons I wish it directly integrated with the sales platform on Wix Review Source Response from High Meadow Business Solutions March 31, 2025 Thank you so much, Katherine! We love that we can give our customers big-name features and support. -Kiana JR Jorge R. Owner Computer & Network Security Used the software for: 1-2 years ### "Use of the product" June 13, 2024 5.0 Pros Easy to use. Friendly and professional client service. Cons Customization. Cant change much of the program. Review Source ZR Zak R. Sales Manager Consumer Goods Used the software for: 2+ years ### "User friendly software that takes only a few days to learn. Awesome tech support! :-)" October 30, 2017 4.0 Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..) Pros I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS. Cons Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed. Review Source MI Melissa I. Beauty Supply Distributor Cosmetics Used the software for: 1-2 years ### "RetailEdge is Essential!" October 15, 2019 5.0 RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process. Pros I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far! Cons I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy. Reason for choosing RetailEdge Being able to download the demo version and play with it, as well as easily chat with RetailEdge over the phone, made it a "done deal" for me. The demo version is AMAZING, because I got to use it and mess around with it and really be able to gauge whether or not it would work for what I needed. I love that it's somewhat simply, on its face, but gets very detailed the more you get comfortable in exploring the features. RetailEdge, for the WIN! Review Source Response from High Meadow Business Solutions November 4, 2019 Hi Melissa, thank you so much for your kind words and feedback! With regards to a time-sensitive pop up, we have had customers ask for this type of feature in the past and there are scripts that can be run that will allow you to do this. To make sure we address your concerns fully, we will be reaching out to you via email shortly. Thanks again! PB Paul B. Owner Retail Used the software for: 2+ years ### "RetailEdge is awesome" May 18, 2022 5.0 I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable. Pros I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour. Cons I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc. Reason for choosing RetailEdge I looked at other companies but honestly, they wanted thousands of dollars just to get started and with starting out as a new business I wanted to spend money on inventory and not a fancy computer system. Review Source Response from High Meadow Business Solutions May 19, 2022 Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again! MJ Munkee J. Store Manager Retail Used the software for: 1-2 years ### "Smoke Shop/ Head Shop " March 24, 2023 4.0 I had the opportunity to work with Retail Edge, and I am thoroughly impressed with their services. The team at Retail Edge was highly professional, knowledgeable, and efficient throughout the entire process.Retail Edge's POS system is highly functional, intuitive, and user-friendly. It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.Retail Edge's customer service is unparalleled. Their team was readily available to answer any questions and provided excellent training to ensure we were entirely comfortable with the system.In conclusion, I strongly recommend Retail Edge to any business seeking a reliable and efficient POS system. Their advanced technology and exceptional customer service make them stand out from the competition. Pros The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system. Cons I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal . Review Source NF Nicole F. General Manager Sports Used the software for: 2+ years ### "GREAT Customer Support" March 27, 2024 5.0 Pros Retail Edge offers a plethora of reporting options, making it a versatile tool for my business. Its user-friendly interface makes navigation seamless, enhancing overall usability. Cons At the moment, I can't think of any drawbacks to Retail Edge. Review Source Response from High Meadow Business Solutions April 12, 2024 Hi Nicole, thank you for the feedback! We are happy to hear of your positive experience of the program and look forward to continue serving your POS and inventory management needs. -Kiana AB Amy B. Owner Retail Used the software for: 6-12 months ### "Retail Edge was a life saver!" September 6, 2022 5.0 Superb! Only wish I would have found them sooner. :) Pros While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ). Cons 1) I wish there was a way to integrate customer names and purchases without an additional step. 2) A search function that would cross all platforms to find answers to my questions. Reason for choosing RetailEdge The cost, the recommendations, the service. I love working with other 'small' businesses! Review Source JP Jared P. Owner Entertainment Used the software for: 2+ years ### "Great Point Of Sale Software" November 13, 2019 5.0 We've been using Retail Edge for 15+ years now and have grown with them along the way. They always help when we need it and the program is incredibly simple to use and easy to learn. Pros It is very easy to learn, offers great customer service, is always updating to become better and more user friendly, and it offers everything that a retail store or entertainment business would need to process sales, track reporting, organize customers, and help keep our business functioning optimally. Cons It would be nice to have a mobile version included with the gold level service plan. Review Source CK Curtis K. Owner Retail Used the software for: 2+ years ### "Review from Scissor Sweep Vinyl" February 2, 2023 5.0 The software is great, but the people at High Meadow are first class! Pros We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself. Cons I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge? Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Costs was out of control! Review Source Response from High Meadow Business Solutions February 6, 2023 Hi Curtis, We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review! HH Heather H. Owner Retail Used the software for: 2+ years ### "RetailEdge Increased Productivity" March 23, 2023 5.0 We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use. Pros The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system. Cons I have nothing to add regarding what I like least. Review Source SA Steven A. General Manager Retail Used the software for: 2+ years ### "Long time customer" May 12, 2022 5.0 Pros The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them. Cons I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there! Review Source DS David S. Owner Retail Used the software for: 1-2 years ### "You need this for small business. " May 13, 2022 5.0 Great support services. Always eager to help and knowledge staff. Pros Was able to import 120000 items from my old inventory to the new Retail Edge system. Daily sale quick and easy. Cons Would like to have 2 open sales screens at one time while customers make up their minds on what they want. 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