--- title: "RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RetailEdge the right Retail POS System solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/76636/RetailEdge/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RetailEdge 4.8 (188) [View alternatives](https://www.capterra.com/p/76636/RetailEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of RetailEdge Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LS Lloyd S Operations ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business.“ March 26, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Reports are very basic, no way to create a multiple invoice print-out for customer in-house charge accounts.“ March 22, 2025 LH Larry H OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I have used Retail Edge for over 10 years and I feel it is the best value in POS systems especially if you use Shopify too.“ May 30, 2026 AK Ayla K Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Duplicates and incomplete transfers have happened many times because an update wasnt enough.“ October 30, 2025 PS Peter S OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “This software is a great tool to track inventory and sales. “ May 29, 2026 EP Eric P Officer ManagerSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “RetailEdge does not allow for multiple vendors to be assigned to the same item. “ September 26, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “We run on a lot of grant funding so being able to pull reports with specific detail is outstanding.“ September 25, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Trying to get the discounts to add to the whole sale don't seem to function but that could be us.“ March 22, 2025 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael Y. General Manager Used the software for: 2+ years ### "Simple and amazing software!" October 21, 2017 5.0 Pros As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!! Cons There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice... Review Source MC Maureen C. Owner Retail Used the software for: 2+ years ### "Love Retail Edge" September 25, 2025 5.0 It is so easy to use, easy to teach our staff. It is a pleasure to work with your customer service team. Pros We have used RE since day one of using a POS system. We looked into others before upgrading and no other system does what RE does - at least for our small business. It is easy to use and if we have question that can’t be answered by Google - we email and have answer almost immediately. If we need further guidance - it’s just a phone call away. Cons When we upgraded - the screens looked a little different, so that was a small issue to work through. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing RetailEdge The ease of transition from an older Retail Edge version Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you, Maureen! We are so glad to hear about your positive experience with our RetailEdge team, we think they're pretty great too! -Kiana MD Melissa D. General Manager Retail Used the software for: 2+ years ### "Mostly good, with a few major frustrations." November 2, 2017 3.0 Ease of checking out customers and keeping track of inventory. Pros Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient. Cons Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account. Review Source SV Stephanie V. Co-Owner Retail Used the software for: 2+ years ### "Top Notch Service" September 25, 2025 5.0 Overall experience in the past 9 years has been exceptional and worry-free. Again the customer service has always been amazing. Pros Customer service and value for money are the best things about RetailEdge. The inventory management is one of the most straightforward out of all POS systems I'm familiar with. Cons The look of the program is quite basic, but has improved over time with the different software updates. Alternatives considered [Retail Pro](https://www.capterra.com/p/164131/Retail-Pro-9/) Reason for choosing RetailEdge Cost and ease for inventory management was why we stuck with Retail Edge Review Source Response from High Meadow Business Solutions September 29, 2025 Thank you so much, Stephanie! We are so glad to hear about your positive experiences, and thankful you have grown with us over the years! -Kiana LS Lloyd S. Operations Manager Environmental Services Used the software for: 2+ years ### "RetailEdge is a great value. I highly recommend it!" March 26, 2025 5.0 My overall experience with RetailEdge has been wonderful. Everyone has been so helpful and patient even when it took me a few times to figure out some of the steps and remember to write them down. The customer has been top notch. I have also used them for some custom label templates, and the process was a breeze. Pros The customer support is very responsive and thorough. I haven't found anything that they haven't been able to figure out yet. I also love all the features that are available with the huge price tag that other POS systems try to charge. RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business. I also really appreciate the regular program updates. As you can tell, I have a hard time picking just one thing to like about RetailEdge. Cons The help manual could use some updating since some major updates have happened. Some of the features/functions are labeled differently or follow a different series of steps. This could be very confusing to someone that is new to RetailEdge. Alternatives considered [Epicor Eagle for the Aftermarket](https://www.capterra.com/p/10016392/Epicor-Eagle-for-the-Aftermarket/) Reason for choosing RetailEdge RetailEdge was recommended to us by our merchant services rep. We were looking for a POS system that was server based, low cost, with retail management capabilities. I am so glad that we followed their recommendation. Review Source RD Robin D. Store Manager Food & Beverages Used the software for: 2+ years ### "Big Retail Edge fan" September 25, 2025 4.0 We have used this POS system for 5 years now. As gold subscibers, we get access to immediate and very helpful customer service that I feel is a good value for our money. Huge shout-out to \[sensitive content hidden\]. He is very good at walking me through making changes to our system and teaching me how to do things. Having an option for a membership and loyalty program has been an key feature for us. We recommend Retail Edge to new markets similar to our that need to do complex consignment sales and discounts. Pros I love that Retail Edge provides us a point of sale system doing consignment and wholesale. We run on a lot of grant funding so being able to pull reports with specific detail is outstanding. The customer service is always good and I am able to get assistance with any questions or problems. Cons It can be confusing to new users. There is alot the system can do and the learning curve can be tricky. Review Source Response from High Meadow Business Solutions September 30, 2025 Hi Robin! Thanks for the wonderful feedback. We’re so glad RetailEdge has supported your business needs. With so many features, the learning curve can feel big at first—but our built-in Help File, Knowledge Base, and YouTube Channel make it easier to explore at your own pace. And as a Gold Support user, you also have free email and phone support, so never hesitate to reach out if new users need a hand! -Kiana EP Eric P. Officer Manager Sporting Goods Used the software for: 2+ years ### "Customer Tracking / Inventory Control for Dummies.." September 26, 2025 5.0 The program has been for the most part flawless and super stable. We've been using it in our store since 1996. Pros Easy to use and teach new employees how to use RetailEdge. The Inventory control is also very good in that we can monitor exactly what we need to see where we need to make adjustments. Cons While RetailEdge is great for inventory control it is cumbersome in some aspects. RetailEdge does not allow for multiple vendors to be assigned to the same item. Only 1 main vendor per item. When using the matrix there are only 100 fields to be entered on any particular element value like Color or Size and while it hasn't really happened on size our Color Values has grown to Matrix Color 1, Color 2, and Color 3. Review Source MH Melissa H. Owner Retail Used the software for: 2+ years ### "Recycled Reading of Vermont RetailEdge Review" September 25, 2025 5.0 Customer service is great. Easy to use and many functions that help run a business. Updates are regularly issued. Pros Ease of use when you first start using it. There are many reports and functions that help running my business. As a music store, I like the ability to create packages. I use it for putting guitar and accessory packages for special sales. Cons I don't really like the change in the look of the POS screens, they look cartoonish. I really don't have the time to learn all the functions as some are complicated. Review Source Response from High Meadow Business Solutions September 30, 2025 Thanks for sharing your experience, Melissa! We’re glad RetailEdge has been a helpful tool for running your store—especially with package sales. We hear you on the POS screen updates; If you ever want to explore those at your own pace, our Help File, Knowledge Base, and YouTube Channel are great places to start! -Kiana TT Traci T. Owner Retail Used the software for: 2+ years ### "Retail Edge Review" September 25, 2025 4.0 I think Retail edge is the best POS system because of the ease in which it can be learned and all that it has the capability of doing for a business. Pros I think the Customer Service because the all the people that I’ve spent time with in the phone are very knowledgeable about RE Cons That no one answers when you make the initial phone call. I’d like someone to answer because sometimes I dont have time to wait. Review Source Response from High Meadow Business Solutions October 1, 2025 Thanks so much for your kind words! We’re glad RetailEdge has been a great fit for your store and that our support team has been valuable. Just a note on support—during times of heavy call volume, we triage requests to make sure sales-critical issues (like not being able to ring up customers) are addressed first, followed by less urgent questions. That way, every business can stay running smoothly. Even if your call goes to voicemail, leave your name, business, number, and a brief description, and our team will always get back to you as quickly as possible. -Kiana AG Ayana G. Operations Manager Food & Beverages Used the software for: 2+ years ### "The BEST Retail Software" September 26, 2025 5.0 Absolutely, Amazing!!! We have had great customer service, on time follow up with technical support. Pros The entire process is seamless and support is amazing. We have been using Retail Edge for over 5 years in our Store Front and Restaurant. With multiple locations, we can sell, update inventory, etc. Cons No problems at all. They are always creating improvements that match with market trends or business request. Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you Ayana! We are so glad that you have had such a great experience with RetailEdge. -Kiana DR Dale R. Managing Director Retail Used the software for: 2+ years ### "Excellent Product " May 14, 2021 5.0 Oh! This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience. Pros I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied. Cons I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds. It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating. Review Source CP Cindy P. President Retail Used the software for: Less than 6 months ### "Local POS service that rocks!!!!!!" April 20, 2023 4.0 Being able to keep our data on site is reassuring for us. Making daily backups and taking the information off site in case of fire has increased our security level. Pros The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome. Cons The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number. Review Source Response from High Meadow Business Solutions May 3, 2023 Hi Cindy, Thanks for the kind review!! I will submit your suggestion about auto-assigning stock numbers into development. MC MELISSA C. Owner Printing Used the software for: 2+ years ### "Great system especially if you're internet is not stable" October 15, 2019 5.0 It works well with our current system. Pros We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included. Cons The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing RetailEdge We liked that we didn't need internet for it to work. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a way to keep track of inventory and customer information. Review Source Response from High Meadow Business Solutions November 1, 2019 Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla PJ Perry J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for retailers " September 25, 2025 5.0 Over 18 years using without a flaw, would highly recommend to any small business always great customer service and dependability Pros Ease of use and great dependability, state tax audit was a breeze with the reports generated and a great loom Cons Nothing, all around great experience. We use daily with multiple pos areas. There is nothing i can think negatively Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you, Perry! We are so glad to hear you have enjoyed the last 18 years with us, here's to 18 more! -Kiana HV Heather V. General Manager Retail Used the software for: 2+ years ### "Friendly, Flexible, and Fantastic" March 21, 2025 5.0 We moved to Retail Edge in 2017 from a DOS based system we bought in 1991 which still met our needs but could not work on anything beyond Windows XP. We asked the same person who picked out that software to help us shop for a new system. Retail Edge was there for the transition and has made several changes to their platform to meet our needs and requests. Pros The product is always evolving with new features without expensive memberships. The technical support team is top notch, available without a wait, and patient with non technical people. Cons I would like more flexibility in reports. They have an extensive choice of reports, and perhaps I do not know how to use them properly to get exactly what I want at times. Review Source Response from High Meadow Business Solutions April 1, 2025 Hi Heather! RetailEdge has hundreds of reports that have been designed and added to over the years from user suggestions. If you don’t find a report you need, you can always feel free to contact our Support team and we can let you know if RetailEdge has it. RetailEdge also has a number of exports that will export sales, inventory and customers to Excel. Let us know if there's anything else we can do to help! -Kiana DD Dian D. Volunteer Retail Used the software for: 2+ years ### "Small Nonprofit Religious shop" January 14, 2024 5.0 I have used a version of Retail Edge for more than 10 years. As far as a retail programs this has been far easier to use than other programs I have used in Retail stores have worked in over the years. I have been working in retail over 50 years. Pros Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise. Cons Creating reports for departments and vendors vs cost and inventory. The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout. Review Source Response from High Meadow Business Solutions January 16, 2024 Hi Dian, thank you for the review. There is a new feature in RetailEdge where it allows you to adjust the font size. Just go to Tools > Settings > Workstations, Modify. Click the Misc tab and adjust the font size to your liking! Please let us know if you have any other feedback or comments. -Kayla TF Tom F. President Information Technology and Services Used the software for: 2+ years ### "Best All Around POS System on the market!" June 7, 2023 5.0 Pros Awesome Customer Support! They always listen and work to do their best to make sure the system works for you! Cons As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually. Review Source WL Woody L. owner Sporting Goods Used the software for: 2+ years ### "Excellent POS software with great inventory control and customer tracking" October 23, 2017 5.0 Inventory control and customer tracking, custom reports and more! Pros The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system. Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features. Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge! Cons Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports. Review Source PB Paul B. Owner Retail Used the software for: 2+ years ### "RetailEdge is awesome" May 18, 2022 5.0 I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable. Pros I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour. Cons I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc. Reason for choosing RetailEdge I looked at other companies but honestly, they wanted thousands of dollars just to get started and with starting out as a new business I wanted to spend money on inventory and not a fancy computer system. Review Source Response from High Meadow Business Solutions May 19, 2022 Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again! AB Amber B. Purchaser Retail Used the software for: Less than 6 months ### "RetailEdge Customer Service" November 12, 2024 5.0 The overall experience is great. There has never been a time where I have thought negatively about anyone at RetailEdge. Pros The Reps are very helpful and very easy to understand! Cons Maybe a little difficult to start out with something new if there are no videos to show exactly how to do things. Sometimes just learning from a text is hard Review Source Response from High Meadow Business Solutions November 15, 2024 Thank you Amber! We're glad to hear you've had a positive experience with our team. As part of our Support suite, we have a YouTube channel with video tutorials for different features of the program to help make things clearer. You can check it out here: https://www.youtube.com/@RetailEdgePOS LP Lorraine P. Assistant Retail Used the software for: 2+ years ### "RetailEdge is the POS to use" October 18, 2023 5.0 Using RetailEdge to keep track of sales, inventory, and run needed reports. Very positive experience. Pros It is easy to add products and / or make changes to existing products. You can run many types of reports to get whatever information you might need at any given time. Tech support is the BEST! (Thanks, Raymond!!!) Cons So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top. Review Source Response from High Meadow Business Solutions October 19, 2023 Hi Lorraine, Thank you for the kind words and positive feedback regarding your experience with RetailEdge! JW Jenny W. President Apparel & Fashion Used the software for: 2+ years ### "Great Service" August 15, 2023 5.0 I've always found the support team to be very friendly and helpful over the years that we've needed them. They're always willing to help with whatever issue we face. Pros The POS system is easy to use and as functional for our mobile store. Cons Occasionally we have issues with our day end reports, they tend to duplicate the days sales. Review Source Response from High Meadow Business Solutions August 16, 2023 Hi Jenny, Thanks so much for your review! Give support a shout at support@retailedge.com and they can go over some work flow suggestions with you to keep your closings in check. CK Curtis K. Owner Retail Used the software for: 2+ years ### "Review from Scissor Sweep Vinyl" February 2, 2023 5.0 The software is great, but the people at High Meadow are first class! Pros We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself. Cons I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge? Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Costs was out of control! Review Source Response from High Meadow Business Solutions February 6, 2023 Hi Curtis, We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review! HH Heather H. Owner Retail Used the software for: 2+ years ### "RetailEdge Increased Productivity" March 23, 2023 5.0 We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use. Pros The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system. Cons I have nothing to add regarding what I like least. Review Source SA Steven A. General Manager Retail Used the software for: 2+ years ### "Long time customer" May 12, 2022 5.0 Pros The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them. Cons I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.