# Toluna Start Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Toluna Start the right Survey solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79183/PanelPortal/reviews

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Toluna Start

4.2 (82)

[View alternatives](https://www.capterra.com/p/79183/PanelPortal/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Reviews of Toluna Start

Ease of use

4.3

Customer Service

4.3

## Pros and Cons in Reviews

NM

Nedys M

Management SecretariatInternet, Self-employedUsed the software for: 6-12 months.

“It gives you the opportunity to collect points through surveys, games, and discussions with the Toluna community which you can exchange for cash or gift vouchers.“

November 2, 2023

Thando K

Purchasing ManagerCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years.

“They don't pay the vouchers and cash and their policy says it takes 1 to 3 weeks,you get automated message when you write to them.“

November 28, 2025

NM

Nedys M

Management SecretariatInternet, Self-employedUsed the software for: 6-12 months.

“The community is very nice, there is a lot of interaction and respect for each other's opinions.“

November 2, 2023

LK

Lakshmi Priya K

FreelancerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months.

“Sometime I experience frequent disqualifications from surveys after investing time, which can be frustrating.“

June 2, 2024

BD

Brenda D

TeacherE-Learning, 501 - 1,000 employeesUsed the software for: More than 2 years.

“The survey gives you the opportunity to give real answers that can impact products in every consumer area such as shampoo, video gaming and vehicles.“

June 16, 2020

NM

Nedys M

Management SecretariatInternet, Self-employedUsed the software for: 6-12 months.

“When you take some surveys you are immediately disqualified or even worse when you have already invested a lot of time, you are removed from the survey.“

November 2, 2023

JL

Jason L

Technician Professional Training & Coaching, 11 - 50 employeesUsed the software for: Less than 6 months.

“As a client I would have to say its very useful as the filters are extreme.“

April 7, 2020

CM

Claudine Lizz Capawa M

FreelancerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years.

“I just don't like the idea of me as a panelist and taking much time answering the questions and in the middle of the survey i will be disqualified.“

March 22, 2022

## Showing most helpful reviews

Showing 1-25 of 82 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Olivia B.  
senior research executive  
Market Research  
Used the software for: 6-12 months

### "useful for simple, cheap surveys"

September 24, 2020

4.0

useful for quick surveys, but not enough of a powerhouse for long detailed surveys, with complex routing. this is as expected though. quick surveys is useful for quick and easy surveys that you can get out into field that day if wanted.

Pros

has enough functionality to ask several different types of questions - this typically covers what you would need for simple surveys. other software sometimes lack options covered in quicksurveys simple user design - easy to work out how to create your surveys, and send them out etc. can send surveys to enough participants options of how participants can access surveys useful for 'within the business' surveys (e.g. employee satisfaction)

Cons

this might have been a blip, but we tried to change the account over to a different email at one point and this did not work at all! it said it was under the new email but neither login worked on my laptop after this. Luckily, someone else was able to login with the old login details on their laptop. this was confusing though. the reporting and analystics of the surveys can cost more depending on what you want

Review Source

VR

Verified Reviewer  
Freelancer  
Marketing and Advertising  
Used the software for: 2+ years

### "Your Variety Survey Platform"

March 22, 2022

5.0

It resolves much of the problem in answering those queries of product brands. Through this software, it helps much in improving products and services of companies that are selling worldwide. In a way it can serve more people through giving opinions and feedback to it.

Pros

I like the most, the varieties of subtopics in this platform. I can have a game, polls, surveys and contest of designs and etc. I can also acquire points from these mentioned features. I find it very comprehensive site as for me. I do have lots of choices to take and not time pressured.

Cons

I just don't like the idea of me as a panelist and taking much time answering the questions and in the middle of the survey i will be disqualified. it is a kind of waste of time then for me. I hope to have it improves that when disqualifying a panelist, it somehow will disqualify it that soon and not on the later part of the survey itself.

Review Source

Thando K.  
Purchasing Manager  
Civil Engineering  
Used the software for: 2+ years

### "Crooks don't waste your time on this platform "

November 28, 2025

1.0

My two vouchers for takealot redeemed on the 2nd and 10th of October have not been received . When I write to them I receive automated reply.

Pros

Good Surveys but comes to redeeming your points which they say on their policy it takes 1 to 3 weeks.

Cons

They don't pay the vouchers and cash and their policy says it takes 1 to 3 weeks,you get automated message when you write to them.

Review Source

VR

Verified Reviewer  
Senior Brand Strategist  
Marketing and Advertising  
Used the software for: 2+ years

### "QuickSurvey Review "

January 17, 2019

5.0

Overall it's been pretty good. A few team members experienced a few issues with under-qualified project managers, but overall, I've been quite happy.

Pros

QuickSurveys are great for quick turn projects. The account/project team does a great job handling any concerns, so that I don't have to spend time programming or trouble shooting.

Cons

It would be helpful to have a few other visualization options for data - often times I screen shot the analytics page, because the PowerPoint output looks less clean. For instance, combining responses from different questions to create one word cloud would be helpful. "Filtering" is the one feature that could be improved upon. It's definitely functional, but for some reason, not the most intuitive the first time you go about it. Clearing filters within the charts and tables can be handy, but it would be nice if there was also a "clear filters" button in the tool bar where the original filter funnel sits.

Review Source

Luke G.  
Data Analyst  
Financial Services  
Used the software for: 1-2 years

### "Quick way to get responses from the team to make decisions"

August 14, 2019

5.0

User friendly program to help make team decisions.

Pros

In cases where it should be a team decision about something, but it isn't crucial to be in person for it, QuickSurveys is great to get the responses from the team members. You can then quickly see what options are most popular and why they are most popular, leading to the best final decision.

Cons

Participants do not put as much effort into it sometimes because it is anonymous. It is easy to just select any options without fully reading everything, which happens to be the case sometimes.

Review Source

VR

Verified Reviewer  
N/A  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Very good app for preparing surveys"

July 23, 2020

3.0

Pros

It is quite easy and straightforward to sign up. Interface is user friendly as well. easy way of tracking responses.

Cons

I think so far so good the app is working fine and it is serving its purpose just okay.

Review Source

VR

Verified Reviewer  
Sr. Manager, Consumer Planning  
Consumer Goods  
Used the software for: Less than 6 months

### "Great value, but somewhat limited functionality"

November 1, 2019

4.0

The team was great and the tool was effective with great value for money, but there are some limitations when you get to even moderately complex survey needs (e.g. monadic concept tests, multiple sample cells)

Pros

Speed of sample collection and general ease of use

Cons

Not offering least fill and difficulty in comparing results for monadic concept tests

Alternatives considered

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Reason for choosing Toluna Start

Cost and speed

Review Source

Gourav M.  
Software Engineer  
Human Resources  
Used the software for: Less than 6 months

### "Certainly a far better tool for Feedback & Surveys"

March 25, 2019

4.0

Ditto to the QuickSurveys, this tool helping our company in improving the quality of our services with instant feedback and rich analytics post survey which is really a must have kind of business tool for every online and even offline business. Plus, you can even embed the survey in websites or share the link of the survey in your support tickets.

Pros

Believe it or not but QuickSurveys has almost all the options you need to conduct a short/long survey or seek valuable feedback from your customers and client. Certainly, it has more options than the Google Forms or another such tool available online for the very same purpose. The another advantage of QuickSurveys is that you can embed the survey or share the link of the survey in your support tickets.

Cons

Till so far our team has not found anything disappointing as such but yes, they should work on pricing component.

Review Source

Shawn B.  
Small Business Owner  
Retail  
Used the software for: Less than 6 months

### "Great asset "

September 16, 2019

5.0

I have been using QuickSurveys for customer feedback on products and for my website. It’s fast and easy for me to create a survey with this apps

Pros

I liked that you can customize surveys anyway you want to. It’s very easy to use, and there are a lot of options in the interface.

Cons

The cost is a bit high, especially for small businesses. It can be a little difficult to use for beginners.

Review Source

TC

Tara C.  
Small Business Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Quick, consistent and accurate"

October 22, 2019

5.0

I used quick surveys to send to customers after a purchase to ensure customer satisfaction and it works cvery well for me

Pros

Very easy user interface. Fluid page design allows responders to accurately input data and move to the next question with ease.

Cons

Once in awhile the screening algorithms will automatically disqualify users for particular surveys and respond with error message.

Review Source

VR

Verified Reviewer  
receptionist  
Mental Health Care  
Used the software for: Less than 6 months

### "Toluna sondaggi"

May 10, 2024

4.0

Fantastica la consiglio , facile da usare

Pros

Ho provato Toluna per i sondaggi , mi trovo molto bene . Ci sono almeno 2/3 sondaggi al giorno e riesci ad accomulare punti per riscattare dei buoni .

Cons

Ci sono stati dei giorni dove non riuscivo a collegarmi

Review Source

AR

Atalia R.  
Gerente  
Banking  
Used the software for: 1-2 years

### "Toluna start "

June 7, 2023

5.0

Agradable en todos sentidos, los empleados están a gusto.

Pros

Que hay encuestas cortas, ágiles y el avance se refleja al instante.

Cons

Podría mejorar en cuanto a que rara vez las encuestas no avanzan y tenemos que salir y perder avance.

Review Source

EG

Erika G.  
Mexico  
Arts and Crafts  
Used the software for: 1-2 years

### "Pésimo servicio de contacto y atención a clientes "

October 10, 2022

3.0

Malisima

Pros

Contestar encuestas cuando me dejaban. No entiendo como está calificada cómo una de las mejores.... No es tan buena como dicen.

Cons

Que al parecer hay algo extraño pues ya que uno está cercano a juntar los puntos y ganar una tarjeta de regalo deja de enviar encuestas o pasa esto que no dejan acceder a la página....

Review Source

LR

Lea R.  
Enseignant Chercheur  
Higher Education  
Used the software for: 6-12 months

### "Logiciel d’enquêtes et de sondages"

February 16, 2023

5.0

Pros

D’abord il y’a le fait que les enquêtes et sondages sont facilement réalisable avec ce logiciel, qu’il y regroupe les principales informations et de la bonne manière et qu’il est très simple d’utilisation même pour nos étudiants.

Cons

Peut être que le prix est un peu trop cher à mon goût mais pour ce qu’on en fait à notre université le prix est plutôt raisonnable pour une utilisation faite par l’ensemble des enseignants et des étudiants.

Review Source

IS

Ileana S.  
Team assistant  
Real Estate  
Used the software for: 2+ years

### "Bella realtà ma da migliorare "

January 21, 2023

2.0

Nel complesso Toluna è davvero interessante, ma sarebbe bello se migliorassero gli sospetti negativi relativi alla riscossione dei punti e ai blocchi dei sondaggi.

Pros

Gli aspetti più belli di Toluna sono sicuramente la possibilità di poter guadagnare buoni rispondendo a sondaggi o facendo alcune piccole attività. Inoltre, è molto interessante scoprire in anteprima alcune campagne pubblicitarie o prodotti.

Cons

Spesso i punti mi sono spariti o la compilazione del sondaggio di interrompeva e dunque perdevo i progressi.

Review Source

NY

Natalie Y.  
Lead Sales Data Insights Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "QuickSurveys Feedback"

June 5, 2019

4.0

Pros

I like the simplicity of the tool, and how all of the questions are simply laid out for you in the test link. I also appreciate how you can apply Top Box reporting to the all of the questions simultaneously, as well as remove certain columns / subpopulations across the report at once.

Cons

There are a few key functions that are not available in reporting. The main one is the ability to look at Top Box reporting without having to filter out a number of rows to see all of the statements next to one another. The tool also doesn't allow you to view various Top Boxes at the same time (for ex. you cannot see T2B and T3B at once.) Also, without training, the tool is not very intuitive to use.

Review Source

DK

Devin K.  
Employee  
Government Administration  
Used the software for: 1-2 years

### "Toluna is an ok program"

January 12, 2021

2.0

Pros

Toluna has some useful features and things, their survey features can be useful.

Cons

The system is a little glitchy at times and that causes some issues.

Review Source

sH

shannon H.  
CMK  
Consumer Goods  
Used the software for: 1-2 years

### "toluna quick surveys review"

June 5, 2019

5.0

It's great - great tool, great people, huge help on our business!!

Pros

LOVE how easy it is to quickly get a quant read on business questions.

Cons

There are a lot of nuances in the QRE set up and analysis that are not super intuitive / I always need help with. I'm running some complex stuff with lots of segmentations so I'm probably the toughest case.

Review Source

AG

Anthony G.  
Director Market Research  
Media Production  
Used the software for: 1-2 years

### "Great service, iffy sample"

April 4, 2019

4.0

The people are great and always helpful, but the data quality was sometimes lacking and the field times for longer surveys was too long.

Pros

Perfect for quick, simple surveys that need fast data turn-around

Cons

Limited options for even slightly more advanced survey logic and flows

Review Source

GP

George P.  
CMI EU Unilever/ Ben & Jerrys  
Consumer Goods  
Used the software for: Less than 6 months

### "I simply can't think of my research life without Toluna Quick Surveys"

June 18, 2019

5.0

I am using QuickSurveys for ad hoc business questions that require quick & flexible responses. It typically takes me ~1 hours to set up a research & a few hours to get responses back, in an easy to read, charted format.

Pros

Unprecedented peed & flexibility, ease of use.

Cons

Some minor technicalities that the user needs to be aware of.

Review Source

JS

Jaci S.  
Strategist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "RFH x QuickSurveys Review"

July 16, 2019

5.0

My overall experience with QuickSurveys was easy and fast. I had an a great support team to quickly get the data I needed for a meeting this week.

Pros

I like the dashboards and pre populated charts and graphs as usable outputs.

Cons

Some of the reporting cuts of the question in full.

Review Source

LS

Lisa S.  
Sr. Brand Manager  
Retail  
Used the software for: Less than 6 months

### "Survey review"

July 23, 2019

3.0

Pros

The dashboard is a great tool - easy to filter and see data various ways.

Cons

The survey itself is a bit clunky and dated. I would like the design to be a bit more streamlined for a better customer experience.

Review Source

DT

Drew T.  
Strategic Planning Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Quick Turnaround Time "

March 11, 2019

5.0

Get realtime feedback from healthcare professionals

Pros

Easy to use; programmed in a timely and efficient manner

Cons

There's nothing we did not like about the software

Review Source

ES

Eli S.  
Senior Communications Associate  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Used for quick turnaround survey"

August 28, 2019

5.0

Pros

Easy to use, easy to view results and analyze

Cons

Somewhat hard to initially determine how would look to participants.

Review Source

SB

Soum B.  
Senior Manager, Consumer Insights & Sensory  
Food & Beverages  
Used the software for: Less than 6 months

### "Quicksurvey review"

April 24, 2019

5.0

Pros

Intuitive user interface, continuous updates on complete rate

Cons

Nothing I disliked; would be good if piping is made possible from grid questions as well

Review Source

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