# eShow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eShow the right Event Management solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80061/eShow/reviews --- eShow 4.4 (42) [View alternatives](https://www.capterra.com/p/80061/eShow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eShow Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews JK Judy K Senior Director, EventsDairy, 2 - 10 employeesUsed the software for: 1-2 years. “Really like the ability to interface with our database and customize the paths for users when registering.“ August 2, 2023 EK Elizabeth K Sr. Manager: Meetings and EventsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “There are other intricacies that our staff would never be able to "figure out"; we rely on our customer service rep, \[sensitive content hidden\] (see above) to help us through.“ January 24, 2023 TG Tiffany G Assistant Director, Meetings & EventsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “They are approachable and work hard to help us create a user-friendly experience for attendees and staff.“ April 12, 2023 RS Rebecca S Deputy Director of Meetings and EventsMilitary, 11 - 50 employeesUsed the software for: 1-2 years. “Meetings module is not intuitive to use and very repetitive in function that makes doing things very slow and a lot of clicks.“ January 25, 2023 HW Heather W Industry Day Co-Chair 2021-2022Non-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “Overall customer service was better in 2022 than 2021 - some service tickets there were slow responses to address the issue; or closure before checking that our issue was addressed with us.“ August 1, 2022 HW Heather W Industry Day Co-Chair 2021-2022Non-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “Not ideal if you need report customization in a certain format.“ August 1, 2022 KV Karen V CEOEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “eShow's solution is comprehensive and easy to use -- we will be using other modules next year for the event!“ July 18, 2023 JD Jessica D Program CoordinatorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “The front end can look clunky at times“ November 18, 2021 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product Manager Computer Software Used the software for: 6-12 months ### "Great tool to save time in Planning and Organizing event" January 6, 2022 5.0 Overall it was a positive experience from making all the stuff migrate from Manual efforts eliminating all human error. The data collection, Payment instrument was great. Pros Eshow helped save a lot time and cash for my last huge employee event. Event organizing can not exclusively be exceptionally tedious yet very complex. Reporting was additionally exceptionally clear and simple and we incorporated the stage with our Internal tools and Software. This product helps plan and store everything so you don't need to! It really takes all the problem and inconveniences away. Cons The built in Templates need to more and should not be the old one used. Apart from that the tool is great. Review Source Response from eShow January 10, 2022 Woohoo! Glad to hear that we not only helped save time but money! Its super important that we are helping with event organization, as well as keeping our eye on the bottom line. Thanks for the feedback on the templates. I will be forwarding this to our development and programming team. Cheers to a successful event and a continued partnership! JM Jenifer M. Event Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great for gathering data from sponsors and exhibitors " December 23, 2024 4.0 It's great for gathering data from sponsors and exhibitors but not for storing or requests of huge amounts of items such as equipment. Pros The fact it can hold an expediential amount of data and provide the ability for registration. The data analytics is very helpful especially for sponsorship. Cons Can take a very long minute to load extreme amounts of data. Wish there was more of a sorting capability. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Expo Pass](https://www.capterra.com/p/168633/ExpoPass/) Reason for choosing eShow Pricing, notification functionality, and team overall felt it was the most streamlined when it came to "user friendly" capability. Review Source VR Verified Reviewer Event and Marketing Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Clunky and in need of upgrades" September 5, 2019 2.0 Mixed. I liked that it handled everything, hated actually using the software. Pros The software truly did it all, it was just difficult to navigate your way there. It manages both attendees as well as vendor registrations which was nice. Cons The dashboard is awful and not intuitive at all. Their team does not seem to mind that the interface is not user friendly. Review Source JH Jody H. Conference Planner Non-Profit Organization Management Used the software for: 2+ years ### "Software is robust, customer service is stellar!" March 30, 2022 4.0 Utilizing Eshow for conference management, registration, exhibitor registration and various other event management functions in one central platform has helped with organization and implementation across various departments and assisted with streamlining communication Pros Product is intuitive and modules are easy to use. We are still learning all the various modules and how they can be implemented in our overall plan. Eshow is extremely robust and we are still exploring how we can best utilize the modules. The people behind eshow make it exceptional. Every representative we have dealt with with each module has been excellent. Ticket system for troubleshooting is extremely effective and always easy to get in touch with personnel to fix problems quickly and efficiently. Cons Just want to ensure all modules we are using integrate with each other. This comment may be premature but just wanted to be certain the meeting module integrates with the various other modules for example. Reason for choosing eShow Value and product features Switched from [A2Z Events](https://www.capterra.com/p/196600/A2Z-Events/) We needed to find something more robust that integrated all facets of event/conference mgmt. Review Source Response from eShow April 5, 2022 JODY! Where would we be without your amazing partnership? Thank you for your feedback. No comment is premature or out-of-line. Your concerns are valid and being addressed! Also- we are beyond pleased to know that our customer service sets us apart. Thank you for your continued trust in eShow, we look forward to the continued years of partnership, growth and expansion together! TG Tiffany G. Assistant Director, Meetings & Events Non-Profit Organization Management Used the software for: 2+ years ### "A great well rounded event platform" April 12, 2023 5.0 Truly enjoy working with the team members that our organization works with at eShow. They are approachable and work hard to help us create a user-friendly experience for attendees and staff. Pros Being able to combine multiple event management services on one platform. Cons Occasionally slow to respond to tickets at what may be critical times for us. This has happened very rarely. Reason for choosing eShow We selected eShow because the platform offered more of the elements we were looking for and the price was a good fit for our budget. Switched from [Cadmium](https://www.capterra.com/p/139093/CadmiumCD/) Cadmium had horrible customer service and often appeared annoyed when we requested help. Convention Data Services platform was antiquated and wasn’t as easily customizable as we would have liked. Review Source Response from eShow April 25, 2023 Thank you for your feedback and kind words about eShow! Our team works tirelessly to service the tickets as fast as possible. We are also working on a help center that will assist in directing questions and needs to more immediate source of answers. SK Sarah K. Events & Operations Specialist Non-Profit Organization Management Used the software for: 2+ years ### "eShow is a solid product with a lot of customization" January 5, 2022 4.0 eShow has met our needs well. It is not perfect, but it is a great product, especially if you plan ahead well. Pros The reporting is robust and customizable, the dashboard is easy to read, support is very helpful. Cons You have to rely on support for customization- they're great and can do it for you, but it's not easy to figure out yourself at times. No how-to manual is the most frustrating thing. Onsite staff while super helpful with set up, reporting, troubleshooting, etc. It doesn't include actual registration support- as in helping attendees register. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) There wasn't enough ability in YM for complex logic. Review Source Response from eShow January 7, 2022 Hi Sarah- thanks so much for your candid feedback. We agree that the process for learning the system can be daunting, which is why we have recently added a new position to the team dedicated to customer education and developing comprehensive guides to assist in your success. Hopefully this new position and the tools developed will help greatly! Please let our leadership team know if there are additional pain-points that aren't addressed during your next event, as we always strive to make events easier for YOU, not us! Thank you again for trusting eShow, we look forward to a continued partnership! RP Rita P. Director, Events & Exhibits Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fabulous customer service and responsiveness!" November 3, 2021 5.0 Pros From start to finish, eShow makes it easy to manage every piece of an event. And I mean every piece! They are willing to dig in and figure out what works best for you. I would highly recommend them to anyone looking for an event management provider. Cons Sometimes little issues pop up when we open sales or open registration but they are always responsive in getting things fixed. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing eShow Overall package was a much better financial decision for us as well as being a long time partner with eShow. We value our relationship with them. Review Source Response from eShow November 12, 2021 Thank you for your review! While we always aim for perfection, we appreciate your understanding when issues do arise. Our team is ready to problem solve with you to ensure success. Thank you for your continued partnership! JK Judy K. Senior Director, Events Dairy Used the software for: 1-2 years ### "Works well" August 2, 2023 4.0 Very good. Pros Really like the ability to interface with our database and customize the paths for users when registering. Also appreciate the website and exhibit floor plan are part of the package, and appreciate that eShow can keep track of exhibitor passes that are allowed/used for each exhibitor. Cons Most aspects are very good. Definitely a learning curve to it, but the training and customort support is excellent. If you're familiar with programming an AMS or other registration systems, you'll be happy to see the granular options available. Reason for choosing eShow Several reasons:1. Most programming in eShow can be done by an admin user, meaning it's quick and easy to make edits when needed; no need to wait on a platform IT person to make the changes. 2. Delighted with API capabilities abetween eShow and our Novi (our AMS).3. Group registration and discount codes are very easy to set up and work very well.4. Exhibitor module and floorplan are part of the package so registration, etc. easy to recognize Exhibitors vs. attendees.5. Website is a part of the plan and easy to set up.6. Great customer support. Review Source CM Carla M. Meetings Manager Construction Used the software for: 1-2 years ### "Registration Management for Multiple, Unique Events" November 16, 2021 4.0 \[SENSITIVE CONTENT\] is the most amazing product specialist. If she doesn't know the answer, she finds it. When the answer isn't what I like, she always has a solution. \[SENSITIVE CONTENT\] in accounting has worked with our numerous events to accommodate our accounting team. \[SENSITIVE CONTENT\] creates products for us! Overall, great experience. Pros The product is fairly easy to use, and I have an amazing product specialist \[SENSITIVE CONTENT\] who is very responsive. I like that there is a quick response via the ticketed system is she is out of the office. I like how easy it is for me to manage the registration site - sales items, demographics, confirmation emails, homepage, sponsorship logos, etc. and that I can test them at all times. Cons The accounting side in terms of how much eShow can troubleshoot for us since it's our merchant account but your system. I don't have a solution, but it is frustrating when someone receives an error that the payment can't be processed and then I have to check with that person for more details, eShow, and my accounting team to check with the merchant account. Reason for choosing eShow Price point as well as features. Review Source Response from eShow November 19, 2021 Thank you so much for such a robust review! It is so helpful to hear where our strengths and weaknesses lay, so we can continue to progress and enhance out products! I may be biased, but our product specialists are truly the best, so I am glad you agree! :) Thank you for your continued partnership, feedback, and kudos. We appreciate you! RS Rebecca S. Deputy Director of Meetings and Events Military Used the software for: 1-2 years ### "AAAA eShow Review" January 25, 2023 4.0 Pros I like that I can do everything in one place and one software. I like that there are so many ways to track things and it can be super customizable to fit my needs. Cons Although it's super customizable, there is a lot of work that needs to be done in the meetings module and the housing module. Meetings module is not intuitive to use and very repetitive in function that makes doing things very slow and a lot of clicks. The reporting that comes out of it for function sheets is not in line with other competitors. The housing modules, when working with many hotels is hard to track and not as customizable as I would like for it to be Review Source Response from eShow April 25, 2023 Thanks for your feedback. We are working hard to improve the meetings and housing module to make it more use-friendly and accessible across the board. DH Delores H. Asst. Exec. Director/Conferences and Exhibits Non-Profit Organization Management Used the software for: 2+ years ### "Great Customer Service Support!" January 4, 2022 4.0 Truly appreciate the ease of the registration and badge printing processes as well as the associated app. Pros The software is very user friendly and easily accessible. Cons Although there were a few challenges with the initial implementation, the support provided by eShow was extremely helpful and timely. Reason for choosing eShow Impressed with the recommendation and potential to offer better services to our clients. Review Source Response from eShow January 6, 2022 Happy New Year Delores! Thank you for taking the time to provide valuable feedback! While we always want implementation to be as easy as possible, it is so reassuring to know that the inevitable issues were addressed quickly and in a professional manner. I hope we can continue our relationship through '22 and beyond. Cheers! BM Brian M. Executive Director Education Management Used the software for: 1-2 years ### "Nothing but a positive experience with EShow." November 4, 2021 5.0 Eshow came to the rescue when Covid hit and we needed to provide an alternative to our in person conferences. We looked at a number other virtual conference software but EShow had all of the features that we were looking for. Our goal was to give our members a venue that was as close to being their as possible and wow them and Eshow delivered. The software did everything it was promised to do, our members and vendors enjoyed all of the features . The Eshow staff and especially the team assigned to us was great to work with and did a fabulous job. They exceeded our expectations and I am confident that if we did not go back in person that we would still be doing virtual conferences with them. Pros This software allowed us to provide a conference experience for our members that was as close to being a live conference as you can get. From entering to conference center to visiting the exhibit hall to the session and lounge areas, the software had it all. The ease of use was noticed right off by our members and we heard nothing but positive comments about the venue. Cons There is nothing that I would change about this software. Review Source Response from eShow November 12, 2021 Wow- thank you for this review! Our goal is to consistently deliver high-quality, easy-to-use products, and am thrilled to see the eShow delivered all of that and more! While you have returned to in-person events, we would love to provide our extensive event management services regardless of the location! Hope to work with you again soon! JW Joanna W. Director of Events Oil & Energy Used the software for: 2+ years ### "This has been a great solution for our association event planning needs. " July 26, 2017 5.0 Pros Great customer service, on-site support and functionality. This served as the all-in-one package for our event management. The service from start to finish supplies our staff and attendees with a professional product. Cons Sometimes we run into rethinking the best strategy and options available for our multi-layered events. As a large umbrella event which has many entities we are a very complex event with lots of layers. That causes us to reframe our structure a bit at times which can cause minor delays. Review Source sO sean O. SR Manager Acquisition & Retention Non-Profit Organization Management Used the software for: Less than 6 months ### "Recently started using ESHOW and I love it " July 18, 2019 5.0 ESHOW is extremely helpful when you are working expos. So many different fields can be used. It's fantastic Pros ESHOW is great if you are working/running expos. Works like a charm Cons No cons at all with ESHOW. Wish I knew about ESHOW earlier. Review Source LF Louise F. Event Systems Manager Education Management Used the software for: 2+ years ### "eShow Power User and evangelist" March 25, 2022 4.0 One place for the entire event (Exhibits, Registration, Conference, Virtual, Mobile and Meeting) Pros That the Modules all interact so that you can build one Event that is used all of the components. Example the Conference module also populate the Virtual Module, Mobile Module and Web Cons Gamification is weak, the Meeting Module is cludgy and not well designed. Review Source Response from eShow April 5, 2022 Hi Louise! Thanks so much for your feedback. Admittedly, the meeting module is a beast. We are working hard to redesign its logic to be more user friendly. When that time does come, we will reach out for you to test a beta version. Your feedback is crucial to ensuring we meet your needs! Thanks again for being a continued partner. JS Jason S. Assistant Executive Director, Sales Non-Profit Organization Management Used the software for: 2+ years ### "Transformed our Conference Experience" November 5, 2021 5.0 Before eShow, we were printing out and mailing badges along with having stacks of badges onsite where we had to manually sort through and hand out. It's made our attendee experience incredibly more positive and efficient, while easing the burden on staff needed to manage the event. We love having all the data for the event in one comprehensive system, making it easy to manage all aspects of the event. Pros It's very easy to use and their staff are super helpful with providing training and jumping in to assist. What I loved most is that you can build your event by yourself or they will work hand in hand to build it with you. Cons It's a template based system, which is necessary to deploy this type of solution across so many users. This said, they are willing to customize some things as long as it's within reason. Review Source Response from eShow November 12, 2021 Awesome-sauce! Thanks for this glowing review. One of eShow's main missions is EFFICIENCY in event management and production, so we are thrilled to see this is being conveyed. Cheers to a great event and experience all around! DH Debbie H. Director of Finance Religious Institutions Used the software for: 2+ years ### "Great Event Software" April 10, 2023 5.0 eShow has smoothed out our registration and booth sales process. Both are now very professional, easy to manage and track. Pros eShow has a solid support team. If you have any issues or challenges the ticketing systems works great and questions are answered or issues resolved quickly. Our attendees LOVE the badge management portion of eShow and often request further details. Cons The networking module can be challenging for both the admins and the end users. I've yet to find an appointment system that works intuitively. Review Source Response from eShow April 25, 2023 Thank you for your feedback! We are glad that the registration and booth sales has helped streamline your events. However, we do agree on networking and are working hard on that! KV Karen V. CEO Events Services Used the software for: 2+ years ### "eShow can handle all your needs and their customer service is the best!" July 18, 2023 4.0 Excellent. Their team is the most friendly and knowledgeable I've worked with and I've worked with a lot of technologies. eShow's solution is comprehensive and easy to use -- we will be using other modules next year for the event! Pros My company had two months to produce a trade show for the Army. It was the first time we had worked on this event and and we have to pivot several times based on the venue and government requirements. eShow was there for me every step of the way. They set up the floor plan, contract, payment processing, and sponsor fulfillment in their exhibition management module quickly so our sales team could begin to sell space. As we learned new things about the venue, the eShow team helped me to adjust / make changes quickly, including flipping the entire floor plan around and renumbering all the booths! Without eShow and my account manager,\[sensitive content hidden\], we would not have been as successful in our sales efforts as we were. We sold out the show and the client was extremely happy with the trade show. Cons I would improve the exhibitor flow of eShow so they can more easily navigate to each section to complete what they have to do and download receipts. Review Source HM Hope M. Conference and Events Coordinator Airlines/Aviation Used the software for: 2+ years ### "WAI Enjoys all the eShow Products!" November 10, 2021 5.0 Pros The registration and exhibitor registration software are very helpful and helped us be able to let our attendees register themselves instead of filling out a form and sending to use to do it manually. We enjoy the eShow staff as well, they are helpful and quick to help solve any issues. Cons In the exhibit software you have to assign a booth before you can get payment for the booths, and we assign the booths in order of priority points, so that is tough, our exhibitors want to pay now, not in a month when we are ready to assign booths. Review Source Response from eShow November 16, 2021 Thank you for your honest feedback! While we are so glad that our products have come in handy while planning your event, we are always looking to improve. This information will be passed directly to our development team to discuss solutions to this hardship. We appreciate your review, time and continual partnership- cheers! MR Mickey R. Director of Meetings & Convention Non-Profit Organization Management Used the software for: 2+ years ### "Review" April 18, 2023 4.0 Overall positive. We've had challenges with the mobile app and hope to see that improve very soon. Pros I love the crossover between events so we don't have to recreate the wheel for each event. Cons I think all of eShow offerings have the potential of being more. I hope the developers continue to improve on all aspects so we can continue to use. Review Source AM Andi M. Operations and Communications Manager Public Relations and Communications Used the software for: 2+ years ### "Great Product" July 24, 2023 5.0 great service! Pros The registration portal and attendee event check-in process is streamlined and easy to use. The Exhibitor Servic Center can be customized to have everything all in one place. Cons Some features have to be adjusted on the customer service level, but that is changing daily, and we have more and more immediate editing abilities. Review Source SU Sammy U. Events & Exhibits Manager Non-Profit Organization Management Used the software for: 2+ years ### "Exhibits Review" March 30, 2022 4.0 Pros I like that I can easily customize booths on the floor plan map. I also appreciate that information is readily available on the exhibit dashboard (number of pending, number of assigned, balance due, refunds due, and cancellations) as well as the sales graph. Cons What I like least is how the floor plan displays on web pages. It's difficult to have a large, readable floor plan centered in the middle of the page. Switched from [A2Z Events](https://www.capterra.com/p/196600/A2Z-Events/) Price Review Source Response from eShow April 5, 2022 Hi Sammy! Thanks for your constructive feedback! I do not want to be the one to release this too early, but the Floor Plan Management tool is undergoing a HUGE facelift! This will be released in Q3 of this year. I hope with these improvements, you will be pleasantly surprised at its functionality. Looking forward to you using it!! LS Laura S. Sr. Director, Global Conference & Events Information Technology and Services Used the software for: 1-2 years ### "eShow offers so many solutions to meet your meeting needs! " January 23, 2023 5.0 Pros It's great to have all of our meeting needs under 1 platform with 1 login. The eShow platform is also robust and can meet all/most of your needs with the platform they currently have. We also appreciate there is support readily available when you need assistance or to setup a module and also they offer registration support onsite, as well. Cons More self-training tools and the mobile app could use a revamp (which I understand is underway!). Would be nice to have an easier way to make custom reports. Reason for choosing eShow The platform and many modules/services they could provide, virtual platform and pricing was within our budget. Review Source Response from eShow April 25, 2023 Thanks so much for your feedback! We have recently created an Education and Training department to help with training support and tools! And also, a new mobile app is coming by the end of Q3. Looking forward to showing you! JD Jessica D. Program Coordinator Veterinary Used the software for: 2+ years ### "Overall a great meeting management tool" November 18, 2021 4.0 Overall, I have had a good experience with eShow. The conference module does 95% of what I need it to do and that's really high compared to other software. Pros Pros: Easy to use on the admin side Has a wide range of offerings and functionality Cons Cons: The front end can look clunky at times Review Source Response from eShow December 30, 2021 Thanks for your candid feedback! We are looking to improve our dashboard to be more user friendly in the future. We will be sure to send this feedback to the DEV team here! Hope to continue to work with you in the future, cheers! HW Heather W. Industry Day Co-Chair 2021-2022 Non-Profit Organization Management Used the software for: 1-2 years ### "Customizing and Customer Service" August 1, 2022 4.0 Overall customer service was better in 2022 than 2021 - some service tickets there were slow responses to address the issue; or closure before checking that our issue was addressed with us. The majority of tickets were done quickly and fixed immediately. Pros Transfer from previous year to current year to streamline the next annual event. This made it easy to start from. In addition, this year we worked with staff to better streamline our report output for what we need/use reports for - targeted sponsorships. This helped optimize our revenue. Cons Not ideal if you need report customization in a certain format. Reports can only do certain output. Review Source Similar Products Featured