# VSys One Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VSys One the right Volunteer Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80491/VSys-One/reviews --- VSys One 4.8 (51) [View alternatives](https://www.capterra.com/p/80491/VSys-One/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VSys One Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews JM Jessica M Program ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “It allows you to track volunteers (we had 2,00 plus volunteers) throughout the volunteer life cycle from volunteer application, to communications, supervision and inactivation.“ June 24, 2024 NW Nancy W Director Volunteer ServicesHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I know I don’t take advantage of the classes offered.“ July 29, 2024 FH Francisca H Volunteer Resources SpecialistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I feel as if the VSys One system works well to manage large quantities of volunteers (we support over 300 active volunteers).“ May 31, 2024 SH Suzanne H Volunteer CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Learning all of the functions, some things we do not use and we haven't had the time to implement them.“ February 26, 2024 AT Amanda T Volunteer Services ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The system is highly customizable and it's features and capabilities conform to each unique volunteer program.“ November 21, 2024 AL Allyson L Director, Volunteer ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “This might be confusing for some learners of this program. “ May 6, 2022 CS Christine S Program ManagerEnvironmental Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Staff have gone above and beyond to support the volunteer program at Florida State Parks.“ March 26, 2026 Amy Faith L Network Manager, Volunteer Services & Patient Experience TeamHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “With other software, it seemed to take forever to get an answer and the answer did not involve human interaction.“ May 14, 2021 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charles A. Coordinator, Volunteer Services Hospital & Health Care Used the software for: 2+ years ### "VSys One is part of our workday, every day! " January 26, 2021 4.0 Pros Easy to use. You can choose to use as many , or as few features as you want. We eliminated paper scheduling, and send most e-mails through VSys now. Cons I think an APP for volunteers would be great. Review Source DR Denise R. Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "VSys is a great database" July 9, 2020 5.0 I love that we always have support when we call in for help with VSys. Everyone at the office is helpful and if they cannot figure it out they ask for help from another VSys staff member. Pros I use VSys on a daily basis and am the primary administrator. We use VSys for multiple different operations such as volunteer management, donor/account management, partner agencies we work with and all the jobs we send our volunteers to. Along with this we love that we can create letters types and be able to pick the letter need and customize prior to sending and saves to the volunteer or donor profile. VSys has saved us time running reports and having the ability to save them all with the criteria we need. VSys has so many other options we are not currently using but plan to in the future. Cons The only complaint I would have is I wish more screens talked to each other. Some processes we have to do manually which takes more time and some reports do not have the ability to do some things we need but we have learned to work around or just manually handle it. Reason for choosing VSys One The product sold itself after \[SENSITIVE CONTENT HIDDEN\] told us everything the product had the ability to handle and minimize some manual processes. Switched from [The Volunteer Reporter](https://www.capterra.com/p/79204/The-Volunteer-Reporter/) We wanted a database that we could combine both volunteer and donor information and easily be able to run reports. Review Source EB Erica B. Volunteer Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "VSys Review" May 10, 2021 3.0 We use VSys to track volunteer information and hours Pros I sense that VSys has helpful features, I just have great difficulty using them. Cons I wish the software was more user friendly. I want to be able to utilize all the features I can, but the difficulty of setting things up is a real barrier. I wish the help options were not so pricey to access. It seems that the program itself is designed for someone with a computer science background, which is certainly not me. Review Source PD Patricia D. Director Hospital & Health Care Used the software for: 2+ years ### "Cottage Health Volunteer Program" July 9, 2020 5.0 we are able to manage over 1,000 active volunteers, we especially like the ability to communicate with some or all volunteers as well as documenting all interactions. We are able to customize the database to meet our best practices and procedures. Pros The pros are have a robust database that handles all of our daily operations, from an on-line application that when accepted is downloaded right in to the database. We also like the ability to customize to our services and requirements (national, state and local guidelines and to customize to our hospital's culture and policies, The help line is fantastic and are very knowledgeable and patient. they are responsive to requests and upgrades. Cons The scheduling is great.... but I would like to add phone numbers and to be able to color code the training volunteers vs the trained volunteers. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Reason for choosing VSys One The support team and client relations manager- \[SENSITIVE CONTENT HIDDEN\] were instrumental in our decision. To be able to talk and be walked through an issue was critical vs waiting for an email response. The ability to help problem solve an issue immediately vs place on a list for the company to work towards. V Sys One is very responsive and eager to help to achieve our goals and practices. Review Source SH Suzanne H. Senior Volunteer Program Supervisor Museums and Institutions Used the software for: 2+ years ### "Customer Service Can't be Beat!" July 9, 2020 5.0 We are able to manage our legacy volunteer data (16K records), our current roster of active or recently active (2K records), communication, job history, training, implement automated features like background check surveys, and maintain schedules for volunteers in multiple roles effectively. And when I need assistance, it's there at the other end of the phone! Pros While the entire database is robust enough to more than meet our organizational needs, the very best part is the awesome support team that is always available to me. We implemented this program about five years ago, and it's been able to help us manage a tremendous amount of information about our 800+ volunteer program. The fact that it's on the cloud also helps us because we can access anything we need regardless of where the volunteer management team is physically (a plus in Covid times!). Cons The challenge with such a strong database system is that it can be hard to master if you are not a daily user. However, the team is working on updates and have been very open to my feedback about changes and improvements from the user's standpoint. If they keep going with the focus on user experience, it will continue to be an industry leader. Alternatives considered [Volunteer Impact](https://www.capterra.com/p/79197/Volunteer-Impact/) Reason for choosing VSys One The customer service--that was a critical element for us! Review Source MF Meg F. Manager, Volunteer Services Hospital & Health Care Used the software for: 2+ years ### "Excellent Volunteer Database" July 9, 2020 5.0 Volunteer data is in one place. It took several years to get the funding to get this software. The company were so understanding and patient. It makes my job infinitely more doable. Pros I love the fact that everything is in one place. The people at VSys are second to none. Even when I'm being less than intelligent they are patient and walk me through what must seem to them as easy. The fact that you actually get a person is wonderful. Doing monthly timesheets for volunteers is now a breeze. Running reports means that I can easily get requested information. Being able to run OIG/SAM in no time at all. Makes it easy to do monthly checks Cons I sometimes find it difficult to find the report that I'm looking for. I am not very computer savvy and find it difficult to edit settings to make it exactly what I'm looking for. I often end up calling but I feel a little guilty at calling for things that I should be able to do. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Reason for choosing VSys One The interaction with people. Comments from others who had Volgistics and wished that they could switch. Review Source PC Pamela C. Front of House Coordinator Performing Arts Used the software for: 2+ years ### "Great Company" September 3, 2020 5.0 I love working with VSys One and all of those that give support. VSYS has always given exceptional customer service. We had a unique situation and needed some of the program built specifically for our theaters and they were so helpful in building a product that met all of our needs Pros The product is very easy to use even for some of our users with very limited computer skills. Cons Some of the reporting features are a bit confusing and don't always give the information immediately needed. Alternatives considered [Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/) Reason for choosing VSys One VSYS One gave us more options to meet our needs and they were willing to build to our specifications. Review Source MR Macy R. Director of Volunteer Services Hospital & Health Care Used the software for: Less than 6 months ### "Forward Looking" August 10, 2020 5.0 Pros It has been a saving grace during all these uncertainties that we have a system that will be growing and changing with the times. It will reduce the amount of paper tracking and will set us up to be successful in a “new normal”. I have been talking with my colleagues in New England who are making the most of VSys now and we’re all so happy with the system. Cons We are so lucky to have been able to implement this program when volunteers were suspended from teh hospital. I don't know if we would of had the time to absorb as much of the program, and provide thought and input during the integration process. Switched from [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) The reporting - We wanted the ability to track volunteer interactions, not just hours. Review Source SZ Scott Z. Data base Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "The Swiss army knife of volunteer management " October 7, 2024 5.0 Positive. It really does it all and then some. I love automating workflows and sending letters once prospective volunteers reach milestones. Pros It has a wide breath of tools and functionality. Cons The interface is a little dated, but not so much that it gets in the way of using it. Review Source VR Verified Reviewer Director, Volunteer & Community Resources Hospital & Health Care Used the software for: 2+ years ### "VSys is Amazing" July 10, 2020 5.0 The entire team at VSys One is amazing. They are the most responsive support team I have ever worked with. Pros We now keep data in one system, where we used to have 3+ systems to do this VSys Live allows volunteers to manage their own data (e.g. we don't have to run hours reports for our volunteers, they can do this themselves) Love that my staff can access information remotely, don't have to be in hospital to access database Cons The functionality is so huge that we are still learning about it everyday. It's been 4 years and I feel like I am using about 50% of the total functionality. I don't think this is a con though. We know that if we need a new function, it is probably already available and we just need to learn to use it. Reason for choosing VSys One We were interested in the VSys Live option Review Source KV Karina V. Resource Supervisor Hospital & Health Care Used the software for: 2+ years ### "Evolving the Technology is Key" July 9, 2020 5.0 I've spoken with other VSys One users from other hospital facilities, and was initially surprised at how differently they organize their data from us. But then I realized that this is the beauty in the products...we can turn it into what works for us. This has really made my overall experience with the product a great one. Pros I started using VSys One about nine years ago when I joined my organization. They had purchased it about a year prior, but were still very green in figuring out the different features. What I love is that the product that we have today is not the same from nine years ago. It has evolved based on customer's feedback and requests. I appreciate being able to call customer service with a problem, and then learning that there are features that are there to suit my needs. Cons Initially, there were constant webinars being offered that assisted new users in learning more about the system. That has not happened for a while, and I know that getting that going is a large task. In the meantime, I appreciate the catalogue of prior webinars available on their website for our newer users to learn from. I've often referred our newer staff to those, as well as the online documentation to search for answers. Review Source JB Johanna B. Senior Manager Health, Wellness and Fitness Used the software for: 2+ years ### "What else do you need?" March 7, 2021 5.0 Awesome! Every single person we work with is consistently personable and extremely knowledgeable and helpful. Pros It's capable of doing almost anything you need it to and on the rare occasion that it doesn't, the software team at VSys either makes it happen or finds a work around. Best support team ever, software or otherwise! Also really appreciate the control we have to be able to readily adapt the software to meet our specific needs. Cons Scheduling for multiple shifts per day, such as two shifts, every two hours, 24/7. We haven't found a great way to create and then be able to share with staff, in a format that's easy for them to read. That being said, we haven't tried to use any of the scheduling tools in quite a while so perhaps it's time to give it another go. Reason for choosing VSys One N/A, I was not part of this decision. Review Source ME Meredith E. Volunteer Coordinator Hospital & Health Care Used the software for: 2+ years ### "VSys Platform and Customer Service is Great!" January 12, 2021 5.0 Let me qualify my previous answers/ratings above by stating that I am not tech savvy. Therefore, the customer service team at VSys is what makes it such a wonderful company. They are patient, knowledgeable and very friendly. I appreciate your customer service team very much for they make navigating VSys much easier thus allowing me to do my job without the frustration of endless troubleshooting. Pros I like the easy access to our volunteer information through VSys and the different ways to manage it and run reports. Cons I find that the software is not intuitive at times and that I need to call customer service often for guidance and support. Review Source SK Sarah K. Front Desk & Volunteer Services Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Vsys Review" July 9, 2020 5.0 I have had very good success with VSYS. I like to believe I am tech savvy but there is quite a bit I don’t understand or have difficulty using. Pros The ability to streamline all volunteers. Utilizing VSYS live to onboard volunteers. Cons It is very difficult to navigate for those who struggle with technology. There are so many areas to look for things and the inability to easily navigate between the tools. It is expensive and it seems like I pay a significant amount for service and do not have the ability to see updated webinars and customer service has not been knowledgeable enough recently to answer my questions. That piece is frustrating. Review Source NT Nancy T. Director of Volunteer Services Hospital & Health Care Used the software for: 2+ years ### "Overall review" September 21, 2020 5.0 Overall is very positive. Pros All went very well with integration. It has so many features that are helpful in managing and tracking volunteer efforts. Cons The one feature that doesn't work well for our program is the calendar process. We have not used this feature. Reason for choosing VSys One I was not involved in the purchase so I cannot speak to this question. Review Source CF Chris F. Director, Volunteer Resources and Auxiliaries Used the software for: ### "Best in every Way" May 26, 2014 5.0 My team has been working with VSysOne and VSysLite since December 2013 and they can't say enough positive things about the system. It is extremely user friendly. The customer service is impeccable! Hands down....the support staff are always helpful and take the time to walk you through the issue/situation. In particular Janelle, their Lead Trainer is a gem! She combines her personality soft skills with the ability to train and faciliate traings that are fun and explains the system in 'our language' - you won't leave confused at all, but wanting to know more about the system. The company overall is open to hearing your thoughts and suggestions to improve the system, AND they actually do make improvements/upgrades based on their clients feedback. This project took 4 years for us to narrow down a system that would fit our business requirements and VSysOne has excelled in every area that we were looking for in a Volunteer Management system. You can not go wrong with this system and you will be asking yourself - how did I work without it? Thank you so much, Review Source KW Karrie W. Used the software for: ### "Best Volunteer Software Ever!" May 27, 2014 5.0 VSys One is very user-friendly, both for the mangement side and on the volunteer side. If you need help, their Customer Service is extremely friendly and helpful. The kiosk/monitor screen has large, easy-to-see-and-use buttons and directions that volunteers of all ages can easily follow. Start-up was smooth and an easy transition from one program to VSys One. Review Source CS Christine S. Program Manager Environmental Services Used the software for: 2+ years ### "Praise for VSys One" March 26, 2026 5.0 Could I sing the praises louder of this vendor and staff. Who can say that of a contractor? 10+ years and still happy Pros I’ve appreciated my 10+ years of solution oriented interactions and professionalism of Bespoke and staff. Staff have gone above and beyond to support the volunteer program at Florida State Parks. Thanks to quick response and talented staff the system is humming along nicely for potential and current volunteers and for park staff. Frankly, that is amazing. I cannot express enough thanks. When there are issues VSys is right on it. When asked for something VSys has found a solution or at least considered it and provided why not – Thank you development team! Cons VSys One, the master database is powerful but complex. I know what I want it to do but not how to get there, nor do I want to be that person. VSys client support staff are talented translators of that complexity from client needs into effective functions. Review Source SA Sandra A. Director Hospital & Health Care Used the software for: 2+ years ### "VSys One Comments" June 4, 2025 4.0 Have been partners with them for over 10 years. Overall, very good experience! Appreciate the webinars! Pros Great customer service anytime we have an issue or question. Appreciate the quick follow up from the headquarters, as well! Cons hard to get everything we want/need in one package. Staff have mentioned that the program can feel 'clunky' at times. Review Source HS Heather S. Volunteer Services Manager Libraries Used the software for: 2+ years ### "Volunteer Recognition Made Easy" March 14, 2025 5.0 I worked with VSys for 11 years and was able to do some amazing reports on our 1,800+ volunteers every year. We were able to track concerns, cards/letters, hours and awards. Pros I liked the amount of information we captured about our volunteers and that when we ran into reporting problems the staff was very helpful. Cons Our company's version was not the newest, so hopefully budgets will one day allow the better access. Review Source JB Jeanne B. Volunteer Relations Coordinator Hospital & Health Care Used the software for: 2+ years ### "Volunteer Relations Coordinator- Stormont Vail Health" April 8, 2025 5.0 Great- the support at least with VSys One was always spot on with knowledgable staff Pros Access to all volunteer information in one software package Cons I myself felt the "build" and transition to Live has been very challenging. Might be good to have facilities that have successfully transitioned or been using it to be able to see some working functions Review Source AT Amanda T. Volunteer Services Manager Hospital & Health Care Used the software for: 2+ years ### "Amanda Timm, Human Resources Director" November 21, 2024 5.0 The VsysOne team goes above and beyond to meet the needs of their clients. The VSys one software is developed with real volunteer programs and professionals in mind. During a challenging period, \[sensitive content hidden\], and team went above and beyond to correct system concerns. It was clear that they were committed to allocate resources to pull up their sleeves and make our system whole again and while doing so, helped to make our system better. Pros VsysOne - system and staff are true experts in the volunteer world. The system is highly customizable and it's features and capabilities conform to each unique volunteer program. Cons Due to it's customizable features, it can take time to fully understand the extensive features and which are the best fit for your unique program. Review Source KV Karen V. Director, Volunteer Services Hospital & Health Care Used the software for: 2+ years ### "Great Product!" December 12, 2024 5.0 Excellent. I am thankful that I have VSys One vs. some of the other systems that other health systems use. Definitely a superior product from my perspective and I would recommend it. Pros Easy to use, fantastic support/help desk, reliable (no outages or downtime to speak of), numerous and convenient education opportunities and easy access to VSys management re: larger projects (standardization across systems, etc.). Cons Creating new/custom reports is not always intuitive for me, however a quick call to the help desk and they will set it up for you. And, many commonly-used reports are pre-loaded. Review Source NB Nathan B. Volunteer Services Supervisor Hospital & Health Care Used the software for: 2+ years ### "5-Star Staff & Then Some!" March 21, 2025 5.0 Pros The top-tier support of all staff members. Everyone pays great attention to detail, and uses their insights and expertise to help their customers with due diligence and patience. Cons Compared to VSys Live, the VSys One font can be small and hard to read sometimes. Review Source NW Nancy W. Director Volunteer Services Hospital & Health Care Used the software for: 2+ years ### "Vsysone Volunteer management software " July 29, 2024 5.0 Just has a one on one training. \[sensitive content hidden\] was outstanding Pros Vsysone is easy to use and train volunteers to use. The help desk is awesome. Cons I know I don’t take advantage of the classes offered. Reason for choosing VSys One Easy of use and fit our needs Review Source Similar Products Featured