# CaterZen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CaterZen the right Catering solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82293/Restaurant-Catering-System/reviews --- CaterZen 4.8 (55) [View alternatives](https://www.capterra.com/p/82293/Restaurant-Catering-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CaterZen Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marya C. Owner / Catering Manager Food & Beverages Used the software for: 1-2 years ### "If you are trying to grow a corporate catering program, you need RCS" January 2, 2018 5.0 We were able to streamline our catering processes so it was easier to create quotes, create checklists for staff, and ensure that items were not overlooked on orders. Pros Easy to train on Creates a professional image to our clients Company is continually adding valuable features The Delivery Manager is great Cons Setting up recipes for production reports is a time-consuming, and a little confusing process. It takes a while to wrap your head around the best way of setting things up. However, this is typically the case with any inventory/production system. Review Source JR Jessica R. Director of Catering Restaurants Used the software for: 2+ years ### "This software enables us to get orders in quickly and efficiently and is relatively simple to use." November 9, 2017 5.0 Increase in sales and ease of operating to be productive. Pros I really do love this software and all that it provides!! I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc. The Support Tickets are responded to with a quick response. MUCH quicker than years ago! I appreciate the acknowledgement and communication that they are working on getting me an answer. I like the Loyalty Program and also knowing that you all are able to send out our certificates for us! I like the new auto fill when you go to put in an address, save a lot of time! (it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles). I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!! Cons I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it. I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied" I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned. Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item Review Source Response from Restaurant & Catering Systems November 14, 2017 Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address. Thanks! Michael Attias Founder/President SG Sandi G. Marketing/Catering Director Restaurants Used the software for: 1-2 years ### "Catering Zen for BBC Smokehouse" August 25, 2018 5.0 Overall, my experience has been good. I like the easy navigation through of the software. Pros Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software. Cons Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments. Review Source Response from Restaurant & Catering Systems August 28, 2018 Sandi - thanks for the feedback. We appreciate you using our system. Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices. We also have a variety of reports for production we can help you with for departments. We have a Client Success Manager, ready, willing and able to help you out. We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription. Thanks! Michael Jim N. Owner Used the software for: 2+ years ### "Been a user for many years! Very satisfied!" May 1, 2018 5.0 Pros Makes accounts receivable so much more manageable Great marketing capabilities. Customer support if fabulous. Very responsive. Allowed me to grow my catering business exponentially over the last 8 years! Cons No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all. Review Source NM Nanette M. VP Operations Restaurants Used the software for: Less than 6 months ### "Amazing Product" August 26, 2019 5.0 This is one of the best "outsourced" experience we have had a company. Their support team is ABSOLUTELY amazing. In addition, they really teach you to be independent with all of the articles and videos they provide when you are trying to do something within the software, but if you get stuck they are there for you - usually within an hour you have an answer,. Pros The best part of CaterZen, initially, is how quickly a company can go from not having a catering system and CRM system to having one. Our company was up and running in 3 weeks. The ease of implementation was incredible, our CEO said - "quickest IT implementation in our company history". Other great features, are that it was able to integrate with our website for guest to order themselves, the prep sheets are perfect for the kitchen operations, and the invoices are clean and easy to read for operations. The driver application is an additional great feature that the guests really appreciate. The CRM and reporting features are excellent and really help you grow your business. Cons We have to have patients with feature request, because it has to have value for all end users not just us. Reason for choosing CaterZen It has all the features you need with being reasonably priced. You are able to tell from the way that the software functions that it was created by a person who worked in the industry and catered, that is extremely important and is probably the reason it is so intuitive. Review Source VR Verified Reviewer Owner/Partner Used the software for: 2+ years ### "RCS really is everything we need for our restaurant to do tons of catering." May 2, 2018 5.0 Pros RCS was built specifically for restaurants that cater. I have yet to find anything out there that does what RCS does better than RCS. Cons The customer interface could be better. Sometimes customers have to call to complete their order. Review Source Ashwani D. President/Managing Partner Used the software for: 1-2 years ### "RCS has been the easiest software I have deployed in my 15 years in the restaurant business. " May 1, 2018 5.0 Pros Highly intuitive and easy to use yest has extensive functionality that covers every aspect and whole life cycle of the catering business. Cons It would be great to have more customizable Catering Sales Management capability especially with customizable sales email blasts to new leads. Review Source VR Verified Reviewer Customer Service Representative Financial Services Used the software for: 6-12 months ### "Caterzen review" November 8, 2018 5.0 I have used this software since I started working at my job. I find it easy to use and navigate. I am able to also use it on my phone if I an ever traveling and need to get into a contract. Pros Its easy to use and navigate. Makes my job easier. Cons To do list doesnt always work. There are times where we put in meetings and they dont show up. Review Source VR Verified Reviewer Catering Sales Manager Used the software for: Less than 6 months ### "It has been a good experience. " December 22, 2017 5.0 Pros It is relatively easy to use with a quick 10 minute tutorial. It does not have many errors and it moves fast. Cons I don't like that I can't email guests as a group from this software. Besides that, I like most everything about it. Review Source Response from Restaurant & Catering Systems December 26, 2017 Thanks for your positive review. I am not sure what you mean by not being able to email guests. We have mass emailing capabilities to any group(s), as well as, Gmail integration in the CRM to email anyone and have a record. Please reach out to support for help. Thanks! Michael Attias jasmine R. Catering Sales Manager Used the software for: Less than 6 months ### "My experience has been great. It is easy to keep up with our clients in rcs." August 2, 2018 5.0 I stay organized in what I am doing. Pros What I love most about this software is how it shows me how much each customer has spent and how many orders the client has ordered. Cons I do not like how I can see all locations that I cover all one screen. It should be split up the way it is listed. Review Source LA Leanna A. Catering Coordinator Food & Beverages Used the software for: Less than 6 months ### "Great Product!" September 14, 2018 5.0 While there are some occasional glitches, it is a super helpful product overall. Loved the initial training. Happy with the product and it has been benfitical to our comany. Pros 1) Template Driven / User-Friendly 2) Support Blogs / Helpful Links 3) How fast the tech support responds...within minutes! Cons 1) The instructions at the bottom of the quotes/tickets are all paragraph form even if you tab down lines when creating it. 2) Sometimes I can't create a quote because all the buttons are all greyed out but when I close or refresh the page, half the menu items are gone. 3) Some times the items don't total correctly in the order/quote template, and I have to reopen it to have it total correctly. Review Source JP Josh P. Owner Restaurants Used the software for: 6-12 months ### "Saves time and money. " September 20, 2017 5.0 Saves money but eliminating labor costs to manually do these tasks and makes future searching of data much easier. Pros Functionality. Nobody else does this sort of software for end to end management of the catering process. Truly a great experience for us and our guests to stay organized. Cons Some settings and sections aren't in the most logical places to view reports or make adjustments. Eventually can find them but not always 100% intuitive. Review Source EH Erick H. Multi-Unit Manager Food & Beverages Used the software for: 6-12 months ### "RCS Has changed the way we do catering business! Makes life easier" March 19, 2018 4.0 Pros Everything is all there. Can print invoices, pull customer info, store customer payment info. Super easy to use Cons Can not delete catering that were either mis-entered or canceled which can lead to some confusion and lost product Review Source Response from Restaurant & Catering Systems March 23, 2018 Erick - any and all orders can be deleted, edited and or duplicated. Please reach out to support@rcsmailbox.com for help with that. Thanks! ML Molly L. Catering Administrator Used the software for: Less than 6 months ### "I love Cater Zen. It's very efficient and easy to use." August 1, 2018 5.0 The organization of my company's catering orders. Also help with the email blasts. Pros I like the delivery app the most. The feature that the customer can track the driver is very useful. Cons When a customer puts in an online order on their own, I wish there was a feature that would send me a text message along with the email I receive. Review Source Response from Restaurant & Catering Systems August 2, 2018 Molly - thanks so much for the great review! We do have the ability to send you or others on your team a text notification of new orders. Here's a link to the article that explains how to use it: https://support.restaurantcateringsoftware.com/support/solutions/articles/6000147720-store-notifications-text-notification JR Jessica R. Local Store Marketer Restaurants Used the software for: Less than 6 months ### "So far, it has been great. The team of customer service reps is the best I've ever worked with!" August 30, 2017 5.0 Increased leads, knowledge of a successful way to grow the business, and a better plan than a typical excel spreadsheet. Pros The software has everything. It covers the steps and keeps you on track. The built in Calendar make your job easy, functional, and in process. Its nice that anyone can pick up were someone else left off! Cons Its complex, RCS has truly covered everything you can think of, which is awesome, but it does have a downside. You have to be computer-savy, and have extensive notes to get you through the first couple times. After that its a breeze! Review Source RH Ronald H. Catering Manager Restaurants Used the software for: Less than 6 months ### "Review" December 28, 2018 5.0 This is one stop software that does everything the company needs it to do. Prior to this there was a daunting process to ensure all parties are on one accord. Pros This program is very user friendly. The support staff is helpful and they want to see you succeed. Cons I haven't run into anything yet that I don't like about it. Review Source Response from Restaurant & Catering Systems January 3, 2019 Ronald - thanks for the kind words. We really work hard to build the best catering software and proud to be working with a home town restaurant like Slim & Husky's....one of my favorite places. You guys rock!!!! Michael Attias President/Founder VR Verified Reviewer Market Manager Hospitality Used the software for: Less than 6 months ### " Just Starting Out" August 15, 2018 5.0 Pros I love the ease of use and having everything in one spot. Cons I haven't found anything yet. I have liked everything so far. Review Source JI Jelena I. Catering Operations Manager Food & Beverages Used the software for: Less than 6 months ### "Excellent" May 1, 2018 4.0 I got a customer production report Pros It's like an IPhone - easy to use and self explanatory. Has an excellent overview and some very interesting features like the delivery manager part. Cons I would like to be able to have more influence in adjusting features in order to individualize it more to our needs. Review Source aP amisha P. Owner Used the software for: 6-12 months ### "Great! I love the ease of use! love ability to send customers their invoices and have paper trail!" April 2, 2018 5.0 Pros Easy to use! I learned how to use the software in no time. I was able to teach my managers about It in no time as well. Cons I wish this was not just a software and it somehow brought repeat catering orders. It would help a lot. Review Source JH John H. Catering Director Food & Beverages Used the software for: 2+ years ### "Truly a 5 Star Product. We could not run our catering department without it." August 22, 2017 5.0 It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability. Pros 1) Ease of use 2) Depth of features 3) Marketing Module 4) Delivery Module 5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often. Cons It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody. Review Source MK Mike K. Catering Director of Operations and Sales Restaurants Used the software for: 2+ years ### "Best decision we ever made for our business. We got organized and we grew sales by 20% year 1! " August 23, 2017 5.0 Sales growth, organization, marketing and selling systems. Able to run my business from anywhere. Pros User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS! Cons They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!! Review Source BS Butch S. Manager Food & Beverages Used the software for: 2+ years ### "A huge time saver and organizer for our catering company. " August 24, 2017 5.0 RCS has been a time saver by helping me to organize my company. It's taken all the guess work out of kitchen produce, loading and set up for our catering events. It's increase my sales with the marketing arm of the software. It allows me to set auto reminders to contact customers about jobs, it has email marketing built in with pre design email templates. It's about as close to the perfect catering software I've found. Pros Awesome Customer Support and Training. Easy to use. Complete program from contact manger, online ordering. Load sheets, kitchen prep plus unbelievable marketing system built into one package. Deliver system that allows drivers to notify customer when leaving and arriving at event site with real time tracking by customer. Cons Not much to I don't like about the system. The only feature I would like to see added would be a recipe section to store all our recipes. Review Source CC Clay C. Owner Used the software for: 1-2 years ### "Restaurant Catering Systems was the best addition I have made to my restaurant and catering business" May 1, 2018 5.0 Pros Ease of use, organization of orders, food prep labels, reports, email marketing, order confirmation emails sent to clients the day before the event, review emails sent out the day after the event, pretty much everything this software can do has made my life easier. The best thing I added to my catering was the Drink Pack for per person that rep outlined in a report. That single addition is absolutely brilliant. I barely have to sell drinks anymore, that alone sells itself. Customer service is always quick to respond with questions. Cons There is one report I wish would be better. I have asked and maybe they are working on it. It's under Accounting & Sales Journal Report. When you select a date range, all your revenue, taxes and fees are listed and they can be expanded to see to which jobs those account for. But when you export the file it doesn't show the jobs/customers, just the totals. Other than that, no Cons. Review Source JD Jamie D. Catering Manager Food & Beverages Used the software for: 2+ years ### "Catering Made Easy" August 24, 2017 5.0 Helps us make money! Pros We have been using Restaurant Catering Systems (RCS) since the day we opened the restaurant (3.5 years). RCA is responsive and accurate. The software works seamlessly and without glitches. We use it every day to streamline operations. Every time I hit a roadblock, the staff at RCS responds the same day. It's rare to find technology that does what it is supposed to. AND, they're regularly adding features that help us increase our productivity and accuracy for delivery high quality products and service. It's rare that I give anything the full rating. Well done my friends! Cons Not much honestly. It does everything we need it to do! The only thing that I could see as an added benefit would be an app. Review Source JF Jacqueline F. Head Catering and Off-site Events Manager Used the software for: 6-12 months ### "It is easy to use once you know where everything is. A few functions could be simplified." May 8, 2018 4.0 Pros I like the ease of retaining customer information. We have recently discovered a few features that have made it easier for us to keep notes on addresses and it has been making a huge difference. Cons It is hard to search for things if you do not have a client name or invoice number. We have recurring offices that want to look up past orders under another (unknown to them) name or reps that want to look up an office that they haven't been before. The rewards program is also a bit confusing with the voucher system. I am learning it as I go but right now it is all a bit fuzzy. Review Source Response from Restaurant & Catering Systems May 14, 2018 Jacqueline - I am not sure if you are familiar with our Venue Manager. It allows you to set up delivery locations used by multiple clients like doctor's offices, wedding halls, etc. It keeps up with delivery notes, venue notes, contact at venue and complete history of everything ordered at that venue. Please see help articles: https://support.restaurantcateringsoftware.com/support/solutions/6000137004 Please fill out a support ticket if you need any help. Thanks for your business. Michael Similar Products Featured