# SimplifyEm Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SimplifyEm the right Property Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/88454/SimplifyEm-Property-Management/reviews --- SimplifyEm 4.1 (130) [View alternatives](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SimplifyEm Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews BO Britney O Property ManagerReal Estate, Self-employedUsed the software for: I used a free trial. “I was able to easily organize all my Owners and Tenants all in one place.“ October 15, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Data input, editing, and overall use of the system is not streamlined. “ January 19, 2025 jt jennifer t OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “I'm looking forward to growing my business with you and Simplify'EM!“ August 24, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “On a couple of occasions, I did not get a response and had to request it again. “ January 19, 2025 jt jennifer t OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “Simplify'EM truly understands that it shouldn't be that hard!“ August 24, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “That is ABSOLUTELY NOT TRUE. “ January 19, 2025 MN Margot N Family adminReal Estate, Self-employedUsed the software for: Less than 6 months. “The staff @ Simplifyem has been excellent at providing guidance - special shout out to Alex, who's been very patient and helpful!“ May 12, 2022 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “We chose the wrong system to utilize.“ January 19, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KJ Karen J. Property Manager Real Estate Used the software for: 6-12 months ### "SimplifyEm met all my property management needs" August 25, 2017 5.0 As a vendor that offers free training and also support through the phone and via email, SimplifyEm support is very easy to contact. It has helped me get organized and automated right away to fit my specific needs. Pros SimplifyEm has been the answer for managing my residential rental properties. Because it is a web-based application via the Internet, I can access it from anywhere, anytime. As a property manager, I have automated tracking income and expenses on each of my properties, charging fees, handling tenant balances, collecting payments online, and communicating with tenants through tenant portals and notices. I no longer have to keep track of my information manually for each property and have saved time by automating statements, notices, and fees. I do not have to deal with piles of paper anymore, and I have eliminated spending time on repetitive activities. When a tenant sends a maintenance request, I track work orders and repairs via the calendar so I know when to buy equipment, schedule my maintenance personnel, and see the history for each tenant/apartment. The task center has all of my information as a single place to track all communication history with vendors, owners, and tenants. I attach supporting documents. I create invoices, track deadlines, store lease agreements, monitor insurance, and capture tenant details all in one place. When I need to, I send group emails/notices for site visits, maintenance alerts, rent reminders, and any other news that needs to be shared with all tenants. Cons SimplifyEm’s accounting module manages accounts payable and receivable and monitors any recurring charges along with a complete transaction history. I use QuickBooks for payroll and can easily export other transactions. I use the banking feature so I can print checks, access bank accounts, perform reconciliations, view bank balances. I had to adjust the margins. Review Source MB Michelle B. Property Manager Real Estate Used the software for: 2+ years ### "Best property management software in the market" March 1, 2022 5.0 I have found their support best amongst the software industry. I find it easy to contact them via text, email or phone. I prefer to use either text or phone. Their support team is very knowledgeable and friendly. Pros I find it very easy to use. It enables me to stay on top of my rent collections. I found data entry much more easier than other applications I have used. I have just started using their online application, online leases, and tenant screening service. I found it very easy to integrate with my current process. I have been using online rent collections for a while now and it is easy to set it up. Cons There is nothing difficult i find with the product. If I have a question, I can watch a video or go to the FAQ and lookup the answer. I find their videos very helpful. Review Source TS Tonya S. Principal Broker/Owner Real Estate Used the software for: Less than 6 months ### "Zero support & cheap with no VALUE" March 16, 2020 1.0 The software is not as easy as your sales rep will tell you. There is zero flow to the software process which makes it very confusing. For instance, if you submit an owner draw and record the owner draw, the software "should" automatically prompt you to go to "online payment" to process the draw. If you are new to the software and miss that step, it still appears as if you submitted a complete owner draw since the draw will show in your bank statement and in the bank balance however the draw is incomplete but there is NO notification showing you differently. This is the process with almost all functions of the software. I'm looking for a new property management software. Pros The sales pitch from our sales representative. Cons Zero support/Inadequate support. If you are lucky enough to receive a call back after two or more days, the customer support rep will ask you what you need and then they start telling what to do then have a nice day and they hang up. The call is very rushed. Not to mention they are on Pacific Standard Time, so if you are on Eastern Standard Time you have 5 hours for live support. The time frame for online payments, to your company or owner, is at least 5 days and if there is a mistake, you can add an additional 5 days to your process. You can write your property owner a check and send via mail and the payment will arrive quicker than processing through this software by our experience. Reason for choosing SimplifyEm We received a "Top Notch" sales pitch from our sales rep. We asked all the questions pertaining to concerns and all answers were absolutely "we do that"! Review Source Response from SimplifyEm.com April 6, 2020 Hi Tonya, thank you for taking the time to leave us a review. We are known to be easiest to use and known for our customer support. Customers appreciate the customer support they receive from us as they know similar to your experience with another software company that SimplifyEm's customer support is a lot easier to reach. We have been providing outstanding customer service for the past fourteen years. We provide live phone support Mon-Fri 9am-5pm PST and 24/7 email support. If you reach our voicemail, you'll get a call back within an hour the same day along with an email follow up. Online payments are one of our most popular features. It's faster and more convenient as writing a paper check and sending it through the mail will take longer. All online payments take two business days to process and deposit directly, no more trips to the bank. Last year, enhancements were made to where payments may be withdrawn the same day for express processing. Best, SimplifyEm Team JG Jennifer G. Landlord Real Estate Used the software for: 1-2 years ### "SimplifyEm Simplified My Life" October 14, 2017 5.0 I am an accidental owner of rental property, and SimplifyEm has truly made it easy.  The ability to easily track all of the information and being able to generate a tax report at the end of the year has taken the fear of failing a tax audit.  It has reduced my paperwork significantly, and there are fewer errors as SimplifyEm keeps track of every aspect of the management of our property.  Pros SimplifyEm allows property managers and landlords to keep track of a multitude of their responsibilities including work orders and repairs, rent/lease payments, lease documents, create invoices, track deadlines, and many more features.  SimplifyEm also allowed me to send emails, rent reminders, rent receipts, and notices.  SimplifyEm’s ease of use is one of its best features.  The interface makes it intuitive to use to even those like me who aren’t experts in technology.  The software seamlessly works with Excel and QuickBooks, so you can export to those programs easily if necessary. Cons Initially, when I started using the software, I had to call support couple of times. They were quick in answering my questions or responding to me on weekends. I wish they would add phone support over the weekend as some of us like to catch on some work on weekends.  SimplifyEm has many features such as work orders that are not of value to a property owner like me. If there is a way to hide these features, it will make the application even more easy to use. Review Source DL Debra L. Owner-Manager Real Estate Used the software for: 2+ years ### "SimplifyEm is valuable service for a low cost." October 27, 2022 5.0 SimplifyEm has made it so that I get paid on time every time by my tenants. Pros I love processing tenants through the set up and rent collection. It is easy, secure and quick. Cons There are lots of places on the website to get to for managing real estate property, so on a rare occasion I forget where to go if I don't use the feature too often, but SimplifyEm support has helped immensely. Review Source CM Chantal M. Owner Commercial Real Estate Used the software for: Less than 6 months ### "I am on the fence about this software." April 11, 2017 3.0 Pros It is easy enough to use expect for the part of managing leases for Ontario, Canada. Easy set up of new properties, landlords and tenants. Cons You need to get a 1-800 number so I can call at any time but because I am a Canadian client, I am not able to call the U.S with my phone plan. Emails don't always get conveyed properly. Need to have a choice to the lease information whether you have a security deposit or last month's rent deposit. The latter is missing. This would make our process so much easier. Need to have an auditing trail with your software so mistakes can easily be found. I was once told that I had to pay for your bookkeeper to find an error I made...luckily I was able to find the problem and fix. If a mistake was entered, you should be able to reverse it...your system does not always allow this. Biggest con my clients and I have is that if a tenant is using last month's rent or is late paying their rent for a particular month, your owner statement should show their name at least, even if no $$ is present. This is a MUST and I hope you but this change in your next release. Review Source Response from SimplifyEm.com April 26, 2017 Hi Chantal, thank you for sharing your experience with us. We are happy you found the software easy to setup and use. It looks like we could have done a better job meeting your needs as a Canadian user though. Security deposits are currently supported for U.S. situations. Last month rent deposit can be tracked, but it could be handled more smoothly for the Canadian market. Owner Statements show the financials on an owner’s properties and a Rent Roll can also be sent with an overview of paid and unpaid tenant balances. An audit log is something we would like to do in the future, but any transaction can be reversed if incorrect. I will ensure the support team follows up with more information. Users in both the U.S. and Canada are able to reach us at 1 510 790 9066 9-5 PST and speak a live person within a few rings. Emails are also responded to within a few hours in most cases. We have many Canadian users, but we also ensure to clarify we are geared towards the U.S. and will discuss limitations. Before purchasing, these limitations and your phone plan were discussed, and we offered to call when needed by simply emailing support. Over the past few months, a personal support member has promptly called within a few hours and has assisted with one-on-one setup for as much time as needed. We do our best to provide a support experience that is above and beyond what is typically offered and we appreciate your feedback on how we can further improve. TW Tiana W. Owner Real Estate Used the software for: 1-2 years ### "You get what you pay for" June 7, 2016 1.5 Pros The price is phenomenal. If you are an owner with a few properties, this is ideal. Cons No customization, very limited reporting, doesn't have bank reconciliation reports, extremely limited GL codes. Also, they will tell you their software supports functions, then try to walk you through a "work-around" to get it to do what you want. Not sufficient. If you get audited by the state (very common in WA), good luck with this software!! It's too simplified, limited functionality and not intuitive in the least. Once you get in and start using it, you can figure it out, but it just never feels smooth. Also, some things are too easy to enter, and therefore, too easy to mess up. Dog walked on my keyboard one day....... To say the accounting is robust, I think that's a misunderstanding of the definition of that word. Review Source Response from SimplifyEm.com June 15, 2016 Hi Tiana, thank you for sharing your experience with us. We appreciate your kind comments regarding our pricing and our excellent support team, but it looks like we fell short on meeting your expectations. It appears there was a request to add a large amount of HOA units to your existing account (a one year old account with residential properties). We discussed that HOAs are something we are looking to better handle in the future, but do not optimize for. Based on our great pricing it was decided to try a test run with a few properties. After some one-on-one support and a custom setup by our team (at no additional cost) there was some additional functionality you were looking for and we promptly refunded the full upgrade cost. The subscription for your residential properties from before the upgrade we were not able to refund. Many of the features and reports mentioned are available, including banking and audit reports. Support is easily accessible at 1 510 790 9066 for one-on-one help or to answer questions about the software and how to best use it. Our team also has monthly releases with features/reports requested by users. We are sad we were unable to meet your needs at this time and wish you the best in the future. AS Aimée S. Investor Real Estate Used the software for: Less than 6 months ### "Save Your Money" February 28, 2022 1.0 Awful, I tried to use this software for two months, it is horrid. I asked for a refund, they refused. I even asked for a pro-rated refund (paying for the months I used it only) and they still refused, fought the credit card company I utilised as well. Just go for the better competitor platforms, this one is only going to waste your time and money. Buildium is WAY better. Pros Price, it is cheap for a reason folks. Truly there is no other reason I chose this software company for my business needs. Cons The company is dishonest, telling clients they have features they do not (as of 2021-2022) and you literally have to manually enter in EVERYTHING yourself. Reason for choosing SimplifyEm Totally chose Simplify EM for its lower cost...should have known better. Review Source Response from SimplifyEm.com March 2, 2022 Hi Aimee, Thank you for leaving us a review. We are a residential property management software and it looks like the majority of your portfolio was for storage and commercial properties. We do have customers who use us for storage and commercial properties, but only when it's a small part of their portfolio. We are partnered with a tenant screening company that provides tenant screening reports including credit check, criminal history, SSN validation and eviction search. We are sorry that you could not meet the requirements for doing tenant screening under FCRA (Federal Credit Reporting Act) and there is no exception to the law's requirements. If you are just starting out, an alternative screening service is offered where the tenant downloads the credit report and shares it with you. We provide a two week trial and a 30 day money back guarantee and free training and support. We wish you all the best and hope you can find software that better fits your needs. Best, SimplifyEm Team LC Logan C. Office Coordinator Real Estate Used the software for: Less than 6 months ### "Garbage!" January 7, 2021 1.0 Honestly we regret paying for this software in advance I wish we would have tried it out for a month first then at least gotten out money back. When they did the onboarding, they did it incorrectly which then took a month to fix by myself. By the time the trial ended and we realized we didn't like it, they didn't return any of the money. Pros It was online and could be accessed anywhere. Cons The process of paying bills takes way too long. The tenant portals failed to link up with the software. You can't add any other income categories other than rent received and late fees. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reason for choosing SimplifyEm It was the cheapest Review Source Response from SimplifyEm.com December 16, 2022 Hi Logan, Our training & onboarding is free, unlimited, & U.S based. Our onboarding team asks questions to customize the experience. It sounds like the team made recommendations in fixing the account with data entry & that takes time. SimplifyEm provides the ability to pay owners & vendors online or by printing a check. With online payments, it only takes 2 business days, compared to others that take 7. SimplifyEm does not require a merchant account which means it's faster to setup. Tenant portals are one of our most popular features & tenants & property managers love them. It's a convenient way to communicate & pay rent. The income categories follow the IRS income guidelines. SimplifyEm allows users to create sub-income categories under the IRS ones. This makes it easy for tax time & SimplifyEm auto fills these tax reports for you, following the IRS categories. We have a 30 day money back guarantee policy. We are more than happy to issue refunds within the time period. AD Alan D. Partner Relationship Manager Real Estate Used the software for: 6-12 months ### "Easily manage properties with no hassle" September 21, 2017 5.0 The core benefit for me is the automation – Instead of having to do the same things over and over again on a monthly basis, SimplifyEm helps me do the things that I had to manually do before. Pros The software minimize issues with the burdensome and time eating tedium of tracking income and expenses on every single one of my properties. One of the best things is being able to view the dashboard and be able to not just be a passive recipient of information but also being able to actively charges fees, keep up with the balances of tenants. I've found that communication with tenants is usually difficult when reaching out and keeping track of who did this, who needed extra time to pay, etc. With SE, I have been able to streamline a lot of it and minimize communication on my end and those who help me. Me and my team can pick up where the other has left off. Cons Another major concern I had was being able to adapt to the software, we've had experiences in the past where it took months to adjust and I was even more confused after trying to use something that is supposed to help me out and MINIMIZE my time spent on this. The experience with SimplifyEm was much better, no issues in how to use the platform, it was much more intuitive. I was able to pick up the app and run with it. I wish the company adds even more FAQs as I had to call support few times. Review Source JB Joanne B. president Banking Used the software for: 6-12 months ### "my experience" June 9, 2021 4.0 good Pros The dino was a great addition to the program Cons The insurance button comes up too much Every time you turn around it reminds you about insurance Review Source MM Mary M. Manager Commercial Real Estate Used the software for: 6-12 months ### "Good for basic PM software" June 13, 2017 4.0 Pros Fairly easy to use. They have great customer support and always willing to walk you through issues. Overall it's fairly easy. Cons They just have basic reporting. If you want to really analyze your property this is not the software for you.You can get a Rentroll and Tenant Late Report but that's about it. They don't have a vacant listing or make ready status or occupancy percentage. I believe if they can develop better reports - this program would be awesome. Don't get me wrong it is a great simple program. That is why it's called SimplfyEm. Review Source RL Ronda L. Co-owner/Operator Real Estate Used the software for: Less than 6 months ### "Very unuser friendly" June 6, 2017 3.0 Pros Reports once we have entered the same redundant thing in many areas of the software. Once you have done all of this it is great to have the individual reports to see how your business is running! Cons Not an easy software to get around in. Very redundant. You have to enter the same thing in several places in order for your reports to be correct. Customer support is not good. Very difficult to get a live person that actually understands your issue and in helping to adequately resolve that issue. You wait and wait and wait on a return call. The fees they charge for online rent payments is ridiculously high for the price of the software we already pay for. Their turn around for releasing payment to us is ridiculous. We need quick access to our rent payments in order to pay our owners in a timely manner. Review Source RL Ron L. Property owner Real Estate Used the software for: 2+ years ### "For the non-bookkeeper types" September 14, 2017 4.0 My bookkeeper has everything in Quickbooks, but I have no idea how to get a meaningful report. This program makes it easy to see how each and every property performs. Pros Ease of use. I am a visual type person. Tracks everything and gives me relevant reports. Let's me see which properties are the better performers and helps me fine tune the others. Cons Not all functions are obvious. I've had to call tech support a few times, but they were great at walking me through it. Review Source DW Dena W. Property Manager Real Estate Used the software for: 1-2 years ### "Making Life Easy!" March 31, 2016 5.0 Pros It relieves me of the stress of the accounting work. Math is not my strong point! I did all my trust accounting by hand for over 20 years. I tried other property management software and found myself confused and overwhelmed. Simplifyem is easy to understand and use. If I get stuck, I call customer support and they walk me through it. Representatives are always polite, friendly and professional. Now, I can focus on taking care of my clients' needs better. Cons It would be nice if owners could request statements and invoices on their own without my having to publish each individually. Review Source TL Tami L. Property manager Real Estate Used the software for: 6-12 months ### "Simplifyem states there is support up until 5:00 PM but they do not return calls or emails" October 21, 2021 3.0 It has been difficult getting any kind of support Pros Tenants portal for emails and online tenant payments Cons No app for mobile users, they recently changed tenant screening companies and it has not been easy getting approved. They do not like to provide 1:1 support although that was promised when we signed up for the software program. Review Source AE Amy E. Property Manager Commercial Real Estate Used the software for: 6-12 months ### "Great Advice, great software" September 7, 2016 4.5 Pros It is very easy to use. It has a clear presentation. Seeing lots of units at a glance is easy. Cons When putting in the details of the payment in the notes section, something happens with the formatting. like instead of symbols (Which I use when putting in dates) it changes them to "n" and other weird things. I have had to modify the way I input information. Also, when people are behind, if you input the actual date that they pay, it goes to the month that payment was received (ie: if someone pays me August 8th for July rent, if I use date of payment, it will only apply to August. So I have to use the notes section to say when the payment inputted) Review Source OS Olga S. Property Manager Real Estate Used the software for: 6-12 months ### "Review" May 28, 2021 3.0 It is not an easy going software. I can't get customer support when I need it!!! Pros No comment on this. I am just trying to set up the accounts and get support but no one call me back Cons Not user friendly. No customer support when I need it!!! Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing SimplifyEm Less expensive Review Source Response from SimplifyEm.com June 2, 2021 Hi Olga, Thank you for taking the time to leave a review. Our customer support team is known to be easy to reach. We are happy to see that a customer support member called you back the same day and resolved the issue you were having. Thank you for letting us know about your experience, we value your feedback. Best, The SimplifyEm Team FG Frances G. Principal Broker Real Estate Used the software for: Less than 6 months ### "Property management made easy" June 22, 2018 5.0 Software advice guided me to three good companies. For the size of our business SimplifyEm seemed the best fit. And their emails were very helpful and non- aggressive. Pros It is user-friendly and the cost seems reasonable. Tutorials are available as needed and customer support is always available. Information is easy to enter and to edit, if necessary. Cons I may be wrong but it doesn't download into Quicken. We are just getting started with this software so there aren't any defects, if any, that can be mentioned here. Review Source GG Gary G. Owner Commercial Real Estate Used the software for: 6-12 months ### "Used for the last 8 Months" September 20, 2016 4.5 Pros The telephone response to questions about use of the product is excellent. Cons There are a few glitches in the software such as the inability to split expenses over more than one property without having to make the division allocation and then pull up each property and make the entry. I have asked why they will not modify the program which is basically from an old Quicken Property Management program but they have told me there is not a great demand for this. I wonder if the users even know of the possibility??? Review Source SO Sofia O. Personal Assistant Real Estate Used the software for: 6-12 months ### "Outstanding Experience" December 30, 2022 5.0 Great customer support, \[SENSITIVE CONTENT\] was fantastic and very quick to help!Thank you. Pros It is an easy to use software, the customer support team is always very quick to answer any questions I may have and does a great job in providing me the answers too. Cons I have not yet encountered any difficulties with the software. Review Source KE Kim E. Owner Real Estate Used the software for: Less than 6 months ### "Software advice lead us to purchase SimplifyEm for our business" September 8, 2016 5.0 Pros We have not started using SimplifyEm yet. Will start setting it up in November 2016 to launch January 2017. We have signed up for a 3 year commitment. My overview is on the software advice we got. They recommended three companies that they thought would work for our business. I did not have to go through the hassle of calling and searching a dozen companies. I contacted the three companies that they recommended. Took a look at what they had to offer and the price it was going to cost per year. I decided that SimplifyEm would work the best for our business. They made searching for a software company much less taxing. Cons There is nothing that I do not like. They were very prompt in helping me select a software. They called back to see if I had any questions or if I needed more help in selecting a different software. Review Source JG Jeff G. Realtor/Broker Real Estate Used the software for: 6-12 months ### "A very pleased customer of SimplifyEm" January 20, 2016 5.0 Pros Software is comprehensive and easy to use. I've never experienced such great vendor support. Can't say enough good things about the support. Not only do they know the software inside and out but they seem to know the property management industry and thus have provided several good tips on setting up the worksheets etc. Cons I will need to reach to find something I dislike. Perhaps a more robust report generator so I can do a bit more customized reporting. Review Source ZC Zoraya C. Broker/Owner Real Estate Used the software for: Less than 6 months ### "Great Pricing for small property management!" June 13, 2017 5.0 It's a great system for small companies or owners. Pricing is not bad for a few dollars you can get all that you need to keep track of everything. Pros Pricing and customer service. They even schedule a training for you where they teach you step by step. Cons Might be a bit tricky to set up with a few too many steps. You have to go to several places to complete the info for 1 rental. Review Source KF Kathy F. BROKER/ MANAGER/OWNER Real Estate Used the software for: 2+ years ### "Good For The Budget Minded" July 14, 2017 4.0 The software getting stuck. I swear it used to change my numbers on balance sheet. I don't like that after mis take on balance sheet, I can erase it. Pros Easy to use, only because I've been a user for about 7 yrs? I like the detail description feature. So owners know. Cons Software Always gets stuck when I send my reports and I have to get out and come back in. Dinosaur keeps sending..... Review Source Similar Products Featured