--- title: "SimplifyEm Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplifyEm the right Property Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/88454/SimplifyEm-Property-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SimplifyEm 4.1 (132) [View alternatives](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SimplifyEm Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews BO Britney O Property ManagerReal Estate, Self-employedUsed the software for: I used a free trial. “I was able to easily organize all my Owners and Tenants all in one place.“ October 15, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Data input, editing, and overall use of the system is not streamlined. “ January 19, 2025 jt jennifer t OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “I'm looking forward to growing my business with you and Simplify'EM!“ August 24, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “On a couple of occasions, I did not get a response and had to request it again. “ January 19, 2025 jt jennifer t OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “Simplify'EM truly understands that it shouldn't be that hard!“ August 24, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “That is ABSOLUTELY NOT TRUE. “ January 19, 2025 DL Debra L Owner-ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It is easy, secure and quick.“ October 27, 2022 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “We chose the wrong system to utilize.“ January 19, 2025 ## Showing most helpful reviews Showing 1-25 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Real Estate Used the software for: 2+ years ### "Great cloud Property Management Solution" September 12, 2019 4.0 Because I paid for a lifetime membership at the lower tier, I can say that it suits my business needs just fine. I would recommend this to anyone looking for a great solution to their PM business. Pros What drew me to this software was the price to value ratio. I had been researching for some time how to get the best value for my money when using PM software for my PM business. I had been using other software in the past but they lacked the functions that this one offered. I have been using this software for more than 3 years now and have not looked back. It offers me to send owner's all kinds of reports, log expenses and income accurately and much more. Cons I would say that the price for the higher tiers need to come down. There are some functions that the lower tiers would need that should be included in those tiers. Review Source CB Christy B. Property Manager Hospitality Used the software for: Less than 6 months ### "SimplifyEM" April 23, 2021 4.0 It’s been a very satisfying experience. Customer service has been a huge help. Pros The ease of use through all aspects of the program. Cons I haven't ran across any cons at this point. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing SimplifyEm SImplifyEM was more cost effective and looked more simple to use Review Source TS Tonya S. Principal Broker/Owner Real Estate Used the software for: Less than 6 months ### "Zero support & cheap with no VALUE" March 16, 2020 1.0 The software is not as easy as your sales rep will tell you. There is zero flow to the software process which makes it very confusing. For instance, if you submit an owner draw and record the owner draw, the software "should" automatically prompt you to go to "online payment" to process the draw. If you are new to the software and miss that step, it still appears as if you submitted a complete owner draw since the draw will show in your bank statement and in the bank balance however the draw is incomplete but there is NO notification showing you differently. This is the process with almost all functions of the software. I'm looking for a new property management software. Pros The sales pitch from our sales representative. Cons Zero support/Inadequate support. If you are lucky enough to receive a call back after two or more days, the customer support rep will ask you what you need and then they start telling what to do then have a nice day and they hang up. The call is very rushed. Not to mention they are on Pacific Standard Time, so if you are on Eastern Standard Time you have 5 hours for live support. The time frame for online payments, to your company or owner, is at least 5 days and if there is a mistake, you can add an additional 5 days to your process. You can write your property owner a check and send via mail and the payment will arrive quicker than processing through this software by our experience. Reason for choosing SimplifyEm We received a "Top Notch" sales pitch from our sales rep. We asked all the questions pertaining to concerns and all answers were absolutely "we do that"! Review Source Response from SimplifyEm.com April 6, 2020 Hi Tonya, thank you for taking the time to leave us a review. We are known to be easiest to use and known for our customer support. Customers appreciate the customer support they receive from us as they know similar to your experience with another software company that SimplifyEm's customer support is a lot easier to reach. We have been providing outstanding customer service for the past fourteen years. We provide live phone support Mon-Fri 9am-5pm PST and 24/7 email support. If you reach our voicemail, you'll get a call back within an hour the same day along with an email follow up. Online payments are one of our most popular features. It's faster and more convenient as writing a paper check and sending it through the mail will take longer. All online payments take two business days to process and deposit directly, no more trips to the bank. Last year, enhancements were made to where payments may be withdrawn the same day for express processing. Best, SimplifyEm Team KJ Karen J. Property Manager Real Estate Used the software for: 6-12 months ### "SimplifyEm met all my property management needs" August 25, 2017 5.0 As a vendor that offers free training and also support through the phone and via email, SimplifyEm support is very easy to contact. It has helped me get organized and automated right away to fit my specific needs. Pros SimplifyEm has been the answer for managing my residential rental properties. Because it is a web-based application via the Internet, I can access it from anywhere, anytime. As a property manager, I have automated tracking income and expenses on each of my properties, charging fees, handling tenant balances, collecting payments online, and communicating with tenants through tenant portals and notices. I no longer have to keep track of my information manually for each property and have saved time by automating statements, notices, and fees. I do not have to deal with piles of paper anymore, and I have eliminated spending time on repetitive activities. When a tenant sends a maintenance request, I track work orders and repairs via the calendar so I know when to buy equipment, schedule my maintenance personnel, and see the history for each tenant/apartment. The task center has all of my information as a single place to track all communication history with vendors, owners, and tenants. I attach supporting documents. I create invoices, track deadlines, store lease agreements, monitor insurance, and capture tenant details all in one place. When I need to, I send group emails/notices for site visits, maintenance alerts, rent reminders, and any other news that needs to be shared with all tenants. Cons SimplifyEm’s accounting module manages accounts payable and receivable and monitors any recurring charges along with a complete transaction history. I use QuickBooks for payroll and can easily export other transactions. I use the banking feature so I can print checks, access bank accounts, perform reconciliations, view bank balances. I had to adjust the margins. Review Source MB Michelle B. Property Manager Real Estate Used the software for: 2+ years ### "Best property management software in the market" March 1, 2022 5.0 I have found their support best amongst the software industry. I find it easy to contact them via text, email or phone. I prefer to use either text or phone. Their support team is very knowledgeable and friendly. Pros I find it very easy to use. It enables me to stay on top of my rent collections. I found data entry much more easier than other applications I have used. I have just started using their online application, online leases, and tenant screening service. I found it very easy to integrate with my current process. I have been using online rent collections for a while now and it is easy to set it up. Cons There is nothing difficult i find with the product. If I have a question, I can watch a video or go to the FAQ and lookup the answer. I find their videos very helpful. Review Source CM Chantal M. Owner Commercial Real Estate Used the software for: Less than 6 months ### "I am on the fence about this software." April 11, 2017 3.0 Pros It is easy enough to use expect for the part of managing leases for Ontario, Canada. Easy set up of new properties, landlords and tenants. Cons You need to get a 1-800 number so I can call at any time but because I am a Canadian client, I am not able to call the U.S with my phone plan. Emails don't always get conveyed properly. Need to have a choice to the lease information whether you have a security deposit or last month's rent deposit. The latter is missing. This would make our process so much easier. Need to have an auditing trail with your software so mistakes can easily be found. I was once told that I had to pay for your bookkeeper to find an error I made...luckily I was able to find the problem and fix. If a mistake was entered, you should be able to reverse it...your system does not always allow this. Biggest con my clients and I have is that if a tenant is using last month's rent or is late paying their rent for a particular month, your owner statement should show their name at least, even if no $$ is present. This is a MUST and I hope you but this change in your next release. Review Source Response from SimplifyEm.com April 26, 2017 Hi Chantal, thank you for sharing your experience with us. We are happy you found the software easy to setup and use. It looks like we could have done a better job meeting your needs as a Canadian user though. Security deposits are currently supported for U.S. situations. Last month rent deposit can be tracked, but it could be handled more smoothly for the Canadian market. Owner Statements show the financials on an owner’s properties and a Rent Roll can also be sent with an overview of paid and unpaid tenant balances. An audit log is something we would like to do in the future, but any transaction can be reversed if incorrect. I will ensure the support team follows up with more information. Users in both the U.S. and Canada are able to reach us at 1 510 790 9066 9-5 PST and speak a live person within a few rings. Emails are also responded to within a few hours in most cases. We have many Canadian users, but we also ensure to clarify we are geared towards the U.S. and will discuss limitations. Before purchasing, these limitations and your phone plan were discussed, and we offered to call when needed by simply emailing support. Over the past few months, a personal support member has promptly called within a few hours and has assisted with one-on-one setup for as much time as needed. We do our best to provide a support experience that is above and beyond what is typically offered and we appreciate your feedback on how we can further improve. TW Tiana W. Owner Real Estate Used the software for: 1-2 years ### "You get what you pay for" June 7, 2016 1.5 Pros The price is phenomenal. If you are an owner with a few properties, this is ideal. Cons No customization, very limited reporting, doesn't have bank reconciliation reports, extremely limited GL codes. Also, they will tell you their software supports functions, then try to walk you through a "work-around" to get it to do what you want. Not sufficient. If you get audited by the state (very common in WA), good luck with this software!! It's too simplified, limited functionality and not intuitive in the least. Once you get in and start using it, you can figure it out, but it just never feels smooth. Also, some things are too easy to enter, and therefore, too easy to mess up. Dog walked on my keyboard one day....... To say the accounting is robust, I think that's a misunderstanding of the definition of that word. Review Source Response from SimplifyEm.com June 15, 2016 Hi Tiana, thank you for sharing your experience with us. We appreciate your kind comments regarding our pricing and our excellent support team, but it looks like we fell short on meeting your expectations. It appears there was a request to add a large amount of HOA units to your existing account (a one year old account with residential properties). We discussed that HOAs are something we are looking to better handle in the future, but do not optimize for. Based on our great pricing it was decided to try a test run with a few properties. After some one-on-one support and a custom setup by our team (at no additional cost) there was some additional functionality you were looking for and we promptly refunded the full upgrade cost. The subscription for your residential properties from before the upgrade we were not able to refund. Many of the features and reports mentioned are available, including banking and audit reports. Support is easily accessible at 1 510 790 9066 for one-on-one help or to answer questions about the software and how to best use it. Our team also has monthly releases with features/reports requested by users. We are sad we were unable to meet your needs at this time and wish you the best in the future. AS Aimée S. Investor Real Estate Used the software for: Less than 6 months ### "Save Your Money" February 28, 2022 1.0 Awful, I tried to use this software for two months, it is horrid. I asked for a refund, they refused. I even asked for a pro-rated refund (paying for the months I used it only) and they still refused, fought the credit card company I utilised as well. Just go for the better competitor platforms, this one is only going to waste your time and money. Buildium is WAY better. Pros Price, it is cheap for a reason folks. Truly there is no other reason I chose this software company for my business needs. Cons The company is dishonest, telling clients they have features they do not (as of 2021-2022) and you literally have to manually enter in EVERYTHING yourself. Reason for choosing SimplifyEm Totally chose Simplify EM for its lower cost...should have known better. Review Source Response from SimplifyEm.com March 2, 2022 Hi Aimee, Thank you for leaving us a review. We are a residential property management software and it looks like the majority of your portfolio was for storage and commercial properties. We do have customers who use us for storage and commercial properties, but only when it's a small part of their portfolio. We are partnered with a tenant screening company that provides tenant screening reports including credit check, criminal history, SSN validation and eviction search. We are sorry that you could not meet the requirements for doing tenant screening under FCRA (Federal Credit Reporting Act) and there is no exception to the law's requirements. If you are just starting out, an alternative screening service is offered where the tenant downloads the credit report and shares it with you. We provide a two week trial and a 30 day money back guarantee and free training and support. We wish you all the best and hope you can find software that better fits your needs. Best, SimplifyEm Team JG Jennifer G. Landlord Real Estate Used the software for: 1-2 years ### "SimplifyEm Simplified My Life" October 14, 2017 5.0 I am an accidental owner of rental property, and SimplifyEm has truly made it easy.  The ability to easily track all of the information and being able to generate a tax report at the end of the year has taken the fear of failing a tax audit.  It has reduced my paperwork significantly, and there are fewer errors as SimplifyEm keeps track of every aspect of the management of our property.  Pros SimplifyEm allows property managers and landlords to keep track of a multitude of their responsibilities including work orders and repairs, rent/lease payments, lease documents, create invoices, track deadlines, and many more features.  SimplifyEm also allowed me to send emails, rent reminders, rent receipts, and notices.  SimplifyEm’s ease of use is one of its best features.  The interface makes it intuitive to use to even those like me who aren’t experts in technology.  The software seamlessly works with Excel and QuickBooks, so you can export to those programs easily if necessary. Cons Initially, when I started using the software, I had to call support couple of times. They were quick in answering my questions or responding to me on weekends. I wish they would add phone support over the weekend as some of us like to catch on some work on weekends.  SimplifyEm has many features such as work orders that are not of value to a property owner like me. If there is a way to hide these features, it will make the application even more easy to use. Review Source DL Debra L. Owner-Manager Real Estate Used the software for: 2+ years ### "SimplifyEm is valuable service for a low cost." October 27, 2022 5.0 SimplifyEm has made it so that I get paid on time every time by my tenants. Pros I love processing tenants through the set up and rent collection. It is easy, secure and quick. Cons There are lots of places on the website to get to for managing real estate property, so on a rare occasion I forget where to go if I don't use the feature too often, but SimplifyEm support has helped immensely. Review Source JK Jennifer K. Office manager Commercial Real Estate Used the software for: 1-2 years ### "Customer service is the worst!!" November 5, 2018 1.0 I call and get hung up on. I call back because renters are complaining they are no longer taking payments on the 1st but now the 3rd without asking the account representative to approve this change. Second, renters today show they underpaid the rent to but were all paid up yesterday. I checked as rents are due. All customer service says is, "What did I do wrong, I need to fix this." As tried to explain was I didn't do anything but log on from yesterday and now I have to go in and fix it. What I should have heard was - let me see what happened... What I wanted to know was -did an update happen? By the way, in the background of the phone call before I hung up was the phone ringing and ringing and lots of voices so something happened. Pros Options for keeping track of expenditures and online payments. The feasibility for the renters to make payments and for me to keep track. Cons Customer Service!! Customer service will take no responsibility. This is the second time I have logged on and balances have changed. Don't trust this Review Source KH Kenneth H. landlord Real Estate Used the software for: Less than 6 months ### "Simplifyem rates so so" June 20, 2023 5.0 I think the customer service is excellent Pros It is easy enough to plug in your rental numbers monthly Cons There is no APP for myself or my tenants to pay by phone Review Source AR Amara R. Landlord Real Estate Used the software for: 2+ years ### "Fine basic services but BUYER BEWARE" January 17, 2021 3.0 Was a decent program but we will go with a company that has ethical business practices for our property management needs. Pros Simplify 'em was easy to use and integrated well with our property management system. Cons The company automatically charged us for 3 ADDITIONAL YEARS after to did not renew our subscription. That's over $300 for a service we no longer needed. BUYER BEWARE. Review Source GW Gary W. Master of the Universe Real Estate Used the software for: Less than 6 months ### "Simple...It's in the name" February 12, 2020 5.0 Pros It really is relatively simple to learn, very simple to use, and support has been awesome. Cons I am currently using a system based on the double entry accounting system. In fact, I had to take a course on accounting just to use it. The Simplify system is more friendly to and usable by someone knowing nothing about accounting. At first I found it difficult because it was too simple. Review Source CT Ch T. Property Manager Real Estate Used the software for: Less than 6 months ### "It is a good software for a very small property management company" April 26, 2022 3.0 Pros The ease of use and the user interface is simple Cons User interface is too old school and not very user friendly Review Source GS GREGORY S. Producer Real Estate Used the software for: 6-12 months ### "Can be used anywhere" November 11, 2017 5.0 On top of everything SimplifyEm is a web-based software and can be used from anywhere with access to Wi-Fi. I recommend the software to property managers and any owner of a rental property. Pros SimplifyEm makes tracking rent and payments simple. It has made it easy for me to collect rents online and monitor all my property expenses in one place. I can store lease agreements so I can access them easily in the application. I use it to send email to my tenant, provide them with any notices. I like rent reminders and ability to track maintenance requests. Cons I wish I could use the application offline. Some of the forms like lease agreements, notices to quit, notice to pay can be accessed offline but I cannot do data entry offline. Review Source FM Frances M. Executive Assistant Real Estate Used the software for: Less than 6 months ### "Disappointed" July 1, 2019 2.0 We have actually created more work for ourselves by switching due to little inside software issues that were not explained to us before we purchased the program. Pros I switched from Yardi Software hoping that SimplifyEm was more user friendly and in a lot of ways it is. Cons We did not receive any training just another orientation of the basics of the software. There were a lot of things that we were mislead about, or just simply not told before we purchased the software. Review Source SS Susan S. Property Manager Real Estate Used the software for: 2+ years ### "I have used Simplifyem for five years as a property manager." July 21, 2015 4.0 Pros It is easy to keep records and send out owner reports for our properties. Cons There is not a way to email the 1099 reports in February even though the email addresses are in the program by house. Most of our owners move through the year since they are military and many 1099's are returned in the mail. Review Source SY STEVE Y. Realtor Real Estate Used the software for: Less than 6 months ### "So far loving it and the customer support is just as good if not better than the reviews stated. " April 10, 2018 5.0 I highly recommend this company and their program. Pros A full suite of leasing and management and cloud-based! Also, a system that should be a good fit for any size person or company and with room to expand! The integration of the Trans Union credit/criminal history site is a huge plus as well. Cons Nothing so far, just the learning curve with a new system. I've gone from a Quicken, stand-alone program to this fine product and it'll just take a little while to get used to all the bells and whistles. Review Source PB Pamela B. Real Estate Used the software for: 2+ years ### "I have used this software for three years & have been very satisfied " June 30, 2015 5.0 Pros Ease of use and consistently good customer service Cons I do sometimes have problems logging in to my account as I use multiple computers. It would be nice to be able to log in to multiple stations at the same time. Review Source JL Julie L. Real Estate broker/Property owner Real Estate Used the software for: Less than 6 months ### "Simply The Best !" October 26, 2020 5.0 My Rep \[SENSITIVE CONTENT HIDDEN\] was amazing! He was very upfront. Pros What I liked about the software was easy to learn. I looked at several types of software, this product was the best priced, easiest to learn & offered Full Customer Service. Cons This software was not missing anything. Review Source AO Ashleigh O. Property Manager Real Estate Used the software for: Less than 6 months ### "Pretty good. " May 3, 2018 4.0 Pros The software is pretty easy to use after playing with it a couple of times. Everything looks organized. Cons When first setting up tenants, there is an area to enter the flat late fee and daily fees after but I'm not sure if they actually work because the rep that walked me through how to use it he manually put in the late fees. I wouldn't like having to do that with each tenant. Hopefully its just a misunderstanding on my part. I will find out soon. Review Source GS Gloria S. Property Manager Real Estate Used the software for: Less than 6 months ### "Great program base software." February 8, 2018 4.0 Pros Advertise as an accounting management made easier with some solution to owners to use, but it really a simple web base software. Cons Reports are not really detailed enough for the owners. I think maybe adding more details to the report will be a good asset. Review Source TF Teresa F. Landlord Commercial Real Estate Used the software for: Less than 6 months ### "Not integrated correctly!" June 18, 2018 2.0 Great price but not worth the effort, especially if you have tenants who never read their emails. Pros Good place to store information on tenants and good email capabilities. Good price but may be worth it to get Pro. Cons Too many pages to go back and forth between; units, tenants, rents are all on separate "pages" so you are constantly going back and forth. I don't have the Pro version so reports are very limited too. Review Source RP Robert P. President Real Estate Used the software for: 6-12 months ### "Simpliflyem software" May 16, 2017 5.0 Pricing is fair but should include whatever you need with no charge. Pros Once you start using the software it gets easier to use. If you need help a rep is readily available and is knowledgeable Cons More options cost more should be included for. Up to 10 units. Tenant area should have more detail available, Maybe some suggestions given on entries. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.