# eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWorkOrders CMMS the right CMMS solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews --- eWorkOrders CMMS 4.9 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Reviews of eWorkOrders CMMS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SR Sue R Maintenance ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company.“ September 26, 2025 GQ Gino Q Streets and Stormwater Services ManagerPublic Safety, 201 - 500 employeesUsed the software for: Less than 6 months. “The only thing I wish I could change is the process of making PM's.“ January 21, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “It offers strong automation for work orders, asset tracking and preventative maintenance.“ March 26, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I have is you changed the flag colors. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours.“ February 3, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “They're kinda faint now, and I totally despise it. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “In the end, we were able to create a system and workflows that work perfect for US, without having to give up any of our wants.“ February 3, 2026 JK Jason K Maintenance TechnicianBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing in this interaction.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garland W. Maintenance Manager (Projects) Facilities Services Used the software for: 1-2 years ### "Huge Difference to our Maintenance Department" February 8, 2023 5.0 Excellent. There are so many great things to say and I did not even mention how great there support staff are! Pros Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing Cons Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Reason for choosing eWorkOrders CMMS eWorkOrders showed the most promises to deliver on what we needed and required especially around APi integration and handling Canadian Taxes. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/)[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Almost no support of the Hindsite version. For several years, there was no communication or notification on if a work order was assigned, on-hold, cancelled, or completed. Attaching a picture to the work order was almost never used because it was to complicated. It was on-premise and no mobile functionality. And most importantly, Hindsite ability to turn work orders to invoices/bills was cumbersome. We had to manually deal with the Canadian Taxes and Material Markup. For AutoEntry, it was used to support the upload of completed work orders from Hindsite to Sage. Sage would then generate invoices. However, AutoEntry was limited and took 2 to 4 hours to process 50 to 100 work orders. It converted the Hindsite work order into a format for Sage and often it would leave out work order details which then had to be manually entered. Then after Sage created and emailed invoices, the invoices had to be manually stamped. All this went away with eWorkOrders. Review Source Response from Information Professionals February 10, 2023 Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call. BJ Bryan J. Purchasing Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "My sincere gratitude" January 17, 2025 5.0 It's like hitting 5 out of 6 numbers on the lottery. Pros Ease of use + great customer care. I always feel, probably from dealing with other Help Desks in my life, like I'm going to get the wrong person to be able to help with my issue. Like, "oh, you need to hang up, redial, and press the #2 option; we don't solve those problems here; bye" But that's never been the case when I call or email. I can probably count on 1 hand how many times I've needed to interface with \[sensitive content hidden\] and/or anyone else in the 4ish years we've been using the eWorks platform; and the customer care has been tremendous. Furthermore, I've never had to hang up and redial hitting #2; \[sensitive content hidden\] know's exactly what I'm talking about each time, and is well versed in solving the issue I'm having on my end. Cons The only con I have is you changed the flag colors. They're kinda faint now, and I totally despise it. Oh, I'd also like to see a Green. Its super petty, and overly artistic....believe me, I know; but I'm just being honest. Switched from [Fleetsoft](https://www.capterra.com/p/42788/Fleet-Maintenance-Software/) The functionality wasn't there for us. We were growing and need a platform that could be customizable for our growing fleet/maintenance needs. Their interface sorta sucked too. Review Source TA Tom A. Facilities Operations Supervisor Used the software for: ### "A Top Flight Product That Fits Any Budget" August 7, 2009 4.0 I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it! Pros eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database. Cons As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves. Review Source KP Keyurbhai P. Field service technician Warehousing Used the software for: 1-2 years ### "Great software for maintenance " March 16, 2026 5.0 CMMS overall performance is better than other programs. Update software is very easy and easy to use. Pros CMMS is very easy to use and CMMS is very reliable. CMMS is easy excess with any network connection. Cons CMMS sometimes take time to upload with network. Sometime not uploading files and photos with network issues. Review Source JT Jeffrey T. Manager Real Estate Used the software for: Less than 6 months ### "EWorkOrders really has saved us money!" September 22, 2025 5.0 The team at eWorkOrders has been extremely helpful and responsive throughout our set up process as well as whenever questions arise. Their data migration templates have made the process of uploading our varied equipment information very easy. Pros Our property has a lot of equipment and systems of varying ages. The program enables us to track and monitor the ages, repairs, warranties, and routine service of the units. This has helped us stay ahead of potential problems and reduce downtime and higher replacement costs. Cons Nothing so far. The program is easy to use and we are happy with the software. We really have no complaints Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS Ease of use, cost, customer service and reporting. The customization and Spanish options were especially helpful. Review Source CB Chad B. Director Of Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Increased productivity and reduced downtime. " January 17, 2025 5.0 My overall experience has been great. From the time of first contact to the full implementation, the training and customer service support has been top-notch. I have to give a shoutout to \[sensitive content hidden\], they have been great throughout the process. Pros We reviewed several options before finally landing on eWorkOrders. What attracted me the most was how easy it is to use and find the information you seek. Another win for us was the offering of a mass download of information. This cut the implementation time in half. Cons No Cons. We have been using the system for 2 years, and honestly, I have no complaints. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing eWorkOrders CMMS Some of our employees are not tech-savvy, and eWorkOrders was easy to use. The support team at eWorkOrders was a lot easier to work with. Review Source BP Benjamin P. Director of Facilites and Maintenance Aviation & Aerospace Used the software for: 2+ years ### "Rhinestahl eWorkOrder Experience" January 17, 2025 5.0 The system and support team are excellent. I plan to engage with eWorkOrders in future projects. Pros Its super easy to use. The ability for all parties to enter work orders is awesome. Cons We never used some of the features to their full potential so I have no real grips. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS WE did a lot of work checking out other products Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Its just a better system, cost, useage, support. Review Source JK Jason K. Maintenance Technician Building Materials Used the software for: 6-12 months ### "Usability Questions" January 16, 2025 5.0 Always friendly and knowledgeable staff. Pros I called in before working hours, and did not leave a voicemail. I was contacted immediately when they arrived at work. They worked clearly and quickly to resolve several user parameters, that I was unfamiliar with. Friendly and courteous. Cons Nothing in this interaction. I requested several features be changed, and was walked through on how to implement the changes. Switched from [Knack](https://www.capterra.com/p/151003/Knack/) More robust features than the previous system Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " eWorkOrders CMMS is a complete solution" January 24, 2025 5.0 Pros provides a complete set of features for cloud based maintenance. Cons can have a cheaper plan for yearly subscriptions. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) is easier to use when compared to others. Review Source GQ Gino Q. Streets and Stormwater Services Manager Public Safety Used the software for: Less than 6 months ### "EWorkorders is great!" January 21, 2025 5.0 My experience has been fantastic. As mentioned, we were up and running on the first day. EWorkorders Staff has been great, especially \[sensitive content hidden\]. Pros EWorkorders has been very easy to use, and we got started issuing work orders and collecting data immediately. The information contained has been invaluable, the mapping function is fantastic, and the many options to generate reports is commendable. I've worked extensively with \[sensitive content hidden\], who has been an enormous help. He is clear and concise with his instruction, hasn't made any mistakes, exports my data within minutes no matter the number of assets, and he is very patient as we continue to learn. \[sensitive content hidden\] has made EWorkorders completely worth it. Cons The only thing I wish I could change is the process of making PM's. Each asset must be entered into the PM, which takes a while to complete. It would be great to have a mass add function, and mass schedule add function. Review Source BM Bob M. Maintenance and Facilities Manager Graphic Design Used the software for: 2+ years ### "Best CMMS around!" October 3, 2025 5.0 eWorkorders will always be my go to cmms platform for my current and future positions as a facility manager. Once all the initial data is entered it is very easy to get started and use. You can use all the bells and whistles or just the basics. Its a great "do it yourself" software that is cost effective with little or no initial set up support needed. Customer service and support is great if needed. Pros By far the best value for your money. I have used it for both large and small facilities and its a great fit for both. Cons Nothing comes to mind about what I like the least. The learning process on start up takes a little bit but eWorkorders customer service is always there to assist quickly. Review Source NO NAUSHA O. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Reliable and Proficient " March 27, 2024 5.0 Ease of access, best customer services provided, Pros effective maintenance of our properties and clarity and access it provides to all workers using the program. Cons I have not had issues at all, I do not have anything negative to say. Review Source JR Jack R. Systems Administrator Retail Used the software for: 2+ years ### "Customer in the Retail, Restaurant and Service industries" March 22, 2022 4.0 From purchase to implementation, we got this product up and completely running within weeks. It has become the main form of communication between all our sites and their supporting departments. The site's issues are no longer forgotten because they stay "open" until resolved in eWorkOrders and there is less confusion between technicians as to whether an issue has been resolved by someone else. The system has been up and running hands free for over 2 years now... Pros We are a small, but diverse company of retail, restaurant, home heating, and petroleum based fuel deliveries. With very little help, we were able to get this product up and running the way we needed it to. We also were able to input accounting data into our billing system to bill out external customers we provide service to. All of this was done internally with a few tips from eWorkOrders support team. Cons There could be a little more enhancements to the line of communications when work order comments are updated. Review Source Response from Information Professionals March 24, 2022 Hi Jack, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our CMMS. We take customer feedback seriously and would like to know what additional enhancements you are looking for relating to communications of work order comments. Our CMMS provides real-time updates and we would like to make sure that it is providing the information you need. Please to reach out to your account executive or our technical support team. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. FF Fran F. BandG Office Manager Higher Education Used the software for: 2+ years ### "Great program to help run our campus" May 6, 2024 5.0 Program allows us to have all of our assets/PMs/WO's in one central location. Training videos helpful, great customer service. Use eWorks daily and whole department has found it to be very user friendly. Pros Allows for multiple people to view work order, update changes by the technican, updates to be captured. Assets easy to set up, PM's easy to set up, released based on set up. Really helps us run our department smoothly. Customer Service \[sensitive content hidden\] is excellent, knowledgeable and always answers the phone as a live person (and replies to emails quickly). Cons Nothing. eWorks helps keep us organized / all information in one place. Reason for choosing eWorkOrders CMMS Was purchased prior to my starting, although I know upper management selected based on eWorks storage/retention of all data related to the life of an asset. Review Source CS Charles S. Director of facility Chemicals Used the software for: 2+ years ### "eWorkOrders the Best Maintenance system" March 23, 2022 5.0 knowing where to purchase other assets because eWorks shows me the problem equipment Pros Ability to track equipment maintenance and services Cons It could be easier for inputting PM schedules Review Source Response from Information Professionals March 24, 2022 Hi Charles, Thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear you say that eWorkOrders is the Best Maintenance System! Also, there is a way to import PM schedules from a spreadsheet and that might be easier for you. Please reach out to our tech support staff if you would like them to show how to import them. HC Holly C. Office Administrator Environmental Services Used the software for: 1-2 years ### "Exceptional Service" May 14, 2024 5.0 Overall my experience with eWorkOrders has been good because of the service that is provided. I can call \[sensitive content hidden\], present him with what I need and he will walk me through each step with ease. To him there is no dumb question and he communicates very clearly, even if I am unsure or don't understand. GREAT SERVICE! Pros How you can keep track of assets and their maintenance. Cons There are too many tabs here and there and in the beginning it was rough to figure out what tabs got you where you needed to go. Finding reports and doing them was a little tough as well. Review Source JB Jeff B. MAINTENANCE MANAGER Pharmaceuticals Used the software for: 2+ years ### "EWORKORDERS REVIEW" July 16, 2021 5.0 Pros General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites. Cons I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING. Review Source BJ Brandon J. IT Manager Automotive Used the software for: 2+ years ### "Reich LLC" March 22, 2022 5.0 Again, having eWorkorders has been an absolute game-changer from a PM perspective. Pros Having the automated PM functionality has been a game-changer for our Maintenance department. Cons It would be nice to have a more dashboard/cockpit view. Review Source Response from Information Professionals March 23, 2022 Hi Brandon, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our PM functionality. Our dashboards can be configured to meet your needs, please feel free to call your account executive or our technical support team, who can help you out with your specific requirements. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. LB LYNN B. STAFF ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "EWORKORDERS SURVEY" May 7, 2024 5.0 I RECEIVE EXCELLENT HELP AND ASSISTANCE IF AND WHEN I ENCOUNTER A PROBLEM Pros EASE OF USE, EXCELLENT ASSISTANCE IN TIMES OF NEED Cons NOTHING THAT I CAN THINK OF - I AM SURE I DO NOT UTILIZE MANY OF THE FEATURES THAT ARE AVAILABLE. Review Source RH Rick H. Owner Management Consulting Used the software for: 1-2 years ### "eWorkOrders - a very good CMMS and a good value" April 8, 2021 5.0 I helped implement and currently help administer eWorkOrders at a company with three sites with no previous CMMS. The implementation, training, Go Live and ongoing support has been excellent. I have helped companies implemented several CMMS systems over the past five years and eWorkOrders has been the best at implementation and support. Pros Easy to import / upload information Cloud based solution - can access eWorkOrders anywhere Work Request portal - anyone can enter a work request On Line training modules Checklist capability - great for tracking inspections Query and Reporting options Tech support responsiveness Cons The initial PM set up was a bit confusing in terms of assigning the assets to the PM. The on line training video was improved to help make this easier to understand Review Source MA Mario A. Parts coordinator Farming Used the software for: Less than 6 months ### "Eworkorders Review" March 1, 2023 5.0 We have been able to get a master list on our asset including vin numbers , registration dates , and employee using them . Also , we are have the ability to keep records of our PM's in a more efficient manner while giving technicians more accountability . Keeping track of our expenses by assets and programs has been one of the main issues we have solve, the reports are clear and give upper management an easy glare at everything that is happening on the maintenance department. Pros Integration process was easy and straight forward , program is easy to use and learn, the program has multiple reports which gives you the ability to look at your expenses from different angles. Cons I believe the creation of new parts on the inventory could get easier but so far I got no problem with it. Review Source PW Pam W. Facilities Systems Manager Government Administration Used the software for: 2+ years ### "A Work Order System without all the Work" October 8, 2019 5.0 As the Facilities Systems Manager for the US Senate Sergeant at Arms, we found eWorkOrders very user-friendly and comprehensive enough to meet our needs. With our very high security standards, we were very impressed with the preventive measures that the eWorkOrders team has in place to protect our data and our CMMS related processes. Working with the eWorkOrders team has been a great experience. The team always picks up the phone and accommodates our requests, no matter how crazy the request may be. Pros I liked that I didn't need to be a computer programmer to use eWorkOrders. Cons I don't have any cons with regard to eWorkOrders to pass along. Review Source PV Paul V. Reliability Consultant Used the software for: 2+ years ### "I've been a Maintenance Manager/Consultant for 30 years in large & small companies around the world." November 8, 2017 5.0 Easy way to provide feedback Pros It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders. Review Source JC Jena C. Property Manager Real Estate Used the software for: 2+ years ### "Dependable Customer Service" May 3, 2021 5.0 Pros Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference. Cons Settings on the back end can be a little difficult to navigate Alternatives considered [Prism](https://www.capterra.com/p/83522/Building-Engines/) Review Source JCL Juan Carlos L. Assistant Plant Manager Food Production Used the software for: 2+ years ### "Easy to use, easy for control and easy data retrieval" June 29, 2020 5.0 Excellent Pros Cloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation. Cons Some of the reports I could not export in pdf I have to save as pdf. Not a big deal Reason for choosing eWorkOrders CMMS We just liked the cloud capability Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.